Name: Holiday Inn Rochester-Chatham by IHG
Address: Maidstone Road, Chatham, England, United Kingdom, Chatham, Kent, GB
Price range: $58–$251 per night
Rating: 8

What guests think

At Holiday Inn Rochester-Chatham by IHG, guests consistently praise the friendly staff, decent value, and on-site leisure amenities, while feedback on room condition and dining/service speed varies, with some noise and maintenance issues reported.

Many reviews highlight clean, comfortable rooms and plentiful parking, plus an enjoyable breakfast. Common negatives include dated or small rooms, low shower pressure, occasional closures or faults with the jacuzzi/steam/sauna, and restaurant delays or limited menu availability. Overall, expect solid amenities with variable room quality and service pace.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests value the leisure club with pool, gym and spa treatments, and several note a warm pool. Recurring issues include closures or faults with the jacuzzi, steam room or sauna; parking is plentiful/free and there’s an on-site bar.

Related guest reviews

10

sheena

Apr 27, 2025

·

Stayed 4 nights

Quiet even by the airport. Easy to get in to Rochester and surrounding places. Easy available parking. Loved the pool, steam room and sauna….really missed the hot tub/jacuzzi as it was not working. Great variety and quality at breakfast. Would definitely recommend and stay here again!

10

Slawomir

Sep 30, 2025

·

Stayed 2 nights

The gym was perfect for my needs

6

Maxine

Apr 17, 2025

·

Stayed 2 nights

Pool not working for 3 days, and then very cold, hotel phone not working. Sausages at breakfast not nice. But overall a decent hotel, good location and lovely staff.

10

david

Oct 19, 2025

·

Stayed 1 night

it was a nice clean comfortable stay staff were friendly and polite swimming pool was an added bonus

10

Tomina

Dec 31, 2024

·

Stayed 4 nights

Warm swimming pool, steam room, sauna, hot tub. Wide range of breakfast items from cold cuts, continental to hot breakfast Hotel lounge with ample space for relaxing Close to shops A great bargain for the price paid

10

Christine

Apr 28, 2024

·

Stayed 7 nights

Very well kept Hotel. Reception staff were very welcoming and polite. Room was good size, nice bathroom. Very clean. Breakfast Bar offered a wide range of hot and cold foods. English full breakfast was really good. Very nice pool, steam room, sauna and a small gym.

10

Sandra

Jun 25, 2023

·

Stayed 1 night

Lovely stay, reception staff amazing Chiara very nice staff. Breakfast lovely and pool lovely and warm.

8

Hugh

Apr 15, 2024

·

Stayed 1 night

Did a one-night stopover on a business trip. Car parking was good. Friendly check-in. Room was a long walk but comfortable. Leisure facilities were OK, nice warm pool. Breakfast was good.

10

Alex

Sep 26, 2025

·

Stayed 1 night

Very nice young lady checked us in. Very friendly and helpful. There is a gym, pool and spa treatments on site. Restaurants and bar available too. Food was good although limited choice if you were staying more than one night. Room we thought was a bit small by comparison to other chain hotels we've stayed in. That said it was clean and the bed was a comfy std double. The shower wasn't great! Water hot but no matter where you put the controller we couldn't get anywhere near adequate water pressure. Breakfast is a buffet style set up. There is a wide variety of breakfast fare on offer. Full English to a continental. We enjoyed ours very much - maybe a bit too much😀.

6

KEITH

Apr 13, 2025

·

Stayed 2 nights

Hotel very tired, we stayed in a premium room which was not very clean, water pressure was dreadful, to signal kept cutting out, bathroom was very shabby,pool area was not very clean and staff in Spa not at all helpful. I am amazed that this is an IHG hotel

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many guests found rooms and public areas clean, but multiple reviews report worn or dirty rooms, damp or mouldy smells, dusty or frayed carpets, and occasional bathroom or pool-area issues.

Related guest reviews

10

Angela

Nov 30, 2025

·

Stayed 2 nights

All areas clean and well maintained. Staff very friendly and helpful, however staffing levels could be reviewed. There were times when bar and catering areas could do with additional help during busy periods. Especially as this festive period progresses. Hotel was very busy at times and wait times were not great.

6

Stephen

Feb 23, 2025

·

Stayed 1 night

Under the beds were rotten and the rubbish and dried orange peel had been there for ever . Full of dust it’s was disgusting

10

Peter Angel

Nov 30, 2025

·

Stayed 3 nights

The room was warm, comforatble and completely clean. The cleaners were excellent. Loved the complimentary drinks in the fridge and biscuits/crips. James was exceptionally helpful when I asked about the fridge and dinner. Parking was plentiful and easy. I didn't eat there but there is a supermarket open till 10PM and a KFC a couple of minutes walk away. I would certainly stay here again. Thanks.

6

Peter Frank

Sep 8, 2025

·

Stayed 2 nights

The room smelt of damp and there was mould in the bathroom probably because the extractor fan didn’t work. The bar and restaurant and staff were all good.

6

Tony

Jul 27, 2025

·

Stayed 1 night

our room was very worn and had a mouldy smell the carpet was in a very frayed and tired condition although everything was clean

10

Gordon

Mar 6, 2024

·

Stayed 1 night

Nice clean property, windows could do with replacing

4

Janine

Aug 13, 2023

·

Stayed 5 nights

It wasn't clean. We changed the room, but the 2nd room wasn't really clean either. In the hotel, all the doors were dirty, the floor was sticky, even in the breakfast area. At breakfast there was cake from the day before. I always ate the same cake for breakfast for 10 days in England, also in another Holiday Inn and the cake was partly from the day before. Unfortunately, the dishes were not clean either. You always had to look at breakfast to see what kind of cup or plate you were taking. The staff is the only positive thing about this hotel. They are very nice and accommodating. Unfortunately, we will never book Holiday Inn again. We booked 3 hotels of this hotel chain on our trip and all of them were not good. The hotel in Rochester was unfortunately particularly dirty. Even if it's old, it can be clean. Especially because Holiday Inn is everywhere with Cleanliness advertises and in the end it was not clean at all.

6

Dominica

Dec 11, 2022

·

Stayed 2 nights

On arrival the reception was busy but no issues with booking in. When I entered my room the smell of must was very apparent So on looking the window frames were mouldy. The carpet was very dirty and dusty. As the sofa was under window I cheeked for mould to find thick dust and dirty cotton bud. Returned to reception where I was shown another room which was not much better. After a chat with hotels.com. I was able to track down hotel manager. Who was absolutely undoubtedly very helpful and cleaned out room.

6

KEITH

Apr 13, 2025

·

Stayed 2 nights

Hotel very tired, we stayed in a premium room which was not very clean, water pressure was dreadful, to signal kept cutting out, bathroom was very shabby,pool area was not very clean and staff in Spa not at all helpful. I am amazed that this is an IHG hotel

6

Sandamali

Dec 8, 2024

·

Stayed 1 night

The room and bathroom were not clean and had an unpleasant smell. The bed was sagging in the middle, making it uncomfortable to sleep. We had to sleep on the other side with our feet hanging out. This was our third stay here, and the bed has been uncomfortable all three times. Although we mentioned this issue to the receptionist during checkout, her only response was, “Oh, is that so?” and nothing was done about it. While we were happy with the staff and other aspects of our stay, the bed situation was disappointing.

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from comfortable to basic and can feel small or dated; bed comfort varies. Several reviews mention very weak shower pressure and traffic noise in front-facing rooms, and some note warm temperatures.

Related guest reviews

8

Neil

Jul 10, 2024

·

Stayed 3 nights

I was given a ground floor room at first which overlooked a dual carriageway and was extremely noisy with traffic but after speaking to reception was given a much quieter room at the rear of the property.

10

Andy

Sep 10, 2025

·

Stayed 2 nights

Very friendly welcome and a quick and easy check in. Comfortable modern bar area. Breakfast had a great choice available and was very good. All staff very friendly. Our room was a good size, clean and comfortable. Only fault was the shower hardly had any pressure and you barely got wet! But would highly recommend all in all.

8

guy

Nov 24, 2024

·

Stayed 2 nights

Lovely breakfast ! Staff friendly and helpful. Room very small and bed incredibly soft, to the point that it disturbed sleep every time partner moved !

8

Malcolm

Sep 20, 2024

·

Stayed 1 night

Great staff. Very welcoming. Public area very good. Room good but let down by the shower, it was more of a dribble than shower

8

Nigel

Jun 5, 2023

·

Stayed 1 night

The room was very small, the shower had very low water pressure and TV had limited quality channels. The staff were excellent as was the food (evening and breakfast)

6

Lee

Jan 1, 2023

·

Stayed 19,358 nights

Expedia gives you the impression that king sized beds are available. This is not the case. All beds are a standard British double and the standard room is tiny. There is just about enough room to walk around the bed and that’s it.

8

Maria

Oct 12, 2024

·

Stayed 1 night

Great overnighter. Hotel easy to find but by a very busy road which you can hear in the room if you’re on that side. Check-in was quick and easy as was check out. Room was fairly clean but some grubby bits including the table lamp and the lower part of the bathroom door. The bed was comfortable and clean. When I woke up, I went to make a cup of tea and found that the kettle was missing, just the base was there, however, I rang the front desk and explained and within 5 minutes a member of staff had brought a kettle for me which was great. All in all, I would recommend this Holiday inn and will be using again when in the area.

6

Abby

Apr 14, 2024

·

Stayed 1 night

Lovely clean hotel but room was too hot (even though I turned the heating off)

8

Leigh

Jun 14, 2024

·

Stayed 1 night

Good value, friendly staff, great breakfast, rooms large and clean but a little tired and dated.

8

Debbie

Jun 5, 2023

·

Stayed 1 night

The first room we were given was much too small as I suffer with chlostrophobia. We went back to the reception and we’re offered a lot larger room which was so lovely. The bed was very comfortable and the shower was good.

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Service

Staff are frequently praised as friendly and helpful across the hotel, with smooth check-in noted. However, restaurant/bar service is often slow or understaffed, with POS/ordering issues and occasional unhelpful interactions or missed room-service orders.

Related guest reviews

10

Angela

Nov 30, 2025

·

Stayed 2 nights

All areas clean and well maintained. Staff very friendly and helpful, however staffing levels could be reviewed. There were times when bar and catering areas could do with additional help during busy periods. Especially as this festive period progresses. Hotel was very busy at times and wait times were not great.

4

Fredrik

Oct 4, 2025

·

Stayed 1 night

Service in the restaurant in the evening was TERRIBLE. We had to wait for 10 minutes before the waitress came out from the kitchen where she been chitchatting with the bar girl. I and the other people waiting asked if we could have a table, then she disappeared again. When we finally got the table we asked if could get a tea cause our daughter was frozen. She said that the coffee machine was broken. We said that we don’t want coffee only tea, she said that they got the tea water from that machine. We asked if she could boil som water for us in the kitchen, she said she couldn’t. We then asked if she could ask the chef to boil some water for the tea, but she couldn’t do that. Table next to us had same experience, they ordered a bottle of wine. They had to open it themselves as well as poor it. After dinnner I wanted to buy some water and snacks from the bar shop. 3 persons working behind the bar, no one notice me our other clients, they where chitchatting. I feel sorry for the owners of this hotel that they have to pay salaries to such work force. But in the breakfast the service staff was great.

2

Kevin

Aug 29, 2025

·

Stayed 4 nights

There comes a time when complacency should never be a factor at a hotel but it appears if you stay too much in one place, that’s exactly what happens. The service becomes poorer, the rooms you’re given become worse and the conditions of the hotel worsen. Top that with a member of staff actually arguing at your table and the manager refusing to address that issue, means it’s time to check out and cancel your future bookings.

6

Lucy

Aug 24, 2025

·

Stayed 1 night

Room was comfortable but very basic. Took long time to check in. We ate dinner in the hotel - 2 courses for 3 people took over 3 hours! Not great food and took AGES and no one around to ask so had to go looking for staff - wouldn't advise eating dinner here but breakfast was ok!

10

Graham

Jan 12, 2025

·

Stayed 1 night

From the moment of arrival to our departure the following day, this hotel was everything that we hoped that it would be. The staff at the reception desk, the bar and restaurant were very friendly and helpful and we would have no hesitation in staying there again and recommending it to friends.

8

Stephen

May 4, 2024

·

Stayed 1 night

We booked the rooms as we were travelling down from Yorkshire to a family funeral.I called the venue to see if there was any chance of a earlier check in as the funeral started at 1pm. Was told they would do what they could with no promises. We arrived at 11.45 and the receptionist tried everything to sort. Our rooms were made available to us which was very appreciated 5* for customer service. Thanks

6

Simon

Jan 17, 2025

·

Stayed 1 night

The staff at check in were great and the three rooms I had booked were not. Two had not been cleaned properly which is just a basic hospitality metric. Also the new PoS system used in the restaurant was poor. Had to be rebooted several times and it took me over 10 minutes to pay the restaurant bill. Also why do I have to pay for my meal before it arrives? Are you a fast food outlet?

8

Laura

Jun 25, 2024

·

Stayed 2 nights

Comfortable stay. Nice big room, with everything we needed. The only problem was room service. Order a dinner past 10:30 and it never arrived. Had to ask for a refund. The man on the desk explained the team don’t always look at the orders as the chef goes home at 10. So really shouldn’t be advertising as 24hour room service.

8

tina

Oct 5, 2025

·

Stayed 1 night

Friendly check in staff. Room nice and comfortable. As always The restaurant ran out of food its a common problem here.

10

Mr D Z

Apr 17, 2025

·

Stayed 1 night

Service was excellent from everyone. A very positive and friendly service made for great experience.

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AI-generated summary based on recent guest reviews

Location

Convenient for Rochester and Chatham with easy parking, shops (e.g., Asda) and a bus stop nearby. Some front-facing rooms experience traffic noise from a busy dual carriageway, while rear rooms are quieter.

Related guest reviews

8

Neil

Jul 10, 2024

·

Stayed 3 nights

I was given a ground floor room at first which overlooked a dual carriageway and was extremely noisy with traffic but after speaking to reception was given a much quieter room at the rear of the property.

2

Grant

Feb 17, 2025

·

Stayed 1 night

I booked the hotel as I needed a good sleep. Check-in was great. Hotel is lovely. Staff are great. Sleep I didn't get any good sleep. The room was at the front next to the main road. Traffic was constant and very annoying. Would I stay again? Definitely not.

8

Clive

Apr 10, 2025

·

Stayed 1 night

Smart and tidy hotel being well maintained. Staff all very friendly and helpful. Asda over the road which was handy and walkable.

8

Maria

Oct 12, 2024

·

Stayed 1 night

Great overnighter. Hotel easy to find but by a very busy road which you can hear in the room if you’re on that side. Check-in was quick and easy as was check out. Room was fairly clean but some grubby bits including the table lamp and the lower part of the bathroom door. The bed was comfortable and clean. When I woke up, I went to make a cup of tea and found that the kettle was missing, just the base was there, however, I rang the front desk and explained and within 5 minutes a member of staff had brought a kettle for me which was great. All in all, I would recommend this Holiday inn and will be using again when in the area.

8

Michael

May 17, 2025

·

Stayed 1 night

Nice hotel. Friendly helpful staff. Very good breakfast. Very convenient for visiting Rochester and Chatham.

10

Karen

Aug 24, 2025

·

Stayed 2 nights

Lovely clean hotel where staff are very friendly. Bus stop located right outside hotel.

8

Sharon

May 29, 2023

·

Stayed 2 nights

Hotel was clean, food was good and staff couldn't help you enough. The only thing that let it down was the surrounding area as you are a dual carriage way. Other than that really great value.

10

michael

Feb 1, 2025

·

Stayed 1 night

Very convenient for town centre access.

10

Keith

Dec 26, 2024

·

Stayed 1 night

Good location, comfortable bed, friendly staff. Hose/cable draped across walkway to road.

8

Vincent

Nov 3, 2024

·

Stayed 3 nights

Had a lovely stay, spacious and clean room. Easy access to Rochester but a little way out.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for variety and quality. Evening dining gets mixed feedback: menus can be limited or out of stock and service often slow, though some meals are enjoyed and half-board can offer good value.

Related guest reviews

8

Rebecca

Apr 2, 2024

·

Stayed 2 nights

Pool and Gym very nice as an extra.Polite staff on desk. Modern restaurant Menu was limited as many items listed not available Bedroom needs to be cleaned under bed and skirting boards.

4

Michael

Jun 17, 2025

·

Stayed 1 night

Wedding reception main course (beef) was inedible, grey over cooked and tough

6

Lucy

Aug 24, 2025

·

Stayed 1 night

Room was comfortable but very basic. Took long time to check in. We ate dinner in the hotel - 2 courses for 3 people took over 3 hours! Not great food and took AGES and no one around to ask so had to go looking for staff - wouldn't advise eating dinner here but breakfast was ok!

8

Lydia

Dec 31, 2024

·

Stayed 2 nights

Overall everything was good except the dinner …whenever we ask any menu it was not available or not in stock.The women who served I guess her name Misshele she was really good with customer experience.

8

tina

Oct 5, 2025

·

Stayed 1 night

Friendly check in staff. Room nice and comfortable. As always The restaurant ran out of food its a common problem here.

10

Michael

Dec 29, 2024

·

Stayed 1 night

Nice room, clean and Tidy, friendly staff and excellent breakfast. Will book again !

10

Annie

Feb 21, 2025

·

Stayed 1 night

A very comfortable hotel, with a decent pool and gym. The staff were friendly and helpful. The breakfast was good - a wide choice of food available.

6

James

Feb 25, 2025

·

Stayed 1 night

Food was not good. Undercooked and substitutions made within the evening meals! Otherwise, a good but brief stay.

6

Penny

Oct 17, 2024

·

Stayed 1 night

Hotel had a good location for work, but the surrounding area is not very desirable. Room was comfortable and clean, water was warm not hot, service in the evening restaurant was slow and half the menu was unavailable. Food itself was average. Breakfast was good and plentiful.

10

Rachael

May 4, 2025

·

Stayed 2 nights

What a fabulous stay we had! Rooms were clean, breakfast was fabulous and the staff were brilliant. Would recommend and certainly return if in the area. Thank you!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$82
February	$92
March	$99
April	$99
May	$92
June	$114
July	$108
August	$126
September	$108
October	$102
November	$84
December	$76

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $154
6 $127	7	8	9	10 $137	11 $107	12 $146
13 $72	14 $157	15	16 $191	17 $143	18 $93	19 $134
20 $67	21 $159	22 $142	23 $142	24 $84	25 $82	26 $101
27 $69	28 $94	29 $139	30 $126

Su	Mo	Tu	We	Th	Fr	Sa
				1 $100	2 $185	3 $238
4 $119	5	6 $251	7 $217	8 $144	9 $183	10 $169
11 $58	12 $168	13 $165	14 $147	15 $111	16 $74	17 $114
18 $67	19 $94	20 $195	21 $178	22 $80	23 $76	24 $92
25 $70	26 $92	27 $113	28 $112	29 $89	30 $69	31 $93

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

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FAQs about Holiday Inn Rochester-Chatham by IHG

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