Is parking available at the property?

Yes, free valet parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 7:30 AM to 11:30 AM for a fee of approximately USD 28 for adults and children.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 100 per pet, per stay. Service animals are exempt from this fee.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

Are airport shuttle services available?

Yes, airport shuttle services are available for a fee of USD 116 per vehicle (one-way) and can be arranged by contacting the property with arrival details before travel.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances, wheelchair-accessible facilities including public areas and rooms, and elevators to assist guests with mobility challenges.

What is the property’s location in relation to key landmarks?

The property is located in Playa La Ropa, just steps from Zihuatanejo Bay and 14 minutes by foot from La Ropa Beach. It is approximately 0.9 miles from La Madera Beach and Virgin of the Tree.

Does the property have a swimming pool?

Yes, there are 3 outdoor swimming pools, including an outdoor heated pool. The pools are operational year-round.

What are the policies for guests staying with children?

Up to 2 children aged 12 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property in advance for any specific requests regarding additional sleeping arrangements.

Thompson Zihuatanejo Beach Resort in Ixtapa

Average nightly price at Thompson Zihuatanejo, A Beach Resort, by Hyatt by month, last 12 months (USD)
Month	Average price
January	$375
February	$452
March	$359
April	$315
May	$259
June	$229
July	$226
August	$206
September	$198
October	$237
November	$330
December	$444

What guests think

At Thompson Zihuatanejo, A Beach Resort, by Hyatt, travellers repeatedly praise the stunning Playa La Ropa setting, welcoming staff, and relaxing vibe, while a handful note slower restaurant service and that the public beach can sometimes feel busy.

Rooms are generally spacious and stylish with direct beach access or views, though a few guests mention dark lagoon suites, older furniture, or issues like A/C failures and fire-alarm beeps. Most find the property and pools attractive, with a gym and tennis, but some report pool upkeep issues and unheated private plunge pools. Overall, it suits travelers seeking a relaxing beachfront escape.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Beach and pool areas are a highlight, with adult and family pools and easy beach access; guests also note a decent gym, tennis court, and a pleasant spa. Some report pool upkeep issues and unheated private plunge pools.

Related guest reviews

10

Kerby

Aug 25, 2024

·

Stayed 3 nights

Beautiful grounds

8

Jane

Dec 19, 2024

·

Stayed 4 nights

This is a lovely property with friendly and very helpful staff. The beach is clean and beautiful and beach staff is great. The pools could use a little maintenance on things like broken tiles, but appeared overall clean and inviting. Spa staff was great. Only hazard I ran into was the two steps down off the bed in the middle of the night.

10

Emmanuel

Apr 15, 2024

·

Stayed 3 nights

The hotel is modern, clean and beautiful. It has pool for adults and for family. Tennis court and decent gym. It has two restaurants with excellent service and delicious food. The beach is clean and safe, you can swim there.

10

Liz

Oct 6, 2025

·

Stayed 6 nights

We thoroughly enjoyed 6 nights at this resort. It was low season and never once had to wait for anything! The staff made us feel so welcome and spoiled. The room and grounds were impeccably clean, the gym was well equipped. The bars and restaurant were excellent. Highly recommend and will definitely return! Thank you!

10

Ava

Jul 24, 2025

·

Stayed 3 nights

Lovely beachfront property, incredible staff, delicious food and drinks, and beautiful grounds. Will definitely return!

10

Jamie

Dec 6, 2024

·

Stayed 4 nights

The pool, access to beach and service felt magical.

8

Juan Pablo

Jul 28, 2025

·

Stayed 3 nights

Extraordinario servicio; una atención de primera. La habitación super cómoda y elegante. Los alimentos son buenos; comida y cena muy buena, sin embargo, el desayuno no tanto. Las albercas privadas no tienen calefacción y en varios casos no les da el sol, lo que las hace difíciles de utilizar. En general es un buen hotel.

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8

Samantha

Mar 17, 2025

·

Stayed 4 nights

The Thompson is a modern Mexican hotel located on Playa Ropa. You can walk to restaurants and are an easy 5 min cab or 100 MXP to the center. We enjoyed our stay and ate at both of the restaurants on the property which were excellent. The massage was wonderful and if you need help with a tour they are accommodating. A lovely get away!

6

Stephanie Anne

Jan 11, 2024

·

Stayed 7 nights

Pros - the room was very large and nicely appointed. We loved the location (very walkable) and the overall property and beach were beautiful! Staff was pleasant. The weather in Zihuatanejo is fantastic, 87 and sunny everyday! Cons - our room check in was 2 hours late. After traveling all day we were tired and annoyed that we had to wait until 5 pm to get into our room that should’ve been ready at 3. Food and drinks are pricey and not great but we expected that. Service was “just ok” for the price of the hotel/amenities we thought service would be exceptional not the case. Always had to find someone to get a drink/foo, not what we’ve typically experienced in our travel throughout Mexico. The pool is large but not clean. We were just there for a week and I never saw anyone clean the pool. Same sand was in the pool day after day, kinda gross. Overall we had a nice vacation but I cannot say I’ll return to The Thompson given the prices and service. It was a good trip but not GREAT. We will return to Zihuatanejo because the weather in January is perfection but I’ll likely be researching other hotels.

10

Stephanie

Feb 12, 2023

·

Stayed 7 nights

Amazing location. Palapa’s on Playa La Ropa each day. Tennis in the morning. Perfect

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Cleanliness

Rooms and grounds are widely described as very clean, with some calling them impeccably maintained. A few reports mention bugs in a room and inconsistent pool cleanliness.

Related guest reviews

10

Oscar

Oct 3, 2025

·

Stayed 4 nights

We loved our stay. Rooms clean, well kept and beautiful. Staff super friendly and attentive. Can’t wait to go back.

10

Kerby

Aug 25, 2024

·

Stayed 3 nights

Beautiful grounds

8

Jane

Dec 19, 2024

·

Stayed 4 nights

This is a lovely property with friendly and very helpful staff. The beach is clean and beautiful and beach staff is great. The pools could use a little maintenance on things like broken tiles, but appeared overall clean and inviting. Spa staff was great. Only hazard I ran into was the two steps down off the bed in the middle of the night.

10

Rosa

Jun 15, 2025

·

Stayed 4 nights

Loved the property and amenities. Both restaurants and room service was great. The quality of drinks were amazing. I will definitely be back. One of the best beaches, clean.

10

Irma

Feb 27, 2023

·

Stayed 3 nights

Muy bonito lugar , muy limpio , tranquilo

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10

Liz

Oct 6, 2025

·

Stayed 6 nights

We thoroughly enjoyed 6 nights at this resort. It was low season and never once had to wait for anything! The staff made us feel so welcome and spoiled. The room and grounds were impeccably clean, the gym was well equipped. The bars and restaurant were excellent. Highly recommend and will definitely return! Thank you!

10

Martha Patricia

Jun 19, 2024

·

Stayed 4 nights

La playa es una belleza ver tan limpio todo el mar, la arena. La atención de todos y cada uno desde que llegamos hasta que nos fuimos.

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8

Svetlana

Sep 8, 2025

·

Stayed 4 nights

During our stay I noticed a few bugs in the room.

6

Stephanie Anne

Jan 11, 2024

·

Stayed 7 nights

Pros - the room was very large and nicely appointed. We loved the location (very walkable) and the overall property and beach were beautiful! Staff was pleasant. The weather in Zihuatanejo is fantastic, 87 and sunny everyday! Cons - our room check in was 2 hours late. After traveling all day we were tired and annoyed that we had to wait until 5 pm to get into our room that should’ve been ready at 3. Food and drinks are pricey and not great but we expected that. Service was “just ok” for the price of the hotel/amenities we thought service would be exceptional not the case. Always had to find someone to get a drink/foo, not what we’ve typically experienced in our travel throughout Mexico. The pool is large but not clean. We were just there for a week and I never saw anyone clean the pool. Same sand was in the pool day after day, kinda gross. Overall we had a nice vacation but I cannot say I’ll return to The Thompson given the prices and service. It was a good trip but not GREAT. We will return to Zihuatanejo because the weather in January is perfection but I’ll likely be researching other hotels.

10

Denisse

Aug 29, 2024

·

Stayed 2 nights

Nos encanto esta muy limpio personal atento y todos muy amables en general a unos pasos de playa la Ropa

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Rooms

Rooms are generally spacious, stylish, and comfortable, with some offering direct beach access or views. A minority cite dark lagoon suites, dated furniture or uncomfortable beds, and occasional A/C or alarm issues.

Related guest reviews

10

Megan

Mar 1, 2024

·

Stayed 2 nights

My favorite resort in Mexico. The food is fantastic, room design is beautiful, very soft robes, an amazing gym, the best beachfront property on Playa La Ropa, and to top it off service is amazing. We especially want to thank Francisco for the beachfront food service. He is such a hard working man and father of 3 children, we loved talking to him and he was so professional, friendly, and helpful. We also want to thank the event sales manager Vicente who showed utmost professionalism, hospitality, and charisma in every interaction. We love this Thompson so much!

8

Alexis

Feb 6, 2025

·

Stayed 4 nights

This property is beautiful and conveniently located and the staff was incredible and extremely accommodating! The only reason I won’t give it five stars is due to our AC going out twice and our fire alarm low battery going off at 4 AM. For a four night stay, we had issues three of the nights. Otherwise, the rest of the stay was fantastic.

6

Daniel

Apr 3, 2024

·

Stayed 2 nights

The vibe was not for us. Mostly drunk Americans. The hotel is ok. Be aware it’s on a public beach so don’t expect a 5 star beach experience. The rooms are big and very nice, but the lagoon suites on level one with the plunge pools are pointless as they get no sun and there is zero view with a dark room. Service at the restaurant is very slow. Usually takes 30 minutes or longer to get your food so plan accordingly. That’s if they wait on you at all. I wouldn’t eat at the hotel if possible. The biggest problem is service from the staff at the bar, pool, beach and restaurants. Either they don’t have enough or they weren’t trained well. I tried to speak with management but they did respond.

10

Jon

Nov 7, 2024

·

Stayed 1 night

Loved it- great food, atmosphere, views and location

10

Kaela

Feb 22, 2025

·

Stayed 4 nights

We visited the Thompson after our wedding in Mexico City. The hotel is incredible. The rooms are spacious and very comfortable. The beach cannot be beat. The staff is so hospitable and kind. Even the restaurants are wonderful. We will definitely be back and cannot recommend this place enough!

8

Juan Pablo

Jul 28, 2025

·

Stayed 3 nights

Extraordinario servicio; una atención de primera. La habitación super cómoda y elegante. Los alimentos son buenos; comida y cena muy buena, sin embargo, el desayuno no tanto. Las albercas privadas no tienen calefacción y en varios casos no les da el sol, lo que las hace difíciles de utilizar. En general es un buen hotel.

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10

Julie

Nov 4, 2024

·

Stayed 2 nights

The staff goes above and beyond to assist in everything . Extremely kind, and flexible. So impressed. The room was beautiful, the beach pristine and comfortable lounge chairs. Excellent ocean swimming as well as pool options. It is a gem. Not just a slice of heaven but the full pie.

10

Mirna

Oct 16, 2025

·

Stayed 3 nights

Lo que más me gustó del hotel es el acceso directo a la playa desde la habitación y las vistas

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6

Sara

Dec 25, 2024

·

Stayed 3 nights

The furniture was very old, the bed was uncomfortable, the bedding had holes in it. I asked for my luggage to be picked up at 6:30 in the morning and no one showed up. I had to bring my luggage down from a second floor without an elevator. They forgot my request, they only apologized. Beautiful location, they need to pay more attention to services.

10

Mike

Jan 22, 2023

·

Stayed 7 nights

The Thompson is the premier property on Playa Ropa. Excellent rooms and hotel grounds, exceptional staff, and a fantastic kitchen lead by a super talented chef. This is our 5th time at the Thompson and we can’t wait to go back a 6th.

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Service

Service is frequently praised as warm, attentive, and above-and-beyond. However, several reviews cite slow restaurant service, delayed or late check-ins, missed requests, or curt front-desk interactions.

Related guest reviews

10

Oscar

Oct 3, 2025

·

Stayed 4 nights

We loved our stay. Rooms clean, well kept and beautiful. Staff super friendly and attentive. Can’t wait to go back.

6

Daniel

Apr 3, 2024

·

Stayed 2 nights

The vibe was not for us. Mostly drunk Americans. The hotel is ok. Be aware it’s on a public beach so don’t expect a 5 star beach experience. The rooms are big and very nice, but the lagoon suites on level one with the plunge pools are pointless as they get no sun and there is zero view with a dark room. Service at the restaurant is very slow. Usually takes 30 minutes or longer to get your food so plan accordingly. That’s if they wait on you at all. I wouldn’t eat at the hotel if possible. The biggest problem is service from the staff at the bar, pool, beach and restaurants. Either they don’t have enough or they weren’t trained well. I tried to speak with management but they did respond.

10

Liz

Oct 6, 2025

·

Stayed 6 nights

We thoroughly enjoyed 6 nights at this resort. It was low season and never once had to wait for anything! The staff made us feel so welcome and spoiled. The room and grounds were impeccably clean, the gym was well equipped. The bars and restaurant were excellent. Highly recommend and will definitely return! Thank you!

6

MARIA C

Jun 15, 2025

·

Stayed 5 nights

The property not very friendly. The service at the restaurant very slow. We waited 15 minutes for our drinks. Our room was not available when we got there. No one came to restaurant to let us know the room was finally available.

10

gerardo carlos

Oct 20, 2025

·

Stayed 4 nights

El hotel está increíble. El trato del personal excelente. En recepción Santiago hizo hasta lo imposible para que nuestra estancia fuera perfecta. Desde que contacté el hotel para pedir informes siempre estuvo con muy buena disposición de orientar. La playa es de las más bonita y está todo muy cerca y cómodo el hotel. Todo el personal maravilloso y amable

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8

Adam

Mar 17, 2025

·

Stayed 4 nights

Amazing beach and pool area on the best beach in the area. Good food (although portions are pretty small ((I’m not from the US)) Excellent service in the restaurant area overall.

10

Julie

Nov 4, 2024

·

Stayed 2 nights

The staff goes above and beyond to assist in everything . Extremely kind, and flexible. So impressed. The room was beautiful, the beach pristine and comfortable lounge chairs. Excellent ocean swimming as well as pool options. It is a gem. Not just a slice of heaven but the full pie.

6

Stephanie Anne

Jan 11, 2024

·

Stayed 7 nights

Pros - the room was very large and nicely appointed. We loved the location (very walkable) and the overall property and beach were beautiful! Staff was pleasant. The weather in Zihuatanejo is fantastic, 87 and sunny everyday! Cons - our room check in was 2 hours late. After traveling all day we were tired and annoyed that we had to wait until 5 pm to get into our room that should’ve been ready at 3. Food and drinks are pricey and not great but we expected that. Service was “just ok” for the price of the hotel/amenities we thought service would be exceptional not the case. Always had to find someone to get a drink/foo, not what we’ve typically experienced in our travel throughout Mexico. The pool is large but not clean. We were just there for a week and I never saw anyone clean the pool. Same sand was in the pool day after day, kinda gross. Overall we had a nice vacation but I cannot say I’ll return to The Thompson given the prices and service. It was a good trip but not GREAT. We will return to Zihuatanejo because the weather in January is perfection but I’ll likely be researching other hotels.

2

Eduardo

Dec 2, 2023

·

Stayed 3 nights

Me dieron un cuarto diferente al que pagamos, NO nos quisieron ayudar a enviar un transporte por nosotros al aeropuerto, la persona de recepción fue extremadamente grosero con nosotros, no vale lo que pagas

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10

Estela

Aug 13, 2025

·

Stayed 5 nights

Service was immaculate and food was yummy. Very exclusive…can’t wait ti go back!

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Location

Prime beachfront setting on Playa La Ropa, walkable to restaurants and a short cab ride to town; many love the calm, swimmable water and sunsets. Being a public beach, it can feel busy at times, and pets aren’t allowed on the sand.

Related guest reviews

8

Noely

Apr 1, 2025

·

Stayed 2 nights

Excelente lugar para descansar , las instalaciones súper cómodas, alrededores tranquilos , y la playa magnífica ideal para nadar. El personal agradable y atento :) , de los mejores 😎.

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10

Joanna

Jan 8, 2023

·

Stayed 19,364 nights

I have wanted to stay at the Thompson Zihuatanejo for a few years now and it did not disappoint. The small boutique feel of the resort and the Mexican charm was amazing. The beach cannot be beaten. Jorge took us on the kayak tour across the bay and I highly recommend it. It was so good. The staff were friendly and attentive. The room was incredible. We loved it and we will definitely be back!

8

Rafael

Aug 30, 2023

·

Stayed 3 nights

The Hotel is beautiful, very well preserved. What I didn't expect was that, eventhough the hotel is pet friendly, the beach where it is located no. So the pet is not allowed to leave the hotel or even touch the sea.

6

natalia

Dec 28, 2023

·

Stayed 5 nights

The beach in front of the hotel is very busy with locals. Folks come with their umbrellas and chars in large groups that blocks the beach views from the very expensive hotel. Also, Thompson used to have live music in the evenings but not anymore. Disappointing over all.

10

Ava

Jul 24, 2025

·

Stayed 3 nights

Lovely beachfront property, incredible staff, delicious food and drinks, and beautiful grounds. Will definitely return!

10

Steve

Aug 24, 2025

·

Stayed 3 nights

Wonderful spot on the beach!

8

Samantha

Mar 17, 2025

·

Stayed 4 nights

The Thompson is a modern Mexican hotel located on Playa Ropa. You can walk to restaurants and are an easy 5 min cab or 100 MXP to the center. We enjoyed our stay and ate at both of the restaurants on the property which were excellent. The massage was wonderful and if you need help with a tour they are accommodating. A lovely get away!

10

John

Oct 16, 2023

·

Stayed 2 nights

Great location and beach. Friendly staff.

10

Greg

Jun 21, 2025

·

Stayed 6 nights

Calm serenity with impeccable service !!!! Great location and the grounds are beautiful….. my new favorite place 😎

10

William

Mar 3, 2025

·

Stayed 3 nights

We’ll located , clean , we’ll run resort type luxury hotel on la Rosa beach

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Dining

On-site dining and drinks often earn high marks, with several guests praising the restaurants and bar quality. Others find meals pricey or average, note smaller portions, and say breakfast can be weaker than lunch or dinner.

Related guest reviews

10

Donald

Jan 19, 2023

·

Stayed 7 nights

Resort is beautiful and recently nicely refurbished to high standards. Great place to go for a January getaway as we have done many times. Dinner dining is fine, not great, trying too hard to be something, not Zihuatanejo, but a variety of choices off property available. Great beach with expected lunch food and bar service.

10

Rosa

Jun 15, 2025

·

Stayed 4 nights

Loved the property and amenities. Both restaurants and room service was great. The quality of drinks were amazing. I will definitely be back. One of the best beaches, clean.

10

robert and joan

Jan 27, 2025

·

Stayed 6 nights

Service was great! so was the staff. Food was very expensive and most meals were just ok with the exception of the grill nights on the beach. They we also very expensive but very good and worth the cost.

10

ILANA

Mar 13, 2023

·

Stayed 3 nights

We didn’t like the food

10

Maureen

Oct 27, 2023

·

Stayed 4 nights

This is a nice quiet beach front hotel on a beautiful beach, playa de Ropa. The service was amazing, very accommodating for all your needs. You can’t beat the sunsets, and the food at Hao was delicious for breakfast lunch and dinner.

10

Liz

Oct 6, 2025

·

Stayed 6 nights

We thoroughly enjoyed 6 nights at this resort. It was low season and never once had to wait for anything! The staff made us feel so welcome and spoiled. The room and grounds were impeccably clean, the gym was well equipped. The bars and restaurant were excellent. Highly recommend and will definitely return! Thank you!

8

Adam

Mar 17, 2025

·

Stayed 4 nights

Amazing beach and pool area on the best beach in the area. Good food (although portions are pretty small ((I’m not from the US)) Excellent service in the restaurant area overall.

8

Christopher

Aug 19, 2024

·

Stayed 3 nights

Food and beverage quality needs improvement.

8

Samantha

Mar 17, 2025

·

Stayed 4 nights

The Thompson is a modern Mexican hotel located on Playa Ropa. You can walk to restaurants and are an easy 5 min cab or 100 MXP to the center. We enjoyed our stay and ate at both of the restaurants on the property which were excellent. The massage was wonderful and if you need help with a tour they are accommodating. A lovely get away!

8

Barry

May 12, 2024

·

Stayed 6 nights

Two restaurants: Upscale, great! Everyday - not too great.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6 $235	7 $235	8 $235	9 $357	10 $317
11 $236	12 $247	13 $270	14 $248	15 $235	16 $427	17 $193
18 $235	19 $238	20 $341	21 $274	22 $235	23 $195	24 $191
25 $294	26 $216	27 $280	28 $293	29 $238	30 $295	31 $326

Su	Mo	Tu	We	Th	Fr	Sa
1 $357	2 $367	3 $306	4	5	6	7 $428
8 $412	9 $373	10 $375	11 $257	12 $334	13 $307	14 $458
15 $255	16 $313	17 $275	18 $420	19 $338	20 $423	21 $555
22 $475	23 $592	24 $497	25 $475	26 $665	27 $850	28 $701
29 $439	30 $423

Thompson Zihuatanejo, A Beach Resort, by Hyatt

Prices for Thompson Zihuatanejo, A Beach Resort, by Hyatt

Monthly average prices

About this property

Location

Room options

Suite, 2 Bedrooms, Lagoon View

Suite (Swim-Up)

Room, 1 King Bed

Suite, Terrace, Ocean View

Suite, 2 Bedrooms, Beachfront

Suite, Beachfront (Plunge Pool)

Room, 1 King Bed (Plunge Pool)

Suite, 2 Queen Beds (Lagoon Suite)

Suite, 2 Bedrooms, Garden View

Suite, Lagoon View (Plunge Pool)

Suite (Thompson)

Guest reviews of Thompson Zihuatanejo, A Beach Resort, by Hyatt

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about Thompson Zihuatanejo, A Beach Resort, by Hyatt

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