Sierra Blue Hotel & Swim Club

Arrived and nobody was at front desk for check in. No sign saying “be right back” or anything. Waited quite awhile and finally called hotel main number. Was told he went to lunch and keys were on desk. That’s fine but why didn’t you text me to let me know that before we arrived? Or left a note at the desk? Would have prevented confusion and waiting around. Also did not get the room as described on the website. Even though the hotel was empty yet they couldn’t have given us a room with a partial view as described? We had a view of an empty lot. I’m convinced when you book with a third party like Expedia or Hotels.com they intentionally give you the worst rooms no matter what room type you booked. No info given about anything including how to use heater etc so took awhile to figure it out and then it stopped working in the middle of the night and we were freezing. Texted hotel about this since they say you can text them for any needs during your stay, yet nobody ever responded. It was as if the hotel wasn’t physically staffed by anyone. That’s fine for some people but we like having people welcome us at arrival and be available if things come up during our stay. Don’t think that is much to ask. Ever since COVID this contactless everything has remained and it’s not for us. If we knew there would be no staff or service and it was fully self serve then we could have decided to stay elsewhere, which now we know. The hotel has cute decor and the bed is comfy so I’ll give them that.

The room was large and clean. Nicely decorated and sheets were very soft. We relaxed in the evening swimming in the pool that was nice and warm. The hot tub was not hot and the jets were weak. Good location and parking was easy.

Reserved and paid for the quadruple family room. Upon check-in we went to our room and saw that it only had two beds and not the four we reserved. Front desk informed up that our room was no longer available. Despite the room that they moved us into being much cheaper they refused to refund any of our payment and informed up all they could do is either give us our current room with no discount or refund the room in which case we would need to find a different property to reserve. Granted this whole time I was only dealing with the front desk and they were texting the manager back and forth when dealing with me. I went on to tell them that I was in town for my Aunt's funeral and their customer service was non-existent and that I would be leaving a 1 star review at which point he replied that that was fine and he knew that.

The staff was friendly and happy to help. We got some great tips! The property is very warm and inviting. The pool and hot tub were soooo nice!

Clean, great location, and friendly staff!