Name: Fox Hotel and Suites
Address: 461 Banff Avenue, Uptown District, Banff, Canada, Banff, Alberta, CA
Price range: US$118–US$843 per night
Rating: 8.28

What guests think

At Fox Hotel and Suites, many guests praise the friendly staff, the cave style hot pool, and a walkable location with handy bus passes, while noting compact standard rooms and parts of the property and amenities that feel dated.

Many non-suite rooms lack in-room A/C, mini-fridges or microwaves, and thin walls can allow noise; some guests also found the beds uncomfortable, while suites offer more space and sometimes balconies or views. Cleanliness is generally good but inconsistent, with repeated mentions of dirty common areas or bathrooms, slow drains, and maintenance quirks; the grotto can be crowded, lukewarm or over-chlorinated at times, and towels or sauna heat may be lacking. On-site Chili’s is convenient and often well reviewed, though breakfast isn’t included and quality varies; underground parking is free but first-come and can fill, and the lone elevator is slow. Expect a characterful stay with standout ambience and trade-offs in room features.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The cave-style hot pool is a highlight, but guests report crowding, lukewarm or over-chlorinated water, limited towels, and a sauna that sometimes doesn’t heat well. Underground parking is convenient but first-come and can fill; the lone elevator is slow and the gym is basic.

Related guest reviews

10

Vincent

18 Dec 2025

·

Stayed 1 night

Room's view was wonderful and the hot tubs were excellent—very spacious and unique, plus the open-air top meant it was full of steam. Very cool.

8

Mary

18 Nov 2025

·

Stayed 2 nights

Nice hotel with good restaurant Hot tub area is beautiful but hot tub isn’t hot more like a bath with kids thinking it’s a swimming pool

10

Mrs Josephine

17 Dec 2025

·

Stayed 2 nights

The Fox Hotel is a fun hotel to visit. The staff are very friendly, rooms are clean and well appointed. The Hot Pools are amazing. It is a very close replication of the original Banff Cave and Basin Hot Springs. We had fun, comfort and great food.

8

Adrianne

18 Nov 2025

·

Stayed 2 nights

Staff were great- a bit pricey for so far down from Banff Parking was awful - no spots underneath and had to find a spot on the street

8

Suleman

21 Nov 2025

·

Stayed 2 nights

I didn't get parking on the first night but there was street parking available. My unit didn't have a fridge or microwave. The room was clean but very small and uninteresting. It was unremarkable. The grotto pool and dry sauna was really nice although the sauna didn't get that hot. I'm not sure if it was great value but it was clean enough.

6

Chad

21 Oct 2025

·

Stayed 2 nights

The hotel is rustic and older, but priced as a higher end property. There is parking, and although it’s complimentary and a parking pass is issued for display, the underground parade is open to the public and almost always full. When brought this issue up to the front desk, there was nothing they would do about it. The rooms are small and have cheap coffee. The restaurant on site is Chillis…a chain restaurant and generic food there is just okay, nothing special at all. Be prepared to walk a good distance to get good coffee and breakfast in the morning or for a nice dinner and shopping, as this hotel is about 1-2 kms walk. The sauna and hot pool are just warm…not very hot. The gym is the worst I’ve seen in a hotel. No treadmill or machines, and smells like feet. I would recommend other hotels first.

8

Holly

23 Sept 2025

·

Stayed 3 nights

The suite was comfortable and we enjoyed the balcony which overlooked the main street. The bed was comfortable. We were able to walk to various restaurants and shops plus the hotel furnished two ROAM bus passes we used. The only complaint is that the elevator is very very slow.

8

Anthony

1 Dec 2025

·

Stayed 2 nights

Clean, window didn’t quite close properly, hot tub wasn’t very hot at all

10

Sean Tyler

2 Feb 2026

·

Stayed 1 night

The Fox is our favorite property to stay at in Banff. The staff are attentive and professional, and the hot tub is a must visit.

8

Nabeel

3 Nov 2025

·

Stayed 1 night

The room was small but clean. Beds were comfy but rooms were lacking refgrierator and microwaves, which in current day and world are both quite standard room amenities. Front desk guy was energetic and kept on trying to sell us an upgrade. The highlight of our trip was the hot pool. The hotel overall needs a few touches of maintenance. For instance the light in pool had fallen out onto the floor with a large cable protruding out seeming very unsafe, dry sauna didnt heat up properly...etc

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Cleanliness

Rooms are often clean, but cleanliness is inconsistent, with recurring reports of dirty hallways/common areas and occasional bathroom grime or pet hair. Some mention slow drains and musty smells.

Related guest reviews

10

Heather

13 Feb 2026

·

Stayed 1 night

Clean room, amenities were great! No concerns

6

Emma

21 Nov 2025

·

Stayed 1 night

Loved the hot tub! The room and bed was comfortable and clean for the price point. The common areas and hallways were very dirty. The carpeting in the hallways being partially outdoors were

10

Mark

13 Feb 2026

·

Stayed 7 nights

The suite is spotlessly clean. I really enjoyed the grotto spa and the overall attentive attitude of the staff from the front desk, wait staff at Chili’s and everyone we’ve interacted with.

6

Reece

18 Nov 2025

·

Stayed 1 night

Pool was great, the room was quite clean and comfortable although some of the common areas are not the cleanest.

10

Katherine

21 Nov 2025

·

Stayed 2 nights

Clean room, staff, location

6

Tammy J

22 Sept 2025

·

Stayed 1 night

The shower curtain smelled moldy and it was all yellowed at the bottom. I cleaned a few hairs off the bathtub before I used it. The bathroom is very dimly lit. The fireplace didn’t work at all. Not sure why a room would be that expensive for that type of uncleanliness

8

JAMIE

22 May 2025

·

Stayed 4 nights

Ken at the front desk was welcoming, kind & helpful. We appreciated his guidance and taking the time to answer our questions. I was disappointed at the noise we heard while trying to have downtime or sleep. Lots of banging, could hear people talking through the walls. I also feel that it could have been cleaner. There was mould in the shower; likely due to not thorough cleaning & the fan in the bathroom didnt work.

8

Kelly

15 Nov 2025

·

Stayed 3 nights

This hotel was very clean and comfortable, with a convenient location and excellent customer service. The rustic mountain decor and unique hot tub make it a cozy choice for a nice getaway.

8

Kari

27 Jan 2026

·

Stayed 2 nights

The room was clean. The price was great. The hot pools were relaxing. Easy access to downtown Banff.

2

Mackenzie

20 Nov 2025

·

Stayed 1 night

Filthy. It’s really disappointing because this hotel has so much potential. We stayed in a suite that would’ve been great for our family but will never return as it was so DIRTY. Carpets had hair, fur, crumbs, candies….Went to get an extra blanket from the closet and it was covered in pet hair. We have a child who has a serious allergy to dogs which made her so ill all night. Coughing, swollen eyes and itchy. Such a rough night staying at the fox. Ruined our Banff trip. Hit the road first thing. Little one started feeling better as soon as we left. Shocking… Hotel gave us a discount to compensate which was nice but would never pay to stay at a place like this. Total waste.

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Rooms

Standard rooms are small and many lack A/C, mini-fridges or microwaves; thin walls can transmit noise. Suites are more spacious, but furnishings feel dated and some beds are uncomfortable, with occasional maintenance issues.

Related guest reviews

10

Michelle

12 Nov 2025

·

Stayed 1 night

The rooms were nice and clean. The grotto warm pool was the highlight for the kids for sure! There is no fridge or microwave but they did provide a kettle and coffee maker in each room. The beds are ‘hotel queens’ which are closer to a double bed. If you have an adjoining room, you can literally hear everything happening in the next room. We unfortunately had dogs in the next room that barked non stop throughout the day. The staff tried diligently to get a hold of the occupants to no avail, they did try to accommodate us by moving us rooms but it was already late in the day and the kids were settled in. The staff were very helpful for sure, just unlucky with unfortunate neighbors.

8

Adam

1 Nov 2025

·

Stayed 3 nights

Great hotel with awesome amenities but the room and furnishings are starting to show there age.

8

Colin

21 Jul 2025

·

Stayed 3 nights

Awesome hotub area. No A/C, no fan in bathroom

8

Jackie

16 Nov 2025

·

Stayed 2 nights

Room was clean. Would be nice if the room had a mini fridge.

6

Guylaine

1 Nov 2025

·

Stayed 4 nights

Dated and the walls are very thin. I was up most of the night as room next to me were up partying all night.

10

Richard

31 Oct 2025

·

Stayed 2 nights

Nice room but very small bathroom (forget being two in there) Gas fireplace is really nice.

6

Shirley

28 Sept 2025

·

Stayed 1 night

We liked the look of the hotel. It was clean. We barely slept cause of the late party people - the walls are like paper. Then when we finally slept the people getting up slamming their baggage the rolling it noisily woke us Would be great to have another breakfast option other than Chili’s The hot tub is not as big as it appears online and be prepared for a SMALLER than you think you are getting room. For $600 it was TINY! Staff are great, parking great, bus tickets make it easy to travel through banff. Weird blinds - it’s all or nothing - everyone can see you in your room or your in darkness. No water in room. No fan in bathroom, Main complaint is that we barely had room for our bags in the room we paid a mortgage payment for!

6

Kenneth Pitman

3 Sept 2025

·

Stayed 5 nights

The location was good, however the room was very tired and definitely in need of some updating. The temps were in the upper 80’s and the AC did not work adequately, we didn’t sleep well because it was too warm

6

Aphithay

24 Dec 2025

·

Stayed 2 nights

The double rooms are quite small. No refrigerator. All the rooms are open to the outdoor, so can be quite cold (depending on when you go) when you are going from room to anywhere in the hotel. The cave hot pool is nice and is the reason why we booked here.

6

Nallely

3 Feb 2026

·

Stayed 1 night

The room was extremely small. When I booked, I tried to choose a bigger room, but the website showed an “error”. Anyways, their

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Service

Service is frequently praised as friendly, helpful and accommodating, with smooth check-in and assistance. A minority cite billing or communication issues and slow responses to requests.

Related guest reviews

10

Susanne

21 Oct 2025

·

Stayed 1 night

Really enjoyed my stay at the Fox Hotel. The room was spacious and the bed was very comfortable. The front desk staff were also friendly and welcoming. Good value for money here! I wouldn't hesitate to recommend this hotel for anyone considering staying here and I would stay here again when visiting Banff.

6

Damon

26 Jul 2025

·

Stayed 10 nights

Maybe just us. TV and the programs are very basic and feel like we are back to 90’s. One day we were out around 10 am and got a note that if we needed a room cleaning service, we could notice the front desk. We did but when we returned around 5, the room was not cleaned. On the first day checking in, the front desk staff did not tell us that we got $15 credit per day for dinning given by Expedia. So we “wasted” 2 days of credit as we went to designated restaurants without knowing the benefits. Also, thr staff did not offer transit pass until we asked. A bit disappointed that he did not provide info ahead of time.

10

Anand

5 Jul 2025

·

Stayed 2 nights

The hotel staff was super friendly and very happy to accommodate all our needs. I appreciate the team and all their efforts. It was good to have a restaurant on site, and very helpful to have free parking. Walkable to downtown but there is also a free bus for hotel guests. Happy to recommend to other travelers!

10

Rachele

3 Nov 2025

·

Stayed 1 night

Great place highly recommended. Used hot tub and there were dirty towels everywhere but no clean ones-made a request for towels but they never came-a patron took some the last few the other sexes change room. There should be a telephone so one can call the front desk directly instead of walking out in the cold with no towel

4

Lisa

17 Nov 2025

·

Stayed 4 nights

The Fox Hotel and Suites tried to add an extra $250 to my room fee at check in- the staff member just handed me the debit/credit machine and asked me to pre-authorize the full amount. When I questioned this & quoted the amount that was on my booking from Expedia, they corrected the error but blamed the error on their "new" debit/credit card machine. No - a debit/credit card machine does not come up with the amount - a staff member has to input this amount into the machine. I also noticed that an additional charge was added to my credit card. So I went to the front desk to point out this mistake. Again I was told this was due to the hotel's "new" computer system that the staff member said was 2 months old. It took 3 days after checkout for the hotel to bill my credit card. In the end the amount was correct. The outer door to our room would not lock. I had to go to the front desk to report this - I was given instructions on how to reset to card mechanism on the door. It did work eventually but it took quite a few tries to "reset" it. The TV in the living room in our room did not work. This was because the top part of the plug in under the TV did not work - the bottom plug did thankfully. The floor in the room was quite dirty. It looked like it hadn't been really cleaned in a while - lots of dust/dirt. We had margaritas at Chili's that were supposed to have 2 oz of tequila each. I'm guessing that there was probably 0.5 oz in each drink - definitely watering down the drinks.

10

darren

12 Nov 2025

·

Stayed 2 nights

Front desk was amazing! Staff was very quick with any requests.

6

Jennifer

19 Oct 2025

·

Stayed 1 night

The staff at the front desk were quite rude and impatient. The spa was SO nice, but crowded (on a Saturday) and quite small. I’m not a big fan of outdoor room access, especially for the winter and didn’t realize when I booked it. It’s very expensive for a very small room.

10

Sarah

23 Jul 2025

·

Stayed 5 nights

Great location and staff were really helpful and friendly

10

Sean Tyler

2 Feb 2026

·

Stayed 1 night

The Fox is our favorite property to stay at in Banff. The staff are attentive and professional, and the hot tub is a must visit.

10

Nicole

11 Nov 2025

·

Stayed 1 night

The room was amazing, all staff was exceptional, friendly and so helpful! Room had everything we needed and more! Check in and out was a breeze. Hotel is within walking distance to downtown, great mountain views, Chilis restaurant was great- on site- good food, amazing service! Hot pool was so cool, sauna was awesome! Thanks for a great stay!

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Location

Walkable to downtown with a bus stop outside and free Roam passes available. Being a bit removed suits some for quiet, though others found the walk long in winter.

Related guest reviews

8

Gladwin

5 Oct 2025

·

Stayed 1 night

Small but clean room. Very convenient and walkable to restaurants and bars.

8

Kriemhilda

9 Oct 2025

·

Stayed 4 nights

Close to everything. The bus stops right in front of the hotel, and the hotel provided a free bus pass.

10

Natalie

7 Oct 2025

·

Stayed 2 nights

Hotel had a gorgeous mountain view, really close to the main part of town, easily walkable (2 blocks). The hotel staff was amazing, really knowledgeable about the tours and able to help book things for us. Parking is on site and safe. I won't stay anywhere else in Banff!

8

Brandon

13 Oct 2025

·

Stayed 2 nights

Free parking in the garage and a free Roam bus pass if you ask the front desk! Adorable hot tubs in an indoor grotto that looks like a hot spring was so cute and relaxing. Expedia bonus rewards were great. Smallish basic rooms, but all needs met other than breakfast not included.

6

Ashley

19 Dec 2025

·

Stayed 1 night

Our stay was okay. The rooms are very tired and the bed was lumpy and rickety. The hot tub made up for it- was fun to sit and watch the snow fall. Not sure if I would call the hot tub kid friendly as when we went there was all couples and they weren’t very happy with my kid exploring which made it awkward. The next morning we had it to our selves and then was fun. Also, very far out- I knew that going in but walking to the main area felt very long in the cold.

10

Karry

19 Nov 2025

·

Stayed 1 night

Short walk to down town and shops, amazing hot tub, chilis restaurant in hotel.

10

Sandra

10 Jan 2026

·

Stayed 5 nights

Friendly staff. Conveniently located and appreciated the transit passes.

10

Lindsay

7 Aug 2025

·

Stayed 4 nights

Beautiful hotel and extremely convenient as it is within walking distance to the downtown area.

10

Phillip

23 Sept 2025

·

Stayed 2 nights

Location is perfect. Friendly staff and very clean rooms.

10

James

14 Oct 2025

·

Stayed 5 nights

A lovely hotel on the Fringe of Banff, easily walkable but out of the madness of town. Comfortable rooms and enough storage, the hot springs and restaurant were great. Lovely spacious rooms. We did have a small misunderstanding with house keeping but it was quickly resolved.

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Dining

On-site Chili’s is convenient and generally well liked, with several compliments for breakfast and service. Breakfast isn’t included, and some guests found food and drinks average or hours limited.

Related guest reviews

10

S

14 Sept 2025

·

Stayed 4 nights

Hotel location was great! They provide free bus passes that allows you to go into downtown Banff without having to worry about parking. The hot tub and sauna were also great additions have long days spent hiking. On my downside is they only had a Chilli’s available as food options, which closed at 9 pm. So we were forced to eat out every night we were in Banff since we were getting back to our hotel past 8 each night.

10

Naomi

24 Jul 2025

·

Stayed 1 night

Great location. Outside the hotel we took a bus to downtown. So easy and convenient. The hotel gives you free bus passes. Restaurant on site is chili’s. Highly recommend! Great food and great staff. Adam served us and was excellent.

8

Tarynn

3 Jun 2025

·

Stayed 6 nights

The property was nice, loved the pool, the fact that there was a restaurant onsite, and the proximity to everything. The room could use a refresh, not dirty, just worn. Wallpaper ripped and couches could use cleaning. The only real concern we had was housekeeping, arriving either at 9am as we were trying to get out the door or really late in the afternoon. We spoke with the manager and worked this out after a few days. Overall great stay and would stay again!

4

Lisa

17 Nov 2025

·

Stayed 4 nights

The Fox Hotel and Suites tried to add an extra $250 to my room fee at check in- the staff member just handed me the debit/credit machine and asked me to pre-authorize the full amount. When I questioned this & quoted the amount that was on my booking from Expedia, they corrected the error but blamed the error on their "new" debit/credit card machine. No - a debit/credit card machine does not come up with the amount - a staff member has to input this amount into the machine. I also noticed that an additional charge was added to my credit card. So I went to the front desk to point out this mistake. Again I was told this was due to the hotel's "new" computer system that the staff member said was 2 months old. It took 3 days after checkout for the hotel to bill my credit card. In the end the amount was correct. The outer door to our room would not lock. I had to go to the front desk to report this - I was given instructions on how to reset to card mechanism on the door. It did work eventually but it took quite a few tries to "reset" it. The TV in the living room in our room did not work. This was because the top part of the plug in under the TV did not work - the bottom plug did thankfully. The floor in the room was quite dirty. It looked like it hadn't been really cleaned in a while - lots of dust/dirt. We had margaritas at Chili's that were supposed to have 2 oz of tequila each. I'm guessing that there was probably 0.5 oz in each drink - definitely watering down the drinks.

4

Harshal

12 Jul 2025

·

Stayed 1 night

Average condition. Good location. Not much choice for breakfast in onsite restaurant for vegetarians.

10

Lynn

11 Nov 2025

·

Stayed 2 nights

Great staff, very knowledgeable with the area. Amazing breakfast

8

Erica May

4 Jul 2025

·

Stayed 4 nights

Easy check in. Comfortable rooms however I wasn't aware that there was no mini fridge in the room. Still a great place to stay due to its location. We loved the food at Chili's.

10

Jordan

23 Jun 2025

·

Stayed 2 nights

Restaurant food was really good

10

Dan

27 Oct 2025

·

Stayed 5 nights

Rooms were fine. Parking was great! Chilis was only fair.

10

Nicole

11 Nov 2025

·

Stayed 1 night

The room was amazing, all staff was exceptional, friendly and so helpful! Room had everything we needed and more! Check in and out was a breeze. Hotel is within walking distance to downtown, great mountain views, Chilis restaurant was great- on site- good food, amazing service! Hot pool was so cool, sauna was awesome! Thanks for a great stay!

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Month	Average price
January	US$177
February	US$214
March	US$192
April	US$166
May	US$252
June	US$427
July	US$489
August	US$435
September	US$424
October	US$215
November	US$146
December	US$215

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $453	19 $453
20 $453	21 $454	22 $474	23 $474	24 $428	25 $843	26 $705
27 $377	28 $444	29 $703	30 $474

Su	Mo	Tu	We	Th	Fr	Sa
				1 $444	2 $415	3 $474
4 $355	5 $355	6 $355	7 $355	8 $352	9 $326	10 $707
11 $310	12 $126	13 $148	14 $148	15 $189	16 $194	17 $707
18 $118	19 $118	20 $118	21 $118	22 $118	23 $194	24 $246
25 $118	26 $118	27 $118	28 $118	29 $118	30 $194	31 $195

Fox Hotel and Suites

Prices for Fox Hotel and Suites

Monthly average prices

About this property

Location

Room options

Superior Suite, 2 Bedrooms

Premium Loft, 1 Bedroom

Standard Room

Superior Room, 1 King Bed, Balcony

Superior 1 Bedroom Suite 2 Double

Premium Loft (Suite)

Hotel Room 2 Doubles

Superior Suite, 1 Bedroom (1 King)

Guest reviews of Fox Hotel and Suites

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Fox Hotel and Suites

Considering this hotel for your Banff trip?

Prices for upcoming dates