Name: HOTEL & SPA MANSION SOLIS by HOTSSON
Address: 344 Avenida Acueducto Chapultepec Norte, Chapultepec Norte, Morelia, Michoacán, Mexico, Morelia, Michoacán, MX
Price range: $208–$500 per night
Rating: 9.3

What guests think

Across recent reviews of HOTEL & SPA MANSION SOLIS by HOTSSON, travelers frequently praise the friendly staff, striking décor, and very clean, comfortable rooms, while recurring complaints focus on loud event noise and inconsistent pool temperature and maintenance.

Many like the location near the historic center and arches, finding it walkable and convenient. Food and breakfast draw both compliments and criticism, with some noting cold or unappetizing dishes and slow service. A few guests mention front-desk hiccups, billing or invoice issues, and occasional service inconsistencies. Overall, it suits travelers seeking a polished boutique experience in Morelia.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Many guests enjoy the distinctive pool, jacuzzi and spa. Several also report cold water, cleanliness or maintenance issues, occasional facility closures or inaccurate listings, and event noise that disrupts relaxation.

Related guest reviews

8

Ariel

Sep 30, 2025

·

Stayed 7 nights

Property is a little outdated. The amenities list on the website are not accurate. The pools heater does not work and their pool bar is no longer in operation. Pool and jacuzzi need to be maintained better and cleaned more often. Housekeeping staff were amazing though and kept the rooms clean!!!

8

Julio Francisco

Nov 27, 2023

·

Stayed 1 night

Hotel muy bonita , la alberca increíble lástima que no tenga calefacción. El restaurante es bueno pero el servicio no mucho tardan muchísimo . Para facturar es un martirio y hay que estar llamando para que te envíen la factura .

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8

Yesica

Aug 21, 2025

·

Stayed 3 nights

El hotel es muy lindo, habitaciones amplias. El área de alberca es bellísima. Y el spa increíble lo recomiendo al 100%. Muchas felicidades al personal su atención y servicio fue excelente.

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10

MARIEL

Mar 30, 2024

·

Stayed 2 nights

Alberca caliente!

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10

Margarita

Sep 17, 2025

·

Stayed 1 night

It was a beautiful experience, we swam and sat in the jacuzzi in the rain.

6

Graciela

Sep 8, 2025

·

Stayed 1 night

I was disappointed with hotel and amenities it did not meet my expectations and price relation does not match hotel . Bellboys are friendly and welcoming as well as front desk but did not see any other staff on grounds attending guests service . The pool water was cold not temperature controlled and their spa was very cold as well . Called front desk about temperature in pool and spa but was not corrected .

10

Humberto

May 7, 2025

·

Stayed 5 nights

We stayed in the top room- above presidential suite, very fancy. Definitely worth the money. Staff was great. The only minor issue I would say the pool need maintenance and it could use more weekly cleaning. It was still worth the stay. Food was great. Highly recommend.

10

ALMA

Oct 12, 2025

·

Stayed 3 nights

La alberca super la temperatura, el hidromasaje No

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10

Christopher

May 7, 2023

·

Stayed 2 nights

It was a very unique experience. The entire staff was just great. It has never happened to us before. There's always the bad apple but not in this occasion. The place itself is great. From the rooms, to the pool (the pool itself could use a touch up though), their restaurant, and common areas, it was all very well maintained and monitored. Not once did we feel uncomfortable or inconvenienced. A great place overall. Don't miss out if you have the opportunity to stay here.

8

YURI

Jul 27, 2024

·

Stayed 1 night

Very nice room. I like the brunch they offer I believe only on weekends at the roof top restaurant. I like that they offer different types of events as well. People can buy a day pass if you want to enjoy the pool.

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Cleanliness

Reviews frequently highlight very clean rooms and well-kept common areas. A few note inconsistent pool cleanliness or minor maintenance issues like a clogged sink or lighter housekeeping on subsequent days.

Related guest reviews

8

Ariel

Sep 30, 2025

·

Stayed 7 nights

Property is a little outdated. The amenities list on the website are not accurate. The pools heater does not work and their pool bar is no longer in operation. Pool and jacuzzi need to be maintained better and cleaned more often. Housekeeping staff were amazing though and kept the rooms clean!!!

10

fernando

Oct 27, 2024

·

Stayed 4 nights

Property was very clean, staff was very friendly and courteous. Prices were very reasonable. I loved it

10

Christina

Aug 31, 2023

·

Stayed 1 night

Really nice hotel super clean.

10

Crystal

Aug 11, 2023

·

Stayed 1 night

Very clean all around hotel and inside the room. Everyone very friendly and helpful with questions i had. Food and drinks were delicious as well.

10

Israel

Nov 12, 2025

·

Stayed 1 night

Everything was great! Very clean room, staff was very friendly, professional and welcoming. Beautiful decorations. Amenities are great! Delicious food and drinks. I strongly recommend it.

10

Yolanda

Nov 12, 2025

·

Stayed 1 night

Excellent services very clean I love it I will come back again thank you for everything.

10

Humberto

May 7, 2025

·

Stayed 5 nights

We stayed in the top room- above presidential suite, very fancy. Definitely worth the money. Staff was great. The only minor issue I would say the pool need maintenance and it could use more weekly cleaning. It was still worth the stay. Food was great. Highly recommend.

8

maria

Nov 1, 2023

·

Stayed 2 nights

Nice boutique hotel ,friendly staff. Disappointed about my bathroom sink was plugged and disgusting…. I call the front desk the service was terrible have to call for a second time in order to get fixed. At the restaurant I requested a straw for my smoothie and the do not have one!

10

Maria

Jul 28, 2024

·

Stayed 3 nights

Hotel was very clean and workers were very friendly

10

Mariana

Feb 10, 2024

·

Stayed 4 nights

Me gusto demasiado, lo único es que al día siguiente que hacen la limpieza no es con tanta profundidad como cuando te entregan la habitación

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Rooms

Rooms are spacious, comfortable and stylish, with standout suites. Some guests mention noise from events or corridors and occasional quirks like hard towels, limited vanity space, lights not switching off, or a faulty fridge.

Related guest reviews

8

Eugenio

Jul 27, 2025

·

Stayed 1 night

The hotel tries to be the best in town, and is a very nice property, only needs attention to detail, and pay attention to wear and tear.

8

paola

Jun 14, 2023

·

Stayed 1 night

Excelente hotel. Solo hubo un detalle en la habitación. Las luces del techo nunca se pudieron apagar y tuvimos que dormir con luz

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8

Veronica

Nov 26, 2024

·

Stayed 1 night

The attendants /valet people were very nice. I’ve stayed there before in a regular room that I reserved, directly from their website. We were greeted with a cocktail drink and we were invited to have a seat in the lobby area while my husband checked us in. The room itself was very nice, clean and beautiful. We had a plate of cookies & pieces of chocolate treats waiting for us in the room. This time, I reserved the Presidential Suite through Expedia . There were no seats or couches in the lobby for the rest of my party to sit, while I checked in, nor we were offered a drinks. Our room was not ready at check in time (3:00 p.m.). So we had to go to the restaurant to get something to eat in the meantime. Finally, at 3:30 is when our room became available. The jacuzzi had pine tree leaves/debris. The water temperature was lukewarm and the water pressure was weak. Because of the inconvenience of not having our room ready, the front desk allowed me to do a late checkout. The Spa was not able to accommodate 3 people at a time. Each person had to wait 30 minutes to 45 in between. Which made it difficult for us to enjoy the rest of our day. So, I decided not to proceed with the reservation.

4

Erika

Apr 6, 2023

·

Stayed 2 nights

No me gustó que dieron las 3:00pm para mi check in y no me llamaron para avisarme que ya estaba lista mi habitación cuando fue eso en lo que quedamos mientras esperábamos en el bar. Adicional en las habitaciones se escucha mucho ruido exterior y si uno quiere descansar no se puede porque se escuchaban niños corriendo y jugando y gritando.

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10

Sanjuana Ivett

Apr 24, 2023

·

Stayed 3 nights

Habitaciones muy amplias y cómodas Justo el pago por lo que ofrecen

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10

Margarita

Apr 9, 2023

·

Stayed 2 nights

Esta muy birn situado, relación precio excelente. Todo el personal muy amables. Muy buena atención. Solo si te ponen en el piso uno a las 6 am se escucha muchísimo ruido .

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10

Elizabeth

Oct 3, 2025

·

Stayed 1 night

The suite is wow!! I was impressed and felt like celebrity. The staff was so friendly they made my family and I feel important and very welcomed.

10

Dassaev

Sep 3, 2025

·

Stayed 3 nights

Es un gran hotel boutique, muy hermoso, seguro, confortable y el personal en general muy amable.

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8

Julissa

Mar 23, 2024

·

Stayed 4 nights

Beautiful decor. Finely appointed furniture. The towels were a little scratchy. I wish our room had a dedicated vanity area and a larger mirror.

10

Mary Celine

May 29, 2023

·

Stayed 1 night

Great hotel every staff member was super sweet room is very fancy makes you feel like you are in a spa

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Service

Service is widely praised as friendly and welcoming across the hotel. However, reports include uneven front-desk experiences, slow or inattentive service at the pool or restaurant, and billing or invoice challenges.

Related guest reviews

10

Jose Guzman

Jan 3, 2024

·

Stayed 1 night

Everything was excellent! The staff was very professional and friendly. I will definitely be back again

8

Jorge M

Sep 17, 2024

·

Stayed 2 nights

The hotel and staff were excellent, however on arrival we were no treated very nice, I had requested early check up and when we arrived I was told they were no rooms available till later, I was upset and insisted on the gentleman to please check the reservation, it was not until that moment that he change his behavior and say that they had rooms available, and would give me my upgraded room later. The rest of the staff was great, the place is also beautiful.

8

Veronica

Nov 26, 2024

·

Stayed 1 night

The attendants /valet people were very nice. I’ve stayed there before in a regular room that I reserved, directly from their website. We were greeted with a cocktail drink and we were invited to have a seat in the lobby area while my husband checked us in. The room itself was very nice, clean and beautiful. We had a plate of cookies & pieces of chocolate treats waiting for us in the room. This time, I reserved the Presidential Suite through Expedia . There were no seats or couches in the lobby for the rest of my party to sit, while I checked in, nor we were offered a drinks. Our room was not ready at check in time (3:00 p.m.). So we had to go to the restaurant to get something to eat in the meantime. Finally, at 3:30 is when our room became available. The jacuzzi had pine tree leaves/debris. The water temperature was lukewarm and the water pressure was weak. Because of the inconvenience of not having our room ready, the front desk allowed me to do a late checkout. The Spa was not able to accommodate 3 people at a time. Each person had to wait 30 minutes to 45 in between. Which made it difficult for us to enjoy the rest of our day. So, I decided not to proceed with the reservation.

10

Erica

Jul 13, 2025

·

Stayed 1 night

Everything was Great! The only bad thing was that we went to the pool area and called for a waiter he came like an hour later, the food took a long time to get there, we didn’t received our food when the waiter said he was leaving and was gonna take the check, he took our food, we paid, he said another waiter was gonna check on us but that Never happened

10

Israel

Nov 12, 2025

·

Stayed 1 night

Everything was great! Very clean room, staff was very friendly, professional and welcoming. Beautiful decorations. Amenities are great! Delicious food and drinks. I strongly recommend it.

4

Brandon

Nov 10, 2023

·

Stayed 2 nights

Everything was great about the rooms, the hotel and the staff was amazing. Only problem was this loser waiter who works on the roof top bar/lounge who was pretending to be a U.S Marine (he didn’t know that I actually am a marine and knew everything he was saying was a flat out lie cause nothing he said made sense or exist lol). Then he tired to rob me by trying to charge a 600 dollar tip on my credit card. Luckily I was with good people who saw what he was doing because he waited for me to drink so he can try to pull one over on me. So if you’re a foreigner visiting the area and you decide to stay here and go to the rooftop, look out for the waiter with a high fade haircut and doesn’t shut up. He will try to talk to you non stop to try to get friendly and tell you a bunch of lies. Stay clear of him and don’t drink if he’s there because he is trying and will try to rob you.

8

Jessica

May 12, 2025

·

Stayed 5 nights

The hotel is nice the valet and security guys are all very helpful and friendly. The front desk is not they are not knowledgeable and arent really willing to help the guest. The pool can definitely be better well kept.

10

ROSA MARIA

Sep 18, 2025

·

Stayed 5 nights

gratamente sorprendida , servicio de primera , se esmeran en hacerte sentir comodo, seguro y cuidan todos los detalles . definitivamente los recomiendo y de verdad soy exigente , pero no tuve un punto negativo , ojala hubiera mas hoteles de este nivel en nuestro pais ,sobre todo nacionales .

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10

Gilberto

Jul 14, 2025

·

Stayed 1 night

Increíble hotel. El personal amable, las instalaciones excelentes, siempre hay buena disposición. Frente a los arcos, cerca del centro. Todo bien

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10

Jocelyn

Nov 28, 2025

·

Stayed 2 nights

Amazing staff and amazing atmosphere!

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Location

Location is convenient for sightseeing, near the arches and within walking distance of the historic center for many. One guest felt it was not especially close but still worthwhile.

Related guest reviews

8

Adriana

Mar 17, 2025

·

Stayed 3 nights

Buen servicio, ubicación y comodidad.

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10

Leticia

Jun 18, 2024

·

Stayed 1 night

Excellent location

10

Cesar

Apr 16, 2025

·

Stayed 2 nights

Excelente una verdadera obra de arte sus instalaciones así como estar en una avenida que facilita su llega a el centro histórico

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10

David

Jul 20, 2023

·

Stayed 3 nights

One of the best hotels in Morelia. Although it’s not too close to the historic center, it was worth it.

10

Douglas James

Oct 6, 2024

·

Stayed 1 night

Un muy cómodo hotel, el servicio fue muy bueno y las habitaciones muy cómodas. La zona es excelente

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10

Brenda

Jul 11, 2024

·

Stayed 2 nights

This Hotel exceeded our expectations. Close to all the main attractions. The Breakfast Buffet was just amazing the room are spacious and their Spa service was 10/10. Can’t wait to visit again.

10

Mauricio

Apr 2, 2025

·

Stayed 2 nights

Beautiful hotel and nicely located by the historic center where everything is walkable and accessible by bus!

10

Gilberto

Jul 14, 2025

·

Stayed 1 night

Increíble hotel. El personal amable, las instalaciones excelentes, siempre hay buena disposición. Frente a los arcos, cerca del centro. Todo bien

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10

Gildardo

Oct 8, 2023

·

Stayed 3 nights

Tuvimos una estancia muy agradable!!! El hotel muy bien ubicado, excelentes instalaciones y la habitación muy cómoda además de que la atención del personal siempre fue de mucha amabilidad y profesionalismo!!!

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10

myriam

Jul 1, 2023

·

Stayed 4 nights

Excellent location, service and hotel

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Dining

Food and breakfast often receive compliments, and some enjoy the coffee shop. Others report cold or unappealing dishes and slow service, reflecting a mixed dining experience.

Related guest reviews

8

Julio Francisco

Nov 27, 2023

·

Stayed 1 night

Hotel muy bonita , la alberca increíble lástima que no tenga calefacción. El restaurante es bueno pero el servicio no mucho tardan muchísimo . Para facturar es un martirio y hay que estar llamando para que te envíen la factura .

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8

Fili

Aug 22, 2025

·

Stayed 1 night

Todo bien, solo la comida no está rica

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10

Mercedes Yuliana

May 19, 2025

·

Stayed 2 nights

Excelente atención y servicio, los alimentos del bufete para desayuno, está todo muuuy rico.

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10

Sergio

Nov 8, 2025

·

Stayed 4 nights

Breakfast was cold and fruit look like was the left overs

10

Crystal

Aug 11, 2023

·

Stayed 1 night

Very clean all around hotel and inside the room. Everyone very friendly and helpful with questions i had. Food and drinks were delicious as well.

10

Erica

Jul 13, 2025

·

Stayed 1 night

Everything was Great! The only bad thing was that we went to the pool area and called for a waiter he came like an hour later, the food took a long time to get there, we didn’t received our food when the waiter said he was leaving and was gonna take the check, he took our food, we paid, he said another waiter was gonna check on us but that Never happened

10

Israel

Nov 12, 2025

·

Stayed 1 night

Everything was great! Very clean room, staff was very friendly, professional and welcoming. Beautiful decorations. Amenities are great! Delicious food and drinks. I strongly recommend it.

10

Rosa

Nov 26, 2024

·

Stayed 2 nights

This hotel was amazing! Very clean and the customer service was exceptional! The coffee shop has the best coffee.

8

Manuel

Nov 9, 2025

·

Stayed 1 night

Todo maravilla menos la comida es malísima

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10

Jackie G

Jul 25, 2024

·

Stayed 5 nights

Amazing hotel loved it! Excellent food and staff ! Would recommend it to anyone

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Month	Average price
January	$241
February	$228
March	$222
April	$210
May	$255
June	$248
July	$245
August	$241
September	$235
October	$289
November	$257
December	$228

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $220	18 $221	19 $220
20 $214	21 $212	22 $208	23 $208	24 $208	25 $243	26 $245
27 $216	28 $216	29 $219	30 $224

Su	Mo	Tu	We	Th	Fr	Sa
				1 $226	2 $271	3 $262
4 $227	5 $227	6 $226	7 $235	8 $247	9 $262	10 $290
11 $228	12 $235	13 $235	14 $225	15 $366	16 $487	17
18 $435	19 $453	20 $419	21	22 $485	23 $435	24 $446
25 $407	26 $304	27 $316	28 $316	29 $316	30 $500	31

HOTEL & SPA MANSION SOLIS by HOTSSON

Prices for HOTEL & SPA MANSION SOLIS by HOTSSON

Monthly average prices

About this property

Location

Room options

Superior Suite

Junior Suite King Size

Presidential Room, 2 Bedrooms

Premium Suite

Junior Suite Two Queen Beds

Guest reviews of HOTEL & SPA MANSION SOLIS by HOTSSON

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about HOTEL & SPA MANSION SOLIS by HOTSSON

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