Is parking available at the hotel?

Parking is available on-site, with limited spaces. Valet parking is offered at a fee of AUD 55.00 per night, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately AUD 49 for adults and AUD 24.5 for children.

What are the check-in and check-out times?

Check-in time is from 3:00 PM, and check-out time is until 11:00 AM. Late check-out is available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Additionally, elevators are available for easy access to different levels.

Where is the hotel located in relation to key attractions?

The hotel is located in Broadbeach, just steps from The Oasis and 4 minutes on foot from the Gold Coast Convention and Exhibition Centre. It is 0.4 km from The Star Gold Coast and 0.5 km from Pacific Fair Shopping Centre.

Does the hotel have a swimming pool?

Yes, the hotel features 2 outdoor swimming pools. Pool access is available from 6:00 AM to 6:00 PM.

What are the hotel's policies regarding children?

Children 11 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Does the hotel offer extra beds or cribs?

The hotel offers rollaway beds at a fee of AUD 80.00 per night. Availability is subject to request and confirmation.

Sofitel Gold Coast Broadbeach Hotel - 5 Star Luxury

Average nightly price at Sofitel Gold Coast Broadbeach by month, last 12 months (USD)
Month	Average price
January	US$273
February	US$199
March	US$198
April	US$192
May	US$195
June	US$167
July	US$214
August	US$225
September	US$257
October	US$223
November	US$194
December	US$244

What guests think

At Sofitel Gold Coast Broadbeach, travellers praise the walkable Broadbeach location and consistently friendly staff, while noting occasional street noise and extra charges for parking and Wi-Fi; spaces are generally clean, the pool area is pleasant, and breakfasts are popular.

Housekeeping reliability ranges from spotless daily service to missed cleans, and some guests cite maintenance problems and lift delays. Rooms are generally spacious with balconies and views, but decor feels tired and some beds are firm; elevator noise can intrude in certain locations. On-site dining draws mixed reactions, with prices seen as high and room service quality or availability inconsistent. Overall, expect a convenient base with warm service and aging trimmings.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool area is popular and well liked, though the spa has been reported broken or not hot at times and the large pool is not heated. Facilities feel dated with some lift and maintenance issues; on-site parking is available but often considered expensive.

Related guest reviews

10

Melissa

28 Nov 2025

·

Stayed 1 night

A lovely stay and convenient location, close to shops, cafes and restaurants and beach! Fantastic service upon check in. Wonderful amenities and love the pool area!

6

Sinisa

25 Nov 2023

·

Stayed 7 nights

Location is great hotel needs upgrades out of 4 lifts only one worked for 3 days.on common areas it was very very cold.rooms smelled on dampness.room Furniture outdated .Carpark boom gate closed on my car.

10

Stavroula

30 Apr 2024

·

Stayed 5 nights

Great hotel, breakfast buffet was amazing. The pool facilities were lovely.

10

Zarah Naomi

9 Jan 2025

·

Stayed 6 nights

The pool was much better than expected and really lovely service from the staff. Will definitely stay again.

10

Lena

10 Nov 2024

·

Stayed 9 nights

Great location but a very busy hotel with convention meetings and other functions. Rooms are a good size but if you are situated on the road side, a bit noisy from the traffic. The pool is lovely and large, our room was cleaned every day and the bed was freshly made. Great hotel

8

Anthony James

24 Nov 2024

·

Stayed 6 nights

Very clean and tidy, close to all eateries, beach, Casino, etc. Parking for hotel guests is $25 per day on top of room rates or $55 for valet, so factor that in price.

8

Michael

24 Apr 2025

·

Stayed 3 nights

The spa was broken and not hot or useable. My check was at 3.20, when at latest it should have been 3pm - very poor

10

Nik

28 Jul 2025

·

Stayed 5 nights

Loved it. Close to the shops, the beach. The pool was beautiful and the staff were all wonderful

8

Grant

21 Sept 2025

·

Stayed 14 nights

Perfect location. Highly recommend the accessibility to beach,shops,restaurants and transport. Housekeeping could be improved. Lift service needs to undergo some Maintenace.

8

David Stuart

28 Sept 2024

·

Stayed 5 nights

If I had pick a slight negative I’d say if large pool was also heated but we loved our time there

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Cleanliness

Many guests report very clean rooms, but standards are inconsistent: several experienced missed servicing or bathroom issues like hair or mold, and a few noted unclean common areas or pools.

Related guest reviews

8

Greg

22 Oct 2025

·

Stayed 3 nights

Cleaner never made up room despite contacting reception twice .

10

Mark

20 Dec 2025

·

Stayed 1 night

Room was extremely clean

4

jatinder

7 Feb 2023

·

Stayed 3 nights

The floor where our room was was filthy and looked like it hadn't been vacuumed in a while. Our room was dirty also. There was scum on the shower floor. The bath tub still had remnants of the previous quest. There was actual black mold growing on the shower ceiling. As we didn't use the bath, my husband told me to leave it and not complain. The next day whilst getting ready the housekeeping staff asked if I'd like the room cleaned. I said yes, when i had come back to the room all they had done was give me fresh towels. The room was not cleaned at all and not was the bed made. The next day housekeeping staff dif not clean again and this time the managed to make the bed, but couldn't bother doing it properly and the pillows were lying half way down the bed. We also visited the hotels two swimming pools and spa. The pools and spa were both dirty and had dkrt at the bottom of the pool aa well as little bugs that had drowned in the pool and were floating on the surface. We have always chosen the Sofitel brand as it's trusted and known. This particular Sofitel truly disappointed. This time around it felt as though we were paying for the brand rather than the quality and hospitality. If you are charging such a rate the quality should match. My biggest mistake was not taking photos as well as not complain.

10

Helen

17 Sept 2025

·

Stayed 3 nights

Clean and friendly staff

10

Louisa

8 Oct 2025

·

Stayed 7 nights

Clean room and friendly, helpful staff!

10

Paul

7 Oct 2025

·

Stayed 6 nights

Clean and staff so polite and courteous . Room was excellent and always clean after the day out.

4

Kim

1 May 2025

·

Stayed 1 night

Disappointing stay. The sheets had hair and sand on them. Ended up sleeping on top of the bed as i wasn’t sure they were clean. Similar issues in bathroom as bath had hair and dirt. Steak was over priced and over cooked and my breakfast that I ordered the night before never arrived. Duty Manager Lucas was good and called me to discuss but not what I would expect from Sofitel.

2

Rodney

13 Apr 2024

·

Stayed 3 nights

Stayed 3 nights and our room was not serviced once. Absolutely disgusting. When we told the staff they could give a stuff. So disappointing.

8

Anne

3 Jan 2023

·

Stayed 19,359 nights

Really good location. Hotel is getting a bit dated. Could do better cleaning in the common areas. The rooms were nice.

8

Peter

20 Jan 2026

·

Stayed 2 nights

Clean room

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious with balconies and good views, but decor is dated and in need of refresh. Comfort varies; some beds are firm, elevator noise can intrude, technology is basic (no smart TV/USB), and Wi-Fi may cost extra.

Related guest reviews

4

Karen

27 Aug 2023

·

Stayed 2 nights

No smart TV, so Netflix etc. PLUS you have to pay for the internet 😱 Room type was an ocean view but it was a partial ocean view at best. Dated rooms and decor.

8

Julie

16 Nov 2024

·

Stayed 1 night

Very noisy throughout the night, a lot of street noise from people and also from some form of maintenance truck from 1.30 am to 3 am.

8

Andy

16 Aug 2025

·

Stayed 7 nights

Good room with great views. Bed was very comfortable. Needed to ask for room clean. Great location.

8

Darryl

21 Jul 2024

·

Stayed 2 nights

2 night stay right in the middle of Broadbeach dining precinct,room was comfortable,great bathroom,bed a little firm for my liking but overall a good stay

10

Lena

10 Nov 2024

·

Stayed 9 nights

Great location but a very busy hotel with convention meetings and other functions. Rooms are a good size but if you are situated on the road side, a bit noisy from the traffic. The pool is lovely and large, our room was cleaned every day and the bed was freshly made. Great hotel

10

COLIN

1 Jan 2025

·

Stayed 1 night

Very nice room. There wasn’t any USB ports for charging phones. Next time will bring the plugs! Very happy overall

8

Samantha

24 Aug 2025

·

Stayed 1 night

The staff were amazing. The beds are too hard.

6

Kylie

27 Sept 2025

·

Stayed 2 nights

Great location - just feels a bit tired

6

Kerry

12 Feb 2025

·

Stayed 1 night

The property is in a fantastic location in Broadbeach. It is very dated though. Has had some renovations but it still requires further updates. The hotel had no soundproofing and we couldnt sleep with the noise from the road, even though we were on the 10th floor. Alot of hoons in particular. The staff were ok but could have been a little more friendly. I had to ring to get my invoice. We were charged a credit card fee which we werent advised of.

6

Frank

17 Jun 2025

·

Stayed 1 night

The Hotel was priced appropriately as it is well overdue for a refurbishment.

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Service

Staff are widely praised as friendly, polite and accommodating, with welcoming touches like champagne on arrival and helpful concierge support. A few guests reported slow check-in, limited follow-through on housekeeping requests, or occasional service lapses.

Related guest reviews

8

Greg

22 Oct 2025

·

Stayed 3 nights

Cleaner never made up room despite contacting reception twice .

2

Nicole

2 Nov 2025

·

Stayed 1 night

Oversold our room, no refund of difference

10

Melissa

28 Nov 2025

·

Stayed 1 night

A lovely stay and convenient location, close to shops, cafes and restaurants and beach! Fantastic service upon check in. Wonderful amenities and love the pool area!

4

Landy

20 Oct 2024

·

Stayed 3 nights

Disappointing Anniversary Stay – Poor Service and Hygiene Issues We were really looking forward to our anniversary stay at Sofitel Broadbeach, but unfortunately, it was far from what we expected. We booked an ocean view room, but the view we received was not what was shown online. While the manager on number 9, Beck (I believe that was her name), was very helpful and tried to resolve the issue, the room still didn’t match what we had envisioned. At that point, we couldn’t book another hotel because everything was double the price. To make matters worse, the room and bathroom had insects, which is absolutely unacceptable for a hotel of this supposed caliber. The parking situation was frustrating too, with no priority for guests, as after dinner on a Saturday night we saw the parking was closed off and when we called the concierge they told us to park at another building which is totally unacceptable considering the amount of money we had spent at this hotel One of the biggest disappointments was the attitude of the concierge staff during check-out they were rude and dismissive, especially considering the mistakes that had been made with our booking. This lack of professionalism added to our frustration. Even the breakfast was underwhelming, with cold food, and birds were flying and walking around inside the restaurant, which felt unsanitary and disturbing. Overall, while we appreciated Beck’s effort to help, the overall experience did not meet our expectations. For such a

8

Rebecca

13 Dec 2025

·

Stayed 1 night

Great location. Good service, friendly staff

10

Eva

19 May 2025

·

Stayed 4 nights

Easy check in. Front desk, concierge & all staff was very friendly and accommodating. Our room was clean and the beds very comfortable. We had a lovely time.

10

Gianni

20 Aug 2023

·

Stayed 2 nights

Loved the concierge - personable and knew who we were

10

Susan

30 Nov 2025

·

Stayed 1 night

Staff were very polite and helpful. Bed was very comfortable and room tidy and had a beautiful view as well.

10

Joanne

13 Sept 2024

·

Stayed 1 night

Highly recommend staying here, you are made to feel special and welcome from the moment you drive in the driveway. Staff are very accomodating, attentive and communicate well. Thank You Sofitel Broadbeach.

6

Steve

28 Apr 2025

·

Stayed 1 night

Appalling check in. Arrive early and sat for three hours in the Foyer, waiting for our very ordinary room 'to be ready', while dozens of others got their rooms! If you book 'direct with the hotel, with your Accor member number, you'll pay heaps more per night than if you book on Wotif and other third party sites too! Bizzare!

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Location

Exceptionally central in Broadbeach, within easy walk of the beach, shops, restaurants and transport, and handy for the convention centre. Some rooms facing the road experience late-night street noise.

Related guest reviews

10

Kerriann

9 Oct 2024

·

Stayed 1 night

Great location. Lovely area to walk around. Super convenient for the convention centre. Staff were super friendly

8

Rebecca

13 Dec 2025

·

Stayed 1 night

Great location. Good service, friendly staff

8

Carol

16 Jun 2025

·

Stayed 2 nights

Location close to the beach, restaurant and shopping precinct of Broadbeach. Safe.

8

Donna

6 Jul 2025

·

Stayed 2 nights

Good location, close to shops , tram and the beach

10

Rosanna

11 Apr 2023

·

Stayed 4 nights

Great location, in the heart of Broadbeach, walking distance to everything.

10

Warren

22 Jun 2025

·

Stayed 1 night

Location to services and other amenities at Broadbeach is ideal. Views are stunning and staff are friendly and ready and willing to answer any questions

10

Lena

10 Nov 2024

·

Stayed 9 nights

Great location but a very busy hotel with convention meetings and other functions. Rooms are a good size but if you are situated on the road side, a bit noisy from the traffic. The pool is lovely and large, our room was cleaned every day and the bed was freshly made. Great hotel

8

Anthony James

24 Nov 2024

·

Stayed 6 nights

Very clean and tidy, close to all eateries, beach, Casino, etc. Parking for hotel guests is $25 per day on top of room rates or $55 for valet, so factor that in price.

10

Stella

15 Nov 2024

·

Stayed 1 night

Hotel room was luxurious; staff very professional, polite & friendly; location was fantastic - within walking distance to everything we needed.

10

Julie

13 Nov 2024

·

Stayed 3 nights

Attended a conference here and arrived early to enjoy the Gold Coast. The hotel is 1km walk to Pacific Fair shopping centre. There is a free shuttle that passes by 3 times a day for Pac Fair. The hotel itself is next to Oasis Shopping Centre. There is a Woolworths supermarket in the Oasis SC plus a lot of dining options within an easy walk from the hotel. I made use of the breakfast buffet which was fabulous and my room was extra spacious with ocean views. The beach is just a short walk away. The staff have been very helpful and accommodating. I would definitely recommend this place.

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Dining

Breakfast buffet is frequently praised as tasty and varied, though coffee service can be slow. On-site dining and bar options are seen as expensive, and room service quality or availability is inconsistent.

Related guest reviews

8

Stacey

4 May 2025

·

Stayed 2 nights

Friendly staff, nice and clean room however our room was very noisy, there was no smart tv so no movies to watch, no room service available when needed and pillows were horrible. Won’t be in a rush to stay again unfortunately

8

Peter

16 Mar 2025

·

Stayed 1 night

Pretty good but how can a so called 5 star hotel not have a proper bar open after 9 pm on a Saturday noght

8

Pauline

22 Feb 2023

·

Stayed 4 nights

Good stay. Slow coffee service at breakfast- rest of breakfast buffet style. One poor person dealing with whole breakfast service

8

donna

1 Feb 2026

·

Stayed 4 nights

Restaurant and bar were overpriced

10

Michelle

16 May 2025

·

Stayed 8 nights

Great location and buffet breakfast was amazing. Lovely staff and greeted with a glass of bubbles. Will come back again

10

Andrea

4 Nov 2025

·

Stayed 5 nights

Champagne on arrival. Lovely room and staff. Delicious breakfast.

10

George Siaw

6 Dec 2024

·

Stayed 3 nights

We had a great time staying at Sofitel Gold Coast. Staff were very polite, helpful and friendly, especially Michael, the Concierge. Their buffet breakfast offers great options at a very reasonable price.

8

Romain

18 Apr 2025

·

Stayed 3 nights

Good for the money we paid. However not up to other Sofitel Properties. A little bit on the tired side. Friendly staff. Bistrot is over priced.

8

Evelyn

25 Jul 2023

·

Stayed 4 nights

I really enjoyed my stay at the Sofitel, however, i did not like room services. Food was cold and half way cooked. Breakfast was not what was in the menus.

10

David

20 Oct 2024

·

Stayed 4 nights

lovely hotel with lovely service - particularly liked the glass of champagne offered in the foyer and the buffet breakfast was fantastic. Breakfast staff were amazing

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13 $328	14 $1,038
15 $126	16 $127	17 $123	18 $123	19 $120	20 $262	21
22 $110	23 $110	24 $117	25 $158	26 $357	27	28 $337
29 $156	30 $143

Su	Mo	Tu	We	Th	Fr	Sa
		1 $150	2 $143	3 $119	4 $180	5 $287
6 $106	7 $136	8 $152	9 $137	10 $107	11 $239	12 $214
13 $119	14 $109	15 $117	16 $128	17 $117	18 $126	19 $153
20 $116	21 $148	22 $115	23 $182	24 $197	25 $307	26 $269
27 $293	28 $258	29 $335	30 $370	31

Sofitel Gold Coast Broadbeach

Prices for Sofitel Gold Coast Broadbeach

Monthly average prices

About this property

Location

Room options

Superior Room, 1 King Bed (Hinterland View)

Superior Room, 2 Double Beds (Hinterland View)

Classic Room, 2 Double Beds, City View

Luxury Room, 1 Queen Bed, Ocean View

Luxury Room, 2 Double Beds, Ocean View

Signature Room, 1 King Bed, Ocean View, Spa

Opera Suite, 1 King Bed, Ocean View, Spa

Classic Room, 1 King Bed, City View

Luxury Room, 1 King Bed, Ocean View

Signature Room, 1 King Bed, Garden View

Prestige Suite, 1 King Bed, Ocean View, Spa

Guest reviews of Sofitel Gold Coast Broadbeach

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sofitel Gold Coast Broadbeach

Considering this hotel for your Gold Coast trip?

Prices for upcoming dates