Hampton Inn & Suites Downers Grove Chicago
$148
/ night
Avg. for September
Select dates to see prices and availability
$148
/ night
Avg. for September
Monthly average prices
Nightly prices at Hampton Inn & Suites Downers Grove Chicago average $115 in February, the cheapest month, and $166 in July, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $118 |
| February | $115 |
| March | $122 |
| April | $127 |
| May | $153 |
| June | $164 |
| July | $166 |
| August | $151 |
| September | $148 |
| October | $146 |
| November | $137 |
| December | $120 |
J
F
M
A
M
J
J
A
Sep · $148
S
O
N
D
Most expensive: July (~$166)
Cheapest: February (~$115)
About this property
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Amenities
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Business amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Downers Grove? This hotel has 3401 square feet (316 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Dining
Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily.
Rooms
Make yourself at home in one of the 106 guestrooms featuring refrigerators and flat-screen televisions. Your bed comes with premium bedding, and all rooms are furnished with double sofa beds. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Location
Located in Downers Grove, Hampton Inn & Suites Downers Grove Chicago is in the business district, a 4-minute drive from Yorktown Shopping Center and 5 minutes from Morton Arboretum. This hotel is 3.3 mi (5.4 km) from College of Dupage and 4.6 mi (7.5 km) from Oakbrook Center Mall.
What's nearby
Yorktown Shopping Center(1.2 miles)
Morton Arboretum(2.2 miles)
Advocate Good Samaritan Hospital(2.3 miles)
College of Dupage(3.3 miles)
Loyola Medicine Oakbrook Terrace(4 miles)
Mayslake Peabody Mansion(4.4 miles)
Rush Health(4.4 miles)
Lilacia Park(4.6 miles)
Oakbrook Center Mall(4.6 miles)
Ty Warner Park(4.9 miles)
Drury Lane Theater(5.1 miles)
Lizzadro Museum of Lapidary Art(5.5 miles)
Wheaton College(6 miles)
Elmhurst Hospital - Main Campus(6.2 miles)
Arrowhead Golf Club(6.2 miles)
Chicago O'Hare Intl. Airport (ORD)(20 miles)
Chicago, IL (DPA-Dupage)(20.9 miles)
Chicago Midway Airport (MDW)(31.2 miles)
Chicago, IL (PWK-Chicago Executive)(27.3 miles)
Rockford, IL (RFD-Greater Rockford)(78.1 miles)
Laundry service
Elevator / Lift
Multilingual Staff
Safe-Deposit Box
Meeting Rooms
Bicycle Rental
Location
1500 Opus Place, Downers Grove, Illinois, United States of America
Yorktown Shopping Center (1.2 miles)
Morton Arboretum (2.2 miles)
Advocate Good Samaritan Hospital (2.3 miles)
College of Dupage (3.3 miles)
Loyola Medicine Oakbrook Terrace (4 miles)
Mayslake Peabody Mansion (4.4 miles)
Room options
6
Suite, 2 Double Beds
Room details
2 Full Beds
Sleeps 4
Air ConditioningHeatingSeparate Living Room
9
Room, 1 King Bed, Accessible (Hearing)
Room details
1 King Bed
Sleeps 4
Air ConditioningHeatingSeparate Living Room
8
Room, 1 King Bed, Accessible (Roll-In Shower)
Room details
1 King Bed
Sleeps 4
Air ConditioningHeatingSeparate Living Room
7
Suite, 1 King Bed (Hospitality)
Room details
1 King Bed
Sleeps 4
Air ConditioningHeatingSeparate Living Room
9
Suite, 1 King Bed
Room details
1 King Bed
Sleeps 4
Air ConditioningHeatingSeparate Living Room
8
Room, 1 King Bed with Sofa Bed, Accessible, Bathtub
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningHeatingSeparate Living Room
Guest reviews
8.3
Very good
Based on 1,002 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Hampton Inn & Suites Downers Grove Chicago, travelers highlight friendly staff, spacious suite-style rooms, and a convenient location with a generally well-liked breakfast, while noting recurring issues with the aging pool and hot tub and disruptions from renovations.
Read moreWas this helpful?
What guests think
At Hampton Inn & Suites Downers Grove Chicago, travelers highlight friendly staff, spacious suite-style rooms, and a convenient location with a generally well-liked breakfast, while noting recurring issues with the aging pool and hot tub and disruptions from renovations.
Some guests reported noisy or unreliable heating and cooling, dated fixtures, and occasional maintenance problems affecting comfort. Cleanliness feedback is mixed, with several reports of stained linens, dusty surfaces, or bathrooms needing better attention, and housekeeping offered every other day confusing some guests. Overall, this suits visitors seeking a practical, good-value stay who can tolerate facility wear and intermittent disruption.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Gym is well regarded, but many reviews cite dirty, cold, or closed pools and hot tubs, frequent elevator outages, and renovation-related disruptions.
Related guest reviews
8
Samantha
Oct 26, 2025
·
Stayed 1 night
Service was great. Staff was very nice. 1 elevator was not working so very busy. The pool and hot tub area was very old and run down. Sounds like there is plans for renovation but definitely looked dirty.
Service was great. Staff was very nice. 1 elevator was not working so very busy. The pool and hot tub area was very old and run down. Sounds like there is plans for renovation but definitely looked dirty.
8
James
Jul 29, 2024
·
Stayed 3 nights
Nice hotel but under renovation so the gym was not available. Staff was very nice although they were overwhelmed at breakfast. I would definitely return if I need to be in the area.
Nice hotel but under renovation so the gym was not available. Staff was very nice although they were overwhelmed at breakfast. I would definitely return if I need to be in the area.
8
Tequila
May 3, 2025
·
Stayed 1 night
The hotel smelled amazing!! The front desk staff were very welcoming and polite. The whole hotel was clean. The pool area had ants, the hot tub was hot but the jets weren’t working but the technician got them working right as the pool closed. I’ll definitely be back I want to swim through the indoor outdoor pool.
The hotel smelled amazing!! The front desk staff were very welcoming and polite. The whole hotel was clean. The pool area had ants, the hot tub was hot but the jets weren’t working but the technician got them working right as the pool closed. I’ll definitely be back I want to swim through the indoor outdoor pool.
4
Deborah
Jan 3, 2026
·
Stayed 2 nights
The hot tub and pool is ran down. The pool area need to be repainted and cleaned up. My room curtains were filthy and my shower had mold stains covered by paint. I had to empty my own garbage and beg for clean towels.
The hot tub and pool is ran down. The pool area need to be repainted and cleaned up. My room curtains were filthy and my shower had mold stains covered by paint. I had to empty my own garbage and beg for clean towels.
2
Sarah
Apr 29, 2025
·
Stayed 4 nights
Nice hotel. Mostly friendly staff. Was told upon checking in the pool had been contaminated and was being cleaned but was assured it would be clean within a couple days. Knowing we had significant plans that would consume the entire day the next day, I believed that would be fine.. afterall, they said the hot tub was functional, and I am a full-time single mom and nurse and I desperately needed a soak. I was looking forward to hitting the hot tub with my kiddo and my best friend(who would be joining us the next day in her own suite). The next day was just as long as I had initially thought it would be, with lots of activities in Chcago and dinner plans with the bestie! When we all returned to the hotel late that evening, we were informed the amenity we had planned our hotel stay for was going to be closed for the rest of our time there. The kind person at the desk offered us some free 3 day passes to a gym type facility in the area. Upon inspection, only children 13+ were allowed to use the facilities. My son is 9. So, part of what was going to be a fun vacation we all deserved, turned into resentment and a tearful bedtime. He was looking forward to wearing his new swim trunks. So much dissapointment. Had I been told truthfully the 1st night it would not be cleaned, we could have made other arrangements.
Nice hotel. Mostly friendly staff. Was told upon checking in the pool had been contaminated and was being cleaned but was assured it would be clean within a couple days. Knowing we had significant plans that would consume the entire day the next day, I believed that would be fine.. afterall, they said the hot tub was functional, and I am a full-time single mom and nurse and I desperately needed a soak. I was looking forward to hitting the hot tub with my kiddo and my best friend(who would be joining us the next day in her own suite). The next day was just as long as I had initially thought it would be, with lots of activities in Chcago and dinner plans with the bestie! When we all returned to the hotel late that evening, we were informed the amenity we had planned our hotel stay for was going to be closed for the rest of our time there. The kind person at the desk offered us some free 3 day passes to a gym type facility in the area. Upon inspection, only children 13+ were allowed to use the facilities. My son is 9. So, part of what was going to be a fun vacation we all deserved, turned into resentment and a tearful bedtime. He was looking forward to wearing his new swim trunks. So much dissapointment. Had I been told truthfully the 1st night it would not be cleaned, we could have made other arrangements.
4
Teresa
Aug 8, 2024
·
Stayed 2 nights
The pool was closed off on the outside with cardboard and my children were looking forward to the swim-through feature. It is false advertising on their advertising. The hotel was under construction and they had a card table for check in. Their key card machine wasn't working and they had overbooked several people. The internet didnt work in our room so i had to use my data for two days on my hotspot. The fold out bed had a rod pushing in my back. There were children doing cannonballs in the hot tub unsupervised without and adult and they were all under 8. Not impressed.
The pool was closed off on the outside with cardboard and my children were looking forward to the swim-through feature. It is false advertising on their advertising. The hotel was under construction and they had a card table for check in. Their key card machine wasn't working and they had overbooked several people. The internet didnt work in our room so i had to use my data for two days on my hotspot. The fold out bed had a rod pushing in my back. There were children doing cannonballs in the hot tub unsupervised without and adult and they were all under 8. Not impressed.
8
Navitri
Oct 11, 2025
·
Stayed 3 nights
The room was great, the second day breakfast was a little hectic. The swimming pool was cold, regardless it was an indoor ones. But overall, we love our stay and will stay again.
The room was great, the second day breakfast was a little hectic. The swimming pool was cold, regardless it was an indoor ones. But overall, we love our stay and will stay again.
6
Lora
Oct 17, 2025
·
Stayed 2 nights
Room was comfortable We were disappointed the pool was cold and unusable. We stayed there specifically so we could use the pool with grand kids
Room was comfortable We were disappointed the pool was cold and unusable. We stayed there specifically so we could use the pool with grand kids
8
JAMES
Jul 25, 2024
·
Stayed 1 night
As of late July 2024, this place is still undergoing renovations. The outdoor pool was not open. I'm not sure if there's an indoor pool. The room was mostly clean. I found a hairpin in the middle of the floor and the door frames to the bathroom were obviously smudged and dirty. Other than that it was fine.
As of late July 2024, this place is still undergoing renovations. The outdoor pool was not open. I'm not sure if there's an indoor pool. The room was mostly clean. I found a hairpin in the middle of the floor and the door frames to the bathroom were obviously smudged and dirty. Other than that it was fine.
8
Bethany
Jul 8, 2025
·
Stayed 2 nights
One of the 2 elevators was broken the entire July 4th weekend and the stairs were not an option as they were for emergency use only. Thus, any trip up or down t extra long, especially over the 4th of the July weekend when the hotel was extremely busy.
One of the 2 elevators was broken the entire July 4th weekend and the stairs were not an option as they were for emergency use only. Thus, any trip up or down t extra long, especially over the 4th of the July weekend when the hotel was extremely busy.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Many guests describe clean rooms, but others report stained linens or curtains, dusty or dirty bathrooms and floors, and inconsistent housekeeping frequency.
Related guest reviews
6
Kristan
Sep 1, 2025
·
Stayed 1 night
Wonderful experience with the front desk staff members but the cleanliness could have been better. Old linens from previous guest still on the bed when we arrived, dust all over and hair in the shower. Went for coffee in the mornin and it was out, went to the hot tub for a soak and it was being looked at by maintenance. Just in the right place at the wrong time the whole time.
Wonderful experience with the front desk staff members but the cleanliness could have been better. Old linens from previous guest still on the bed when we arrived, dust all over and hair in the shower. Went for coffee in the mornin and it was out, went to the hot tub for a soak and it was being looked at by maintenance. Just in the right place at the wrong time the whole time.
4
Wendy
Apr 22, 2023
·
Stayed 1 night
The bathroom floor was full of long black hair.
The bathroom floor was full of long black hair.
6
raymond j.
Jul 29, 2025
·
Stayed 2 nights
Our bathroom floor was sticky and water spotted. The glass tops in the furniture were dirty.
Our bathroom floor was sticky and water spotted. The glass tops in the furniture were dirty.
4
Deborah
Jan 3, 2026
·
Stayed 2 nights
The hot tub and pool is ran down. The pool area need to be repainted and cleaned up. My room curtains were filthy and my shower had mold stains covered by paint. I had to empty my own garbage and beg for clean towels.
The hot tub and pool is ran down. The pool area need to be repainted and cleaned up. My room curtains were filthy and my shower had mold stains covered by paint. I had to empty my own garbage and beg for clean towels.
4
Kim
Jun 18, 2025
·
Stayed 4 nights
Overall the stay was ok, but a few initial things impacted the entirety of the stay. The bathroom was dirty at check-in, with urine spots on the floor by the toilet, on the toilet front/base, under the seat/backslash. Housekeeping was already gone for the day. The house-man was supposed to come later to clean, but our kids needed to go to the bathroom, so we cleaned it up ourselves with Clorox wipes we had (and luckily my wife brings gloves to clean, just in case). They did come later to drop off more towels that we requested (only 3 were there), and were supposed to clean, but we couldn't tell that they did (since we already did the majority of the work). The following day, we did not get housekeeping and we had to request a particular time the following day. We were not informed that housekeeping was only every other day either, so overall we only received housekeeping 1 out of 4 days. As far as room condition, it was ok. The sofa was creaky and the cushions were thin. The room itself was missing it's room number placard, which made us unsure initially if it was our room - we had to test our keys to verify we were at the right room. The outdoor pool apparently has been out of order for a long time, as it was covered and the cover was full of algae. The front desk staff was a mixed bag, some definitely just pushing off requests by saying 'management will be in tomorrow morning' but some were helpful.
Overall the stay was ok, but a few initial things impacted the entirety of the stay. The bathroom was dirty at check-in, with urine spots on the floor by the toilet, on the toilet front/base, under the seat/backslash. Housekeeping was already gone for the day. The house-man was supposed to come later to clean, but our kids needed to go to the bathroom, so we cleaned it up ourselves with Clorox wipes we had (and luckily my wife brings gloves to clean, just in case). They did come later to drop off more towels that we requested (only 3 were there), and were supposed to clean, but we couldn't tell that they did (since we already did the majority of the work). The following day, we did not get housekeeping and we had to request a particular time the following day. We were not informed that housekeeping was only every other day either, so overall we only received housekeeping 1 out of 4 days. As far as room condition, it was ok. The sofa was creaky and the cushions were thin. The room itself was missing it's room number placard, which made us unsure initially if it was our room - we had to test our keys to verify we were at the right room. The outdoor pool apparently has been out of order for a long time, as it was covered and the cover was full of algae. The front desk staff was a mixed bag, some definitely just pushing off requests by saying 'management will be in tomorrow morning' but some were helpful.
6
Robert
Jul 13, 2025
·
Stayed 3 nights
When we got into our room it looked great. However 5 minutes after letting our one year old crawl around while getting unpacked for the 3 days we were going to be there her knees and top of her feet were black… it was disgusting. We immediately went down and talked to the front desk lady and she didn’t really seem to care at all. Didn’t apologize or seem concerned. I thought this was a big problem. Our child should be able to crawl on the floor without getting dirty legs and feet. Very unsanitary and dirty. Found some hairs on the bed and bedding. Again the front desk didn’t seem to care much. Overall it was good but the hospitality and cleanliness was not good at all.
When we got into our room it looked great. However 5 minutes after letting our one year old crawl around while getting unpacked for the 3 days we were going to be there her knees and top of her feet were black… it was disgusting. We immediately went down and talked to the front desk lady and she didn’t really seem to care at all. Didn’t apologize or seem concerned. I thought this was a big problem. Our child should be able to crawl on the floor without getting dirty legs and feet. Very unsanitary and dirty. Found some hairs on the bed and bedding. Again the front desk didn’t seem to care much. Overall it was good but the hospitality and cleanliness was not good at all.
6
Jill
Jan 7, 2026
·
Stayed 4 nights
The room needed a deep cleaning. The bed cover had stains on it (they did get us a new one quickly when we asked) and later we noticed some gross stains on the curtains and lampshades - ketchup, jelly or something? When I pulled out the chair to use the desk I saw lots of food under the desk, so obviously had not been vacuumed. Overall the decor was gloomy and the room was dingy. I was surprised because the hotel got very good reviews on cleanliness, which is why we picked it. I also assumed that a suite would have a table to sit at to eat but it just had a little one person desk. The staff was very nice though and the gym was nice too.
The room needed a deep cleaning. The bed cover had stains on it (they did get us a new one quickly when we asked) and later we noticed some gross stains on the curtains and lampshades - ketchup, jelly or something? When I pulled out the chair to use the desk I saw lots of food under the desk, so obviously had not been vacuumed. Overall the decor was gloomy and the room was dingy. I was surprised because the hotel got very good reviews on cleanliness, which is why we picked it. I also assumed that a suite would have a table to sit at to eat but it just had a little one person desk. The staff was very nice though and the gym was nice too.
10
Francinia
Sep 3, 2025
·
Stayed 4 nights
I stayed at the Hampton in Downers Grove over Labor Day weekend, and overall, it was a very good experience. The location is excellent—close to shopping, restaurants, and everything you might need. The hotel offers great amenities, including a gym and laundry facilities, which made my stay much more convenient. The room itself was clean and comfortable. However, the only negative I experienced was the condition of the toilet upon arrival—the upper inside of the bowl was not clean. I contacted housekeeping, and to their credit, they responded promptly and had it cleaned within about 45 minutes. Despite that one hiccup, I would still recommend this hotel for its convenience, amenities, and overall cleanliness.
I stayed at the Hampton in Downers Grove over Labor Day weekend, and overall, it was a very good experience. The location is excellent—close to shopping, restaurants, and everything you might need. The hotel offers great amenities, including a gym and laundry facilities, which made my stay much more convenient. The room itself was clean and comfortable. However, the only negative I experienced was the condition of the toilet upon arrival—the upper inside of the bowl was not clean. I contacted housekeeping, and to their credit, they responded promptly and had it cleaned within about 45 minutes. Despite that one hiccup, I would still recommend this hotel for its convenience, amenities, and overall cleanliness.
8
Katherine
Jun 8, 2025
·
Stayed 3 nights
Staff is always fantastic there. Breakfast has lots of options which is great. The only problem was that there was a leak in the bathroom ceiling and I had to change rooms after two nights. I watched the maintenance person pull the ceiling tile down and there was water and mold behind it. Other than that, the experience was fine.
Staff is always fantastic there. Breakfast has lots of options which is great. The only problem was that there was a leak in the bathroom ceiling and I had to change rooms after two nights. I watched the maintenance person pull the ceiling tile down and there was water and mold behind it. Other than that, the experience was fine.
8
Tomika
Dec 17, 2025
·
Stayed 3 nights
My room was stained pretty bad; the floor, curtain, and scratched furniturel However, I'm still happy they accept dogs. But my dog didn't do this and well behaved, go figure. Otherwise, the stay was good.
My room was stained pretty bad; the floor, curtain, and scratched furniturel However, I'm still happy they accept dogs. But my dog didn't do this and well behaved, go figure. Otherwise, the stay was good.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Suites provide separate living areas and comfortable beds, but several guests experienced noisy or unreliable HVAC, dated furnishings, and occasional noise or minor defects.
Related guest reviews
8
Wenping
Aug 3, 2025
·
Stayed 1 night
The suit is spacious and quiet.
The suit is spacious and quiet.
6
Blythe
Aug 30, 2025
·
Stayed 3 nights
Terry at the front desk was great. Took good care of us when our room type was not what we booked. The room was spacious but dated. The couch was broken, the luggage rack was broken, the bedspreads were beat up, and the towels were old.
Terry at the front desk was great. Took good care of us when our room type was not what we booked. The room was spacious but dated. The couch was broken, the luggage rack was broken, the bedspreads were beat up, and the towels were old.
6
Toshia
Mar 31, 2024
·
Stayed 1 night
The heating/cooling device was VERY NOISY. It kept me up MOST of the night
The heating/cooling device was VERY NOISY. It kept me up MOST of the night
8
Dina
Oct 13, 2025
·
Stayed 1 night
Clean and comfortable room. Only issue was noise. Not sure if we were near a utility room.
Clean and comfortable room. Only issue was noise. Not sure if we were near a utility room.
10
David
Sep 29, 2024
·
Stayed 1 night
Very tidy operation , lovely workers and facility was in 100 pct perfect shape. The room size: Huge! Kitchen was complete and useful.
Very tidy operation , lovely workers and facility was in 100 pct perfect shape. The room size: Huge! Kitchen was complete and useful.
4
Fahim
Nov 3, 2025
·
Stayed 1 night
The hotel was nice, but our room did not have any heat. The fan blew all cold air through the night. We were promised a refund because of this. I did like our room. I wish I wasn't cold all night.
The hotel was nice, but our room did not have any heat. The fan blew all cold air through the night. We were promised a refund because of this. I did like our room. I wish I wasn't cold all night.
8
Huonc
Sep 24, 2024
·
Stayed 1 night
The room is clean and spacious. I don’t like the heater is so loud that we had to turn off before sleeping
The room is clean and spacious. I don’t like the heater is so loud that we had to turn off before sleeping
8
Emmanuela
Aug 24, 2025
·
Stayed 3 nights
The AC wasn’t working properly.
The AC wasn’t working properly.
8
Hailey
Feb 14, 2025
·
Stayed 2 nights
Staff were very flexible when I had trouble with delayed flights affecting my check-in time. Breakfast was available early and the fully stocked coffee cart 24/7 saved me. Only problem I had was when I turned the heat in my room to 72°, it never turned off and the room ended up being 86° for the rest of my stay, even when the thermostat showed the heat and fan being off.
Staff were very flexible when I had trouble with delayed flights affecting my check-in time. Breakfast was available early and the fully stocked coffee cart 24/7 saved me. Only problem I had was when I turned the heat in my room to 72°, it never turned off and the room ended up being 86° for the rest of my stay, even when the thermostat showed the heat and fan being off.
10
Kathleen
Dec 7, 2024
·
Stayed 1 night
Room was spacious and nice. We liked the separate bedroom with the French doors. It was an upgrade to a typical hotel room.
Room was spacious and nice. We liked the separate bedroom with the French doors. It was an upgrade to a typical hotel room.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly, helpful, and accommodating, though a handful of guests reported poor communication, attitude issues, or slow responses to problems.
Related guest reviews
2
Abdoulaye
Aug 6, 2025
·
Stayed 2 nights
I didn't enjoy my stay because I booked a room with a King Size Bed and got a full-size bed instead. What made the situation even worse and very frustrating was being told by the staff members I dealt with that I don't know what a king size bed is. I felt being treated like an idiot.
I didn't enjoy my stay because I booked a room with a King Size Bed and got a full-size bed instead. What made the situation even worse and very frustrating was being told by the staff members I dealt with that I don't know what a king size bed is. I felt being treated like an idiot.
10
Clare
May 11, 2025
·
Stayed 2 nights
All employees I encountered were so helpful and professional.
All employees I encountered were so helpful and professional.
6
Dean
Apr 23, 2024
·
Stayed 3 nights
I would rate our stay as average only due to an unexpected event where a staff member came into our room and surprised our son who was in the bathroom while my wife and I were out getting some medicine for our son who just had surgery. Our son immediately called us after he left and had told him he was there because of some ducks on the roof. It would’ve been nice to get some sort of notice prior to entering the room. When we brought this to the attention of the front desk via phone call there was no apology other than I’m not sure who that could’ve been or let me find out. I never heard anything back. Definitely lacked empathy and or customer service about the situation. The only reason we stayed at this hotel was that it was close to a doctor appointment and hospital and the rate was decent due to renovations going on.
I would rate our stay as average only due to an unexpected event where a staff member came into our room and surprised our son who was in the bathroom while my wife and I were out getting some medicine for our son who just had surgery. Our son immediately called us after he left and had told him he was there because of some ducks on the roof. It would’ve been nice to get some sort of notice prior to entering the room. When we brought this to the attention of the front desk via phone call there was no apology other than I’m not sure who that could’ve been or let me find out. I never heard anything back. Definitely lacked empathy and or customer service about the situation. The only reason we stayed at this hotel was that it was close to a doctor appointment and hospital and the rate was decent due to renovations going on.
10
Patrick
Nov 21, 2025
·
Stayed 2 nights
This was seriously a GREAT hotel. Better service than some luxury hotels. The gal who checked me in was great (night of 11/20), they give FREE waters your entire visit that you can grab anytime, free drinks at the welcome reception, big room that are super clean, and a huge breakfast spread. Every employee I encountered in the bar and kitchen area was great. I can't say enough good things about this hotel.
This was seriously a GREAT hotel. Better service than some luxury hotels. The gal who checked me in was great (night of 11/20), they give FREE waters your entire visit that you can grab anytime, free drinks at the welcome reception, big room that are super clean, and a huge breakfast spread. Every employee I encountered in the bar and kitchen area was great. I can't say enough good things about this hotel.
8
Heather
Apr 13, 2024
·
Stayed 2 nights
When I checked in i received attitude from the trainer and trainee cause they couldn't readily find my reservation.
When I checked in i received attitude from the trainer and trainee cause they couldn't readily find my reservation.
10
Lynn
Jun 29, 2024
·
Stayed 2 nights
Renovations seem never ending, but the work done so far is very attractive. Check in/out employees are excellent.
Renovations seem never ending, but the work done so far is very attractive. Check in/out employees are excellent.
10
LaToya
Dec 17, 2025
·
Stayed 2 nights
The room was very clean and the staff gave great customer service. I will be back.
The room was very clean and the staff gave great customer service. I will be back.
10
Henry
Sep 2, 2025
·
Stayed 1 night
The front deck person nicole was amazing, there was an issue with my booking that was made by the third party when booking. She took good care of me Hopefully the payment issue was resolved and i will not have to pay for the stay twice.
The front deck person nicole was amazing, there was an issue with my booking that was made by the third party when booking. She took good care of me Hopefully the payment issue was resolved and i will not have to pay for the stay twice.
10
Kayla
Feb 12, 2024
·
Stayed 1 night
exceeded my expectations Love the free coffee, water and tea AND cookies Front desk was very friendly and helpful pool was great, hot tub was fabulous really nice equipment in the gym, couldn't believe they gave out free headphones too and the cool towels were a nice touch Room very spacious and clean nice and quiet at night Breakfast was awesome- very nice variety looking forward to coming back in the summer for the outdoor pool area
exceeded my expectations Love the free coffee, water and tea AND cookies Front desk was very friendly and helpful pool was great, hot tub was fabulous really nice equipment in the gym, couldn't believe they gave out free headphones too and the cool towels were a nice touch Room very spacious and clean nice and quiet at night Breakfast was awesome- very nice variety looking forward to coming back in the summer for the outdoor pool area
6
Daryl
Jul 13, 2025
·
Stayed 1 night
We arrived later than anticipated. We were told to arrive before 2:00 am or our reservation would be lost. We made it by 1:00 am but were told the system was “doing its thing” so we couldn’t check in for another 15 minutes. It ended up being about 20 minutes. Customer service was lacking when we called to give the heads up that we’d be late, but in person it was much better. The hotel was booked full. When we got to our room, there was a very strong smell of animal urine in both the front room and the bedroom, and there were obvious large stains on the carpeted floor. We couldn’t be moved due to the hotel being at full capacity. The hotel is large and old. It looks like some things have been renovated in an attempt to make it look more modern, but it’s still a pretty rough facility. It served its purpose for us, but I would not return, nor would I recommend this hotel to anyone.
We arrived later than anticipated. We were told to arrive before 2:00 am or our reservation would be lost. We made it by 1:00 am but were told the system was “doing its thing” so we couldn’t check in for another 15 minutes. It ended up being about 20 minutes. Customer service was lacking when we called to give the heads up that we’d be late, but in person it was much better. The hotel was booked full. When we got to our room, there was a very strong smell of animal urine in both the front room and the bedroom, and there were obvious large stains on the carpeted floor. We couldn’t be moved due to the hotel being at full capacity. The hotel is large and old. It looks like some things have been renovated in an attempt to make it look more modern, but it’s still a pretty rough facility. It served its purpose for us, but I would not return, nor would I recommend this hotel to anyone.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Convenient to highways, shopping, and dining, generally safe and quiet; a few found it hard to access on foot or from certain directions.
Related guest reviews
10
Nathan
Apr 2, 2025
·
Stayed 2 nights
Location was great
Location was great
10
David
Aug 19, 2025
·
Stayed 6 nights
I have stayed here often. Location is very convenient to major highways. While they have a great indoor pool, I wish the outdoor pool was functional in the summertime.
I have stayed here often. Location is very convenient to major highways. While they have a great indoor pool, I wish the outdoor pool was functional in the summertime.
8
Ryan Michael
Feb 18, 2024
·
Stayed 2 nights
Nice clean rooms. We enjoyed our stay. Convenient to Legoland
Nice clean rooms. We enjoyed our stay. Convenient to Legoland
10
Elden
Oct 15, 2024
·
Stayed 1 night
easy access
easy access
8
Michael
Jul 18, 2024
·
Stayed 2 nights
Front desk was makeshift although staff was polite. Overall location was off the beaten path making walking to shopping and dining not viable.
Front desk was makeshift although staff was polite. Overall location was off the beaten path making walking to shopping and dining not viable.
10
Tara
Jun 24, 2025
·
Stayed 1 night
Really enjoyed my short stay for work. Hotel is in a great location, clean, comfortable and staff were great. Nice breakfast options and a bar. Will definitely be back.
Really enjoyed my short stay for work. Hotel is in a great location, clean, comfortable and staff were great. Nice breakfast options and a bar. Will definitely be back.
8
Marsha
May 22, 2023
·
Stayed 2 nights
The location was excellent. Lots of restaurants and shopping options.
The location was excellent. Lots of restaurants and shopping options.
8
Joseph
Jan 10, 2025
·
Stayed 1 night
Tough to reach from the East
Tough to reach from the East
10
Yerania
Aug 6, 2025
·
Stayed 3 nights
I liked the fact that they lock their doors at 11pm until 6am which make you feel safe. Also I was able to take the bus to Chicago and ther3 are a lot of restaurants option near the hotel. Breakfast was also good with different option to choose from.
I liked the fact that they lock their doors at 11pm until 6am which make you feel safe. Also I was able to take the bus to Chicago and ther3 are a lot of restaurants option near the hotel. Breakfast was also good with different option to choose from.
10
Francinia
Sep 3, 2025
·
Stayed 4 nights
I stayed at the Hampton in Downers Grove over Labor Day weekend, and overall, it was a very good experience. The location is excellent—close to shopping, restaurants, and everything you might need. The hotel offers great amenities, including a gym and laundry facilities, which made my stay much more convenient. The room itself was clean and comfortable. However, the only negative I experienced was the condition of the toilet upon arrival—the upper inside of the bowl was not clean. I contacted housekeeping, and to their credit, they responded promptly and had it cleaned within about 45 minutes. Despite that one hiccup, I would still recommend this hotel for its convenience, amenities, and overall cleanliness.
I stayed at the Hampton in Downers Grove over Labor Day weekend, and overall, it was a very good experience. The location is excellent—close to shopping, restaurants, and everything you might need. The hotel offers great amenities, including a gym and laundry facilities, which made my stay much more convenient. The room itself was clean and comfortable. However, the only negative I experienced was the condition of the toilet upon arrival—the upper inside of the bowl was not clean. I contacted housekeeping, and to their credit, they responded promptly and had it cleaned within about 45 minutes. Despite that one hiccup, I would still recommend this hotel for its convenience, amenities, and overall cleanliness.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast is often praised for variety and taste, but it can be crowded or run out of items, and bar or restaurant service may be limited during remodeling.
Related guest reviews
10
Aubree
Mar 18, 2024
·
Stayed 2 nights
Wonderful hotel!! We felt very comfortable. The staff were very accommodating, the room was clean and comfortable, the free breakfast was delicious, and it was a great property in general!
Wonderful hotel!! We felt very comfortable. The staff were very accommodating, the room was clean and comfortable, the free breakfast was delicious, and it was a great property in general!
10
Erin
Dec 28, 2025
·
Stayed 3 nights
We loved this hotel. The room was extra-nice, especially with the suite setup. The people were lovely, and the breakfast was great. We'll be back!
We loved this hotel. The room was extra-nice, especially with the suite setup. The people were lovely, and the breakfast was great. We'll be back!
8
Charles
May 26, 2024
·
Stayed 2 nights
Under construction. Wouldn’t have stayed there if I knew that. Ran out of breakfast items by 8am. Waited 15 minutes at counter to checkout.
Under construction. Wouldn’t have stayed there if I knew that. Ran out of breakfast items by 8am. Waited 15 minutes at counter to checkout.
10
Ashley
Apr 23, 2025
·
Stayed 2 nights
We enjoyed our quick stay. The staff was amazing and friendly, and the breakfast was fabulous. Little omelets and sausage, actually decent coffee, standard waffles and pastries. We didn’t get a chance to use the pool as there was an altercation and they closed it for the rest of the evening which was disappointing. We ate at the bar located inside the hotel which has a limited menu. The hamburgers we ordered were good but the bartender wasn’t very friendly or attentive. Food took over an hour. Room was clean and comfortable. We would definitely return!
We enjoyed our quick stay. The staff was amazing and friendly, and the breakfast was fabulous. Little omelets and sausage, actually decent coffee, standard waffles and pastries. We didn’t get a chance to use the pool as there was an altercation and they closed it for the rest of the evening which was disappointing. We ate at the bar located inside the hotel which has a limited menu. The hamburgers we ordered were good but the bartender wasn’t very friendly or attentive. Food took over an hour. Room was clean and comfortable. We would definitely return!
10
Michael
Dec 22, 2023
·
Stayed 4 nights
It was a pleasure staying at this property. The staff was amazingly polite, friendly, service oriented and encouraging. The free breakfast is the best I've ever experienced. I used to not like going to this property due to the lack of quality service, but it has totally transformed in a positive way since it's become a Hampton Inn.
It was a pleasure staying at this property. The staff was amazingly polite, friendly, service oriented and encouraging. The free breakfast is the best I've ever experienced. I used to not like going to this property due to the lack of quality service, but it has totally transformed in a positive way since it's become a Hampton Inn.
10
Marcel
Dec 7, 2025
·
Stayed 1 night
Staff was great. Breakfast was great. Room was great. Pool area a little outdated but nice gym for a hotel ! We will return.
Staff was great. Breakfast was great. Room was great. Pool area a little outdated but nice gym for a hotel ! We will return.
10
Marsden
Jun 7, 2023
·
Stayed 2 nights
ON SITE restaurant EXCELLENT!!! Delicious! Front desk, transportation and wait staff VERY helpful, friendly and went above and beyond. I would highly recommend staying here. Did I mention the restaurant was great?
ON SITE restaurant EXCELLENT!!! Delicious! Front desk, transportation and wait staff VERY helpful, friendly and went above and beyond. I would highly recommend staying here. Did I mention the restaurant was great?
10
Bruce
Dec 17, 2025
·
Stayed 3 nights
Very nice hotel and friendly staff. Breakfast, typical of most free hotel breakfasts, but real plates and silver was a treat.
Very nice hotel and friendly staff. Breakfast, typical of most free hotel breakfasts, but real plates and silver was a treat.
8
Pj
Jul 31, 2024
·
Stayed 1 night
Outdoor pool was closed during the summer, part of why I booked. Needs to be a notice on their site. But overall very impressive room and cleanliness. Breakfast was very subpar even being free.
Outdoor pool was closed during the summer, part of why I booked. Needs to be a notice on their site. But overall very impressive room and cleanliness. Breakfast was very subpar even being free.
8
Yaman
Sep 1, 2025
·
Stayed 2 nights
Room is clean and large Staff is friendly Plenty of safe parking Breakfast is average and good for a few days
Room is clean and large Staff is friendly Plenty of safe parking Breakfast is average and good for a few days
Was this helpful?
AI-generated summary based on recent guest reviews
10
Marty
3 weeks ago
·
Stayed 3 nights
Clean room and breakfast was really good!
Clean room and breakfast was really good!
10
Marc
Aug 10, 2026
·
Stayed 1 night
The pool was being renovated.
The pool was being renovated.
10
Josh
Jul 26, 2026
·
Stayed 1 night
Great place to stay! We will be back!
Great place to stay! We will be back!
10
David
Jul 24, 2026
·
Stayed 2 nights
We enjoyed the hotel and would stay there again.
We enjoyed the hotel and would stay there again.
10
Susan
Jul 18, 2026
·
Stayed 1 night
Yes, very good.
Yes, very good.
FAQs about Hampton Inn & Suites Downers Grove Chicago
Is parking available at the property?
Yes, parking is available on-site and is free. There are both uncovered and secured parking options, as well as wheelchair-accessible parking.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily. Specific serving hours are not mentioned, so it is advisable to check upon arrival.
Does the property allow pets?
Yes, pets are allowed with a fee of USD 50 per pet, per stay, and a maximum of USD 125 per stay. A pet deposit of USD 250 is also required. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property offers several accessibility features, including elevators, wheelchair-accessible facilities, and a stair-free path to the entrance. There are also wheelchair-accessible meeting spaces and a pool.
What is the location of the property in relation to key landmarks?
The hotel is located in the business district of Downers Grove, approximately 1.8 km (1.1 miles) from Yorktown Shopping Center and 3.4 km (2.1 miles) from Morton Arboretum. It is also within a short drive to several other attractions.
Does the property have a swimming pool?
Yes, there is an indoor swimming pool available. Pool access is from 8:00 AM to 10:00 PM.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-15: NO DATA
- 2026-09-16: NO DATA
- 2026-09-17: 201.38694082055665USD
- 2026-09-18: 216.0590591387329USD
- 2026-09-19: 195.9547662883911USD
- 2026-09-20: 126.67465202471924USD
- 2026-09-21: 158.53396628564454USD
- 2026-09-22: 195.79595229089355USD
- 2026-09-23: NO DATA
- 2026-09-24: 208.0265572399292USD
- 2026-09-25: 208.0265572399292USD
- 2026-09-26: 208.0265572399292USD
- 2026-09-27: 126.68459432406615USD
- 2026-09-28: 135.74280864553833USD
- 2026-09-29: 134.6446794927368USD
- 2026-09-30: 134.6446794927368USD
- 2026-10-01: 134.6446794927368USD
- 2026-10-02: 142.60476466140747USD
- 2026-10-03: 166.50651655737303USD
- 2026-10-04: 133.83900285623167USD
- 2026-10-05: 158.5464226289673USD
- 2026-10-06: 158.5464226289673USD
- 2026-10-07: 186.24022005426025USD
- 2026-10-08: 159.83739735015868USD
- 2026-10-09: 166.50651655737303USD
- 2026-10-10: 166.50651655737303USD
- 2026-10-11: 126.68459432406615USD
- 2026-10-12: 134.6446794927368USD
- 2026-10-13: 148.98571486279297USD
- 2026-10-14: 144.19463030419922USD
- 2026-10-15: 134.6446794927368USD
- 2026-10-16: 167.5270256973877USD
- 2026-10-17: 144.62391864260863USD
- 2026-10-18: 126.68459432406615USD
- 2026-10-19: 135.75686802038572USD
- 2026-10-20: 142.60476466140747USD
- 2026-10-21: 138.99413324615477USD
- 2026-10-22: 135.7813777592163USD
- 2026-10-23: 142.60476466140747USD
- 2026-10-24: 143.80507612423705USD
- 2026-10-25: 127.74450475259398USD
- 2026-10-26: 159.87311954992674USD
- 2026-10-27: 158.5464226289673USD
- 2026-10-28: 159.8820369602661USD
- 2026-10-29: 159.5731687003784USD
- 2026-10-30: 142.60476466140747USD
- 2026-10-31: 143.8082997067566USD
- 2026-11-01: 127.39034866220092USD
- 2026-11-02: 135.7813777592163USD
- 2026-11-03: 135.7813777592163USD
- 2026-11-04: 135.59257918844605USD
- 2026-11-05: 135.7813777592163USD
- 2026-11-06: 142.60476466140747USD
- 2026-11-07: 167.91891872662353USD
- 2026-11-08: 127.74450475259398USD
- 2026-11-09: 159.8820369602661USD
- 2026-11-10: 158.5464226289673USD
- 2026-11-11: 159.8820369602661USD
- 2026-11-12: 155.48563102667237USD
- 2026-11-13: 144.6225784031372USD
- 2026-11-14: 166.50651655737303USD
- 2026-11-15: 134.97570112271117USD
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive smart lock details. Guests are required to download the property's Hilton Honors mobile app before check-in. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Guests can access their rooms with a mobile device.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Pet deposit: USD 250.00 per stay
- Pet fee: USD 50 per pet, per stay (maximum USD 125.00 per stay)
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-in fee for check-in between 12:30 AM and 3:00 AM
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Laundry service
Elevator / Lift
Multilingual Staff
Safe-Deposit Box
Meeting Rooms
Bicycle Rental
Services
Elevator / Lift
Multilingual Staff
Safe-Deposit Box
Meeting Rooms
Laundry service
Bicycle Rental
Luggage Storage
Express Check-In/Check-Out
Business Center (24-hour)
24-Hour Front Desk
ATM/Banking
Banquet Hall
Computer Station
Concierge Services
Conference Space
Gift Shops or Newsstand
Laundry Facilities
Porter/Bellhop
Wedding Services
Well-Lit Path to Entrance
Parking
Parking (RV/Bus/Truck) (free)
Parking (Self) (free)
Parking (Secured)
Parking (Uncovered)
General
Free Breakfast
Assistive Listening Devices Available
Braille or Raised Signage
Coffee/Tea in Common Areas
Smoke-Free Property
Stair-Free Path to Entrance
Visual Alarms in Hallways
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Wheelchair Accessible Path of Travel
Fitness Center (wheelchair accessible)
Wheelchair-Accessible Lounge
Wheelchair-Accessible Meeting Spaces/Business Center
Elevator Access (Wheelchair Accessible)
Wheelchair-Accessible Pool
Wheelchair-Accessible Public Washroom
Wheelchair-Accessible Registration Desk
Activities
Golf Course (nearby)
Fitness Facilities
Dog Exercise Area
Television in Common Areas
Terrace
Internet
Free Wi-Fi