Is parking available at the property?

Free self-parking is available on-site, but parking spaces are limited. Height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6 AM to 10:30 AM for a fee of approximately USD 23 for adults and USD 11.5 for children.

What are the standard check-in and check-out times?

Check-in time is at 2:00 PM, and check-out time is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including rooms and public areas. Elevators are available for ease of access.

Where is the hotel located in relation to key landmarks?

The hotel is situated in Hanoi's Dong Da district, within a 5-minute drive of Hanoi Centre Shopping Mall and Train Street. It is 1.8 mi (2.8 km) from St. Joseph's Cathedral and 2 mi (3.2 km) from Hanoi Old Town Night Market.

Does the property have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is operational seasonally.

What are the hotel's policies for guests staying with children?

Children 11 years old or younger can stay for free when occupying the parent's or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 40.00 per night. Advance request or confirmation is required for availability.

Pullman Hanoi - Luxurious Hotel in Vietnam

Average nightly price at Pullman Hanoi by month, last 12 months (USD)
Month	Average price
January	US$118
February	US$96
March	US$124
April	US$114
May	US$94
June	US$91
July	US$94
August	US$89
September	US$105
October	US$120
November	US$125
December	US$114

What guests think

At Pullman Hanoi, travelers frequently praise the friendly, professional staff and the generous breakfast, while noting that rooms and some facilities feel dated, with occasional maintenance issues and renovations that can affect amenities like the pool.

The gym is often praised, and some guests appreciated extras like a pickleball court. Location feedback is mixed: it is a short taxi ride from the Old Quarter but walking can be challenging and nearby dining is limited. Rooms are generally comfortable and clean, though several reviews mention dim lighting, limited outlets, and plumbing or air‑conditioning problems. A practical choice for travelers prioritizing facilities and value over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The gym is consistently praised and large, while the pool and some areas feel dated with occasional closures or fixes. Some guests also noted a pickleball court.

Related guest reviews

10

Kean Seng

19 Jul 2022

·

Stayed 2 nights

Located near old quarter attraction sites within 30-min walking radius. Room are clean and comfortable. They only open a single wing right now due to renovation. The walking corridor is a bit hot but not a big issue. Swimming pool is a bit dated but it is fine. Walking distance to a lot of restaurants. Breakfast is nice with good selection. For dinner, their usual restaurant is not open, so either you order room service or you can have it at the bar in lobby. But the food is not too good, so for lunch and dinner it is better to eat out.

8

John

27 Dec 2025

·

Stayed 3 nights

Good room and good hotel facilities

8

David

24 Sept 2025

·

Stayed 7 nights

Pros: Fun trip. Good quality hotel. Pickleball court on site (bonus!) as well as all the regular pool/gym/sauna etc. Cons: service staff taking coffee/tea orders at breakfast buffet couldn’t speak English and didn’t know the difference between coffee and tea. Every day for 5 days they got it wrong and I had to ask 2 or 3 times before I got what I wanted. My laundry wasn’t delivered on time, I needed to chase them up for it at 10pm. Then when it arrived half was missing. I followed up 2x more before I actually got all my laundry I ordered food at the pool and they told me couldn’t give to me with paying up front? I asked them to put it to my room, said she would check. Came back 5 mins later and said it was ok. Weird

10

Garry

30 Mar 2025

·

Stayed 7 nights

The facility has a great gym, although warm it served its purpose. The facility also has a pickle ball court!!

10

Monica

6 Jun 2023

·

Stayed 7 nights

We stayed at the Pullman for a week, and it was the best experience and value in Vietnam. The staff was super friendly and helpful. The rooms were big and clean, and we had our laundry cleaned at very reasonable rates. We had a dedicated breakfast table and the servers knew our drinks. The pool was nice, the gym was huge, and the whirlpool was great. We also played tennis on the grounds. The location was close enough to walk to old quarter for us (~1 mile). Highly recommend the Pullman!

10

Robert

28 Oct 2025

·

Stayed 2 nights

Great staff, breakfast buffet, fitness center and common areas. The rooms are a bit tired; but comfortable. Overall highly recommend this property

10

MITHUN

19 Nov 2023

·

Stayed 1 night

Nice facilities and courteous staff, which was very helpful.

8

Al

7 Apr 2025

·

Stayed 3 nights

This hotel was a good value for that we paid. Even though it’s not in the Old Quarter which is where most action is and where most tours offer pick up and drop off, it is not far from this area. Breakfast was great and a variety of cuisines, the gym was big and open 24/7, and all the staff we interacted with were very professional and helpful.

8

Svetlana

12 Jan 2025

·

Stayed 5 nights

Lovely hotel a short taxi ride from the major attractions. Technically, it would be 10-15 walk, too, but sidewalks in the area are filled with parked scooters, plus traffic does not stop for pedestrians on the crosswalk, so walking is challenging. We got to enjoy the pool for one day, but it was closed for renovations on Christmas Day. Maybe check if it open If pool is important for you. Excellent buffet breakfast. Would stay again when they fix the pool.

8

Jethro

6 Apr 2024

·

Stayed 5 nights

Very helpful staff. Great breakfast selection. Good value hotel. Rooms could use a little upgrading but it has the essentials in place. Swimming pool decking needs fixing. Overall we had a nice. comfortable and enjoyable stay there.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find rooms clean, but maintenance issues crop up, including bathroom odors, slow drainage, and worn towels. Housekeeping quality is generally fine, though bathrooms can feel less well kept.

Related guest reviews

8

Namiki

2 Jul 2024

·

シャワーの水がちょっと臭う

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6

Tak Fai

10 May 2024

·

Stayed 2 nights

The bathroom facilities are difficult to use.

10

Kean Seng

19 Jul 2022

·

Stayed 2 nights

Located near old quarter attraction sites within 30-min walking radius. Room are clean and comfortable. They only open a single wing right now due to renovation. The walking corridor is a bit hot but not a big issue. Swimming pool is a bit dated but it is fine. Walking distance to a lot of restaurants. Breakfast is nice with good selection. For dinner, their usual restaurant is not open, so either you order room service or you can have it at the bar in lobby. But the food is not too good, so for lunch and dinner it is better to eat out.

8

T

29 Mar 2024

·

Stayed 2 nights

Sweet room にアップグレードしてもらえました。凄くいい部屋でしたが、シャワー、トイレの排水が凄く遅く汚いのが残念でした。

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10

Yoko

7 May 2024

·

Stayed 3 nights

皆さんとても親切で、お部屋も清潔で快適でした。ホテルの外は食べるところがあまりなく不便ですが、タクシーはすぐ呼べるし、支障はありませんでした。また次もプルマンを利用したいと思います。

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10

Monica

6 Jun 2023

·

Stayed 7 nights

We stayed at the Pullman for a week, and it was the best experience and value in Vietnam. The staff was super friendly and helpful. The rooms were big and clean, and we had our laundry cleaned at very reasonable rates. We had a dedicated breakfast table and the servers knew our drinks. The pool was nice, the gym was huge, and the whirlpool was great. We also played tennis on the grounds. The location was close enough to walk to old quarter for us (~1 mile). Highly recommend the Pullman!

10

WOONYONG

16 Feb 2026

·

Stayed 1 night

깨끗한 객실, 직원들도 너무 친절했어요.

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6

Vitaly

1 Mar 2024

·

Stayed 2 nights

Very good service, but the room was poor, bathroom not clean, shampoo dispensers not working, the room itself the same, room service didn't have a menu, you need to call to ask for a pricewould not expect from 5 star

8

MASASHI

20 Aug 2025

·

Stayed 4 nights

外観はやや古い印象だが、内部は綺麗。徒歩15分圏内まで広げればレストランもあるし、grabを使えば立地は関係ないと思います周辺が工事中なのと、路面はガタガタなので注意が必要。

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8

Ashish

17 Jan 2026

·

Stayed 3 nights

Excellent hotel at good location. Fantastic breakfast with a mix of Asian and western food. Stayed here multiple times and it’s great to stay here. Only glitch this time I felt was that towels have become old and they need to get fresh ones.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and often spacious, but many feel dated with dim lighting and some functional limits (e.g., few outlets, no bathtub or bidet in some). Several reviews mention weak Wi‑Fi or temperature control issues, and a few find rooms small.

Related guest reviews

4

Shirley

13 Feb 2023

·

Stayed 9 nights

The staff were really accommodating and very friendly. The first room we were taken to had two lights that were not working, and the room was already very dark. Without hesitation, we were offered an upgrade to a larger room but was still very dark, but we took that regardless. We stayed for 9 nights and changed rooms twice. The toilets were constantly blocked and water from the sink did not drain. Because the staff were so nice we actually felt bad complaining. Eventually, the blockage issues got out of hand so we were offered another room change. I would not recommend staying because of the very dated rooms. The were so dated it prompted me to ask how old the building was. Staff is A , professional and just good people.

4

Shinichi

21 Sept 2022

·

Stayed 3 nights

ウォシュレットがない！！

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4

kelvin

14 Jan 2023

·

Stayed 3 nights

wifi was weak, breakfast was bad

2

Christian

14 Apr 2025

·

Stayed 1 night

Terrible location I walked around for ages around dusty streets and trod in dog poo looking for somewhere to eat or get a cold beer. Hotel room is massive and creepy with only two plug sockets that work. Overall it felt like being in a time warp or in North Korea. You need to take a taxi for 15 minutes to get something to eat. Don't bother staying here at all.

10

Monica

6 Jun 2023

·

Stayed 7 nights

We stayed at the Pullman for a week, and it was the best experience and value in Vietnam. The staff was super friendly and helpful. The rooms were big and clean, and we had our laundry cleaned at very reasonable rates. We had a dedicated breakfast table and the servers knew our drinks. The pool was nice, the gym was huge, and the whirlpool was great. We also played tennis on the grounds. The location was close enough to walk to old quarter for us (~1 mile). Highly recommend the Pullman!

10

Robert

28 Oct 2025

·

Stayed 2 nights

Great staff, breakfast buffet, fitness center and common areas. The rooms are a bit tired; but comfortable. Overall highly recommend this property

2

Sumit

4 Jun 2023

·

Stayed 3 nights

Old property, not maintained well, AC plant unable to take load, hot rooms, property didnt upgrade to new convenient features.

8

Ha

3 Apr 2025

·

Stayed 5 nights

Room too small and need some repair.

10

Bruce

17 Nov 2025

·

Stayed 3 nights

Very nice room with superior breakfast composed of a wide choice of items.

8

OSAMU

30 Sept 2022

·

Stayed 8 nights

朝食はクロワッサンはじめ、パンがとても美味しい。バスタブはない。シャワーは深夜でも温水はしっかり出る。トイレはウォシュレットはない。トイレ流した後、タンクの弁がきちんと閉じず。部屋は広くて良いが、折りたたみ式のスーツケースの台は壊れていて使いものにならない。部屋のライトは暗めで仕事は夜には向いていない。

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AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly and professional. However, occasional communication and follow‑up issues are noted, such as incorrect coffee or tea orders and laundry delays.

Related guest reviews

10

Carole

17 Oct 2023

·

Stayed 1 night

Had just 1 night at the pullman this was my 2nd stay here. Note to travellers, get the reception to get your taxi to the airport it will save you a much money as the Hanoi taxis rip foreigners off.

8

David

24 Sept 2025

·

Stayed 7 nights

Pros: Fun trip. Good quality hotel. Pickleball court on site (bonus!) as well as all the regular pool/gym/sauna etc. Cons: service staff taking coffee/tea orders at breakfast buffet couldn’t speak English and didn’t know the difference between coffee and tea. Every day for 5 days they got it wrong and I had to ask 2 or 3 times before I got what I wanted. My laundry wasn’t delivered on time, I needed to chase them up for it at 10pm. Then when it arrived half was missing. I followed up 2x more before I actually got all my laundry I ordered food at the pool and they told me couldn’t give to me with paying up front? I asked them to put it to my room, said she would check. Came back 5 mins later and said it was ok. Weird

10

Reiji

29 Dec 2024

·

Stayed 4 nights

Every staff is kind, helpful and familiar.

10

WOONYONG

16 Feb 2026

·

Stayed 1 night

깨끗한 객실, 직원들도 너무 친절했어요.

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4

Thomas Dennis

15 Jul 2024

·

Stayed 4 nights

Bad condition on Hotel Staff that dont know Hotel rules Hotel staff wake you up in the middle of the night

8

Al

7 Apr 2025

·

Stayed 3 nights

This hotel was a good value for that we paid. Even though it’s not in the Old Quarter which is where most action is and where most tours offer pick up and drop off, it is not far from this area. Breakfast was great and a variety of cuisines, the gym was big and open 24/7, and all the staff we interacted with were very professional and helpful.

10

Chanwoo

29 Sept 2025

·

Stayed 2 nights

I am from South Korean and have stayed at various hotels around the world, including in Vietnam, Japan, the United States, Germany, Myanmar, and many others. To be honest, I found the facilities at Pullman Hotel to be fairly standard. However, I was deeply impressed by the exceptional kindness and professionalism of your staff member, VI KIEU TRANG. Thanks to her outstanding service, I plan to stay at Pullman Hotel again on my next visit to Hanoi.

10

isamu

16 Nov 2025

·

Stayed 1 night

スタッフの対応がとにかく優しくて丁寧でした。

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10

CHI NUN

23 Dec 2025

·

Stayed 2 nights

Staff is kind

8

Susan

31 Jul 2025

·

Stayed 4 nights

There’s not much restaurant around the area. Too far from the main cbd( old quarter ). Some of the staff (reception staff ) can’t even understand basic english. Compare to the valet staff, they understand and speak english. Otherwise, the hotel is not bad at all. It’s just the communication is very prostrating.

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AI-generated summary based on recent guest reviews

Location

Location sentiment is mixed: it is outside the Old Quarter with fewer nearby restaurants, but a short taxi ride to major sights. Several note that walking is possible yet inconvenient due to traffic or blocked sidewalks.

Related guest reviews

10

Yoko

7 May 2024

·

Stayed 3 nights

皆さんとても親切で、お部屋も清潔で快適でした。ホテルの外は食べるところがあまりなく不便ですが、タクシーはすぐ呼べるし、支障はありませんでした。また次もプルマンを利用したいと思います。

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2

Christian

14 Apr 2025

·

Stayed 1 night

Terrible location I walked around for ages around dusty streets and trod in dog poo looking for somewhere to eat or get a cold beer. Hotel room is massive and creepy with only two plug sockets that work. Overall it felt like being in a time warp or in North Korea. You need to take a taxi for 15 minutes to get something to eat. Don't bother staying here at all.

10

Monica

6 Jun 2023

·

Stayed 7 nights

We stayed at the Pullman for a week, and it was the best experience and value in Vietnam. The staff was super friendly and helpful. The rooms were big and clean, and we had our laundry cleaned at very reasonable rates. We had a dedicated breakfast table and the servers knew our drinks. The pool was nice, the gym was huge, and the whirlpool was great. We also played tennis on the grounds. The location was close enough to walk to old quarter for us (~1 mile). Highly recommend the Pullman!

10

Reiji

22 Apr 2025

·

Stayed 5 nights

立地が良くて、便利なHOTELです。スタッフも良い。

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8

Al

7 Apr 2025

·

Stayed 3 nights

This hotel was a good value for that we paid. Even though it’s not in the Old Quarter which is where most action is and where most tours offer pick up and drop off, it is not far from this area. Breakfast was great and a variety of cuisines, the gym was big and open 24/7, and all the staff we interacted with were very professional and helpful.

8

KANNO

1 Jan 2025

·

Stayed 6 nights

ホテルまわりにあまりレストランがないことだけが、マイナスですが、その他はとても良かったです。

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8

MASASHI

20 Aug 2025

·

Stayed 4 nights

外観はやや古い印象だが、内部は綺麗。徒歩15分圏内まで広げればレストランもあるし、grabを使えば立地は関係ないと思います周辺が工事中なのと、路面はガタガタなので注意が必要。

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8

Ashish

17 Jan 2026

·

Stayed 3 nights

Excellent hotel at good location. Fantastic breakfast with a mix of Asian and western food. Stayed here multiple times and it’s great to stay here. Only glitch this time I felt was that towels have become old and they need to get fresh ones.

8

Svetlana

12 Jan 2025

·

Stayed 5 nights

Lovely hotel a short taxi ride from the major attractions. Technically, it would be 10-15 walk, too, but sidewalks in the area are filled with parked scooters, plus traffic does not stop for pedestrians on the crosswalk, so walking is challenging. We got to enjoy the pool for one day, but it was closed for renovations on Christmas Day. Maybe check if it open If pool is important for you. Excellent buffet breakfast. Would stay again when they fix the pool.

8

Susan

31 Jul 2025

·

Stayed 4 nights

There’s not much restaurant around the area. Too far from the main cbd( old quarter ). Some of the staff (reception staff ) can’t even understand basic english. Compare to the valet staff, they understand and speak english. Otherwise, the hotel is not bad at all. It’s just the communication is very prostrating.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for its quality and variety. Other dining can be limited or uneven during renovations, with some reports of weaker options and minor service hiccups.

Related guest reviews

10

Clément

26 Dec 2025

·

Stayed 1 night

Hôtel sans surprise conforme aux standards de la chaîne. En revanche le petit déjeuner a été une vraie surprise par sa grandeur et sa diversité !

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10

Kean Seng

19 Jul 2022

·

Stayed 2 nights

Located near old quarter attraction sites within 30-min walking radius. Room are clean and comfortable. They only open a single wing right now due to renovation. The walking corridor is a bit hot but not a big issue. Swimming pool is a bit dated but it is fine. Walking distance to a lot of restaurants. Breakfast is nice with good selection. For dinner, their usual restaurant is not open, so either you order room service or you can have it at the bar in lobby. But the food is not too good, so for lunch and dinner it is better to eat out.

10

Sue Phay

22 Aug 2023

·

Stayed 3 nights

Nice luxurious hotel. Staffs are very helpful and professional. Breakfast is more towards continental, will be good to have more local options.

4

kelvin

14 Jan 2023

·

Stayed 3 nights

wifi was weak, breakfast was bad

8

David

24 Sept 2025

·

Stayed 7 nights

Pros: Fun trip. Good quality hotel. Pickleball court on site (bonus!) as well as all the regular pool/gym/sauna etc. Cons: service staff taking coffee/tea orders at breakfast buffet couldn’t speak English and didn’t know the difference between coffee and tea. Every day for 5 days they got it wrong and I had to ask 2 or 3 times before I got what I wanted. My laundry wasn’t delivered on time, I needed to chase them up for it at 10pm. Then when it arrived half was missing. I followed up 2x more before I actually got all my laundry I ordered food at the pool and they told me couldn’t give to me with paying up front? I asked them to put it to my room, said she would check. Came back 5 mins later and said it was ok. Weird

10

Robert

28 Oct 2025

·

Stayed 2 nights

Great staff, breakfast buffet, fitness center and common areas. The rooms are a bit tired; but comfortable. Overall highly recommend this property

10

Javier

26 Nov 2023

·

Stayed 3 nights

El desayuno espectacular

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10

Bruce

17 Nov 2025

·

Stayed 3 nights

Very nice room with superior breakfast composed of a wide choice of items.

8

Ashish

17 Jan 2026

·

Stayed 3 nights

Excellent hotel at good location. Fantastic breakfast with a mix of Asian and western food. Stayed here multiple times and it’s great to stay here. Only glitch this time I felt was that towels have become old and they need to get fresh ones.

8

Svetlana

12 Jan 2025

·

Stayed 5 nights

Lovely hotel a short taxi ride from the major attractions. Technically, it would be 10-15 walk, too, but sidewalks in the area are filled with parked scooters, plus traffic does not stop for pedestrians on the crosswalk, so walking is challenging. We got to enjoy the pool for one day, but it was closed for renovations on Christmas Day. Maybe check if it open If pool is important for you. Excellent buffet breakfast. Would stay again when they fix the pool.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $120	2 $111	3 $112
4 $104	5 $105	6 $123	7 $124	8 $123	9 $119	10 $119
11 $120	12 $123	13 $125	14 $123	15 $123	16 $116	17 $108
18 $121	19 $121	20 $125	21 $123	22 $125	23 $119	24 $121
25 $119	26 $110	27 $110	28 $126	29 $126	30 $115	31 $111

Su	Mo	Tu	We	Th	Fr	Sa
1 $124	2 $129	3 $132	4 $132	5 $132	6 $144	7 $144
8 $144	9 $132	10 $132	11 $146	12 $132	13 $128	14 $143
15 $125	16 $132	17 $132	18 $129	19 $130	20 $144	21 $125
22 $125	23 $131	24 $129	25 $146	26 $132	27 $128	28 $126
29 $128	30 $132

Pullman Hanoi

Prices for Pullman Hanoi

Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Twin Beds, City View

Superior Room, 2 Twin Beds, City View (Premium)

Deluxe Room, 1 King Bed, Club , City View (Executive)

Superior Room, 1 King Bed, City View (Premium)

Executive Suite, 1 King Bed with Sofa Bed, Club

Deluxe Room, 1 King Bed, City View

Deluxe Twin Room, 2 Twin Beds, Club , Executive Level

Executive Suite, 1 King Bed, Club

Superior Room, 2 Twin Beds, City View

Superior Room, 1 King Bed, City View

Guest reviews of Pullman Hanoi

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Pullman Hanoi

Prices for upcoming dates