WoodSpring Suites Jacksonville Baymeadows

Bed was very low and uncomfortable Floors were not clean There was absolutely NOTHING in the kitchenettte Sink in kitchen was unusable- keep filling up with standing water Told staff at front desk and was told no maintenance was available Ended up leaving 1 day early due to all this but could not get compensated for the 1 day WILL NOT BE REBOOKING WITH THIS HOTEL

So bad

Staff was great.

Checking in attendant had a bad attitude. I asked for a pet free room since i have major allergies. I was told the whole place was pet friendly. Going to the room, we smelled cigarette smoke. I had to wear a mask. My grandson was affected by the room also and he has no allergies. Heard highway traffic all night along with other people using tv. Seems to have really thin walls. Very disappointed. Would not recommend or stay again. Check out attendant was very nice.

I have never stayed in a hotel with such a lack of amenities. I arrived a little after 5pm and the front desk was closed. There is a sign in the lobby to call for someone to come do the check-in. I was handed my room key and was told that this is an extended stay hotel with families, children and pets so don't be surprised or annoyed if there is noise. Fair point. I get in my room and there is exactly 1 tiny bar of soap and nothing else. No shampoo, shower gel/wash, lotion. The worse part was that there was no hair dryer. When I inquired, I was told that they have no hair dryers in this hotel. I was shocked as I have never had to travel with one in 30 years. So I had to go to the store to buy one. As an extended stay hotel, I expected some bare minimum amenities. Although I didn't need it, why have a kitchen but no dishes, utensils, cookware, dish soap, paper towels, etc? FYI - there are limited rooms that do have them so make sure you select that type of room when booking. The bath towels were thread-bare. There was only a bath towel and wash cloth (no hand towels) and you needed to bring them down to the front to exchange for fresh ones. In 4 days, the elevator floor had not been vacuumed. And the room had a lingering smokey smell (like maybe it wasn't always a non-smoking room). This is the most self-service type of hotel I have ever been in where all you can expect is a bed. Even the most basic motel provides more than this.