KULA Crows Nest - Close to shops, Royal North Shore Hospital & Mater Hospital

Entry panel in the building faulty Booked apartment with harbour view , they put me on lowest level Good location

The location was excellent — just opposite Crows Nest Station, with plenty of cafés, restaurants, supermarkets, and pharmacies all within a short walk. The apartment itself was spacious, but the kitchen was one of the worst-equipped we’ve encountered in a serviced apartment. It only had two random cups for us to use and barely enough crockery and utensils to make proper use of the kitchen and dining facilities. We faced a few issues during our stay. The balcony was flooded, but the more serious problem was getting trapped behind the car park garage door. Despite trying multiple ways to get out, we were stuck for about 30 minutes. There was no apology or follow-up from the property management. Following that incident, the roller door was left open for the rest of our stay — presumably because it was no longer functioning — which raised concerns about security. It gave unrestricted access to the unsecured lift and all apartments, which were only protected by simple, easily bypassed standard keys. The check-in process also felt insecure, as it seemed unlikely that the keybox code is changed regularly. Additionally, the apartment door offered poor sound insulation — we could clearly hear noise from the hallway and even from neighbouring units. Being located along a main road, traffic noise was also noticeable.

We really enjoyed our stay here. Apartment was spacious, clean and very comfortable. It is also easy access to public transport. The only minor issues were the traffic noise from Pacific Highway, and low water pressure in the bathroom faucet 9.5/10

A clear explanation that entry to the unattended building would be via a keypad at the front door using the code sent by email and that entry to the apartment would be by coded access to a locked box which containted the key. Many of your guests may be used to such practices. But clearer explanations for first time users would improve the experience.

Property was in a convenient area for our business stay and that's why chosen. The cleaning was not thorough and I suggest only the minimum completed, not overall. Both balconies were not cleaned at all so could not use as the floor filthy. The bathroom could do with a good scrub, mould in the grouting, particularly the floor. Otherwise the water pressure good & adequate supplies for our stay. Bed was comfortable, block-out blind great but a bedroom light fitting was in need of maintenance as was the loungeroom privacy blind (very hard to lower and raise). There is a 24/7 Gym underneath available to guests, but unfortunately, loud music & base beat early morning and early evening around dinnertime. Lived with it as just a background annoyance you notice and thankful only lasted for say, 1 hour periods. Had a problem with the TV, but communications with the Kula Team led to a satisfactory result. I would recommend to stay, but perhaps a good talk to the contract cleaners would not go astray.