Name: Tru by Hilton Beckley
Address: 162 NEPTUNE DRIVE, Beckley, West Virginia, United States of America, Beckley, West Virginia, US
Price range: $130–$227 per night
Rating: 8.97

What guests think

At Tru by Hilton Beckley, travelers consistently praise very clean, modern spaces and friendly, helpful staff, along with a lively lobby with games and easy interstate access to dining and area attractions like Tamarack and New River Gorge.

Rooms are compact and minimalist, with limited storage and often no in-room coffee or microwave. Noise from the nearby highway and thin walls is a recurring complaint, and several guests reported hot-water or maintenance issues. Breakfast is widely appreciated and regularly restocked, though a number of guests found it basic or missing pastries. Expect a clean, efficient stopover with a modern vibe.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern common areas with a pool table, games, and 24/7 coffee/snacks, plus a small fitness room and easy, safe parking. Note there is no pool.

Related guest reviews

10

Kathy

Aug 5, 2024

·

Stayed 1 night

Has a nice public area for breakfast. Has a pool table

10

Steven

Oct 24, 2025

·

Stayed 2 nights

Lots of choices for breakfast. Although it would have been nice to have cinnamon rolls as other hotels do, lol. The room was very clean and comfortable. Loved the modern look and the was impressed with the relaxation area in the lobby where you could play pool or play board games or just sit and relax on the many seating options.

10

Jeff

Jul 30, 2025

·

Stayed 1 night

The A/C was loud but otherwise the property was nice. The rooms were clean and comfortable. Breakfast was included and the facility had an exercise room and pool table.

10

Hyekyung

Apr 5, 2024

·

Stayed 1 night

The hotel is new. It has nice lobby with a pool table and board games. My room had no bathtub.

8

Kay

Jul 16, 2024

·

Stayed 1 night

For us, this was a utilitarian 1 night hotel stop next to an interstate. Easy and clean with a modern design. Breakfast ok. Store by front desk with drinks snacks etc. A small but upscale workout room with an ice maker and water bottle refilled next to it. We would stay here again if passing thru.

10

Thomas

Oct 6, 2023

·

Stayed 1 night

Modern look to this hotel. It was fine for one-night stop. It offered a little more than many medium-priced hotels, such as large-screen TV, couches and pool table in the lobby. And beer if you wanted it.

10

Natalie

Oct 16, 2025

·

Stayed 1 night

Parking was easy and safe. Close access to highway. Very friendly staff.

10

Laurie

Sep 21, 2025

·

Stayed 1 night

A great location. Super friendly staff not just at check in. A welcoming lounge area, clean rooms and quiet! Lounge has 24 hr beverage station and huge variety of snacks for sale. Also games and pool table. Very convenient to Tamarack and New River Gorge attractions. Breakfast was well stocked and easily accessed even when the hotel was full. Highly recommend.

10

Nancy

May 2, 2025

·

Stayed 1 night

Love the newness of the building, amenities - coffee 24/7

10

Lorenzo Rosalyn

Nov 21, 2023

·

Stayed 1 night

Awesome stay , great staff . the was some kids in the room above ours and the were making a lot of noise and jumping around . I call the front desk and he handled it right away and there was no more issues the rest of our stay . breakfast was good (not great but good) , staff was on top of everything . The only Sad thing was that there was not a pool which i knew when i booked the room . , My Grandbaby Loves a good pool lol .

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AI-generated summary based on recent guest reviews

Cleanliness

Guests frequently describe the property and rooms as very clean, though some reported lapses such as hair in linens, dirty or moldy showers, and minor maintenance issues.

Related guest reviews

2

Carol

Jul 7, 2024

·

Stayed 1 night

I reserved my room weeks in advance and requested a room as far away from the ice machine and elevator as possible. My room was only a few rooms away. I heard every person who walked past my room and couldn't fall asleep until midnight. The mattresses were painful to lie on and I had pain all night and woke up many times in the night with pain in my back from the mattress. The shower had mold inside and out and at breakfast, the hard boiled eggs were spoiled.

6

alvin

Nov 25, 2025

·

Stayed 1 night

It was a little confusing finding the front entrance. The bathroom had old washcloths in the shower and there were no tissues. There was no coffee maker for a quick morning cup. Who wants to go downstairs before a shower to get coffee. For the cost of the room the company can afford at least a small Kuerig.

10

Steven

Oct 24, 2025

·

Stayed 2 nights

Lots of choices for breakfast. Although it would have been nice to have cinnamon rolls as other hotels do, lol. The room was very clean and comfortable. Loved the modern look and the was impressed with the relaxation area in the lobby where you could play pool or play board games or just sit and relax on the many seating options.

10

Lindsay

Nov 15, 2025

·

Stayed 1 night

Looked like a newer hotel and it was very modern and clean. The staff we encountered were pleasant and very helpful.

10

Clifford

Nov 13, 2025

·

Stayed 1 night

Friendly staff and clean rooms. Convenient access to the interstate and many dining options in the area. Small breakfast selection in the morning.

10

Philip

Nov 18, 2025

·

Stayed 1 night

Room was extremely clean. The bed was wonderful! We slept like we were on a cloud. The clerk made check-in very easy and was very helpful!!

4

Terri

May 31, 2025

·

Stayed 1 night

The room was in poor condition. Both cleanliness and repair. There was an ant infestation in the room when we arrived. We found the property quite noisy. We were traveling with a pet so with the room and pet charge this one night stay was almost $300. Absolutely not worth it. I won’t be staying here again.

10

Timberlyn

Nov 20, 2025

·

Stayed 1 night

One of the beds had hair in the bed and I had to ask for clean sheets other than that great stay.

8

Don

Sep 12, 2024

·

Stayed 1 night

Walk-in shower floor was dirty. Motorized window shade was inoperable. The room was clean and the beds were comfortable. TV was nice and channel selection was good. Breakfast was the best I have yet encountered.

10

Matthew

Nov 8, 2025

·

Stayed 2 nights

Room was very clean, staff was very courteous.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern but small and minimalist, with limited storage and often no in-room coffee maker or microwave; bed comfort varies. Highway and neighbor noise are common concerns.

Related guest reviews

6

alvin

Nov 25, 2025

·

Stayed 1 night

It was a little confusing finding the front entrance. The bathroom had old washcloths in the shower and there were no tissues. There was no coffee maker for a quick morning cup. Who wants to go downstairs before a shower to get coffee. For the cost of the room the company can afford at least a small Kuerig.

8

Todd

Mar 18, 2025

·

Stayed 1 night

Nice. Clean. A lot of road noise. A lot of noise from neighboring rooms and upper floor. Not due to noisy people.

6

Nashea

Oct 6, 2024

·

Stayed 2 nights

Rooms are entirely too small!!! Not worth the money!!!

8

Valerie

Oct 2, 2025

·

Stayed 1 night

This was the first time we stayed in a Tru hotel. The staff was friendly and the facility was fairly clean. However, we will probably be the last time. The few dollars saved over the next level facility was not worth the cuts in the amenities and room size.

8

Karen

Feb 12, 2025

·

Stayed 1 night

Very clean, great value for the money. Only complaint was that the mattress wasn’t that great.

8

Linda

Apr 10, 2025

·

Stayed 2 nights

We had a king size room. Comfortable but small and very basic. This is our second time to stay there.

2

Ryan

Feb 20, 2024

·

Stayed 2 nights

Very very very noisy. Can hear each truck on the highway

6

Janet

May 15, 2023

·

Stayed 1 night

Room was very small and there was no comfortable place to sit. Just a small hard desk chair. No coffee pot or microwave. Tiny fridge.

8

Bonnie

Feb 3, 2024

·

Stayed 1 night

The shower pressure was great. Very clean. The only thing is that there were no wardrobe or dresser. No coffee maker in the room. The staff was very friendly and accommodating.

10

Paula

Sep 3, 2024

·

Stayed 1 night

Everything was excellent except for the size of the room. We booked a room online for 1 night. If we needed it for several nights we would have moved on to another hotel with more space. It would have been fine for 1 person but there was not enough space for 2 people to sit, or place luggage.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and helpful, and check-in is generally smooth. A few guests noted understaffing at busy times and isolated unprofessional interactions.

Related guest reviews

10

Mel

Dec 14, 2025

·

Stayed 1 night

Incredible hospitality and front guy that night was amazing! Will be staying again!

10

Clifford

Nov 13, 2025

·

Stayed 1 night

Friendly staff and clean rooms. Convenient access to the interstate and many dining options in the area. Small breakfast selection in the morning.

4

Benard

Apr 1, 2025

·

Stayed 1 night

Morning check out staff was rude and not willing to try. I asked upon check out if I could have my Hilton honors added to my reservation is she rudely says we don’t do that with third-party Expedia reservations. This is completely untrue because it’s happened before where I’ve had to add it using Expedia and I’ve had absolutely no problem. Also, I asked for a receipt because they took a credit card and I wanted to make sure there was nothing on it. I was told by the same person that they do not produce a receipt for me because I did it through a third-party which again is false. One person absolutely ruined our visit and the only reason we tried the true Hilton was because we saw so many of them in our travels the last 60 days throughout the south. My book a lot through Expedia and if these are your choice of partners, I’ll have to look elsewhere again one person at the site cost so much dissatisfaction.

10

Pam

May 16, 2025

·

Stayed 1 night

Excellent location. Wonderful staff

10

Philip

Nov 18, 2025

·

Stayed 1 night

Room was extremely clean. The bed was wonderful! We slept like we were on a cloud. The clerk made check-in very easy and was very helpful!!

10

Rhonda

May 23, 2025

·

Stayed 1 night

Great property and great staff

10

Natalie

Oct 16, 2025

·

Stayed 1 night

Parking was easy and safe. Close access to highway. Very friendly staff.

8

John

Mar 23, 2025

·

Stayed 1 night

Arrived at 8pm, long line for check in, girl at front desk did excellent job for customer service but was the only one there working. She was trying to check in and take care of issues at same time. THIS TRU NEEDS MORE STAFF AT NIGHT. Got to room and tv would not come on during March madness so had to go back down and wait in line to ask about tv not working. She said multiple times that kids plug in all their accessories so I need to check all the connections because they don’t plug everything back in the way it should be. After trying to get behind the mounted wall tv was able to find cord disconnected. She was right! Bed and pillows were average comfort. Slept well but run the fan as the hotel is right off the expressway and can be noisy. Best part of everything was the breakfast, lots of choices and even gluten free options. For the price this place could be better, the girl at front desk needs help at key times. Overall B grade.

8

Jackie

Mar 23, 2025

·

Stayed 1 night

Bright and welcoming. Comfy beds and soft sheets. Appreciated all the hooks in the room and bathroom for coats, towels, dog leashes. Breakfast was fine but one single counter made it congested while waiting for toast, pancakes, etc. stations would be better. Staff was pleasant with the exception of the man checking me in who mentioned that the new Fairfield hotel in the area was taking forever because the Indians were involved - the ones from New Delhi not native Americans. The Indians, he continued, make everything take longer. I wasn’t sure if I should tell him I didn’t ask for his opinion of people from India or if I should call him an ignorant racist. I hope someone on your management team tells him how inappropriate his comments are.

10

Lorenzo Rosalyn

Nov 21, 2023

·

Stayed 1 night

Awesome stay , great staff . the was some kids in the room above ours and the were making a lot of noise and jumping around . I call the front desk and he handled it right away and there was no more issues the rest of our stay . breakfast was good (not great but good) , staff was on top of everything . The only Sad thing was that there was not a pool which i knew when i booked the room . , My Grandbaby Loves a good pool lol .

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AI-generated summary based on recent guest reviews

Location

Right off the interstate near dining and area attractions (including Tamarack and New River Gorge), making it convenient for road trips. However, highway noise affects many rooms.

Related guest reviews

10

Anna Marie

Jul 5, 2024

·

Stayed 1 night

Hotel was clean and convenient to the highway

8

jonathon

Sep 17, 2024

·

Stayed 1 night

Only stayed for one night but I loved the hotel and its proximity to not only New River Gorge but all the dining options in town. The hotel was easy to get to and very clean.

10

Clifford

Nov 13, 2025

·

Stayed 1 night

Friendly staff and clean rooms. Convenient access to the interstate and many dining options in the area. Small breakfast selection in the morning.

10

Shannon

Jun 7, 2025

·

Stayed 1 night

Easy access off the freeway

10

Christina

Sep 13, 2025

·

Stayed 1 night

The easy check in and convenient to everything.

10

David

May 8, 2025

·

Stayed 1 night

easy access off the highway

10

Jennifer

Sep 4, 2025

·

Stayed 1 night

I love accessibility from freeway. It was very clean staff was great. Breakfast was also better than most places.

10

Natalie

Oct 16, 2025

·

Stayed 1 night

Parking was easy and safe. Close access to highway. Very friendly staff.

10

Laurie

Sep 21, 2025

·

Stayed 1 night

A great location. Super friendly staff not just at check in. A welcoming lounge area, clean rooms and quiet! Lounge has 24 hr beverage station and huge variety of snacks for sale. Also games and pool table. Very convenient to Tamarack and New River Gorge attractions. Breakfast was well stocked and easily accessed even when the hotel was full. Highly recommend.

8

VERNON

Feb 13, 2024

·

Stayed 1 night

Very nice hotel. Room was clean and comfortable. The only negative thing is the noise from the highway. We turned on the heating cooling unit fan to create some white noise. We were in an even number room and I wonder if being on the other side of the hall would have been quieter. No issues with the rest of the stay.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is typically well-stocked with hot items and offers good variety; many guests enjoyed it. Others found it basic or missed pastries.

Related guest reviews

10

Donna

Oct 26, 2025

·

Stayed 1 night

Breakfast was good and someone was constantly cleaning the counter and filling the food warmers. Another meat selection would have been nice.

10

Steven

Oct 24, 2025

·

Stayed 2 nights

Lots of choices for breakfast. Although it would have been nice to have cinnamon rolls as other hotels do, lol. The room was very clean and comfortable. Loved the modern look and the was impressed with the relaxation area in the lobby where you could play pool or play board games or just sit and relax on the many seating options.

8

Sunil

Aug 31, 2025

·

Stayed 1 night

Clean and comfortable, Lord of dining options within minutes around, breakfast was very basic not much, the automatic pancake machine was not too tasty no pastries no potatoes, was surprised, not too happy

10

Clifford

Nov 13, 2025

·

Stayed 1 night

Friendly staff and clean rooms. Convenient access to the interstate and many dining options in the area. Small breakfast selection in the morning.

10

Kathleen

Aug 29, 2025

·

Stayed 1 night

Friendly, helpful staff, and a great breakfast! I would definitely stay here again.

8

Beth

Nov 19, 2025

·

Stayed 1 night

Room was clean but did not have a dresser. Weird. Or closet. Beds comfy and comfortable. Just stayed 1 night and breakfast was good.

8

Don

Sep 12, 2024

·

Stayed 1 night

Walk-in shower floor was dirty. Motorized window shade was inoperable. The room was clean and the beds were comfortable. TV was nice and channel selection was good. Breakfast was the best I have yet encountered.

10

Laurie

Sep 21, 2025

·

Stayed 1 night

A great location. Super friendly staff not just at check in. A welcoming lounge area, clean rooms and quiet! Lounge has 24 hr beverage station and huge variety of snacks for sale. Also games and pool table. Very convenient to Tamarack and New River Gorge attractions. Breakfast was well stocked and easily accessed even when the hotel was full. Highly recommend.

10

felice

Jun 17, 2025

·

Stayed 1 night

Excellent breakfast. Loved, loved, loved the pool table!!!

10

James

Jun 27, 2025

·

Stayed 1 night

The property is very modern and well equipped for wheelchair users. The room is very spacious and well equipped. Close to expressway and restaurants. Hot breakfast was very good but no sweet pastries. Room lacks charm.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$132
February	$130
March	$140
April	$155
May	$143
June	$151
July	$200
August	$166
September	$166
October	$177
November	$140
December	$127

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $207	18 $188	19 $193
20 $152	21 $165	22 $145	23 $143	24 $144	25 $162	26 $174
27 $134	28 $145	29 $145	30 $144

Su	Mo	Tu	We	Th	Fr	Sa
				1 $149	2 $166	3 $172
4 $130	5 $154	6 $149	7 $149	8 $154	9 $203	10 $221
11 $136	12 $149	13 $149	14 $148	15 $166	16 $227	17 $203
18 $131	19 $154	20 $154	21 $167	22 $166	23 $167	24 $167
25 $131	26 $149	27 $149	28 $154	29 $149	30 $172	31 $165

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room, 2 Queen Beds, Accessible (Mobility and Hearing)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Mobility and Hearing)

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru by Hilton Beckley

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