Relais & Châteaux Heritage Hotel
$444
/ night
Avg. for November
Prices for Relais & Châteaux Heritage Hotel
Select dates to see prices and availability
$444
/ night
Avg. for November
Monthly average prices
Nightly prices at Relais & Châteaux Heritage Hotel average $319 in August, the cheapest month, and $568 in January, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $568 |
| February | $504 |
| March | $435 |
| April | $489 |
| May | $511 |
| June | $464 |
| July | $357 |
| August | $319 |
| September | $559 |
| October | $546 |
| November | $444 |
| December | $446 |
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Nov · $444
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Most expensive: January (~$568)
Cheapest: August (~$319)
About this property
Enjoy recreation amenities such as bicycles to rent or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Amenities
Enjoy recreation amenities such as bicycles to rent or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Dining
Stop by the hotel's restaurant for lunch or dinner, or grab snacks at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.
Rooms
Make yourself at home in one of the 46 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Location
With a stay at Relais & Châteaux Heritage Madrid in Madrid (Salamanca), you'll be within a 5-minute drive of Bernabéu Stadium and Thyssen-Bornemisza National Museum. This luxury hotel is 1.9 mi (3 km) from National Prado Museum and 1.9 mi (3.1 km) from El Retiro Park.
What's nearby
Hospital de La Princesa(0.2 miles)
San Camilo Hospital Quirón(0.2 miles)
Paseo de la Castellana(0.4 miles)
U.S. Embassy(0.5 miles)
ABC Serrano(0.6 miles)
National Auditorium of Music(0.9 miles)
El Corte Inglés(0.9 miles)
Calle de Alcalá(0.9 miles)
Residencia de Estudiantes(0.9 miles)
El Retiro Park(1 miles)
Movistar Arena(1.1 miles)
Azca Financial District(1.1 miles)
Plaza de Colon(1.2 miles)
National Archaeological Museum(1.3 miles)
Plaza de Olavide(1.4 miles)
The preferred airport for Relais & Châteaux Heritage Madrid is Adolfo Suarez Madrid-Barajas Airport (MAD)(7.2 miles)
Parking
Airport shuttle
Restaurant
Business Center
Room Service
Valet Parking
Location
Calle de Diego de León, 43, Lista, Madrid, Spain
Hospital de La Princesa (0.2 miles)
San Camilo Hospital Quirón (0.2 miles)
Paseo de la Castellana (0.4 miles)
U.S. Embassy (0.5 miles)
ABC Serrano (0.6 miles)
National Auditorium of Music (0.9 miles)
Room options
4
Double Room, Mobility Accessible (Interior)
Room details
2 Twin Beds
1 Queen Bed
Sleeps 2
236 ft²
Air ConditioningHeatingWi-Fi (Free)
6
Family Room, Connecting Rooms (Deluxe)
Room details
2 Queen Beds
and 1 Sofa Bed
Sleeps 5
699 ft²
Air ConditioningHeatingWi-Fi (Free)
13
Deluxe Double Room
Room details
1 Queen Bed
2 Twin Beds
Sleeps 2
322 ft²
Air ConditioningHeatingWi-Fi (Free)
13
Superior Double Room
Room details
1 Queen Bed
2 Twin Beds
Sleeps 2
258 ft²
Air ConditioningHeatingWi-Fi (Free)
7
Family Room, Connecting Rooms
Room details
1 Queen Bed
and 2 Twin Beds
Sleeps 4
527 ft²
Air ConditioningHeatingWi-Fi (Free)
15
Junior Suite
Room details
1 Queen Bed
2 Twin Beds
Sleeps 2
344 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Triple Room
Room details
1 Queen Bed
and 1 Sofa Bed
2 Twin Beds
and 1 Sofa Bed
Sleeps 3
322 ft²
Air ConditioningHeatingWi-Fi (Free)
7
Classic Double Room (Interior)
Room details
1 Queen Bed
2 Twin Beds
Sleeps 2
237 ft²
Air ConditioningHeatingWi-Fi (Free)
1
Junior Triple Room
Room details
1 Queen Bed
and 1 Sofa Bed
2 Twin Beds
and 1 Sofa Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Relais & Châteaux Heritage Hotel
9.3
Superb
Based on 625 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Relais & Châteaux Heritage Hotel, travelers consistently praise polished boutique style, exceptionally warm staff, and a quiet Salamanca location, noting comfortable beds and elegant rooms, with a pleasant rooftop terrace for relaxing away from central crowds.
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What guests think
At Relais & Châteaux Heritage Hotel, travelers consistently praise polished boutique style, exceptionally warm staff, and a quiet Salamanca location, noting comfortable beds and elegant rooms, with a pleasant rooftop terrace for relaxing away from central crowds.
However, several reviews mention small rooms and open-plan bathrooms without doors, plus occasional temperature control or plumbing quirks and isolated maintenance lapses. Breakfast is frequently praised for quality, though a few found it pricey, and feedback on the on-site restaurant ranges from excellent to disappointing. The neighborhood is upscale and handy for shopping and dining, but some note longer walks to major sights and tricky curbside loading or parking. Expect a refined, quiet boutique base in Madrid.
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AI-generated summary based on recent guest reviews
Facilities
The rooftop terrace/bar is a recurring highlight for relaxing drinks, and the on-site restaurant draws mixed feedback. Several guests mention curbside loading and parking as inconvenient on the busy street.
Related guest reviews
10
Celeste
Jul 17, 2025
·
Stayed 3 nights
We had a wonderful stay! The staff incredible, our room was upgraded and it was a beautiful surprise! We ate in the hotel restaurant and it was fantastic. Our waiters were So accommodating. The staff made our visit exceptional!
We had a wonderful stay! The staff incredible, our room was upgraded and it was a beautiful surprise! We ate in the hotel restaurant and it was fantastic. Our waiters were So accommodating. The staff made our visit exceptional!
10
Thomas
Apr 21, 2024
·
Stayed 4 nights
Rooftop terrace bar
Rooftop terrace bar
10
aristotle
Aug 14, 2023
·
Stayed 1 night
The hotel and room were very elegant, clean and spacious. The service was absolutely great, responsive and polite. It was a short stay, but we made the most of our two days there. The only negative is that we tried to stop by the 7th floor for our champagne which came with our room category we chose but there were no attendants on the balcony bar the 3 times we attempted our toast.
The hotel and room were very elegant, clean and spacious. The service was absolutely great, responsive and polite. It was a short stay, but we made the most of our two days there. The only negative is that we tried to stop by the 7th floor for our champagne which came with our room category we chose but there were no attendants on the balcony bar the 3 times we attempted our toast.
10
Cathy
Oct 8, 2025
·
Stayed 3 nights
Lovely hotel in a good location. Rooftop bar was fun. Rooms were small but expected. Breakfast was expensive. Staff was great, as they usually are in a R&C property.
Lovely hotel in a good location. Rooftop bar was fun. Rooms were small but expected. Breakfast was expensive. Staff was great, as they usually are in a R&C property.
10
KENICHI
May 26, 2024
·
Stayed 2 nights
最初は車寄せもなくてびっくりしましたが、マドリード自体が駐車が大変らしい。ホテルはこじんまりしてたけど、綺麗にしてたので快適でした。 スタッフもとても親切でした。
最初は車寄せもなくてびっくりしましたが、マドリード自体が駐車が大変らしい。ホテルはこじんまりしてたけど、綺麗にしてたので快適でした。 スタッフもとても親切でした。
10
Karin
Apr 15, 2023
·
Stayed 2 nights
This is a beautiful traditional hotel. The terrace for tea and drinks is lovely and I even read my book in a lounger on the top floor one afternoon. Great quiet neighborhood.
This is a beautiful traditional hotel. The terrace for tea and drinks is lovely and I even read my book in a lounger on the top floor one afternoon. Great quiet neighborhood.
10
Lynn
May 24, 2025
·
Stayed 3 nights
Exquisite, first class boutique hotel, with wonderful facilities & exceptionally attentive staff. Reception & concierge greeted us the moment we entered the hotel. Helpful personalised debrief on the local area, attractions and restaurants. Concierge very attentive - almost getting us a taxi before we knew we wanted one. Room spotlessly clean, turn down service. The discreet coloured tassels that you use for ‘do not disturb’ are a sign that this hotel is for the discerning visitor. Breakfast buffet had a good choice, fruit was so tasty. Our waiter initially seemed aloof, but by the 3rd morning I looked forward to watching his super efficient speed & quirky service. My favourite place was the 7th floor terrace bar, beautiful, quiet haven to recuperate with a Cava after a tiring day walking around the art galleries. To my shame, I didn’t ask his name, our barman was a true credit to the hotel. On our second evening there, he recognised us & welcomed us like long last friends, stopped to chat about where we’d been. He knew what we’d drank the previous evening, a rare quality. I adored all the staff, such a credit to their profession. I felt very sad to leave. I hope other Relais hotels in Europe are as exceptional, as they are going to be my hotel of choice after this stay.
Exquisite, first class boutique hotel, with wonderful facilities & exceptionally attentive staff. Reception & concierge greeted us the moment we entered the hotel. Helpful personalised debrief on the local area, attractions and restaurants. Concierge very attentive - almost getting us a taxi before we knew we wanted one. Room spotlessly clean, turn down service. The discreet coloured tassels that you use for ‘do not disturb’ are a sign that this hotel is for the discerning visitor. Breakfast buffet had a good choice, fruit was so tasty. Our waiter initially seemed aloof, but by the 3rd morning I looked forward to watching his super efficient speed & quirky service. My favourite place was the 7th floor terrace bar, beautiful, quiet haven to recuperate with a Cava after a tiring day walking around the art galleries. To my shame, I didn’t ask his name, our barman was a true credit to the hotel. On our second evening there, he recognised us & welcomed us like long last friends, stopped to chat about where we’d been. He knew what we’d drank the previous evening, a rare quality. I adored all the staff, such a credit to their profession. I felt very sad to leave. I hope other Relais hotels in Europe are as exceptional, as they are going to be my hotel of choice after this stay.
10
Terry
May 28, 2023
·
Stayed 4 nights
Service and food excellent. Difficult to load and unload luggage on the busy street.
Service and food excellent. Difficult to load and unload luggage on the busy street.
10
Sanjeev
Mar 21, 2025
·
Stayed 3 nights
Great property with wonderful breakfast. Helpful staff. Rooms are immaculate with a very comfortable bed. Separate bath and shower. Decor of the hotel is also plush with beautiful chandeliers. Our only disappointment was dinner in their 2 Michelin star restaurant. Food was not good at all. Waste of money.
Great property with wonderful breakfast. Helpful staff. Rooms are immaculate with a very comfortable bed. Separate bath and shower. Decor of the hotel is also plush with beautiful chandeliers. Our only disappointment was dinner in their 2 Michelin star restaurant. Food was not good at all. Waste of money.
10
Stephanie
Mar 24, 2025
·
Stayed 1 night
Fantastic stay at this amazing property. The staff were extremely friendly, helpful and charming. The hotel room was beautiful and the breakfast & coffee were top notch. The rooftop patio is amazing and has a great vibe. Great location in the Salamanca district. Close enough to the center that I could walk to Parque El Retiro, but at the same time, the perfect distance outside the center to ensure peace and quiet at night. Would definitely stay here again!
Fantastic stay at this amazing property. The staff were extremely friendly, helpful and charming. The hotel room was beautiful and the breakfast & coffee were top notch. The rooftop patio is amazing and has a great vibe. Great location in the Salamanca district. Close enough to the center that I could walk to Parque El Retiro, but at the same time, the perfect distance outside the center to ensure peace and quiet at night. Would definitely stay here again!
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AI-generated summary based on recent guest reviews
Cleanliness
Guests consistently describe the hotel and rooms as very clean and well-kept, with diligent housekeeping. A few note isolated issues such as slow bathroom drainage or finding debris under bedding.
Related guest reviews
8
Morgan
Dec 3, 2025
·
Stayed 3 nights
Nice hotel, very friendly staff. Rooms are however in desperate need of a remodel, wallpaper peeling off wall, broken desk, wood falling off ceiling / visible water damage. A bit surprising for a R&C. They also need to clean under the bed pad, I found broken glass.
Nice hotel, very friendly staff. Rooms are however in desperate need of a remodel, wallpaper peeling off wall, broken desk, wood falling off ceiling / visible water damage. A bit surprising for a R&C. They also need to clean under the bed pad, I found broken glass.
10
Hans
Feb 20, 2024
·
Stayed 1 night
Boutique Hotel with emphasis to detail. Clean, attentative and a great decor.
Boutique Hotel with emphasis to detail. Clean, attentative and a great decor.
10
Harley
Jul 13, 2024
·
Stayed 3 nights
The staff were so helpful and the hotel was spotless so well located and very comfortable
The staff were so helpful and the hotel was spotless so well located and very comfortable
10
marcelo
Oct 11, 2025
·
Stayed 2 nights
This is a boutique hotel in an excellent location of the Barrio Salamanca of Madrid. The hotel is quiet, luxurious and spotless. The moment we arrived we felt at home, personal touch everywhere and with everyone. Breakfast is outstanding. Concierge was able to get us every reservation we requested. We are specially grateful to Alvaro in the front desk and Adria, multi task gentleman who helped on everything.
This is a boutique hotel in an excellent location of the Barrio Salamanca of Madrid. The hotel is quiet, luxurious and spotless. The moment we arrived we felt at home, personal touch everywhere and with everyone. Breakfast is outstanding. Concierge was able to get us every reservation we requested. We are specially grateful to Alvaro in the front desk and Adria, multi task gentleman who helped on everything.
10
Jonathan
Sep 7, 2024
·
Stayed 2 nights
Friendly staff, well located, super clean rooms.
Friendly staff, well located, super clean rooms.
10
Roberto
Sep 1, 2023
·
Stayed 3 nights
The hotel is beautiful and clean The staff are all great and friendly . Make you feel like home. Is in a residential area Salamanca Madrid Still short walk to near by lost of shopping and dining options. If you do not like to walk then bus stop is in the corner Or taxis very affordable.
The hotel is beautiful and clean The staff are all great and friendly . Make you feel like home. Is in a residential area Salamanca Madrid Still short walk to near by lost of shopping and dining options. If you do not like to walk then bus stop is in the corner Or taxis very affordable.
8
Marjan
Oct 9, 2025
·
Stayed 3 nights
Kind staff, but too much and not authentic. As soon as we’d walk in they would scramble to all get up and greet us - really not necessary and seemed forced. Clean, but plumbing issues - water drainage in bathroom sink and shower/tub were inadequate. Bathroom was separated and had door. No fan, with the door closed it gets very hot in there. Temperature control in room was not working well. Air conditioner was blasting throughout the night (facing the bed directly) and if would change the temp by .5 degrees, would shut off and be hot. There was no sensor or automatic function, No turn down service; for the price being charged this should be a must.
Kind staff, but too much and not authentic. As soon as we’d walk in they would scramble to all get up and greet us - really not necessary and seemed forced. Clean, but plumbing issues - water drainage in bathroom sink and shower/tub were inadequate. Bathroom was separated and had door. No fan, with the door closed it gets very hot in there. Temperature control in room was not working well. Air conditioner was blasting throughout the night (facing the bed directly) and if would change the temp by .5 degrees, would shut off and be hot. There was no sensor or automatic function, No turn down service; for the price being charged this should be a must.
8
ugo
Dec 5, 2022
·
Stayed 19,328 nights
Struttura confortevole e pulita. Personale tutto professionale e gentile
Struttura confortevole e pulita. Personale tutto professionale e gentile
10
Jiaxin
Apr 22, 2024
·
Stayed 3 nights
I dont usually write reviews for the hotels that I have stayed. But this one !!! I RECOMMEND it and Loved it through out our stay. We had an early flight and we were exhausted, when we came to the front of the door , immediately greeted by the staff and they weee really nice to let us check in early and upgraded our room. The breakfast buffet was amazing. The house keeping was top notched. Overall , me and my husband were really happy with the service we received and will stay here again next time in Madrid.
I dont usually write reviews for the hotels that I have stayed. But this one !!! I RECOMMEND it and Loved it through out our stay. We had an early flight and we were exhausted, when we came to the front of the door , immediately greeted by the staff and they weee really nice to let us check in early and upgraded our room. The breakfast buffet was amazing. The house keeping was top notched. Overall , me and my husband were really happy with the service we received and will stay here again next time in Madrid.
10
Sanjeev
Mar 21, 2025
·
Stayed 3 nights
Great property with wonderful breakfast. Helpful staff. Rooms are immaculate with a very comfortable bed. Separate bath and shower. Decor of the hotel is also plush with beautiful chandeliers. Our only disappointment was dinner in their 2 Michelin star restaurant. Food was not good at all. Waste of money.
Great property with wonderful breakfast. Helpful staff. Rooms are immaculate with a very comfortable bed. Separate bath and shower. Decor of the hotel is also plush with beautiful chandeliers. Our only disappointment was dinner in their 2 Michelin star restaurant. Food was not good at all. Waste of money.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are elegant and comfortable with quality bedding, but many are on the small side and several note open‑plan bathrooms without doors. Occasional issues include temperature control, plumbing quirks, and dated or worn elements in isolated cases.
Related guest reviews
4
Fergus
Nov 30, 2024
·
Stayed 1 night
The room was tiny and the bathroom is literally in the room Not much to offer at this hotel As a gold member the hotel also didn’t upgrade us or anything
The room was tiny and the bathroom is literally in the room Not much to offer at this hotel As a gold member the hotel also didn’t upgrade us or anything
8
Morgan
Dec 3, 2025
·
Stayed 3 nights
Nice hotel, very friendly staff. Rooms are however in desperate need of a remodel, wallpaper peeling off wall, broken desk, wood falling off ceiling / visible water damage. A bit surprising for a R&C. They also need to clean under the bed pad, I found broken glass.
Nice hotel, very friendly staff. Rooms are however in desperate need of a remodel, wallpaper peeling off wall, broken desk, wood falling off ceiling / visible water damage. A bit surprising for a R&C. They also need to clean under the bed pad, I found broken glass.
10
Cathy
Oct 8, 2025
·
Stayed 3 nights
Lovely hotel in a good location. Rooftop bar was fun. Rooms were small but expected. Breakfast was expensive. Staff was great, as they usually are in a R&C property.
Lovely hotel in a good location. Rooftop bar was fun. Rooms were small but expected. Breakfast was expensive. Staff was great, as they usually are in a R&C property.
10
Allyson
Aug 29, 2025
·
Stayed 2 nights
The hotel is an ideal boutique property. The property feels like an elegant home . Our room, a junior suite was beautifully decorated and well appointed. Also very quiet for an urban hotel. The well trained staff are friendly, attentive and knowledgeable. We had a warm and delightful welcome from Antia. She recommended and booked outstanding dining experiences. Thank you for a wonderful hotel experience. We will stay here again.
The hotel is an ideal boutique property. The property feels like an elegant home . Our room, a junior suite was beautifully decorated and well appointed. Also very quiet for an urban hotel. The well trained staff are friendly, attentive and knowledgeable. We had a warm and delightful welcome from Antia. She recommended and booked outstanding dining experiences. Thank you for a wonderful hotel experience. We will stay here again.
8
Marjan
Oct 9, 2025
·
Stayed 3 nights
Kind staff, but too much and not authentic. As soon as we’d walk in they would scramble to all get up and greet us - really not necessary and seemed forced. Clean, but plumbing issues - water drainage in bathroom sink and shower/tub were inadequate. Bathroom was separated and had door. No fan, with the door closed it gets very hot in there. Temperature control in room was not working well. Air conditioner was blasting throughout the night (facing the bed directly) and if would change the temp by .5 degrees, would shut off and be hot. There was no sensor or automatic function, No turn down service; for the price being charged this should be a must.
Kind staff, but too much and not authentic. As soon as we’d walk in they would scramble to all get up and greet us - really not necessary and seemed forced. Clean, but plumbing issues - water drainage in bathroom sink and shower/tub were inadequate. Bathroom was separated and had door. No fan, with the door closed it gets very hot in there. Temperature control in room was not working well. Air conditioner was blasting throughout the night (facing the bed directly) and if would change the temp by .5 degrees, would shut off and be hot. There was no sensor or automatic function, No turn down service; for the price being charged this should be a must.
10
Kimberly
Dec 14, 2022
·
Stayed 1 night
It’s very quiet, lovely decor, friendly check in. I don’t like bathroom integrated into the room. Shower and toilet are very close together, tiny area. I would have preferred a door on the bathroom area. This is a jr suite but no sofa like in the photo and very small desk- not easy to work at.
It’s very quiet, lovely decor, friendly check in. I don’t like bathroom integrated into the room. Shower and toilet are very close together, tiny area. I would have preferred a door on the bathroom area. This is a jr suite but no sofa like in the photo and very small desk- not easy to work at.
10
Eron
Aug 11, 2024
·
Stayed 2 nights
Hotel was amazing. The staff were extremely accommodating and friendly, and the room was fantastic. The bed was very comfortable and the AC was the best we have ever had in Europe. We will definitely stay there again in the future.
Hotel was amazing. The staff were extremely accommodating and friendly, and the room was fantastic. The bed was very comfortable and the AC was the best we have ever had in Europe. We will definitely stay there again in the future.
10
Sanjeev
Mar 21, 2025
·
Stayed 3 nights
Great property with wonderful breakfast. Helpful staff. Rooms are immaculate with a very comfortable bed. Separate bath and shower. Decor of the hotel is also plush with beautiful chandeliers. Our only disappointment was dinner in their 2 Michelin star restaurant. Food was not good at all. Waste of money.
Great property with wonderful breakfast. Helpful staff. Rooms are immaculate with a very comfortable bed. Separate bath and shower. Decor of the hotel is also plush with beautiful chandeliers. Our only disappointment was dinner in their 2 Michelin star restaurant. Food was not good at all. Waste of money.
8
Isabella
Sep 2, 2025
·
Stayed 3 nights
The rooms are a bit small and the bathroom is uncomfortable - no door to the bathroom or shower.
The rooms are a bit small and the bathroom is uncomfortable - no door to the bathroom or shower.
8
Fatima
May 19, 2025
·
Stayed 3 nights
Hotel location is good, rooms are slightly small and the only thing that was not good about it was that the shower area did not have a door to isolate it from the room. It happened that we were there at the time of the power blackout, the staff did everything thing to insure that our stay is not interrupted although it was a nation wide thing, they were extremely helpful and accommodating.
Hotel location is good, rooms are slightly small and the only thing that was not good about it was that the shower area did not have a door to isolate it from the room. It happened that we were there at the time of the power blackout, the staff did everything thing to insure that our stay is not interrupted although it was a nation wide thing, they were extremely helpful and accommodating.
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as warm, professional and proactive, with helpful concierge support, early check-ins and attentive staff across departments. A minority cited over‑attentiveness, inconsistent follow‑through, or less helpful front-desk interactions.
Related guest reviews
10
Tatiana
Jan 22, 2025
·
Stayed 6 nights
I had the best time staying at the Heritage Madrid hotel. It has a perfect location and very friendly and helpful staff. Can’t wait to be back!
I had the best time staying at the Heritage Madrid hotel. It has a perfect location and very friendly and helpful staff. Can’t wait to be back!
10
Kirti
Sep 11, 2025
·
Stayed 4 nights
The property is beautiful. Room was very comfortable and eveyything was top quality. The staff was very friendly. We landed very early morning and reached the hotel at 7am. They made sure our room was ready that early and provided us with free early check in.
The property is beautiful. Room was very comfortable and eveyything was top quality. The staff was very friendly. We landed very early morning and reached the hotel at 7am. They made sure our room was ready that early and provided us with free early check in.
10
Camilo
Mar 6, 2025
·
Stayed 2 nights
Excellent property. The staff is also amazing.
Excellent property. The staff is also amazing.
10
Edith Silvana
Jun 23, 2025
·
Stayed 4 nights
This was an awesome experience! The staff went above and beyond to make our stay the best. The front desk staff ensured we knew our way around Marid, they made dining reservations for us, they called the rental car company for us, they let us know where to stop on the way to San Sabastian, really anything we asked! The restaurant staff was extremely friendly and helpful and very attentive. Highly recommend staying here.
This was an awesome experience! The staff went above and beyond to make our stay the best. The front desk staff ensured we knew our way around Marid, they made dining reservations for us, they called the rental car company for us, they let us know where to stop on the way to San Sabastian, really anything we asked! The restaurant staff was extremely friendly and helpful and very attentive. Highly recommend staying here.
10
marcelo
Oct 11, 2025
·
Stayed 2 nights
This is a boutique hotel in an excellent location of the Barrio Salamanca of Madrid. The hotel is quiet, luxurious and spotless. The moment we arrived we felt at home, personal touch everywhere and with everyone. Breakfast is outstanding. Concierge was able to get us every reservation we requested. We are specially grateful to Alvaro in the front desk and Adria, multi task gentleman who helped on everything.
This is a boutique hotel in an excellent location of the Barrio Salamanca of Madrid. The hotel is quiet, luxurious and spotless. The moment we arrived we felt at home, personal touch everywhere and with everyone. Breakfast is outstanding. Concierge was able to get us every reservation we requested. We are specially grateful to Alvaro in the front desk and Adria, multi task gentleman who helped on everything.
10
Luisa Fernanda
Jun 14, 2023
·
Stayed 3 nights
The front desk employees were not kind neither helpfull
The front desk employees were not kind neither helpfull
6
Stephanie
Jun 19, 2024
·
Stayed 1 night
Room was beautiful. 5 star but the rest of hotel was a 4 star. Check in was great but after that it went downhill.
Room was beautiful. 5 star but the rest of hotel was a 4 star. Check in was great but after that it went downhill.
10
Nathalie
Mar 10, 2025
·
Stayed 3 nights
The stay was amazing, which is why I will be returning in a few months. Staff is so welcoming and professional. Very attentive to each customers needs.
The stay was amazing, which is why I will be returning in a few months. Staff is so welcoming and professional. Very attentive to each customers needs.
10
Lynn
May 24, 2025
·
Stayed 3 nights
Exquisite, first class boutique hotel, with wonderful facilities & exceptionally attentive staff. Reception & concierge greeted us the moment we entered the hotel. Helpful personalised debrief on the local area, attractions and restaurants. Concierge very attentive - almost getting us a taxi before we knew we wanted one. Room spotlessly clean, turn down service. The discreet coloured tassels that you use for ‘do not disturb’ are a sign that this hotel is for the discerning visitor. Breakfast buffet had a good choice, fruit was so tasty. Our waiter initially seemed aloof, but by the 3rd morning I looked forward to watching his super efficient speed & quirky service. My favourite place was the 7th floor terrace bar, beautiful, quiet haven to recuperate with a Cava after a tiring day walking around the art galleries. To my shame, I didn’t ask his name, our barman was a true credit to the hotel. On our second evening there, he recognised us & welcomed us like long last friends, stopped to chat about where we’d been. He knew what we’d drank the previous evening, a rare quality. I adored all the staff, such a credit to their profession. I felt very sad to leave. I hope other Relais hotels in Europe are as exceptional, as they are going to be my hotel of choice after this stay.
Exquisite, first class boutique hotel, with wonderful facilities & exceptionally attentive staff. Reception & concierge greeted us the moment we entered the hotel. Helpful personalised debrief on the local area, attractions and restaurants. Concierge very attentive - almost getting us a taxi before we knew we wanted one. Room spotlessly clean, turn down service. The discreet coloured tassels that you use for ‘do not disturb’ are a sign that this hotel is for the discerning visitor. Breakfast buffet had a good choice, fruit was so tasty. Our waiter initially seemed aloof, but by the 3rd morning I looked forward to watching his super efficient speed & quirky service. My favourite place was the 7th floor terrace bar, beautiful, quiet haven to recuperate with a Cava after a tiring day walking around the art galleries. To my shame, I didn’t ask his name, our barman was a true credit to the hotel. On our second evening there, he recognised us & welcomed us like long last friends, stopped to chat about where we’d been. He knew what we’d drank the previous evening, a rare quality. I adored all the staff, such a credit to their profession. I felt very sad to leave. I hope other Relais hotels in Europe are as exceptional, as they are going to be my hotel of choice after this stay.
8
Marjan
Oct 9, 2025
·
Stayed 3 nights
Kind staff, but too much and not authentic. As soon as we’d walk in they would scramble to all get up and greet us - really not necessary and seemed forced. Clean, but plumbing issues - water drainage in bathroom sink and shower/tub were inadequate. Bathroom was separated and had door. No fan, with the door closed it gets very hot in there. Temperature control in room was not working well. Air conditioner was blasting throughout the night (facing the bed directly) and if would change the temp by .5 degrees, would shut off and be hot. There was no sensor or automatic function, No turn down service; for the price being charged this should be a must.
Kind staff, but too much and not authentic. As soon as we’d walk in they would scramble to all get up and greet us - really not necessary and seemed forced. Clean, but plumbing issues - water drainage in bathroom sink and shower/tub were inadequate. Bathroom was separated and had door. No fan, with the door closed it gets very hot in there. Temperature control in room was not working well. Air conditioner was blasting throughout the night (facing the bed directly) and if would change the temp by .5 degrees, would shut off and be hot. There was no sensor or automatic function, No turn down service; for the price being charged this should be a must.
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AI-generated summary based on recent guest reviews
Location
In Salamanca, the setting is upscale and quiet, convenient for shopping, dining and Retiro, with easy access by bus or taxi. It is farther from major sights, so walks to the center can be longer.
Related guest reviews
10
Denis
Sep 23, 2025
·
Stayed 4 nights
The hotel is beautifully appointed with high end finishes. The staff is very polite, helpful and professional. The hotel is very well located and is relatively close to nice restaurants and shopping. I highly recommend this hotel. Really enjoyed our stay.
The hotel is beautifully appointed with high end finishes. The staff is very polite, helpful and professional. The hotel is very well located and is relatively close to nice restaurants and shopping. I highly recommend this hotel. Really enjoyed our stay.
10
marcelo
Oct 11, 2025
·
Stayed 2 nights
This is a boutique hotel in an excellent location of the Barrio Salamanca of Madrid. The hotel is quiet, luxurious and spotless. The moment we arrived we felt at home, personal touch everywhere and with everyone. Breakfast is outstanding. Concierge was able to get us every reservation we requested. We are specially grateful to Alvaro in the front desk and Adria, multi task gentleman who helped on everything.
This is a boutique hotel in an excellent location of the Barrio Salamanca of Madrid. The hotel is quiet, luxurious and spotless. The moment we arrived we felt at home, personal touch everywhere and with everyone. Breakfast is outstanding. Concierge was able to get us every reservation we requested. We are specially grateful to Alvaro in the front desk and Adria, multi task gentleman who helped on everything.
10
Cathy
Oct 8, 2025
·
Stayed 3 nights
Lovely hotel in a good location. Rooftop bar was fun. Rooms were small but expected. Breakfast was expensive. Staff was great, as they usually are in a R&C property.
Lovely hotel in a good location. Rooftop bar was fun. Rooms were small but expected. Breakfast was expensive. Staff was great, as they usually are in a R&C property.
10
Dana
Oct 20, 2023
·
Stayed 4 nights
Quintessential European style boutique hotel. A quiet sophisticated neighborhood with lots of shopping and restaurants.
Quintessential European style boutique hotel. A quiet sophisticated neighborhood with lots of shopping and restaurants.
10
Wenzao
Jan 30, 2024
·
This is an excellent hotel in a great location in the Salamanca district. I like this location much better than other hotel I stayed on Gran Via. This location is upscale and quiet. The staff were super friendly and courteous. The room was clean and spacious.
This is an excellent hotel in a great location in the Salamanca district. I like this location much better than other hotel I stayed on Gran Via. This location is upscale and quiet. The staff were super friendly and courteous. The room was clean and spacious.
10
Roberto
Sep 1, 2023
·
Stayed 3 nights
The hotel is beautiful and clean The staff are all great and friendly . Make you feel like home. Is in a residential area Salamanca Madrid Still short walk to near by lost of shopping and dining options. If you do not like to walk then bus stop is in the corner Or taxis very affordable.
The hotel is beautiful and clean The staff are all great and friendly . Make you feel like home. Is in a residential area Salamanca Madrid Still short walk to near by lost of shopping and dining options. If you do not like to walk then bus stop is in the corner Or taxis very affordable.
10
Noah
Jun 2, 2024
·
Stayed 4 nights
Excellent hotel and location.
Excellent hotel and location.
10
Miriam
May 19, 2025
·
Stayed 2 nights
lovely boutique hotel in a quiet neighborhood. Safe for walking at night. Great breakfast included. Excellent service, I felt personally attended to. Beautiful decor, Recommended
lovely boutique hotel in a quiet neighborhood. Safe for walking at night. Great breakfast included. Excellent service, I felt personally attended to. Beautiful decor, Recommended
10
Elizabeth
Oct 9, 2023
·
Stayed 2 nights
We enjoyed our stay at the Heritage Madrid. Super nice accommodations. It is a little bit outside of center city about a 45 minute walk to the Prado. If you are looking for a quiet neighborhood you will love your stay.
We enjoyed our stay at the Heritage Madrid. Super nice accommodations. It is a little bit outside of center city about a 45 minute walk to the Prado. If you are looking for a quiet neighborhood you will love your stay.
10
Stephanie
Mar 24, 2025
·
Stayed 1 night
Fantastic stay at this amazing property. The staff were extremely friendly, helpful and charming. The hotel room was beautiful and the breakfast & coffee were top notch. The rooftop patio is amazing and has a great vibe. Great location in the Salamanca district. Close enough to the center that I could walk to Parque El Retiro, but at the same time, the perfect distance outside the center to ensure peace and quiet at night. Would definitely stay here again!
Fantastic stay at this amazing property. The staff were extremely friendly, helpful and charming. The hotel room was beautiful and the breakfast & coffee were top notch. The rooftop patio is amazing and has a great vibe. Great location in the Salamanca district. Close enough to the center that I could walk to Parque El Retiro, but at the same time, the perfect distance outside the center to ensure peace and quiet at night. Would definitely stay here again!
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AI-generated summary based on recent guest reviews
Dining
Breakfast is often praised for taste and variety, though some find it expensive or only average for the price. The on-site restaurant receives mixed reviews, while the rooftop bar is appreciated for its ambiance.
Related guest reviews
10
OLGA
Oct 13, 2025
·
Stayed 6 nights
el desayuno muy bueno y completo
el desayuno muy bueno y completo
10
Celeste
Jul 17, 2025
·
Stayed 3 nights
We had a wonderful stay! The staff incredible, our room was upgraded and it was a beautiful surprise! We ate in the hotel restaurant and it was fantastic. Our waiters were So accommodating. The staff made our visit exceptional!
We had a wonderful stay! The staff incredible, our room was upgraded and it was a beautiful surprise! We ate in the hotel restaurant and it was fantastic. Our waiters were So accommodating. The staff made our visit exceptional!
10
Alice
Jan 15, 2024
·
Stayed 3 nights
Beautiful hotel in Salamanca. Spacious room with all amenities, attentive and professional staff. Breakfast was only so-so considering the price, but that wouldn’t stop us from staying here again.
Beautiful hotel in Salamanca. Spacious room with all amenities, attentive and professional staff. Breakfast was only so-so considering the price, but that wouldn’t stop us from staying here again.
10
Michael
Apr 1, 2023
·
Stayed 3 nights
Excellent service, friendly staff and outstanding food. Beautiful hotel.
Excellent service, friendly staff and outstanding food. Beautiful hotel.
10
marcelo
Oct 11, 2025
·
Stayed 2 nights
This is a boutique hotel in an excellent location of the Barrio Salamanca of Madrid. The hotel is quiet, luxurious and spotless. The moment we arrived we felt at home, personal touch everywhere and with everyone. Breakfast is outstanding. Concierge was able to get us every reservation we requested. We are specially grateful to Alvaro in the front desk and Adria, multi task gentleman who helped on everything.
This is a boutique hotel in an excellent location of the Barrio Salamanca of Madrid. The hotel is quiet, luxurious and spotless. The moment we arrived we felt at home, personal touch everywhere and with everyone. Breakfast is outstanding. Concierge was able to get us every reservation we requested. We are specially grateful to Alvaro in the front desk and Adria, multi task gentleman who helped on everything.
10
Cathy
Oct 8, 2025
·
Stayed 3 nights
Lovely hotel in a good location. Rooftop bar was fun. Rooms were small but expected. Breakfast was expensive. Staff was great, as they usually are in a R&C property.
Lovely hotel in a good location. Rooftop bar was fun. Rooms were small but expected. Breakfast was expensive. Staff was great, as they usually are in a R&C property.
10
Michael
May 10, 2025
·
Stayed 5 nights
Great staff and awesome breakfast
Great staff and awesome breakfast
10
MARIANA
Jul 4, 2025
·
Stayed 4 nights
Me encantó ! El desayuno está delicioso y el hotel está muy bien ubicado ! El hotel es precioso , las habitaciones son muy lindas y las camas muy cómodas . El personal fue muy amable y servicial desde que llegamos .Incluso me mandaron un pastel por mi cumpleaños !! Nos hicieron sentir en casa !! Lo recomiendo mucho
Me encantó ! El desayuno está delicioso y el hotel está muy bien ubicado ! El hotel es precioso , las habitaciones son muy lindas y las camas muy cómodas . El personal fue muy amable y servicial desde que llegamos .Incluso me mandaron un pastel por mi cumpleaños !! Nos hicieron sentir en casa !! Lo recomiendo mucho
6
Mario
Aug 22, 2025
·
Stayed 3 nights
Food was mediocre, staff is fantastic , hotel is ok
Food was mediocre, staff is fantastic , hotel is ok
10
Sanjeev
Mar 21, 2025
·
Stayed 3 nights
Great property with wonderful breakfast. Helpful staff. Rooms are immaculate with a very comfortable bed. Separate bath and shower. Decor of the hotel is also plush with beautiful chandeliers. Our only disappointment was dinner in their 2 Michelin star restaurant. Food was not good at all. Waste of money.
Great property with wonderful breakfast. Helpful staff. Rooms are immaculate with a very comfortable bed. Separate bath and shower. Decor of the hotel is also plush with beautiful chandeliers. Our only disappointment was dinner in their 2 Michelin star restaurant. Food was not good at all. Waste of money.
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AI-generated summary based on recent guest reviews
10
stephen
2 weeks ago
·
Stayed 1 night
Hotel is charming and lovely in an old school way. Staff is super helpful and professional. Breakfast was excellent. Really nice rooftop bar. Great neighborhood, a bit away from the bustle but plenty of places to eat. A few downsides - No gym, my room was very nice but small. Also need to leave key with front desk when you leave - old school keys.
Hotel is charming and lovely in an old school way. Staff is super helpful and professional. Breakfast was excellent. Really nice rooftop bar. Great neighborhood, a bit away from the bustle but plenty of places to eat. A few downsides - No gym, my room was very nice but small. Also need to leave key with front desk when you leave - old school keys.
10
Ioannis
3 weeks ago
·
Stayed 2 nights
Pretty prestige small hotel with cute rooms. the breakfast menu has many options though they need your patience. the area is very safe probably the safest area in Madrid.
Pretty prestige small hotel with cute rooms. the breakfast menu has many options though they need your patience. the area is very safe probably the safest area in Madrid.
10
Camilla
Sep 22, 2026
·
Stayed 3 nights
Nice and bright room with a nice balcony. Service great. We didnt try the breakfast though.
Nice and bright room with a nice balcony. Service great. We didnt try the breakfast though.
10
Maria
Jul 24, 2026
·
Stayed 2 nights
Wonderful hotel with friendly and welcoming staff in a great location. Old world charm with modern facilities.
Wonderful hotel with friendly and welcoming staff in a great location. Old world charm with modern facilities.
10
Manuel
Jul 9, 2026
·
Stayed 4 nights
Excelllent hotel. We arrived early from america and they find us a room very early in the morning. The room very nice and the beds super confortable
Excelllent hotel. We arrived early from america and they find us a room very early in the morning. The room very nice and the beds super confortable
FAQs about Relais & Châteaux Heritage Hotel
Is parking available at the property?
Yes, parking is available at the hotel. Valet parking is offered, and it is advisable to check for any associated fees.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available daily from 7:30 AM to 11:30 AM for a fee of approximately EUR 38 per person.
What are the standard check-in and check-out times?
Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.
Are airport shuttle services available?
Yes, airport shuttle services are available for a fee of EUR 170 per vehicle for a roundtrip, accommodating a maximum of 3 passengers. Guests must contact the property with arrival details to arrange the transfer.
What accessibility features are available for guests with disabilities?
The hotel offers step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additional features may include accessible bathrooms, though specific details should be confirmed directly with the hotel.
How is the property located in relation to key landmarks?
The hotel is situated in the Salamanca district of Madrid, within a 5-minute drive of Lazaro Galdiano Museum and Bernabéu Stadium. It is approximately 1.8 km from Thyssen-Bornemisza National Museum and 2.1 km from El Retiro Park. Public transport options are available nearby.
What are the policies for guests staying with children?
Children are allowed at the property. Guests should inquire about the minimum age for children to stay for free.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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December 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-05: 631.0834676147462USD
- 2026-11-06: 576.7959658183594USD
- 2026-11-07: 867.7470391274414USD
- 2026-11-08: 484.9554919929199USD
- 2026-11-09: 274.098462USD
- 2026-11-10: 330.32923395043946USD
- 2026-11-11: 312.9326273012695USD
- 2026-11-12: 352.0779742053223USD
- 2026-11-13: 454.6848188320313USD
- 2026-11-14: 459.0272119921875USD
- 2026-11-15: 304.3600099013672USD
- 2026-11-16: 381.0921298894043USD
- 2026-11-17: 449.1980429384766USD
- 2026-11-18: 430.3806641411133USD
- 2026-11-19: 367.22176959375USD
- 2026-11-20: 470.7675931721191USD
- 2026-11-21: 497.46970885107424USD
- 2026-11-22: 329.4056346496582USD
- 2026-11-23: 380.0346250949707USD
- 2026-11-24: 469.2349596965332USD
- 2026-11-25: 464.6619059501953USD
- 2026-11-26: 385.8751671357422USD
- 2026-11-27: 360.30499376147463USD
- 2026-11-28: 420.53816605664065USD
- 2026-11-29: 336.128182579834USD
- 2026-11-30: 324.47068062963865USD
- 2026-12-01: 329.4056346496582USD
- 2026-12-02: 329.4056346496582USD
- 2026-12-03: 329.4056346496582USD
- 2026-12-04: 416.50076846191405USD
- 2026-12-05: NO DATA
- 2026-12-06: 441.00017636499024USD
- 2026-12-07: 274.098462USD
- 2026-12-08: 270.9851080070801USD
- 2026-12-09: 274.098462USD
- 2026-12-10: 274.098462USD
- 2026-12-11: 309.23792250512696USD
- 2026-12-12: 309.23792250512696USD
- 2026-12-13: 273.98935192126464USD
- 2026-12-14: 329.4056346496582USD
- 2026-12-15: 329.4056346496582USD
- 2026-12-16: 327.014304USD
- 2026-12-17: 328.134216USD
- 2026-12-18: 364.36296591137693USD
- 2026-12-19: 364.36296591137693USD
- 2026-12-20: 350.91783587402347USD
- 2026-12-21: 294.44830338793946USD
- 2026-12-22: 294.44830338793946USD
- 2026-12-23: 350.91783587402347USD
- 2026-12-24: 350.91783587402347USD
- 2026-12-25: 347.4191020070801USD
- 2026-12-26: 347.4191020070801USD
- 2026-12-27: 435.307484034668USD
- 2026-12-28: 441.00017636499024USD
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: 486.38897798583986USD
- 2027-01-02: 486.38897798583986USD
- 2027-01-03: 284.8832200283203USD
- 2027-01-04: 372.50512397167967USD
- 2027-01-05: 372.50512397167967USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- This property accepts credit cards and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Fee for buffet breakfast: approximately EUR 38 per person
- Airport shuttle fee: EUR 170 per vehicle (roundtrip, maximum occupancy 3)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Business Center
Room Service
Valet Parking
Services
Business Center
Tour Desk
Dry Cleaning
Babysitting / Child Services
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
Bicycle Rental
Luggage Storage
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
General
Room Service
Restaurant
Non-Smoking Rooms
Massage
Solarium
Packed Lunches
Breakfast in the Room
Family Room
Parking
Parking
Airport shuttle
Valet Parking
Activities
Outdoor Furniture
Terrace
Internet
Free Wi-Fi