Name: The Swan Motel, Gillingham
Address: Loddon Road, Gillingham, England, United Kingdom, Gillingham, Norfolk, GB
Price range: $101–$169 per night
Rating: 8.98

What guests think

Across reviews of The Swan Motel, Gillingham, guests consistently praise the welcoming, helpful staff and hearty, good-value food, alongside generally comfortable, spacious rooms, ample parking, and a relaxed, dog-friendly, countryside setting convenient for visits to nearby Beccles.

A few guests experienced admin mix-ups over breakfast inclusion or check-out times, and one heating breakdown was reported. Several noted dated décor or maintenance niggles, including bathroom mold, light‑leaking curtains, weak Wi‑Fi, and limited TV connectivity. Overall, expect a comfortable, good‑value base with pub‑style hospitality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site pub/restaurant and bar are popular, with a pool table and some rooms opening to a garden area. Guests note plenty of parking, strong dog-friendly approach, and excellent disabled facilities.

Related guest reviews

10

Pauline

Jan 5, 2024

·

Stayed 1 night

Excellent. Good disable facilities. Staff excellent

10

John

Sep 17, 2025

·

Stayed 1 night

Comfy room. plenty of parking. Staff are nice

8

Andrew

Jul 23, 2024

·

Stayed 2 nights

Good all round value for money. Does good English breakfast and plenty of parking.

10

Jarrod

May 2, 2024

·

Stayed 1 night

The Swan Motel was absolutely lovely for our family. The staff were polite and helpful. The room had everything we needed, and opened directly into a garden area for the kids to play. And the food was absolutely delicious (and gigantic)!

10

Simon

Apr 25, 2024

·

Stayed 1 night

Excellent place to stay clean comfy rooms very quiet. Bar and restaraunt Excellent, food was great and good value for money. Would recommend the swan

10

Mrs Ana

Nov 12, 2023

·

Stayed 1 night

Room was spacious and clean Lovely decor Warm room, lovely bathroom Dog friendly Coffee machine was a plus Comfortable large bed Nice views of heathland

10

Pauline

Dec 30, 2023

·

Stayed 1 night

The disabled facilities were excellent. Staff very helpful. Will definitely stay again.

10

Fiona

Aug 8, 2024

·

Stayed 1 night

Beautiful property with lovely rooms! Huge carpark so plenty of space for parking. Staff great, John the landlord was very helpful and kindly ordered a cab for us to our function. Breakfast was freshly cooked and very tasty. Good range of drinks being served! Highly recommend

10

Linda

Aug 10, 2023

·

Stayed 1 night

Lovely, spacious room with a double and two singles for an adult and two children. Food good, children’s portions very generous and good value. Staff very courteous and helpful. Pool table a definite asset!!

10

Gillian

Aug 17, 2024

·

Stayed 1 night

The staff were very friendly and helpful. The room was like a small chalet and comfortable for an overnight stay. There was everything we needed and we were really happy about how dog friendly the hotel was. Our dog enjoyed sausages for breakfast and the full English was very tasty.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are generally clean and tidy. A few guests reported issues like bathroom mold or, in one case, a dirty and cold room.

Related guest reviews

2

Dawn

Jan 15, 2024

·

Stayed 1 night

We didn't stay as the room.was dirty, paint peeling off walls. Bed was so soft and the room felt cold

6

Danny

Jan 19, 2025

·

Stayed 1 night

Good stay, very comfy ideal for what we needed. Lots of mold all over bathroom ceiling, it has been painted over albeit badly. Rooms need some TLC and revamp but other than that shower was nice ample room

10

Melanie

Dec 30, 2025

·

Stayed 3 nights

Extremely friendly and helpful staff made the stay most enjoyable especially considering it was over Christmas. Whilst not "luxurious" by Ritz standards, the room was perfectly adequate, comfortable and very clean with all amenities and highly recommended as a base for visiting relatives and the surrounding area.

10

Kay

Jul 16, 2024

·

Stayed 2 nights

Very clean room, spacious and well decorated, comfortable bed and the bathroom was excellent, clean tidy and offering copious quantities of hot water.

10

Sheila

Feb 7, 2023

·

Stayed 3 nights

We stayed at the Swan for 3 nights. We were made welcome on arrival. The room was clean, bright and fresh. The breakfasts were outstanding!!! Whilst there my husband had an accident with a cup of coffee. A complete change of bed linen was required. This was carried out in a most efficient and empathetic manner. My husband was most upset but he was made to feel better by the reassurance and. Thoughtfulness of the member of staff. Thank you. It meant a lot to us!.

10

Maria

Oct 15, 2024

·

Stayed 3 nights

One of the cosiest and most homely places Ive stayed. Slightly under rated as a 2 star hotel. Very comfortable and clean.

10

Simon

Apr 25, 2024

·

Stayed 1 night

Excellent place to stay clean comfy rooms very quiet. Bar and restaraunt Excellent, food was great and good value for money. Would recommend the swan

10

Mrs Ana

Nov 12, 2023

·

Stayed 1 night

Room was spacious and clean Lovely decor Warm room, lovely bathroom Dog friendly Coffee machine was a plus Comfortable large bed Nice views of heathland

10

Gillian

Sep 30, 2023

·

Stayed 4 nights

Clean, comfortable, great breakfast, evening meals as required

10

Derek

Sep 7, 2023

·

Stayed 2 nights

Superb hotel, ample sized room, clean and well appointed. Lovely fresh food, plenty of it and reasonably priced. Nice and close to Beccles and the river. 5* staff. We shall return.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and comfortable, with some attractively decorated suites and good baths/showers. Several reviews mention dated décor or maintenance issues (e.g., furniture wear, light‑leaking curtains, variable shower temperatures) plus weak Wi‑Fi and limited smart‑TV access.

Related guest reviews

8

Finter

Sep 20, 2025

·

Stayed 1 night

One night only walking the Angles Way. Easy book in. The room was a little “tired” given the price charged but the evening meal and breakfast where excellent.

10

Erik

Feb 8, 2025

·

Stayed 1 night

The honeymoon suite is a beautiful room to stay…..and the breakfast is consistently the best cooked breakfast I’ve had anywhere! Thank you!

10

Kay

Jul 16, 2024

·

Stayed 2 nights

Very clean room, spacious and well decorated, comfortable bed and the bathroom was excellent, clean tidy and offering copious quantities of hot water.

6

Sarah

Aug 18, 2024

·

Stayed 1 night

I thought it was very good value for money. Comfortable beds and sizeable room in a good location. My only gripe was that the curtains didn’t keep out any light so my toddler was up before 5am resulting in a poor nights sleep for me.

10

Mrs Ana

Nov 12, 2023

·

Stayed 1 night

Room was spacious and clean Lovely decor Warm room, lovely bathroom Dog friendly Coffee machine was a plus Comfortable large bed Nice views of heathland

10

David

Dec 7, 2025

·

Stayed 2 nights

Great room ,one slight niggle ,the shower wasn’t hot enough ,I think the thermostatic valve needs replacing ,other than that a great stay ,staff were always pleasant and friendly .Would deffi ately recommend staying here if your visiting the area .

8

Kat

Nov 15, 2025

·

Stayed 1 night

We travelled to the Swan Motel as we were attending a funeral locally. We picked the hotel due to the 11am check out and free breakfast offering but upon arrival was told that the listing on hotels.com had not been updated and there was now no breakfast included and check out was actually at 10am. The hotel did honour the free breakfast but we had to wait until the next morning to check on the check out time and was told that we could only stay until 10.30am. It was embarrassing to have to negotiate to receive what we paid for and during what was already a stressful and emotional time was not appreciated. Having said that, the honeymoon suite we booked was incredible, very spacious, beautifully decorated and clean. My only complaint is that the very modern TV was not connected to the internet so we were not able to watch Netflix etc. The bed was very comfortable and the bathroom had a great shower and good size bath. Removing the disappointment of the hotel listing being wrong, we had a good stay and would stay there again if we happened to be in the area.

10

Bradley

Nov 17, 2023

·

Stayed 1 night

Great hotel, staff, food was lovely. One bad thing if you’re staying here for business the wifi wasn’t great. Everything else was great.

6

Bob

Aug 28, 2023

·

Stayed 2 nights

Friendly staff. Room was in need of a coat of paint and new furniture. Dressing table drawers were broken as was bedside cabinet.

10

Linda

Aug 10, 2023

·

Stayed 1 night

Lovely, spacious room with a double and two singles for an adult and two children. Food good, children’s portions very generous and good value. Staff very courteous and helpful. Pool table a definite asset!!

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, attentive, and accommodating, with staff handling allergies, accessibility needs, late arrivals, and issues proactively. Some reported booking-info confusion about breakfast or check‑out, and occasional delays fixing problems.

Related guest reviews

10

Melanie

Dec 30, 2025

·

Stayed 3 nights

Extremely friendly and helpful staff made the stay most enjoyable especially considering it was over Christmas. Whilst not "luxurious" by Ritz standards, the room was perfectly adequate, comfortable and very clean with all amenities and highly recommended as a base for visiting relatives and the surrounding area.

10

Michelle

Aug 27, 2024

·

Stayed 1 night

Lovely little night away just what was needed before my daughter’s exams started. Great service very helpful and understanding staff with disability awareness (daughter is autistic). Lovely place, great meals and drinks

10

Dr Antoine

Aug 22, 2025

·

Stayed 2 nights

It was an amazing experience and the management team was brilliant!!!!

10

Keith

Apr 15, 2024

·

Stayed 2 nights

We had a fab weekend stay, the Staff were kind, helpful and understanding about Diane's Allergy when it came to dining. The food was very nice, plenty of it. The Motel is tastefully decorated and unique. The only downfall was the fact the bed was too high for Diane to get into due to health issues, we did address this issue to the Proprietor. Will be going back in the near future.

8

John

May 28, 2023

·

Stayed 2 nights

We unfortunately had some issues, however the staff and management did everything they could possibly do to correct the problem. We will definitely be staying there again

10

David

Dec 7, 2025

·

Stayed 2 nights

Great room ,one slight niggle ,the shower wasn’t hot enough ,I think the thermostatic valve needs replacing ,other than that a great stay ,staff were always pleasant and friendly .Would deffi ately recommend staying here if your visiting the area .

10

Eileen

Apr 20, 2024

·

Stayed 4 nights

Excellent service; brilliant staff and even fantastic chefs, with special thanks to Becky who was so considerate to my special needs. All the staff were first class. I would recommend the Swan to anyone looking to stay or just going for a meal in the evening. One request some extra comfortable chairs to relax after a meal in the lounge.

8

Kat

Nov 15, 2025

·

Stayed 1 night

We travelled to the Swan Motel as we were attending a funeral locally. We picked the hotel due to the 11am check out and free breakfast offering but upon arrival was told that the listing on hotels.com had not been updated and there was now no breakfast included and check out was actually at 10am. The hotel did honour the free breakfast but we had to wait until the next morning to check on the check out time and was told that we could only stay until 10.30am. It was embarrassing to have to negotiate to receive what we paid for and during what was already a stressful and emotional time was not appreciated. Having said that, the honeymoon suite we booked was incredible, very spacious, beautifully decorated and clean. My only complaint is that the very modern TV was not connected to the internet so we were not able to watch Netflix etc. The bed was very comfortable and the bathroom had a great shower and good size bath. Removing the disappointment of the hotel listing being wrong, we had a good stay and would stay there again if we happened to be in the area.

10

Fiona

Aug 8, 2024

·

Stayed 1 night

Beautiful property with lovely rooms! Huge carpark so plenty of space for parking. Staff great, John the landlord was very helpful and kindly ordered a cab for us to our function. Breakfast was freshly cooked and very tasty. Good range of drinks being served! Highly recommend

10

Susan

Jul 3, 2023

·

Stayed 4 nights

The staff were extremely friendly and helpful. Happy to help wherever they could.

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AI-generated summary based on recent guest reviews

Location

Countryside setting near Beccles and the river, offering a quiet, convenient base for local visits and walks.

Related guest reviews

8

Finter

Sep 20, 2025

·

Stayed 1 night

One night only walking the Angles Way. Easy book in. The room was a little “tired” given the price charged but the evening meal and breakfast where excellent.

10

Natalie

Oct 30, 2023

·

Stayed 1 night

Despite arriving late for check in we were greeted with a smile. The room was spacious and comfortable. We went for the English breakfast in the morning and were not disappointed. We stayed the one night but will certainly return if in the area.

10

Melanie

Dec 30, 2025

·

Stayed 3 nights

Extremely friendly and helpful staff made the stay most enjoyable especially considering it was over Christmas. Whilst not "luxurious" by Ritz standards, the room was perfectly adequate, comfortable and very clean with all amenities and highly recommended as a base for visiting relatives and the surrounding area.

10

Simon

Apr 25, 2024

·

Stayed 1 night

Excellent place to stay clean comfy rooms very quiet. Bar and restaraunt Excellent, food was great and good value for money. Would recommend the swan

6

Sarah

Aug 18, 2024

·

Stayed 1 night

I thought it was very good value for money. Comfortable beds and sizeable room in a good location. My only gripe was that the curtains didn’t keep out any light so my toddler was up before 5am resulting in a poor nights sleep for me.

10

Mrs Ana

Nov 12, 2023

·

Stayed 1 night

Room was spacious and clean Lovely decor Warm room, lovely bathroom Dog friendly Coffee machine was a plus Comfortable large bed Nice views of heathland

10

Jean

Nov 17, 2023

·

Stayed 2 nights

Close to all relatives and friends we were visiting, very friendly staff, super cooked meals, including dietary needs, just another relaxing good stay

10

Derek

Sep 7, 2023

·

Stayed 2 nights

Superb hotel, ample sized room, clean and well appointed. Lovely fresh food, plenty of it and reasonably priced. Nice and close to Beccles and the river. 5* staff. We shall return.

10

Alan

Feb 18, 2023

·

Stayed 2 nights

A lovely place to stay, with with lovely and friendly staff. Food was really good and plentiful and at very good price. The accomodation was really comfortable and as it is into the country side you can get a very peaceful good nights sleep. Beccles a couple of miles down the road is a worth while visit with a variety of shops and places to eat.

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AI-generated summary based on recent guest reviews

Dining

Breakfast and evening meals are widely praised for quality, generous portions, and value, with dietary needs well handled. One booking-site mix-up about included breakfast was noted.

Related guest reviews

8

Finter

Sep 20, 2025

·

Stayed 1 night

One night only walking the Angles Way. Easy book in. The room was a little “tired” given the price charged but the evening meal and breakfast where excellent.

10

Erik

Feb 8, 2025

·

Stayed 1 night

The honeymoon suite is a beautiful room to stay…..and the breakfast is consistently the best cooked breakfast I’ve had anywhere! Thank you!

10

Ann

Aug 2, 2025

·

Stayed 1 night

Excellent breakfast

10

David

Sep 1, 2025

·

Stayed 1 night

Comfortable with friendly stuff. Excellent Sunday roast.

10

Keith

Apr 15, 2024

·

Stayed 2 nights

We had a fab weekend stay, the Staff were kind, helpful and understanding about Diane's Allergy when it came to dining. The food was very nice, plenty of it. The Motel is tastefully decorated and unique. The only downfall was the fact the bed was too high for Diane to get into due to health issues, we did address this issue to the Proprietor. Will be going back in the near future.

10

R

Jun 20, 2024

·

Stayed 1 night

As good as ever , food giant portions

10

Gillian

Sep 30, 2023

·

Stayed 4 nights

Clean, comfortable, great breakfast, evening meals as required

8

Kat

Nov 15, 2025

·

Stayed 1 night

We travelled to the Swan Motel as we were attending a funeral locally. We picked the hotel due to the 11am check out and free breakfast offering but upon arrival was told that the listing on hotels.com had not been updated and there was now no breakfast included and check out was actually at 10am. The hotel did honour the free breakfast but we had to wait until the next morning to check on the check out time and was told that we could only stay until 10.30am. It was embarrassing to have to negotiate to receive what we paid for and during what was already a stressful and emotional time was not appreciated. Having said that, the honeymoon suite we booked was incredible, very spacious, beautifully decorated and clean. My only complaint is that the very modern TV was not connected to the internet so we were not able to watch Netflix etc. The bed was very comfortable and the bathroom had a great shower and good size bath. Removing the disappointment of the hotel listing being wrong, we had a good stay and would stay there again if we happened to be in the area.

10

Fiona

Aug 8, 2024

·

Stayed 1 night

Beautiful property with lovely rooms! Huge carpark so plenty of space for parking. Staff great, John the landlord was very helpful and kindly ordered a cab for us to our function. Breakfast was freshly cooked and very tasty. Good range of drinks being served! Highly recommend

10

Derek

Sep 7, 2023

·

Stayed 2 nights

Superb hotel, ample sized room, clean and well appointed. Lovely fresh food, plenty of it and reasonably priced. Nice and close to Beccles and the river. 5* staff. We shall return.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $133	5
6 $101	7 $107	8 $107	9 $107	10 $119	11 $169	12
13 $102	14 $121	15 $114	16 $133	17 $114	18 $114	19
20 $102	21 $114	22 $114	23 $121	24 $114	25 $114	26 $120
27 $102	28 $114	29 $114	30 $114

Su	Mo	Tu	We	Th	Fr	Sa
				1 $114	2 $114	3 $113
4 $102	5 $114	6 $122	7 $128	8 $114	9	10 $120
11 $106	12 $113	13 $107	14 $114	15 $115	16 $114	17 $134
18 $103	19 $114	20 $114	21 $114	22 $114	23 $114	24 $121
25 $102	26 $114	27 $114	28 $126	29 $127	30 $114	31 $120

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About this property

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FAQs about The Swan Motel, Gillingham

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