The Mirage Resort & SPA

This is not a 5-star luxury resort. While was likely impressive once, parts of the property now feel tired and run down.The room was clean and had the basics (toiletries, safe, hair dryer, fridge), but the fridge had a strong unpleasant smell.The room also smelled of cigarettes, which was unpleasant as a non-smoker. The main grounds and pool were well maintained; however, other areas showed visible wear. There was lots of rubbish in some parts including the beach area, and the steam room had mould and paint peeling from the ceiling. The staff were extremely lovey in the spa.The beach bar was totally derelict and not in use, and the beach itself was never set up with loungers or staff none of which was mentioned at booking. The all-inclusive options were limited, with similar meals daily and the exact same snacks served. Almost all the staff were friendly and helpful, especially housekeeping, reception and restaurant staff. However, the repeated sales pitches became uncomfortable. Providing written information with prices in rooms would allow guests to decide without feeling pressured and then they can ask the representatives. My last transfer arranged by the hotel. The driver asked me to get out and check if it was the correct drop off , he was more focused on immediate payment than ensuring I was safely in the right place. Perhaps due to a language barrier but as a solo female this was very uneasy.

When you get past the sewage smell in the bedrooms, it’s a decent resort. Food is very mid, some days are good and others terrible and sometimes undercooked The staff are friendly

I was a bit skeptical at first after reading some of the reviews, but I’m so glad we went ahead and booked this resort. The place is amazing – super clean and really well kept. The staff honestly deserve 10 stars; everyone was so friendly and welcoming. The restaurants were great too, and the food was delicious. We stayed for a week, and every day there was something new on the menu. Overall, it was an awesome experience and I’d definitely recommend it!

Food could have been better and drink selection

Last year, we were accommodated in a much newer and more comfortable bungalow. This time, however, we were given an older one in comparison to the surrounding options. I may be mistaken, but it gave the impression that certain nationalities might have been given preference. On a positive note, the swimming pools are excellent, the food is of high quality, and the resort is very suitable for families.