MANTULENE Apartments - Basque Stay

All good but lots of error prone contact from host (3 requests to pay them when we pre paid already!) which they finally said to just ignore and then I missed a need to check in which almost cost us being able to get in that first night as we hadn’t checked in! The stress was intense and unnecessary.

The room was very clean. We were only given very large towels, no hand towels, bath mat or wash cloths, but we made due. The owner was very responsive when I had a question about the air conditioning. There were no extras like coffee, tea, or sugar. Also, not much given for soaps and shampoos. There is a washing machine and dishwasher, we were given one load worth of detergent for each. This is a residential vacation property so there are no services at this property like restaurants or luggage storage. But, there are some markets and restaurants nearby walking distance, just check their hours of operation. And there are buses that can get you to the downtown area very easily. There is a taverna that is part of the property that opens on Saturdays and Sundays only. The staff were very friendly and we had a nice coffee and breakfast with them one day.

This stay was terrible, avoid at all costs. We almost got locked out at night, a danger hazard because no one ever sent us the check in instructions. There was grafiti on the property, the sheets were dirty, the soap was diluted and poor quality. There was a false fire alarm that kicked us all out at 9 am. There was no communication with anyone because there is no front desk. They are unserponsive and never get back to you even when we requested a partial refund. We left this property early. NEVER STAYING HERE AGAIN. Honestly it’s not worth the price you pay.

It is a bit overpriced given its location and amenities. Location: The location is in a residential area and upper hill from the city center. The parking in the property is very convenient. Amenities: There were no amenities besides the room itself, and not enough soap or toiletries, so better to bring your own. Noise: There is a bar below the apartments which is quite noisy, specially over the weekend. Room: Spacious, and has a balcony. The bed is of very low quality, and it sinks when you stay on it for a while. I would bring my own pillow as well next time.

Room was clean and very spacious, however there was no noise insulation in the apartments so got woken up multiple nights during our stay due to noisy neighbours and kitchen/restaurant staff after and before the restaurant opened and closed. Complained to host via Whatsapp with no response.