I had stayed at this hotel a few times before. This was graduation weekend at the university, Normal check-in is at 3:00pm. We arrived at 1:45-50. There were other people trying to check in. We were all turned away. I heard the guy at the counter speaking to the people before me and he was a bit snotty. He also mentioned being short of staff to get all the rooms ready for early check in. I’m sorry, that is a YOU problem. We had been in the car for 5 hours, had to attend a reception and awards ceremony at 3pm. I needed to finish getting ready so I couldn’t possibly arrive at exactly 3 (distance, traffic, stops along the way). I had other family members staying at another hotel who arrived at the same time. They were able to check in at their hotel!! I understand hotels have times and need to clean, but, again, graduation weekend in a city that’s not exactly a tourist attraction…this should not have happened. Hotels know the amount of people arriving and should be ready to accommodate a damn hour before normal time! I was extremely annoyed, had to leave, get ready elsewhere and check in in the evening after the ceremony. ALSO WTH with the toilet? Was it built for people 4’ tall?? Sooo low I literally slammed on it when I went to sit down and I’m only 5’6”!! Although the overall appearance is good for a low budget hotel, but they need some updates. The wall under the window had a crack that went straight down exposing the cracked concrete-probably asbestos too!
I had stayed at this hotel a few times before. This was graduation weekend at the university, Normal check-in is at 3:00pm. We arrived at 1:45-50. There were other people trying to check in. We were all turned away. I heard the guy at the counter speaking to the people before me and he was a bit snotty. He also mentioned being short of staff to get all the rooms ready for early check in. I’m sorry, that is a YOU problem. We had been in the car for 5 hours, had to attend a reception and awards ceremony at 3pm. I needed to finish getting ready so I couldn’t possibly arrive at exactly 3 (distance, traffic, stops along the way). I had other family members staying at another hotel who arrived at the same time. They were able to check in at their hotel!! I understand hotels have times and need to clean, but, again, graduation weekend in a city that’s not exactly a tourist attraction…this should not have happened. Hotels know the amount of people arriving and should be ready to accommodate a damn hour before normal time! I was extremely annoyed, had to leave, get ready elsewhere and check in in the evening after the ceremony. ALSO WTH with the toilet? Was it built for people 4’ tall?? Sooo low I literally slammed on it when I went to sit down and I’m only 5’6”!! Although the overall appearance is good for a low budget hotel, but they need some updates. The wall under the window had a crack that went straight down exposing the cracked concrete-probably asbestos too!