Happy Suite at Platinum KLCC

inconvenience to call staff

First of all this seems to be a private person who rent out the apartments, which not is specified on hotels app. There was no check in instruction and after arriving we had to call a number and then wait for a while before we could start the check in because the reception had no idea what this booking was. We booked the two bedroom apartment, and first they gave us a room with just one bedroom. And then we got the two bedroom after complaining. But the two bedroom was poorly cleaned, with dirty bed clothes. There was also a very bad smell in the entire apartment. I would not recommend nor book this apartment.

Handled by private operators with no physical check in counter and no proper instructions on keys collection and check out. Wasted alot of time. Rooms are poorly maintained, no basic toilet amenities and the bed is terrible. Not recommended and will not come back.

Amazing apartment, great location and stunning view from both apartment and of course the rooftop pool. Really kind and serviceminded staff and fast assistance.

Meget fin, lys og moderne lejlighed med en fantastisk udsigt. Dejligt med strygejern, strygebræt, vaskemaskine, føntørrer, mikroovn, køleskab, fryser mm. Fine store rum med gode møbler. Alt var rent og pænt, og badet var super godt. Mange og godt placerede stikkontakter. Ind- og udtjekning var nemt og effektivt. Venlig og hurtig respons fra udlejer. Alt i alt et meget godt ophold, der leverede, alt hvad de lovede. I bygningen er der adgang til en super lækker pool og hyggelig bar og restaurant. Sengen var lidt hård i forhold til min smag.