Is parking available at the hotel?

Self parking is available on-site for a fee of CAD 17.95 per day, which includes in/out privileges. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee, approximately CAD 19 to 29 for adults and CAD 12 to 17 for children.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of CAD 50 per accommodation, per stay. A pet deposit of CAD 50 is also required. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Additional details regarding specific accessibility features can be obtained by contacting the property.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Hamilton, steps from the Art Gallery of Hamilton and Hamilton Convention Centre. It is approximately 0.3 miles from TD Coliseum and 2.7 miles from Tim Hortons Field.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool. The operational hours and seasonal availability are not specified.

What are the hotel's policies for guests staying with children?

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Sheraton Hamilton Hotel - Comfortable Stay in Hamilton

Average nightly price at Sheraton Hamilton Hotel by month, last 12 months (USD)
Month	Average price
January	US$135
February	US$140
March	US$163
April	US$191
May	US$197
June	US$202
July	US$152
August	US$142
September	US$145
October	US$139
November	US$148
December	US$141

What guests think

At Sheraton Hamilton Hotel, travellers highlight clean, comfortable rooms and especially friendly staff, while the central location connected to Jackson Square and near venues like FirstOntario Centre makes it a convenient base for events and downtown visits.

Guests often appreciate the pool, gym, bar and Club Lounge, with several noting quick upgrades and responsive management when issues arise. Repeated downsides include a sketchy surrounding area with visible homelessness, tight or paid parking and occasional noise, maintenance or housekeeping lapses. Overall, expect a comfortable, well-run stay with solid amenities, balanced by trade-offs just outside the doors.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and gym receive frequent praise, and many like the on-site bar/restaurant and Club Lounge; direct connection to Jackson Square and the Convention Centre is handy. Parking is underground but can be tight, confusing or extra-cost, with occasional access issues.

Related guest reviews

8

Osami

26 Nov 2023

·

Stayed 1 night

The Hotel room is very clean and it has a great gym.

10

Pushkar

1 Dec 2024

·

Stayed 1 night

The parking situation was excellent given it was in Downtown Hamilton. It's connected to the mall, so there are several dining options including a Starbucks

6

Daniela

22 Sept 2025

·

Stayed 2 nights

A reliable hotel with good-sized rooms, a business centre, gym/pool and restaurant/bar

10

Chloe

9 Oct 2024

·

Stayed 1 night

Loved this hotel and all of the staff. Special shoutout to Danielle at guest services who gave me the warmest welcome. Loved the pool, gym and restaurant, corner room was great too.

10

Amanda

12 Jul 2025

·

Stayed 3 nights

We stayed on one of the club floors. The club lounge was closed for the first two days, but they gave us breakfast in the restaurant and a free appetizer each in the bar. The front desk staff were very kind, and a special shoutout to the evening bartender at the lounge. The hotel connects to Jackson Square shopping mall, which is super convenient. Unfortunately there are quite a few homeless people camped out around that area but they didn’t seem to pester people. I would definitely stay at this hotel again.

10

Fiona

25 Sept 2025

·

Stayed 2 nights

Rooms were comfy, clean and well stocked. The restaurant offered great meals and the staff there were excellent! Also enjoyed the pool facilities.

10

Danielle

14 Sept 2025

·

Stayed 1 night

Great location for a short stay as its right in town and very walkable. Pool and gym are great extras.

10

Tina

15 Jul 2025

·

Stayed 1 night

Stayed for one night. Property and staff were great. Underground parking is for small vehicles only.

10

Catharine

15 Dec 2025

·

Stayed 1 night

Great stay in Hamilton. We were going to a performance at the TD Coliseum and you couldn’t ask for a more convenient/closer hotel. Stayed in a Club Level room - excellent room and the bed was exceptionally comfortable. Breakfast on the Club Level was good - great service from the team members working in the breakfast area that morning. Overall great service from everyone we encountered on our stay.

10

Eytan

23 Nov 2023

·

Stayed 1 night

Their 24-hour gym is great. The beds were comfortable. The bathroom was ok but could have been cleaner.

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Cleanliness

Most reviews describe very clean rooms and well-kept common areas. A minority report issues such as musty linens, dust or missed spots, clogged drains, or ants.

Related guest reviews

2

Stephanie

27 Apr 2024

·

Stayed 2 nights

Staff not very hospitable, dirty dusty room, tub didn’t drain properly, fans all very dusty, toilet did not flush properly. Kleenex left empty even after housekeeping came. Not the usual service I have come to expect from A Marriott Bonvoy brand.

10

Linda

15 Dec 2025

·

Stayed 3 nights

Clean room and bathroom, comfortable bed and quiet environment.

10

Martin

4 Nov 2025

·

Stayed 2 nights

Very clean, comfortable room and hotel.Beds were so comfortable and you couldn't walk away hungry after breakfast.Staff so pleasant and helpful.

6

Shamima

21 May 2025

·

Stayed 2 nights

Stayed 2 nights; staff were nice and room looked relatively clean but all the towels and bedding had a musty smell that wouldn't disapear no matter how much we febreezed and lysol-sprayed them. Keurig machine in room was broken so we ended up just using uber eats for warm drinks/snacks. The room we were in had no microwave so that was a little inconvenient. The mini fridge only ran for 2 hours at a time and you had to press a button to reactivate it. Other than that things were pretty standard. Check out was at 12 but we asked if we could have a late one and they extended it to 1pm for us. Its not terrible, but it wasn't great either.

10

jack

16 Jan 2025

·

Stayed 1 night

Hotel was very clean and quiet

10

Christopher

7 Jul 2024

·

Stayed 1 night

The hotel room was well-kept and high-end. The lobby gave a great first impression and the environment was very clean and quiet. The hotel was in a very convenient location as it was connected to the mall and in the middle of downtown.

10

Stanley

4 Sept 2025

·

Stayed 1 night

Very clean and quiet. Front desk is also very friendly and professional

10

Theresa

7 Jul 2024

·

Stayed 2 nights

Always great to be back as hotel is always consistent by being very clean and the staff are always friendly

8

Daniela

27 Mar 2024

·

Stayed 1 night

Room was excellent and clean, close to theatre district. Check-in was quick. Disappointing dining options in hotel & around . Only negative thing about the hotel ( this is our 3rd time here) and the bathtub/shower drains are always clogged & never drain properly, so you are standing in ankle deep dirty water when showering. All this would need would be regular drain de-clogging & cleaning out the gunk or hairs in the drain.

2

LATANYA

14 Aug 2025

·

Stayed 1 night

Worst stay ever! Pillows stunk room smelt and cat hair in the beds and the room.

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Rooms

Rooms are generally spacious, modern and very comfortable, with many noting quiet stays and good views from higher floors. Some report noise from HVAC or other guests, spotty Wi-Fi, and minor maintenance quirks.

Related guest reviews

2

Paul

28 Dec 2025

·

Stayed 1 night

Noise from unit heating system squeaking fan bearing then cycling fridge all night long along with street traffic ….not relaxing after a 6 hrs drive!! Pay for outside parking not covered by hotel? Won’t be using them in the future….

6

Shimanoor

12 Nov 2023

·

Stayed 1 night

Good location, few bars, coffee shops, and restaurants nearby. Hotel is clean, service is good. Property and rooms are very dated.

8

Andrew

7 Sept 2025

·

Stayed 1 night

Hotel was located in a good area, parking waa easy, (underground and probably not best for a huge truck) hotel was updated as expected and staff was attitentive

10

Haocheng

1 Nov 2024

·

Stayed 1 night

it's clean and quiet, the bed is really comfortable

10

Ilene

23 Sept 2025

·

Stayed 3 nights

The minute you walked into the hotel you felt at home. Everyone was so friendly and helpful. The junior suite was so beautiful and comfortable. Very clean. I will definitely stay again.

10

Christie

11 May 2024

·

Stayed 1 night

Rooms were clean and comfortable.

10

Linda

13 Jul 2025

·

Stayed 1 night

Excellent room and hotel - no bathroom magnifying mirror, so bring your own

10

Olivia

4 Sept 2025

·

Stayed 1 night

Room and bed were very clean!

10

DARLENE

30 Jun 2025

·

Stayed 3 nights

It’s very clean. Room was nice and the bed comfortable. The view off the 15th floor was nice. I liked the fact, and why we chose this hotel, because the bar and the restaurant in the hotel. Some hotels have no restaurant. It’s right downtown close to all amenities. Surroundings are a little delapitated.

10

Catharine

15 Dec 2025

·

Stayed 1 night

Great stay in Hamilton. We were going to a performance at the TD Coliseum and you couldn’t ask for a more convenient/closer hotel. Stayed in a Club Level room - excellent room and the bed was exceptionally comfortable. Breakfast on the Club Level was good - great service from the team members working in the breakfast area that morning. Overall great service from everyone we encountered on our stay.

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Service

Staff are widely praised as friendly, professional and accommodating, with smooth check-in and quick room moves or upgrades when needed. A few guests experienced slow check-in, early housekeeping knocks, or unaddressed disturbances.

Related guest reviews

10

Linda

3 Mar 2025

·

Stayed 1 night

The experience from beginning to end was phenomenal. The customer service was great, welcoming, friendly and professional. The room was absolutely lovely.

10

Antonis

11 Aug 2025

·

Stayed 1 night

Amazing staff that takes the time to help you , room clean good soundproofing and beds are super comfy, hotel has SAFE indoor parking ( be sure you park in the hotel area) for sure i will return

2

YooSang

6 Jul 2025

·

Stayed 1 night

Check out time was 12:00pm However 9:00 in the morning a house keeper knocked the door and came into my room while me and my girl were sleeping. It was very uncomfortable and creepy. U know what 10:00 am it happened again!!!! Not acceptable !! The manager saying sorry but that’s all!! Very poor management

4

Joshua

30 Sept 2024

·

Stayed 1 night

I never submit reviews, but this Sheraton has awful customer service. A screaming argument by a couple in the next room awakened many of us on the floor at midnight. Security dealt with it, but not effectively; raised voices and door slamming continued. At checkout, when asked how everything had been, I replied "Not great, actually." The desk clerk asked "Did you want to use the same card we have on file to pay?" Not interested at all in listening, or offering some compensation for a terrible stay. Won't be staying here again; total lack of service.

10

Claudia

3 Oct 2025

·

Stayed 2 nights

The customer service team was warm and welcoming I was helped tremendously by the staff in obtaining Uber reservations and wake up call I couldn’t ask for better service

8

Corinne

24 Aug 2024

·

Stayed 1 night

Initially dealing with hotel was difficult b/c we kept getting transferred from agent to agent and each time being told an early check in wasn’t possible which almost caused us to cancel our reservation. We were in town for a family wedding at 3 o’clock and after travelling needed to freshen. When we spoke to the last agent she told us we were already booked for early check-in. This caused a lot of anxiety for no reason.

10

Linda

22 Nov 2025

·

Stayed 1 night

The 3 staff members we interacted with were very friendly and helpful. From check-in, concierge, and maintenance; all were very sincere and made us feel very welcome. We did not order breakfast so we’re unable to comment on that. We stayed at this Sheraton to see Paul McCartney at the TD Coliseum and would definitely stay here again the next time we’re in Hamilton!

10

John

20 Dec 2025

·

Stayed 1 night

Great stay and outstanding service Stayed here last week and had a very good experience overall. The hotel is clean, the rooms are nice, and everything felt well maintained. Our original room didn’t have a great view, so I spoke with the manager and he was incredibly helpful—he moved us to a higher-floor room immediately, no questions asked. The whole process was fast and effortless. Excellent customer service and a very comfortable stay. Would definitely recommend.

10

Oluwole

17 Jun 2024

·

Stayed 1 night

The staff are all magnificent and courteous. They did everything to accommodate my request and also extended my check-out to align with my purpose. Thanks Danielle and the rest of the crew, you all deserve 5 stars.

8

Gabrielle

7 Nov 2025

·

Stayed 1 night

Front desk was very lovely and helped me with changing my room to a two bed which was accommodating of her.

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Location

Central downtown with direct access to Jackson Square and easy walks to FirstOntario Centre, the Concert Hall and the Convention Centre. Many note the surrounding area feels sketchy with visible homelessness, and navigating one-way streets and parking can be tricky.

Related guest reviews

10

Jorge

5 Jul 2025

·

Stayed 1 night

Great location in the city, I could walk anywhere and everywhere. We came for a concert at the First Ontario Concert hall which was pretty much in front of the hotel.

10

Shawn

22 Jun 2025

·

Stayed 1 night

Property is great, but Downtown Hamilton isn't awesome. A great pocket of shops and restaurants over on King William, but lots of homeless folks with mental health issues

10

Mark

30 Jul 2024

·

Stayed 2 nights

Great hotel in the heart of Hamilton and attached to Jackson Square shopping mall.

10

Kristina

9 Feb 2025

·

Stayed 1 night

Lovely hotel downtown Hamilton with easy access to the Hamilton Convention Centre - literally steps away! Staff are friendly and hotel ia clean. Nice rooms with super comfy beds! Easy and convenient underground parking. As it is downtown, you just have to be mindful of yourself and surroundings.

10

John

23 Nov 2025

·

Stayed 1 night

Amenities were conveniently located and accessable. Elevators were very efficient and quiet. Staff extremely helpful and friendly. Very good location vis a vis the TD Centre. Easy to reach from major highways..

10

Mihai

24 Feb 2026

·

Stayed 1 night

Great room, straightdorward. Excellent staff. Unbeatable location - basically attached to TD Coliseum. If you’re in town for business or for a concert - this is the place to stay.

10

Amanda

12 Jul 2025

·

Stayed 3 nights

We stayed on one of the club floors. The club lounge was closed for the first two days, but they gave us breakfast in the restaurant and a free appetizer each in the bar. The front desk staff were very kind, and a special shoutout to the evening bartender at the lounge. The hotel connects to Jackson Square shopping mall, which is super convenient. Unfortunately there are quite a few homeless people camped out around that area but they didn’t seem to pester people. I would definitely stay at this hotel again.

10

Phillip

13 Apr 2025

·

Stayed 2 nights

Great staff,great location

8

Angela

13 Sept 2025

·

Stayed 2 nights

Property is showing its age although it is well kept. The area around the hotel is sketchy.

10

Patrick

22 Sept 2025

·

Stayed 3 nights

Great location, clean and quite

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Dining

The on-site restaurant and bar earn frequent compliments, and Club Lounge breakfast is often enjoyed; Starbucks access is convenient. Breakfast quality and variety, and restaurant service speed, are inconsistent across reviews.

Related guest reviews

10

Heather

10 Dec 2024

·

Stayed 5 nights

Check in and check out were seamless. The room was clean and comfortable, with all amenities needed for your stay! The staff were very helpful and kind. I particularly enjoyed the close proximity to shopping, without even having to go outside! The eggs Benedict in the hotel restaurant is the best that I have ever had! I had it 3 times in the 6 days that I was there!

4

Steve

13 Dec 2025

·

Stayed 1 night

Staff at restaurant was unwelcoming and very slow.

6

FRED

15 Sept 2025

·

Stayed 2 nights

The breakfast was very very very poor, no meat choices only ham and bacon very limited for Marriott and Sheraton.

10

Patricia

16 Oct 2025

·

Stayed 1 night

Was an overnight stay for a concert . Bed very comfy, dining room experience was excellent, food and service was great.

10

Kim

27 Sept 2025

·

Stayed 1 night

Staff were excellent, area was a bit sketchy. Hotel bar and restaurants we outstanding.

10

Eren

29 Oct 2024

·

Stayed 2 nights

We were pleasantly surprised by the menu at the hotel and bar. Delicious food, variety of drinks available, and awesome staff!

10

Fred

22 Aug 2025

·

Stayed 1 night

I like the breakfast. The food is very rich and delicious.

10

Selah

8 Oct 2025

·

Stayed 1 night

Friendly service. Club floor breakfast was great.

8

Andrei

3 Nov 2024

·

Stayed 1 night

Pros: *Clean, conveniently located right downtown Hamilton. *Large modern rooms with comfy bed and pillows *Great views from the room (17th floor) *Starbucks coffee for breakfast *Nice bar on second level with good pub and restaurant food, good variety menu. Great cold beer *friendly staff Cons: *Not safe to walk around especially at night, but still the safest hotel in that area. Lots of homeless people still roam around and many unsavoury characters right in front of the hotel entrance. Police is nowhere to be seen at any hour of the day. *Small hotel parking lot. Already full when I got there, had to park in the nearby/attached shopping centre parking (and no valet parking). *Breakfast food was way below expectations: the scrambled eggs were not real, not sure what kind of processed ingredients they used, tasted like plastic. Bread, potatoes and little sausages were cheap and tasteless, low end grocery store level. Bacon was excellent. All that being said, I liked it, and I will still gestation there again if I have to; it’s, still the best and safest hotel in Hamilton that I know of.

10

Catharine

15 Dec 2025

·

Stayed 1 night

Great stay in Hamilton. We were going to a performance at the TD Coliseum and you couldn’t ask for a more convenient/closer hotel. Stayed in a Club Level room - excellent room and the bed was exceptionally comfortable. Breakfast on the Club Level was good - great service from the team members working in the breakfast area that morning. Overall great service from everyone we encountered on our stay.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6 $255	7 $272	8 $153	9 $146	10 $161
11 $139	12 $132	13 $163	14 $703	15 $275	16 $290	17 $785
18 $165	19 $178	20 $193	21 $154	22 $154	23 $183	24 $686
25 $185	26 $188	27 $170	28 $155	29 $146	30 $154	31 $154

Su	Mo	Tu	We	Th	Fr	Sa
1 $228	2 $141	3 $163	4 $163	5 $155	6 $170	7 $170
8 $141	9 $148	10 $170	11 $170	12	13 $185	14 $185
15 $141	16 $141	17 $141	18 $170	19 $200	20 $200	21 $193
22 $185	23 $141	24 $141	25 $141	26 $141	27 $141	28 $154
29 $141	30 $141

Sheraton Hamilton Hotel

Prices for Sheraton Hamilton Hotel

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 Bedroom, City View (Fireplace)

Room, 2 Queen Beds

Club Room, 2 Queen Beds

Club Room, 1 King Bed, Corner

Junior Suite, 1 King Bed, City View (Fireplace)

Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed, City View

Club Room, 1 King Bed

Executive Suite, 1 King Bed with Sofa Bed

Deluxe Room, 1 King Bed, Corner

Guest reviews of Sheraton Hamilton Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Hamilton Hotel

Prices for upcoming dates