Name: Palm Royale Cairns
Address: 7 - 11 Chester Court, Cairns, Queensland, Australia, Cairns, Queensland, AU
Price range: US$124–US$165 per night
Rating: 8.15

What guests think

At Palm Royale Cairns, travellers consistently praise the resort-style pools and overall value, noting large, comfortable rooms and tidy grounds, while pointing out trade-offs such as an out-of-centre location and some dated elements across the property.

The landscaped pools receive frequent praise, while on-site parking can be tight and there is no restaurant or bar. Rooms are generally spacious and comfortable, though some face road noise, show dated fittings, or have loud A/C and patchy Wi-Fi. Service is usually friendly and helpful, but a few guests reported brusque interactions or housekeeping missteps. Best for travellers who prioritize space and a relaxed setting over a walkable address.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Standout facilities are the multiple resort-style pools and tropical grounds. However, on-site parking is limited, the lift can be warm or out of order, and the laundry draws occasional complaints.

Related guest reviews

6

John

30 Jan 2026

·

Stayed 1 night

Great pool.

10

Fiona F

19 Dec 2024

·

Stayed 3 nights

The staffs are friendly Parking could be better

4

marilyn

20 Jul 2024

·

Stayed 4 nights

Laundry is smelly, noisy road

10

Amanda

10 Dec 2025

·

Stayed 1 night

Pool was really nice with a sandy beach area. Beds comfy and rooms clean.

8

Stephen

31 Jul 2023

·

Stayed 3 nights

room & pool very good - clean & well appointed parking fairly poor - no allocated space per room no food options , apart from travel to Colonial Club Resort luckily Raintrees shopping center has Cafe63 - very good menu for breakfast , lunch & dinner overall - comfy & clean - easy to get to the plaxes we wanted to go

8

Sunil

25 Sept 2024

·

Stayed 3 nights

Great location, nice clean rooms, great landscape and pool, the room locations and layout are confusing and difficult to find especially if you checkin late in the evening and have heavy bags. Tge staff was not very helpful in locating our rooms. The parking at the property was always full. So had to park at added parking lot away from the building. Was difficult with lots of rain in the area.

10

Dawn

17 Dec 2022

·

Stayed 19,343 nights

This hotel was easy to find, clean, comfortable and very pretty. Yes it's an older hotel, but they work hard to keep it clean, beautiful and in good repair. The grotto pool was epic! Really beautiful, very warm and absolutely heaven to swim in after a long day exploring. Priceless. We did not go in the lap pool but it looked pretty as well. The entire pool area was the absolute highlight of the hotel. Beautifully landscaped in tropical plants and flowers. We will definitely stay there again when we return to Cairns.

10

Deryn

15 Jan 2026

·

Stayed 1 night

The room was very clean and smelled beautiful. I enjoy staying here. The lift was quite warm during my stay. As someone with chronic asthma, being in a hot, enclosed space made me feel a little short of breath going up to level 3. It would be helpful if the temperature or ventilation in the lift could be improved for guest comfort. This will not stop me from staying here.

8

Susan

22 Nov 2024

·

Stayed 1 night

Really spacious rooms - parking is the big let down for five stars all round

8

Clara

16 Oct 2024

·

Stayed 4 nights

fantastic garden and pools, nice and big room, very comfortable bed, renewed bathroom, everyday clean up and new towels

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Cleanliness

Rooms and common areas are generally very clean, with several guests praising tidy spaces and regular servicing. A few report pests (ants or cockroaches) or occasional odors in specific rooms.

Related guest reviews

10

Samira Shawket

14 Jan 2025

·

Stayed 1 night

Super nice, clean and big rooms. The rooms look to be renovated recently and are very nice.

4

Pas

21 Jun 2023

·

Stayed 2 nights

Proximity to Supermarket & Eateries Keep Away from Room 122 - There's a really bad smell in there, might be mould/mildew or dog urine in the carpet - it stinks really bad . I asked the concierge to have the room fragranced in some way but the bad smell remained for my second night stay.

10

Maryanne

17 Dec 2025

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Stayed 3 nights

Staff were great! Very clean room and hotel. Looks exactly like the photos which is always good. The pool was lovely and has good opening hours - so nice to have it open into the late evening for a swim after a hot day. Room was lovely and has everything you need including a balcony. Not too far a distance from lots of the main attractions!

10

Deryn

15 Jan 2026

·

Stayed 1 night

The room was very clean and smelled beautiful. I enjoy staying here. The lift was quite warm during my stay. As someone with chronic asthma, being in a hot, enclosed space made me feel a little short of breath going up to level 3. It would be helpful if the temperature or ventilation in the lift could be improved for guest comfort. This will not stop me from staying here.

8

Emma

1 Oct 2023

·

Overall the stay was perfectly nice, the pools were very nice and the staff at reception were great. We found a small cockroach in the room when we first entered, but after that had no issues. There were not many blankets on the bed and had no extras, but that wasn't a big issue for us. There is a small guest lounge area with a microwave and rooms have small fridges but otherwise there's no real amenities besides a small kettle. Room size was good, bed was comfortable, shower was good. Small balcony was cute and nice.

8

Sheng Yan

20 Jul 2025

·

Stayed 4 nights

The room was very clean and the reception was helpful!

8

Christine

9 Nov 2023

·

Stayed 1 night

The Palm Royale was a nice stay, the room was very clean and the bed was comfortable. The pool was huge and really nice. My only issue was that the A/C could not be adjusted / it was either off or on, the temperature couldn’t be controlled, and it was loud. I got too cold in the night with it on but then got too warm when I turned it off. Otherwise, it was a very good stay, and great value. (Tip: eat breakfast at “63”, a cafe within walking distance. It’s excellent.)

6

david

31 Dec 2022

·

Stayed 1 night

Cafard dans la sdb à l'arrivée, réceptionniste sans un regard. 1 nuit rapide a suffit.

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8

Stephen

27 Jan 2024

·

Stayed 4 nights

My stay at the hotel was marred by the presence of ants in the room. Despite notifying the staff, the issue was not promptly addressed, affecting the overall comfort of the stay. Everything else was ok, the site and pool were wonderful and the staff were generally good. It was just a shame that we experienced this ant problem, as they got into everything, our food, our bed, our toothpaste even our luggage and clothing.

2

Fathima

29 Dec 2025

·

Stayed 3 nights

Insects in the bathroom and the room

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Rooms

Rooms are generally spacious and comfortable, with some renovated bathrooms and balconies overlooking the pools. Downsides include traffic noise in road-facing rooms, dated elements, loud or non-adjustable A/C, and slow or unreliable Wi-Fi.

Related guest reviews

10

Lynne

5 May 2025

·

Stayed 1 night

lovely comfortable bed, nice balcony view of the beautiful pool.

10

John

24 May 2025

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Stayed 1 night

This place was amazing and far exceeded our expectations. Huge room, spacious with pool view. Unfortunately we didn't have enough time there. Quite some distance from Cairns (actually located adjacent to Raintrees shopping centre) but fine if you have a car.

10

Velu

4 Jul 2023

·

Stayed 1 night

Great shower. King-sized bed was very comfortable and the ironed sheets were excellent. Perhaps a bigger tv would have made it better

8

Brian

14 Oct 2025

·

Stayed 2 nights

Overall a nice place to stay...good staff and rooms and pools but would not stay on the road side again...too noisy... other rooms would have made a much better stay

6

Simon

9 Oct 2023

·

Stayed 4 nights

The room was nice and spacious, and the bed was comfortable. The pool was quite nice. What I didn’t like was the noise of the cars passing by, which woke me up in mornings. There were also many loud guests. The wifi was also extremely slow and completely unusable. There were also many small things, like the phone in the room not being set up; the vent above the shower being loose, chasing noise in the shower; cleaning people coming in at 9:30 am to clean, which is too early; and flickering light coming in through the (not great) blinds at all times. It is also rather far from the city centre.

8

Paul

28 Jun 2025

·

Stayed 2 nights

An okay stay but there were a few issues as well. The room was huge but the poor layout meant a large amount of wasted space - the TV was about 15 feet across the room from the bed. The bathroom was great and the shower was the best I've seen in past two weeks. Unfortunately the fridge didn't work and the shortage of on-site parking meant a long walk to my room each day. It was still okay value for money and I'd stay there again.

6

Elaine

4 Nov 2024

·

Stayed 2 nights

Rooms in need of updating. Door to outside didn’t seal properly so a lot of traffic noise throughout the night.

8

Steven H

11 Apr 2025

·

Stayed 1 night

Overall a decent place with a very nice pool area with attractive vegetation. Room was large, clean and comfortable. Air conditioning was somewhat noisy. Not a very convenient location for walking, but would be great if you have a car.

8

Heidi

16 Dec 2024

·

Stayed 3 nights

King room level 3 good size for 2 people, clean, comfortable bed, appears newly renovated. Balcony overlooking the beautiful pool. Fridge, kettle tea and coffee. No microwave but fine with us. Wifi sometimes slow but managed. Location is 7.6km to Cairns airport and 4.8km to esplanade. Pm staff very helpful and pleasant. Stayed 1 night and back 3 nights. Pleasant stay.

8

Clara

16 Oct 2024

·

Stayed 4 nights

fantastic garden and pools, nice and big room, very comfortable bed, renewed bathroom, everyday clean up and new towels

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Service

Most guests describe staff as friendly, helpful and accommodating. There are occasional complaints about brusque reception, limited assistance, or housekeeping disruptions.

Related guest reviews

10

Eshrat

3 Dec 2025

·

Stayed 4 nights

everything was excellent .i just love it except one receptionist lady who gave us wrong information regarding parking . otherwise we enjoyed Living there.

10

Brendan

3 Dec 2024

·

Stayed 1 night

The staff were nice and handled any issues

10

kahny

7 Oct 2025

·

Stayed 1 night

Nice tidy and the staff were very helpful

10

Melissa

26 Dec 2022

·

Stayed 19,351 nights

We had a great stay at the Palm Royale. Clean and tidy room with a great view of the pool. The staff were excellent and very friendly. The only thing that let it down was there was a smell of stale cigarette in the bathroom that we couldn't tell where it was coming from. Other than that very happy.

2

Jean

27 Feb 2025

·

Stayed 1 night

Poor customer service

10

Rosie

2 Mar 2025

·

Stayed 1 night

Found the property convenient and the staff were friendly and helpful.

10

Robert

29 Apr 2025

·

Stayed 7 nights

We were impressed with the staff and the property. It was great vale for money as well.

2

Joon Soo

1 Jan 2025

·

Stayed 2 nights

This review was written because of the series of issues that I have encounteted. I hope this review makes the future visitors rethink about their experiences. The check in was very average. The gentleman was not nice. No smiles or friendly mannerism. I do not judge the accomodation based on if the workers are miserable in their job. The concierge askes me to bring my credit card. Then proceeded to process a payment without my consent or explaination. Only when asked, he told me what he was doing and how much money was being taken out. The facility was ok, below the pay range in terms of quality. The worst part was, at 8:45am (1 hour before my check out), two house keeping ladies proceeded to bang my door. I am pretty loud, and I said I am still in there. They were too distracted talking to each other to hear me yell. If she stopped from there, it would have been fine but no, she opened my door. However, I had the locks in. If she stopped from there, I would have not posted the review. No. She tried to force her way in twice. Then she used her card twice again to undo my door. Only when I yelled several times, she knew she made a mistake. I confronted the two ladies and they admitted their mistake. I was going to say something, to complain, but the reception concierge lady was too busy shelving her cold drinks into the fridge to serve. She just told me to leave my keys and go. Worst experience. Never again.

10

Clare

1 Jul 2025

·

Stayed 2 nights

Great property, nice and local, two beautiful pools, friendly staff and great service thank you.

10

Sharon

15 Jan 2023

·

Stayed 2 nights

The pool options were amazing and the staff very accomodating

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Location

Suburban setting in South Cairns near Raintrees Shopping Centre and bus routes, but outside the CBD, so many guests used cars or rideshares. Some note the area’s feel and traffic, suiting those who don’t need a central, walkable base.

Related guest reviews

10

John

24 May 2025

·

Stayed 1 night

This place was amazing and far exceeded our expectations. Huge room, spacious with pool view. Unfortunately we didn't have enough time there. Quite some distance from Cairns (actually located adjacent to Raintrees shopping centre) but fine if you have a car.

8

Peter

21 Nov 2024

·

Stayed 1 night

Stayed here for an overnighter, before heading out elsewhere. A bit outside the main CBD, but good if that isn’t important. Also close to another shopping centre. Have stayed here a few times now. Inside rooms are nice and quiet, but the ones near the main room can be quite loud of a night.

10

terrence

30 May 2024

·

Stayed 4 nights

stayed for 4 nights..very nice,a bit out from the city, but very good bus service across the road at shopping centre..$2.40 to city full price or $1.20 concession

10

Dave

25 Jun 2025

·

Stayed 1 night

A little out of the town centre however it’s a great place to stay Shopping centre 5 min walk

8

Sharon

5 Aug 2024

·

Stayed 1 night

Well priced stay in Cairns away from city centre

8

Steven H

11 Apr 2025

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Stayed 1 night

Overall a decent place with a very nice pool area with attractive vegetation. Room was large, clean and comfortable. Air conditioning was somewhat noisy. Not a very convenient location for walking, but would be great if you have a car.

8

Mauro

17 Sept 2025

·

Stayed 2 nights

La struttura è datata ma è tenuta molto bene. Non si è nel centro di Cairns ma c'è un centro commerciale a due passi. L'ho scelto perché c'è ampio parcheggio in strada. La lavanderia interna è un po' cara, i prezzi sono gli stessi di quelle in città... Camere ampie, bagno ampio e confortevole, bollitore e frigo ottimi. Se vi dà fastidio il rumore fatevi dare una camera non lato strada perché il traffico è intenso e va avanti anche di notte. Personale super gentile e disponibile.

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10

Rainer

4 Jun 2025

·

Stayed 2 nights

Location

8

Mark

4 Jun 2025

·

Stayed 7 nights

Clean and comfortable convenient to public transport and a reasonable shopping centre. Very nice pool area apart from traffic noise in the mornings it was ideal.

10

Maella

8 Jun 2023

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Stayed 4 nights

Beautiful property and pools were stunning, only drawback was the neighbourhood - located in one of the 3 Ms! We personally didn’t have any issues but did not feel entirely safe all the time!

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Dining

No on-site restaurant or bar; guests typically use the neighbouring shopping centre and local cafes for meals. A few mention missing simple in-room items (e.g., plates or a toaster) for basic breakfasts.

Related guest reviews

10

Bronwyn

14 Nov 2024

·

Stayed 3 nights

Given the location, this hotel was a delight. Sure the rooms are little aged and not at all dirty or worn (just out of date). The pool is absolutely stunning and the perfect place to enjoy the warmer weather. There a shopping centre right next door so easy to grab food and the other major centres are close enough to walk as well.

8

Stephen

31 Jul 2023

·

Stayed 3 nights

room & pool very good - clean & well appointed parking fairly poor - no allocated space per room no food options , apart from travel to Colonial Club Resort luckily Raintrees shopping center has Cafe63 - very good menu for breakfast , lunch & dinner overall - comfy & clean - easy to get to the plaxes we wanted to go

8

Gordon

26 Jan 2025

·

Stayed 2 nights

Liked the helpfulness of staff and the pool facilities. A restaurant/bar would be good additions.

8

Wayne

16 Aug 2024

·

Stayed 1 night

No dining facilities, no onsite parking and staff just okay

8

Piotr

19 Jan 2025

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Stayed 7 nights

Staff were lovely, room was missing basic facilities like a plate or bowl, knife and fork

8

Jeanette

9 Jun 2024

·

Stayed 2 nights

Great value, clean, gorgeous pool, friendly staff. Would recommend. The only thing missing was cafe/bar which would have been great for breakfast or sitting at pool. It’s a post-Covid thing, unfortunately.

8

Jeffrey

20 May 2023

·

Stayed 1 night

Great rates, value for money. Room is generally clean and spacious. Great pool area. A little further out from city centre or esplanade and airport. Doesn't have a restaurant but does offer discount dining at Colonial Club Resort 5 minutes drive away. Would be nice to have a microwave in room.

8

Christine

9 Nov 2023

·

Stayed 1 night

The Palm Royale was a nice stay, the room was very clean and the bed was comfortable. The pool was huge and really nice. My only issue was that the A/C could not be adjusted / it was either off or on, the temperature couldn’t be controlled, and it was loud. I got too cold in the night with it on but then got too warm when I turned it off. Otherwise, it was a very good stay, and great value. (Tip: eat breakfast at “63”, a cafe within walking distance. It’s excellent.)

8

Jamie

15 Jul 2025

·

Stayed 6 nights

We had a really nice stay here. The hotel seems to be undergoing renovations, so will likely continue to improve. We stayed in a room that had a recently renovated bathroom which was lovely and clean. We had three comfy beds for my friend and I, and we enjoyed hanging out by the pool. There was no restaurant or bar, but that was okay as we brought some snacks and things. Staff were nice and accomodating. Location is outside of Cairns CBD so we used Ubers and hired a car for part of the stay. Wasn’t a big deal, but something to keep in mind if you aren’t driving in.

10

Tiffany

11 Aug 2023

·

Stayed 7 nights

Spotless hotel. Only thing I can mark it down on is there is no onsite cafe/ restaurant so you have to go next door, and things close early in Cairns

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Month	Average price
January	US$73
February	US$89
March	US$80
April	US$87
May	US$89
June	US$99
July	US$121
August	US$102
September	US$97
October	US$97
November	US$84
December	US$78

Su	Mo	Tu	We	Th	Fr	Sa
				1 $156	2 $162	3 $156
4 $150	5 $162	6 $162	7 $148	8 $157	9 $165	10 $162
11 $162	12 $144	13 $134	14 $140	15 $134	16 $140	17 $139
18 $134	19 $138	20 $140	21 $140	22 $140	23 $147	24 $163
25 $136	26 $138	27 $125	28 $124	29 $126	30 $124	31 $138

Palm Royale Cairns

Prices for Palm Royale Cairns

Monthly average prices

About this property

Location

Room options

Triple Poolview Room

Resort Room

Family Poolview Room

King Poolview Room

Guest reviews of Palm Royale Cairns

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Palm Royale Cairns

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23 $152	24 $146	25 $156	26 $148
27 $161	28 $154	29 $148	30 $143