Verve Hotel

Breakfast was very limited, but cheap. Restaurants were not open which was annoying because it was a major factor in choosing the hotel. I had no car and after travelling all day and being a single female I didn't fancy walking into town for food, therefore had to order takeaway. However, room was adequate and bed was very comfortable so at least I slept well.

Breakfast menu was good

Happy with the service from the staff and also reception.i do believe the bed could have been more comfortable. Tom was always clean and water topped up. Very good having a fridge in the room. Happy with everything install but would suggest a new need

I'm sadly only giving it 3 stars for the hotel and minus 2 stars for the massively over complicated communication path with hotel management to get double charging refunded. Lacking customer focus. PROPRIETORS - Seldom, if ever, on-site. Only a front desk person. Was told Management very rarely come to Bedford and ONLY work out of the Peterborough office. And, they are only contactable by email. The front desk staff are NOT authorised to give a contact number for Peterborough HQ. (Look it up on the Peterborough hotel website the phone number has been erased!!). The staff are scared witless. BOOKING - 1 double room ROOMS - Comfortable, Warm, Well Heated, Mini-Fridge BATHROOMS - En-suite with Shower. Large bathroom which contained the wardrobe and drawers, probably because the room was big enough to fit a wardrobe in. FACILITIES - Coffee, Tea, Biscuits. Mini milk cartons (never enough) BREAKFAST - they DO NOT cooked breakfast (and this has been mirrored as a minus in a lot of other comments) because they don’t have the kitchens working+staff in the morning. DIY cereal from dispensers, fruit and muffins. The front desk man - BAZ - then brought us croissants, toast, baked beans (microwaved?) and jam. LOCATION - close to the town centre with a carpark at front. PARKING - No issues with finding a space I suspect some cars may have to double up so they ask you to leave the keys at the front desk if they need to “car tetris” to get theirs out.

All staffs are very nice, room is clean, located near the railway station.