Is parking available at the property?

Free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. The cost is approximately AUD 35 for adults and AUD 17.50 for children aged 12 and younger, who eat free breakfast.

What are the standard check-in and check-out times?

Check-in is at 14:00 and check-out is at 11:00. Late check-out is available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific features may vary.

What is the location of the property in relation to key landmarks?

The property is located in Carrara, Gold Coast, just a 1-minute drive from Palm Meadows Golf Course and 13 minutes from Surfers Paradise Beach. It is approximately 30.1 km from Coolangatta Airport.

Does the property have a swimming pool?

Yes, there are 2 outdoor swimming pools, including a child pool and an outdoor heated pool. The pools are available seasonally.

What are the policies for guests staying with children?

Children are welcome at the property, and those aged 12 and younger can stay for free.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of AUD 45.00 per night, and advance request or confirmation is required for availability.

Mercure Gold Coast Resort - Luxury Stay in Australia

Average nightly price at Mercure Gold Coast Resort by month, last 12 months (USD)
Month	Average price
January	US$185
February	US$143
March	US$139
April	US$147
May	US$131
June	US$125
July	US$141
August	US$132
September	US$141
October	US$168
November	US$146
December	US$183

What guests think

At Mercure Gold Coast Resort, guests often praise the quiet resort setting, friendly staff, clean pools, and ample parking, while noting dated rooms, soft beds for some, many stairs due to no lifts, and occasional musty smells or maintenance issues.

Breakfast receives frequent compliments, though some guests find dinner options limited or overpriced and note there is no room service. Being away from the coastal strip and public transport, most visitors recommend having a car to reach attractions and shops. Overall, you can expect a comfortable, low-key stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pools, spa and gym are popular, and onsite parking is easy. Access can be challenging due to no elevators and many stairs, and the sauna was reported out of service at times.

Related guest reviews

8

George

23 Jul 2024

·

Stayed 4 nights

Nice resort setting, good pools, limited accessibility as all upper floors are serviced by stairs. There are no elevators. No public transport and some distance from other amenities. Well located for access to most of the mid Gold Coast provided you have a car. Good undercover parking.

8

Ivy Dian

27 Apr 2025

·

Stayed 1 night

Overall, it was a good experience. We love the spa pool and the gym. The resort has a good underground parking space too! However, the sauna was unfortunately out of service when we stayed here :(

10

Lisa

25 May 2025

·

Stayed 1 night

Everything was wonderful except for the broken Sauna.

8

Sheril

18 Sept 2025

·

Stayed 1 night

Nice quiet area Pool, spa & gym all great

10

Erin

1 Aug 2025

·

Stayed 2 nights

Property and staff were great. Ample parking, room very clean, great location

6

Pamela

29 Jun 2025

·

Stayed 2 nights

Was just ok. Very minimal facilities in the room. No wifi. No spare blanket. Quite dated throughout. Staff and gardens were lovely. No elevators which didn’t worry us but it could bother others who might have mobility issues or luggage to haul up to the room. There were 49 stairs between the carpark and our room. We were however offered help if needed. Nothing close by so car always needed.

10

Wayne

10 May 2024

·

Stayed 1 night

Great tennis court and pool. Coffee was delicious and the staff were Uber friendly and helpful

10

Ben

10 May 2025

·

Stayed 4 nights

Beautiful property and well maintained Needs elevator!!

10

Ingrid

9 Feb 2026

·

Stayed 3 nights

Fantastic clean room, very comfortable bed, beautiful pool facility, great staff service the Cart Bar

8

Kym

14 Oct 2025

·

Stayed 3 nights

Laundry Service was essentially non existant. Over the 3 nights/days, not once was the room cleaned and guests would need to help themselves to the open Staff Only room for spare towels etc. Although each block of Units are 3 storey, there are no lifts, just 31 steps up and 31 steps down if staying on L3. I was unaware of this prior to booking. At no stage did I complain as we were only in for 3 days and the accommodation and bar were really good. Car parking underground and plenty of room for larger vehicles provided no higher than 2.2m.

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Cleanliness

Many describe rooms and grounds as clean, but recurring reports mention musty or mouldy odours and occasional lapses in servicing or replenishment.

Related guest reviews

4

Robert

26 Mar 2023

·

Stayed 1 night

Area and facilities where good, our room had damp carpets and mold in bathroom and on celling near air-conditioning vents.

6

Hamed

9 Jul 2023

·

Stayed 1 night

It is good place to stay, but the room was not clean as I expected and there was black moulds on the shower and Air-condition filter was dusty. Can provide pictures if need it. Restaurant and bar personnel are friendly and welcoming! Food was delicious! Hope this helps to improve.

8

Darryllyn

1 May 2025

·

Stayed 2 nights

Room which was allocated smelled very strongly of mould it was overpowering on entry The bathroom was very damp

8

Stephanie

10 Feb 2026

·

Stayed 3 nights

Great food in the restaurant, friendly staff and clean rooms.

10

Jie

7 Jan 2025

·

Stayed 5 nights

Cleanness needs to be imp. We found a cockroach in our room, which was not a pleasant experience.

10

Marjory

23 Sept 2025

·

Stayed 1 night

Clean but getting dated, staff lovely

6

Alexandra

27 Oct 2025

·

Stayed 3 nights

As soon as I entered my room there was a strong musty, mouldy smell. Obviously after a while you didn't notice it but it was still there. There was mould somewhere, you just couldn't see it. Luckily I had a balcony so I could leave the glass door open and let fresh air in. Every time I came back to my room, that smell was very strong. Mould is very toxic and this room, and any others like it should be completely stripped out and refurbished. Also, I had no assistance offered with my luggage to drag it to the room which was surprising. Maybe I should have asked for it, but to be honest, these little things are what are usually offered without having to ask for them. There's no room service available, when I arrived, I was exhausted but had to go and collect my dinner. I appreciate it's a big complex with lots of separate accommodation buildings, but other similarly laid out resorts offer room service. Overall for the price per night I was very disappointed.

10

Melissa

18 Jan 2025

·

Stayed 3 nights

The rooms are comfortable and the property is a handy location. The only issues were room 5211 had mould in the bathroom around the shower and the king bed had queen sheets on it which were way too short and pulled out from all sides including bottom. Minor things but detracted from a 5 star. Would definitely stay again.

10

Jason

13 Feb 2026

·

Stayed 1 night

Clean

8

Kym

14 Oct 2025

·

Stayed 3 nights

Laundry Service was essentially non existant. Over the 3 nights/days, not once was the room cleaned and guests would need to help themselves to the open Staff Only room for spare towels etc. Although each block of Units are 3 storey, there are no lifts, just 31 steps up and 31 steps down if staying on L3. I was unaware of this prior to booking. At no stage did I complain as we were only in for 3 days and the accommodation and bar were really good. Car parking underground and plenty of room for larger vehicles provided no higher than 2.2m.

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Rooms

Rooms are generally spacious and comfortable, with some golf-course views, but decor feels dated to several guests, beds can be very soft, and in-room kitchen amenities like microwaves or toasters are often missing.

Related guest reviews

8

Natalie

25 Feb 2026

·

Stayed 1 night

Fast easy check in accommodation looks very new, plenty of room very modern.

8

Timothy

26 Apr 2025

·

Stayed 1 night

Beautiful and clean. Great staff.. Comfy bed! I just think it’s a bit over priced, as for the amount there wasn’t a microwave or basic kitchenette facilities. I would definitely stay again though.

8

Kris L

2 Dec 2024

·

Stayed 1 night

This is a nice 4 star hotel. The rooms are large and well lit and comfortable. If i want to be picky, the bed is a little soft with the topper being very spongy. The mattress should be a little firmer if you're going to use a topper like that. Saying that, i slept like a log but i was very sleep deprived. There's a big pool that looked very inviting and the breakfast had plenty of hot and cold choices and was good value. Only other criticism is having a shower in the bath but that's not an easy fix, and the fact that it's kinda in the middle of nowhere. If you're bringing your car that's not an issue, if you're relying on ubers, it gets expensive at around $20 to Robina station. The wifi is OK, it's got a decent tv, has a desk and chair for work if you need it and there's tea and coffee making facilities but no toaster or microwave. There is a cafe/bar by the lobby though. It was clean and is stay here again without thinking about it. Staff were all friendly and helpful.

10

Sharyn

17 Apr 2025

·

Stayed 1 night

Enjoyable stay..with a golf course view.

6

Jonathan

15 Sept 2024

·

Stayed 1 night

Rooms spacious but a bit outdated. Annoyingly loud fridge in the room, had to turn it off at night. Breakfast was terrible, not the best choices for the cost, would definitely suggest a local cafe instead.

6

Pamela

29 Jun 2025

·

Stayed 2 nights

Was just ok. Very minimal facilities in the room. No wifi. No spare blanket. Quite dated throughout. Staff and gardens were lovely. No elevators which didn’t worry us but it could bother others who might have mobility issues or luggage to haul up to the room. There were 49 stairs between the carpark and our room. We were however offered help if needed. Nothing close by so car always needed.

6

JANE

6 May 2025

·

Stayed 1 night

Nice place to stay, but the bed was too soft, and I had a really sore back after the first night of stay.

6

Loraine

29 Sept 2024

·

Stayed 1 night

The standard of the room and location was not good value for money. The ensuite was incredibly outdated and although appeared clean, looked very unclean due to the age of the facility. It was outdated and not functional with the shower over the bath.

8

Ilan

13 Nov 2025

·

Stayed 1 night

Clean room. Beds are far too soft.

10

Steve

11 Jul 2025

·

Stayed 1 night

It was a pleasure staying there. King superior room with a very comfortable bed. Very quiet and clean. I’d stay again quite easily.

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Service

Staff are widely praised as friendly and helpful, though a minority reported slow or unhelpful responses and check-in or room-allocation issues.

Related guest reviews

10

Narelle

30 Jun 2025

·

Stayed 5 nights

Everything at the resort was immaculate and well maintained from our room, the gardens, the common areas. What really stood out for me, all the staff, gardener, maintenance, housekeeping, breakfast, all had a smile and friendly greeting. Big shout out to housekeeping. Nothing says your on holiday like getting your bed made. It wasn't thrown back and rushly tucked back in like many places. The bed was made like it was our first night each day and it was a real treat. Our double queen room needed a reading light and two comfortable chairs instead of one, otherwise everything about our stay was exceptional. It's a bit out of the way for anyone without a car, but for us the 'away from the hustle and bustle' added to the tranquility.

10

Kathleen

6 May 2024

·

Stayed 1 night

The Staff were very friendly . Our room was on the first floor and the young lady at reception asked if that would be ok . One flight of stairs as there are no lifts in the building . Parking was directly below us .

10

Naivien

15 Sept 2025

·

Stayed 4 nights

The service and employees were fantastic, i would definitely recommend this resort to everyone

6

Brian

9 May 2024

·

Stayed 1 night

Room wasn't ready, I was offered a lesser room with no discount as I had pre paid, waited for approximately 3hrs in bar area, later offered drinks voucher after I had bought 3 drinks, went to use one only to be asked to supply a further payment for beer of my choice. Gave up after that & returned drinks cards to staff unused. Finally in my room it was clean & quiet. I don't blame staff but person held up in room should have left at 10am not 2 pm

10

Don Navinda

3 Jul 2025

·

Stayed 1 night

Had an excellent stay with family. The staff was extremely helpful in arranging late check-out for us based on our circumstances. The kids live the buffet breakfast! This is our goto accommodation whenever there are sporting events at GCSL Carrara.

10

Tokuzo

3 Nov 2025

·

Stayed 4 nights

friendly and polite workers

2

Jennifer

2 Nov 2025

·

Stayed 1 night

The room was not the one I booked, it was supposed to have a view of Palm Meadows Golf Course, It had a view of the hotel footpath, they attempted to move us to a room which had a partial view with two queen beds I booked one with king bed so we did not move, Sophie at reception said I could cancel and find another hotel !!!!!!

10

Penelope

28 Jul 2024

·

Stayed 3 nights

Great and friendly, helpful staff. Good location away from noise. Can’t say enough good things about this hotel and the staff.

6

Libby

8 Sept 2025

·

Stayed 4 nights

Property was ok but really dated, would have been beautiful once upon a time. A reception staff member really annoyed me,I put a a load of washing in the dryer which had a sign stating it would take 20 mins. Upon pressing start the machine said 60 mins to go, and I had to leave in 30 mins to take my daughter to a competition. I rung reception and expected them to say something like sorry about the misleading time on the sign, leave that with me, I’ll get your washing sorted and back to your room. But instead she said “I can’t come and sort that for you” I was like what can I do, I have to go out! And she said I don’t know but I don’t have time, I’m the only person on here. So I suggested that I would go find a nice helpful cleaner to assist me, she said well you can try but I doubt they have the time either (that was me giving her the idea to ring housekeeping herself to sort it for me). In the end I had to go and find a housekeeping staff member myself, explain the situation, and she was lovely and only too happy to set a timer on her phone, grab my washing and put it in my room when it finished. Something so easy but impossible for reception to organise. Also, my uber eats wasn’t allowed to leave my meal at reception when I got back late from comp at about 11pm and the restaurant food was finished, so no other option for dinner. I just found reception extremely unhelpful in both instances, like shockingly low customer service.

6

Annie

14 Nov 2024

·

Stayed 1 night

I had a couple of issues with the reservation but the customer service to remedy them was absolutely fantastic.

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Location

Away from the coastal strip and public transport, it works best with a car for getting to attractions and venues near Carrara or Broadbeach.

Related guest reviews

10

Raymond

28 Sept 2025

·

Stayed 3 nights

The property was convenient to attending a conference on the Gold Coast without paying exorbitant prices on the coastal strip. An easy drive to and from the venue. Comfortable and cosy with a relaxing view of the Golf Course and dining reasonable at the bar without fuss & expense after a long conference day. Thanks for making our visit easy and relaxing.

8

George

23 Jul 2024

·

Stayed 4 nights

Nice resort setting, good pools, limited accessibility as all upper floors are serviced by stairs. There are no elevators. No public transport and some distance from other amenities. Well located for access to most of the mid Gold Coast provided you have a car. Good undercover parking.

10

Joanne

17 Jun 2025

·

Stayed 2 nights

We love staying here because of the resort feel rather than a hotel and parking is easy.

10

Michelle

18 Nov 2024

·

Stayed 1 night

What a beautiful property. We only stayed a night while attending an event at the stadium nearby but would totally come back for a weekend as the pools looked so inviting and the area is lovely and tranquil with the golf course on your doorstep.

10

Charlie George

15 Oct 2024

·

Stayed 4 nights

location was perfect for us as it was close enough to everything we wanted to do but far enough away that it was quiet. Parking on site better than other places I've stayed in QLD. Staff were friendly and helpful, didn't have a single bad interaction with any off them.

10

Jan

5 Oct 2024

·

Stayed 7 nights

Great place to stay away from the hustle and bustle of the coast yet still close enough to everything by vehicle. Buffet breakfast was awesome too

10

Cameron Joseph

23 Nov 2024

·

Stayed 7 nights

Couldn’t fault the resort. Absolutely wonderful, stayed for 7 nights and I would come back. Only thing is public transport comes hourly 900m away and stops at 730pm

8

Kelvin

6 Oct 2025

·

Stayed 1 night

Location is ideal but the hotel have a motel vibe

8

Alexandria

11 Jul 2023

·

Stayed 4 nights

Nice property in close driving proximity to Broadbeach. Not the most modern but was nice and quiet and comfortable for a 4 night stay on the Gold Coast!

8

Bob

5 Oct 2024

·

Stayed 4 nights

The resort is not near anything, so transport is required either by Uber (which is not always reliable and a bit pricey) or a rental car (which is more reliable and costs on rentals are high). Using the hotel food/ beverage service is ok, but limited and pricey. The laundry worked well. The room was in good nick, but not as flashy as the price.

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Dining

Breakfast is frequently praised for quality and variety. Dinner feedback is mixed with some finding it average or overpriced, and there is no room service.

Related guest reviews

10

Calin Constantin

29 Jan 2025

·

Stayed 10 nights

We enjoyed our stay and it proved to be good value for money. Breakfast was a welcome bonus and exceeded experctations.

8

Tracey

16 Oct 2023

·

Stayed 4 nights

We attended a conference in Carrera so this was the perfect location, room a bit dated but very comfortable and great King bed. Awesome pool as well but it closes at 10pm which was way too late due to the noise of unruly kids at that hour!! Restaurant was average dinner wise but couldn’t fault the cocktails :) Will def stay here again.

8

Stephanie

10 Feb 2026

·

Stayed 3 nights

Great food in the restaurant, friendly staff and clean rooms.

10

KEVIN

15 Nov 2025

·

Stayed 1 night

Room and staff were great Thank you. Yet the food was very poor, not even 1 star rating, plus far far too over priced for what was given and was not fresh. Sorry. Just the truth.

10

Nikki

24 Dec 2024

·

Stayed 7 nights

Lovely stay at the Mercure resort, breakfast was a highlight!

6

Jonathan

15 Sept 2024

·

Stayed 1 night

Rooms spacious but a bit outdated. Annoyingly loud fridge in the room, had to turn it off at night. Breakfast was terrible, not the best choices for the cost, would definitely suggest a local cafe instead.

8

Tom

7 Nov 2025

·

Stayed 2 nights

Great staff, pool, and food.

10

Pamela

27 Mar 2025

·

Stayed 4 nights

I did like how everything was set out. My friend very happy with the gym. We enjoyed the breakfast very much and the bar meal the first night.

10

Kristine

7 Nov 2024

·

Stayed 7 nights

We had a great room with balcony. Pool was awesome. Restaurant had yummy dinners and the breakfast buffet was so delicious with so many options.

8

Bob

5 Oct 2024

·

Stayed 4 nights

The resort is not near anything, so transport is required either by Uber (which is not always reliable and a bit pricey) or a rental car (which is more reliable and costs on rentals are high). Using the hotel food/ beverage service is ok, but limited and pricey. The laundry worked well. The room was in good nick, but not as flashy as the price.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $157	4 $99	5 $96	6 $131	7 $132
8 $99	9 $101	10 $99	11 $135	12 $141	13 $144	14 $156
15 $92	16 $95	17 $109	18 $110	19 $101	20 $132	21 $140
22 $112	23 $110	24 $117	25 $112	26 $182	27 $292	28 $245
29 $136	30 $96

Su	Mo	Tu	We	Th	Fr	Sa
		1 $104	2 $97	3 $101	4 $150	5 $179
6 $108	7 $108	8 $118	9 $118	10 $116	11 $214	12 $200
13 $102	14 $102	15 $107	16 $116	17 $119	18 $127	19 $149
20 $125	21 $109	22 $129	23 $135	24 $154	25 $205	26 $199
27 $272	28 $207	29 $220	30 $253	31 $244

Mercure Gold Coast Resort

Prices for Mercure Gold Coast Resort

Monthly average prices

About this property

Location

Room options

Resort Twin Room

Privilege, Twin Room

Privilege King Room

Resort King Room

Superior King Room

Superior Twin Room

Classic King Room

Classic Twin Room

Guest reviews of Mercure Gold Coast Resort

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Mercure Gold Coast Resort

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