Alaya Beachfront Tulum Hotel
132 $US
/nuit
Moyenne pour septembre
Prix pour Alaya Beachfront Tulum Hotel
Sélectionnez les dates pour voir les prix et les disponibilités
132 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Alaya Beachfront Tulum Hotel, les prix par nuit s'élèvent en moyenne à 131 $US pendant le mois le moins cher (août) et à 345 $US pendant le mois le plus cher (janvier), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 345 $US |
| février | 319 $US |
| mars | 261 $US |
| avril | 238 $US |
| mai | 195 $US |
| juin | 180 $US |
| juillet | 159 $US |
| août | 131 $US |
| septembre | 132 $US |
| octobre | 178 $US |
| novembre | 305 $US |
| décembre | 323 $US |
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sept. · 132 $US
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Le plus cher : janvier (env. 345 $US)
Le moins cher : août (env. 131 $US)
À propos de cet établissement
Détendez-vous à l'aide des massages et des soins du visage qui vous sont proposés. L'hébergement vous invite à la détente et propose de nombreuses infrastructures de loisirs, notamment un centre de fitness et un service de location de vélos...
Équipements
Détendez-vous à l'aide des massages et des soins du visage qui vous sont proposés. L'hébergement vous invite à la détente et propose de nombreuses infrastructures de loisirs, notamment un centre de fitness et un service de location de vélos. Parmi les équipements et services offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service d'organisation de mariages.
Services de l'établissement
Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, un coffre-fort à la réception et un distributeur d'eau. En échange d'un supplément, l'hébergement vous propose une navette vers et depuis l'aéroport (24 h/24) et une navette vers le terminal des ferrys.
Repas
Vous êtes gourmand ? cet hôtel abrite un restaurant qui vous accueillera pour le déjeuner. Si vous préférez le confort de votre chambre, vous pourrez aussi compter sur un service d'étage (horaires limités) très pratique. Si vous avez envie de vous détendre devant un petit verre, pas de panique, l'hébergement abrite un bar / salon et un bar à la plage.
Chambres
Les 20 chambres climatisées de l'hébergement vous invitent à la détente. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Les salles de bain comprennent une douche avec un pommeau de douche à « effet pluie » et des articles de toilette gratuits. Les équipements et services offerts par l'hébergement comprennent un coffre-fort (suffisamment grand pour accueillir un ordinateur portable) et un ventilateur de plafond. Le service d'entretien est assuré tous les jours.
Emplacement
Profitant d'un emplacement de choix à Tulum (Zona Hotelera), Alaya Tulum se trouve à deux pas du site Plage de Tulum et à 2 min en voiture du site Réserve de la biosphère de Sian Ka'an. Cet hôtel se trouve à 11 km de Ruines mayas de Tulum et à 7,3 km de Playa Paraiso.
À proximité
Plage de Tulum(0.1 miles)
Sculpture Ven a la Luz(0.5 miles)
Réserve de la biosphère de Sian Ka'an(1.2 miles)
Musée SFER IK(2.6 miles)
Parc du Jaguar(3 miles)
Parc national de Tulum(3.1 miles)
Plage Akun(3.2 miles)
Point de vue Jaguar Tulum(3.2 miles)
Accès au Parc Jaguar(3.2 miles)
Station balnéaire Las Palmas Public Beach(4 miles)
Plage(4.1 miles)
Centre de Style de Vie Hunab(4.4 miles)
Playa Paraiso(4.5 miles)
Promenade Artistique Holistika(5.6 miles)
Parc Dos Aguas(5.9 miles)
Aéroport international de Tulum (TQO)(29.6 miles)
Aéroport international de Cancún (CUN)(78.1 miles)
Parking
Restaurant
Chambres non-fumeurs
Service en chambre
Organisation d'excursions
Ménage
Emplacement
Carretera Tulum Boca Paila Km 8.3, Zona Hotelera, Tulum, Tulum, Quintana Roo, Mexique
Plage de Tulum (0.1 miles)
Sculpture Ven a la Luz (0.5 miles)
Réserve de la biosphère de Sian Ka'an (1.2 miles)
Musée SFER IK (2.6 miles)
Parc du Jaguar (3 miles)
Parc national de Tulum (3.1 miles)
Options de chambre
8
Suite, balcon, vue océan
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
8
Villa Familiale, balcon
Détails de la chambre
1 Grand Lit Double
et 1 Lit Superposé
Couchages 4
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
8
Appartement, coin cuisine
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
ClimatisationWi-Fi (gratuit)Kitchenette
7
Villa, vue jardin
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
12
Villa Panoramique, 2 chambres, vue océan
Détails de la chambre
1 Très Grand Lit Double
et 2 Grands Lits Doubles
Couchages 6
Balcon ou patioSalle à manger séparéeClimatisationWi-Fi (gratuit)CuisinePiscine profonde
8
Chambre Familiale, 2 grands lits, vue partielle sur l'océan
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
ClimatisationWi-Fi (gratuit)Salle de bain privée
11
Suite, 1 très grand lit, vue plage, en front de mer
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
8
Suite Deluxe, balcon, vue partielle sur l'océan
Détails de la chambre
2 Lits Doubles
Couchages 4
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
Avis des voyageurs sur Alaya Beachfront Tulum Hotel
9.2
Superbe
Basé sur 488 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
À l'hôtel Alaya Tulum by Ahau Collection, les clients ne cessent de faire l'éloge de l'environnement paisible en bord de mer, de la commodité d'accès à pied aux commerces et restaurants, ainsi que du service exceptionnellement chaleureux. Ils apprécient particulièrement les petits plus relaxants tels que les cours de yoga du matin et les chaises longues sur la plage, qui rendent ce séjour intimiste, axé sur la nature, véritablement ressourçant et accueillant.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
À l'hôtel Alaya Tulum by Ahau Collection, les clients ne cessent de faire l'éloge de l'environnement paisible en bord de mer, de la commodité d'accès à pied aux commerces et restaurants, ainsi que du service exceptionnellement chaleureux. Ils apprécient particulièrement les petits plus relaxants tels que les cours de yoga du matin et les chaises longues sur la plage, qui rendent ce séjour intimiste, axé sur la nature, véritablement ressourçant et accueillant.
Les chambres sont souvent décrites comme magnifiques et confortables, dont beaucoup offrent une vue sur l'océan et une ambiance évoquant une cabane perchée dans les arbres. Les inconvénients signalés concernent souvent la climatisation limitée ou restreinte aux heures de la journée, ainsi que le bruit occasionnel en fonction de l'emplacement de la chambre. Les algues peuvent affecter les conditions de la plage selon la saison, et certains clients ont trouvé les prix ou les frais de taxi élevés, tandis que l'inclusion du petit-déjeuner n'était pas toujours claire. Attendez-vous à un séjour intime et ressourçant en bord de plage.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
L'aménagement de la plage, avec de nombreux transats et un service de plage apprécié, est salué, tout comme les cours de yoga quotidiens. Des massages et des séances de bien-être sont également proposés. Les clients soulignent également la commodité du parking et l'accès facile aux propriétés sœurs, notamment une piscine à proximité, et apprécient les politiques acceptant les animaux de compagnie.
Avis de voyageur à ce sujet
10
Yogesh
19 nov. 2024
·
A séjourné 2 nuits
The front desk team were really good. Was super happy with the garden room. It was a nice small property and you can can get some access benefits at sister properties.
The front desk team were really good. Was super happy with the garden room. It was a nice small property and you can can get some access benefits at sister properties.
10
Richard
26 août 2024
·
A séjourné 2 nuits
Alaya was perfect for our short getaway. The room we had was an ocean front, second level, full view and it was absolutely perfect. One of the best rooms I’ve ever stayed in, and I do consider myself well travelled. We really needed the break and so the sound of the waves, the sun warming you and waking you in the morning, it felt like heaven. The hotel was the perfect size for us- small and right up close to the beach. We enjoyed the free yoga in the morning and the teacher was great. She went through it very slow since we’re beginners. The drinks were fab, food delicious, staff was very nice and attentive. Ronnie was super kind, him and Henry made it a good time on the beach with wonderful service and cocktails. Stefan at the front desk was very thorough with information, he cared and wanted to make it a wonderful stay for us. Chakra session with Georgina was life changing! Seriously, if you’re ready, don’t miss out! The Mayan Clay massage was wonderful and relaxing. Loved Alaya! We don’t get to take adult only trips often but we would love to say we’ll be back in the future! Thank you Alaya team
Alaya was perfect for our short getaway. The room we had was an ocean front, second level, full view and it was absolutely perfect. One of the best rooms I’ve ever stayed in, and I do consider myself well travelled. We really needed the break and so the sound of the waves, the sun warming you and waking you in the morning, it felt like heaven. The hotel was the perfect size for us- small and right up close to the beach. We enjoyed the free yoga in the morning and the teacher was great. She went through it very slow since we’re beginners. The drinks were fab, food delicious, staff was very nice and attentive. Ronnie was super kind, him and Henry made it a good time on the beach with wonderful service and cocktails. Stefan at the front desk was very thorough with information, he cared and wanted to make it a wonderful stay for us. Chakra session with Georgina was life changing! Seriously, if you’re ready, don’t miss out! The Mayan Clay massage was wonderful and relaxing. Loved Alaya! We don’t get to take adult only trips often but we would love to say we’ll be back in the future! Thank you Alaya team
10
Jaroslaw Adam
15 déc. 2022
·
A séjourné 19 336 nuits
Alaya is a beautiful beach hotel and we had a very relaxing stay in a treehouse. The staff is very friendly and accommodating. The food is excellent, both on the property and outside (a number of great dining options in the vicinity). We rented bicycles a few times too. The beach area itself isn’t vast and has rather few shading options. What was very important for is is that the hotel is pet friendly. We loved our stay and look forward to visiting again.
Alaya is a beautiful beach hotel and we had a very relaxing stay in a treehouse. The staff is very friendly and accommodating. The food is excellent, both on the property and outside (a number of great dining options in the vicinity). We rented bicycles a few times too. The beach area itself isn’t vast and has rather few shading options. What was very important for is is that the hotel is pet friendly. We loved our stay and look forward to visiting again.
10
Harimelan
27 juil. 2024
·
A séjourné 2 nuits
We had an amazing 2 day stay at Alaya. Front desk staff were so helpful. Daily yoga at 9am was an excellent offering that even my 5 year old son was welcomed. Parking was super convenient and the location of Alaya in my opinion was fantastic. Perfectly walkable to surrounding restaurants and the overall property had an amazing atmosphere. Celebrated our 9 year wedding anniversary which Alaya staff made even more special. I cannot say more other than I highly recommend.
We had an amazing 2 day stay at Alaya. Front desk staff were so helpful. Daily yoga at 9am was an excellent offering that even my 5 year old son was welcomed. Parking was super convenient and the location of Alaya in my opinion was fantastic. Perfectly walkable to surrounding restaurants and the overall property had an amazing atmosphere. Celebrated our 9 year wedding anniversary which Alaya staff made even more special. I cannot say more other than I highly recommend.
10
Celeste
14 avr. 2023
·
A séjourné 3 nuits
It was a very relaxing stay. Waking up everyday to a beautiful breakfast and doing yoga at 9am was so rejuvenating. The location is very good and easy to walk to restaurants and entertainment. There’s a pharmacy right across the street if you forget anything. The parking lot is also across the street so you can safely park and start vacationing.
It was a very relaxing stay. Waking up everyday to a beautiful breakfast and doing yoga at 9am was so rejuvenating. The location is very good and easy to walk to restaurants and entertainment. There’s a pharmacy right across the street if you forget anything. The parking lot is also across the street so you can safely park and start vacationing.
10
NANCY
3 janv. 2025
·
A séjourné 2 nuits
Wonderful stay. Very dog friendly, great location, very clean rooms. The rooms are better than the photos. Highly recommend!
Wonderful stay. Very dog friendly, great location, very clean rooms. The rooms are better than the photos. Highly recommend!
10
Melissa
11 mars 2025
·
A séjourné 1 nuit
We absolutely loved it here! It’s beachfront, & the beach & sun lounges were amazing. You can order food & drinks from the beach - there are servers there. The breakfast was very good. We had the family room with 2 twin beds & the main bed is definitely a full size bed & not the advertised queen. The aircon worked really well. It did take the shower a little while to heat up tho’. They provide robes, but no slippers. The whole property is very rustic as you can see. It was a great stay. I do think it can use a smidge of a refurbishment tho - really just the bathroom sink & shower, but yes, we would stay again.
We absolutely loved it here! It’s beachfront, & the beach & sun lounges were amazing. You can order food & drinks from the beach - there are servers there. The breakfast was very good. We had the family room with 2 twin beds & the main bed is definitely a full size bed & not the advertised queen. The aircon worked really well. It did take the shower a little while to heat up tho’. They provide robes, but no slippers. The whole property is very rustic as you can see. It was a great stay. I do think it can use a smidge of a refurbishment tho - really just the bathroom sink & shower, but yes, we would stay again.
10
Timothy
9 avr. 2023
·
A séjourné 5 nuits
This is a boutique hotel, quaint and friendly. The staff is accommodating to your every need. The hotel is in walking distance of several amazing restaurants and shops. There is a great outdoor local bar right across the street with local food vendors and ice cream. I would recommend upgrading to an ocean view room if you can. Also visit the property’s other hotels, they are in walking distance and offer great food, pools, and views.
This is a boutique hotel, quaint and friendly. The staff is accommodating to your every need. The hotel is in walking distance of several amazing restaurants and shops. There is a great outdoor local bar right across the street with local food vendors and ice cream. I would recommend upgrading to an ocean view room if you can. Also visit the property’s other hotels, they are in walking distance and offer great food, pools, and views.
10
Kristy
24 mars 2023
·
A séjourné 7 nuits
We loved the location, close to shopping and dining. The daily yoga was amazing! Great beach front beds and lounger, no reservations necessary with plenty for hotel guests. Not to mention the room and views were stunning
We loved the location, close to shopping and dining. The daily yoga was amazing! Great beach front beds and lounger, no reservations necessary with plenty for hotel guests. Not to mention the room and views were stunning
10
Samuel
18 août 2025
·
A séjourné 2 nuits
Alaya was so peaceful and wonderful. What better be to stay than on the beach. Food was great. Breakfast lunch and dinner options right on the property. Free pool access to Alquimia which was next door.
Alaya was so peaceful and wonderful. What better be to stay than on the beach. Food was great. Breakfast lunch and dinner options right on the property. Free pool access to Alquimia which was next door.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les chambres et les espaces extérieurs sont fréquemment décrits comme très propres et bien entretenus. Quelques clients ont signalé des problèmes tels que des fuites dans la salle de bain, des insectes et une propreté variable de la plage en raison des algues saisonnières.
Avis de voyageur à ce sujet
8
Diosy
17 sept. 2024
·
A séjourné 7 nuits
The workers are very friendly, but the property needs maintenance. Out of the 7 nights I was there, I had to catch eight frogs between the shower and the bathroom.
The workers are very friendly, but the property needs maintenance. Out of the 7 nights I was there, I had to catch eight frogs between the shower and the bathroom.
10
Lizbeth
27 nov. 2025
·
A séjourné 3 nuits
It was even better than the pictures! Such a well maintained stunning property, loved being on the top level with garden view was lovely and if you walked around the balcony you could see partial ocean view. The staff were super attentive and remembered you and were there to help with a smile. The restaurant food was lovely, and right across the street we had options of poke, açaí, tacos and a bar. Loved being able to visit the sister property Ahau (10 min walk) which is a larger hotel, the food is more diverse there but more expensive obvi. I think Alaya is more family appropriate and recommend Ahau for adults. Both have a clean white sand beachfront. Will def visit these properties again. We took our two yr old and we Loved loved our stay! Def recommend.
It was even better than the pictures! Such a well maintained stunning property, loved being on the top level with garden view was lovely and if you walked around the balcony you could see partial ocean view. The staff were super attentive and remembered you and were there to help with a smile. The restaurant food was lovely, and right across the street we had options of poke, açaí, tacos and a bar. Loved being able to visit the sister property Ahau (10 min walk) which is a larger hotel, the food is more diverse there but more expensive obvi. I think Alaya is more family appropriate and recommend Ahau for adults. Both have a clean white sand beachfront. Will def visit these properties again. We took our two yr old and we Loved loved our stay! Def recommend.
2
Hector
12 oct. 2022
·
A séjourné 3 nuits
Nos dieron una habitación que no había agua , en el tercer piso , no subía el agua y había cucarachas y arañas no estaba bien fumigado , pedimos que nos cambiarán y no lo hicieron, preferencia a extranjeros , no hay tv el internet falla, el personal muy atento pero no resolvieron.
Nos dieron una habitación que no había agua , en el tercer piso , no subía el agua y había cucarachas y arañas no estaba bien fumigado , pedimos que nos cambiarán y no lo hicieron, preferencia a extranjeros , no hay tv el internet falla, el personal muy atento pero no resolvieron.
10
Charlie
2 févr. 2025
·
A séjourné 6 nuits
We loved Alaya Tulum. Between the lovely room, quick access to the beach, lovely, helpful staff, delicious meals.We are extremely happy that we chose this hotel. All the staff we encountered were very attentive. Our rooms were cleaned thoroughly and well daily. The concierge service was very helpful. I highly recommend this hotel.
We loved Alaya Tulum. Between the lovely room, quick access to the beach, lovely, helpful staff, delicious meals.We are extremely happy that we chose this hotel. All the staff we encountered were very attentive. Our rooms were cleaned thoroughly and well daily. The concierge service was very helpful. I highly recommend this hotel.
10
Karla
11 avr. 2025
·
A séjourné 3 nuits
Beautiful and very clean
Beautiful and very clean
6
Aneeqa
11 juin 2024
·
A séjourné 4 nuits
We were a group of girls staying, felt like the people at reception were slightly intrusive. They kept an eye on our every move, which was a bit weird and made comments on what we had done in our room. The resort overall was nice and the beach was lovely, although there were heaps of seaweed they were not getting rid of.
We were a group of girls staying, felt like the people at reception were slightly intrusive. They kept an eye on our every move, which was a bit weird and made comments on what we had done in our room. The resort overall was nice and the beach was lovely, although there were heaps of seaweed they were not getting rid of.
10
Marcos
23 nov. 2025
·
A séjourné 4 nuits
The hotel was the highlight of our trip. The staff was incredibly friendly and attentive, the room was spotless, and it's within walking distance of many restaurants and shops. The complimentary drinks and breakfast were excellent. I highly recommend it; it has a family-friendly atmosphere and is very peaceful.
The hotel was the highlight of our trip. The staff was incredibly friendly and attentive, the room was spotless, and it's within walking distance of many restaurants and shops. The complimentary drinks and breakfast were excellent. I highly recommend it; it has a family-friendly atmosphere and is very peaceful.
10
Brenda
8 avr. 2025
·
A séjourné 3 nuits
This property was absolutely amazing. The staff was great and the rooms were clean. The beach was beautiful.
This property was absolutely amazing. The staff was great and the rooms were clean. The beach was beautiful.
8
Jamal
30 oct. 2024
·
A séjourné 4 nuits
The staff were very friendly and helpful. It rained and our roof started leaking and rain water got all over the bathroom but besides that the hotel and service was very good.
The staff were very friendly and helpful. It rained and our roof started leaking and rain water got all over the bathroom but besides that the hotel and service was very good.
6
Marcia
10 sept. 2025
·
A séjourné 3 nuits
The place itself was beautiful, but the beach was dirty and smelled terrible, so I couldn’t even use it. On top of that, the breakfast situation was a complete disappointment. I booked this hotel because it advertised breakfast included, yet when I asked, they only offered me coffee and said I had to pay for everything else. That’s misleading and unacceptable. Because of this, I refused to eat any meals at the hotel. The prices were ridiculously high for tourists. Even the taxis arranged by the hotel were outrageously expensive, clearly taking advantage of visitors. Yes, the location is nice, but I would never recommend this hotel. I wasted a lot of money in a very short time and left feeling completely frustrated. Definitely not worth it.
The place itself was beautiful, but the beach was dirty and smelled terrible, so I couldn’t even use it. On top of that, the breakfast situation was a complete disappointment. I booked this hotel because it advertised breakfast included, yet when I asked, they only offered me coffee and said I had to pay for everything else. That’s misleading and unacceptable. Because of this, I refused to eat any meals at the hotel. The prices were ridiculously high for tourists. Even the taxis arranged by the hotel were outrageously expensive, clearly taking advantage of visitors. Yes, the location is nice, but I would never recommend this hotel. I wasted a lot of money in a very short time and left feeling completely frustrated. Definitely not worth it.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les clients apprécient les chambres élégantes et inspirées par la nature, dont beaucoup sont spacieuses, dotées de lits confortables et offrent une vue mémorable sur l'océan ou une ambiance de cabane perchée dans les arbres. Cependant, plusieurs personnes soulignent la climatisation limitée ou restreinte aux heures de la journée, ainsi que le bruit lié à l'emplacement de la chambre, avec quelques mentions d'aménagements sombres ou de lits plus petits que prévu.
Avis de voyageur à ce sujet
8
Ann-Merete
19 août 2025
·
A séjourné 8 nuits
Fantastisk sted og service, men rommet jeg fikk var ikke verdt den høye prisen. Vendte mot veien og flere av vinduene hadde folie sånn at man ikke kunne se ut - ga litt følelsen av å være innestengt.
Fantastisk sted og service, men rommet jeg fikk var ikke verdt den høye prisen. Vendte mot veien og flere av vinduene hadde folie sånn at man ikke kunne se ut - ga litt følelsen av å være innestengt.
10
Heemenah
15 mai 2023
·
A séjourné 7 nuits
We stayed in an ocean villa. Beautiful view of the ocean from your room/bed, especially amazing to watch the sunrise! Hotel staff and kitchen were so nice and friendly. Made our vacation very special!
We stayed in an ocean villa. Beautiful view of the ocean from your room/bed, especially amazing to watch the sunrise! Hotel staff and kitchen were so nice and friendly. Made our vacation very special!
8
Pablo
2 mai 2023
·
Service, in general, is outstanding, front desk, waiters and all staff are incredibly helpful and nice. I must say that the room I booked seemed way much nicer in the pictures than in reality. My room was next to the Yoga lounge and restaurant and noise started very early in the mornings, so we couldn't rest as planned.
Service, in general, is outstanding, front desk, waiters and all staff are incredibly helpful and nice. I must say that the room I booked seemed way much nicer in the pictures than in reality. My room was next to the Yoga lounge and restaurant and noise started very early in the mornings, so we couldn't rest as planned.
10
Gary
14 juil. 2025
·
A séjourné 1 nuit
Property is lovely. Air conditioning for me is not adequate. Room does not get cold enough to sleep in the mid-July heat of low to mid 90's - passable but not comfortable.
Property is lovely. Air conditioning for me is not adequate. Room does not get cold enough to sleep in the mid-July heat of low to mid 90's - passable but not comfortable.
6
Joanna Uyen
22 sept. 2023
·
A séjourné 5 nuits
the area is very nice, right in the center of everything which is awesome however the room has very poor Air conditioner system, it didn't work that well in my room and they only turn on between 8pm to 8am, imagining how hot the weather is in Tulum....we also booked an ocean view room and our room view got blocked by a big tree, couldn't see any view which was very disappointed but when we requested to change the room, first they said they will check and tried their best however nothing was done, 2 nights later I checked back with them again, they said they will cut the tree, however, they only cut a few top branches, which still blocked our view... so reaqlly disappointing.
the area is very nice, right in the center of everything which is awesome however the room has very poor Air conditioner system, it didn't work that well in my room and they only turn on between 8pm to 8am, imagining how hot the weather is in Tulum....we also booked an ocean view room and our room view got blocked by a big tree, couldn't see any view which was very disappointed but when we requested to change the room, first they said they will check and tried their best however nothing was done, 2 nights later I checked back with them again, they said they will cut the tree, however, they only cut a few top branches, which still blocked our view... so reaqlly disappointing.
2
Lazaro
17 juil. 2023
·
A séjourné 4 nuits
No ac during day very hot horrible I left hotel 2 days before
No ac during day very hot horrible I left hotel 2 days before
8
Phoebe
5 janv. 2025
·
A séjourné 3 nuits
A good hotel with a beautiful beach. The staff are friendly. The food is excellent. The room we had was the apartment - would not recommend as super loud overlooking the street (lots of traffic / noise) and very dark (bit like a cave!).
A good hotel with a beautiful beach. The staff are friendly. The food is excellent. The room we had was the apartment - would not recommend as super loud overlooking the street (lots of traffic / noise) and very dark (bit like a cave!).
10
Richard
26 août 2024
·
A séjourné 2 nuits
Alaya was perfect for our short getaway. The room we had was an ocean front, second level, full view and it was absolutely perfect. One of the best rooms I’ve ever stayed in, and I do consider myself well travelled. We really needed the break and so the sound of the waves, the sun warming you and waking you in the morning, it felt like heaven. The hotel was the perfect size for us- small and right up close to the beach. We enjoyed the free yoga in the morning and the teacher was great. She went through it very slow since we’re beginners. The drinks were fab, food delicious, staff was very nice and attentive. Ronnie was super kind, him and Henry made it a good time on the beach with wonderful service and cocktails. Stefan at the front desk was very thorough with information, he cared and wanted to make it a wonderful stay for us. Chakra session with Georgina was life changing! Seriously, if you’re ready, don’t miss out! The Mayan Clay massage was wonderful and relaxing. Loved Alaya! We don’t get to take adult only trips often but we would love to say we’ll be back in the future! Thank you Alaya team
Alaya was perfect for our short getaway. The room we had was an ocean front, second level, full view and it was absolutely perfect. One of the best rooms I’ve ever stayed in, and I do consider myself well travelled. We really needed the break and so the sound of the waves, the sun warming you and waking you in the morning, it felt like heaven. The hotel was the perfect size for us- small and right up close to the beach. We enjoyed the free yoga in the morning and the teacher was great. She went through it very slow since we’re beginners. The drinks were fab, food delicious, staff was very nice and attentive. Ronnie was super kind, him and Henry made it a good time on the beach with wonderful service and cocktails. Stefan at the front desk was very thorough with information, he cared and wanted to make it a wonderful stay for us. Chakra session with Georgina was life changing! Seriously, if you’re ready, don’t miss out! The Mayan Clay massage was wonderful and relaxing. Loved Alaya! We don’t get to take adult only trips often but we would love to say we’ll be back in the future! Thank you Alaya team
10
Teri
27 juin 2025
·
A séjourné 4 nuits
I was on a solo trip and I absolutely loved my choice to stay here. I felt safe and well connected to the team. Room felt like a treehouse. Access to sister hotel and jungle gym were a plus.
I was on a solo trip and I absolutely loved my choice to stay here. I felt safe and well connected to the team. Room felt like a treehouse. Access to sister hotel and jungle gym were a plus.
10
Joan
16 juil. 2023
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A séjourné 7 nuits
The small intimate atmosphere & beach exposure with confortable lounges & protective umbrellas. The fact that they gave my husband a room with two full beds instead of a queen or king bothered me.
The small intimate atmosphere & beach exposure with confortable lounges & protective umbrellas. The fact that they gave my husband a room with two full beds instead of a queen or king bothered me.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est largement salué pour sa chaleur, son attention et son aspect proactif, le personnel faisant souvent preuve d'un dévouement exceptionnel pour les occasions spéciales et les demandes particulières. Quelques clients ont signalé des problèmes non résolus ou des malentendus concernant les surclassements, la facturation ou les objets perdus.
Avis de voyageur à ce sujet
10
Jennifer
2 sept. 2024
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A séjourné 2 nuits
My stay at Alaya Tulum was nothing short of magical. From the moment we arrived, we were captivated by the beauty and tranquility of this incredible place. The entire property is impeccably maintained, with attention to detail evident in every corner. The lush greenery, the artfully designed spaces, and the serene beachfront created an atmosphere of pure relaxation. The service was exceptional from start to finish. Stefan helped us with reservations and the lady who assisted us at check-in were incredibly welcoming, making sure we felt at home right away with a special upgrade to an ocean front room and some champagne and strawberries. Their warmth and professionalism set the tone for the rest of our stay. Throughout our time at Alaya, the entire service staff went above and beyond to ensure our comfort. Whether it was the delicious meals, the perfectly maintained rooms, coffee brought to us in the morning. Simply lovely. Cleanliness was impeccable, and the care taken in maintaining the property added to the overall sense of serenity and luxury. The combination of beautiful surroundings, outstanding service, and those special little touches made our stay at Alaya Tulum an unforgettable experience. I can't recommend this place highly enough for anyone looking to escape to a paradise where every detail is carefully curated for an exceptional stay.
My stay at Alaya Tulum was nothing short of magical. From the moment we arrived, we were captivated by the beauty and tranquility of this incredible place. The entire property is impeccably maintained, with attention to detail evident in every corner. The lush greenery, the artfully designed spaces, and the serene beachfront created an atmosphere of pure relaxation. The service was exceptional from start to finish. Stefan helped us with reservations and the lady who assisted us at check-in were incredibly welcoming, making sure we felt at home right away with a special upgrade to an ocean front room and some champagne and strawberries. Their warmth and professionalism set the tone for the rest of our stay. Throughout our time at Alaya, the entire service staff went above and beyond to ensure our comfort. Whether it was the delicious meals, the perfectly maintained rooms, coffee brought to us in the morning. Simply lovely. Cleanliness was impeccable, and the care taken in maintaining the property added to the overall sense of serenity and luxury. The combination of beautiful surroundings, outstanding service, and those special little touches made our stay at Alaya Tulum an unforgettable experience. I can't recommend this place highly enough for anyone looking to escape to a paradise where every detail is carefully curated for an exceptional stay.
10
Matthew
15 avr. 2025
·
A séjourné 7 nuits
I’m sad writing this review as our week at Alaya has come to an end. It was a magical trip highlighted with the most beautiful hotel and the kindest most wonderful staff. Silvestre, Daniel, Mitsubishi, Stephan, Jonathan, Hugo, Macario and everyone else added to the magic! At the press of a button our every need was attended to with a smile and they made our trip so special. We travel frequently and love exploring new destinations but we already agreed we will be back next year. The beach, the room and the location all could not have been any better. We dined at Michelin rated restaurants as well as food trucks, all walking distance and it was all amazing! Thank you to the lovely staff and we will see you again next year.
I’m sad writing this review as our week at Alaya has come to an end. It was a magical trip highlighted with the most beautiful hotel and the kindest most wonderful staff. Silvestre, Daniel, Mitsubishi, Stephan, Jonathan, Hugo, Macario and everyone else added to the magic! At the press of a button our every need was attended to with a smile and they made our trip so special. We travel frequently and love exploring new destinations but we already agreed we will be back next year. The beach, the room and the location all could not have been any better. We dined at Michelin rated restaurants as well as food trucks, all walking distance and it was all amazing! Thank you to the lovely staff and we will see you again next year.
10
Ken
8 août 2024
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A séjourné 5 nuits
The staff was beyond exceptional! Not only was the room excellent but they were quick with any minor fixes we needed. They also helped surprise me for my birthday. Cannot say enough great things about them! The beach was also well maintained and the food/drinks were great.
The staff was beyond exceptional! Not only was the room excellent but they were quick with any minor fixes we needed. They also helped surprise me for my birthday. Cannot say enough great things about them! The beach was also well maintained and the food/drinks were great.
2
Michael
23 oct. 2025
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A séjourné 5 nuits
As soon as we checked in we were greeted with mosquitos! Don’t go here if you don’t want to get eaten alive! We initially booked the apartment suite because we wanted more room. We were told that Expedia “upgraded” us but the room they “upgraded” us to was smaller and most of the outlets in the room didn’t work. We wanted a refrigerator brought up for water and it started leaking into the floor. We were also told that breakfast was included in the “upgrade” but after receiving the breakfast we were given a bill and told that it wasn’t included. That was the final straw for us so we checked out and asked for our money back in which we were told we could not be refunded. After Expedia tried to contact them several times about the matter they never responded and I never got my money back. Tulum is dead and not a lot going on so I would steer clear of Tulum and this property unless you want to party with the mosquitoes.
As soon as we checked in we were greeted with mosquitos! Don’t go here if you don’t want to get eaten alive! We initially booked the apartment suite because we wanted more room. We were told that Expedia “upgraded” us but the room they “upgraded” us to was smaller and most of the outlets in the room didn’t work. We wanted a refrigerator brought up for water and it started leaking into the floor. We were also told that breakfast was included in the “upgrade” but after receiving the breakfast we were given a bill and told that it wasn’t included. That was the final straw for us so we checked out and asked for our money back in which we were told we could not be refunded. After Expedia tried to contact them several times about the matter they never responded and I never got my money back. Tulum is dead and not a lot going on so I would steer clear of Tulum and this property unless you want to party with the mosquitoes.
10
Mervyn
27 juil. 2024
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A séjourné 3 nuits
The staff and service was impeccable. Selzin on the front desk was extremely helpful. Highly recommend this place to stay.
The staff and service was impeccable. Selzin on the front desk was extremely helpful. Highly recommend this place to stay.
10
Alfonso Javier Lopez
5 nov. 2025
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A séjourné 3 nuits
The staff was great and always very nice and attentive. The food was excellent and the Alaya wa beautiful.
The staff was great and always very nice and attentive. The food was excellent and the Alaya wa beautiful.
10
Marcos
23 nov. 2025
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A séjourné 4 nuits
The hotel was the highlight of our trip. The staff was incredibly friendly and attentive, the room was spotless, and it's within walking distance of many restaurants and shops. The complimentary drinks and breakfast were excellent. I highly recommend it; it has a family-friendly atmosphere and is very peaceful.
The hotel was the highlight of our trip. The staff was incredibly friendly and attentive, the room was spotless, and it's within walking distance of many restaurants and shops. The complimentary drinks and breakfast were excellent. I highly recommend it; it has a family-friendly atmosphere and is very peaceful.
2
Mariana
29 mars 2024
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A séjourné 2 nuits
I was extremely dissapointed in the way that the staff manage the loss of my headphones. Since it’s a five star resort, I’m expecting a five star service with every situation prestened. I left my headphones in my room the day that I checked out. I could see in find my iPhone that the headphones were at the resort, I let them know inemediatly, and for three days I provided the staff the location as I could see the headphones had left the hotel. The response from the staff was quite complaisant as I was told there was nothing that it could be done. This is not two star service not even one. Not only I will not be going back to your hotel, but I would be informing my friends to frequent your hotel to find another resort, since it’s not a safe place to be staying at.
I was extremely dissapointed in the way that the staff manage the loss of my headphones. Since it’s a five star resort, I’m expecting a five star service with every situation prestened. I left my headphones in my room the day that I checked out. I could see in find my iPhone that the headphones were at the resort, I let them know inemediatly, and for three days I provided the staff the location as I could see the headphones had left the hotel. The response from the staff was quite complaisant as I was told there was nothing that it could be done. This is not two star service not even one. Not only I will not be going back to your hotel, but I would be informing my friends to frequent your hotel to find another resort, since it’s not a safe place to be staying at.
10
Sarah
30 nov. 2025
·
A séjourné 1 nuit
This place is absolutely incredible. From the environment, proximity to the beach, service and the room. We loved it and would love to come back. Very walkable to all of the restaurants and shops.
This place is absolutely incredible. From the environment, proximity to the beach, service and the room. We loved it and would love to come back. Very walkable to all of the restaurants and shops.
10
Annette
22 févr. 2025
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A séjourné 4 nuits
I enjoyed the chill vibe of the property. The service and staff were exceptional and all my needs were met.
I enjoyed the chill vibe of the property. The service and staff were exceptional and all my needs were met.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
L'hôtel est situé en bord de mer et permet de rejoindre de nombreux restaurants et boutiques à pied. Plusieurs clients ont trouvé le cadre paisible malgré l'animation du quartier. Certains soulignent le coût élevé des taxis ou du transport ainsi que le bruit occasionnel de la rue dans les chambres donnant sur la route.
Avis de voyageur à ce sujet
8
Ann-Merete
19 août 2025
·
A séjourné 8 nuits
Fantastisk sted og service, men rommet jeg fikk var ikke verdt den høye prisen. Vendte mot veien og flere av vinduene hadde folie sånn at man ikke kunne se ut - ga litt følelsen av å være innestengt.
Fantastisk sted og service, men rommet jeg fikk var ikke verdt den høye prisen. Vendte mot veien og flere av vinduene hadde folie sånn at man ikke kunne se ut - ga litt følelsen av å være innestengt.
10
Geoffrey
6 oct. 2023
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A séjourné 2 nuits
Excellent property and services. Right on the beach and close to everything without the noise.
Excellent property and services. Right on the beach and close to everything without the noise.
10
Maria
13 sept. 2024
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A séjourné 5 nuits
Great cozy hotel right on the beach. Truly an amazing experience. The only downfall is since it’s on the beach you can only get to the hotel by taxi and it cost $30-$40 for every time you enter and leave the area to go into the city. And taxi drivers are always trying to maximize how much they charge. For that reason alone I will not stay in the beach area again. That was too frustrating. The first night I arrive the taxi drivers went on strike and there wasn’t any taxis available the second day I was in Tulum. I felt trapped. Be ready to spend a lot of money on their food as well. My friend and I would spend $60-$90 on breakfast alone at the hotel. I will say the food is super clean. They offer all healthy choices. They offer you one free healthy drink a day .i chose a shot of tumeric and ginger. Waking up on the beach was also breathtaking. The stars at night are amazing.
Great cozy hotel right on the beach. Truly an amazing experience. The only downfall is since it’s on the beach you can only get to the hotel by taxi and it cost $30-$40 for every time you enter and leave the area to go into the city. And taxi drivers are always trying to maximize how much they charge. For that reason alone I will not stay in the beach area again. That was too frustrating. The first night I arrive the taxi drivers went on strike and there wasn’t any taxis available the second day I was in Tulum. I felt trapped. Be ready to spend a lot of money on their food as well. My friend and I would spend $60-$90 on breakfast alone at the hotel. I will say the food is super clean. They offer all healthy choices. They offer you one free healthy drink a day .i chose a shot of tumeric and ginger. Waking up on the beach was also breathtaking. The stars at night are amazing.
10
Olga
3 janv. 2025
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A séjourné 4 nuits
Absolutely great hotel! Everything was perfect, the best hotel we ever stayed in Tulum (being coming here for 4 years) Very quiet also!
Absolutely great hotel! Everything was perfect, the best hotel we ever stayed in Tulum (being coming here for 4 years) Very quiet also!
10
Liliya
20 mai 2023
·
A séjourné 3 nuits
Great location, nice clean hotel. We had amazing stay at Alaya. Breakfast was really good
Great location, nice clean hotel. We had amazing stay at Alaya. Breakfast was really good
10
Ravi
22 mars 2023
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A séjourné 4 nuits
Nice location away from the clubs and restaurants but easily walkable. Parking was easy. Nice outdoor bar just up the road with food options
Nice location away from the clubs and restaurants but easily walkable. Parking was easy. Nice outdoor bar just up the road with food options
10
Korosh
28 nov. 2023
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A séjourné 3 nuits
The design of our room and property was very nice and unique. The staff were very friendly. Access to a quiet and clean beach was a nice benefit.
The design of our room and property was very nice and unique. The staff were very friendly. Access to a quiet and clean beach was a nice benefit.
10
Ilan
8 sept. 2024
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A séjourné 3 nuits
This place is really perfect. A great location within walking distance to the restaurants and shops but also quiet and laid back to relax at the absolutely gorgeous beach. The property is wonderful. It is a small place, it is surrounded by jungle plants, white sand and the turquoise sea is steps away. The small houses and spacious rooms are beautiful. One thing to keep in mind is that AC is off between 8:30am and 6:30pm. We are used to having AC on all day at our home but honestly we were not bothered by this limitation. I really don’t want to write this review so that too many people find out about this little gem. I would not hesitate to stay here again when in Tulum.
This place is really perfect. A great location within walking distance to the restaurants and shops but also quiet and laid back to relax at the absolutely gorgeous beach. The property is wonderful. It is a small place, it is surrounded by jungle plants, white sand and the turquoise sea is steps away. The small houses and spacious rooms are beautiful. One thing to keep in mind is that AC is off between 8:30am and 6:30pm. We are used to having AC on all day at our home but honestly we were not bothered by this limitation. I really don’t want to write this review so that too many people find out about this little gem. I would not hesitate to stay here again when in Tulum.
10
Sven
14 avr. 2023
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A séjourné 7 nuits
Alaya Tulum is the place to go. Private clean beach, nice and friendly people and lots of fine dining restaurants in walking distance. The apartments are super clean and have everything you need. Was for sure not the last time for us - we love this place and the area.
Alaya Tulum is the place to go. Private clean beach, nice and friendly people and lots of fine dining restaurants in walking distance. The apartments are super clean and have everything you need. Was for sure not the last time for us - we love this place and the area.
10
Sarah
30 nov. 2025
·
A séjourné 1 nuit
This place is absolutely incredible. From the environment, proximity to the beach, service and the room. We loved it and would love to come back. Very walkable to all of the restaurants and shops.
This place is absolutely incredible. From the environment, proximity to the beach, service and the room. We loved it and would love to come back. Very walkable to all of the restaurants and shops.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La nourriture et le petit-déjeuner sont fréquemment salués, avec un service en bord de plage et des options pratiques sur place. Les clients ont également apprécié les restaurants à proximité. Cependant, plusieurs ont mentionné des prix élevés et une certaine confusion quant à l'inclusion du petit-déjeuner.
Avis de voyageur à ce sujet
10
Paul
12 sept. 2023
·
A séjourné 5 nuits
The Alaya Tulum lived up to all of our expectations. Intimate, quiet, while still giving you that "resort" feeling. The service was perfect in every way. Gaby was especially wonderful, as was the main dining room manager during our stay. All of the staff are so friendly and helpful, we cannot say enough good things about them all. Access to the beach is immediate, comfortable, and had everything we could have wanted. The care they take in keeping their grounds top notch is impressive, it is simply beautiful!!! The food from their dining room was top notch as far as my wife and I were concerned, and access to other great food vendors and a great bar (say hi to Salvador), were just steps away, with tons of choices, good music, and friendly people. The room we had was very nice. Large shower, decent sized bathroom, nice wardrobe and drawers, and the bedroom was good sized with a very comfortable mattress and pillows. With a very nice porch to relax on with beautiful views, that the staff delivered coffee and tea to every morning for a great start to our day. I could go on forever, but to finish, I really have no negative comments to offer. Enjoy!
The Alaya Tulum lived up to all of our expectations. Intimate, quiet, while still giving you that "resort" feeling. The service was perfect in every way. Gaby was especially wonderful, as was the main dining room manager during our stay. All of the staff are so friendly and helpful, we cannot say enough good things about them all. Access to the beach is immediate, comfortable, and had everything we could have wanted. The care they take in keeping their grounds top notch is impressive, it is simply beautiful!!! The food from their dining room was top notch as far as my wife and I were concerned, and access to other great food vendors and a great bar (say hi to Salvador), were just steps away, with tons of choices, good music, and friendly people. The room we had was very nice. Large shower, decent sized bathroom, nice wardrobe and drawers, and the bedroom was good sized with a very comfortable mattress and pillows. With a very nice porch to relax on with beautiful views, that the staff delivered coffee and tea to every morning for a great start to our day. I could go on forever, but to finish, I really have no negative comments to offer. Enjoy!
10
Eugenia
1 juin 2024
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A séjourné 1 nuit
I loved the vibe of this hotel, calm and relaxing which is opposite of the party vibe in tulum. The staff is incredibly helpful and kind. I did a yoga class that was fantastic with a wide open and breeze room. The chef was kind enough to prepare a simple meal for my husband who had a stomach bug. Gaby went out of her way to bring my breakfast out to the beach :) Tulum has really changed from our last trip 7 years ago and it feels super busy but this hotel makes you feel very relaxed! loved it
I loved the vibe of this hotel, calm and relaxing which is opposite of the party vibe in tulum. The staff is incredibly helpful and kind. I did a yoga class that was fantastic with a wide open and breeze room. The chef was kind enough to prepare a simple meal for my husband who had a stomach bug. Gaby went out of her way to bring my breakfast out to the beach :) Tulum has really changed from our last trip 7 years ago and it feels super busy but this hotel makes you feel very relaxed! loved it
8
Lloyd Albert
28 juil. 2023
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A séjourné 3 nuits
Small boutique hotel with excellent food. Rooms are too small for 4 persons - but the hotel is located in a great spot along the beach. No luxury but charming
Small boutique hotel with excellent food. Rooms are too small for 4 persons - but the hotel is located in a great spot along the beach. No luxury but charming
10
Liliya
20 mai 2023
·
A séjourné 3 nuits
Great location, nice clean hotel. We had amazing stay at Alaya. Breakfast was really good
Great location, nice clean hotel. We had amazing stay at Alaya. Breakfast was really good
10
Alfonso Javier Lopez
5 nov. 2025
·
A séjourné 3 nuits
The staff was great and always very nice and attentive. The food was excellent and the Alaya wa beautiful.
The staff was great and always very nice and attentive. The food was excellent and the Alaya wa beautiful.
10
Melissa
11 mars 2025
·
A séjourné 1 nuit
We absolutely loved it here! It’s beachfront, & the beach & sun lounges were amazing. You can order food & drinks from the beach - there are servers there. The breakfast was very good. We had the family room with 2 twin beds & the main bed is definitely a full size bed & not the advertised queen. The aircon worked really well. It did take the shower a little while to heat up tho’. They provide robes, but no slippers. The whole property is very rustic as you can see. It was a great stay. I do think it can use a smidge of a refurbishment tho - really just the bathroom sink & shower, but yes, we would stay again.
We absolutely loved it here! It’s beachfront, & the beach & sun lounges were amazing. You can order food & drinks from the beach - there are servers there. The breakfast was very good. We had the family room with 2 twin beds & the main bed is definitely a full size bed & not the advertised queen. The aircon worked really well. It did take the shower a little while to heat up tho’. They provide robes, but no slippers. The whole property is very rustic as you can see. It was a great stay. I do think it can use a smidge of a refurbishment tho - really just the bathroom sink & shower, but yes, we would stay again.
10
Scott
25 sept. 2025
·
A séjourné 3 nuits
Room and staff were amazing. Food was good, beaches not so much but it was seaweed season apparently. But everything else was awesome!
Room and staff were amazing. Food was good, beaches not so much but it was seaweed season apparently. But everything else was awesome!
6
Marcia
10 sept. 2025
·
A séjourné 3 nuits
The place itself was beautiful, but the beach was dirty and smelled terrible, so I couldn’t even use it. On top of that, the breakfast situation was a complete disappointment. I booked this hotel because it advertised breakfast included, yet when I asked, they only offered me coffee and said I had to pay for everything else. That’s misleading and unacceptable. Because of this, I refused to eat any meals at the hotel. The prices were ridiculously high for tourists. Even the taxis arranged by the hotel were outrageously expensive, clearly taking advantage of visitors. Yes, the location is nice, but I would never recommend this hotel. I wasted a lot of money in a very short time and left feeling completely frustrated. Definitely not worth it.
The place itself was beautiful, but the beach was dirty and smelled terrible, so I couldn’t even use it. On top of that, the breakfast situation was a complete disappointment. I booked this hotel because it advertised breakfast included, yet when I asked, they only offered me coffee and said I had to pay for everything else. That’s misleading and unacceptable. Because of this, I refused to eat any meals at the hotel. The prices were ridiculously high for tourists. Even the taxis arranged by the hotel were outrageously expensive, clearly taking advantage of visitors. Yes, the location is nice, but I would never recommend this hotel. I wasted a lot of money in a very short time and left feeling completely frustrated. Definitely not worth it.
8
jaman
19 sept. 2024
·
A séjourné 3 nuits
Beautiful villas right on the beach. Perfect location with several restaurants/bars nearby. Great staff/service. Great breakfast and beach bar service. Very thankful to the staff for helping us find an emergency doctor and dentist after a fall. The floors are very slick so be careful if wet. Love Alaya. Love Tulum.
Beautiful villas right on the beach. Perfect location with several restaurants/bars nearby. Great staff/service. Great breakfast and beach bar service. Very thankful to the staff for helping us find an emergency doctor and dentist after a fall. The floors are very slick so be careful if wet. Love Alaya. Love Tulum.
10
Samuel
18 août 2025
·
A séjourné 2 nuits
Alaya was so peaceful and wonderful. What better be to stay than on the beach. Food was great. Breakfast lunch and dinner options right on the property. Free pool access to Alquimia which was next door.
Alaya was so peaceful and wonderful. What better be to stay than on the beach. Food was great. Breakfast lunch and dinner options right on the property. Free pool access to Alquimia which was next door.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Lysanne
2 mai 2026
·
A séjourné 7 nuits
Super propre, les chambres sont entretenues deux fois par jour, matin et soir. Vue sur la plage. Très calme. Personnel accessible, sympathique et respectueux. Je recommande fortement!
Super propre, les chambres sont entretenues deux fois par jour, matin et soir. Vue sur la plage. Très calme. Personnel accessible, sympathique et respectueux. Je recommande fortement!
10
Charles-olivier
28 nov. 2025
·
A séjourné 3 nuits
Hotel charmant. Très bien situé. Service personnalisé. Nourriture très bonne et cocktails à prix abordables (2 pour 1 dans notre cas) pour Tulum. Je le recommande fortement. Plusieurs restaurants à proximité comme le Lula's au Zebra qui était excellent (nous sommes allés 2 fois). Les chambres étaient grandes et très propres. Nous y retournerions!
Hotel charmant. Très bien situé. Service personnalisé. Nourriture très bonne et cocktails à prix abordables (2 pour 1 dans notre cas) pour Tulum. Je le recommande fortement. Plusieurs restaurants à proximité comme le Lula's au Zebra qui était excellent (nous sommes allés 2 fois). Les chambres étaient grandes et très propres. Nous y retournerions!
10
Ana
11 juin 2026
·
A séjourné 2 nuits
Muy buena ubicación, no tiene alberca pero tiene acceso gratuito a varios hoteles que si cuentan con alberca Diario te dan una bebida de cortesía Si regreso
Muy buena ubicación, no tiene alberca pero tiene acceso gratuito a varios hoteles que si cuentan con alberca Diario te dan una bebida de cortesía Si regreso
10
Jonathan
7 juin 2026
·
A séjourné 5 nuits
This was an exceptional place to stay. From the moment we arrived, the staff went above and beyond to make our experience memorable. Their hospitality was warm, attentive, and genuinely welcoming. The views were absolutely stunning and provided the perfect backdrop for a relaxing getaway. The food and drinks were excellent, making it easy to enjoy a great meal on-site when we didn’t feel like venturing into town. For those who do want to explore, the location is ideal—there are numerous shops, restaurants, and conveniences just a short five-minute walk away. One of the highlights of our stay was the romantic dinner I arranged for my wife and me. The staff did a phenomenal job with every detail, creating a beautiful and intimate experience that exceeded our expectations. The service was impeccable, and it became one of our favorite memories from the trip. We thoroughly enjoyed our time here and would not hesitate to return. Highly recommended for anyone looking for a beautiful location, outstanding service, and a truly memorable stay.
This was an exceptional place to stay. From the moment we arrived, the staff went above and beyond to make our experience memorable. Their hospitality was warm, attentive, and genuinely welcoming. The views were absolutely stunning and provided the perfect backdrop for a relaxing getaway. The food and drinks were excellent, making it easy to enjoy a great meal on-site when we didn’t feel like venturing into town. For those who do want to explore, the location is ideal—there are numerous shops, restaurants, and conveniences just a short five-minute walk away. One of the highlights of our stay was the romantic dinner I arranged for my wife and me. The staff did a phenomenal job with every detail, creating a beautiful and intimate experience that exceeded our expectations. The service was impeccable, and it became one of our favorite memories from the trip. We thoroughly enjoyed our time here and would not hesitate to return. Highly recommended for anyone looking for a beautiful location, outstanding service, and a truly memorable stay.
10
Balraj Naraine
3 juin 2026
·
A séjourné 6 nuits
We celebrated our 25th anniversary with a seven day trip to Tulum. The Alaya was a great place to stay. The staff is courteous and friendly. The rooms are spacious and well maintained. The location is quiet but within walking distance of amenities. We enjoyed our stay and highly recommend this hotel.
We celebrated our 25th anniversary with a seven day trip to Tulum. The Alaya was a great place to stay. The staff is courteous and friendly. The rooms are spacious and well maintained. The location is quiet but within walking distance of amenities. We enjoyed our stay and highly recommend this hotel.
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 20:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
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octobre 2026
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-28: 161.0968276375122USD
- 2026-09-29: 93.02264201529694USD
- 2026-09-30: 82.96555728076171USD
- 2026-10-01: 83.43413381680297USD
- 2026-10-02: 83.44465351748657USD
- 2026-10-03: 84.52991290182494USD
- 2026-10-04: 84.52991290182494USD
- 2026-10-05: 84.49273925557708USD
- 2026-10-06: 84.85749430485534USD
- 2026-10-07: 85.75197165039825USD
- 2026-10-08: 85.75197165039825USD
- 2026-10-09: 84.94412611624145USD
- 2026-10-10: 90.19016935089111USD
- 2026-10-11: 84.82413578031921USD
- 2026-10-12: 86.64229648251343USD
- 2026-10-13: 86.58562332529449USD
- 2026-10-14: 86.66953004974364USD
- 2026-10-15: 86.66953004974364USD
- 2026-10-16: 91.91558193546295USD
- 2026-10-17: 93.36181585164641USD
- 2026-10-18: 91.91558193546295USD
- 2026-10-19: 93.34178862542724USD
- 2026-10-20: 91.91558193546295USD
- 2026-10-21: 91.91558193546295USD
- 2026-10-22: 98.19887976901245USD
- 2026-10-23: 91.91558193546295USD
- 2026-10-24: 86.63348104254914USD
- 2026-10-25: 86.66953004974364USD
- 2026-10-26: 93.32863899957275USD
- 2026-10-27: 136.5568747528839USD
- 2026-10-28: 90.34974698149108USD
- 2026-10-29: 84.13627193101502USD
- 2026-10-30: 166.47730849438477USD
- 2026-10-31: 160.49322520651245USD
- 2026-11-01: 160.49322520651245USD
- 2026-11-02: 152.78372068299865USD
- 2026-11-03: 160.49322520651245USD
- 2026-11-04: 166.47730849438477USD
- 2026-11-05: 198.39245396731567USD
- 2026-11-06: 161.1063611162567USD
- 2026-11-07: 160.49322520651245USD
- 2026-11-08: NO DATA
- 2026-11-09: NO DATA
- 2026-11-10: 161.4107922569275USD
- 2026-11-11: 160.49322520651245USD
- 2026-11-12: 161.2512146263275USD
- 2026-11-13: 160.49322520651245USD
- 2026-11-14: 161.4107922569275USD
- 2026-11-15: 160.49322520651245USD
- 2026-11-16: 161.2512146263275USD
- 2026-11-17: 160.49322520651245USD
- 2026-11-18: 166.47730849438477USD
- 2026-11-19: 160.49322520651245USD
- 2026-11-20: 160.49322520651245USD
- 2026-11-21: 166.47730849438477USD
- 2026-11-22: 166.47730849438477USD
- 2026-11-23: 160.49322520651245USD
- 2026-11-24: 160.49322520651245USD
- 2026-11-25: 166.74659899017334USD
- 2026-11-26: 160.49322520651245USD
- 2026-11-27: 154.50914191864013USD
- 2026-11-28: 154.50914191864013USD
Cet hébergement assure votre transfert depuis le terminal des ferries et l'aéroport (en supplément). Vous devez contacter l’hébergement à ce sujet 48 heures avant l’arrivée, grâce aux coordonnées fournies dans la confirmation de réservation.La réception est ouverte tous les jours de 07 h 00 à 22 h 00. Cet hébergement n'assure aucun service d'enregistrement en dehors des heures normales de la réception. Les horaires de la réception sont limités. Si vous venez en voiture, veuillez contacter l’hébergement à l’avance pour obtenir plus d’informations (par exemple, un itinéraire). Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit ; espèces non acceptées
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée, un système de sécurité et une trousse de secours
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hôtel avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- Si vous souhaitez amener votre animal de compagnie, veuillez contacter directement l'hébergement au moyen des coordonnées fournies dans la confirmation de réservation. Les animaux de compagnie font l'objet d'un supplément (voir section « Frais »).
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
- Navette aéroport : 319 USD par véhicule, aller-retour, maximum 4 passager(s)
- Animaux de compagnie : 25 USD par animal et par séjour
- Lit d'appoint : 45.0 USD par nuit
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Chambres non-fumeurs
Service en chambre
Organisation d'excursions
Ménage
Activités
Plage privée
Jardin
Plage (à proximité)
Plongée
Planche à voile
Cyclisme
Pêche
Bicycle Tour Information
Mobilier d'extérieur
Terrasse
Fitness Center (nearby)
Parking
Parking
Parking gratuit
Parking Onsite
Connexion Internet
Wi-fi gratuit
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Massage
Petit-déjeuner en chambre
Chambre familiale
Beach Sun Loungers
Services
Organisation d'excursions
Ménage
Coffre-fort
Location de vélos
Consigne à bagage
Laverie
Concierge Services