Resort Condo in Mactan Cebu

We reached out to the host several hours prior to check in with no response. The phone number provided was not in service. Upon arrival to the property they didn't have our reservation. While talking with hotels.com to get our money back someone walked up and said the host will come talk to you. They never did but we did eventually get our room. The bathroom was moldy, the clothes washer was broken and not usable, the gym was not available to us because it's for owners only. The air con literally filled buckets of water a day onto the floor. The place has been neglected for a while.

Great Service and friendly people!

The staff were helpful. The ocean view was great. Water heater was working. High level of wifi connection. Highly recommendable.

Communication problems with internet in unit

We were picked up at the airport by a driver the property manager provided and we were delivered to a sister property that was not where we had made our reservations with! The room was dirty, no wash cloths and two towels! The host, who was seldom there made no effort to bring us wash cloths or additional towels! When I inquired about being delivered to the wrong location I received no explanation? These people are scammers at the least!!’ The have an adjoining parking garage but we were not allowed to use it! We had to park in a muddy parking lot and pay every time we came and went (daily) an eighteen story building was under construction 40 feet from our bedroom window! You can imagine the noise and lack of privacy. We had to keep the curtains closed our entire stay! If I lived in that country I would file a formal complaint! As it is, they will never see any business from us again!!!