Name: Crowne Plaza Madrid - Centre Retiro by IHG
Address: Calle Pez Volador 1, Estrella, Madrid, Spain, Madrid, Province Of Madrid, ES
Price range: $173–$751 per night
Rating: 8.77

What guests think

Across the reviews, Crowne Plaza Madrid - Centre Retiro by IHG is praised for helpful, friendly staff, clean and comfortable rooms, and a quiet location near Retiro Park with easy metro access, while some note distance from central sights.

Room sizes range from compact to very spacious suites; beds are comfortable, but some guests missed standard-room amenities and reported spotty Wi-Fi or occasional noise. Breakfast and the on-site bar/restaurant earn strong feedback, though a few noted limited choices, service hiccups, or high room-service delivery fees; elevator delays also recur. Expect a quiet base with warm service and easy transport links.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

The lobby bar and taxi stand are appreciated. Several reviews cite slow or out-of-service elevators and stair-only access at the main entrance; parking is limited and may incur a fee.

Related guest reviews

10

Victor

May 30, 2025

·

Stayed 3 nights

Nice rooms, great breakfast and close to metro. Only issue, elevators need servicing

8

Agustin

Jun 5, 2024

·

Stayed 3 nights

Excelente ubicación, personal de mostrador muy amable, el desayuno excelente, unicamente los elevadores muy lentos y fallando

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10

Carlos

Apr 29, 2024

·

Stayed 2 nights

The hotel was very ample, clean and in a nice location. The staff was VERY friendly, the breakfast was great and fulling. My only down, is the small amount and size of the parking, but that appears to be everywhere in Spain. I Recommend this place.

10

James

May 7, 2025

·

Stayed 5 nights

3 minutes walk from Metro [ 20 mins to Centre / 45 mins to airport ]. Great Breakfast Buffet. Sports bar. Friendly staff. Coffee/Tea/water in room. if required taxi rank outside.

10

Thomas

Apr 22, 2025

·

Stayed 3 nights

Staff friendly. Clean hotel, albeit some areas slightly dated. Gym very small with some equipment not working.

8

Yuemei

Jun 14, 2025

·

Stayed 2 nights

Like the cleanliness. Don't like to carry my luggage up the stairs to enter the lobby

10

Lynn

May 6, 2025

·

Stayed 2 nights

Cozy bedroom area but large bathroom. We thought the staff very helpful. Nice bar area in lobby. Bartender very attentive. Clean.

6

Ravindra

Jun 7, 2025

·

Stayed 5 nights

The check in was pleasant and staff were very friendly. The breakfast was nice and the food was good. The location was convenient. There were four of us, and they gave us two rooms close to each other on the same floor. There is also no charge for the minibar, and they were happy to stock coca cola products and water in the room every day. The bad is: We asked for king beds, and they stuck two singles together. Not a big deal, but not a king bed. Also, their wifi is spotty. It drops unexpectedly. One of the 3 elevators was broken when we were there, and that created long waits, although it was fixed by the time we left. Finally, the kid's room has a broken airconditioner, and even after they fixed it, the room smelled a little funky. This hotel is clearly long in the tooth and needs a serious remodel, but the staff is excellent and the location is great.

10

Pamela

Apr 2, 2025

·

Stayed 3 nights

Warm friendly welcome excellent communication. Quiet standard room was enough for needs. Good sized bathroom. Kettle with tea/coffee biscuit and mini chocolate (nice touch) bath robes (very nice touch). Good breakfast. Always taxis outside hotel. Short walk to El Ritiro Park. Would stay hear again.

8

Jose Pelayo

Sep 9, 2024

·

Stayed 1 night

Los elevadores están del siglo pasado El acceso principal con escaleras NO facilita la llegada, ya que el taxi te deja en la puerta principal y el letrero de entrada accesible y de equipaje está arriba ya que subes las escaleras y llegas arriba

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Cleanliness

Cleanliness is a frequent strong point, with many reviewers calling rooms spotless. A few note lapses such as bathroom details or occasional missed servicing.

Related guest reviews

10

CESAR C

Jun 11, 2025

·

Stayed 1 night

Excelente atención y servicio Muy limpio y moderno

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10

Maxime

May 14, 2024

·

Stayed 2 nights

The shower had a bit of molds. Other than this detail I was very happy with my stay. The bathroom is huge. Bed was confy, blinds were opaque.

10

Linda

Nov 3, 2025

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Stayed 5 nights

We love this hotel. It’s spotless and the staff are so helpful. We had a suite and it was very spacious. Breakfast is delicious and everyone makes you feel so welcome.

10

Michelle M

Apr 22, 2025

·

Stayed 4 nights

Clean and quiet. Staff very helpful.

10

Brady

Nov 24, 2024

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Stayed 1 night

High volume hotel. Good option for a short stay. Breakfast is extra and quite good. Bathroom flooring wasn't quite clean. Location is quiet near Retiro Park and ordinary apartment buildings. Close to city Center.

10

CESAR C

Jun 15, 2025

·

Stayed 2 nights

Excelente servicio, muy muy atentos y amables Super limpio

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10

Erika

Nov 1, 2024

·

Stayed 2 nights

Todo muy limpio y en excelentes condiciones

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8

Nidia

Nov 30, 2025

·

Stayed 1 night

La limpieza estaba impecable

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10

Paul Nigel

Apr 8, 2025

·

Stayed 3 nights

An excellent hotel, which was exceptionally clean and well maintained. Room was very clean and to a high standard, bed very comfortable & the complimentary water was very welcome. The staff are very polite, courteous and professional Would definitely return to this hotel in the future

8

Eann Sutherland

Nov 17, 2025

·

Stayed 3 nights

Room was very clean and hotel staff were friendly and very helpful.

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Rooms

Rooms are generally comfortable and quiet, with very comfy beds; suites are spacious but some standard rooms feel small. Several guests mention missing amenities in standard rooms and intermittent Wi-Fi drops.

Related guest reviews

10

Maxime

May 14, 2024

·

Stayed 2 nights

The shower had a bit of molds. Other than this detail I was very happy with my stay. The bathroom is huge. Bed was confy, blinds were opaque.

10

Tracy

May 8, 2024

·

Stayed 2 nights

Friendly staff and great service. Modern hotel, rooms are a little smaller than we were used to but well designed. Walkable to a gorgeous park in Madrid, easy to grab a taxi as well, they mostly always have some in the front of the hotel.

10

Julie

Sep 30, 2025

·

Stayed 1 night

This was a great stay! Large rooms!

10

Janice

Jul 6, 2025

·

Stayed 1 night

I've stayed at this hotel for over a decade. It's convenient to tourist areas if you're willing to walk or take transportation. But it's not in the tourist area, which makes it more comfortable with local restaurants and grocery stores. The rooms are really quiet, clean and comfortable.

8

Ana Paula C

Jan 10, 2026

·

Stayed 3 nights

O hotel é muito bonito e bem localizado. Quarto standard bom, mas sem amenities. Atendimento gentil e café da manhã maravilhoso com coisas típicas espanholas como tortillas e churros quentinhos . Recomendo

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6

Ravindra

Jun 7, 2025

·

Stayed 5 nights

The check in was pleasant and staff were very friendly. The breakfast was nice and the food was good. The location was convenient. There were four of us, and they gave us two rooms close to each other on the same floor. There is also no charge for the minibar, and they were happy to stock coca cola products and water in the room every day. The bad is: We asked for king beds, and they stuck two singles together. Not a big deal, but not a king bed. Also, their wifi is spotty. It drops unexpectedly. One of the 3 elevators was broken when we were there, and that created long waits, although it was fixed by the time we left. Finally, the kid's room has a broken airconditioner, and even after they fixed it, the room smelled a little funky. This hotel is clearly long in the tooth and needs a serious remodel, but the staff is excellent and the location is great.

8

Merlyn

Oct 25, 2025

·

Stayed 5 nights

The hotel staff was nice. The room was exceptable. However, the elevators took a long time to arrive. We were on the 9th floor. Also the rooms are not sound proof. Overall, not bad if you just go to sleep at night.

10

Kazim

Dec 6, 2024

·

Stayed 1 night

The room was very spacious and beds were very comfy. Area is pretty walkable and close to station. Staff was helpful and courteous.

10

Janice

Jul 1, 2025

·

Stayed 7 nights

I've been staying at this hotel for 15 years, and will always choose it. It's now just 1 building instead of 2, so book ahead! It's in an area that has lots of restaurants within walking distance, and grocery stores. Also, excellent access to public transportation. My only frustration on this trip was the wi-fi. There were times when it would go out every couple of minutes, and that's unacceptable in the year 2025.

10

Ana Paula C

Jan 10, 2026

·

Stayed 1 night

Na mesma viagem tive a oportunidade de ficar no quarto mais simples e no familiar (que é maravilhoso) . Já o standard é bom, mas senti falta dos amenities! A pressão do chuveiro não é muito boa!Breakfast perfeito!

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Service

Service is widely praised as friendly, attentive and helpful across reception, restaurant and bar. A few guests mention inconsistent front-desk support or follow-up.

Related guest reviews

10

Luis

Dec 7, 2024

·

Stayed 3 nights

The front desk staff is very engaging and has a great sense of diligence. Please, treat the front desk staff nice and give them incentives. Excellent job.

10

Phillippa

Mar 16, 2025

·

Stayed 3 nights

All the staff were really helpful and lovely. David in the bar even remembered which wine my husband drank the night before. Food was delicious and well presented.

10

Isabel

Mar 7, 2025

·

Stayed 2 nights

Great hotel!! Rooms were very clean. The staff at the front desk and bar were very gracious and attentive. Would definitely recommend staying at the Crowne Plaza Madrid.

10

Don

Jun 9, 2025

·

Stayed 3 nights

Excellent service from Isabel on reception & Laren. They made my birthday extra special.

10

Angela

Nov 4, 2025

·

Stayed 1 night

Had a lovely time at the Crowne Plaza in Madrid. The staff were amazing - super friendly and helpful. Big shoutout to Camila in the restaurant, she was a joy to talk to! The food was delicious, and the rooms were fantastic! clean, comfy, and modern. Highly recommend!

10

Peter

Jun 7, 2024

·

Stayed 3 nights

Great service!

4

Seshu Babu

Dec 27, 2024

·

Stayed 3 nights

It's an OK hotel if you're on a short business trip,but not for a family stay. The room is small, shower is not a very functional design, bathroom door doesn't have a lock. The front desk staff always have a poker face and generally ignore you unless you ask them. My son forgot his airpods in the room, and when I called the frontdesk to send them to me by courier (I told them I would pay for it), they refused to help. He asked me to come and get it, not sire what he was thinking.

10

Roberto Jorge

Jun 12, 2025

·

Stayed 4 nights

He permanecido 4 días en este hotel, las habitaciones son cómodas y no le hace falta nada; los empleados que trabajan en el hotel son todos muy amables y hacen que la estadía sea inmejorable.

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10

Jessica

Dec 24, 2024

·

Stayed 7 nights

Wonderful and helpful staff!

10

Grégoire

Dec 5, 2025

·

Stayed 2 nights

A very nice hotel well located, with very comfortable and well equiped room. But for me the best was the staff: very professional and sympathic, especially Pavel and Adriana.

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Location

Quiet residential setting near Retiro Park with easy access to metro and buses. Some guests find it far from central sights and shopping, but transport makes getting around straightforward.

Related guest reviews

10

Anaj

Oct 29, 2024

·

Stayed 4 nights

Great location within 10 minute walk of the beautiful Retiro Park. The hotel itself is in a safe and quiet neighborhood and the rooms are really nice. Super clean. Staff is wonderful.

10

Dunia S

Sep 28, 2025

·

Stayed 2 nights

Amazing just a little far from shopping

10

Christian Gilles

Sep 24, 2025

·

Stayed 5 nights

Très bel hébergement à proximité des lignes de bus et de métro. Accueil chaleureux. Points à améliorer : mettre en place des cartes de menus en français et possibilités de prendre les dîners dans la zone "bar" pour éviter de prendre et le petit-déjeuner et le dîner dans la même salle, ce qui évite le côté redondance. Cordialement.

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10

Dharwin

Jul 10, 2025

·

Stayed 3 nights

Hotel is quiet and near metro stations that will take you around Madrid.

6

Mirjana

Sep 6, 2025

·

Stayed 1 night

Not the best lcation

6

Luiz augusto

Jan 25, 2025

·

Stayed 3 nights

Hotel longe do centro, se metrô perto. Sem muitas opções de restaurantes e locais. Para tudo tínhamos que tomar táxi ou ônibus. Encareceu demais a viagem. Quando reservei, dizia que é no centro de Madri.

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10

Fernando

Mar 16, 2024

·

Stayed 3 nights

Great Location, residential area, close to Madrid Metro station and multiple good restaurants in the area within walking distance.

10

Paola

Oct 9, 2025

·

Stayed 3 nights

Ideales Hotel für einen Citytrip in Madrid. Perfekte Anbindung an die U-Bahn, sodass man alle Sehenswürdigkeiten schnell erreicht. Saubere, moderne Zimmer und ein sehr zuvorkommendes Team – absolut empfehlenswert!

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8

caroline

May 29, 2025

·

Stayed 5 nights

Situated a step away from the hustle abd bustie of the city but more or less on the metro a great location to stay.

10

Ramon

Jun 25, 2025

·

Stayed 4 nights

Walking distance to el Retiro and Museum del Prado

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Dining

Breakfast is widely described as delicious and varied, and many enjoyed the on-site bar and restaurant. A few report limited choices or service hiccups on some days and note a room-service delivery surcharge.

Related guest reviews

8

Xavier

Nov 18, 2024

·

Stayed 1 night

Conveniente, bien situado en zona Centro. Habitación reducida pero muy bien equipada y cómoda. Buen desayuno. Servicio habitaciones muy caro (+15 Euros por el servicio)

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8

David

Jan 25, 2025

·

Stayed 3 nights

Good business and tourist hotel. Well appointed and sized premium room. Quiet. Staff were friendly and helpful. A fault with the heating in our room was quickly sorted out. Very good breakfast. Can get other meals in hotel but limited choice. Are local non- touristy cafes. Close to metro Sainz B for quick travel across Madrid. Also buses. Good value: cheaper than more fashionable central areas.

10

Gerald

Dec 23, 2025

·

Stayed 2 nights

Friendly staff and great ambiance. Food options were great.

10

Dayanne

Jun 9, 2024

·

Stayed 7 nights

Damaris Ortega and Alfonso were our servers for dinner at Crowne Plaza. They were stupendous during our 1 week stay in Madrid always greeting us with a smile and happy to see us. Compliments to chef Rubén who was also marvelous during our breakfasts providing delicious home made pancakes and omelets! Generally speaking, all the hotel staff were friendly and very helpful. Room was clean upon arrival and housekeeping did a great job throughout my stay. I will be staying here again next time I am in Madrid. Many thanks from the US!

10

Ritin

Aug 2, 2025

·

Stayed 3 nights

The staff we're brilliant. They looked after me and my family. Good location which is near some local areas for food and the retiro park. Taxis are located outside hotel. The rooms and interior were clean and modern and good for families. The bar and food was excellent.

10

Ingrid

Jan 14, 2025

·

Stayed 2 nights

Amazing experience! Highly recommended! Excellent cuatomer service by front desk staff, The breakfast options and service is remarkable.

10

Carlos

Oct 6, 2025

·

Stayed 2 nights

Great service and breakfast was wonderful

10

Fernando

Sep 14, 2025

·

Stayed 1 night

Excelentes instalaciones y mucho mejor el trato de todo el personal. Muy cerca del Parque (caminando) y de la Puerta de Alcalá. Muy buena la comida.

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4

Víctor

Apr 9, 2025

·

Stayed 1 night

Es la primera vez en mis 25 años en hoteles que me han cobrado 15,00 € por subir la comida a la habitación, es cierto que en otros hoteles tienen un pequeño suplemento , pero 15,00 € me parece un atraco.

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8

Pamela

Sep 20, 2025

·

Stayed 4 nights

Nice room, quiet, air conditioned. Good breakfast except the last day of the stay. Chipped cups, no mugs available (they were every other day), tubs for jams/oil were not clean and had food residue in them, no omelette!

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Su	Mo	Tu	We	Th	Fr	Sa
				1 $341	2 $276	3 $473
4 $223	5 $567	6 $685	7 $710	8 $232	9 $270	10 $412
11 $199	12 $184	13 $192	14 $388	15 $222	16 $232	17 $294
18 $173	19 $243	20 $337	21 $200	22 $619	23 $632	24 $623
25 $733	26 $751	27 $240	28 $184	29 $189	30 $224	31 $208

Crowne Plaza Madrid - Centre Retiro by IHG

About this property

Location

Room options

Standard Room

Premium Room, 1 King Bed

Junior Suite, 1 King Bed with Sofa Bed

Premium Room

Standard Room, 1 Queen Bed

Guest reviews of Crowne Plaza Madrid - Centre Retiro by IHG

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Crowne Plaza Madrid - Centre Retiro by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $314	21 $278	22 $265	23 $618	24 $351	25 $531	26 $408
27 $188	28 $256	29 $248	30 $280