Kowloon Shangri-La, Hong Kong

It is excellent experience to live here, great hotel and helpful staff.

Layout and location of the hotel was good but overall I found the property chaotic compared to the Shangri La in Bangkok. Service also pales in comparison to Bangkok property. Had to line up to register then told to come back at 3p(regular check in time). 3p, had to line up again to get keys. Not 5 star worthy IMO. Had better experience in a 4 star hotel. Buffet dinner menu was overpriced(skip it if you want quality) especially since it was supposed to be a “meat lovers” buffet but only ribeye available from a steak perspective. Even then they cut you a very small slice and look at you sideways if you dare come back. Waste of $84 iUSD . Wait staff was also slow in both restaurants I visited.they just walked around and I’m sitting there waiting to be waited on after they sat me. Overall, okay experience it definitely not worth the money or the star rating.

We stayed at this hotel three different times. We always had good experience. Staff were friendly and helpful. Rooms were clean and comfortable. Only this last time, room 1508 seems a little outdated and smaller, even the towels were not freshly white. Other than that everything was fine.

spacious

A well managed and well maintained classic hotel.