Koko Broadbeach - Official

One working lift, plumbing stopped working in ensuite

Overall we enjoyed our stay except for the drama of only having 1 lift operational to service 31 floors and 2 basement carpark levels for our entire 7 night stay from Boxing day onwards. We then learnt by chatting with others in the packed lift trips that just the 1 lift has been operational for the past 7-8 weeks. The staff were obviously told to tell people it will be fixed in a few days as most guests complete thier holiday in a week or so. In saying that we conversed with 1 particular member of staff at the front desk and she was very nice and sympathetic to everyone’s frustration. Another cause for concern was they would not allow the fire stair case doors to be unlocked so you could not use the stairs from one floor to the next.

Madison at reception was lovely and very helpful. The room was spacious and beautifully decorated. It was quite dusty though and there was not enough washing liquid etc...for the amount of time we were there.

Clean, staff are friendly it would be great if both elevators are working. But overall, pleasant stay and close to everything.

Koko was very conveniently located. Close to everything. Clean comfortable and well appointed apartment. The bedrooms are a little tight but plenty of space otherwise. Parting great bit tight if you have a medium-large car. We had a Rav4 and cornets were tight. Reception staff were very welcoming and helpful. Loved the pool/BBQ area. Nice relaxed stay.