Is parking available at the hotel?

Nearby parking is available for EUR 30 per day, located 164 feet away from the hotel. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available for approximately EUR 28 per person. It is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:30 AM to 10:30 AM.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early check-in is available for a fee of EUR 35, and late check-out is available for EUR 50, both subject to availability.

What accessibility features does the hotel offer?

The hotel has limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details about room accessibility features are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Brussels, just steps from La Grand Place and 11 minutes on foot from the Brussels Christmas Market. It is 1.3 miles from Avenue Louise and 1.7 miles from the European Union Parliament Building.

What are the policies for children staying at the hotel?

Children aged 15 years and younger stay free when occupying the parent or guardian's room, using existing bedding.

Hotel Novotel Brussels Off Grand Place - 4 Star Stay

Average nightly price at Hotel Novotel Brussels Off Grand Place by month, last 12 months (USD)
Month	Average price
January	$181
February	$170
March	$219
April	$221
May	$227
June	$260
July	$229
August	$180
September	$232
October	$248
November	$224
December	$254

What guests think

Across many reviews, Hotel Novotel Brussels Off Grand Place is praised for its unbeatable central location by Brussels Central Station and Grand Place, generally helpful staff, and comfortable, quiet rooms that make sightseeing and day trips easy.

Common negatives include occasional renovation disruptions, elevator outages and temporary bar or restaurant closures, plus some dated rooms, weak air conditioning, and awkward bathroom layouts with separate toilets lacking sinks, as well as occasional cleanliness complaints. Breakfast is widely enjoyed, though several guests found variety limited or replenishment slow and pricing high. Expect an ultra-convenient city-center base with mostly comfortable stays and lively surroundings.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Renovations sometimes limited common areas and closed the bar or restaurant; elevator outages were also reported. The gym is small.

Related guest reviews

4

Daniel

Dec 25, 2022

·

Stayed 3 nights

The hotel is being renovated. Rather uncomfortable and noisy. The ventilation system from the kitchen is very noisy and the noise affects all the rooms on the uneven numbers side, especially the very last ones. The location is very good is you want to explore the old town. Overall, the sleep deprivation is not a price worth paying for the location.

8

Johan

Nov 29, 2023

·

Stayed 5 nights

Great location, close to attractions and plenty of food options. Unfortunately, when I was there, one of the 2 elevators was not working, and that caused some wait every time.

6

Helen

Dec 5, 2022

·

Stayed 2 nights

Unfortunately the hotel is undergoing major refurbishment and building works so there is no reception area - this was set up in one of the bedrooms and no food facilities, or washrooms outside of your own room, we were directed to the nearby IBIS hotel. We also, at one point, had to use the stairs as the lifts were out of action which meant going through the buidling site. The buiding work also started at 6.13 which is definitely not ideal, the staff apologised and it didnt occur again the following day.

6

André

Oct 28, 2022

·

Stayed 3 nights

L'hotel est en rénovation.Nous n'avons pas reçu de courriel nous avertissant de la chose.Le matin pour aller déjeuner, il fallait passer par l'extérieur.On contournait les camions ,les poubelles.Le bruit débutait vers 9:00 pour se terminer vers 17:30. On a payé pour un hôtel 4*sans en avoir les bénéfices.Nous sommes extrêmement déçus.

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6

Fredrik

Oct 22, 2022

·

Stayed 3 nights

Trevlig personal, toppenläge, god frukost. Dock var hotellet en byggarbetsplats med incheckning i ett gästrum. Gipsskivor, buller, men tyst på natten. Blir nog toppenbra i framtiden, när renovering är klar

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2

Jodie

Sep 29, 2025

·

Stayed 3 nights

We paid a small fortune to stay here and they neglected to inform us that renovations were taking place on the floor above. Instead of a relaxing few days in Brussels to end out European holiday, we found ourselves unable to be in our room during the day. When we checked in at 3.45pm our room wasn’t ready and when I went back downstairs to ask for another room, I was challenged regarding the state of the room we’d been given. Staff were unhelpful and aloof. The room was tiny, and opened onto a very noisy courtyard. It looked nothing like the photographs provided. We tried to complain but were treated like second class citizens because we’d booked through Expedia.

8

Edwina

Sep 2, 2025

·

Stayed 3 nights

Very well located for food and shopping. Comfortable rooms. Disappointing fitness area.

4

Richard

Sep 10, 2023

·

Stayed 1 night

Overprized for motel standard. Gym is extremely small and should not be referred to as ”gym”.

6

Luis

Dec 19, 2022

·

Stayed 19,344 nights

I wish I would have known when I was doing my booking that the hotel was being remodeled. No restaurant or bar and no on premise laundry.

8

Katherine

Nov 5, 2025

·

Stayed 4 nights

Room was clean but was very outdated and could use a bit of an upgrade. The staff were very kind, and helpful. Disappointed we weren't notified of the construction before we arrived, as there was no restaurant available. But it didn't bother us very much, just a minor inconvenience we weren't expecting. Great location.

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Cleanliness

Many guests found rooms and spaces clean, but recurring issues include stained or worn carpets, bathroom odors, and maintenance lapses; a few reports mentioned insect bites.

Related guest reviews

8

MOHAMMAD

Jun 6, 2025

·

Stayed 2 nights

Nice hotel but bathroom was not so clean, sink was not so clean. Otherwise nice location and closer to our tours meeting points. By room standard it was not four star. Yes there’s a nice restaurant and reception area was great.

6

Swarup

Aug 3, 2024

·

Stayed 4 nights

The location of the property was great and only a couple of minutes walk from the Central Station. The ambience of the hotel is also very pleasant and the staff are friendly and helpful. The room was, however, very small for a family of three and the sink in the bathroom was stained and disgusting. The air condition was not very effective and it wasn’t very comfortable at night . Housekeeping was not very pleasant and was putting pressure on us to vacate the room in the morning so that they can get it cleaned . That was not nice as it’s up to us what time we leave and it made us feel very uncomfortable to have a lie in in the morning. Overall it was an ok stay . What made it bearable was the location which was right in the middle of the Grand Place and absolutely amazing.

4

Pankti

Sep 2, 2024

·

Stayed 1 night

The hotel room has beg bugs !! I have been bitten all over and when i told the teamm at reception, they didnt say much, they said it xould be mosquitoes may be and thats all. No apologies , no concern on even showing them the red marks all over my hands and neck and legs. Expected lot more from them to respond to a serious issue. Nightmare to ensure we dont carry it back home and had to throw a lot of things out Only good thing was the location

6

Yvonne

Jul 10, 2024

·

Stayed 3 nights

The hotel was located at a convenient location. Close to shopping, attractions and transportation. The sink and shower stall was not very well maintained.

6

Paulo

Nov 17, 2024

·

Stayed 3 nights

The hotel is ok, it has almost everything needed, but the pillows are of bad quality, the sink stinks when turned on for a few seconds, the área is súper noisy and you can also hear noise from other rooms all light long, there is no whole body mirror, no conditioner and no moisturizer. The location is very conveniently close to the train station and all main turist attractions.

6

jessica

Aug 9, 2025

·

Stayed 3 nights

Cuando uno entra el lobby es bonito la atención l chica de la mañana son amables la que trabaja en la noche para el siguiente día es súper brava no se le puede preguntar nada te mira con mala cara pero los cuartos son un poco sucios y desorganizados no lo recomendaría la verdad no regresaría

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4

Yetunde

Aug 18, 2024

·

Stayed 2 nights

Great location in terms of being near the Grand Place and also the rail station. The hotel is quite modern and the room appeared fine. However, there appeared to be a used towel still within the room when we arrived and after our first night each of us woke up with small bite marks which was very concerning. On our last morning, we noticed a dead fly in the waffle mix for the make your own waffle station so steered clear. The positives were the restaurant staff who were friendly although the reception desk staff were not as warm or helpful. For convenience the hotel gets top marks in terms of central location.

6

Elizabeth

Dec 29, 2024

·

Stayed 3 nights

El hotel tiene una ubicación privilegiada. Mal que abres la llave del lavabo y huele fatal. El WC y regadera muy pequeño. Toallas demasiado viejas

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8

Dhrupad

Apr 19, 2023

·

Stayed 1 night

Stayed for one night, the location is perfect as it is next to the Brussels Central station and close to the historic center of the city and other walkable areas. We had a room facing the square area which can be busy, but the room was soundproofed well and hence we barely heard noise. Front desk staff was great, was able to accommodate us for early check-in and other questions. Only complaint to make was that the sofa in our room had stains, the fabric needs to be replaced.

4

SUBHASISH

Jun 29, 2025

·

Stayed 1 night

Front desk asked us to put the bags in storage ourselves. The hotel room is extremely dated. Bad spring beds on metal frames, old dirty looking carpet, old chairs, Very old TV. Room needs complete renovation. Bad value for money.

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Rooms

Rooms are generally comfortable and quiet with good soundproofing, though sizes and decor vary. Downsides include some smaller or dated rooms, weak air conditioning, lumpy pillows or uncomfortable sofa beds, and an awkward layout with a separate toilet lacking a sink.

Related guest reviews

10

George

Feb 27, 2025

·

Stayed 3 nights

Great hotel, lovely large room with a nice view over the square. Staff very friendly and helpful.

6

Benedicto

Oct 22, 2024

·

Stayed 3 nights

Air Conditioning did not work. We had to open the window and the surroundings was noisy.

8

Allison

May 30, 2025

·

Stayed 2 nights

Very walkable location - a stone’s throw away from Brussels Central train station. The room seemed brand new - loved the separate tub and shower, as well as separate toilet. This was my 2nd stay in a Novotel hotel - both have been great.

8

Allan

Nov 29, 2024

·

Stayed 4 nights

We did not like the small toilet area and the fact that it is separated from the faucet.

8

Carolina

Aug 21, 2024

·

Stayed 4 nights

The location is excellent, walking distance from the Grand Place. The bed was not so big and the sofa bed was uncomfortable for my kid.

8

Jacob

Mar 19, 2025

·

Stayed 1 night

Rooms are very small and poorly designed. Room was clean.

6

Bengt

Jun 10, 2024

·

Stayed 6 nights

The staff was very accommodating and helpful. Unfortunately, the first room I was in the air conditioning wasn’t working at all and the hotel offered to move us to a better room which the air conditioning was working. However, even though the air conditioning seemed to be working, the room would never reach set point (19C). The maintenance officer went to the room with an IR gun to check if the air was cold. Indeed, the temperature of the air was about 17C, but the air flow was very low. The maintenance officer even said the rooms don’t reach set point. We had to open up the bedroom window to let cool air come in since the temperature in the room was about 23C. As nice as the hotel is and as friendly and helpful the staff was, I wouldn’t stay here again. The ONLY reason is due to the air conditioning not working, or better said, not being sized appropriately for the hotel. If the room temperature is not an important factor and you don’t require it to be as cold as I like it, I would say this is a very good hotel to stay in. There are grocery and convenience stores behind the hotel and 2 blocks down the pedestrian street.

8

Deirdre

Sep 9, 2025

·

Stayed 1 night

Great location just off the main square and close to the train station. Lovely hotel. Good breakfast. Only negative were the lumpy pillows.

10

Virginia

Aug 27, 2024

·

Stayed 2 nights

Great location, friendly staff, nice comfortable bed. Our one 'note' (not really a complaint) is that, although separating the ensuite toilet from the rest of the bathroom is a nice touch, there is no sink with the toilet. This means walking through the room to wash hands and was particularly awkward for our teenage daughter!

6

Jeffrey

Sep 12, 2025

·

Stayed 5 nights

Great location near the Grand Place and the Centraal train station. The hotel, however, is in need of updating and refurbishing. My room was scuffed up and terribly drab and not particularly attractive. Breakfast was very common and the same very morning. I found the hotel not anywhere near worth the price. At best it may warrant about a 2.5-3 star rating at most. With some updating and freshening up, it could become a 4 star as it indicates its rating currently is but now? Uff!.a rather tired hotel in need of some modern attention. Some of the staff were lovely though. So that was good. Location is superb!

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Service

Staff are frequently described as friendly, helpful and efficient. However, several reviews note inconsistent service, including curt front-desk interactions, slow responses, poor communication about renovations, and limited help arranging taxis or addressing issues.

Related guest reviews

10

Kerry

Dec 27, 2023

·

Stayed 1 night

We had a delightful stay. The location is excellent. The staff is very helpful and friendly. The breakfast is good. There is also a functional fitness room. The rooms are spacious and clean with nice towels and walk in shower. It is a good value. We stayed here before and would do so again if we return to Brussels.

10

Melissa

May 17, 2025

·

Stayed 4 nights

The Novotel was in a terrific location, walkable to shops, dining and more. The staff were friendly, welcoming and very helpful. They assisted with arrangements for a taxi, storage of a large luggage item as well as label printing. The rooms were quiet and clean. This hotel was a great find!

6

Halla

May 29, 2024

·

Stayed 2 nights

The location was is the only good thing about this hotel. The hotel and room themselves are old and outdated and not worthy to be a Novotel to be honest. Location is excellent, many options for having lunch/dinner. Close to the shops etc Staff and service weren't excellent, as we needed a taxi and they couldn't get us one saying we should have booked it 24 hours prior and didn't offer us an alternative solution.

6

jessica

Aug 9, 2025

·

Stayed 3 nights

Cuando uno entra el lobby es bonito la atención l chica de la mañana son amables la que trabaja en la noche para el siguiente día es súper brava no se le puede preguntar nada te mira con mala cara pero los cuartos son un poco sucios y desorganizados no lo recomendaría la verdad no regresaría

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10

Malika

Oct 13, 2025

·

Stayed 1 night

Located in the heart of the city of Brussels at Grand Place. Staff was very courteous and helpful. Spacious room too. I highly recommend this property.

8

COLIN

Jun 30, 2025

·

Stayed 1 night

Overall great location. Nice, clean hotel. No issues recommending. Only reason for the 1* check in was, having cycled there on a charity ride from Brugge, in blistering heat, asked for a tap water, which was next to reception & man serving me told my son & I that we could get water from our room! Girls on check out were superb. So just that one miserable encounter

2

Jodie

Sep 29, 2025

·

Stayed 3 nights

We paid a small fortune to stay here and they neglected to inform us that renovations were taking place on the floor above. Instead of a relaxing few days in Brussels to end out European holiday, we found ourselves unable to be in our room during the day. When we checked in at 3.45pm our room wasn’t ready and when I went back downstairs to ask for another room, I was challenged regarding the state of the room we’d been given. Staff were unhelpful and aloof. The room was tiny, and opened onto a very noisy courtyard. It looked nothing like the photographs provided. We tried to complain but were treated like second class citizens because we’d booked through Expedia.

10

Vanessa

Dec 6, 2024

·

Stayed 2 nights

Great location, amazing staff, and delicious breakfast! Will definitely stay again!

4

Henry

Mar 4, 2024

·

Stayed 5 nights

BE AWARE EVERYBODY!!!! Got robbed just infront of the foyer and the entrance of the hotel. Got assaulted and my neck chain snatched and stolen by two undesirables. Be careful as there are many prowlers by the hotel. Staff and management of hotel showed very little empathy and very uncooperative to obtain cctv of robbery for the police. Official complaint to follow to the directors of the hotel, let's hope that they listen for the security and well being of clients staying at the hotel!!! Although reported, Police unhelpful and not interested as we were tourists. Another statistic of Brussels!!!

10

Henrik Storm

Aug 24, 2025

·

Stayed 4 nights

Rigtig dejligt hotel med fremragende beliggenhed lige ved Grand Place og gare central. Værelser veldisponerede med separat bad og toilet. Morgenmadsbuffetten var god og varieret. Personalet var venligt og smilende, og receptionen var særdeles hjælpsom, da min kone blev stukket af en hveps på afrejsedagen.

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Location

Exceptional central location next to Grand Place and Brussels Central Station, with shops, restaurants and attractions a short walk. The area can be lively and occasionally noisy, though many rooms are well soundproofed.

Related guest reviews

10

Emmanuel

Aug 31, 2025

·

Stayed 7 nights

We enjoyed our stay in Novotel. The location was ideal as it was close to Grand Place, restaurants and shoppes. We also loved the breakfast buffet. Special thanks to Aries, the bartender for the excellent customer service.

10

MIGUEL

Nov 30, 2023

·

Stayed 2 nights

Location is exvellet. Overall, the hotel is in very good conditions, rooms are quite spacious, it was an excellent choice.

10

Gareth

Feb 23, 2025

·

Stayed 3 nights

The hotel was great, very clean and modern feel. Location was perfect for what we required. A short walk to Brussels central train/metro station as well as a short walk to Grand Place.

8

Warwick

Oct 9, 2025

·

Stayed 3 nights

Perfect location for the Grand Place

10

Sharon

Oct 10, 2025

·

Stayed 2 nights

My family travelled to Brussels recently and we had an amazing time. This hotel is located in the centre of the action so take note if you want something very quiet this won’t be it. The Staff were AMAZING! Front desk was exceptional, lobby was a great meet up spot for the eight of us. We included the breakfast which was convenient and had a little for everyone to enjoy. My only con to that was that they were slow in refilling some of the food items and if you don’t tend to eat a lot for breakfast it may not be worth the cost. Our rooms were nice, beds comfortable and everything was clean my only con is that they don’t provide face cloths so bring your own to take off makeup etc… we would definitely stay here again

10

Rajesh

Jul 8, 2024

·

Stayed 4 nights

Central location with access to sight seeing landmarks as well as train station

10

Ajitpal

Dec 1, 2024

·

Stayed 2 nights

Perfect location...right at Grand Square and 2 minutes wakk to Brussels Central station..very lively location...

8

Stephanie

Sep 6, 2024

·

Stayed 2 nights

Great location, adjacent to the train station and main attractions in Brussels. Comfortable room, small shower but also had a full size soaking tub. Close enough to restaurants and shops to have some noise in the evening but did not keep us awake. Convenient restaurant/bar and snacks available for sale in the lobby.

10

Berthier

Jul 26, 2024

·

Stayed 4 nights

Excellent emplacement à deux pas de la Grande Place et de la gare centrale. Hautement recommandé!

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10

Kerry

Aug 24, 2025

·

Stayed 2 nights

Great location to everything.

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Dining

Breakfast is often rated good to excellent with a varied, convenient buffet. Some guests found it repetitive, slow to be replenished, or overpriced, and a few noted coffee/service hiccups.

Related guest reviews

10

victor m

Aug 25, 2025

·

Stayed 2 nights

Nice location, right at downtown, bad coffe service and expensive

10

Emmanuel

Aug 31, 2025

·

Stayed 7 nights

We enjoyed our stay in Novotel. The location was ideal as it was close to Grand Place, restaurants and shoppes. We also loved the breakfast buffet. Special thanks to Aries, the bartender for the excellent customer service.

6

Chengyuan

Oct 17, 2025

·

Stayed 2 nights

Location is good. Cleaning service quite good. For the rest, staff are relatively cold and will seldom look at you when you walk in or out. Breakfast choice very limited and even in the early morning many things go out and not quickly updated. Short stay OK.

8

Piyavan

Mar 10, 2023

·

Stayed 6 nights

Best location! Next to train station & Grand Place. Surrounded with many restaurants and shops. Staff are friendly (housekeeping, F&B & front desk). Only one thing to make this hotel even better is to have more varieties for breakfast. Stayed there 6 night and ate the same breakfast everyday. They should change some breakfast menus daily or every 2-3 days.

10

Mitsuko

Sep 4, 2025

·

Stayed 6 nights

セントラル駅からもグランプラスからも徒歩2分ぐらいで便利。部屋も広く、設備も整っている。朝食もバラエティがある。

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10

Carole

Sep 16, 2025

·

Stayed 2 nights

I was very happy with my stay but I think the breakfast was over rated. I had breakfast at 9:30 and it already looked picked over. It's important to keep an eye on the dishes so they are not half full

10

Todd

Jul 30, 2025

·

Stayed 2 nights

Excellent location, good breakfast, walkable. Couldnt be happier. Thanks

10

Christopher

Aug 19, 2024

·

Stayed 2 nights

Conveniently located to every place we wanted to visit and a very short walk to the train station. Clean room and friendly staff. Breakfast was excellent!

8

Seck Wan

Jul 5, 2025

·

Stayed 4 nights

overall the location is great. Room is wonderful, comfortable and clean. however, breakfast is not good. looks not fresh and everyday is the same. not much selection.

10

MARIA

Mar 27, 2023

·

Stayed 4 nights

Nice hotel .. great breakfast and the person working the breakfast are her name was Stephanie was great ..

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $246	3 $235
4 $201	5 $287	6 $333	7 $237	8 $282	9 $222	10 $239
11 $214	12 $436	13 $644	14 $410	15 $269	16 $202	17 $205
18 $153	19 $207	20 $234	21 $249	22 $213	23 $201	24 $238
25 $160	26 $185	27 $200	28 $203	29 $220	30 $217	31 $174

Su	Mo	Tu	We	Th	Fr	Sa
1 $165	2 $192	3 $236	4 $258	5 $295	6 $234	7 $223
8 $177	9 $199	10 $222	11 $215	12 $232	13 $191	14 $205
15 $165	16 $240	17 $479	18 $529	19 $275	20 $226	21 $243
22 $173	23 $206	24 $287	25 $283	26 $198	27 $248	28 $333
29 $176	30 $232

Hotel Novotel Brussels Off Grand Place

Prices for Hotel Novotel Brussels Off Grand Place

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About this property

Location

Room options

Executive Suite, 1 King Bed

Superior Room (1 Double Bed with 2 Single Sofa Beds)

Executive Room, 1 Double Bed

Superior Room, Multiple Beds, Accessible

Superior Room, 1 Double Bed

Suite, 1 Double Bed (Designed By Inno)

Superior Room, 1 Double Bed with Sofa Bed

Guest reviews of Hotel Novotel Brussels Off Grand Place

Who stays here?

What guests think

Property Policies

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