Caravelle Saigon

サウナやジャグジーの施設は年季がはいっていました。

Everything is excellent,the only thing I could fault them is the swimming pool area, a bit of mould in the pool and the tiles could do with a pressure cleaning. All in all is a wonderful hotel.

Nice classic hotel, my room had a great View over Saigon. Great Breakfast buffet The Hotel have a nice pool, gym and spa/Sauna area. The Only minus with my stay, there was a lot of Pigoens around The pool area.

Absolutely awful service. Had inquired about the hours of the Saigon Saigon Rooftop bar (one of the only reasons for booking this hotel) earlier that day and to see if I needed a reservation. After being told a reservation was not necessary and the hours of 4pm - 1am, We showed up after dinner to enjoy a drink before heading to bed for an early flight, and the bar was closed for a private event and would not let anyone up before 930pm. The "Signature Lounge" only offers tea, coffee, and water outside of select hours so could not get a drink there, even though they have a bar there and it is a paid service area. At check out, on our bill, we were charged for 2 nights of a room upgrade (We could have also recieved it for free since our Traveler "Gold Status" is supposed to come with them when able). That included the signature lounge and breakfast for 2 at about $55 USD per day. We only were at the hotel for 1 day worth of Breakfast and lounge use, but we were charged for 2 days of it. (Breakfast started at 6am, we checked out by 5:45am for a flight) I asked for the 1,450,000 Dong charge to come off of our bill for the 2nd charge and was told it wasn't possible, and even after explaining why that makes no sense I got nowhere. Room Service was slow and brought the wrong items, and took 30+ minutes to bring up the correct item. Room was decent though, decent size with comfortable bedding. TV a little outdated but otherwise room was good. Pool was large and had plenty of sea

Excellent hotel in the heart of HCM City the. Saigon Rooftop bar is a great way to wind down at the end of the day with a beer or cocktail. Excellent breakfast and enjoyed the pool

Amazing service! They think of every detail, highly reccomend. Lounge was exceptional as well, definitely worth it.

Very nice hotel, staff are all so friendly and accommodating. Walkable and convenient to down town district 1. Great views from the Opera wing. Nice pool and amenities.

The iconic hotel in the center of the Ho Chi Minh city with clean and spacious rooms. Everything was fine. Please do something with the elavators because it takes so much time! I recomend the hotel.

The hotel is beautiful, room was spotless and location is great. We enjoyed the various restaurants and rooftop bar as well. A special thank you to the staff who recommended a fabulous place to dine nearby that we would never have found on our ow .

Everything about this hotel is excellent. However, this time I wanted to spend time in the gym and the locker and spa facilities but I’ve learned the hard way the locker is closed at 9 pm. I had to go back to my room for the needed shower.

Best location in the city! You really can’t go wrong with Caravelle. It’s so convenient for sightseeing, taking the metro, city tour bus, and walking to various famous landmarks. The room is upscale and very comfortable. We love the breakfast buffet with many Vietnamese, Asian, and Western options, juices and fresh fruits are plentiful and very tasty. The concierge is very helpful in getting our laundry done quickly and booking a day tour for us. The only complaint is our room has a moldy smell. We asked for an air freshener but it didn’t help much. We think it’s from the old carpet so they should consider replacing the carpet or freshen up the room a bit. Otherwise our stay was lovely.

The hotel breakfast was excellent, very diverse. Unfortunately the room had a very musty smell which hurt my lungs. Management kept showing us rooms well below our room value to exchange, which really angered us. We solved the problem ourselves with disinfectant, which we advised hotel management to do. They dropped us like a hot potato when we would not accept their substandard rooms. The hotel is well situated, but rooms do smell. Pool is smaller than shown, but adequate. Overall good except for strong musty smell. Management will ignore you if you don't accept lower room quality.

Very clean, staffs are very nice.

The hotel is centrally located. Very convenient to everything. The bathroom is a bit old. Some mold on the soap dispenser and corners. But the room is spacious and the lobby is luxurious.

客室も清潔でスタッフも笑顔で素晴らしかったです。

部屋の掃除は言わないとしない。

The hotel is beautiful, room was spotless and location is great. We enjoyed the various restaurants and rooftop bar as well. A special thank you to the staff who recommended a fabulous place to dine nearby that we would never have found on our ow .

Clean up twice a day , Service Staff , security verry good

Great location, staff was helpful, clean rooms.

Ett trevligt hotell, med kanonläge i city, dock något bedagat. Vi bokade 2 twinroom och de hade en kraftig doft av fukt, vi fick direkt byta rum men doften bestod, de satte dock snabbt in avfuktare i rummen och det blev ok. Personalen var oerhört trevliga och måna om att det skulle bli bra för oss. Så tack för fin service!

Perfect location. Walkable to all major attractions in downtown HCMC. Business lounge is great , afternoon cocktail & food options are wonderful. One downside is the loud music & noise from karaoke or bar from the street coming through the glass window. Room is soundproof from inside the hallway though. Overall everything is great.

The corner room should have long railing to fully cover the window. To prevent light pass through. This little bit disturbing for a person who like to sleep in dark room like me. Other than that all good. 10 or 10

Wonderful hotel. Very modern. Good location. Lounge was very good, also breakfast. Good beds, lot of hot water, good AC

Spacious, comfortable rooms, terrific staff and unbeatable location. Loved the soaker tub after a day in the city.

The Caravelle Saigon is a lovely Hotel. We asked for a late check out as our flight back to Sydney was late evening and although the hotel was fully booked out the staff gave us an option to stay in a different room with no extra charge to accommodate our request, which reflects good customer service. The hotel itself is modern and due to its location..right in the heart of Ho Chi Minh, was extremely busy throughout our stay there. The rooms are spacious, beautifully appointed, and provide stunning views of the city. Its located just steps away from the Opera House and within walking distance of many of the city’s highlights. The dining options were excellent, from the buffet to the rooftop bar with its breathtaking skyline views. Great Hotel and would definitely recommend *****

Lack of adequate hot water.

Walkable to lots of areas in District 1. Staff was super attentive and service outstanding. Rooms are on the small side.

Got a free upgrade to a very large suite. Very comfortable and great breakfast.

Great hotel with fast internet and friendly staff. The street is a bit laud on the weekend but it is not hotel’s fault, just a central location where a lot starts from early morning. If yoy do not care about noise from 6am, it is an excellent hotel choice. If you want to sleep longer, as for a room on the back of the hotel further from the central street / Opera House.

The property is nicely designed; however, the temperature in the room was so cold, I was not able to control it at the thermostat.

I was denied a copy of my room service receipt by the room service personnel and told that I had to request it at check out. I requested it at checkout and was told that they have to email it to me. I was never emailed anything. So both room service personnel and the check out staff failed to complete simple tasks in denying me a receipt for purchase and then not providing it as promised via email later either

I've stayed at Caravelle before and I like it because of the great customer service and clean hotel in a busy district. However I was disappointed with my reservation this time as I had checked in to my hotel at 7:00pm only to find out that the hotel had CANCELLED my reservation at 4:00pm. Although they did email me to confirm, I had been flying all day so had no access to check my email. Because we were already there and tired, I re-booked the room only to find out that our original room is no longer available and the only option was VIP. Sure, it's great to have VIP but not for an exaggerate price tag when that wasn't the room I originally booked. They did not do anything for me to assist with this inconvenience. What would have been ideal is if they could honour the original price booking. Because of their customer service to loyal customers and not offering any better solution, I will never stay at Caravelle again.

I was here 15 years ago and i was amazed. Came back and Caravelle still has the same aky high standard. Breakfast is great, service is amazing, rooms are impeccable. It has everything you need for a good price. As an example of the service and eye for detail; i had my birthday during my stay. The staff saw when i left for dinner and snuck up to my room to give me a small birthday pastry. Really shows that they care.

First and foremost, the service at Caravelle Saigon is unparalleled. The staff went above and beyond to make my stay as comfortable and enjoyable as possible. They were attentive, courteous, and always ready to assist with a smile. Whether it was providing recommendations for local attractions or ensuring my room was impeccably cleaned and stocked with everything I needed, the level of service was truly exceptional. It's evident that the staff take great pride in providing top-notch hospitality. Big thanks to the Signature Lounge team(Quynh, Hoang, Chau, Tram, Chu and Hiep). This cohesive team provided next level service that was well worth the extra cost. I would also like to thank the general manager Jean Philippe Lovotti. Rest assured you are in excellent hands with JP managing the hotel. Definitely world class management!!! Whether I wanted to visit the Opera House, go to the Saigon Centre, or enjoy a leisurely stroll through Nguyen Hue, everything was just a stone's throw away. The hotel's on-site restaurant Nineteen offered a diverse menu of dishes that catered to various tastes. My favorite was the abalone soup!! I had the pleasure of trying some of the local specialties, such as beef pho noodle soup. The Reflections restaurant offered impeccable service and food in a very romantic setting. Access to the lounge augmented my experience with great food, first-class service and spectacular views of the Opera House below.

Fantastic service as always - all the staff are so friendly & helpful.

Wonderful and historic hotel - staff are amazing. Rooftop bar - the view and entertainment were excellent.

The Caravelle is my preferred choice when staying in Ho Chi Minh City. The staff here is the best. They are very friendly, polished, and professional; always there with a smile to assist. You can't ask for a more convenient location.

Very helpful. Left some thingg which they recovered and then were extremely helpful when I returned, even when I was no longer staying there.

The location of the hotel is excellent, situated right next to the Opera House. However, my colleagues and I found the room soundproofing to be inadequate for a hotel of this caliber. We often heard street noise, especially during the busy afternoon and evening traffic. Additionally, there were concerns about privacy. Our rooms were opened solely for the purpose of placing a notice about a fire drill practice. On one occasion, a colleague was in the washroom when staff knocked on the door and then entered after 20 seconds. This kind of privacy intrusion is surprising, especially for a 5-star hotel. Another colleague indicated that he only activated the Do-Not-Disturb sign on one day of our stay, but security and the staff manager still entered his room while he was meeting with me in mine. Such actions are not appropriate and violate the expectation of privacy that guests should have.

Very nice hotel in Quan 1 district, close to everywhere. We came to the hotel around 6 pm, only 1 girl in the front greeting customer, she look at us, no one around to help to unload with our luggage.

Location is great!

Tres bon hotel 5* a Saigon. Belle chambre, tres confortable, lit et air conditionné silencieuse. Chambre insonorisée. L’hotel a aussi une grande piscine, un spa, sauna et plusieurs restaurants. Tres central a coté de l’opera. Parfait

Easy walking distance to all major tourist sites in District 1

Very centrally located

Is in the middle of the city with walking distance of a lot of restaurants and shops

Super comfortable. 1st class hotel across the street from the opera house. Perfect location for an awesome stay in HCMC. Great night life and shopping!

Great location. Highly recommend it

Very nice hotel, staff are all so friendly and accommodating. Walkable and convenient to down town district 1. Great views from the Opera wing. Nice pool and amenities.

Great room. Great staff. Convenient location next to Saigon Opera

Great location. Well-maintained 5-star hotel.

great hotel location in the heart of SaiGon city center!

Great location, great facilities, great service. The Martini bar is especially nice. The only negative would be the coffee at the breakfast buffet, which did not taste good at all.

Amazing breakfast. Great location, ideal for a few days in the city on work or leisure

This is one of the best hotels I have ever stayed at. (And I travel a lot). Staff are exceptionally well trained. Food choices are superior - the seafood buffet is spectacular.

Excellent hotel in the heart of HCM City the. Saigon Rooftop bar is a great way to wind down at the end of the day with a beer or cocktail. Excellent breakfast and enjoyed the pool

Great location. The breakfast buffet was excellent.

I have stayed at many hotels around the world. This hotel is the very best - excellent and friendly staff, with attention to every detail. Excellent premium lounge with excellent breakfast. The seafood buffet is best I have ever had.

The Caravelle is a top tier hotel, but the included breakfast is mediocre at best.

Good location, within walking distance to many main tourist sites including the Opera House, the subway station, Ben Thành Market to name a few. The staff was helpful, professional, & courteous. The facilities were nice, underwhelmed breakfasts, room size smaller than expected. I did enjoy the swimming pool. Overall it was a nice relaxing stay.

Over-the-top breakfast. Best I’ve ever seen and I travel all the time for my job. The staff was delightful..efficient, friendly, always available. Loved my stay.