Manor Hotel Solihull, BW Signature Collection
$125
/ night
Avg. for October
Prices for Manor Hotel Solihull, BW Signature Collection
Select dates to see prices and availability
$125
/ night
Avg. for October
Monthly average prices
Nightly prices at Manor Hotel Solihull, BW Signature Collection average $80 in August, the cheapest month, and $141 in November, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $105 |
| February | $106 |
| March | $133 |
| April | $132 |
| May | $113 |
| June | $126 |
| July | $95 |
| August | $80 |
| September | $138 |
| October | $125 |
| November | $141 |
| December | $92 |
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Oct · $125
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Most expensive: November (~$141)
Cheapest: August (~$80)
About this property
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this hotel include concierge services, wedding services, and a banquet hall.
Amenities
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this hotel include concierge services, wedding services, and a banquet hall.
Business amenities
Featured amenities include a business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Dining
Enjoy British cuisine at Marco's Steakhouse, a steakhouse which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). English breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM for a fee.
Rooms
Stay in one of 112 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Location
With a stay at Manor Hotel Solihull, BW Signature Collection in Solihull (Meriden), you'll be within a 10-minute drive of National Exhibition Centre and National Motorcycle Museum. This hotel is 16.2 mi (26.1 km) from Utilita Arena Birmingham and 8.8 mi (14.2 km) from Coventry Building Society Arena.
What's nearby
Heart of England Events Centre(3 miles)
National Motorcycle Museum(3.2 miles)
Santai Spa(3.9 miles)
The Vox Conference Centre(4 miles)
Resorts World Birmingham(4 miles)
Bp pulse LIVE(4.1 miles)
Birmingham Business Park(4.1 miles)
Pendigo Lake(4.1 miles)
National Exhibition Centre(4.4 miles)
SkyDome Arena(6.3 miles)
Planet Ice Coventry(6.3 miles)
Coventry Transport Museum(6.4 miles)
Blue Ice Solihull Rink(6.8 miles)
Coventry University(6.9 miles)
Kenilworth Castle(7 miles)
Birmingham Airport (BHX)(4.8 miles)
East Midlands Airport (EMA)(39 miles)
Parking
Restaurant
Non-Smoking Rooms
Business Center
Room Service
Dry Cleaning
Location
Main Road, Meriden, England, United Kingdom
Heart of England Events Centre (3 miles)
National Motorcycle Museum (3.2 miles)
Santai Spa (3.9 miles)
The Vox Conference Centre (4 miles)
Resorts World Birmingham (4 miles)
Bp pulse LIVE (4.1 miles)
Room options
6
Superior Room, 2 Twin Beds
2 Twin Beds
Sleeps 2
188 ft²
HeatingWi-Fi (Free)Private Bathroom
6
Standard Room, 1 Double Bed
1 Full Bed
Sleeps 2
167 ft²
HeatingWi-Fi (Free)Private Bathroom
6
Family Room, Multiple Beds
1 Full Bed
and 1 Twin Bed
Sleeps 3
199 ft²
HeatingWi-Fi (Free)Private Bathroom
6
Deluxe Room, 2 Twin Beds
2 Twin Beds
Sleeps 2
188 ft²
HeatingWi-Fi (Free)Private Bathroom
6
Executive Room, 1 Double Bed
1 Full Bed
Sleeps 2
177 ft²
HeatingWi-Fi (Free)Private Bathroom
6
Superior Room, 1 Double Bed
1 Full Bed
Sleeps 2
188 ft²
HeatingWi-Fi (Free)Private Bathroom
6
Standard Room, 2 Twin Beds
2 Twin Beds
Sleeps 2
167 ft²
HeatingWi-Fi (Free)Private Bathroom
6
Deluxe Room, 1 Double Bed
1 Full Bed
Sleeps 2
188 ft²
HeatingWi-Fi (Free)Private Bathroom
6
Executive Room, 2 Twin Beds
2 Twin Beds
Sleeps 2
177 ft²
HeatingWi-Fi (Free)Private Bathroom
Guest reviews of Manor Hotel Solihull, BW Signature Collection
8
Very good
Based on 1,757 verified reviews
Who stays here?
Business
29%
Couple
43%
Family
14%
Group
9%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
At Manor Hotel Solihull, BW Signature Collection, travellers often highlight friendly staff, clean and comfortable rooms, and a convenient base for the NEC, airport, and nearby attractions, with plentiful gated parking and a lively bar/restaurant atmosphere.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
At Manor Hotel Solihull, BW Signature Collection, travellers often highlight friendly staff, clean and comfortable rooms, and a convenient base for the NEC, airport, and nearby attractions, with plentiful gated parking and a lively bar/restaurant atmosphere.
Breakfast and many meals are well reviewed, though opinions on the Marco Pierre White restaurant and bar food vary. Common pain points include dated bedrooms, patchy in-room Wi-Fi or mobile signal, and recurring water pressure or hot-water issues. Service is frequently warm, but there are reports of slow or inconsistent responses, event noise, and occasional car-park security incidents. Expect a convenient, value-focused stay with strengths in location and hospitality, offset by infrastructure quirks.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Secure gated parking is often appreciated and there is an on-site bar and restaurant. A few reviews report car-park security incidents.
Related guest reviews
6
Rodney
Oct 14, 2024
·
Stayed 1 night
For the most part our stay was very good..We were staying at the Best Western Manor Hotel whilst attending the Grand Design 25th Anniversary Show at the NEC. The room was very good, the reception staff were a bit sedate, I think because they had 2 weddings on and were busy. The Restaurant was very good, a beatiful meal & great staff. Great comfy bed. Slept like a log. The absolute downside was that when I got up, washed and sorted I found that my car had been stolen from the hotel car park. The reception manager wasn't overly helpful (3 times asked if he'd looked at the CCTV only to be told he'd been too busy) but we'd clearly watched him sat doing nothing. Such a shame & still a week later not been in touch. The hotel had CCTV and a hydraulic bollard for the car park yet still car stolen. I hold Best Western responsible for the theft of my car as much as the thieves themselves.
For the most part our stay was very good..We were staying at the Best Western Manor Hotel whilst attending the Grand Design 25th Anniversary Show at the NEC. The room was very good, the reception staff were a bit sedate, I think because they had 2 weddings on and were busy. The Restaurant was very good, a beatiful meal & great staff. Great comfy bed. Slept like a log. The absolute downside was that when I got up, washed and sorted I found that my car had been stolen from the hotel car park. The reception manager wasn't overly helpful (3 times asked if he'd looked at the CCTV only to be told he'd been too busy) but we'd clearly watched him sat doing nothing. Such a shame & still a week later not been in touch. The hotel had CCTV and a hydraulic bollard for the car park yet still car stolen. I hold Best Western responsible for the theft of my car as much as the thieves themselves.
10
Malcolm
Dec 4, 2025
·
Stayed 1 night
Gated parking to the rear of the hotel appreciated Friendly and professional staff at the front desk and restaurant.
Gated parking to the rear of the hotel appreciated Friendly and professional staff at the front desk and restaurant.
10
Joanne
Dec 18, 2025
·
Stayed 1 night
Secure parking behind gates, quick check in, comfortable bed, room had good tea/coffee selection and bathroom toiletries, breakfast was very nice.
Secure parking behind gates, quick check in, comfortable bed, room had good tea/coffee selection and bathroom toiletries, breakfast was very nice.
10
Dana
Mar 27, 2023
·
Stayed 3 nights
We’ve been staying here twice a year for about 5 years now, and wholeheartedly recommend it. Always impeccably clean, it has a lovely decor, huge car park, knowledgeable and friendly smile, and it is perfectly positioned to get to the NEC, which is why we use it.
We’ve been staying here twice a year for about 5 years now, and wholeheartedly recommend it. Always impeccably clean, it has a lovely decor, huge car park, knowledgeable and friendly smile, and it is perfectly positioned to get to the NEC, which is why we use it.
10
Stephen
Nov 8, 2025
·
Stayed 1 night
Easy and secure car parking, lovely rooms and great staff. The Bar is reasonable priced with a good selection of beverages. Like many hotels now they don't provide bottle of water in the rooms which is a shame.
Easy and secure car parking, lovely rooms and great staff. The Bar is reasonable priced with a good selection of beverages. Like many hotels now they don't provide bottle of water in the rooms which is a shame.
10
Richard
Oct 29, 2025
·
Stayed 1 night
Very nice hotel rooms large and clean safe parking great for NEC or airport
Very nice hotel rooms large and clean safe parking great for NEC or airport
10
Anupom
Sep 21, 2024
·
Stayed 1 night
Fantastic hotel, we stayed here to attend an event at the NEC which is only a short drive away so very handy for that. The hotel itself looks great inside and out, room was clean, comfortable, and very spacious. Breakfast was a buffet and was good. Plenty of onsite parking as well. Can't really fault it, recommended!
Fantastic hotel, we stayed here to attend an event at the NEC which is only a short drive away so very handy for that. The hotel itself looks great inside and out, room was clean, comfortable, and very spacious. Breakfast was a buffet and was good. Plenty of onsite parking as well. Can't really fault it, recommended!
8
Marc
Dec 18, 2025
·
Stayed 1 night
Parking v secure behind a locked gate. Room was clean, bathroom was clean. Not 5*, but very nice. Bar was shut when we got back from works party, which was fair enough at 1.30!
Parking v secure behind a locked gate. Room was clean, bathroom was clean. Not 5*, but very nice. Bar was shut when we got back from works party, which was fair enough at 1.30!
2
Alison
Feb 7, 2025
·
Stayed 1 night
One of the vehicles was broken into and items stolen, whilst the hotel did see the the vehicle being tampered with (8PM) they failed to tell us of the incident.
One of the vehicles was broken into and items stolen, whilst the hotel did see the the vehicle being tampered with (8PM) they failed to tell us of the incident.
10
Thomas
Aug 8, 2024
·
Stayed 1 night
Very nice restaurant and bar. Room somewhat aged but comfortable and well maintained. Close to Birmingham and Coventry. Plenty of free parking.
Very nice restaurant and bar. Room somewhat aged but comfortable and well maintained. Close to Birmingham and Coventry. Plenty of free parking.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests find rooms and public areas clean, but feedback is inconsistent: some reported stained or smelly carpets, unclean bedding, missing towels, or pests.
Related guest reviews
10
Theresa
Oct 31, 2025
·
Stayed 1 night
friendly staff, clean comfortable room
friendly staff, clean comfortable room
6
Dorothy
Jul 31, 2025
·
Stayed 1 night
Beautiful lobby and restaurants with amazing food. I would rate the lobby and restaurants 5 stars. However, the rooms were a bit disappointing. Our double room was actually two single beds pushed together, and the beds kept shifting — it was a terrible experience trying to sleep comfortably. The toilet in my room didn’t flush properly, and the carpet was dirty and had an unpleasant smell. The windows also don’t open fully, which made it feel stuffy. While the reception and restaurant areas were outstanding, the rooms were a big letdown.
Beautiful lobby and restaurants with amazing food. I would rate the lobby and restaurants 5 stars. However, the rooms were a bit disappointing. Our double room was actually two single beds pushed together, and the beds kept shifting — it was a terrible experience trying to sleep comfortably. The toilet in my room didn’t flush properly, and the carpet was dirty and had an unpleasant smell. The windows also don’t open fully, which made it feel stuffy. While the reception and restaurant areas were outstanding, the rooms were a big letdown.
4
Kevin
Jan 6, 2025
·
Stayed 1 night
Very poor overall with a dirty stained mattress smelling of urine
Very poor overall with a dirty stained mattress smelling of urine
8
Tracy
Oct 13, 2025
·
Stayed 2 nights
Staff were very polite when checking in and checking out. Room was very clean and tidy. Would definitely stay there again
Staff were very polite when checking in and checking out. Room was very clean and tidy. Would definitely stay there again
4
Lorraine
Oct 11, 2024
·
Stayed 2 nights
Firstly I must say my rating is because the negatives out way the positives. We did meet with a few amazing staff here and I can’t commend Clair on reception and the lovely lady who brought us room service , you are a true asset to the hotel. Sadly the other encounters we’d not good. Having an ankle injury I asked where the lifts were to avoid the stairs to our room, I was told by the member of staff on reception at night check in the hotel did not have lifts, I reiterated my pain and struggle with my ankle and he said the stairs were the only option,- and n check out with a manger sadly I found not only was there a lift, I should have been offered a change of room, Where my access could have been far easily reached. Secondly on arrival to breakfast it was assumed there were 4 of us, I only booked for three, this did not sit well with me and I knew there would be something come of it, on checkout I was given a bill for just under £200 , so once I questioned this as everything was paid on arrival , it turned out I was charged for another room, this was quickly sorted out. On one of the beds we had black bugs, just a few but a few to many for me this was only noticed on the morning of check out , & one of my party had been itchy after the first nights sleep from the same bed in the family room. Small things also, not enough towels, phone didn’t work to use room service and on reporting from my mobile it was deemed a “dodgy phone” with no offer of assistance…………………
Firstly I must say my rating is because the negatives out way the positives. We did meet with a few amazing staff here and I can’t commend Clair on reception and the lovely lady who brought us room service , you are a true asset to the hotel. Sadly the other encounters we’d not good. Having an ankle injury I asked where the lifts were to avoid the stairs to our room, I was told by the member of staff on reception at night check in the hotel did not have lifts, I reiterated my pain and struggle with my ankle and he said the stairs were the only option,- and n check out with a manger sadly I found not only was there a lift, I should have been offered a change of room, Where my access could have been far easily reached. Secondly on arrival to breakfast it was assumed there were 4 of us, I only booked for three, this did not sit well with me and I knew there would be something come of it, on checkout I was given a bill for just under £200 , so once I questioned this as everything was paid on arrival , it turned out I was charged for another room, this was quickly sorted out. On one of the beds we had black bugs, just a few but a few to many for me this was only noticed on the morning of check out , & one of my party had been itchy after the first nights sleep from the same bed in the family room. Small things also, not enough towels, phone didn’t work to use room service and on reporting from my mobile it was deemed a “dodgy phone” with no offer of assistance…………………
10
Christine
Sep 11, 2023
·
Stayed 1 night
Great stay with excellent staff. Sadly tv wasn’t working in our room but after a few tries to solve the problem,’it was Replaced. Unfortunately a smelly shower curtain.
Great stay with excellent staff. Sadly tv wasn’t working in our room but after a few tries to solve the problem,’it was Replaced. Unfortunately a smelly shower curtain.
10
Michael
Nov 16, 2025
·
Stayed 1 night
What a lovely hotel. A warm greeting at reception. The room was clean and fresh, with tea/coffee provided. Plenty of parking and it’s a good place for exploring the surrounding area and getting to a variety of venues.
What a lovely hotel. A warm greeting at reception. The room was clean and fresh, with tea/coffee provided. Plenty of parking and it’s a good place for exploring the surrounding area and getting to a variety of venues.
6
Kelly
Jul 6, 2025
·
Stayed 1 night
We checked out and I informed the receptionist that the pressure in the shower was very poor and cold water, the bathroom hot tap was spluttering for 30 seconds before running properly and also there was an old toilet roll on the floor in the bathroom when we went in. My partner has also informed me that the sash window was broken- the cord was snapped and hanging down.
We checked out and I informed the receptionist that the pressure in the shower was very poor and cold water, the bathroom hot tap was spluttering for 30 seconds before running properly and also there was an old toilet roll on the floor in the bathroom when we went in. My partner has also informed me that the sash window was broken- the cord was snapped and hanging down.
8
Marc
Dec 18, 2025
·
Stayed 1 night
Parking v secure behind a locked gate. Room was clean, bathroom was clean. Not 5*, but very nice. Bar was shut when we got back from works party, which was fair enough at 1.30!
Parking v secure behind a locked gate. Room was clean, bathroom was clean. Not 5*, but very nice. Bar was shut when we got back from works party, which was fair enough at 1.30!
6
Lisa
Jun 1, 2025
·
Stayed 1 night
Staff very nice, particularly Will on reception. Room was overall clean but the sheets were not.
Staff very nice, particularly Will on reception. Room was overall clean but the sheets were not.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious and comfortable but dated, with maintenance niggles like rattling sash windows, noisy heaters, limited sockets/USB, and basic TVs. Recurring issues include patchy in-room Wi‑Fi/mobile signal and variable shower pressure or temperature, plus occasional event or corridor noise.
Related guest reviews
6
ROBERT
Jun 13, 2025
·
Stayed 1 night
Generally OK but this hotel lets itself down in minor details. Clearly has a considerable business clientele but no USB points in room and to plug anything in next to bed you had to disconnect bedside lamp. Internet seemed very erratic and could not get a O2 signal at all. Car park very full more or less all the time and as we came and went often difficult to find a space.
Generally OK but this hotel lets itself down in minor details. Clearly has a considerable business clientele but no USB points in room and to plug anything in next to bed you had to disconnect bedside lamp. Internet seemed very erratic and could not get a O2 signal at all. Car park very full more or less all the time and as we came and went often difficult to find a space.
6
Paul
Apr 24, 2025
·
Stayed 1 night
Reception area looks nice and modern but the rooms are very dated
Reception area looks nice and modern but the rooms are very dated
8
martin
Jul 27, 2023
·
Stayed 1 night
Lack of decent WIFI lets the place down. Would have been wonderful.
Lack of decent WIFI lets the place down. Would have been wonderful.
8
Philip
May 8, 2025
·
Stayed 2 nights
I have stayed in this hotel more than 50 times. The staff are excellent as is the food. However they really need to address the issues with the shower pressure and temperature. Every time I stay I hear the same problems and colleagues also complain. The next time we stay, same problem. It is not acceptable for anyone to leave for work having not showered properly. The basin water is fine so clearly a problem elsewhere particularly on the higher floors.
I have stayed in this hotel more than 50 times. The staff are excellent as is the food. However they really need to address the issues with the shower pressure and temperature. Every time I stay I hear the same problems and colleagues also complain. The next time we stay, same problem. It is not acceptable for anyone to leave for work having not showered properly. The basin water is fine so clearly a problem elsewhere particularly on the higher floors.
8
Roz
Aug 5, 2023
·
Stayed 2 nights
Hotel room was good, but the Poor wifi and poor Vodafone signal was rather annoying as we rely so much on connecting to the internet for information and booking events.
Hotel room was good, but the Poor wifi and poor Vodafone signal was rather annoying as we rely so much on connecting to the internet for information and booking events.
8
Graham
Aug 20, 2023
·
Stayed 1 night
Everything was great but the rooms were dated and in need of a refresh. TV was not smart, WiFi rubbish in room, no fridge, no tea or coffee stuff and wallpaper coming away from the wall. However, the rest of the communal spaces in the hotel were really nice. The service was friendly and helpful. So I don't think it's a 4 star but if they renewed the rooms it would be.
Everything was great but the rooms were dated and in need of a refresh. TV was not smart, WiFi rubbish in room, no fridge, no tea or coffee stuff and wallpaper coming away from the wall. However, the rest of the communal spaces in the hotel were really nice. The service was friendly and helpful. So I don't think it's a 4 star but if they renewed the rooms it would be.
8
Martin
Nov 23, 2024
·
Stayed 2 nights
The windows were the old sash type and rattled in the wind. We had to stuff tissue into the gap to stop them rattling. The towel rail and bathroom fan were not working. Overall we had a comfortable stay and we would stay again. The issues highlighted were minor and did not detract from our stay. I notified the receptionist upon checkout of the issues and she said she would inform maintenance. I feel the issues were easily rectified and had not been done as no one had notified them of the faults previously. Overall a very nice stay.
The windows were the old sash type and rattled in the wind. We had to stuff tissue into the gap to stop them rattling. The towel rail and bathroom fan were not working. Overall we had a comfortable stay and we would stay again. The issues highlighted were minor and did not detract from our stay. I notified the receptionist upon checkout of the issues and she said she would inform maintenance. I feel the issues were easily rectified and had not been done as no one had notified them of the faults previously. Overall a very nice stay.
10
Maria
Jul 16, 2025
·
Stayed 1 night
Great property. A little dated in bedrooms but very clean nonetheless. Will definitely stay again!
Great property. A little dated in bedrooms but very clean nonetheless. Will definitely stay again!
4
Peter
May 17, 2024
·
Stayed 2 nights
Where to start? If you are here for business the be warned, the WiFi is non-existent & when queried with the staff it was because they are "out in the sticks"...but advertise themselves as close to NEC (4 miles) so hardly "in the sticks". If you need to be somewhere on the day of check-out you might want to time your exit. Waited in a queue for over 25 minutes just to check-out. The corridors have a damp musty smell & the shower in my room ran a trickle in the morning, probably due to everyone else showing at the same time. They need to sort out the water pressure. Good array on offer for breakfast BUT the bacon, sausage & black pudding were only cooked on one side!! None of the staff seemed empathetic to any of the above when politely mentioned and it certainly didn't seem like any of the above would be rectified. It was almost like they'd heard it all before!!
Where to start? If you are here for business the be warned, the WiFi is non-existent & when queried with the staff it was because they are "out in the sticks"...but advertise themselves as close to NEC (4 miles) so hardly "in the sticks". If you need to be somewhere on the day of check-out you might want to time your exit. Waited in a queue for over 25 minutes just to check-out. The corridors have a damp musty smell & the shower in my room ran a trickle in the morning, probably due to everyone else showing at the same time. They need to sort out the water pressure. Good array on offer for breakfast BUT the bacon, sausage & black pudding were only cooked on one side!! None of the staff seemed empathetic to any of the above when politely mentioned and it certainly didn't seem like any of the above would be rectified. It was almost like they'd heard it all before!!
6
Steven
Nov 25, 2024
·
Stayed 1 night
The room we had was dated in terms of furnishings and decor. It was also noisy, located next to the car park. The heater in the room was noisy during the night. The restaurant and bar area are quite modern. Breakfast was ok but busy and the buffet area is cramped. Wouldn’t stay again.
The room we had was dated in terms of furnishings and decor. It was also noisy, located next to the car park. The heater in the room was noisy during the night. The restaurant and bar area are quite modern. Breakfast was ok but busy and the buffet area is cramped. Wouldn’t stay again.
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AI-generated summary based on recent guest reviews
Service
Many praise friendly, helpful staff and smooth check-in; however, service can be inconsistent with reports of slow responses, overbooking, poor issue handling, and occasional rudeness or miscommunication.
Related guest reviews
2
K
May 25, 2024
·
Stayed 2 nights
I have rarely had such a bad experience. The restaurant was closed when I needed to eat (no one bothered to tell me so I was a little stranded), there was a loud private event outside my room (no one bothered to inform me). I was strung along (by Dave) while no one dealt with it. I was jet lagged and needed a good night’s sleep. I was treated with nothing but contempt by the staff. They made it clear that they were more interested in the event going well than people being able to sleep. I suspect they made a good amount from the event, so who cares right? They finally told me that someone would give me compensation upon checkout. Yet again, the young man checking me out had heard nothing about it and appeared to not care at all. He took my email address and assured me someone would email me with compensation on the day. I have heard nothing. I heard a similar thing from other guests. These folks treat guests with contempt. They seem to genuinely not care and it shows. I stay in dozens of hotels each year. This is by far the worst experience and rudest staff I have encountered. The culture appears toxic.
I have rarely had such a bad experience. The restaurant was closed when I needed to eat (no one bothered to tell me so I was a little stranded), there was a loud private event outside my room (no one bothered to inform me). I was strung along (by Dave) while no one dealt with it. I was jet lagged and needed a good night’s sleep. I was treated with nothing but contempt by the staff. They made it clear that they were more interested in the event going well than people being able to sleep. I suspect they made a good amount from the event, so who cares right? They finally told me that someone would give me compensation upon checkout. Yet again, the young man checking me out had heard nothing about it and appeared to not care at all. He took my email address and assured me someone would email me with compensation on the day. I have heard nothing. I heard a similar thing from other guests. These folks treat guests with contempt. They seem to genuinely not care and it shows. I stay in dozens of hotels each year. This is by far the worst experience and rudest staff I have encountered. The culture appears toxic.
6
Rodney
Oct 14, 2024
·
Stayed 1 night
For the most part our stay was very good..We were staying at the Best Western Manor Hotel whilst attending the Grand Design 25th Anniversary Show at the NEC. The room was very good, the reception staff were a bit sedate, I think because they had 2 weddings on and were busy. The Restaurant was very good, a beatiful meal & great staff. Great comfy bed. Slept like a log. The absolute downside was that when I got up, washed and sorted I found that my car had been stolen from the hotel car park. The reception manager wasn't overly helpful (3 times asked if he'd looked at the CCTV only to be told he'd been too busy) but we'd clearly watched him sat doing nothing. Such a shame & still a week later not been in touch. The hotel had CCTV and a hydraulic bollard for the car park yet still car stolen. I hold Best Western responsible for the theft of my car as much as the thieves themselves.
For the most part our stay was very good..We were staying at the Best Western Manor Hotel whilst attending the Grand Design 25th Anniversary Show at the NEC. The room was very good, the reception staff were a bit sedate, I think because they had 2 weddings on and were busy. The Restaurant was very good, a beatiful meal & great staff. Great comfy bed. Slept like a log. The absolute downside was that when I got up, washed and sorted I found that my car had been stolen from the hotel car park. The reception manager wasn't overly helpful (3 times asked if he'd looked at the CCTV only to be told he'd been too busy) but we'd clearly watched him sat doing nothing. Such a shame & still a week later not been in touch. The hotel had CCTV and a hydraulic bollard for the car park yet still car stolen. I hold Best Western responsible for the theft of my car as much as the thieves themselves.
6
Miss S B
Mar 10, 2024
·
Stayed 1 night
Receptionist was clearly put out by us checking in, so much so that all we got was a ‘yes’ when being greeted. I wasn’t expecting the red carpet but a ‘hello, how are you’ would have been nice. I was then told repeatedly that I’d not booked dinner vouchers, even though I had. Getting directions to our hotel rooms also proved challenging. The directions ‘just go up the stairs’. It turned out to be up the stairs and head to the end of the building with a few lefts and rights. Thank goodness we left our luggage in the car and found a closer entrance out the back. The rooms themselves were ok, a bit dated but really clean. Dinner at the restaurant was apparently ok. Sadly, I didn’t get to eat, sent the steak back twice. I asked for medium, I got rare. The second time I was given a very charred fillet but just as rare and the chef couldn’t have even been bothered to rest it. When telling the Manager, the response was ‘but he cooked it’. It did take absolutely ages for the food to come out, just under an hour. When it arrived, we were missing a side of chips and peppercorn sauce. 3 other tables arrived after us and were served before us plus we made sure to order before the large tables: the ticket must have gotten lost. The waiting staff were friendly but the site poorly managed. 2 staff asked if we were ready to order when we already had and then no one bothered to ask if we wanted more drinks.
Receptionist was clearly put out by us checking in, so much so that all we got was a ‘yes’ when being greeted. I wasn’t expecting the red carpet but a ‘hello, how are you’ would have been nice. I was then told repeatedly that I’d not booked dinner vouchers, even though I had. Getting directions to our hotel rooms also proved challenging. The directions ‘just go up the stairs’. It turned out to be up the stairs and head to the end of the building with a few lefts and rights. Thank goodness we left our luggage in the car and found a closer entrance out the back. The rooms themselves were ok, a bit dated but really clean. Dinner at the restaurant was apparently ok. Sadly, I didn’t get to eat, sent the steak back twice. I asked for medium, I got rare. The second time I was given a very charred fillet but just as rare and the chef couldn’t have even been bothered to rest it. When telling the Manager, the response was ‘but he cooked it’. It did take absolutely ages for the food to come out, just under an hour. When it arrived, we were missing a side of chips and peppercorn sauce. 3 other tables arrived after us and were served before us plus we made sure to order before the large tables: the ticket must have gotten lost. The waiting staff were friendly but the site poorly managed. 2 staff asked if we were ready to order when we already had and then no one bothered to ask if we wanted more drinks.
10
Malcolm
Dec 4, 2025
·
Stayed 1 night
Gated parking to the rear of the hotel appreciated Friendly and professional staff at the front desk and restaurant.
Gated parking to the rear of the hotel appreciated Friendly and professional staff at the front desk and restaurant.
8
Tracy
Oct 13, 2025
·
Stayed 2 nights
Staff were very polite when checking in and checking out. Room was very clean and tidy. Would definitely stay there again
Staff were very polite when checking in and checking out. Room was very clean and tidy. Would definitely stay there again
6
Lee
Jun 18, 2024
·
Stayed 2 nights
Only fault is that a week later and my £50 deposit still not returned. Watch that.
Only fault is that a week later and my £50 deposit still not returned. Watch that.
4
J H
Feb 22, 2024
·
Stayed 1 night
The hotel was overbooked. We arrived, as planned, at 10.30 pm. Took 15 minutes to be served. This was because they were trying to find accommodation for other guests that had been overbooked. They found us s room eventually, which had been refurbished, it smelled of paint, but at least we had a bed. The room was smart and well decorated, but there was no hot water to the hand basin, and no water at all to the bath and shower. The phone in the room didn't work. We went down for breakfast, and complained to front desk. We asked for access ti a room where we could shower. Reception told us they would sort it out while we had breakfast. It took a further 10 minutes after breakfast. The hotel sorted olit out in the end, but, not a good e experience.
The hotel was overbooked. We arrived, as planned, at 10.30 pm. Took 15 minutes to be served. This was because they were trying to find accommodation for other guests that had been overbooked. They found us s room eventually, which had been refurbished, it smelled of paint, but at least we had a bed. The room was smart and well decorated, but there was no hot water to the hand basin, and no water at all to the bath and shower. The phone in the room didn't work. We went down for breakfast, and complained to front desk. We asked for access ti a room where we could shower. Reception told us they would sort it out while we had breakfast. It took a further 10 minutes after breakfast. The hotel sorted olit out in the end, but, not a good e experience.
8
Jordan
Sep 30, 2025
·
Stayed 2 nights
Excellent hotel with excellent staff!
Excellent hotel with excellent staff!
8
Valentin
Jul 12, 2024
·
Stayed 4 nights
The hotel is nice so is the restaurant and the bar. But the hotel staff are a bit hopeless. But the staff in the restaurant and the bar are very friendly and welcoming so is the service and the food. Hotel staff not given the right training or the tools to get the job done right I feel sorry for them. BW you have to do better than that. Marco Pierre White well done the food and service are great, and the staff are awesome!!!
The hotel is nice so is the restaurant and the bar. But the hotel staff are a bit hopeless. But the staff in the restaurant and the bar are very friendly and welcoming so is the service and the food. Hotel staff not given the right training or the tools to get the job done right I feel sorry for them. BW you have to do better than that. Marco Pierre White well done the food and service are great, and the staff are awesome!!!
2
Alison
Feb 7, 2025
·
Stayed 1 night
One of the vehicles was broken into and items stolen, whilst the hotel did see the the vehicle being tampered with (8PM) they failed to tell us of the incident.
One of the vehicles was broken into and items stolen, whilst the hotel did see the the vehicle being tampered with (8PM) they failed to tell us of the incident.
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AI-generated summary based on recent guest reviews
Location
Convenient for the NEC, airport, and major roads in a quiet village setting. Without a car, getting around can be challenging.
Related guest reviews
8
Ian
Jul 27, 2025
·
Stayed 1 night
Nice hotel great location to Birmingham Airport. Hotel was clean quite with plenty of parking
Nice hotel great location to Birmingham Airport. Hotel was clean quite with plenty of parking
10
Jodene
May 28, 2025
·
Stayed 1 night
Very quirky with British History oozing throughout. It was a special experience, not just a night in a hotel. Only downsize, not a great location but all depends on what you are doing.
Very quirky with British History oozing throughout. It was a special experience, not just a night in a hotel. Only downsize, not a great location but all depends on what you are doing.
10
Clive
May 8, 2024
·
Stayed 1 night
very nice hotel, impressive to drive up to. rooms are decent size, comfortable and clean. Staff polite and helpful.Have stayed twice and both times have had a quiet peaceful night. Very handy for the NEC and airport. Couple of pubs within easy walking distance
very nice hotel, impressive to drive up to. rooms are decent size, comfortable and clean. Staff polite and helpful.Have stayed twice and both times have had a quiet peaceful night. Very handy for the NEC and airport. Couple of pubs within easy walking distance
8
Kim
Sep 4, 2023
·
Stayed 2 nights
Enjoyable stay. Friendly quick check in Really really lovely breakfast. Good size room. Long walk from reception to the room ! Would stay again x great location close to nec and road networks
Enjoyable stay. Friendly quick check in Really really lovely breakfast. Good size room. Long walk from reception to the room ! Would stay again x great location close to nec and road networks
10
Jennifer
Nov 25, 2024
·
Stayed 1 night
We enjoyed our stay and the location wasn't too far from the NEC. We would like to return to this hotel next year.
We enjoyed our stay and the location wasn't too far from the NEC. We would like to return to this hotel next year.
8
Elizabeth Neave
Mar 15, 2025
·
Stayed 1 night
Excellent location for NEC.Comfortable, spacious room, plenty of storage, large bathroom. Evening menu had plenty of choice, staff were friendly and food was very good but service was really slow: 45 minute wait for main course alone. Would stay again though. Worth noting that hotel is in area with low speed limits and lots of average speed cameras !
Excellent location for NEC.Comfortable, spacious room, plenty of storage, large bathroom. Evening menu had plenty of choice, staff were friendly and food was very good but service was really slow: 45 minute wait for main course alone. Would stay again though. Worth noting that hotel is in area with low speed limits and lots of average speed cameras !
10
Richard
Oct 29, 2025
·
Stayed 1 night
Very nice hotel rooms large and clean safe parking great for NEC or airport
Very nice hotel rooms large and clean safe parking great for NEC or airport
10
Nicola
May 16, 2025
·
Stayed 1 night
Great location, large car park. Love the restaurant. Room what you would expect from a best western
Great location, large car park. Love the restaurant. Room what you would expect from a best western
8
Amit
Apr 13, 2023
·
Stayed 1 night
There was no signal from my Wifi provider Vodafone in the room. The hotel internet was not very good. If you dont have a car and are not driving you will struggle
There was no signal from my Wifi provider Vodafone in the room. The hotel internet was not very good. If you dont have a car and are not driving you will struggle
8
Rupert
May 22, 2024
·
Stayed 1 night
Excellent value accommodation, close to airport and rail station. A very well appointed hotel.
Excellent value accommodation, close to airport and rail station. A very well appointed hotel.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is widely praised for quality and choice. On-site dining gets many positives but is inconsistent, with some meals excellent and others underwhelming or slow, occasional pricing/deal confusion, and limited late options.
Related guest reviews
6
Michael
Oct 22, 2023
·
Stayed 1 night
Nice hotel very frendly staff, handy for NEC. Disappointing food in restaurant, sent fish and chips back, probably the worst fish i have ever had.
Nice hotel very frendly staff, handy for NEC. Disappointing food in restaurant, sent fish and chips back, probably the worst fish i have ever had.
8
Joanna
Aug 17, 2025
·
Stayed 1 night
Lovely hotel, fabulous food. I would just be careful of the deals the restaurant offers, very misleading.
Lovely hotel, fabulous food. I would just be careful of the deals the restaurant offers, very misleading.
6
Sverrir
May 14, 2024
·
Stayed 1 night
The hotel is in a very beautiful building and while the settings are lively, the level of comfort was lousy. The beds in particular were hard as concrete and the pillows even worse. I woke up with the sorest back I’ve ever had. Moreover, upon arrival late at night they couldn’t provide any room service (which had been promised) as “the guy wasn’t there”.
The hotel is in a very beautiful building and while the settings are lively, the level of comfort was lousy. The beds in particular were hard as concrete and the pillows even worse. I woke up with the sorest back I’ve ever had. Moreover, upon arrival late at night they couldn’t provide any room service (which had been promised) as “the guy wasn’t there”.
10
Joanne
Dec 18, 2025
·
Stayed 1 night
Secure parking behind gates, quick check in, comfortable bed, room had good tea/coffee selection and bathroom toiletries, breakfast was very nice.
Secure parking behind gates, quick check in, comfortable bed, room had good tea/coffee selection and bathroom toiletries, breakfast was very nice.
8
Mark
May 16, 2025
·
Stayed 1 night
Lovely hotel, restaurant a bit pricey Great breakfast Poor wifi
Lovely hotel, restaurant a bit pricey Great breakfast Poor wifi
8
Elizabeth Neave
Mar 15, 2025
·
Stayed 1 night
Excellent location for NEC.Comfortable, spacious room, plenty of storage, large bathroom. Evening menu had plenty of choice, staff were friendly and food was very good but service was really slow: 45 minute wait for main course alone. Would stay again though. Worth noting that hotel is in area with low speed limits and lots of average speed cameras !
Excellent location for NEC.Comfortable, spacious room, plenty of storage, large bathroom. Evening menu had plenty of choice, staff were friendly and food was very good but service was really slow: 45 minute wait for main course alone. Would stay again though. Worth noting that hotel is in area with low speed limits and lots of average speed cameras !
8
Tracey
Mar 21, 2025
·
Stayed 1 night
Lively comfortable room. Only downside was Indian tapas food ordered in the bar, was disappointing.
Lively comfortable room. Only downside was Indian tapas food ordered in the bar, was disappointing.
6
Valerie
Nov 26, 2023
·
Stayed 1 night
Was clean & tidy and quiet . Marco Pierre Whites steak restaurant was underwhelming and a disappointment, nothing special. Breakfast was good.
Was clean & tidy and quiet . Marco Pierre Whites steak restaurant was underwhelming and a disappointment, nothing special. Breakfast was good.
8
christian
Oct 2, 2024
·
Stayed 1 night
Does what it says on the tin. Nice surprise having the Marco restaurant onsite.
Does what it says on the tin. Nice surprise having the Marco restaurant onsite.
10
Suzanne
Mar 9, 2024
·
Stayed 2 nights
Lovely stay at the hotel - staff friendly and helpful from the cleaner to managers. Food at the restaurant was excellent hot and quick to arrive. Gluten free options available at breakfast and evening. Rooms are clean and comfortable but dated. Lobby and communal areas very nice and modern. Taxi to NEC 10-15 minutes depends on traffic uber £11 at £484 for executive twin room for two nights half board excellent value compared to hotels near NEC crufts week
Lovely stay at the hotel - staff friendly and helpful from the cleaner to managers. Food at the restaurant was excellent hot and quick to arrive. Gluten free options available at breakfast and evening. Rooms are clean and comfortable but dated. Lobby and communal areas very nice and modern. Taxi to NEC 10-15 minutes depends on traffic uber £11 at £484 for executive twin room for two nights half board excellent value compared to hotels near NEC crufts week
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AI-generated summary based on recent guest reviews
6
Susan
2 weeks ago
·
Stayed 1 night
The Hotel is nice and clean and staff are lovely. Bedrooms are spacious and clean. Showers have no power so struggled with washing my hair, Hairdryer had little power too. The food in the steak restaurant was tasty but over priced for the portion sizes. All in a nice place to stay, plenty free parking.
The Hotel is nice and clean and staff are lovely. Bedrooms are spacious and clean. Showers have no power so struggled with washing my hair, Hairdryer had little power too. The food in the steak restaurant was tasty but over priced for the portion sizes. All in a nice place to stay, plenty free parking.
10
Robert
2 weeks ago
·
Stayed 1 night
Really impressed with the hotel, ideal for the NEC
Really impressed with the hotel, ideal for the NEC
4
paul
2 weeks ago
·
Stayed 2 nights
The room was clean, however the shower was nothing more than a trickle, I spoke to staff at reception who advised they would "mention it" to maintenance but offered no resolution, Afywr spending the day our of the hotel I returned without any fix. Staff seemed uncovered by my complaint. On a side note, it would be useful to have a plug near to the bed to charge a phone, and the iron plug is unsafe. Thisnwas also mentioned to staff.
The room was clean, however the shower was nothing more than a trickle, I spoke to staff at reception who advised they would "mention it" to maintenance but offered no resolution, Afywr spending the day our of the hotel I returned without any fix. Staff seemed uncovered by my complaint. On a side note, it would be useful to have a plug near to the bed to charge a phone, and the iron plug is unsafe. Thisnwas also mentioned to staff.
8
Karen
3 weeks ago
·
Stayed 2 nights
The reception staff on arrival wasn't very welcoming and literally just checked me in. She didn't offer any information and seemed very uninterested. Other than that the room was excellent with everything I required for my 2 night stay. The restaurant staff were lovely and very attentive. The food was excellent and I enjoyed my evening meals and breakfasts. I have already booked again for another 2 night stay in March!
The reception staff on arrival wasn't very welcoming and literally just checked me in. She didn't offer any information and seemed very uninterested. Other than that the room was excellent with everything I required for my 2 night stay. The restaurant staff were lovely and very attentive. The food was excellent and I enjoyed my evening meals and breakfasts. I have already booked again for another 2 night stay in March!
10
Adam
4 weeks ago
·
Stayed 1 night
Lovely feel to the hotel . Helpful staff . Clean and well managed. Restaurant excellent.
Lovely feel to the hotel . Helpful staff . Clean and well managed. Restaurant excellent.
Property Policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 02:00
Before 11:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Manor Hotel Solihull, BW Signature Collection
Is parking available at the hotel?
Yes, free self-parking is available on-site. However, parking is limited.
What type of breakfast is offered and what are the serving hours?
English breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM for a fee of approximately GBP 16.95 for adults and GBP 9.95 for children.
Does the hotel allow pets?
Yes, pets are allowed in specific rooms only, with a fee of GBP 30 per accommodation, per night. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 3:00 PM to 2:00 AM, and check-out is by 11:00 AM. Early check-in and late check-out are available for a fee of GBP 40, subject to availability.
What accessibility features are available for guests with disabilities?
The property has limited wheelchair accessibility, including step-free entrances and facilities. However, specific details on accessible rooms and bathrooms are not provided.
Where is the hotel located in relation to key landmarks?
The hotel is located in Solihull (Meriden), within a 15-minute drive of the National Exhibition Centre and University of Warwick. It is approximately 4.8 km from the Heart of England Events Centre and 7.7 km from Birmingham Airport.
What are the hotel's policies regarding children?
Children are allowed at the property, and the minimum age for children to stay for free is not specified.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of GBP 10 per night, subject to availability. Advance request or confirmation may be required.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-19: 98.28819108775329USD
- 2026-10-20: 88.90703107593535USD
- 2026-10-21: 85.35771025769806USD
- 2026-10-22: 76.3803694380722USD
- 2026-10-23: 67.19750715858459USD
- 2026-10-24: 94.07613387525939USD
- 2026-10-25: 76.12735090109253USD
- 2026-10-26: 79.71992859661864USD
- 2026-10-27: 89.14987655284118USD
- 2026-10-28: 89.12990657945251USD
- 2026-10-29: 76.53405103550719USD
- 2026-10-30: 85.54392854978943USD
- 2026-10-31: 130.55338472321318USD
- 2026-11-01: 71.12012798879242USD
- 2026-11-02: 85.5339435630951USD
- 2026-11-03: NO DATA
- 2026-11-04: NO DATA
- 2026-11-05: 98.14976908042907USD
- 2026-11-06: 125.15944019867706USD
- 2026-11-07: 103.55370714044952USD
- 2026-11-08: 71.12012798879242USD
- 2026-11-09: 85.5339435630951USD
- 2026-11-10: 107.13967662132262USD
- 2026-11-11: 264.6727604051208USD
- 2026-11-12: NO DATA
- 2026-11-13: 116.14955413560484USD
- 2026-11-14: 200.92434805107115USD
- 2026-11-15: 76.54403602220154USD
- 2026-11-16: 116.15954767108916USD
- 2026-11-17: 200.89439309098813USD
- 2026-11-18: 200.89439309098813USD
- 2026-11-19: 85.5339435630951USD
- 2026-11-20: 94.52384255519867USD
- 2026-11-21: 107.13967662132262USD
- 2026-11-22: 76.53405103550719USD
- 2026-11-23: 107.14406215058135USD
- 2026-11-24: 116.14955413560484USD
- 2026-11-25: 134.15933272626495USD
- 2026-11-26: 89.12990657945251USD
- 2026-11-27: 169.00020839178467USD
- 2026-11-28: 254.08465657783506USD
- 2026-11-29: 71.12012798879242USD
- 2026-11-30: 89.12990657945251USD
- 2026-12-01: 89.12990657945251USD
- 2026-12-02: 89.12990657945251USD
- 2026-12-03: 161.16900384451293USD
- 2026-12-04: 80.14998402525329USD
- 2026-12-05: 107.13967662132262USD
- 2026-12-06: 71.12012798879242USD
- 2026-12-07: 80.13999903855895USD
- 2026-12-08: 89.12990657945251USD
- 2026-12-09: 89.12990657945251USD
- 2026-12-10: 80.13999903855895USD
- 2026-12-11: 80.13999903855895USD
- 2026-12-12: 89.12990657945251USD
- 2026-12-13: 71.12012798879242USD
- 2026-12-14: 80.13999903855895USD
- 2026-12-15: 89.12990657945251USD
- 2026-12-16: 89.12990657945251USD
- 2026-12-17: 80.13999903855895USD
- 2026-12-18: 80.14998402525329USD
- 2026-12-19: 89.12990657945251USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- For details on Best Western's privacy policy, visit https://www.bestwestern.com/privacy.
- Fee for English breakfast: approximately GBP 16.95 for adults and GBP 9.95 for children
- Pet fee: GBP 30 per accommodation, per night
- Service animals are exempt from fees
- Early check-in fee: GBP 40 (subject to availability)
- Late check-out fee: GBP 40 (subject to availability)
- Rollaway bed fee: GBP 10.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-Smoking Rooms
Business Center
Room Service
Dry Cleaning
Services
Business Center
Dry Cleaning
Housekeeping
Banquet Facilities
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Activities
Garden
Golf Course (nearby)
Outdoor Furniture
Terrace
General
Room Service
Restaurant
Non-Smoking Rooms
Packed Lunches
Breakfast in the Room
Family Room
Wheelchair Accessible (Limited)
Parking
Parking
Free Parking
Electric Car charging station
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi