The Hidden Ridge Resort
US$420
/ night
Avg. for September
Select dates to see prices and availability
US$420
/ night
Avg. for September
Monthly average prices
Nightly prices at The Hidden Ridge Resort average US$149 in the cheapest month (November) and US$520 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$186 |
| February | US$224 |
| March | US$205 |
| April | US$168 |
| May | US$257 |
| June | US$427 |
| July | US$520 |
| August | US$502 |
| September | US$420 |
| October | US$221 |
| November | US$149 |
| December | US$216 |
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A
M
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Sept · US$420
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Most expensive: July (~US$520)
Cheapest: November (~US$149)
About this property
Dip into one of the 2 hot tubs or enjoy other recreational amenities including a sauna and bicycles to rent. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and a fireplace in the l...
Amenities
Dip into one of the 2 hot tubs or enjoy other recreational amenities including a sauna and bicycles to rent. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and a fireplace in the lobby.
Business amenities
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Rooms
Make yourself at home in one of the 107 guestrooms, featuring kitchens with refrigerators and ovens. Your bed comes with premium bedding, and all rooms are furnished with double sofa beds. Rooms have private balconies or patios. Flat-screen televisions and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected.
Location
With a stay at Hidden Ridge Resort in Banff (Tunnel Mountain District), you'll be a 5-minute drive from Tunnel Mountain and 5 minutes from Banff Centre for Arts and Creativity. This aparthotel is 4.1 mi (6.6 km) from Upper Hot Springs and 4.1 mi (6.7 km) from Banff Gondola.
What's nearby
Bow River(0.5 Miles)
Tunnel Mountain Trail(1.3 Miles)
Cascade Shops(1.4 Miles)
Banff Off-Leash Dog Park(1.5 Miles)
Banff National Park Information Centre(1.5 Miles)
Lux Cinema Banff(1.5 Miles)
Banff Centre for Arts and Creativity(1.5 Miles)
Canadian Ski Museum West(1.5 Miles)
Carter-Ryan Gallery(1.5 Miles)
Willock & Sax Gallery(1.5 Miles)
Old Banff Cemetery(1.6 Miles)
Banff Canoe Club(1.7 Miles)
Jenny Belzberg Theatre(1.7 Miles)
Banff International Research Station(1.7 Miles)
Canada House Gallery(1.7 Miles)
The preferred airport for Hidden Ridge Resort is Calgary International Airport (YYC)(85.4 Miles)
Parking
Hot tub/Jacuzzi
Sauna
Non-smoking rooms
Dry cleaning
Housekeeping
Location
901 Hidden Ridge Way Box 1070, Tunnel Mountain District, Banff, Canada
Bow River (0.5 Miles)
Tunnel Mountain Trail (1.3 Miles)
Cascade Shops (1.4 Miles)
Banff Off-Leash Dog Park (1.5 Miles)
Banff National Park Information Centre (1.5 Miles)
Lux Cinema Banff (1.5 Miles)
Room options
8
Premier Condo, 2 Bedrooms (Loft)
Room details
3× Large Double Beds
Sleeps 6
850 ft²
Balcony or TerraceHeatingWi-Fi (Free)Kitchen
5
Deluxe Condo, 1 Queen Bed
Room details
1 Large Double Bed
Sleeps 2
400 ft²
Balcony or TerraceHeatingWi-Fi (Free)Kitchen
8
Premier Condo (2 Bedroom Loft- 4 Q)
Room details
4× Large Double Beds
Sleeps 8
850 ft²
Balcony or TerraceHeatingWi-Fi (Free)Kitchen
11
Premier Loft (2 Bedroom Condo with Game Room)
Room details
3× Large Double Beds
Sleeps 8
950 ft²
Balcony or TerraceHeatingWi-Fi (Free)Kitchen
6
Deluxe Condo, 1 Bedroom
Room details
2 Large Double Beds
and 1 Sofa Bed
Sleeps 4
474 ft²
Balcony or TerraceHeatingWi-Fi (Free)Kitchen
7
Deluxe Condo, 1 Bedroom (Loft)
Room details
3× Large Double Beds
and 1 Sofa Bed
Sleeps 6
680 ft²
Balcony or TerraceHeatingWi-Fi (Free)Kitchen
Guest reviews
8.3
Very good
Based on 5,143 verified reviews
Who stays here?
Business
1%
Couple
31%
Family
51%
Group
15%
Solo
0%
What guests think
AI-generated summary based on recent guest reviews
Travellers choose The Hidden Ridge Resort for its scenic hot pools, sauna and mountain views, quiet Tunnel Mountain setting and free bus passes, but reviews repeatedly note dated units, noise between floors, inconsistent cleanliness and maintenance issues.
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What guests think
Travellers choose The Hidden Ridge Resort for its scenic hot pools, sauna and mountain views, quiet Tunnel Mountain setting and free bus passes, but reviews repeatedly note dated units, noise between floors, inconsistent cleanliness and maintenance issues.
Many guests praise friendly, accommodating staff, cozy wood-burning fireplaces and family-sized suites with kitchens. Common complaints include hot tubs or jets not hot or working and often crowded, occasional sauna or pool closures, and limited parking; some units also lack air conditioning or natural light. Expect great views and amenities, but variable room quality and upkeep.
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AI-generated summary based on recent guest reviews
Facilities
Outdoor hot pools with mountain views, sauna and a heated pool are highlights, and complimentary bus passes, fireplaces and BBQs add convenience. Recurring issues include jets or temperatures not working, occasional closures, crowding, and limited or confusing parking.
Related guest reviews
10
Meagan
12 Dec 2025
·
Stayed 2 nights
The condo we stayed in was great! Was clean and comfortable upon arrival. The outdoor pool and huge hot tub are awesome and the sauna is a nice addition too. There is also a full change room and washrooms just below the pools. The staff were all very friendly and helpful. All of us who stayed, said we would absolutely stay there again and would recommend! Price is very reasonable for what you get.
The condo we stayed in was great! Was clean and comfortable upon arrival. The outdoor pool and huge hot tub are awesome and the sauna is a nice addition too. There is also a full change room and washrooms just below the pools. The staff were all very friendly and helpful. All of us who stayed, said we would absolutely stay there again and would recommend! Price is very reasonable for what you get.
10
Shivansh
18 Oct 2025
·
Stayed 1 night
Good hot tub and pool area.
Good hot tub and pool area.
6
Candace
3 Oct 2025
·
Stayed 2 nights
Jets on hot tob not working. People in room above us were very loud - 5am wakeup call, sounded like they were going to come through the floor. Parking was always an issue. They should have a limit of vehicles per room. I have stayed here multiple times and I think this will be my last time. On a side note: friendly staff and best hot tub views in Banff.
Jets on hot tob not working. People in room above us were very loud - 5am wakeup call, sounded like they were going to come through the floor. Parking was always an issue. They should have a limit of vehicles per room. I have stayed here multiple times and I think this will be my last time. On a side note: friendly staff and best hot tub views in Banff.
8
Karen
17 Oct 2025
·
Stayed 5 nights
The fireplace in the lodge was really nice. We enjoyed the hot tub but the jets didn’t work at all and the sauna wasn’t hot. The room was clean but had a smell of smoke bc of the fireplace. Loved the easy access to transportation downtown. Secluded enough but close to town. We enjoyed our stay :)
The fireplace in the lodge was really nice. We enjoyed the hot tub but the jets didn’t work at all and the sauna wasn’t hot. The room was clean but had a smell of smoke bc of the fireplace. Loved the easy access to transportation downtown. Secluded enough but close to town. We enjoyed our stay :)
10
Lydia
1 Sept 2025
·
Stayed 2 nights
Beautiful property. Loved all of the hanging flowers everywhere. Great pool and hot tub.
Beautiful property. Loved all of the hanging flowers everywhere. Great pool and hot tub.
8
JARRETT
22 Oct 2025
·
Stayed 3 nights
Tiles missing in the hot tub, jets need maintenance as well. BBQ’s need to be able to work on auto start not using an extended lighter - even then some don’t start and components are worn out on them. Tried three different ones and finally the fourth one started - luckily. You shouldn’t have to leave your raw food to run and get a lighter from the front desk. - Anyways…..
Tiles missing in the hot tub, jets need maintenance as well. BBQ’s need to be able to work on auto start not using an extended lighter - even then some don’t start and components are worn out on them. Tried three different ones and finally the fourth one started - luckily. You shouldn’t have to leave your raw food to run and get a lighter from the front desk. - Anyways…..
10
Rick
6 Oct 2025
·
Stayed 9 nights
We stayed at the Resort for 9 nights in Sept. We found the rooms to be clean, the staff to be outstanding and the overall trip to be everything that we expected. The location in Banff allowed us to visit everything that we wanted to see which was within driving distance from our location. The hot tubs and the sauna were something that we enjoyed every night. The parking was tight when full but additional parking is available in the underground parking facility. The town is walkable from this location and we enjoyed many meals in Banff. If in Banff again, I would pick this location again.
We stayed at the Resort for 9 nights in Sept. We found the rooms to be clean, the staff to be outstanding and the overall trip to be everything that we expected. The location in Banff allowed us to visit everything that we wanted to see which was within driving distance from our location. The hot tubs and the sauna were something that we enjoyed every night. The parking was tight when full but additional parking is available in the underground parking facility. The town is walkable from this location and we enjoyed many meals in Banff. If in Banff again, I would pick this location again.
10
Tali
1 Dec 2025
·
Stayed 1 night
Great place, but sauna is out of order and no notice.
Great place, but sauna is out of order and no notice.
6
Jody
17 Nov 2025
·
Stayed 5 nights
The outdoor hot tub with mountain views are amazing! The place was clean, loved the free bus passes and fire wood for your very own personal fireplace. We love the BBQs and kitchenette and also didn’t mind the 15 min walk into town. They even had free hot chocolate provided for your enjoyment out by the fireplace. Unfortunately, the hot pools were very crowded even during off season in November. The only other major complaint is the sound quality between suites. We could hear EVERYTHING! If your a light sleeper and value sleep all the extras about this place may deter you. We slept great on days we had quiet neighbours otherwise your at their mercy. We had a couple below us that talked until 3am. Then on our last night stay we had a loud child that literally bounced off the walls starting at 5am-8:30am (ended at 8:30am as that when the pool opened lol) otherwise Hidden Ridge is quite magical.
The outdoor hot tub with mountain views are amazing! The place was clean, loved the free bus passes and fire wood for your very own personal fireplace. We love the BBQs and kitchenette and also didn’t mind the 15 min walk into town. They even had free hot chocolate provided for your enjoyment out by the fireplace. Unfortunately, the hot pools were very crowded even during off season in November. The only other major complaint is the sound quality between suites. We could hear EVERYTHING! If your a light sleeper and value sleep all the extras about this place may deter you. We slept great on days we had quiet neighbours otherwise your at their mercy. We had a couple below us that talked until 3am. Then on our last night stay we had a loud child that literally bounced off the walls starting at 5am-8:30am (ended at 8:30am as that when the pool opened lol) otherwise Hidden Ridge is quite magical.
10
Braden
19 Jan 2026
·
Stayed 1 night
Hidden Ridge Resort was an incredible experience. I only stayed for one night, but it did not disappoint. My buddy and I came for the Banff skijoring event, and we absolutely loved our stay. My favorite parts were the mountain views from the hot pool, the sauna, and the super convenient location right beside the bus station. The free transit tickets they provide were a huge bonus. The wood-burning fireplace added such a cozy touch, and the heated floors in the pool area were an awesome detail I didn’t know I needed. Even the washroom facilities were clean and well-designed. There were so many little details that made the stay feel special. On top of that, the staff were kind and friendly, and everything was smooth with little to no wait time. Honestly, an incredible experience. I’ll probably book the same place again next year.
Hidden Ridge Resort was an incredible experience. I only stayed for one night, but it did not disappoint. My buddy and I came for the Banff skijoring event, and we absolutely loved our stay. My favorite parts were the mountain views from the hot pool, the sauna, and the super convenient location right beside the bus station. The free transit tickets they provide were a huge bonus. The wood-burning fireplace added such a cozy touch, and the heated floors in the pool area were an awesome detail I didn’t know I needed. Even the washroom facilities were clean and well-designed. There were so many little details that made the stay feel special. On top of that, the staff were kind and friendly, and everything was smooth with little to no wait time. Honestly, an incredible experience. I’ll probably book the same place again next year.
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback is inconsistent: some units are clean, but many report stained carpets, grime, mold, soot or smoke residue, dirty dishes, and housekeeping misses. Several guests felt the property needs deeper cleaning and better upkeep.
Related guest reviews
4
Kate
5 Oct 2025
·
Stayed 5 nights
Room was not cleaned well any of the days. Tissue was not replenished, toilet paper forgotten twice, floor not vacuumed on any day, soap in the washroom not refilled and chimney not cleaned. We had a big problem with ventilation after using the fire place once. The whole place filled with smoke and the smell stay for the duration of our stat although we kept the windows and balcony opened as much as we could. Also people used marijuana below or right next to us and we had the constant smell everywhere in our home. It was so bad that it the night we had to open windows because both the disgusting smell of people smoking in their rooms plus the fire smell really spoiled our time here. The staff never mentioned laundry room to us so we did not know there was one
Room was not cleaned well any of the days. Tissue was not replenished, toilet paper forgotten twice, floor not vacuumed on any day, soap in the washroom not refilled and chimney not cleaned. We had a big problem with ventilation after using the fire place once. The whole place filled with smoke and the smell stay for the duration of our stat although we kept the windows and balcony opened as much as we could. Also people used marijuana below or right next to us and we had the constant smell everywhere in our home. It was so bad that it the night we had to open windows because both the disgusting smell of people smoking in their rooms plus the fire smell really spoiled our time here. The staff never mentioned laundry room to us so we did not know there was one
6
Kim
11 Nov 2025
·
Stayed 3 nights
Cute resort but not maintained and not clean.
Cute resort but not maintained and not clean.
4
Christopher
29 Jul 2025
·
Stayed 2 nights
I feel people should know that this property is in dire need of deep cleaning and updating. I was stunned by the poor quality of the accommodations, especially relative to the price we paid. The carpet was filthy with huge stains all over it. The walls and doors were full of grime that could have been cleaned, but clearly has not been. Everything is extremely dated and old. I'm sure the unit has not been remodeled in decades and only cleaned at a surface level. Additionally, there is no temperature control in the summer unless you want to open ground floor windows, which does not feel safe overnight. Further, both windows were unlocked when we arrived, which we would not have known had we not opened them for a few minutes of fresh air. We spent as little time in the room as possible, which was disappointing since this was meant to be a nice break from an extended camping trip. On top of everything else, we returned to our room being unlocked -- front door not fully closed -- after being gone all day. The person who came to clean did not take the time to properly close the front door. I would not expect any of these problems for a hotel at this price point, even in an expensive city. We tried to cancel the second night of our reservation due to the negative experience, but did not receive any help from the property or Expedia. Both representatives said it was up to the other party, which just added to the frustration.
I feel people should know that this property is in dire need of deep cleaning and updating. I was stunned by the poor quality of the accommodations, especially relative to the price we paid. The carpet was filthy with huge stains all over it. The walls and doors were full of grime that could have been cleaned, but clearly has not been. Everything is extremely dated and old. I'm sure the unit has not been remodeled in decades and only cleaned at a surface level. Additionally, there is no temperature control in the summer unless you want to open ground floor windows, which does not feel safe overnight. Further, both windows were unlocked when we arrived, which we would not have known had we not opened them for a few minutes of fresh air. We spent as little time in the room as possible, which was disappointing since this was meant to be a nice break from an extended camping trip. On top of everything else, we returned to our room being unlocked -- front door not fully closed -- after being gone all day. The person who came to clean did not take the time to properly close the front door. I would not expect any of these problems for a hotel at this price point, even in an expensive city. We tried to cancel the second night of our reservation due to the negative experience, but did not receive any help from the property or Expedia. Both representatives said it was up to the other party, which just added to the frustration.
2
Kerri
24 Sept 2025
·
Stayed 1 night
The staff was lovely. The pool area was being jack hammered. Loud and dusty. Not relaxing at all. The room had carpet that was stained, smelly and gross. The glasses in the cupboard were not clean. The shower was unclean and mold in the grout. A heavy smoke smell from the fireplace which was not cleaned out. No air conditioner and the fan were dusty. The screen on the window near the door was broke.
The staff was lovely. The pool area was being jack hammered. Loud and dusty. Not relaxing at all. The room had carpet that was stained, smelly and gross. The glasses in the cupboard were not clean. The shower was unclean and mold in the grout. A heavy smoke smell from the fireplace which was not cleaned out. No air conditioner and the fan were dusty. The screen on the window near the door was broke.
4
Sondra
28 Feb 2026
·
Stayed 2 nights
We made the best of it, but it was one let down after another. We have been coming here for 15 years, and it’s never been a luxury getaway. But it’s so rundown now I wouldn’t recommend staying here. Unless you’re 20 and going to party with 10 people in your room like the suite on top of us. The hottub is their money maker, and it was freezing, the sauna was very cold as well, too cold to sit in. The pool was filled with debris from the wind the day before. Quite a few people complained about this and the answer was always “maintenance has been called”. Went inside for a hot chocolate, only the find there was no water, no problem, asked for the young Asian lady working behind the counter to fill it up for us. She came back with a carafe filled with lukewarm tap water. Awesome. 0/10 for effort. The unit was EXTREMELY RUNDOWN and FILTHY. It has not been vacuumed, hair and dirt all over the floors, the walls looked scary they were so dirty. I think someone stole the photo on the wall because it was bare. The furniture has never changed since we’ve been coming and it shows. Very dirty couch and scratched up tables. The carpet was scary, we didn’t walk on it with our bare feet that’s how bad it was.
We made the best of it, but it was one let down after another. We have been coming here for 15 years, and it’s never been a luxury getaway. But it’s so rundown now I wouldn’t recommend staying here. Unless you’re 20 and going to party with 10 people in your room like the suite on top of us. The hottub is their money maker, and it was freezing, the sauna was very cold as well, too cold to sit in. The pool was filled with debris from the wind the day before. Quite a few people complained about this and the answer was always “maintenance has been called”. Went inside for a hot chocolate, only the find there was no water, no problem, asked for the young Asian lady working behind the counter to fill it up for us. She came back with a carafe filled with lukewarm tap water. Awesome. 0/10 for effort. The unit was EXTREMELY RUNDOWN and FILTHY. It has not been vacuumed, hair and dirt all over the floors, the walls looked scary they were so dirty. I think someone stole the photo on the wall because it was bare. The furniture has never changed since we’ve been coming and it shows. Very dirty couch and scratched up tables. The carpet was scary, we didn’t walk on it with our bare feet that’s how bad it was.
6
Honey Grace
15 Aug 2025
·
Stayed 2 nights
There’s no AC and not even mention on the imformation of the room. The poctures here in expedia wasn’t updated and you’ll get different approach when you see the place. less your expectation. :( The room isn’t that clean, lots of dust on counter tops. The washroom wasn’t maintain clean, the conditioner dispenser was leaking and I almost slip and hit my head on the tub.
There’s no AC and not even mention on the imformation of the room. The poctures here in expedia wasn’t updated and you’ll get different approach when you see the place. less your expectation. :( The room isn’t that clean, lots of dust on counter tops. The washroom wasn’t maintain clean, the conditioner dispenser was leaking and I almost slip and hit my head on the tub.
6
Chelsey
2 Jan 2026
·
Stayed 4 nights
Upon check in, areas of the room were noticing dirty and unkept - dirty around the toilet and on the bathroom floor, dishes in the cupboards were put away dirty and needed to be rewashed. Stairs were covered in ice and not shoveled, patio had a foot of snow on it and was unusable, kitchen tiles where the floor meets the cupboards were dirty and clearly unwashed, Bath tub was plugged an did not drain and bathroom sink was leaking on the floor. Hotel staff eventually brought a bucket at 9:30pm once we were in bed. This is our third year in this hotel and will likely not stay again after this trip.
Upon check in, areas of the room were noticing dirty and unkept - dirty around the toilet and on the bathroom floor, dishes in the cupboards were put away dirty and needed to be rewashed. Stairs were covered in ice and not shoveled, patio had a foot of snow on it and was unusable, kitchen tiles where the floor meets the cupboards were dirty and clearly unwashed, Bath tub was plugged an did not drain and bathroom sink was leaking on the floor. Hotel staff eventually brought a bucket at 9:30pm once we were in bed. This is our third year in this hotel and will likely not stay again after this trip.
4
Xiang
20 Aug 2025
·
Stayed 2 nights
Pretty old，no clean
Pretty old，no clean
6
Haley
1 Sept 2025
·
Stayed 2 nights
Definitely in need of some upgrades and cleaning. The room was very dated and could hear the neighbors stomping around. The kitchen and bathroom had bugs and just very dated. The hot tub jets didn’t work and was very dated and dirty. Location was great and free shuttle to town was a plus.
Definitely in need of some upgrades and cleaning. The room was very dated and could hear the neighbors stomping around. The kitchen and bathroom had bugs and just very dated. The hot tub jets didn’t work and was very dated and dirty. Location was great and free shuttle to town was a plus.
6
Sarah
14 Oct 2025
·
Stayed 2 nights
The staff were friendly and helpful. Our condo was very dirty, with visible grime on the kitchen cupboards and doors, the carpet was filthy. When I went to preheat the oven, I found a half-eaten pizza left from a previous guest. We enjoyed the fireplace and hot tub and tried not to be bothered by the dirt. As a group of 7 our accommodation options in Banff are limited. I was disappointed as we recalled Hidden Ridge fondly. It seems that upkeep is lacking on what was a great place.
The staff were friendly and helpful. Our condo was very dirty, with visible grime on the kitchen cupboards and doors, the carpet was filthy. When I went to preheat the oven, I found a half-eaten pizza left from a previous guest. We enjoyed the fireplace and hot tub and tried not to be bothered by the dirt. As a group of 7 our accommodation options in Banff are limited. I was disappointed as we recalled Hidden Ridge fondly. It seems that upkeep is lacking on what was a great place.
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AI-generated summary based on recent guest reviews
Rooms
Rooms vary widely: many are spacious and cozy with fireplaces and kitchens, but numerous reviews describe dated decor and dark or basement units. Noise travels between floors, some lack air conditioning, and Wi-Fi or cell reception can be weak.
Related guest reviews
8
Sejal
21 Aug 2025
·
Stayed 5 nights
I liked how close it is located to downtown Banff. The spa pool could use a little uofrade, tiles look old, but the scenery from the pool is amazing. Would be nice if they had breakfast at the facility. The condos are comfortable but very basic. Bathroom downstairs in the 2 bedroom loft condos is extremely small, specially the stand in shower.
I liked how close it is located to downtown Banff. The spa pool could use a little uofrade, tiles look old, but the scenery from the pool is amazing. Would be nice if they had breakfast at the facility. The condos are comfortable but very basic. Bathroom downstairs in the 2 bedroom loft condos is extremely small, specially the stand in shower.
8
Kim
9 Jan 2026
·
Stayed 2 nights
Staff were great. Place was clean. But: Lamp was broken Tub and sink rusted. Place is a bit dated.
Staff were great. Place was clean. But: Lamp was broken Tub and sink rusted. Place is a bit dated.
8
Angela
3 May 2025
·
Stayed 2 nights
Pool area was spectacular with beautiful views. Loved the condo type room. Location is peaceful and quiet, away from the huddle of downtown. The bus stop is steps from the property so easy to get around. There is no air conditioning, not a big deal as it cooled down in the evening but may be an issue in the summer. Would stay at the property again!
Pool area was spectacular with beautiful views. Loved the condo type room. Location is peaceful and quiet, away from the huddle of downtown. The bus stop is steps from the property so easy to get around. There is no air conditioning, not a big deal as it cooled down in the evening but may be an issue in the summer. Would stay at the property again!
6
Erinn
6 Feb 2026
·
Stayed 8 nights
I booked a one bedroom, deluxe condo, for 8 days The photos were pretty misleading. We ended up in a basement unit that lacked natural light and was much smaller than shown in the booking pics. There was zero notice that we would be in a basement unit. If I would have known this, I would have not book it. The walls are thin and you can hear everything. The couple next to us got into a loud verbal agruement one afternoon and we had to intervene. The people above us were naturally loud checking in and out, and getting ready to ski every morning. Our toliet broke and our bedframe fell apart, tv's are small and the cable had a poor connection and very basic channels. Good things: The hot tub, sauna, nice employees, free wood, kindling, bus passes, and nearby stop.
I booked a one bedroom, deluxe condo, for 8 days The photos were pretty misleading. We ended up in a basement unit that lacked natural light and was much smaller than shown in the booking pics. There was zero notice that we would be in a basement unit. If I would have known this, I would have not book it. The walls are thin and you can hear everything. The couple next to us got into a loud verbal agruement one afternoon and we had to intervene. The people above us were naturally loud checking in and out, and getting ready to ski every morning. Our toliet broke and our bedframe fell apart, tv's are small and the cable had a poor connection and very basic channels. Good things: The hot tub, sauna, nice employees, free wood, kindling, bus passes, and nearby stop.
8
Patricia
10 Oct 2025
·
Stayed 2 nights
Hidden Ridge is a beautiful property and maintained well on the exterior. The interiors need an upgrade. The premium deluxe condo was terrific, but the deluxe condo we moved into later looked a bit worn. Nonetheless, with the small kitchens and dining areas, it was a great stay.
Hidden Ridge is a beautiful property and maintained well on the exterior. The interiors need an upgrade. The premium deluxe condo was terrific, but the deluxe condo we moved into later looked a bit worn. Nonetheless, with the small kitchens and dining areas, it was a great stay.
6
Carrie
17 Jul 2025
·
Stayed 2 nights
Needs some updates. Dark. Strange sliding door. Have to step up & over to get out. Uncomfortable bed. Inadequate parking. Close to town.
Needs some updates. Dark. Strange sliding door. Have to step up & over to get out. Uncomfortable bed. Inadequate parking. Close to town.
6
Jeremy
28 Jun 2025
·
Stayed 5 nights
We specifically asked for a top floor room so that we wouldn't have people stomping around above us. We didn't find out until we arrived at the resort that ALL of their one bedroom units are in the basements of the other two and three bedroom units, and low and behold their is zero acoustic barrier between the floors, so we had near constant foot stomping going on at all hours. At one point well past their listed quiet time, we had to call the desk to see if they could corral the herd of elephants above us. Had we known that all the one bedroom units were below ground units right after booking, we would have either upgraded our room, or booked a different resort. They sent us a message immediately after we booked, saying "they'd do their best to accommodate," knowing full well that they couldn't because we'd booked a one bedroom unit. On the day of our arrival they said all the other units were booked, so we couldn't upgrade. They also said the people in the unit above ours were leaving in two days, but then they booked another family in that room immediately afterwards, so that was just useless information. The property is beautiful, if a bit outdated in some places, and well worth the price IF you're staying in a two or three bedroom unit. So, word to the wise, don't book a one bedroom unit if you don't want to deal with the constant stomping of feet above you.
We specifically asked for a top floor room so that we wouldn't have people stomping around above us. We didn't find out until we arrived at the resort that ALL of their one bedroom units are in the basements of the other two and three bedroom units, and low and behold their is zero acoustic barrier between the floors, so we had near constant foot stomping going on at all hours. At one point well past their listed quiet time, we had to call the desk to see if they could corral the herd of elephants above us. Had we known that all the one bedroom units were below ground units right after booking, we would have either upgraded our room, or booked a different resort. They sent us a message immediately after we booked, saying "they'd do their best to accommodate," knowing full well that they couldn't because we'd booked a one bedroom unit. On the day of our arrival they said all the other units were booked, so we couldn't upgrade. They also said the people in the unit above ours were leaving in two days, but then they booked another family in that room immediately afterwards, so that was just useless information. The property is beautiful, if a bit outdated in some places, and well worth the price IF you're staying in a two or three bedroom unit. So, word to the wise, don't book a one bedroom unit if you don't want to deal with the constant stomping of feet above you.
8
Bryan
24 Nov 2025
·
Stayed 2 nights
130, the room was clean but very worn down. Beautiful location, amenities are good but also very worn down.
130, the room was clean but very worn down. Beautiful location, amenities are good but also very worn down.
8
Yi
5 Aug 2025
·
Stayed 1 night
The property has a beautiful view around the pool and offers a complimentary transit pass, which makes getting into town easy. While the building is a bit dated and could be cleaner, the temperature at night is comfortable even without AC. However, cell reception and Wi-Fi are very limited. We called the front desk to report the poor Wi-Fi connection, and the receptionist said she would call back—but we never heard back.
The property has a beautiful view around the pool and offers a complimentary transit pass, which makes getting into town easy. While the building is a bit dated and could be cleaner, the temperature at night is comfortable even without AC. However, cell reception and Wi-Fi are very limited. We called the front desk to report the poor Wi-Fi connection, and the receptionist said she would call back—but we never heard back.
6
Jody
17 Nov 2025
·
Stayed 5 nights
The outdoor hot tub with mountain views are amazing! The place was clean, loved the free bus passes and fire wood for your very own personal fireplace. We love the BBQs and kitchenette and also didn’t mind the 15 min walk into town. They even had free hot chocolate provided for your enjoyment out by the fireplace. Unfortunately, the hot pools were very crowded even during off season in November. The only other major complaint is the sound quality between suites. We could hear EVERYTHING! If your a light sleeper and value sleep all the extras about this place may deter you. We slept great on days we had quiet neighbours otherwise your at their mercy. We had a couple below us that talked until 3am. Then on our last night stay we had a loud child that literally bounced off the walls starting at 5am-8:30am (ended at 8:30am as that when the pool opened lol) otherwise Hidden Ridge is quite magical.
The outdoor hot tub with mountain views are amazing! The place was clean, loved the free bus passes and fire wood for your very own personal fireplace. We love the BBQs and kitchenette and also didn’t mind the 15 min walk into town. They even had free hot chocolate provided for your enjoyment out by the fireplace. Unfortunately, the hot pools were very crowded even during off season in November. The only other major complaint is the sound quality between suites. We could hear EVERYTHING! If your a light sleeper and value sleep all the extras about this place may deter you. We slept great on days we had quiet neighbours otherwise your at their mercy. We had a couple below us that talked until 3am. Then on our last night stay we had a loud child that literally bounced off the walls starting at 5am-8:30am (ended at 8:30am as that when the pool opened lol) otherwise Hidden Ridge is quite magical.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly, helpful and accommodating, with smooth check-ins and proactive follow-ups. However, guests sometimes report slow responses or unhelpful interactions when addressing maintenance or noise issues.
Related guest reviews
8
Gert
16 Nov 2025
·
Stayed 1 night
Usually love HR. We’ve stayed here lots. This time was different. Our first room had a blown light bulb, and the heat nor the hot water did not work. We inquired multiple times for maintenance to come inspect our room, and we did have the light fixed but the heat and the hot water was still not working hours later. We ended up being moved to a different room and had limited time to make our restaurant reservation downtown because of this. The new room was smaller but atleast we had hot water and heat. Not the worst deal and I get it - that these things happen. But my question is just how doesn’t house keeping or the staff realize that the issues like this are present before having guests move into these rooms, unpack everything, just to have to move later. We’re definitely going to be back but just wanted to express that this time, I wasn’t overly impressed. The staff were very friendly and accommodating however.
Usually love HR. We’ve stayed here lots. This time was different. Our first room had a blown light bulb, and the heat nor the hot water did not work. We inquired multiple times for maintenance to come inspect our room, and we did have the light fixed but the heat and the hot water was still not working hours later. We ended up being moved to a different room and had limited time to make our restaurant reservation downtown because of this. The new room was smaller but atleast we had hot water and heat. Not the worst deal and I get it - that these things happen. But my question is just how doesn’t house keeping or the staff realize that the issues like this are present before having guests move into these rooms, unpack everything, just to have to move later. We’re definitely going to be back but just wanted to express that this time, I wasn’t overly impressed. The staff were very friendly and accommodating however.
10
Monica
30 Nov 2025
·
Stayed 1 night
Had a great stay, staff were very helpful and friendly. They explained everything we needed to know. Our room had a beautiful view of the mountains.
Had a great stay, staff were very helpful and friendly. They explained everything we needed to know. Our room had a beautiful view of the mountains.
10
Eric M
18 Jul 2025
·
Stayed 3 nights
We traveled with a family of 5. Rooms are spacious and have a kitchen and full size refrigerator. This allowed us to have some meals in the room. The hotel is not in the middle of downtown like others, but public transit is easily accessible. There’s a stop right next to the hotel. This also means that you are not near all the downtown noise. We loved the pool, with a great view! The staff was great and rooms were clean. Would definitely stay here again!
We traveled with a family of 5. Rooms are spacious and have a kitchen and full size refrigerator. This allowed us to have some meals in the room. The hotel is not in the middle of downtown like others, but public transit is easily accessible. There’s a stop right next to the hotel. This also means that you are not near all the downtown noise. We loved the pool, with a great view! The staff was great and rooms were clean. Would definitely stay here again!
2
Ryan
13 Oct 2025
·
Stayed 1 night
Not a friendly front desk agent at check in. Room had not been cleaned from previous guest. Snow not shoveled from steps. Not very apologetic when told about the room not being cleaned from previous guest. Asked to send someone to help us move our stuff to the room they moved us to. Was told they have nobody to help. New room had long hair from previous guest on bathtub. Other shower was pretty dirty around the shower door.
Not a friendly front desk agent at check in. Room had not been cleaned from previous guest. Snow not shoveled from steps. Not very apologetic when told about the room not being cleaned from previous guest. Asked to send someone to help us move our stuff to the room they moved us to. Was told they have nobody to help. New room had long hair from previous guest on bathtub. Other shower was pretty dirty around the shower door.
10
Sherry
28 Nov 2025
·
Stayed 1 night
The gentleman at the front desk was very kind and welcoming when we were checking in. Overall, we had a great stay!
The gentleman at the front desk was very kind and welcoming when we were checking in. Overall, we had a great stay!
10
Mark
19 Dec 2024
·
Stayed 1 night
Great accommodation for our brief family visit to Banff. Check in went well. Courtesy follow up shortly after check in to make sure the room and amenities were fine was appreciated. Staff was friendly. Front desk seemed under staffed when I went down in the early evening around 7. Waited about a half hour for two check ins ahead of me but was well served by the one person on desk duty.
Great accommodation for our brief family visit to Banff. Check in went well. Courtesy follow up shortly after check in to make sure the room and amenities were fine was appreciated. Staff was friendly. Front desk seemed under staffed when I went down in the early evening around 7. Waited about a half hour for two check ins ahead of me but was well served by the one person on desk duty.
10
Ryan
24 Apr 2025
·
Stayed 4 nights
We got a suite that was on the lower level. The people above were making so much noise that I couldnt sleep. When I brought this up with the front desk they were so inderstanding and moved us to one of the upper suites at no cost. They made sure our stay was enjoyable and made it supper easy to approach them at any time. We will be coming vack here again!!
We got a suite that was on the lower level. The people above were making so much noise that I couldnt sleep. When I brought this up with the front desk they were so inderstanding and moved us to one of the upper suites at no cost. They made sure our stay was enjoyable and made it supper easy to approach them at any time. We will be coming vack here again!!
10
Braden
19 Jan 2026
·
Stayed 1 night
Hidden Ridge Resort was an incredible experience. I only stayed for one night, but it did not disappoint. My buddy and I came for the Banff skijoring event, and we absolutely loved our stay. My favorite parts were the mountain views from the hot pool, the sauna, and the super convenient location right beside the bus station. The free transit tickets they provide were a huge bonus. The wood-burning fireplace added such a cozy touch, and the heated floors in the pool area were an awesome detail I didn’t know I needed. Even the washroom facilities were clean and well-designed. There were so many little details that made the stay feel special. On top of that, the staff were kind and friendly, and everything was smooth with little to no wait time. Honestly, an incredible experience. I’ll probably book the same place again next year.
Hidden Ridge Resort was an incredible experience. I only stayed for one night, but it did not disappoint. My buddy and I came for the Banff skijoring event, and we absolutely loved our stay. My favorite parts were the mountain views from the hot pool, the sauna, and the super convenient location right beside the bus station. The free transit tickets they provide were a huge bonus. The wood-burning fireplace added such a cozy touch, and the heated floors in the pool area were an awesome detail I didn’t know I needed. Even the washroom facilities were clean and well-designed. There were so many little details that made the stay feel special. On top of that, the staff were kind and friendly, and everything was smooth with little to no wait time. Honestly, an incredible experience. I’ll probably book the same place again next year.
10
Kulvir
30 Oct 2025
·
Stayed 1 night
Check in was fast. Explained all perks you can get staying here
Check in was fast. Explained all perks you can get staying here
10
Jannah
1 Dec 2025
·
Stayed 1 night
Staff were friendly courteous and went out of their way to call and check in to make sure we were satisfied
Staff were friendly courteous and went out of their way to call and check in to make sure we were satisfied
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AI-generated summary based on recent guest reviews
Location
Set on Tunnel Mountain above town, the location is quiet with scenic views. Free ROAM bus passes and a nearby stop make getting to downtown easy, though some mention train noise and limited parking near units.
Related guest reviews
8
Shane
24 Oct 2025
·
Stayed 4 nights
Hotel is away from the hustle and bustle of the town and the pool and hot tub Have an amazing view.
Hotel is away from the hustle and bustle of the town and the pool and hot tub Have an amazing view.
10
Sona
20 Oct 2025
·
Stayed 4 nights
Clean and very close to Banff downtown
Clean and very close to Banff downtown
10
Jennifer
1 Dec 2024
·
Stayed 1 night
This is my second time staying here. I went with my sisters and nieces for a girls getaway and our little dog. They had a clean little doggy bed waiting for us and clean dog dishes. We also got a free bottle of delicious wine. My fav thing about this place is the hot and cool tubs. It's really beautiful, peaceful, and great for families, or romantic get aways. There's also a bus that will take you into town. It's a gem 💎 of Banff. ♥️
This is my second time staying here. I went with my sisters and nieces for a girls getaway and our little dog. They had a clean little doggy bed waiting for us and clean dog dishes. We also got a free bottle of delicious wine. My fav thing about this place is the hot and cool tubs. It's really beautiful, peaceful, and great for families, or romantic get aways. There's also a bus that will take you into town. It's a gem 💎 of Banff. ♥️
10
Kristin
11 Aug 2025
·
Stayed 3 nights
A little outside of town, but great quiet location. Bus stop right next door. Great space, very comfortable
A little outside of town, but great quiet location. Bus stop right next door. Great space, very comfortable
10
Kathy M
8 Apr 2025
·
Stayed 2 nights
The beautiful view from the hot tub is the selling point of this hotel for me. Easy to walk to shops & restaurants or bus is right there too & the resort will give you a free bus pass. The rooms are clean & comfortable, but starting to show its age. Wood burning fireplace is nice.
The beautiful view from the hot tub is the selling point of this hotel for me. Easy to walk to shops & restaurants or bus is right there too & the resort will give you a free bus pass. The rooms are clean & comfortable, but starting to show its age. Wood burning fireplace is nice.
10
Leslie
25 Aug 2025
·
Stayed 4 nights
Great location! Close to main strip but far enough away that not crowded
Great location! Close to main strip but far enough away that not crowded
10
Stacey
8 Mar 2025
·
Stayed 7 nights
Hidden Ridge was in a great location. Walkable to hiking trails or to town. (They also provided bus passes if you're not the walking type). It was a perfect balance between quiet and close to activities.
Hidden Ridge was in a great location. Walkable to hiking trails or to town. (They also provided bus passes if you're not the walking type). It was a perfect balance between quiet and close to activities.
10
NATALY
9 Nov 2025
·
Stayed 4 nights
Todo fue increible, la cabaña es hermosa, tiene todo lo necesario para su estancia, el personal es muy amable, tiene buen ubicacion si buscas vistas a las montañas, en general fue increible nuestra experiencia. Esperamos volver pronto.
Todo fue increible, la cabaña es hermosa, tiene todo lo necesario para su estancia, el personal es muy amable, tiene buen ubicacion si buscas vistas a las montañas, en general fue increible nuestra experiencia. Esperamos volver pronto.
10
Ian
23 Oct 2025
·
Stayed 1 night
Great stay - the picture of the hot tub with the view sold this to me and I loved relaxing there. Staff were really helpful and room was nice and spacious. I was travelling alone and had a couple of meals at the hostel nearby so quite convenient. The free bus into town works really well.
Great stay - the picture of the hot tub with the view sold this to me and I loved relaxing there. Staff were really helpful and room was nice and spacious. I was travelling alone and had a couple of meals at the hostel nearby so quite convenient. The free bus into town works really well.
10
Braden
19 Jan 2026
·
Stayed 1 night
Hidden Ridge Resort was an incredible experience. I only stayed for one night, but it did not disappoint. My buddy and I came for the Banff skijoring event, and we absolutely loved our stay. My favorite parts were the mountain views from the hot pool, the sauna, and the super convenient location right beside the bus station. The free transit tickets they provide were a huge bonus. The wood-burning fireplace added such a cozy touch, and the heated floors in the pool area were an awesome detail I didn’t know I needed. Even the washroom facilities were clean and well-designed. There were so many little details that made the stay feel special. On top of that, the staff were kind and friendly, and everything was smooth with little to no wait time. Honestly, an incredible experience. I’ll probably book the same place again next year.
Hidden Ridge Resort was an incredible experience. I only stayed for one night, but it did not disappoint. My buddy and I came for the Banff skijoring event, and we absolutely loved our stay. My favorite parts were the mountain views from the hot pool, the sauna, and the super convenient location right beside the bus station. The free transit tickets they provide were a huge bonus. The wood-burning fireplace added such a cozy touch, and the heated floors in the pool area were an awesome detail I didn’t know I needed. Even the washroom facilities were clean and well-designed. There were so many little details that made the stay feel special. On top of that, the staff were kind and friendly, and everything was smooth with little to no wait time. Honestly, an incredible experience. I’ll probably book the same place again next year.
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AI-generated summary based on recent guest reviews
Dining
There is no on-site restaurant or breakfast, so guests rely on in-room kitchens or nearby options via the bus. The lobby offers complimentary hot drinks, but overall food service is limited.
Related guest reviews
6
Martin
26 Dec 2024
·
Stayed 1 night
Be ready to ear the train every hour or so. The hot tubs are cleaned and nice. Unfortunately, the one on the picture and the one next to it are NOT HOT TUBS. They are at mild temperature at best. There is a real hot tub (which could be warmer tho) but this one gets too crowded. They do not offer breakfast, not even some fruits or muffins ... and you won't find any place near by to get food. You'll need a car to get some. The shower may be tricky. You have to PULL HARD ON THE KNOB and I mean really hard. On the bright side, the Deluxe Condo, 1 Bedroom (Loft) was big enough for our family (4 adults) and more. bes were comfortable. The kitchen area provides all you need with a good size refrigerator. The fire place is nice and the wood is free. They have underground parking
Be ready to ear the train every hour or so. The hot tubs are cleaned and nice. Unfortunately, the one on the picture and the one next to it are NOT HOT TUBS. They are at mild temperature at best. There is a real hot tub (which could be warmer tho) but this one gets too crowded. They do not offer breakfast, not even some fruits or muffins ... and you won't find any place near by to get food. You'll need a car to get some. The shower may be tricky. You have to PULL HARD ON THE KNOB and I mean really hard. On the bright side, the Deluxe Condo, 1 Bedroom (Loft) was big enough for our family (4 adults) and more. bes were comfortable. The kitchen area provides all you need with a good size refrigerator. The fire place is nice and the wood is free. They have underground parking
8
Sejal
21 Aug 2025
·
Stayed 5 nights
I liked how close it is located to downtown Banff. The spa pool could use a little uofrade, tiles look old, but the scenery from the pool is amazing. Would be nice if they had breakfast at the facility. The condos are comfortable but very basic. Bathroom downstairs in the 2 bedroom loft condos is extremely small, specially the stand in shower.
I liked how close it is located to downtown Banff. The spa pool could use a little uofrade, tiles look old, but the scenery from the pool is amazing. Would be nice if they had breakfast at the facility. The condos are comfortable but very basic. Bathroom downstairs in the 2 bedroom loft condos is extremely small, specially the stand in shower.
8
Loretta
24 Feb 2025
·
Stayed 1 night
We did a bit of research before we booked, we checked it out on YouTube and it did not disappoint. The view from the tubs are amazing. If your lucky youll see a small herd of deer and even some elk during your soak or around the reaort. The staff were so friendly and went out of thier way to make sure you had a great stay. The apartments have fully stocked kitckens for cooking, even have bbqs for guest use. They also provided bus passes so we could park and enjoy the sights of downtown without having to pay for parking. We will definitely be returning.
We did a bit of research before we booked, we checked it out on YouTube and it did not disappoint. The view from the tubs are amazing. If your lucky youll see a small herd of deer and even some elk during your soak or around the reaort. The staff were so friendly and went out of thier way to make sure you had a great stay. The apartments have fully stocked kitckens for cooking, even have bbqs for guest use. They also provided bus passes so we could park and enjoy the sights of downtown without having to pay for parking. We will definitely be returning.
8
Tara
12 Jun 2025
·
Stayed 1 night
Lots of space in room. Pool is small and no restaurant on site. They do give you a city bus pass for transportation to Banff main town.
Lots of space in room. Pool is small and no restaurant on site. They do give you a city bus pass for transportation to Banff main town.
10
Kimberley
25 Apr 2025
·
Stayed 1 night
The outdoor Hot tub, Heated pool and Sauna make for a mini nordic Spa experience with the mountains as a backdrop. The fire in the lobby with seating, fresh coffee and refreshments is a cozy setting to read a book and be able to view the pool area. There is a book shared library as well. We stayed in a loft suite with 2 beds upstairs and were delightfully surprised to find a half bathroom upstairs! Great for middle of the night use, with a full bath downstairs beside the downstairs bathroom. The kitchen has all the supplies needed for basic cooking, and the porch had chairs to sit on as well. The only issue we had was smoke coming into the unit when we lit a fire but that could have been user error. They also supply fans in the units which we appreciated. The only reason this isn't a 4 is because some of the esthetic is tired and needs a refresh (paint on stairs, tile in pool, carpet), but the ammenities and the view make up for it. Also a bus is available into Town just a short walk down the driveway for nights you don't want to drive to enjoy a beverage out. Will stay here again!
The outdoor Hot tub, Heated pool and Sauna make for a mini nordic Spa experience with the mountains as a backdrop. The fire in the lobby with seating, fresh coffee and refreshments is a cozy setting to read a book and be able to view the pool area. There is a book shared library as well. We stayed in a loft suite with 2 beds upstairs and were delightfully surprised to find a half bathroom upstairs! Great for middle of the night use, with a full bath downstairs beside the downstairs bathroom. The kitchen has all the supplies needed for basic cooking, and the porch had chairs to sit on as well. The only issue we had was smoke coming into the unit when we lit a fire but that could have been user error. They also supply fans in the units which we appreciated. The only reason this isn't a 4 is because some of the esthetic is tired and needs a refresh (paint on stairs, tile in pool, carpet), but the ammenities and the view make up for it. Also a bus is available into Town just a short walk down the driveway for nights you don't want to drive to enjoy a beverage out. Will stay here again!
10
Crystal
2 Jan 2025
·
Stayed 2 nights
I like that we can cook and do our laundry there.
I like that we can cook and do our laundry there.
10
Ryan
9 Jan 2025
·
Stayed 2 nights
I like that hidden ridge rooms have kitchen and bbqs outside
I like that hidden ridge rooms have kitchen and bbqs outside
10
Deborah
12 Sept 2025
·
Stayed 3 nights
Nice property, pool, and hot tub are great. No restaurant. The staff is friendly and helpful.
Nice property, pool, and hot tub are great. No restaurant. The staff is friendly and helpful.
10
Jared
3 Jan 2025
·
Stayed 4 nights
Great location, the hot tub and sauna were great for us and the family! The staff was friendly and they were able to help when we needed things for the fireplace, bbqs, etc… really enjoyed our time and would consider staying their again.
Great location, the hot tub and sauna were great for us and the family! The staff was friendly and they were able to help when we needed things for the fireplace, bbqs, etc… really enjoyed our time and would consider staying their again.
8
Stefani
10 Jun 2025
·
Stayed 2 nights
The location is amazing. The pool is rather small and needs some cleaning. The complementary hot cocoa/coffee bar in the lobby was nice. Pool towels are available. Complementary roam bus tickets to town are a great! The beds were comfortable. The room looked like it could use some maintenance on the ceiling paint as some of it was chipping. Overall, for a short weekend stay, it wasn’t too bad. It does feel a bit on the higher price side for what you’re getting.
The location is amazing. The pool is rather small and needs some cleaning. The complementary hot cocoa/coffee bar in the lobby was nice. Pool towels are available. Complementary roam bus tickets to town are a great! The beds were comfortable. The room looked like it could use some maintenance on the ceiling paint as some of it was chipping. Overall, for a short weekend stay, it wasn’t too bad. It does feel a bit on the higher price side for what you’re getting.
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AI-generated summary based on recent guest reviews
8
Barbara-Ann
4 days ago
·
Stayed 1 night
The outdoor hot tub, swim pool and sauna were pristine and exactly the way they showed. The rooms were jacked up for me for labor day long weekend….I got ripped off in that way. Cleanliness…there were some stains on the carpet and cobwebs on the lights but the beds had fresh linens and amenities clean. Beautiful view.
The outdoor hot tub, swim pool and sauna were pristine and exactly the way they showed. The rooms were jacked up for me for labor day long weekend….I got ripped off in that way. Cleanliness…there were some stains on the carpet and cobwebs on the lights but the beds had fresh linens and amenities clean. Beautiful view.
8
Truc
6 days ago
·
Stayed 1 night
Nice place , a little bit far from downtown but very relaxing
Nice place , a little bit far from downtown but very relaxing
6
Tym
17 Aug 2026
·
Stayed 1 night
The place is nice but price is outrageous.
The place is nice but price is outrageous.
6
Martha
15 Aug 2026
·
Stayed 2 nights
The staff were very good. The property is dated. We would not stay here again.
The staff were very good. The property is dated. We would not stay here again.
10
sean
29 Jul 2026
·
Stayed 2 nights
Great stay, slightly tough without a/c
Great stay, slightly tough without a/c
FAQs about The Hidden Ridge Resort
Is parking available at the property?
Yes, free self-parking is available on-site.
Does the property allow pets?
Yes, pets are allowed in specific rooms with a fee of CAD 30 per pet, per night. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is at 16:00 and check-out is at 11:00. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features does the property offer?
Accessibility features include step-free entrances and wheelchair-accessible facilities. Specific details on elevators and bathrooms are not provided.
Where is the property located in relation to key landmarks?
The property is located in Banff (Tunnel Mountain District), approximately 4 minutes from Banff National Park Information Centre and 5 minutes from Banff Centre for Arts and Creativity. It is also 12.9 mi (20.8 km) from Banff National Park.
What are the policies for guests staying with children?
Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
Rollaway and extra beds are not available, and cribs (infant beds) are not available.
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Instant AI responses are based on hotel information
Considering this hotel for your Banff trip?
What do room rates typically cost at The Hidden Ridge Resort in Banff?
Over the next 60–90 days, room rates at The Hidden Ridge Resort in Banff typically hover around US$105 a night for two guests, ranging from US$105 to US$168 on peak and off-peak dates.
When is the best time to visit The Hidden Ridge Resort for fewer crowds?
The quietest period at The Hidden Ridge Resort in Banff is April, while September witnesses the highest demand. Visit in April for reduced crowds and easier access to trails and attractions; avoid September if you prefer less footfall.
Which month offers the lowest rates at The Hidden Ridge Resort?
November is the cheapest month to stay at The Hidden Ridge Resort in Banff, averaging US$165 a night; July is the most expensive at US$582. November’s lower rates occur despite April being the quietest month for visitors.
What’s nearby and who is The Hidden Ridge Resort best suited for?
The Hidden Ridge Resort in Banff is located in Improvement District No. 9 near Bow River and Tunnel Mountain Trail, with convenient access to the Banff National Park Information Centre and Cascade Shops. The property is well suited for families and couples and pairs nicely with Adventure and Hot springs outings in the area.
How do The Hidden Ridge Resort’s rates compare with other hotels in Banff?
The Hidden Ridge Resort is cheaper than 4 of 19 comparable hotels in Banff, with a typical median of US$280 a night versus approximately US$224 for its competitors. This places it roughly mid-range amongst nearby hotels.
How does the nightly price at The Hidden Ridge Resort in Banff compare to recent weeks?
The current price at The Hidden Ridge Resort in Banff is US$432 per night for 2 guests, which is low for this hotel: about 25% below its US$565 average over the last 60 days. Most nights over that period fell between US$484 and US$819.
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-17: 501.13658282684327USD
- 2026-09-18: 686.9312666455078USD
- 2026-09-19: NO DATA
- 2026-09-20: 378.9073610318298USD
- 2026-09-21: 432.4839892605286USD
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Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has indicated there is a smoke detector on the property
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Contactless check-out is available.
- Pet fee: CAD 30 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Hot tub/Jacuzzi
Sauna
Non-smoking rooms
Dry cleaning
Housekeeping
General
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Picnic area/Tables
Allergy-free room available
Vending machines
Family room
Activities
Golf course (nearby)
Cycling
Playground
Canoeing
Hiking
Outdoor Fireplace
Outdoor Furniture
Services
Dry cleaning
Housekeeping
Luggage storage
Self laundry
24-Hour Front Desk
Concierge Services
Ski Storage
Parking
Parking
Free parking
Parking Onsite
Internet
Free wi-fi