Candeo Hotels Osaka Shinsaibashi

The staff are extremely helpful and quick to respond. Laundry at the hotel was convenient but small with long wait times. The hotel is very close to all shopping, luxury or not it’s all close.

예약할때 주차장이 없는걸 안내했다면 이용하지 않았을 호텔로 주차장이 없어 너무 고생했고 호텔안내받아 길건너편에 주차료 2,000엔으로 주차함.

整體來講都很好，只是晚上sky spa人比較多，沖涼換衫吹頭位置不夠！

This hotel is in a prime location right in the heart of Shinsaibashu within walking distance to the flick sign, Shinsaibashisuji and many other attractions. The rooms were good although the king room was smaller than the twin room my kids got. They also have a sky spa up on the roof which is like a posh Japanese’s bathhouse. Really recommend this hotel.

Great location. All attractions are walkable and close to the station. As a family of 4 the room had 3 single beds and the 4th bed wasn't made up (sofa bed) which was annoying to arrive at 9pm and have to make up a bed after carrying luggage around on trains etc. No washing machine in the room but 5 communal ones on the top floor. These had to paid for with coins. Always managed to get one until the last day when one was out of service and one family were using 3 and the last one was being used by someone else.

Great property in an amazing location! The onsen was wonderful after a long day of exploration and eating. Its not as robust with amenities as some of the others, but its very clean and has all the essentials nonetheless. The hotel is very close to transportation, food, and all the shopping - all within walking distance!! And yet somehow its also in a quiet location so you can get a good nights rest. Highly recommend!

This is a great hotel to explore Osaka and especially around Shinsaibashi and Dotonburi areas. The hotel is very elegant and clean. Staff were pleasant, helpful and assisted us with shipping our luggage to the next destination. The room was a good size, clean, and had a great view. The only con was lighting is low in the sink area and elevators were slow because there were only 2 of them.

The hotel is very close to the Shinsaibashi area but no parking available nearby the property but the good thing is they offer better rate for alternative parking. Staff are very welcoming but not exceptional. But, the room is big

15th story onsen was very peaceful

エレベーターがもう一機あると良い

No cleaning of the rooms whatsoever (even if you request it) Expect to have your bath, even the toilet and sink not cleaned, the same with coffee mugs or glasses. Windows aren’t soundproof so expect to hear the very loud and annoying un silenced exhaust of the machines of the motorcycle gangs that gather in front of the hotel EVERY NIGHT to reev up their bikes (to their amusement but to the chagrin of guests). We were awoken by one of those mentally challenged idiots by 4:25 am the morning I’m writing this review. Also (as if all of the previous accounts were not enough) most of the hours of the morning of our first day in the hotel the hotel (15 stories high) worked with just one elevator. There is not relation of cost to benefit in this hotel. Too expensive for what it delivers

Me encantó lo moderno y bien ubicado, la limpieza es deficiente, mucho polvo sobre el televisor y otras zonas, al parecer la limpieza que hacen es solo cambio de sábanas. El desayuno fue delicioso y variado, el personal muy amable y cordial. En pleno centro de todo Osaka

Hotel was amazing. Very clean,friendly staff,great location. Would definitely stay here again.

Clean room, knowledgable and helpful staff - happy to help me book an early cab for my departure day which I was very appreciative for.

The rooms felt dirty. I didn’t like how we had to bring our towels from our room to the onsen. The breakfast was mid. We ending up leaving a day early to go back to Tokyo because we weren’t enjoying our stay.

Clean and good facilities!

Room was spotless and the the customer service was excellent

第三次入住難波光芒飯店，每次都住4晚，因為地點真的很方便，但是一次不如一次，打掃房間都是換浴巾倒垃圾而已，床單被沒換也無所謂，總是要拉平整好吧！外籍工作人員的教育訓練有待加強，碰到客人也不會打招呼，真是有點訝異，畢竟這不是一間平價的飯店

Location and room size are excellent. The number of clothes hangers are sufficient too. Only thing is that maybe they should use day light in the bathroom as I felt that it was too dim. We stayed for 8 nights but the room service didn’t vacuum the floor at all! I think they should at least vacuum the floor once since we stayed for so many nights.

Hotel was very clean, modern, staff very polite, perfect location for me and my family. It was steps away for from Dotonbori

Very nice location and close to all the fun, food and shopping you could want. Very nice hotel staff and beautiful hotel. Room storage was a little tight, but not a problem.

Property was clean and in close proximity to the main attractions. Close to the metro as well and they will hold your bags before/after your stay. It wasn’t “dark” as many have mentioned. We had a king bed room and our only complaint is the room was designed for aesthetics and not practicality, such as storage space, for travelers.

Booked a standard king. The room was tiny for two people, but otherwise perfect! Everything was very clean and lovely. Staff was amazing! We would definitely stay here again, but upgrade to a larger room next time.

Hotel is beautiful and in a great location however the rooms were incredibly noisy and we were constantly being awoken by other room noises and streets noises hearing all the cars and motorcycles. For such a modern looking building the windows are not sound reducing and the walls very thin

This property is well-located to the popular Dotonbori district of Osaka, full of restaurants, street eateries, shops, and tourist attractions. It is on a Main Street with wide sidewalks and many taxi stands. The room is reasonably spacious and has a nice bathroom. You can tell it is an older building that has undergone some renovation. The common areas and lobbies are fully renovated. The rooms are also mostly updated - some little giveaways show its age, but nothing too extreme. The building has an interestingarchitecture, integrating the adjacent Buddhist temple in an elegant way. Those are all the good points of the hotel. Some downsides are, the in-house dining options are very limited, both in hours and in dining areas. The hotel breakfast does not begin till something like 7:30 am. Also, because of its location, there is a fair degree of noise from the outside street. The most significant thing I wish I knew is that, we booked a room for four people (two adults, two children ages 10 and 12). The room came furnished with three single beds, and then bedding and provisions are given to convert one of the day beds/benches along the window into a fourth bed. It is not a true bed per se, it is more of a settee that you make into a makeshift bed, that almost directly abuts the glass window of the high rise building! Luckily my son is very slim/small, and he stays still while sleeping, so it worked - but would maybe be an issue for other guests (too narrow

Their hotel room is spacious, love the bathroom. Just need improvement with breakfast choices and better noise insulation. Other than that, we enjoyed our stay.

Location is very convenient although a distance to walk from train station. Room a bit small but functional. No drawers to use in the room

The room is big and the location is as good as we expected. But the bathroom is a surprise. It is very difficult to use. It has a tub and faucets and that's all. The wash basin is outside of the bathroom.

The location of the hotel was incredible, the room had an amazing view of Osaka.

clean room! i realized room lights a bit too dim and only warm lights avail. it make doing things eg makeup difficult. location is superior.

What a lovely hotel. Staff were friendly and professional at the same time, always eager to help. Would definitely stay here again

This hotel is a self proclaimed 4-star hotel. For the hefty price you’re paying, I expected better service and rooms. They charge you extra for EVERYTHING. We got there an hour before their allowable check in time of 3pm and were told we couldn’t get a room because it was before check in time. I asked if this was because there were no rooms available and the receptionist said that there were rooms available but we would need to pay $30 extra to check in early. AN HOUR BEFORE CHECK IN THEY CHARGE WHEN THEY HAVE ROOMS AVAILABLE ARE YOU KIDDING? They charge extra if you lose a room key and need another, they charge extra for checking out 5 minutes after 11am. Do you need an extra towel? Don’t even ask because you’re only allowed 1 per person for the whole stay. They were treating this place like we didn’t just pay $350 a night for it. This place is the Spirit/Ryan air of hotels. Also the room we got had black mold in the bathroom and they were giving me a hard time about changing rooms. Do not stay here.

Clean room, knowledgable and helpful staff - happy to help me book an early cab for my departure day which I was very appreciative for.

Pictures were deceiving. By the time we saw the room and amenities we asked for refund and they refused. We were caught. Ensnared. Duped. Good business if they cared about customer satisfaction would have been a compromise. They absolutely are not customer first organization.

This is a great hotel to explore Osaka and especially around Shinsaibashi and Dotonburi areas. The hotel is very elegant and clean. Staff were pleasant, helpful and assisted us with shipping our luggage to the next destination. The room was a good size, clean, and had a great view. The only con was lighting is low in the sink area and elevators were slow because there were only 2 of them.

The staff cannot locate our reservation during check in and took a long time before they were able to fix it. Check in was such a bad experience. We also had a package sent to the hotel and they were unable to find it until a few days later.

Great property, indifferent staff.

I enjoyed the staff and they had a few staff with really good English

Not friendly staff. Too noisy. Bed not comfortable.

The staff in this hotel was amazing. They were gracious, accommodating, and went way out of their way for a couple of exhausted Americans, on the last night of their trip, melting down after being lost in the Tokyo Central Station. When we arrived after 14 days of flawless reservations and travel, we were informed that I had booked the wrong night before our flight back to Denver the next day. They courteously scoured the hotel for a remaining unoccupied room and provided us with an upgraded room for a nominal cost. Our room, an Executive Twin, was the nicest room (suite) we stayed in after wonderful, luxury accommodations in Tokyo, Kyoto, and Osaka. It was beautifully appointed and had a large floor plan. I can't say enough about the staff. They are terrific!!!

Nice and clean hotel. Very near the places we wanted to visit. Close to Dotonbori Glico sign.

Candeo Shinsaibashi has the best location if you want Dotonbori/Shinsaibashi area. The hotel was also clean and neat and the rooms were not too small. Great value for money hotel with all the amenities that you would want and need for this price point. I would happily come back again.

Location was so close to good and shopping, less than 5 min walk to the glica sign. The rooms were large and clean and and very modern. Metro was very close by and a Seven Eleven 1 block away.

3 minute walk to Dotonbori area. Hotel is on street with high end shops. Beautiful breakfast that had western and Asian options.

The Staff was friendly, location is excellent, close to department stores and shopping. Hotel is in btw to train stations and access to both is short walking distance. (Namba station and Shinsaibashi Station. Has Laundry on site and Spa on top floor with great views. We had the room with 3 beds. Decent size for Japan trypically

Great location one block from all the shops and dining

best location

The hotel itself is just as you would expect from a decent hotel: clean, everything is in good, working condition, water pressure is good. However, since it is located in the heart of Osaka, expect to be swamped by tourists and locals as soon as you step outside the hotel. Bring earplugs, because there is constant high level noise from the streets, especially at night when motorcycle gangs are out roaming.

This hotel is very nice and affordable for being so close to Dotonbori. It's a very convenient location with a lot of good restaurants nearby.

Fantastic location for shopping and proximity to everything however noisy and cars squealing tyres etc

깨끗합니다! 조식도 깔끔하고요!

Perfect location between Dotonbori and high end shops, beautiful room and onsen. Staff was fine, but did not like that they booked our dinner res at a restaurant with a 600 yen pp cover charge without telling us (rare and frowned upon in Japan) or that they would not let one buy just a cup of coffee from their “coffee to go” station at the breakfast buffet (2200 yen for coffee only seems excessive).

Zimmer und Wellness schön. Frühstücksbuffet verbesserungsfähig.

Excellent area, cost to price ratio, the service was lovely and breakfast was delicious. The onsen is beautiful and large.

The rooms felt dirty. I didn’t like how we had to bring our towels from our room to the onsen. The breakfast was mid. We ending up leaving a day early to go back to Tokyo because we weren’t enjoying our stay.

Bem localizado. O café da manhã não tem muitas opções ocidentais.

난카이난바로완전가깝고도톤보리랑도가깝고 목욕탕이있어 피곤함을씻겨주기딱이였으나 조식은별로임

Only the breakfast buffet is a bit boring. Same food everyday. Very bore

A modern hotel in a fantastic location. Once checked in, room access bypasses the reception area completely, which contributed to the stay feeling impersonal. The breakfast was a confused mixture of food styles that could be improved. The day time room cleaning involved a towel change, but no made up beds or fresh mugs on our return, which was disappointing. Overall, a nice hotel in a great location.

Great staff and delicious breakfast!