Is parking available at the hotel?

Parking is available on-site and is complimentary. Guests must contact the property in advance to reserve parking, as it is subject to availability.

What breakfast options are offered?

Cooked-to-order breakfasts are available daily from 8:00 AM to 1:00 PM for a fee, approximately MXN 65 to 200 for adults and children.

Does the hotel allow pets?

The property allows pets in specific rooms only, with a maximum fee of MXN 250.50 per pet, per night. A pet deposit of MXN 500 per stay is also required. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is from 3:00 PM until 7:00 PM, and check-out is at 12:30 PM. Early check-in is available for a fee, subject to availability. Guests must contact the property at least 48 hours before arrival to arrange check-in.

Are airport shuttle services available?

Airport shuttle services are available for a fee of MXN 700 per vehicle (one-way, maximum occupancy 4). Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

Where is the hotel located in relation to local attractions?

The hotel is situated in the heart of Guanajuato, within a 15-minute walk of several attractions, including the Alley of the Kiss and Museo Iconográfico del Quijote. It is approximately 0.6 miles from Juarez Theater and 0.8 miles from Church of San Diego. Public transport options are available nearby.

What are the policies for children staying at the hotel?

Children are welcome at the property. There is no mention of a minimum age for children to stay for free.

Hotel Chocolate Suites

What guests think

At Hotel Chocolate Suites, travellers consistently rave about the sweeping views over Guanajuato, while also noting the hillside location makes access steep, walking tiring, and taxis or rideshares more practical than strolling back from the center.

Staff are frequently described as friendly and helpful, but several reviews cite poor reception or management responses, slow or understaffed restaurant service, and occasional hassles around payments or room availability. Rooms range from spacious units with terraces to old or dark ones, with maintenance problems such as weak hot water, noisy beds or windows, poor lighting, limited outlets, or, in a few cases, no windows. Cleanliness feedback is mixed, from very clean stays to reports of hairs on bedding, worn towels, and, in isolated cases, pests. Best for value-minded travellers who accept trade-offs in polish and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is available and helpful, though spaces can be tight on busy days.

Related guest reviews

8

Gabriel Miguel

25 Nov 2025

·

Stayed 5 nights

No tiene spa

8

Thomas

10 Nov 2024

·

Stayed 2 nights

Very nice location, room with great view and free parking. 10 minutes walk to city center. Return by Uber around 80 Pesos

10

Alexis

11 Dec 2024

·

Stayed 1 night

Rapport qualité prix excellent, vue superbe, restaurant très bon et pas très cher pour un hôtel. Parking très utile

6

Hans

17 Mar 2024

·

Stayed 5 nights

It says coffee and tea in common area. No coffee or tea in common area. It says courtesy shuttle. Then they tried to charge the taxi rate for the shuttle' Here is what courtesy shuttle means. Yes, complimentary and courtesy mean free. Yes, it sounds fine to say courtesy shuttle or complimentary bus. Complimentary and courtesy mean that they are provided for their customers, not for everybody. They are free to the customer, not to the person who happens to walk in from the street.

8

Karen

11 Mar 2023

·

Stayed 4 nights

Small parking lot on a weekend but view was awesome.

10

Sandy

12 Dec 2023

·

Está cerca del centro, solo que de regreso, el camino está solo de subida y es cansado. Muy buena vista panorámica. El hotel cuenta con estacionamiento, nos pidieron dejar las llaves (pero una parte del reglamento es que no se hacen responsables de lo que se pierda del vehículo).

6

Naimity

31 Oct 2024

·

Stayed 1 night

El lugar tiene las habitaciones viejas. Ya hace falta una inversión y una remodelación. En esta época donde todos se enchufa solamente hay un enchufe en el baño. Enchufe improvisado que se apagas la luz general no tiene corriente eléctrica. Cabeceros viejos y antiguos. Una cortina de ducha también vieja que no pinta nada ahí puesta en la regadera. Me falta más limpieza encontramos un pelo por las toallas. El personal muy amable eso sí. Para llegar algo complicado pero eso no es culpa del hotel. Tienen parking propio que se agradece muchísimo. Y desde el hotel desde la ubicación ya que está en la carretera panorámica tiene unas vistas espectaculares de toda la ciudad.

4

Carlos

13 Aug 2024

·

Stayed 2 nights

Ubicación buena. distancia al centro buena. para llegar al centro a pie es una bajada muy pronunciada, por lo tanto para regresar al hotel es una subida muy pronunciada para tomar en cuenta personas mayores de 50 años probablemente no puedan hacer el recorrido. la vista desde el hotel es excelente. El televisor no servía. No se cuenta con microondas en las instalaciones y en la página indica que sí lo hay. El estacionamiento es reducido. La atención del personal es excelente.

10

Victor

6 Jan 2023

·

Stayed 2 nights

Bonito hotel, vista panorámica, tiene estacionamiento.

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Cleanliness

Feedback ranges from very clean rooms and good housekeeping to complaints about hairs on bedding, worn towels, and, in a few cases, pests.

Related guest reviews

6

Evodia

23 Aug 2025

·

Stayed 1 night

The staff was awesome. Upon informing the receptionist in the evening that both beds had dirty sheets, she replace herseft.

2

Lauren

13 Oct 2025

·

Stayed 7 nights

Had booked a different hotel chocolate branch hotel, paid, then TWO DAYS before our trip we were informed by Hotel Chocolate Suites that they were " moving us to a different location" Not the area we chose, much further from everything, very inconvenient. Offered no solutions. Arrived at the hotel and it was ridden with bugs ( roaches and other types) roaches in the room, bed hard as a rock, sheets, blankets and towels smelled bad, the room felt like a dungeon, water ice cold, we had to book a different hotel after 1 night. Hotel supervisor refused to give us a refund or anything, instead offered a ride to the airport. Complete waste of money. Disappointed in their management for changing plans on their guests and refusing a refund to make up for it. Will advise everyone that I know to never stay here.

4

Jesus m

6 Oct 2025

·

Stayed 1 night

Mala atencion y limpieza mala afuera

8

YUDIRIA

17 Jul 2025

·

Stayed 4 nights

is as the pictures, clean and quiet

10

RICARDO

30 Aug 2025

·

Stayed 1 night

Un excelente lugar lo recomiendo el personal son muy atentos limpieza bañós habitación y jardín una vista espectacular a Guanajuato capital

6

Marina

8 Dec 2025

·

Stayed 2 nights

La chambre est relativement similaire aux photos. Mais les interrupteurs près des deux lits ne fonctionnent pas, les draps sont sales et avec des cheveux qui ne nous appartiennent pas, les serviettes de toilette trouées, il y a un mini flacon de gel douche pour deux et pour la durée totale du séjour. Vraiment déçus de cet hébergement qui normalement est un trois étoiles...

8

Deana

24 Feb 2025

·

Stayed 2 nights

Absolutely stunning view! The service was amazing! We were a little disappointed with there being hairs in the bed, but the cleaning staff offered to take care of the situation. The view makes it worth it all! It’s stunning watching the sunrise 🌅 and the sunset.

10

Roberto

31 Aug 2024

·

Stayed 1 night

Todo muy cambiable, area y cuarto muy limpio. Excelente servicio y la vista inolvidable!

6

JUAN ANDRES

2 Oct 2024

·

Stayed 4 nights

En general bien; hotel tipo rústico bien ubicado con muy buen seguimiento y recibimiento en el check in, excelente servicio de limpieza sin embargo se escuchó mucho ruido los primeros días desde la parte superior de la habitación DelaFee que disminuyó al comentar en al recepción. El check out lento sin posibilidad de pagar consumos con tarjeta de crédito por no disponibilidad-falla de terminal según se informó

6

Naimity

31 Oct 2024

·

Stayed 1 night

El lugar tiene las habitaciones viejas. Ya hace falta una inversión y una remodelación. En esta época donde todos se enchufa solamente hay un enchufe en el baño. Enchufe improvisado que se apagas la luz general no tiene corriente eléctrica. Cabeceros viejos y antiguos. Una cortina de ducha también vieja que no pinta nada ahí puesta en la regadera. Me falta más limpieza encontramos un pelo por las toallas. El personal muy amable eso sí. Para llegar algo complicado pero eso no es culpa del hotel. Tienen parking propio que se agradece muchísimo. Y desde el hotel desde la ubicación ya que está en la carretera panorámica tiene unas vistas espectaculares de toda la ciudad.

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Rooms

Rooms vary widely: some are spacious with terraces, while others feel dated or dark, with issues like weak hot water, noisy beds or windows, poor lighting, limited outlets, and in a few cases no windows.

Related guest reviews

10

Erika Bernadette

6 Nov 2024

·

Stayed 5 nights

The staff was fantastic, the view is the best in town. Our room was Delafee has a terrace huge bathroom. You will need a taxi to get into town , it’s about 4 dollars one way. Well worth it! Will return!!

6

Juan Carlos

15 Jan 2026

·

Stayed 2 nights

Es un hotel antiguo. La habitación que me asignaron era bastante amplia contaba con una especie de espacio para descansar con un sofá. La cama era muy ruidosa. El baño no estaba bien iluminado y el espacio de la regadera está poco iluminado. Por su ubicación la vista es muy buena de Guanajuato desde su estacionamiento. Y por su ubicación considera que su acceso, sí es caminando, es bastante cansado por su inclinacion. Recomiendo llevar automóvil o buscar alternativas de camino a pie.

2

Joseph

10 Nov 2024

·

Stayed 3 nights

Old and dark

8

Cristel

20 Mar 2025

·

Stayed 3 nights

Buen lugar pero casi no había agua caliente

6

Wai Ching

31 Oct 2025

·

Stayed 2 nights

房間窗戶會搖晃導致有聲響房間如有小桌子會方便很多

10

erica

11 Nov 2024

·

Stayed 1 night

I had Delafee room, best room ever! The view was amazing. King side bed huge restroom . I highly recommend. The staff goes out of their way for you. Please tip people that help you out there.

4

Cuauhtémoc Marcelo Roque

6 Aug 2025

·

Stayed 3 nights

Regadera pésima. Piso de regadera descarapelado

8

Tannia

29 Jul 2025

·

Stayed 1 night

Me gustó, aunque si es algo anticuado el lugar en general…

6

Bertha

4 Jul 2025

·

Stayed 1 night

The view is beautiful from the room but I have to update my reservation because the room wasn’t available at 3:30 pm so I have to pay extra fee in order to have a room right away. Bathroom in bad conditions and old. Walking distance from hotel to teatro Juárez and Center is not 5 minutes, it took us 15 minutes, they need to be honest on that information.

8

Richard

2 Oct 2023

·

Stayed 2 nights

The views were gorgeous. The area was nice. The room was very outdated and had no windows. Made no sense to book this place and have a room without views. The staff was nice. Clean property but definitely needed a renovation

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Service

Many guests praise friendly, helpful staff, but recurring complaints include weak reception or management follow-up, slow or understaffed restaurant service, pre-payment or checkout/payment hassles, and maintenance issues not always resolved promptly.

Related guest reviews

10

Chris

28 Nov 2024

·

Stayed 3 nights

We loved this hotel. Great quiet view of Guanajuato. We were able to see the whole city without hearing a sound from it. The staff were absolutely amazing. They were very friendly and accommodating for meals. Overall, we would come back.

10

cesar

1 Dec 2025

·

Stayed 4 nights

Muy bonito hotel pero la atención en la recepción dejo mucho que desear

2

Lauren

13 Oct 2025

·

Stayed 7 nights

Had booked a different hotel chocolate branch hotel, paid, then TWO DAYS before our trip we were informed by Hotel Chocolate Suites that they were " moving us to a different location" Not the area we chose, much further from everything, very inconvenient. Offered no solutions. Arrived at the hotel and it was ridden with bugs ( roaches and other types) roaches in the room, bed hard as a rock, sheets, blankets and towels smelled bad, the room felt like a dungeon, water ice cold, we had to book a different hotel after 1 night. Hotel supervisor refused to give us a refund or anything, instead offered a ride to the airport. Complete waste of money. Disappointed in their management for changing plans on their guests and refusing a refund to make up for it. Will advise everyone that I know to never stay here.

4

Carlos

12 Apr 2024

·

Stayed 2 nights

Muy mala atención de la chica que nos recibió, además de que tienen algunas prácticas engañosas.

8

Charlotte

2 Mar 2025

·

Stayed 4 nights

Very friendly staff! Incredible views. We loved the walk to and from town (get ready for lots of up and down hills). This is a budget stay. Prepare to bring your own soap, shampoo, conditioner, lotion, etc. Glad they offered bottle water in the main area for us to refill our water. The chain was broken on our toilet. We let the staff know but no one came to fix it so we fixed with a bobby pin.

4

Alejandro

17 Nov 2025

·

Stayed 2 nights

Hotel lejano al centro tienes que usar taxi suempre Te dan un solo jabón y un shampoo para 3 huéspedes 2 noches no alcanza tuvimos que comprar por nuestra cuenta Mala atención de recepcionista y restaurante

4

Ricardo

24 Sept 2025

·

Stayed 2 nights

El servicio de restaurante es muy deficiente, para que te atiendan, ha que moverse a buscar al personal y tienes que pedirle todo, vaya, la mesa no servilletas tenían. La atención en recepción es aceptable. Considero que se confunde el ambiente rústico/colonial ya que en la habitación, el colchón estuvo bastante incómodo. Estuve esperando a la gerente para tratar un tema del cobro, pero nunca llegó a pesar de que habíamos acordado una hora específica. Esperaré que no me aparezca en mí TC cobro doble. En cuyo caso, procederé legalmente.

6

JUAN ANDRES

2 Oct 2024

·

Stayed 4 nights

En general bien; hotel tipo rústico bien ubicado con muy buen seguimiento y recibimiento en el check in, excelente servicio de limpieza sin embargo se escuchó mucho ruido los primeros días desde la parte superior de la habitación DelaFee que disminuyó al comentar en al recepción. El check out lento sin posibilidad de pagar consumos con tarjeta de crédito por no disponibilidad-falla de terminal según se informó

6

Reynaldo Miguel

17 Jan 2025

·

Stayed 2 nights

Aunque la aplicación dice pagar en el hotel, te están acosando días antes para hacer el pago o te cancelan la reserva. Recámara sin ventilación muy encerada la recámara. Cama muy chica y colchón muy viejo, se hundido en la parte media.

10

Edgardo Adrian

25 Feb 2026

·

Stayed 1 night

Todo muy bien y buen trato

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Location

Elevated hillside setting delivers excellent panoramic views but makes access steep; walking back can be tiring and taxis or rideshares are often needed. Some found the distance longer than advertised or confused it with another similarly named property.

Related guest reviews

10

Chris

28 Nov 2024

·

Stayed 3 nights

We loved this hotel. Great quiet view of Guanajuato. We were able to see the whole city without hearing a sound from it. The staff were absolutely amazing. They were very friendly and accommodating for meals. Overall, we would come back.

6

Juan Carlos

15 Jan 2026

·

Stayed 2 nights

Es un hotel antiguo. La habitación que me asignaron era bastante amplia contaba con una especie de espacio para descansar con un sofá. La cama era muy ruidosa. El baño no estaba bien iluminado y el espacio de la regadera está poco iluminado. Por su ubicación la vista es muy buena de Guanajuato desde su estacionamiento. Y por su ubicación considera que su acceso, sí es caminando, es bastante cansado por su inclinacion. Recomiendo llevar automóvil o buscar alternativas de camino a pie.

8

Jocelyn

14 Sept 2024

·

Stayed 3 nights

The view is amazing. Definitely best view in town.

8

Wendy

19 Jan 2025

·

Stayed 2 nights

On top of a cliff so very difficult to access. View was spectacular.

8

Thomas

10 Nov 2024

·

Stayed 2 nights

Very nice location, room with great view and free parking. 10 minutes walk to city center. Return by Uber around 80 Pesos

4

Alejandro

17 Nov 2025

·

Stayed 2 nights

Hotel lejano al centro tienes que usar taxi suempre Te dan un solo jabón y un shampoo para 3 huéspedes 2 noches no alcanza tuvimos que comprar por nuestra cuenta Mala atención de recepcionista y restaurante

10

Julio

27 Feb 2024

·

Stayed 5 nights

Walking distance to the main areas of Guanajuato. Excellent view of the city - day or night.

8

Melissa

13 Nov 2024

·

Stayed 2 nights

Property is very high which is great for the view but you have to take transportation everywhere even for a short distance. No taxis pass by and Uber is limited

8

Marianne

3 Sept 2024

·

Stayed 2 nights

It’s easy to confuse with the other Hotel chocolate and its Steep hill up. Beautiful view

6

Bertha

4 Jul 2025

·

Stayed 1 night

The view is beautiful from the room but I have to update my reservation because the room wasn’t available at 3:30 pm so I have to pay extra fee in order to have a room right away. Bathroom in bad conditions and old. Walking distance from hotel to teatro Juárez and Center is not 5 minutes, it took us 15 minutes, they need to be honest on that information.

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Dining

Restaurant feedback is mixed: several enjoyed tasty, reasonably priced meals, while others reported slow or inattentive service and limited staffing.

Related guest reviews

10

Chris

28 Nov 2024

·

Stayed 3 nights

We loved this hotel. Great quiet view of Guanajuato. We were able to see the whole city without hearing a sound from it. The staff were absolutely amazing. They were very friendly and accommodating for meals. Overall, we would come back.

10

Carolina

27 Oct 2022

·

Stayed 4 nights

we had a good time at this place, very clean and confortable, nice view and great food at the restaurant, you definitely won’t have the newest and the most modern amenities but overalls it was great

10

Alexis

11 Dec 2024

·

Stayed 1 night

Rapport qualité prix excellent, vue superbe, restaurant très bon et pas très cher pour un hôtel. Parking très utile

4

Alejandro

17 Nov 2025

·

Stayed 2 nights

Hotel lejano al centro tienes que usar taxi suempre Te dan un solo jabón y un shampoo para 3 huéspedes 2 noches no alcanza tuvimos que comprar por nuestra cuenta Mala atención de recepcionista y restaurante

8

RODOLFO

17 Apr 2023

·

Stayed 3 nights

me encanto, el personal muy amable, me guio porque nos perdimos en los túneles, por teléfono no colgó hasta que llegamos, nos ofreció una habitación con mejor vista y más amplia que la que teníamos reservado por el mismo costo, solo considero que falta personal en el restaurant, solo estaba un chico le faltaba apoyo.

8

Manuel

14 Aug 2025

·

Stayed 2 nights

Exellent view of the city. Nice restaurant

4

Ricardo

24 Sept 2025

·

Stayed 2 nights

El servicio de restaurante es muy deficiente, para que te atiendan, ha que moverse a buscar al personal y tienes que pedirle todo, vaya, la mesa no servilletas tenían. La atención en recepción es aceptable. Considero que se confunde el ambiente rústico/colonial ya que en la habitación, el colchón estuvo bastante incómodo. Estuve esperando a la gerente para tratar un tema del cobro, pero nunca llegó a pesar de que habíamos acordado una hora específica. Esperaré que no me aparezca en mí TC cobro doble. En cuyo caso, procederé legalmente.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7 $67
8 $44	9 $44	10 $44	11 $46	12 $44	13	14
15	16 $47	17 $44	18 $47	19 $44	20	21
22	23 $47	24 $47	25	26 $44	27 $72	28 $79
29 $47	30 $48

Hotel Chocolate Suites

About this property

Location

Room options

Business Quadruple Room, 2 Double Beds, City View (Marcolini)

Design Room, 1 Double Bed (Totel)

Panoramic Quadruple Room, 2 Double Beds, City View (Marcolini)

Junior Suite, 1 King Bed, Terrace, City View (Delafee)

Standard Room, 1 King Bed (Leonidas)

City Room, 1 King Bed (Noka)

Deluxe Quadruple Room, Multiple Beds, Terrace, City View (Godiva)

Classic Room, 2 Double Beds, Terrace (Valrhona)

Comfort Triple Room, 2 Bedrooms (Milka)

Guest reviews of Hotel Chocolate Suites

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Chocolate Suites

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $66	16	17
18	19 $71	20 $36	21 $36	22 $36	23	24
25	26 $44	27 $47	28	29	30	31