Is parking available at the property?

Nearby parking is available for EUR 25 per day, located approximately 33 feet away from the hotel. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

Continental breakfast is available for a fee of approximately EUR 28 per person. It is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.

Does the property allow pets?

Pets are allowed at the property with a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:30 PM, and check-out is at 11:00 AM. Late check-out is available for a fee of EUR 99, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility are not mentioned.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Brussels, just steps from Tour Noire and St. Catherine's Square. It is 0.2 miles from the Brussels Stock Exchange and 0.5 miles from Halles de Saint-Gery.

Does the property have a swimming pool?

Yes, the property features an indoor pool, which is accessible from 6:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Up to 2 children aged 15 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Novotel Brussels City Centre

Average nightly price at Novotel Brussels City Centre by month, last 12 months (USD)
Month	Average price
January	$158
February	$158
March	$198
April	$182
May	$190
June	$215
July	$181
August	$132
September	$196
October	$225
November	$198
December	$224

What guests think

At Novotel Brussels City Centre, reviewers consistently highlight the ultra-central location near Grand Place and transport, spacious family-friendly rooms, generally clean spaces, many friendly and helpful staff, and breakfast often praised for variety.

Common downsides include inconsistent service at reception or the restaurant and difficulty resolving issues. Rooms can run warm with air-conditioning not cooling at times, some street noise, and elements that feel dated or worn. Facilities draw families but the pool is shallow and wellness areas or gym equipment are occasionally unavailable. Expect a convenient base with good value for location and solid comfort, especially for families.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool is shallow and best for kids; wellness areas (sauna/hammam/steam room) and the gym are available but some guests reported closures, limited hours or equipment. Paid parking is available across the street.

Related guest reviews

10

Marco

Feb 6, 2025

·

Stayed 2 nights

Posizione centralissima, 7-8' a piedi da Grand Place. Sembra recentemente rinnovato. Ottimo servizi, palestra impeccabile con piscina, hammam e anche lampade abbronzanti. Camere comode, spaziose, silenziose, e ben strutturate. Sicuramente ottimo sia per lavoro che per divertimento.

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10

John

Oct 4, 2023

·

Stayed 1 night

Reception staff were super lovely Rooms are great with good shower etc Hotel is really good. Was a bit confused by the swimming pool. It’s 90cm at the deep end

8

simon

Jul 17, 2025

·

Stayed 6 nights

A very nice hotel close to the main square ( la grand place)..10mins walk to the main train station. I did go to the pool twice but both times there was children playing in it, and therefore I couldn't do lengths due to it small size. So I didn't use it. My only negyabout the hotel

8

Mark

Sep 5, 2025

·

Stayed 3 nights

gym opens at 6am , should be open 24hrs as in other hotels

8

Edith Jose

Mar 4, 2025

·

Stayed 1 night

Prima hotel, ruime kamer, goed ontbijt. Het zwembad is een kinderbad. Te ondiep voor volwassenen.

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10

Ahmet Serdar

Jan 15, 2025

·

Stayed 2 nights

Mekan gayet güzel. Kurumsal otel deneyimi iyi. İnterparking ile kapıları karşılıklı. Park yeri arayanlar için kesin çözüm. Sadece gecelik park 28euro (interparkingte) burda hiçbir otelin park yeri yok.

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10

Doug

Aug 19, 2024

·

Stayed 2 nights

Novotel was in a great location and the pool and gym were great. The room was very clean but the toilet and sink were in different rooms, overall this hotel was very convenient and felt clean and cozy.

10

Cassidy

Jun 2, 2023

·

Stayed 1 night

Great location and accommodation. Staff is friendly. Gym equipment/weights is quite limited. Not enough when 2+ people are working out.

10

Javier

Oct 31, 2024

·

Stayed 1 night

Muy buen hotel, muy buena ubicación, a 5 minutos caminando de la plaza. Estacionamiento pago en frente al hotel.

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8

RICKY

Oct 28, 2025

·

Stayed 2 nights

Très bien accueilli et conseillé sur le séjour dans Bruxelles. Hôtel très propre, bien situé. Petit déjeuner complet. Le seul point négatif concerne les installations au sous-sol : sauna fermé, hammam en panne et salle de sport remplie d'enfants donc pas pu profiter des installations.

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Cleanliness

Many guests found rooms and common areas clean or spotless, but several mentioned stained carpets, worn fixtures, or small maintenance issues. A few reported housekeeping lapses.

Related guest reviews

10

Melanie

Apr 15, 2025

·

Stayed 3 nights

Beautiful place, cleaned environment, staff was very friendly and polite

6

Mary

Mar 26, 2023

·

The rooms need new carpet- multiple stains. Sheets on bed with holes and rips.

10

Heather

Nov 28, 2023

·

Stayed 1 night

The hotel is in a good location to walk around the old town shops and Christmas markets. The staff were very helpful. The bathroom shower door could use a deep clean in the hinges, but otherwise everything else was clean.

8

Mauro

Aug 19, 2024

·

Stayed 5 nights

Posizione eccezionale e ottima colazione. Non ho dato il massimo dei voti per due motivi: il primo riguarda la presenza della moquette chiara e macchiata irrimediabilmente in più punti, il secondo il servizio di rigoverno della camera, una mattina hanno bussato alla porta alle 8,30, buttandomi giù dal letto.

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4

Henry Sailash

Nov 17, 2025

·

Stayed 2 nights

No house keeping at all

6

Niamh

Jan 25, 2024

·

Stayed 3 nights

The Google reviews for this hotel were really strong but I have to say I wasn’t very impressed. The hotel was dated and looked as if some areas had been abandoned (one elevator looked like it had been ripped out?). The carpet in our room had some weird stains and it didn’t look as if the decor had been refreshed in a long time. I would have preferred to stay in a hotel in Grand Place itself as the location felt a little bit quiet/ empty in January, and there was building work outside which wasn’t very sightly. Our room was also really warm and the air con didn’t seem to work well (even in January when it was sub zero temperatures outside.) we could open the window but it was too noisy outside to sleep.

8

Kelly R.

Dec 24, 2024

·

Stayed 1 night

The staff are excellent. The pool is nice. Rooms are okay, but a bit worn. The toilets squeak and make you wonder if it’s going to fall off of the wall. It was odd. And the bathroom shower looked like it might have a small amount of mold on the ceiling. It served its purpose overall.

10

Roxanna

Sep 18, 2025

·

Stayed 1 night

Locatie was prima. Je bent midden in het centrum. Hotel is schoon en het personeel was erg aardig. Ontbijt is uitgebreid en goed. Veel keuze. Prima hotel.

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10

Jae hyuek

Dec 8, 2025

·

Stayed 2 nights

깨끗한 객실

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10

Sophie

Nov 16, 2025

·

Stayed 2 nights

Spotless room, lovely staff, great location

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Rooms

Rooms are generally spacious and comfortable for families, with sofa beds and useful fridges, but some are dated. Multiple reviews noted weak air-conditioning and occasional street noise affecting sleep.

Related guest reviews

8

Amanda

Aug 14, 2024

·

Stayed 4 nights

August 2024 The hotel is in a good location, closed to many restaurants, metro and attractions. The lobby area is beautiful. The water pressure in the shower is good and the bathroom is large. The room could use some updating and more outlet plugs. The hotel should replace the carpet and put down flooring.

6

Manni

Apr 28, 2025

·

Stayed 4 nights

The room was extremely hot and we were told that the AC does not work at this time of year! When we opened the window to cool the room we found the outside noise was unbearable. No body offered a solution eg a fan for the room. We didn’t sleep at all for 4 nights. Trip completely ruined.

10

Ondrej

Nov 24, 2025

·

Stayed 1 night

Location is great and rooms are quite nice and spatious.

10

Katsuhisa

May 27, 2025

·

Stayed 3 nights

Room is spacious and clean. Excellent.

10

Trushant

Jun 9, 2024

·

Stayed 2 nights

Clean and big room for a family of 4. Location is ideal with a 10 min walk to Grand Place. Lots of food options within a 5 minute walk. Highly recommend!

10

Nicole

Sep 6, 2025

·

Stayed 2 nights

Chambre grande, toilette à part, grande douche, literie confortable, personnel souriant et serviable, petit frigo peu frais cependant, on ne peut rien n'y mettre de périssable . Seule déception : air climatisé qui est totalement inefficace, du moins dans la chambre 536.. une chance que c'était frais dehors et qu'on a pu ouvrir la fenêtre sans que ce soit bruyant, et que l'on n'y restait que deux nuits!.

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8

Danielle

Jan 17, 2025

·

Stayed 1 night

Kamer was aan de straatkant en was zeer gehorig. Om 5 uur in de ochtend was het geluid van sirenes . bussen en brandweerauto's te hard. Kamer 508 is ook zeker niet geluidscdicht. Voor mij een reden om bij een volgende boeking zker te zijn vna ene kamer aan de andere kant vna het gebouw.

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8

Suzanne

Feb 22, 2025

·

Stayed 3 nights

Great location to 2 different metros, restaurants and fish market. Double bed plus sofa bed. Fridge was a lifesaver with 2 young children, particularly as 1 still needs milk in the night. Gym was fine, didn’t get chance to use the pool but it looked lovely and the kids corner was cute in reception too. Restaurant accommodating. Didn’t have breakfast, shame it wasn’t included in the title

10

Christina

Jan 14, 2025

·

Stayed 2 nights

Nice hotel. Large room for our family of 4, but tiny bathroom.

10

Kortney

Mar 29, 2025

·

Stayed 2 nights

It’s a great hotel for families. The location is amazing and the hotel is very accommodating. Additionally, the rooms are extremely spacious. I love the staff and the aesthetic of the hotel. Clean and modern.

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Service

Staff are frequently praised as friendly, helpful and professional, with smooth check-in. However, there are recurring reports of rude or unhelpful reception, slow or dismissive restaurant service, and poor handling of issues (e.g., lost items or room-entry/privacy incidents).

Related guest reviews

10

Domingo

Apr 4, 2025

·

Stayed 2 nights

We drove in from Amsterdam so parking across the street at a reasonable daily rate was much appreciated. Located amidst numerous restaurants and within minutes from the Grand Plaza was also a plus. But the best attribute of this hotel is its staff. One of their best is Betty Kwakala who turned what would have been a disastrous vacation for us into a happy and wonderful journey.

2

Anna

Feb 24, 2025

·

Stayed 2 nights

Terrible Security and Poor Response We had a horrible experience at this hotel. Someone entered our room while my husband was completely naked, and I was in the shower. It was a shocking and unacceptable invasion of privacy. We immediately called the reception, and all we got was a simple apology—no real action or concern. The next day, we asked them to ensure this wouldn’t happen again, and their only solution was to change our room keys on our strong request. No explanation, no reassurance about security improvements—just a quick fix with no accountability. This is a massive safety issue, and the hotel’s lack of urgency made it even worse. If you care about your privacy and security, I’d strongly recommend staying somewhere else.

10

Cyrille Dimitri

Mar 11, 2025

·

Stayed 3 nights

BETTY and her service was amazing. There was a nice lady with mask in the breakfast area with a young girl with black hair super sweet. Everything was perfect!

4

Vivendhra

Dec 26, 2025

·

Stayed 3 nights

Staff makes you feel they are doing you a favour. Could not find my reservation. Two staff came to assist not one greeted me. Unbelievable, these people should not be in reception.

10

Qin

Nov 9, 2025

·

Stayed 1 night

Everything was perfect — from the friendly and attentive staff to the comfortable room and great atmosphere. I was especially touched and pleasantly surprised to receive a belated birthday gift from the hotel. It was such a thoughtful gesture that made my stay extra special and memorable.

10

Naoko

Oct 22, 2025

·

Stayed 3 nights

Staff members were very friendly, professional, accommodating! They notified about upcoming train strikes- so we promptly booked bus tour to neighboring town - it worked out perfect !

10

Maria

Dec 20, 2024

·

Stayed 1 night

The staff were all so friendly and professional. Any issues were dealt with promptly and they made sure we had lots of information about local tourist attractions when we were checking in x

4

PERVEZ

Feb 18, 2026

·

Stayed 3 nights

Dirty room, arrogant response, no accountability. Extremely poor service

8

jb

Sep 15, 2025

·

Stayed 1 night

Accueil horrible. Jeune fille avec des lunettes qui s'est trompé de métier. Agressive. Sinon arrivé un peu tot mais la chambre était prêtre. Obligé de faire une carte accord afin d'accéder a la chambre deja prêtre. Cest exagère. Si la chambre n'est pas disponible je comprends j'arrive trop tot mais Obligé de souscrire a une carte pour accéder a la chambre disponible. Bref je ne retournerai plus moi et personne d'autre de mes contacts a cette opposition. D'autres hôtel 3 étoiles on de meilleure service

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10

Lance

Nov 14, 2025

·

Stayed 1 night

Excellent and fast checkin Great staff to make my stay enjoyable

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Location

Exceptionally central for Grand Place, Christmas markets, shopping and metro, making sightseeing easy on foot. Some guests experienced street noise or nearby construction depending on room and timing.

Related guest reviews

10

Julia

Apr 20, 2025

·

Stayed 3 nights

Perfect hotel in a great location. Walking distance to all the sites on Brussels and 10 minute walk to Central station.

10

Amir

Jul 14, 2025

·

Stayed 3 nights

I liked the easy access to the metro station and grand palace. The hotel is clean and modern.

10

Kamal

Apr 22, 2025

·

Stayed 2 nights

Great location

10

Pamela

May 18, 2025

·

Stayed 1 night

Convenient location - walkable to Grand Place and St. Catherine districts

10

Anna

Jul 14, 2025

·

Stayed 5 nights

Exellent location

10

Merve

Jun 12, 2025

·

Stayed 1 night

Brükselin merkezinde yürüyüş mesafesinde keyifli bir konaklama oldu

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10

Stewart

Oct 3, 2025

·

Stayed 1 night

The room was brilliant, location is great and closer to central Brussels than we realised

10

Lita

Sep 24, 2025

·

Stayed 6 nights

Hotel is close to public transportation and a short walking distance from everything.

10

Roxanna

Sep 18, 2025

·

Stayed 1 night

Locatie was prima. Je bent midden in het centrum. Hotel is schoon en het personeel was erg aardig. Ontbijt is uitgebreid en goed. Veel keuze. Prima hotel.

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10

Michele

Nov 8, 2025

·

Stayed 2 nights

Excellent location for Grand Place, 10 minutes walk from all attractions. Easy walk from Central station. Room was clean, tea and coffee a bonus. Luggage secured safely on our last day until late afternoon. Will definitely stay here again if visiting Brussels in the future.

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Dining

Breakfast is widely appreciated for variety and quality. Some guests found it average or repetitive, the area crowded at times, and dinner/bar service slow with a limited menu.

Related guest reviews

6

Richa

Jan 17, 2026

·

Stayed 3 nights

We stayed here for three days. The staff were pleasant and easy to talk to. The room was very spacious, and the location is excellent—central and close to most major attractions. However, we had an issue with the fridge in our room. The first fridge with a transparent door was flickering when we checked in, which we reported and it was replaced promptly. Unfortunately, the replacement fridge also started flickering the very next day and ended up waking us up at night. This is something the hotel should maintain better. The breakfast was average and almost the same every day, with very limited options for vegetarians.

10

Theresa

May 4, 2025

·

Stayed 2 nights

Excellent location, delicious breakfast and friendly staff

8

John

Apr 3, 2025

·

Stayed 1 night

Restaurant waiter was not very kind. He did not seem to take my son’s peanut allergy very seriously, and got irritated when we tried to confirm a menu item for allergen safety. The front desk staff and facility was amazing. Maybe avoid the restaurant if your child has allergen concerns.

10

Silvia

Aug 6, 2025

·

Stayed 2 nights

Great Breakfast and close to everything!

10

Joanne

Oct 27, 2023

·

Stayed 3 nights

Good location and rooms, excellent breakfast and helpful catering staff. Pool was a highlight and location was great for city centre and the metro.

8

Lindsay

Dec 14, 2025

·

Stayed 1 night

The hotel was in a great location but needed a little up keeping throughout, breakfast area felt very cramped and very busy

10

Roxanna

Sep 18, 2025

·

Stayed 1 night

Locatie was prima. Je bent midden in het centrum. Hotel is schoon en het personeel was erg aardig. Ontbijt is uitgebreid en goed. Veel keuze. Prima hotel.

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8

Sarah

Aug 23, 2025

·

Stayed 3 nights

Ein Stern Abzug für das Frühstück - da habe ich mir mehr von versprochen

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4

Daisy

Jan 10, 2023

·

Terrible customer service. They seemed to be annoyed or tired of working there. We recently stayed at Novotel Barcelona and the staff friendliness there is amazing. Novotel Brussels needs A LOT more training. They are terrible at what they do. The overall quality of the hotel is terrible. The shops and restaurants around the area close early so there is pretty much no dining options. The dinner menu at the hotel's restaurant is very limited. Would not recommend it.

10

HUMBERTO

Nov 11, 2025

·

Stayed 3 nights

POR LA NOCHE EL SERVICIO DE BAR RESTAURANT LENTISIMO NOS TUVIMOS QUE RETIRAR POR FALTA DE ATENCION

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $185	10 $193
11 $181	12 $434	13 $480	14 $385	15 $6	16 $126	17 $166
18 $115	19 $192	20 $212	21 $265	22 $185	23 $168	24 $158
25 $144	26 $183	27 $154	28 $198	29 $167	30 $153	31 $149

Su	Mo	Tu	We	Th	Fr	Sa
1 $146	2 $188	3 $292	4 $214	5 $204	6 $156	7 $152
8 $145	9 $203	10 $209	11 $175	12 $162	13 $149	14 $152
15 $135	16 $190	17 $338	18 $396	19 $184	20 $156	21 $157
22 $135	23 $175	24 $218	25 $182	26 $159	27 $176	28 $242
29 $127	30 $174

Novotel Brussels City Centre

Prices for Novotel Brussels City Centre

Monthly average prices

About this property

Location

Room options

Family Room (Standard 1 Double Bed and 2 Sofa Beds)

Executive Room, 1 Double Bed

Standard Room, 1 Double Bed

Family Room (Superior 1 Double Bed and 2 Sofa Beds)

Standard Double Room, Accessible

Standard Suite, 2 Double Beds

Guest reviews of Novotel Brussels City Centre

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Novotel Brussels City Centre

Considering this hotel for your Brussels trip?

Prices for upcoming dates