Is parking available at the property?

Nearby parking is available for EUR 39 per day, located 328 feet away and open 24 hours.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee of approximately EUR 20 for adults and children.

Are pets allowed at the property?

Pets are not allowed; however, service animals are permitted.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

Is there an airport shuttle service available?

An airport shuttle service is available for a fee of EUR 50 per vehicle (one-way, maximum occupancy 3). Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility should be confirmed with the property directly.

What is the location of the property in relation to key landmarks?

The property is centrally located in Madrid, just steps from Gran Via and within a 10-minute walk of Plaza Mayor. It is approximately 1.2 miles from the National Prado Museum and 1.3 miles from the Royal Palace of Madrid.

What are the policies for guests staying with children?

Children are welcome at the property. There is no charge for children under the age of 18, provided they are accompanied by an adult.

What are the policies regarding extra beds and cribs?

Cribs are available on request at no additional charge. Rollaway or extra beds are not available.

Smartrental Collection Gran Vía Centric in Madrid

Average nightly price at Smartrental Collection Gran Vía Centric by month, last 12 months (USD)
Month	Average price
January	$223
February	$219
March	$255
April	$303
May	$312
June	$250
July	$207
August	$171
September	$302
October	$352
November	$243
December	$232

What guests think

At Smartrental Collection Gran Vía Centric, travelers praise the unbeatable central location, apartment-style rooms with kitchens and laundry, friendly staff, and a rooftop bar with sweeping views, while noting recurring downsides like city noise and a very small reception.

Many found the apartments spacious, generally clean, and well equipped. Several reviews mention hallway odors, inconsistent Wi‑Fi, and occasional maintenance problems in rooms and bathrooms. Elevator waits are common, especially when the rooftop is busy. Expect a convenient, lively base rather than a quiet, full-service hotel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The rooftop bar/terrace is a highlight with panoramic city views, but it can be crowded and contributes to long elevator waits; the reception area is very small. Some guests also reported construction noise and periods when an elevator was out of service.

Related guest reviews

8

Juan Carlos

Sep 21, 2025

·

Stayed 6 nights

Las habitaciones cumple , pero el lobby deja mucho que desear.

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8

Kevin

Oct 6, 2023

·

Stayed 1 night

Hotel was in an excellent location in the heart of town. During the weekend I was there, there were revellers right outside the hotel. Despite that, my room was very quiet as it faces away from the main street. My only gripe is the situation with the lifts. The hotel has 2 lifts which are also shared by guests to the restaurant on the roof. During peak hours, the lifts could get busy, making it more troublesome to get into and out of the hotel.

10

joanna

May 26, 2024

·

Stayed 2 nights

Súper bien ubicado con un rooftop muy padre para tomarte unas bebidas

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10

Sol

Oct 15, 2025

·

Stayed 2 nights

Nos encanta esta linea de hotel. Nos hemos quedado varias veces en este y en otros que tienen en el area. Limpio, conveniente, tiene todo lo que dice tener el apto. Es céntrico, tienes desayuno, un rooftop. Muy cordial el personal. Wifi funciona muy bien. Esta vez solo tenia un elevador funcionando pero no fue de problema, algo de paciencia nada mas.

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8

DIANA

May 25, 2025

·

Stayed 1 night

Está divina, nos atendieron de maravilla, sólo que un elevador no funcionaba y está demasiado solicitado. El área de recepción es muy chica, pareciera que está en remodelación. La habitación hermosa, el agua de la regadera se sale por todos lados.

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8

Tracy

Jun 26, 2025

·

Stayed 2 nights

great location and helpful staff - suite was clean and soundproof, with a well-designed kitchen and easy to use washing machine (rare for Europe!). only downsides: the wait for elevators due to the popularity of the rooftop bar and the design of the shower - impossible to keep the floor from getting wet!

8

Geovani

Jul 13, 2024

·

Stayed 3 nights

Very convenient location nice roof top

8

Lucia

Sep 25, 2025

·

Stayed 3 nights

Great location and nice staff. Property needs to be upgraded- at times the elevators were not working.

4

Aileen

Sep 25, 2025

·

Stayed 2 nights

La propiedad en algunas partes está bajo construcción. Él ruido empieza a las 7 am y termina a las 9 pm

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10

Esperanza

Dec 3, 2022

·

Stayed 19,328 nights

La propiedad está muy bien ubicada y las instalaciones muy cómodas, la recepción. Es muy pequeña y el elevador el tiempo que estuve siempre ocupado

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Cleanliness

Rooms and apartments are generally clean, with several guests calling them immaculate. However, multiple reviews report unpleasant sewage-like odors in hallways and occasional issues such as mold, stains, or bathroom leaks.

Related guest reviews

10

Amanda

Jan 10, 2026

·

Stayed 4 nights

Lovely hotel in a fabulous location and for an excellent value! We stayed in a renovated room on the first floor - immaculately clean and very comfortable.

2

Jennifer

Nov 7, 2025

·

Stayed 5 nights

Room had unpleasant rancid odor, mold on shower walls, excessive water leaked out of shower stall onto bathroom floor whenever shower was used, stains on couch, stains on bed frame.

8

Gladys

Nov 3, 2025

·

Stayed 4 nights

Rooms were clean, spent 4 nights there and no cleaning services were provided despite following instructions of placing sign on door. Room wasn’t facing the street as in the picture, no natural light. The restaurant was great and the staff were amazing, Gabi and Juan are the best!!!

6

Maria

Dec 25, 2024

·

Stayed 3 nights

The location in Gran Via was good. Very central. The place was late for check in. The floors were dirty with hair and stains. There was a horrible sewage smell permanently in the hallways. The sofa was uncomfortable. Also on Christmas morning a very loud alarm rang at 9 am.

6

Irvin

Oct 30, 2025

·

Stayed 7 nights

The property is listed as 4 stars, but it feels quite deteriorated and no longer matches that category. The online photos appear outdated and do not reflect the current condition of the hotel. There was a constant sewer-like smell in the hallways and common areas — not inside the rooms, but present throughout the building despite efforts to mask it with scents. My room also had a leak in the bathroom ceiling. I think Hotels.com should consider reviewing or verifying the star ratings displayed on the site. Some hotels clearly haven’t been requalified or inspected in years, and this affects trust in the platform. Guests rely on those ratings to make informed choices, so keeping them accurate and up to date would make a real difference.

8

Jose

Jul 16, 2024

·

Stayed 5 nights

Location Location location the only down side was the weird smell throughout the property

6

Angela

Mar 22, 2025

·

Stayed 5 nights

We loved the location of this property and we felt the staff were friendly and helpful. However we found the suite to be a bit run down. The suite did not have a warm and comfortable feel to it. There was a consistent sewage smell in the hallways.

6

Kristian

Feb 17, 2024

·

Stayed 4 nights

Lejligheden var dårligt møbleret og man fik nærmest klaustrofobi af at opholde sig i den. Der lugtede flere steder af kloak på hotellet, og i elevatorerne havde man så opsat en duft boks der sprayede syntetisk jordbær duft ud for at skjule kloak lugten, virkelig dårlig kombination. Super god beliggenhed

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8

Inderjit

Sep 24, 2023

·

Stayed 9 nights

Smartrental collection is a apart hotel right in the middle of madrid city center. It is walkable distance to many main attractions of the madrid city. There is hope on hope off bus stand near by but if you like walking you don't need it. We stayed nine night and the apartment is modern and with fully equipped kitchen so can do your own cooking. There is carefour grocer store near by where you can buy most of your grocery need. The staff at this hotel is very nice and helpful and always willing to sort out what ever you issues. Andres at the reception help me to change my apartment cause i wanted room with city view. The reason I gave this hotel four star is that there is strang smell like sewage leak in left hand corridor of the building. This issue I read from the previous reviews also.And also the TV not working and there is no engish channel there was engish news channel but doesn't work most of time my stay. Yet I still strongly recommend this hotel due to its proximity and bussy day and night life. Will come back if I ever get chance to come to madrid

10

Birgit

Oct 22, 2023

·

Stayed 3 nights

We had an exellent stay. The staff is very friendly and helpful. The appartment is great and in the city centre. It is actually quiet inside although it is very busy in the street and square in front of the hotel.

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Rooms

Apartment-style rooms are spacious and well equipped, many with kitchens, washer/dryers, terraces, and impressive views. Downsides noted include street or rooftop noise, inconsistent Wi‑Fi, worn elements or sofa beds, and issues like leaky showers or limited AC control.

Related guest reviews

8

Krista

Jun 22, 2025

·

Stayed 4 nights

This is a great location in the heart of Madrid, but the accommodations were a little worn and lacking. In our unit, we were missing a closet door, several lights were flickering, wi-fi was very inconsistent, and the mattresses weren't great. On the positive side, the rooftop restaurant and bar offered incredible views and decent food (we had the breakfast daily) and it was nice to have extra space for our family of four (vs. hotel room). Also, the staff was great and very friendly. Overall, it worked out well.

8

Lorraine Mary

Aug 27, 2024

·

Stayed 5 nights

Excellent studio terrace room. View from the room right across the city. We were on the 9th floor. Yes there is city noise but we enjoyed watching and listening to the buzz of the city. When the door were closed the noise was gone and we were able to sleep peacefully. I would definitely recommend this hotel and specifically the terrace room. We booked half board and I would not recommend that you do this. The staff seemed unsure if the half board dinner option. There was no menu to view. They read out he options which was sometimes difficult due to the language barrier. Only 3 options for starts, mains and dessert. We were there for 5 nights meaning we'd need to eat the same food at least twice. I didn't enjoy the main courses therefore we were forced to eat out one night to get a break from the food. We would definitely come back to the hotel booking the room only option as there are so many eating places around the hotel.

10

Ma nancy

Jul 9, 2025

·

Stayed 1 night

La cama portatil o sofa cama pesimo !!!

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8

Marius

Sep 28, 2025

·

Stayed 3 nights

clean room but air conditioner don’t working well

8

Teodoro

Jan 5, 2026

·

Stayed 2 nights

La ubicación es excelente, en plena Gran Vía, perfecta para moverte a pie por el centro y disfrutar de Madrid sin depender del coche. En ese sentido, es difícil pedir más. El apartamento es amplio, moderno y cómodo, bien equipado y con una sensación general de orden y limpieza muy correcta. Ideal tanto para una escapada corta como para varios días. La azotea con piscina suma puntos y es un gran plus, sobre todo en temporada de buen tiempo. El servicio es profesional y amable, correcto en todo momento, sin fallos reseñables. ¿Por qué no le doy 5 estrellas? Porque, aunque todo funciona y se está muy bien, no transmite una experiencia diferencial o especialmente memorable. Es un alojamiento muy sólido, práctico y bien ejecutado, pero más orientado a comodidad y ubicación que a lujo o emoción. Conclusión Un sitio al que volvería sin dudar, muy recomendable para quien quiera estar en el centro, dormir bien y tenerlo todo a mano. No deslumbra, pero cumple con nota.

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8

Tracy

Jun 26, 2025

·

Stayed 2 nights

great location and helpful staff - suite was clean and soundproof, with a well-designed kitchen and easy to use washing machine (rare for Europe!). only downsides: the wait for elevators due to the popularity of the rooftop bar and the design of the shower - impossible to keep the floor from getting wet!

10

Anup

Jun 27, 2025

·

Stayed 6 nights

Very well located. Full fledged room with washing machine and kitchen. Daily room service. Very helpful staff. Two minor issues, noise level is high, and elevtors are always in demand.

10

Darlene

Oct 19, 2024

·

Stayed 1 night

Friendly and helpful staff! A great location a short walk to Plaza Mayor and Puenta del Sol - surrounded by shopping and restaurants. Our room was spacious with lots of windows looking out over Gran Via that open for fresh air plus two French doors to a nice private terrace. Comfortable bed and very clean. Great shower and nice modern kitchenette.

8

EMIRI

Nov 21, 2025

·

Stayed 3 nights

Great location to get around anywhere I. City, the room was spacious and good range of choices for breakfast. Only down point was that the wifi was very weak, couldn’t use it most of the time. Also the tv mirroring didnt work either.

6

James

Jul 7, 2025

·

Stayed 5 nights

Great location, comfortable room. WiFi was patchy and the walls blocked very little noise from the busy street below.

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Service

Service is frequently praised as warm, helpful, and professional, with staff assisting before and during stays. A minority report slow responses, delayed check‑ins, or unresolved maintenance requests.

Related guest reviews

10

Philip

Jun 14, 2025

·

Stayed 7 nights

The check- in process was easy. Staff was very helpful and friendly. I booked 3 studios with terraces and the family loved them especially, when they overlook the busy plaza. Area was central and didn't require the use of a car. Cabs, buses and the metro train system was right within walking distance.

10

Esteban

Aug 4, 2024

·

Stayed 1 night

I gotta say that the communication with this hotel is outstanding. My wife and children stayed at this hotel and the staff was great providing instructions and went above an beyond to make sure everything went smooth. One of the great things about this hotel is that the metro station is right there in front of the hotel. On top of everything you can tell any taxi at the airport to take you to this hotel and their fee is extraordinary. Great hotel, convenient location, awesome staff and great Expedia perks for Silver and Gold members.

10

Thais

Feb 7, 2026

·

Stayed 3 nights

Staff maravilhoso, todos muito educados, simpáticos e alegres. Localização do hotel é perfeita e o quarto super confortável, enorme, limpo, cheiroso! Recomendo com certeza e voltarei a me hospedar com minha família.

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10

Panama

Nov 16, 2023

·

Stayed 3 nights

Lo recomiendo por ubicacion, limpieza, tamaño de apartamento, bien equipado. Desayuno tiene un poco de todo y es bueno. Extraordinaria atención de Andres.

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6

Rolando

Jan 29, 2025

·

Stayed 6 nights

Glass windows are of poor quality, all noice from the main street can be heard from the room. Check in is set at 3.00pm, I arrived at 10.00 am, I did not get the room until 3.00pm sharp, not a minute before. If check out is at 11.00 am I dont understand how I took fours hours sharp to clean a room. You can tell they did not care to prioritize the room cleaning when having the guest waiting. Not nice. I own a hotel myself and know how this works. Curstomer service very poor.

10

Laura

Sep 10, 2024

·

Stayed 1 night

Amazing amazing staff, makes the world of difference!

2

Eric

Oct 21, 2024

·

Stayed 4 nights

Broken safe box. Requested to fix but never respond. We have to carry our passport and valuable belongings during four days on the streets in Madrid. We feel stress and unpleasant when walking on the streets as concerned pickpockets.

10

David

Jun 2, 2023

·

Stayed 1 night

We decided to cancel original plans and stay a second occasion in the hotel in our 22 day trip around Spain. During our first stay all went flawless, during our second time and last day in Spain we arrived at 2:25 PM local time check in time was 3 PM, the long story short is that we didn’t receive our room until 4:25 PM after I got furious for the hotel not being open about not having out or any room ready for my family of four, we travelled for 7 hours… Hotel Manager came down to the lobby and apologized and thats how we got our room, we were sent a bottle pf Wine as an apology for the cause of inconvenience. Hotel facilities and rooms are great but be aware this, as it could eventually happen and could not get your room at 3 PM Checking Time if that’s the expectation after probably flying overnight to this Venue.

10

Denisse

May 28, 2025

·

Stayed 3 nights

Fue una estancia fantástica, la atención por parte del personal del hotel fue inigualable. Me ayudaron en el tema de mi equipaje y me ayudaron con la reservación de unos días extras que solicité.

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10

Jonathan

Nov 24, 2025

·

Stayed 1 night

The staff were supper friendly and helpful. The room and accommodations were perfect for what we needed during our trip. The location was very central and directly on Gran Via. It made it easy to navigate to see the sites during our visit.

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Location

Right on Gran Vía by Callao, the hotel is steps from metro, shops, dining, and major sights, making it easy to explore on foot. Several guests caution about lively street noise at night.

Related guest reviews

10

Sarah

May 17, 2023

·

Stayed 3 nights

The hotel is located in a convenient location, close to many attractions and public transportation. It is located in a neighborhood to what I would compare to Times Square in New York City. Very lively! While the hotel does do a good job of keeping street noice to a minimum if you are a light sleeper there is some street noice late into the night. Despite the noice, the staff is very courteous and helpful , the apartment is clean and location is central so if you are visiting Madrid for the first time this hotel should be on your list. We very much enjoyed our stay and look forward to our next visit to Madrid,

10

Dalbir

Sep 2, 2025

·

Stayed 2 nights

Good location

10

Charles

Nov 22, 2025

·

Stayed 4 nights

Central location! You can’t miss with the location. Accessible. Outside my room was the Main Street and an unforgettable view! Amazing stay for my first time in Spain. I will return! Staff was kind and helpful. Room was spacious and enjoyed my stay

8

Harry

Jul 24, 2025

·

Stayed 4 nights

Location is great, close to most attractions within walkable distance.

8

Genesis

Nov 24, 2025

·

Stayed 2 nights

The location was amazing; you're literally in the middle of Gran Via. The rooms were very spacious and clean. The only issue we had was with the elevators; one of the two elevators was constantly broken, so we had to take the stairs multiple times due to the long wait. Besides that issue, this location is perfect.

8

Kelvin

Dec 10, 2025

·

Stayed 3 nights

Good location

10

Li-Jiuan

Nov 7, 2023

·

Stayed 7 nights

Excellent location! However, it’s noisy at night. The sirens and noises from the crowds on street kept waking us up.

8

Brenda

Oct 9, 2024

·

Stayed 3 nights

We stayed at the property early October for three nights. It was close to shopping and restaurants given that it was on Gran Vía. Not too far from Plaza Mayor and other important landmarks. Our suite was nice, beds were comfortable but had some typical wear and tear. There was a small leak from the kitchen sink but was not a big deal since we did not use the kitchen. We informed front desk and they assured us they would let administration know. Taxis were easy to get from outside the building. Overall, it was a good experience.

10

Diana

Jul 14, 2025

·

Stayed 5 nights

Great location

6

James

Jul 7, 2025

·

Stayed 5 nights

Great location, comfortable room. WiFi was patchy and the walls blocked very little noise from the busy street below.

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Dining

Breakfast is widely liked for its quality and the rooftop setting with city views. Some note the space can be crowded or slow, half‑board options limited, and extra charges for certain hot items.

Related guest reviews

10

SANDY

May 19, 2025

·

Stayed 4 nights

We had a wonderful time in this place. The staff were very friendly and they made you feel comfortable. We stayed in their family suite which is equipped with all the things you need in a kitchen. Plus, it has a laundry machine washer/ dryer under the kitchen countertop. It’s a huge place. They offered free breakfast which is the best part staying in this hotel. Not only they served an exceptional breakfast buffet but they have one the best views of the city while your eating. It’s picturesque. The food, coffee and breakfast juices are the best. It’s the most memorable part of our trip! I highly recommend. You will not be disappointed.

10

Nageswara Rao

May 7, 2025

·

Stayed 1 night

Fantastic location. Great restaurant in the hotel and good food!!

8

Mohamed

Jan 19, 2026

·

Stayed 7 nights

Le petit déjeuner est très bien ,bien variés,le personnel a l’écoute . Je conseille vivement cette hôtel .

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8

roselyne

Jan 3, 2026

·

Stayed 3 nights

Chambre spacieuse dommage que le canapé lit grince énormément. Salle du petit déjeuner trop petite pour le nombre de chambres difficile de trouver une place mais par contre la vue y est fantastique. Très bonne situation

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10

CHINSONG

Dec 17, 2024

·

Stayed 4 nights

I think this is a very convenient location for those visiting Madrid for the first time. Although there is no lobby, the 24/7 reception on the ground floor makes it very convenient. Breakfast was a great choice.

10

Patrick Shane

Feb 16, 2023

·

Stayed 8 nights

Central location, great breakfast, friendly staff. Very clean and updated rooms

10

Márcio

Feb 26, 2026

·

Stayed 2 nights

Hotel bem localizado com ótimas comodidades e café da manhã.

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6

Maria Sol

Jun 15, 2024

·

Stayed 5 nights

The Hotel is ok room is great but We were staying at the nine floor they have a rooftop in the 10 th floor with di all the nights from 18/19hs until 12:30 1 am all the days the noise is terrible , they hade two bachelorette party’s the screaming and the shouting was so loud you could hear it from the lobby. We ask for change of room they didn’t have anything . It really ruined the experience we didn’t get a nice night sleep until 2 am. Other thing to consider is the breakfast it say is included but is only the cold breakfast included if you want eggs or something else hot you have to pay for it!

10

Juliana

Jul 22, 2025

·

Stayed 4 nights

A comunicação com o hotel foi super fácil e rápida, a localização é ótima, comodidades do quarto excelente máquina de lavar, todos os utensilhos, muito bom mesmo. Café da manhã delicioso e a vista impar.

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8

Matilde

Mar 9, 2025

·

Stayed 3 nights

Ottimo hotel in pieno centro. Unica pecca avendo fatto mezza pensione è stato il menù della cena che ogni sera era sempre uguale e c’era poca scelta, riducendoli a mangiare sempre le stesse cose.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7 $350	8 $263	9 $374	10 $744
11 $429	12 $181	13 $245	14 $294	15 $435	16	17
18 $287	19 $275	20 $311	21 $483	22 $908	23	24
25 $865	26 $950	27 $281	28 $259	29 $309	30	31

Su	Mo	Tu	We	Th	Fr	Sa
1 $220	2 $181	3 $204	4 $232	5 $167	6	7
8 $280	9 $225	10 $172	11 $168	12 $168	13	14
15 $176	16 $155	17 $159	18 $240	19 $260	20	21
22 $185	23 $207	24 $204	25 $206	26 $200	27	28
29 $176	30 $160

Smartrental Collection Gran Vía Centric

Prices for Smartrental Collection Gran Vía Centric

Monthly average prices

About this property

Location

Room options

Standard Studio (2 People)

Apartment, 2 Bedrooms (4 People)

Studio (2 People)

Studio, Terrace (2 Person)

Apartment, 1 Bedroom (2 People)

Apartment, 2 Bedrooms, Terrace (4 People)

Guest reviews of Smartrental Collection Gran Vía Centric

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Smartrental Collection Gran Vía Centric

Prices for upcoming dates