Best Western Lake Cumberland Inn

Very friendly, was disappointed the pool was down for repairs, rooms were very nice and clean

Hotel was clean and well kept only complaint is parking not a lot of parking here if you have a large vehicle and are checking in late you will have to park in the back of the building which is also nice they have boat parking in the back lot

Clean! Ample parking! Great for a one night stay!

All the staff was friendly, hdlpful and nice. The hotel itself was good. Had to use front door cause side door to parking lot wouldnt open with key card, and ice machines always empty, but the rest was perfect.

Property was close to where I wanted to be, pool area was too cold to even sit in, and swimming was definitely out due to the temperature of the water.

All was excellent except for the pool was being drained, cleaned and supposed to fill back up. Due to other guests complaining that the water appeared green.

Fridge did not work. Room was not very clean. Pool was closed. And breakfast was not restocked

Hotel was good. Fitness center was not. Breakfast and coffee were good. Nice clean rooms.

I come here to stay whenever I have a Fishing Tournament. the Hotel provides ample amount of space for my boat parking and plug-ins. Staff understands that there are anglers like us and provides breakfast early. They are great to stay at. only 13 Mins from Connelly Bottoms Boat Ramp.

The staff were wonderful however, management of this property does not have a customer service mind set. Our room had no hot water, the sink was extremely slow to drain, the chair in our room was covered in stains, there was paint peeling from the wall above the bathroom door, there were water stains on the ceiling, the shower in our daughters room was also extremely slow to drain. We had been on the lake all day and were exhausted and in need of a hot shower. We asked the manager if we could shower in an unoccupied adjacent room, instead of repacking all our stuff and moving, his comment was that "He would have to pay housekeeping to clean an extra room" I highly recommend not staying at this property.

It is clean and quiet. They have very comfortable beds. I had a problem with the hair dryer not working. I called the front desk at 11pm and they sent someone to my room within 10 minutes with another working dryer.

The room was in over all cleanliness however the drawers had mold in them. The shower was way too confusing with the faucet having to be pulled down at the tip for the shower to work. Room had a mildew smell about it. Other than that all things were okay. Like every hotel pillows could be more soft and firm instead of flat when laid on haha. The staff at the desk when I checked In Was fantastic and very polite and professional!

Very clean. Friendly staff!

Smell of mold and mildew could be smelled as you walk into your room. Not alot of ait coming from the "air conditioner". Mold could be seen above the shower on the ceiling and around the vent fan in the bathroom. Shower was extremely slippery. A family member fell in the bathtub. Several other family members had a hard time standing still while taking a shower. Night shift workers could be seen laying down behind the desk, on their phone, not paying attention to when customers arrive.

This is not a “9.0” hotel as advertised, unfortunately. Maybe a 6.0, if generous. In general it was clean-ish. Smelled of stale smoke throughout. Turning on the room fan and a/c resulted in a blast of stale-smoke smelling air. Our sheets were clean but had a few dime sized holes. One of our keys didn’t work so we ended up locked out of the room. Turning on the shower ended up in some drops of green-grey slime dripping into the tub from the faucet. There was a fridge in the room, no freezer section in it for our ice packs. Mold in the glass globe part of the lamp. Breakfast bar was ok. Overall, our stay was not what we thought we were paying for, and definitely overpriced for what we got. I don’t expect this review to be displayed, but need to try nonetheless, since the other reviews are obviously amped up and inaccurate.

Very clean!

Fridge did not work. Room was not very clean. Pool was closed. And breakfast was not restocked

Clean room. Courteous staff

Property was very clean and restaurants close by.

Very good experience staying here but did not have hot water in the shower. Only negative thing to say was cold showers.

There was no hot water one night of my stay.

Room was clean, service was fine. Older facility little dated. Would stay there again

Only hotel in the area. Older but very nice and comfortable. Bed was a bit hard but otherwise, good place to stay and would stay again. Clerk at desk was very friendly and offered his suggestion for dinner which was great.

I booked this room for $130, out of sheer necessity of being too tired to drive further. The first room’s key card did not work. When I went back to the desk, I asked if I might be a little farther from the elevator since I’d needed to come back down anyway. I was given a room that was closest to the elevator, with a running toilet, and where neither the light switch nor AC worked. I requested a refund at that point, waited while she called someone who told her to tell me to go through Expedia (which took so long I gave up and decided never to book anything on Travelocity again since it felt so unwieldy and obstructionistic to deal with concerns), and was given a third room with an AC unit whose number display is non-functional and the most uncomfortable beds I’ve ever experienced in a hotel before. However, since it was late, and since I felt a bit embarrassed for the desk worker to only have such rubbish rooms to offer, I inflated an air mattress I happened to have in the trunk and slept on it in the third room. Needless to say, I won’t be repeating this particular experience. Ever. However, the desk worker was polite and the room was clean.

The only complaint we had was the tv didn’t work. But this trip to visit family we weren’t in the room much. Bed was comfortable and clean. Air worked great and bathroom was clean.

They beds were clean and comfy the property is sutiated in a quiet part of the county best sleep I've had in a while

Fridge did not work. Room was not very clean. Pool was closed. And breakfast was not restocked

The heating and air unit didn’t work properly and the hallway smelled like smoke. The shower also didn’t work properly.

Great place, clean and room was spacious, will definitely stay hear again.

Front desk staff, Tim, always remembers me and greets me on arrival.

Staff was very friendly and the hotel was very clean and comfortable.

The staff were wonderful however, management of this property does not have a customer service mind set. Our room had no hot water, the sink was extremely slow to drain, the chair in our room was covered in stains, there was paint peeling from the wall above the bathroom door, there were water stains on the ceiling, the shower in our daughters room was also extremely slow to drain. We had been on the lake all day and were exhausted and in need of a hot shower. We asked the manager if we could shower in an unoccupied adjacent room, instead of repacking all our stuff and moving, his comment was that "He would have to pay housekeeping to clean an extra room" I highly recommend not staying at this property.

It is clean and quiet. They have very comfortable beds. I had a problem with the hair dryer not working. I called the front desk at 11pm and they sent someone to my room within 10 minutes with another working dryer.

Expedia booked us 2 rooms. We couldn't use 2 rooms and the place was full with people waiting for rooms so we asked them to cancel our 2nd reservation. They resold the 2nd room but wouldn't refund our money. Very shady and dishonest.

Clean room. Courteous staff

Staff was wonderful kind and great really appreciate them all Merry Christmas

Booked a regular King room thru Hotel's.com. when I arrived for the night, the desk manager said that there were no king rooms available (unless I wanted smoking). Plus she told me I had booked thru Expedia (which I had not). She had a double queen which was ok except we are used to king. She just was not very friendly!

We had a great stay! The staff was great, front desk (I forgot her name) and Alice were very helpful and super friendly!! The trim was clean and great size. The breakfast was good and nice not to have to go out for breakfast. Definitely will be staying again, as we have family in Monticello and they o my live 5 minutes from the hotel.

Front desk personnel were excellent. Will stay there again when working in this area.

Good location priced right

The staff were very friendly & helpful. Our room, the main building & grounds were all very clean. The breakfast was as well very good. I will definitely stay here again. This is a great spot for Lake Cumberland visits, out of the main busy traffic of somerset, but still have the convenience of necessity stores nearby. Mills springs mill park & Conely Bottoms Marina are great visits nearby!

For the remote area it was a nice place to stay. Convenient access close to amenities.

Only hotel in the area. Older but very nice and comfortable. Bed was a bit hard but otherwise, good place to stay and would stay again. Clerk at desk was very friendly and offered his suggestion for dinner which was great.

Great service. Very quiet. Good breakfast

They beds were clean and comfy the property is sutiated in a quiet part of the county best sleep I've had in a while

It was all around convenient. I would definitely ten out of ten use this place again if needed

My room was very clean, and I had a large vanity surface to set my toiletries. There is also a little diner next door in walking distance.

I come here to stay whenever I have a Fishing Tournament. the Hotel provides ample amount of space for my boat parking and plug-ins. Staff understands that there are anglers like us and provides breakfast early. They are great to stay at. only 13 Mins from Connelly Bottoms Boat Ramp.

Property was very clean and restaurants close by.

The staff were very friendly & helpful. Our room, the main building & grounds were all very clean. The breakfast was as well very good. I will definitely stay here again. This is a great spot for Lake Cumberland visits, out of the main busy traffic of somerset, but still have the convenience of necessity stores nearby. Mills springs mill park & Conely Bottoms Marina are great visits nearby!

Great service. Very quiet. Good breakfast

Fridge did not work. Room was not very clean. Pool was closed. And breakfast was not restocked

Hotel was good. Fitness center was not. Breakfast and coffee were good. Nice clean rooms.

Breakfast was not great. Powdered eggs were crunchy. Sausage was only option for meat. Coffee was old and cold

This Hotel is Nice, clean and has good service with Good breakfast! No complaints at all.

I come here to stay whenever I have a Fishing Tournament. the Hotel provides ample amount of space for my boat parking and plug-ins. Staff understands that there are anglers like us and provides breakfast early. They are great to stay at. only 13 Mins from Connelly Bottoms Boat Ramp.

We had a great stay! The staff was great, front desk (I forgot her name) and Alice were very helpful and super friendly!! The trim was clean and great size. The breakfast was good and nice not to have to go out for breakfast. Definitely will be staying again, as we have family in Monticello and they o my live 5 minutes from the hotel.

Easy access, clean, quiet, delicious breakfast bar!

Food is terrible