Riad Kenza

After returning from the Sahara, we had a very pleasant stay here for 1 night before our flight the following day. The staff were outstanding - very welcoming and helpful, even going so far as to help me get some postcards mailed! Love the table service for breakfast. Our room was large and comfortable. There was one minor maintenance issue during our stay, and the staff was happy to respond and accommodate.

The Riad is very beautiful and tranquil. We were greeted as guests in someone’s home and provided a free upgrade without asking. We had help with luggage up stairs. Breakfast was good. The airport shuttle was affordable and prompt.

Door to bathroom didn't close, ran into jamb, building must have shifted? Sliding windows from hallway into room don't lock so no effective way to secure your room. Sewage smell in room, but this seems to be a commonality in Marrakech as all shower drains have a drain that can be opened and closed with a foot touch to open it while you are showering and close it when done to keep drain smells from leaking in. It was close to airport, which is why we chose it. Shuttle to airport was $150 MD (less than Uber price by $50 MD if you're wondering what "surcharge" is) We left before breakfast time started (8:30am) for airport so we requested early breakfast. They made us coffee and two pancakes and two crepe type things. No fruit, no yogurt, no toppings for pancakes. Better than nothing I suppose. Pool isn't heated at all, which I'm sure is great in July, but in April/May, wasn't usable. Overall, underwhelming.

Breakfast was amazing. Nice variety. Freshly made.

Yes, the staff members very helpful. Hotel nice, clean and close to Medina.