Is parking available at the property?

Free self parking is available onsite, but guests must contact the property in advance to reserve it.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekends from 7:00 AM to 11:00 AM for a fee, approximately USD 14 for adults and USD 10 for children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Guests are encouraged to inquire about specific needs prior to arrival.

Where is the property located in relation to key landmarks?

The hotel is situated in the heart of San Cristóbal de las Casas, just steps from the Church of San Nicolás and Foro Cultural Kinoki. It is approximately 0.4 miles from the San Cristóbal de las Casas Cathedral and 0.5 miles from Plaza 31 de Marzo.

What are the policies for guests staying with children?

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Hotel Diego de Mazariegos

What guests think

At Hotel Diego de Mazariegos, guests consistently praise the walkable central location, colonial charm, and overall cleanliness, along with generally friendly, attentive service, while a number report drawbacks like noise, firm beds, patchy Wi-Fi, and occasional maintenance lapses.

Many enjoy the historic courtyard and patio spaces, though several found street or corridor noise disruptive. Feedback on dining is mostly positive for the on-site restaurant and breakfast, but peak-time buffet organization can be messy. Parking is convenient for many, yet a few mention puddles, limited spaces, or rooms near the lot being noisy. Overall, expect a charming stay with some trade-offs around sleep quality and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is generally easy to access, though some guests encountered puddles, limited spaces, or noise near the lot. The courtyard and patio are appreciated as pleasant common areas.

Related guest reviews

10

JESUS

Jun 26, 2025

·

Stayed 1 night

Excelente servicio, todos los empleados son muy amables, y tiene un estacionamiento de fácil acceso.

8

Mayra Liliana

Aug 21, 2024

·

Stayed 1 night

Nos tocó días lluviosos y el estacionamiento no se podía pasar por los encharcamientos de agua aparte que apenas si encontramos lugar, hubo otro coche que venía detrás y ya no encontró lugar, y todo lo demás muy rico el desayuno en el restaurante, muy buena ubicación, 😋

10

Laura

Aug 7, 2025

·

Stayed 3 nights

Me encantó! amables todos, impecable, bien ubicado! El patio central lindisimo .

10

Fabiola

Dec 11, 2025

·

Stayed 1 night

Facil estacionamiento habitacion limpia

8

Angel Adrian

Mar 18, 2025

·

Stayed 2 nights

Buena ubicación del hotel. Personal muy amable en recepción. El estacionamiento es muy accesible. Personal de estacionamiento es apático

8

Nataly

Dec 4, 2022

·

Stayed 19,326 nights

El hotel esta muy bonito, no me gusto que la habitacion estuviera en la salida y entrada al estacionamiento por lo que habia mucho ruido

10

Guadalupe

Apr 2, 2025

·

Stayed 1 night

Estupenda estancia. El hotel tiene una preciosa estancia con jardín para fotos y convivencia

10

Judy

Feb 1, 2024

·

Stayed 6 nights

Loved the old colonial atmosphere of the property, how clean it was and how attentive staff were to requests. Plus you get the benefit of 2 restaurants- 1 for breakfast and lunch and a modern sports bar. It was beautiful and convenient. The only downside was that it can get warm in the room on hot days.

10

Megan

Jul 23, 2025

·

Stayed 1 night

We love this hotel. It is our family favourite very clean friendly. We spend the afternoons playing cards in their gorgeous patio. The food in the restaurant is simple but delicious and the waiters are very kind.

10

Paulina

Jun 16, 2025

·

Stayed 1 night

The hotel is great loved it !!!! The rooms are clean easy parking . Great staff. 1 block from the main walking street . Lots to eat

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Cleanliness

Guests often describe the property as very clean. A few noted issues such as bathroom mold, worn towels or linens, humidity odors, and inconsistent room cleaning.

Related guest reviews

10

LILIAN MADERO

Mar 21, 2025

·

Stayed 3 nights

La ubicación es perfecta, el hotel muy limpio

10

Fabiola

Aug 10, 2025

·

Stayed 1 night

Lugar hermoso, personal muy amable y atento. Las habitaciones dobles, limpias comodas y grandes.

10

Allen

Nov 3, 2025

·

Stayed 2 nights

Clean room!!!

10

dulce

Aug 30, 2025

·

Stayed 1 night

habitacion limpia

8

Eli Solís

Oct 3, 2025

·

Stayed 1 night

Nos dieron una habitación más lejana y olía a humedad

10

Beatriz

Apr 10, 2023

·

Stayed 4 nights

Un hotel muy limpio, bonito, muy bien ubicado si lo que quieres es la cercanía en el centro de la ciudad.

6

Arturo

Mar 24, 2023

·

Stayed 2 nights

El primer día la habitación con pésimo servicio del baño, el WC sin presión no se iban los desechos, se salía el agua de la regadera mojando todo el piso, los blancos (sábanas, toallas) muy desgastados y percudidos, habitaciones muy obscuras, me cambiaron de habitación por una más pequeña de dos camas solo mejoró el funcionamiento del WC, en general muy pobre para su categoría..

6

Lizbeth

Mar 9, 2022

·

Stayed 3 nights

El hotel muy bien ubicado, pero no se puede descansar, las habitaciones son muy ruidosas. Los baños tenian un poco de hongo. No cuenta con contactos suficientes. La televisión muy pequeña y mal ubicada, no podia cambiar canales a menos que estuviera parada, porque el control no alcanza a donde tienen acomodado, deben considerar que habemos personas que vamos por cuestión laboral y solo queremos descansar. Podrían mantener el concepto del hotel, pero modernizar un poco esas cuestiones, hasta los hostales de la zona tienen televisiones smart y contactos suficientes para poder trabajar y descansar a gusto. Resto de las instalaciones muy limpias y cuidadas, el personal muy amable.

8

Marco Aurelio

Apr 18, 2025

·

Stayed 2 nights

Pues todo bien , los puntos malos son que los colchones son incómodos ,toallas viejas, el personal de limpieza abrio en 2 ocasiones mi habitacion.

10

Jessica

Jun 1, 2024

·

Stayed 2 nights

Very nice and helpful staff, hotel is clean and close to everything

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Rooms

Rooms offer a charming historic feel and comfortable layouts for many. However, several reported notable noise (street, staff, events), very firm mattresses, weak in-room Wi-Fi, small or awkward TVs, few outlets, and occasional humidity or maintenance quirks.

Related guest reviews

8

Luis Antonio

Feb 19, 2024

·

Stayed 2 nights

Todo muy bien, solo que los colchones están muy malos y duros

4

Alfredo

Jul 23, 2025

·

Stayed 2 nights

Hotel is really old and not well maintained, you can hear everything, my bathroom window was right infront of the door of a room on the next level. Every time they exited they could see my entire bathroom. Could not open the window ever. Bed are really bad. Internet is worse than the bed. This was one of the worst experiences I’ve had in a hotel. Incredible noisy, people started working on construction inside the hotel on a room couple steps away at 6 am. I complained, nothing changed. The staff knocked on my door at 8 am on a Sunday, just to check if I needed anything… TV is the size of an iPad. Avoid this place if you want to rest, this is not the place.

8

MARIO

Sep 8, 2022

·

Stayed 3 nights

La señal de Internet es pésima en la habitación, fue necesario salir al patio para conectarse !

6

Rosa

Apr 17, 2023

·

En general el último día de mi estancia muy desagradable no regresaría a este hotel , Mi estancia fue muy agradable los primeros 3 días el último día fue terrible tuvieron un evento en puro enfrente de mis habitaciones los músicos se pusieron en la puerta de mi habitacion

6

Lizbeth

Mar 9, 2022

·

Stayed 3 nights

El hotel muy bien ubicado, pero no se puede descansar, las habitaciones son muy ruidosas. Los baños tenian un poco de hongo. No cuenta con contactos suficientes. La televisión muy pequeña y mal ubicada, no podia cambiar canales a menos que estuviera parada, porque el control no alcanza a donde tienen acomodado, deben considerar que habemos personas que vamos por cuestión laboral y solo queremos descansar. Podrían mantener el concepto del hotel, pero modernizar un poco esas cuestiones, hasta los hostales de la zona tienen televisiones smart y contactos suficientes para poder trabajar y descansar a gusto. Resto de las instalaciones muy limpias y cuidadas, el personal muy amable.

10

Judy

Feb 1, 2024

·

Stayed 6 nights

Loved the old colonial atmosphere of the property, how clean it was and how attentive staff were to requests. Plus you get the benefit of 2 restaurants- 1 for breakfast and lunch and a modern sports bar. It was beautiful and convenient. The only downside was that it can get warm in the room on hot days.

8

Silvia

Apr 15, 2024

·

Stayed 3 nights

to noisy in the morning from the staff since 6:00 am

6

Rodrigo

May 19, 2025

·

Stayed 2 nights

El único problema son las camas, el primer día nis tocaron colchones duros nos cambiaron de habitación hasta encontrar uno mejor, de lo demás es excelente lugar

10

José Luis

Aug 21, 2025

·

Stayed 3 nights

El hotel es muy agradable. Las habitaciones cómodas. El personal es muy atento y amable. La comida del restaurante muy buena. La ubicación es ideal para conocer el centro de San Cristóbal y para ir de compras.

8

Rory

Feb 13, 2022

·

Stayed 4 nights

Location is good and the hotel's communal areas are nice. The room I had was facing a road and was quite noisy. You should request one of their quieter rooms if you're a light sleeper. The bed was much too hard for my liking and I didn't find it comfortable, but maybe some people prefer that.

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly and helpful, with attentive reception mentioned. A few guests reported lapses, including language barriers, early knocks or housekeeping entry, slow resolution to complaints, and being assigned an occupied room.

Related guest reviews

4

Ken

Feb 22, 2023

·

Stayed 9 nights

NO ONE spoke a lick of English, so communication with the front desk was hand signals and frustration. The toilet was broken and despite numerous attempts to have it fixed the issue was not resolved so I had to flush it by filling a trash can with water for our entire stay.

10

JESUS

Jun 26, 2025

·

Stayed 1 night

Excelente servicio, todos los empleados son muy amables, y tiene un estacionamiento de fácil acceso.

10

Cesar

Jun 28, 2025

·

Stayed 2 nights

El personal es muy amable, la propiedad es muy bonita y confortables, el restaurante sirve comida muy rica..

4

Alfredo

Jul 23, 2025

·

Stayed 2 nights

Hotel is really old and not well maintained, you can hear everything, my bathroom window was right infront of the door of a room on the next level. Every time they exited they could see my entire bathroom. Could not open the window ever. Bed are really bad. Internet is worse than the bed. This was one of the worst experiences I’ve had in a hotel. Incredible noisy, people started working on construction inside the hotel on a room couple steps away at 6 am. I complained, nothing changed. The staff knocked on my door at 8 am on a Sunday, just to check if I needed anything… TV is the size of an iPad. Avoid this place if you want to rest, this is not the place.

10

Erika Glenda Rodríguez

Jun 15, 2025

·

Stayed 2 nights

El personal fue amable, instalaciones limpias, la comida del restaurante deliciosa.

10

jesus

Jul 7, 2024

·

Stayed 7 nights

Vanessa, the receptionist is always smiling and willing to help. On the other hand, Omar, is also attentive and speak English. He sells his jewelries and definitely help him purchase something.

10

Joaquín

Mar 12, 2025

·

Stayed 1 night

Nos dieron una habitación ocupada por otro huésped tuvimos que esperar que localizaran otra habitación para nosotros

8

Marco Aurelio

Apr 18, 2025

·

Stayed 2 nights

Pues todo bien , los puntos malos son que los colchones son incómodos ,toallas viejas, el personal de limpieza abrio en 2 ocasiones mi habitacion.

10

Jessica

Jun 1, 2024

·

Stayed 2 nights

Very nice and helpful staff, hotel is clean and close to everything

10

José Luis

Aug 21, 2025

·

Stayed 3 nights

El hotel es muy agradable. Las habitaciones cómodas. El personal es muy atento y amable. La comida del restaurante muy buena. La ubicación es ideal para conocer el centro de San Cristóbal y para ir de compras.

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AI-generated summary based on recent guest reviews

Location

Location is a consistent highlight: close to pedestrian streets, restaurants, shops, and major sights, making it easy to explore on foot. Some rooms near the street or parking area pick up noise.

Related guest reviews

10

Fabiola

Nov 30, 2025

·

Stayed 1 night

Lugar con muy buena ubicación, limpio opciones de comercios cera

10

William

May 31, 2024

·

Stayed 1 night

Location was sooo perfect. Loved everything about this place.

10

Juan Manuel

Oct 17, 2022

·

Stayed 1 night

Muy buena la estancia muy buena la ubicación

10

Gerardo

Mar 3, 2025

·

Stayed 3 nights

Ambiente relajado, muy cerca de andadores, restaurantes, bares y cafeterias.

10

Beatriz

Apr 10, 2023

·

Stayed 4 nights

Un hotel muy limpio, bonito, muy bien ubicado si lo que quieres es la cercanía en el centro de la ciudad.

10

Frida

May 27, 2025

·

Stayed 1 night

Excelente opción si quieres caminar al centro y tener todo cerca; el lugar muy bonito y cómodo y la comida del restaurante muy bien.

10

karina

Jan 8, 2024

·

Stayed 1 night

Súper bien ubicado el hotel, todo está cerca, el hotel muy limpio y buen servicio, cómodo.

8

Alejandro

Jul 15, 2025

·

Stayed 2 nights

Hotel cumplidor, limpio nada espectacular. Céntrico muy bien ubicado.

10

José Luis

Aug 21, 2025

·

Stayed 3 nights

El hotel es muy agradable. Las habitaciones cómodas. El personal es muy atento y amable. La comida del restaurante muy buena. La ubicación es ideal para conocer el centro de San Cristóbal y para ir de compras.

10

Paulina

Jun 16, 2025

·

Stayed 1 night

The hotel is great loved it !!!! The rooms are clean easy parking . Great staff. 1 block from the main walking street . Lots to eat

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Dining

On-site dining receives mostly positive feedback for tasty food and breakfast quality. Peak-time buffet organization can be chaotic, and a few guests disliked certain drinks or restaurant service.

Related guest reviews

10

adriana

Oct 22, 2024

·

Stayed 3 nights

Todo está muy bien en el hotel, súper amables, todo limpio, muy bien ubicado. Para mejorar: el buffet es un desorden en hora pico, no hay un control de quien llegó primero y desafortunadamente la gente no respeta, así que la mesa literalmente te dicen que tomes la que veas desocupada.

10

Cesar

Jun 28, 2025

·

Stayed 2 nights

El personal es muy amable, la propiedad es muy bonita y confortables, el restaurante sirve comida muy rica..

6

Luana Mary

Jan 29, 2025

·

Stayed 3 nights

O chuveiro e a cama são bons, mas o secador de cabelo aquece e para de funcionar. O recepcionista que nos atendeu na chegada foi muito gentil, mas os funcionários do restaurante pareciam estar nos fazendo algum favor ao nos atender, aliás, a margarita deles é muito ruim! Alem disso, no café da manhã não tinha frios, então, se você procura presunto e queijo, esse não é o local adequado.

8

ARACELI

Oct 19, 2025

·

Stayed 3 nights

El desayuno no era gratuito tiene su costo,pero es bueno

8

Annalisa

Aug 11, 2024

·

Stayed 1 night

L'hotel si trova in una struttura molto bella ed è molto centrale in San Cristobal de Las Casas. La camera era grande e molto carina. Finalmente abbiamo trovato anche una vera colazione internazionale in Chiapas. Unico neo direi il letto molto rigido e non proprio comodissimo. In più, una volta ci hanno cambiato l'asciugamano con un altro molto consumato, che onestamente non avrei proprosto in un 4 stelle.

10

Erika Glenda Rodríguez

Jun 15, 2025

·

Stayed 2 nights

El personal fue amable, instalaciones limpias, la comida del restaurante deliciosa.

10

Judy

Feb 1, 2024

·

Stayed 6 nights

Loved the old colonial atmosphere of the property, how clean it was and how attentive staff were to requests. Plus you get the benefit of 2 restaurants- 1 for breakfast and lunch and a modern sports bar. It was beautiful and convenient. The only downside was that it can get warm in the room on hot days.

10

Dayanara

Sep 11, 2024

·

Stayed 5 nights

Todo estuvo muy bien, la atención, el restauran.

10

José Luis

Aug 21, 2025

·

Stayed 3 nights

El hotel es muy agradable. Las habitaciones cómodas. El personal es muy atento y amable. La comida del restaurante muy buena. La ubicación es ideal para conocer el centro de San Cristóbal y para ir de compras.

8

Jimmie

Dec 26, 2022

·

Stayed 19,347 nights

The restaurant

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $78	3	4	5	6	7
8 $59	9 $59	10 $59	11	12	13	14
15 $66	16 $79	17 $70	18 $82	19 $82	20 $70	21
22	23 $82	24 $82	25	26 $82	27	28
29 $63	30 $63

Hotel Diego de Mazariegos

About this property

Location

Room options

Colonial

Standard Room, 1 King Bed

Standard Room, 2 Double Beds

Guest reviews of Hotel Diego de Mazariegos

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Diego de Mazariegos

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $62	19 $61	20 $63	21 $80	22 $61	23 $62	24 $80
25	26 $82	27 $63	28	29 $62	30 $86	31 $69