Is parking available at the property?

Yes, free parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 50 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property features limited wheelchair accessibility, including elevators and step-free entrances.

What is the location of the property in relation to key landmarks?

The hotel is located within a 10-minute drive of Shenandoah National Park and Fastrax, approximately 1 mile from P. Buckley Moss Gallery and Zeus Digital Theater.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available for guests.

Are children allowed at the property?

Yes, children are welcome at the property.

Holiday Inn Express & Suites Waynesboro East

What guests think

Across recent reviews, Holiday Inn Express & Suites Waynesboro East is often praised for very clean, modern rooms and friendly staff, with a convenient location near I-64 and restaurants that makes it an easy, reliable stop for travelers.

Guests frequently enjoy the hot breakfast, though several note inconsistent restocking, occasional quality issues, and equipment outages. Rooms feel modern and spacious, but recurring comments mention footstep noise from upper floors, some highway noise, and occasional maintenance quirks like nonworking fridges or hard to open shower doors. Some guests also report slow or confusing check-in, billing disputes, or incorrect room assignments. Expect a modern, convenient stay with strong basics and some variability at busy times.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern property with an indoor pool often noted as warm and enjoyable, and parking is easy. A few guests reported temporary pool closures and an occasional slow or malfunctioning elevator.

Related guest reviews

10

Angela

5 Feb 2025

·

Stayed 1 night

The pool was so nice and warm - it was such a nice change from all the cold pools we usually swim in!

10

Katherine

31 Aug 2024

·

Stayed 1 night

Amazing property . Right off the interstate and close to many dinning options . Quiet but convenient. Amazing staff . The rooms are modern, spacious and very clean . My family of 5 had plenty of room. The pool is wonderful and heated . Easy parking !

10

Donna

3 Feb 2024

·

Stayed 1 night

The place was excellent! I was disappointed the pool was closed and the breakfast lacked refilling

4

Hemaxi

20 Sept 2024

·

Stayed 1 night

Noise from the freeway very loud. Swimming pool not working. Shower curtain very smelly so showering was an unpleasant experience. Pancake maker not working. Spoke to manager Stephanie at check out who promised a part refund, but did not get in touch.

10

Paula

21 Jul 2025

·

Stayed 1 night

The room was well maintained, quiet and very clean. All amenities I look for were present (refrigerator, microwave, coffee maker, adequate free parking.) Breakfast was varied and bountiful.

10

James

26 Aug 2024

·

Stayed 1 night

good dog walking area Great pillows Elevator slow and malfunctioned

10

helene

1 Sept 2025

·

Stayed 1 night

Room was very large and welcoming. There was trash found in the closet and only 1 extra roll of tp paper (we had 5 guest) The pool was fun for child not deep so he could swim freely. Outside was furnished nice with warm lighting

10

Raquel

17 Dec 2024

·

Stayed 2 nights

Good, clean hotel. Breakfast was ample. Room was clean. Pool was actually warm and enjoyable! Would definitely return

10

Monica

3 Jun 2025

·

Stayed 1 night

Close to I-64. Ample parking. Lots of restaurants nearby (by car). Rooms are clean comfortable and bright. Good breakfast.

10

Glenda

11 Aug 2025

·

Stayed 1 night

Wonderful single night stay at this hotel, I was uncertain where to book when there is so much choice but would 100% stay here again. We had such a warm welcome from Zoe on reception who was helpful and patient with our questions. The room was perfect for us and our three children with plenty of space for bags (so much better than the Hyatt hotel we had stayed at in Washington the previous two nights at more than double the price). Breakfast was plentiful and fresh. The pool was a good temperature and clean. All the staff we met were warm and helpful, thank you and I hope we can return someday.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise overall cleanliness, but several cite lapses such as unclean bathrooms, hair or stains, odors, ants, and one bed bug report. Housekeeping on multi-night stays is occasionally missed.

Related guest reviews

8

Oscar

3 Aug 2025

·

Stayed 1 night

There was trash on the window ledge, some type of crumbs on the carpet around the bed, hairs in the shower and my wife found a few smaller hairs in the bed on both pillows. The hotel is in a great location and it is fairly new and up to date but it just seemed like the housekeeping was below par since we have stayed here in the past. We still like staying here and will in the future if we are in the area

6

wei nan

22 Jun 2025

·

Stayed 1 night

There has a half banana size of shampoo remains on the shower door,I ended up cleaning it myself.

10

Jeremy

4 Nov 2025

·

Stayed 1 night

The site was pretty clean. Our room was pretty clean except our bathroom. You could tell housekeeping was cutting corners in the bathroom. Dirty hand prints in the shower. Floor around toilet dirty looking. Splatters on mirror. THE MATTRESS' WERE SO UNCOMFORTABLE. WE TRIED BOTH BEDS BUT COULDN'T GET COMFORTABLE AND BOTH OF US WOKE UP WITH SORE BACKS.

2

Heidi

18 Mar 2024

·

Stayed 1 night

Within 5 minutes of entering our hotel room a bed bug was crawling on our bed. We gathered all our belongings and went to the front desk. Told them quietly what happened. The manager tried to tell us it was a stink bug. I said we did not feel comfortable staying after this and how do I get a refund? The manager said that the general manager had to issue the refund and she would be in tomorrow morning and call me. No call was received, so I left a message on her voicemail. Still no call back so I called the front desk. Still no help. Don’t stay at this hotel! Bed bugs and poor customer service!

4

MARY

27 Aug 2025

·

Stayed 2 nights

STAFF IS GREAT BUT THE BED WAS NOT CLEAN THIS WAS OUR SECOND TIME STAYING THERE THE FIRST TIME ONE OF THE PILLOW CASES HAD A BLOOD STAIN ON IT AND THIS LAST STAY THE BLANKET HAD BLOOD STAINS

6

Emma

3 May 2025

·

Stayed 1 night

Quick and friendly check in. Carpet in lift dirty. Hair on floor in bathroom and in shower. Room grubby. Pillows smelt of sweat.

8

Linda

13 Sept 2025

·

Stayed 1 night

Property was generally excellent. However, we stayed in a room where the previous guest (s) had pets in the room and room had a strong odor of dogs. As a pet owner, I would prefer that pets be confined to specific rooms or floors so that those without pets dont have the odor. The room appeared clean but the chair and carpet smelled the most.

4

Marc

15 Apr 2025

·

Stayed 1 night

Room was filthy. Bathroom wasn’t clean and floors were not vacuumed. Dirty everywhere.

8

Danielle

18 Oct 2024

·

Stayed 2 nights

The room could use a little better cleaning. The floors and the shower floor and visible dirt/hair

6

MARITZA

16 Aug 2025

·

Stayed 1 night

The beds are Good and clean unfortunately the bathroom wasn't very clean and I requested to be clean but the receptionist neglected my request. in general it was comfortable, breakfast good.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and generally spacious and comfortable, with walk-in showers and Keurigs in some. Recurring drawbacks include footstep noise from above and some highway noise, plus occasional maintenance issues and soft mattresses for some.

Related guest reviews

4

Alisha

25 Sept 2023

·

Stayed 1 night

The hotel is brand new and very clean. It took us close to 30 min to check in which after being on the road for 8 hours was disappointing. The room was clean and very comfortable. The two things that were very disheartening was the air conditioner never really shuts off it makes noise 24-7 so those with brain injuries beware. And they have a blinking light directly over the bed for a smoke detector or some other safety feature, very poor placement.

10

Jim

20 Dec 2024

·

Stayed 1 night

The room was clean and spacious. The bathroom and walk in shower were clean and large. The Keurig in the room was a nice touch. I liked that it was a nice walk around the hotel - like a small clean park. The breakfast food looked good but did not tast that great without the gravy but most of the people were eating lots of it. I only had a small portion.

10

Nelly

24 Sept 2025

·

Stayed 1 night

Room is big and clean. Front desk lady was very nice, shared all details for breakfast and WiFi and recommended a great restaurant for dinner. The hotel is next to the highway so if your room is close to it, you can hear a bit of the road. It’s not very noisy but if you are sensitive to noise, it could be bothersome. Overall clean, welcoming, well located hotel.

8

Mark

28 Apr 2025

·

Stayed 1 night

The desk clerk was very hospitable. He was theonly one working when we arrived around 4 pm. He was helping multiple people at once and answeringnthe desk phone. He apologized multpile times and i told him not tonworry that i completly understood his situation. The room was clean and comfortable and had a larger television than most hotels with the ability to cast your phone to it. My only two complaints are that we were on the 4th floor and the room above us was holding a track meet between 9pm and 10pm ( or at least thats what it sounded like. I know thats not the hotels fault.) And the breakfast was very subpar. They ran out of multiple items within the first hour it was open and there where many other guests that were not happy. But, i still give it a 4-star due to the comfort of the room itself and the extordinary gentleman at the front desk.

4

JOHN

6 Sept 2025

·

Stayed 1 night

Hard floors, no carpet, and people stomping back and forth at night and the next morning are a bad combination.

10

Cynthia

5 Jul 2025

·

Stayed 1 night

Excellent hotel ! Two issues: bed is somewhat soft for our liking. As mentioned, we like the hotel. We usually do not have noise issues, but above our floor, a family w/kids ran around late at night for a couple of hours. Parents were just as heavy-footed. Remedy: will ask for a higher floor next time.

10

helene

1 Sept 2025

·

Stayed 1 night

Room was very large and welcoming. There was trash found in the closet and only 1 extra roll of tp paper (we had 5 guest) The pool was fun for child not deep so he could swim freely. Outside was furnished nice with warm lighting

10

Joseph

12 May 2024

·

Stayed 1 night

Overnight stay. Nice hotel. Proximity to the highway was good for driving but bad for sleeping. Rooms were clean. Bed was appropriately soft/hard for a good night sleep. Breakfast was OK. Value was OK. Recommended for a stay in this area.

8

Oscar

16 Feb 2025

·

Stayed 2 nights

Location is great, complimentary breakfast is really good and the heated pool is very nice. I can’t say enough good things about the facility itself, very nice. The only downside I can say is that the floors/ceiling are fairly “thin” and not noise proof. Between someone above us apparently running laps and them having a dog also it was not a peaceful stay at all. I did make the front desk person aware and they assured me they would address this with those above us. That worked for the majority of the day but then the “track meet” resumed just before bed. I would consider staying there again but only if I could be guaranteed a top floor room.

10

Calvin

24 Dec 2024

·

Stayed 5 nights

Very new hotel so everything was nice, clean and functional. Beds we very comfortable and appreciated the walk-in shower. Great location with restaurants and shopping close by. Staff was exceptionally nice and helpful.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently friendly, welcoming, and accommodating. However, some guests experienced slow or confusing check-in, reservation or room-type errors, incorrect charges or fees, and limited follow-up on refunds.

Related guest reviews

10

Beth

15 Dec 2025

·

Stayed 1 night

The room was great- comfy and clean. The front desk people were so friendly and accommodating. Breakfast had a great variety and coffee was hot and delicious.

6

Derek Michael

29 Jun 2024

·

Stayed 1 night

Staff members were repeatedly rude, and either uninformed, or under trained for their position. Made arrangements to check in early with the hotel 3 days prior to our arrival, everything was confirmed. Upon arrival “ we don’t have a room for you” after 40 minutes of searching they find my reservation, to then which I’m told I can’t check in for multiple hours longer. After some conversation we’re finally offered to check in IF we pay a $50 early check in fee. Asked to speak with a manager, none available or on duty (@ 10am on a Friday) At this point one of the cleaning staff came To the front desk and initiated a “training session” with the desk clerk, which resulted in another 15 minutes of delay. Finally after nearly an hour, the Holiday inn Corporate customer service number was able to get us checked into our room. The customer service staff made my family feel as if she was being rude to us and preventing us from gaining access to our room due to the color of our skin. Would not recommend this hotel to anyone, which is sad, because the hotel is newly constructed and has the potential to be a great convenient place to stay near Charlottesville.

10

Sandra

28 Sept 2025

·

Stayed 1 night

Christina and Erica checked us in efficiently and we're helpful in making our stay pleasant. The room was very nice and even though we only stayed one night, it was a hotel that we would return to in the Charlottesville area.

10

Andrea

17 Dec 2025

·

Stayed 5 nights

From check in to check out- every one was nice and helpful. The room was very clean and comfortable.

4

Joshua

8 Jul 2025

·

Stayed 1 night

Holliday Inn Express charged us a $50 Pet Fee even though we have no pets. The front desk clerk assigned the fee but would not remove it without an absent manager’s approval. Thoroughly disappointing service.

10

Ray

25 Feb 2024

·

Stayed 2 nights

Excellent Front desk Managers, both morning and evening. The Customer Service was excellent along with the housekeeping and custodial staff. Pride in their place and company is shown. Thanks, R L

2

David

11 Sept 2025

·

Stayed 1 night

My recent stay at the Holiday Inn was quite disappointing due to an issue with my room reservation. I had specifically booked and paid for a King Room with a Sofa Bed, as advertised on Hotels.com. However, upon check-in, I was given a standard King Room without a sofa bed. This significantly diminished the value of my booking and was not the accommodation I had paid for. The hotel staff did not offer a solution or compensation for this discrepancy. I was very dissatisfied with this experience. When a guest pays for a specific room type, it is reasonable to expect that they will receive what they booked. This was not the case here. I hope the hotel and Hotels.com can address this issue for future guests.

4

Sam

20 May 2024

·

Stayed 1 night

Desk staff has NO CLUE what they are doing . . . could not explain policies, repeatedly gave contradictory information, seemed totally lost. Property is a pretty generic HIE, no problem there. But front desk staff is lost.

8

Michael

15 Feb 2025

·

Stayed 1 night

The staff charged me 1000 dollars for my one night stay.

2

Dianne

28 Oct 2024

·

Stayed 1 night

Never had the opportunity to stay there as the hotel cancelled our stay due to being overbooked. They said that the overbooking was due to outside vendors tend to over book. Had to find another place to stay on short notice.

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AI-generated summary based on recent guest reviews

Location

Convenient just off I-64 with plenty of dining and shopping nearby, and handy for breweries, wineries, and Wintergreen. A few guests noted highway noise depending on room placement.

Related guest reviews

10

Kevin

23 Feb 2025

·

Stayed 2 nights

Great place to stay. Right off of highway.

10

Denise

26 Aug 2025

·

Stayed 1 night

Right off the highway, very clean, restaurants and. Scheels gas station close by. Great stay on our roadtrip

10

carla

20 Sept 2024

·

Stayed 1 night

Great location. Restaurants in area. Very clean.

10

Damon

28 Apr 2025

·

Stayed 1 night

Location was awesome after our visit to brewery row.

10

Nelly

24 Sept 2025

·

Stayed 1 night

Room is big and clean. Front desk lady was very nice, shared all details for breakfast and WiFi and recommended a great restaurant for dinner. The hotel is next to the highway so if your room is close to it, you can hear a bit of the road. It’s not very noisy but if you are sensitive to noise, it could be bothersome. Overall clean, welcoming, well located hotel.

10

ANDREW

24 Jan 2025

·

Stayed 1 night

We stayed here on a 1 day skiing trip to Wintergreen. It is convenient to the highway and there are restaurants and grocery stores nearby. The staff was friendly and helpful. My only issue is the water restriction on the shower was extreme: it meant spending more time and using just as much water while not really enjoying the 5 minute respite i usually take.

10

Monica

3 Jun 2025

·

Stayed 1 night

Close to I-64. Ample parking. Lots of restaurants nearby (by car). Rooms are clean comfortable and bright. Good breakfast.

10

Missy

12 Jan 2025

·

Stayed 1 night

Nice location, not loud but close to food and shopping.

10

Joseph

12 May 2024

·

Stayed 1 night

Overnight stay. Nice hotel. Proximity to the highway was good for driving but bad for sleeping. Rooms were clean. Bed was appropriately soft/hard for a good night sleep. Breakfast was OK. Value was OK. Recommended for a stay in this area.

8

Oscar

16 Feb 2025

·

Stayed 2 nights

Location is great, complimentary breakfast is really good and the heated pool is very nice. I can’t say enough good things about the facility itself, very nice. The only downside I can say is that the floors/ceiling are fairly “thin” and not noise proof. Between someone above us apparently running laps and them having a dog also it was not a peaceful stay at all. I did make the front desk person aware and they assured me they would address this with those above us. That worked for the majority of the day but then the “track meet” resumed just before bed. I would consider staying there again but only if I could be guaranteed a top floor room.

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AI-generated summary based on recent guest reviews

Dining

Breakfast draws many positive comments for variety and availability, but reviews also mention inconsistent restocking, stale or expired items, and equipment problems like the pancake machine. Overall, quality feels inconsistent.

Related guest reviews

10

Catherine

5 Nov 2025

·

Stayed 3 nights

Nice staff, great breakfast.

6

Ronald

28 Mar 2025

·

Stayed 2 nights

It was clean, but the breakfast wasn't replenished on Saturday until we asked and many people left before we asked

6

Cynthia

24 Sept 2023

·

Stayed 3 nights

I gave 3 star’s because this is a new property and they just had quite a few bugs to work out. The hotel is very clean and new, the room spacious and very comfortable. The breakfast was one of the reason for the three stars. They seemed to be out of everything. The first morning there was boiled eggs and potatoes with bread for toasting. We ended up going to Cracker Barrel. The second morning was some better, but things were not being replenished. The third morning I finally got to have some bacon with my eggs. There was yogurt and cinnamon rolls, but the orange juice was empty. The scanner on the tv did not work, so we couldn’t cast movies to the tv. Our keys had to be rescanned every day. I think once they work out the kinks, this will be a great place to stay. I will stay here again, hopefully when things are sorted out.

6

Leanne

16 Feb 2024

·

Stayed 2 nights

The front desk staff was very helpful when our first room smelled foul. They reassigned us to a new room of which was great. The breakfast was not the best. The pancake maker was broken and no cinnamon rolls were made. The oatmeal our first morning was watery and uncooked. There was no unflavored cream for the coffee so everyone had to use milk. The fruit was very poor quality and on our second morning they had scrambled eggs that had a green hue to them and had run out of hard boiled eggs. It was unfortunate as it is a new property.

10

Chris

3 Dec 2023

·

Stayed 2 nights

Great new property. Only critique is they do a poor job of stocking for the breakfast. Came down at 8 and there was nothing left. Only two old cinnamon rolls. Waited for a bit. They didn’t restock it

8

Kiera

27 Feb 2025

·

Stayed 3 nights

Nice hotel, only complaint was the breakfast. Two days without milk for the cereal, bagels were stale, pealed hard boiled eggs like rocks, old apples were the only fruit. Tough way to start the day.☹️

10

Melinda E.

26 Sept 2024

·

Stayed 1 night

Nice fresh, fun look to the decor; good toiletries installed in the bathrooms (rather than small toiletries), comfortable beds and pillows with cases embroidered “firm” or “soft”. The breakfast options were better than many hotels, so we appreciated that convenience before heading out early to get our hiker on the trail.

8

Beth

30 Dec 2024

·

Stayed 4 nights

Very good service but certain breakfast items (milk, apples) were bad/expired

10

Caryn

29 Aug 2025

·

Stayed 1 night

Clean, comfortable and easy check in/out! Great breakfast. Highly recommend!

4

Adam

10 Jul 2025

·

Stayed 1 night

The only thing good about this place was the person behind the desk. They were polite and helpful when we checked in. The room was muggy and not clean feeling. The fridge didn’t work. Breakfast was the worst. They had no coffee creamer, the eggs were powder, everything else looked rough. The pool had a bunch of teenagers that wouldn’t allow anyone else in. Not a bad place to just stay if you have to, but don’t expect more than that.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $118	13 $134	14 $126
15 $117	16 $117	17 $114	18 $112	19 $112	20 $115	21 $120
22 $112	23 $118	24 $111	25 $112	26 $118	27 $119	28 $120
29 $112	30 $117

Su	Mo	Tu	We	Th	Fr	Sa
		1 $119	2 $118	3 $109	4 $116	5 $120
6 $88	7 $85	8 $87	9 $87	10 $115	11 $109	12 $118
13 $119	14 $114	15 $111	16 $113	17 $114	18 $116	19 $113
20 $118	21 $114	22 $119	23 $112	24 $119	25 $113	26 $117
27 $108	28 $112	29 $112	30 $119	31 $119

Holiday Inn Express & Suites Waynesboro East

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed, Accessible Bathtub (Mobility)

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Premium Room

Suite, 1 King Bed with Sofa Bed (Communications)

Standard Room, 2 Queen Beds (Communications)

Standard Room, 2 Queen Beds

Room, 1 King Bed, Roll-In Shower (Communications, Mobility)

Room, 1 King Bed with Sofa Bed (Walk-In Shower)

Standard Room, 1 King Bed (Communications)

Suite, 1 King Bed (Communications, Walk-In Shower)

Standard Room

Standard Room, 1 King Bed (Walk-In Shower)

Room, Multiple Beds (Bath Shower Combination)

Guest reviews of Holiday Inn Express & Suites Waynesboro East

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Waynesboro East

Prices for upcoming dates