Is parking available at the hotel?

Parking is available on-site, but it is limited. Valet parking is also offered for a fee of HKD 600 per night.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee of approximately HKD 427 for adults and HKD 214 for children.

Are pets allowed at the hotel?

No pets are allowed at this property, including service animals.

What are the check-in and check-out times?

The standard check-in time is 3:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

Is there an airport shuttle service available?

The hotel does not provide airport shuttle services.

What accessibility features does the hotel offer?

The hotel has limited wheelchair accessibility features, including step-free entrances and some wheelchair-accessible facilities. Guests are encouraged to contact the property for more details.

Where is the hotel located in relation to local attractions?

The hotel is centrally located in Kowloon, just 0.1 km from Tsim Sha Tsui Promenade and within a 5-minute walk of Avenue of Stars. Other nearby attractions include K11 Art Mall (0.4 km) and Tsim Sha Tsui Clock Tower (0.7 km).

Does the hotel have a swimming pool?

Yes, the hotel features an indoor swimming pool and an outdoor heated pool. The operational hours and seasonal availability may vary.

Kowloon Shangri-La, Hong Kong Hotel

Average nightly price at Kowloon Shangri-La, Hong Kong by month, last 12 months (USD)
Month	Average price
January	US$296
February	US$297
March	US$289
April	US$264
May	US$243
June	US$223
July	US$254
August	US$284
September	US$253
October	US$311
November	US$368
December	US$335

What guests think

Across many reviews, travellers highlight Kowloon Shangri-La, Hong Kong for its convenient Tsim Sha Tsui location, spacious rooms with striking harbour views, and attentive staff, while also noting the hotel’s age, occasional check‑in queues, and higher‑than‑expected breakfast prices.

Most guests find rooms large and comfortable, though decor and bathrooms can feel dated and some mention noise near lifts or on lower floors. Cleanliness and housekeeping are widely praised, but a few reports cite odors or isolated maintenance issues. Facilities include a gym, pool and the Horizon Club lounge; feedback is generally positive, with occasional comments about a small pool or a dark gym. A reliable choice for a comfortable, classic stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a gym, pool, sauna and the Horizon Club lounge, which several guests praise. A few mention a small pool or a dark gym.

Related guest reviews

8

MASANORI

14 Jan 2025

·

Stayed 3 nights

fitness center with sauna and swimming pool opens from early morning is very convenient.

10

Ho Man

9 Jul 2024

·

Stayed 2 nights

Great hotel overall, good space for the room. Hotel also has very good gym

10

Natasha

11 Jun 2024

·

We recently stayed at the Kowloon Shangri-la and had a mixed experience. The location is absolutely fantastic, right in the heart of the city with easy access to major attractions, restaurants, and public transportation. It's perfect for anyone looking to explore the city. The food at the hotel's restaurant was another highlight. Unfortunately we only got to try the breakfast buffet but I must say, it offered a wide variety of delicious options, with fresh ingredients and excellent presentation. Loved the fact that it had a menu catering to people from all over the world. However, the service left much to be desired. The staff seemed to absolutely lack courteousness, hospitality and friendliness. There was absolutely no smile on their faces and the entire experience seemed very transactional with both the front office and the F&B staff. During check-in, there was a long wait, and the front desk staff appeared overwhelmed. The only 2 teams that were really helpful and made our stay worth remembering was the housekeeping and the concierge. The concierge and bell desk especially were extremely efficient and eager to assist. Huge thanks to Dante from the bell desk. Another disappointment was the size of the swimming pool. Never in my life have I come across a 5 star property with a swimming pool the size of a puddle. Overall, the hotel has a lot of potential, but the management needs to address the service issues and facilities to truly provide a great stay for its guests.

10

Fasel

30 Dec 2023

·

Stayed 4 nights

Great stay, used the pool, gym and jazuzzi Breakfast also lovely spread, as well as the cafe. The only downside, we were given the room directly behind the lift on the 11th floor, the noise from the lift shaft, was a little noisy during busy operational period Great location, MTR station 1 minute walk,

10

Margaret

29 Nov 2024

·

Stayed 8 nights

The club level with Harborview is absolutely the best deal in town. Free breakfast cooked to order, afternoon T and happy hour with three drinks snacks

8

Guey

25 Nov 2023

·

Stayed 2 nights

Good Location! But hotel needed upgrades and business lounge needs improvement; too small & food is limited!!!

10

Rob

2 Jun 2025

·

Stayed 2 nights

A very good 5* hotel. Staff are so friendly and helpful. The Horizon Club lounge is spectacular. One of the best in Hong Kong

10

andres

10 Mar 2025

·

Stayed 1 night

excelente cadena. muy bien ubicado. Creo que le hace una falta una refresh del mobliario. Gym muy encerrado y oscuro, considerando que el hotel tiene una vista magnifica hacia Hong Kong.

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10

Michael George

10 Jun 2025

·

Stayed 8 nights

This was our fourth return visit to this fantastic hotel. Our party had three horizon club rooms. We can highly recommend this level as the horizon club hospitality is outstanding. We enjoyed breakfast and evening buffet in the lounge everyday and the food and drink were of extremely high standard. The staff Hayden, Max, Buddy, Cattie, Janis, Hebe Yau, Jessica, Kit, Elisa, Wing, Hebe Ho and Tony were very professional and courteous. They all worked hard in the 8 nights we stayed ensuring our drinks were topped up and all our needs met. We had two birthdays during our stay and the staff arranged two birthday cakes with cards and photos. This was an amazing touch and greatly appreciated by our party. A special thanks to Janice, Elisa, Wing and Tony.

10

Raju

13 Apr 2025

·

Stayed 3 nights

great stay, location really spot on and service from club lounge, in particular Hayden Kwan was exemplary. Highlights were also the extensive breakfast and sizeable rooms with great views of the habour

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Cleanliness

Rooms and public areas are generally very clean with attentive housekeeping. A few reviews mention odors or isolated issues like dirty fixtures or smoke smells.

Related guest reviews

10

Francois-Charles

2 Sept 2025

·

Stayed 1 night

Clean room

6

Lani

11 Feb 2025

·

Stayed 5 nights

Horizon club staff very helpful and friendly. Particularly Elisa, Kit and Wing. Cleaning of rooms adequate, but the sink overflows in the bathrooms were quite dirty and off putting. Floor in toilet next to kitchen had a mark on it which was there when we arrived and stayed there the whole 5 days we were accommodated. Could do with a bin in kitchenette area for food waste etc.

2

cindy

1 Apr 2025

·

Stayed 5 nights

Toilet bowl rim is very dirty looks like they dont washed

10

Che Tou

27 Sept 2025

·

Stayed 1 night

Very clean and comfort room

10

Peter

14 May 2023

·

Stayed 3 nights

Rooms and premises are super clean and nicely kept—- very friendly staff.

6

Lester

8 Nov 2025

·

Stayed 4 nights

Check in reception attitude is unhappy and not willing to do his job! And the room corridor was smelling sting on the carpet, actually is not cleaned!

10

YUKI

1 Nov 2025

·

Stayed 6 nights

This was my first stay in Hong Kong, and the Kowloon Shangri-La Hotel made it a memorable one. It's a hotel I'd definitely choose again for my next visit to Hong Kong. Guest Room: The room was spacious. It was cleaned thoroughly every day. Not only the guest rooms, but the corridors and lobby were always spotless and had a pleasant fragrance. Location: Walking underground from Tsim Sha Tsui Station and exiting via P1 brings you directly in front of the hotel. It takes about 8 minutes walking underground from tke station, but being connected underground made it convenient on both hot and rainy days. Furthermore, with the sea right in front, walking back along the waterfront after shopping while enjoying the night view was a particular pleasure. Staff: The reception staff, housekeeping staff, and café staff were all very kind.

10

Duane

15 Nov 2025

·

Stayed 6 nights

Service staff are very professional and they took great care in cleaning the room

10

Estrella

13 Nov 2025

·

Stayed 4 nights

The room is spotless. All the staff are very helpful.

6

Kathryn

30 Jan 2024

·

Stayed 3 nights

The room furnishing is dated, with dirty stained and dusty curtain. Wind down service is really unnecessary; to make thing worse, the staff rang the bell at 9pm and opened the door immediately.

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Rooms

Rooms are large and comfortable with standout harbour views, but decor and bathrooms can feel dated. Some noted shower‑over‑tub setups, occasional noise near lifts, slow Wi‑Fi, or weak in‑room fridges.

Related guest reviews

8

Ashfaq

12 Sept 2025

·

Stayed 5 nights

Fridge was not good in the room

10

Nhien

3 Feb 2026

·

Stayed 5 nights

The room is very spacious and clean. We enjoyed our stay here a lot. Breakfast buffet has many good options however dim sum items were weak which I were surprised bc this is Hong Kong. It is in a nice location. The bus from airport is closeby, the bridge is next to the hotel to harbour walk, and a very short walk to shopping and restaurant areas.

8

Kelly

18 Jan 2026

·

Stayed 2 nights

Great location and nice hotel. My room was a little tired looking. But was a very comfortable stay.

10

Alex E

13 Dec 2025

·

Stayed 6 nights

Excellent location with beautiful Victoria Harbour view from our spacious and comfortable room.

8

Zhirong

26 May 2023

·

Stayed 3 nights

The most disturbing and unsatisfactory experience for us is that our room is located right next to the three elevators. We can not help but heard the elevator’s ups and downs back noises all day long particularly during night it’s so hard to keep sleeping well. I have shared this concern with a front desk staff, and I hope no one would incur a similar unpleasant experience as we had.

8

Yun

6 Jan 2025

·

Overall is fine just better have a stand alone shower rather than standing in the bath tub.

8

明里

15 Aug 2025

·

Stayed 2 nights

The refrigerator is not working well.

8

Stephen

7 Dec 2025

·

Stayed 3 nights

Hotellet begynner å bli gammelt. Rommene trenger renovasjon

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8

Yun

6 Jan 2025

·

Stayed 2 nights

Location is great but the hotel is aged and the rooms need some renovation. Have to stand in the bath tub to shower, which is not convenient. Plus the bath tub drain is kind of blocked all the time.

8

Arshad

29 Oct 2025

·

Stayed 4 nights

Room was great and spacious and location was good. However wifi on laptop and iPad was super slow making it difficult to do any work.

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Service

Service is widely described as friendly, professional and accommodating, with thoughtful touches and strong Horizon Club teams. Recurring complaints include long or cumbersome check‑in/out and occasional understaffing in the lobby/cafe.

Related guest reviews

10

jennifer

26 Jan 2026

·

Stayed 4 nights

Great hotel. Excellent staff

6

Andrey

3 Oct 2023

·

Stayed 4 nights

This was our 4th stay at KSL... and it might be our last. They seemed very understaffed and the service was not as it was during previous visits. Location is fantastic vut there are better options for the money

10

John

11 May 2025

·

Stayed 1 night

Fantastic stay at a classy hotel. Service was impeccable and all staff incredibly attentive. In particular Roy Chan at check-in was brilliant- well done Roy on your exemplary service and attention. Thank you

6

Nada

15 Sept 2025

·

Stayed 6 nights

Good location. In terms of value for money - the service at the lobby level - front desk and refreshment areas were very sub par. Long waits, not enough staff. Hotel management needs to ensure customers are better cared for in this aspect of check-in, check-out and lobby related activities including getting tea at the cafe area. Breakfast is also over priced.

10

murray

16 Oct 2025

·

Stayed 4 nights

Great hotel with great location and excellent staff

6

Maria

11 Sept 2025

·

Stayed 4 nights

This is a very nice hotel. Check-in and check-out were both a hassle. At 17.00 my room wasn't ready and although I was given a free drink from the bar, it was for non-alcoholic drinks - given my long travel, I wanted a beer. The check-out line was extremely long and had to wait in line so long I got nervous about missing my flight. The check-in process is really cumbersome and the hotel should consider some way to segregate check-out. There was very few staff at the lobby area bar / sitting area making even getting a cup of tea a long tedious process. For the price of the rooms, I expected better. It was very clean.

10

Michael George

10 Jun 2025

·

Stayed 8 nights

This was our fourth return visit to this fantastic hotel. Our party had three horizon club rooms. We can highly recommend this level as the horizon club hospitality is outstanding. We enjoyed breakfast and evening buffet in the lounge everyday and the food and drink were of extremely high standard. The staff Hayden, Max, Buddy, Cattie, Janis, Hebe Yau, Jessica, Kit, Elisa, Wing, Hebe Ho and Tony were very professional and courteous. They all worked hard in the 8 nights we stayed ensuring our drinks were topped up and all our needs met. We had two birthdays during our stay and the staff arranged two birthday cakes with cards and photos. This was an amazing touch and greatly appreciated by our party. A special thanks to Janice, Elisa, Wing and Tony.

10

Jerry

10 Nov 2025

·

Stayed 3 nights

Fantastic service. Staff were attentive and constantly keeping the room neat (they even arranged and neatly organized my cables). Rooms were stocked with various teas that I really enjoyed having on-hand in the mornings and evenings. Harbor view was incredible at night.

10

Nino

19 May 2024

·

Stayed 4 nights

Love Shangri-la Kowloon, used to stay here for the last 15yrs. Hotel is nice, service is great, but Shangri-la's people are exceptional professionals that always delight me. This time the top person was Mr. Felix Yang that completed check-in swiftly and smoothly exceeding our expectations. Will be back!

10

NAOKO

11 Dec 2025

·

Stayed 2 nights

20年ぶり、12回目の宿泊です。いつものハーバービュールームに滞在しました。お部屋の広さ、部屋からの眺め、お部屋の備品など申し分なく、快適な滞在となりました。チェックインの際に混雑し、20－30分待たされたのが唯一の残念な点です。デスクは空いていたので、混雑状況によってはスタッフを一名補填するべきだと思います。とはいっても、以前と変わらぬ重厚な雰囲気が威風堂々なホテルだと思います。

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Location

Excellent location in Tsim Sha Tsui/East TST with direct access to MTR exits and a footbridge to the waterfront and Avenue of Stars; easy reach to shops, restaurants and ferries.

Related guest reviews

10

Chul

29 Oct 2023

·

Stayed 1 night

Best location for walking Hong Kong shopping and night view

10

Cindy N

18 Nov 2024

·

Stayed 3 nights

Love that hotel had footbridge to easily access Harbour and view Symphony of Lights

10

yanqing

16 Jun 2025

·

Stayed 3 nights

Very good location

10

Nhien

3 Feb 2026

·

Stayed 5 nights

The room is very spacious and clean. We enjoyed our stay here a lot. Breakfast buffet has many good options however dim sum items were weak which I were surprised bc this is Hong Kong. It is in a nice location. The bus from airport is closeby, the bridge is next to the hotel to harbour walk, and a very short walk to shopping and restaurant areas.

10

Suvd

11 May 2025

·

Stayed 3 nights

Very convenient location

10

MARC

16 Nov 2025

·

Stayed 3 nights

Bien situé. Pres du metro. Passerelle directe depuis l hotel pour acces a l avenue des stars.

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10

Benjamin

16 Aug 2025

·

Stayed 2 nights

地铁口就在大門口前面，極方便的位置＇

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10

Brian

14 Jun 2025

·

Stayed 1 night

Fantastic location inland activities nearby

10

Carolyn

2 Apr 2025

·

Stayed 3 nights

Fine hotel with knowledgable and friendly staff, spacious rooms, central location

10

MICHAEL

27 May 2025

·

Stayed 1 night

The hotel is conveniently located in Kowloon next to the metro and conned to a walking bridge to get to the walkway around the bay with fantastic views and points of interests. A 15-minute pleasure walk along the bay will get you to the ferry terminal to go to Hong Kong central side across the bay.

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Dining

Breakfast buffet is frequently praised for variety and quality, and on‑site restaurants like Shang Palace and Angelini receive compliments. Several guests found prices high and noted some weaker items or limited late‑night options.

Related guest reviews

10

Paul

8 Oct 2025

·

Stayed 4 nights

Had a wonderful time. The service was impeccable, and the breakfast and dinner buffets were tasty and opulent.

6

Nada

15 Sept 2025

·

Stayed 6 nights

Good location. In terms of value for money - the service at the lobby level - front desk and refreshment areas were very sub par. Long waits, not enough staff. Hotel management needs to ensure customers are better cared for in this aspect of check-in, check-out and lobby related activities including getting tea at the cafe area. Breakfast is also over priced.

10

Nhien

3 Feb 2026

·

Stayed 5 nights

The room is very spacious and clean. We enjoyed our stay here a lot. Breakfast buffet has many good options however dim sum items were weak which I were surprised bc this is Hong Kong. It is in a nice location. The bus from airport is closeby, the bridge is next to the hotel to harbour walk, and a very short walk to shopping and restaurant areas.

10

Geoffrey

25 May 2025

·

Stayed 3 nights

Excellent from start to finish breakfast buffet was amazing best I have seen in HK. Really nice stay in club suite. Big and roomy. Maybe a little old fashion but everything was great ! Would definitely stay again

10

Dorothy

9 Sept 2025

·

Stayed 3 nights

The staff at Shanghai-La went over and above to help us book our ferry tickets to Shekou, China. The breakfast buffet was fantastic! And at our dinner with guests at Shang Palace we highly enjoyed the delicious, creative cuisine and top notch service. Thank you!

10

Jean

29 Apr 2024

·

Stayed 5 nights

Great food options, Great Italian, Angelini. Beautiful lounge and good service

10

Andrew

21 Dec 2025

·

Stayed 4 nights

One of the best hotels i have ever stayed at, breakfast was expensive so we did not eat there but went to Delaneys about 8 minutes walk away and had a full English/Irish breakfast for about £10 about a third of the price of the hotel, otherwise could not fault it for service and location.

10

Gerard

27 Jul 2024

·

Stayed 2 nights

Great hotel. But restaurants and room service should run later, particularly in a city such as Hong Kong.

10

Lawrence

26 Sept 2024

·

Stayed 2 nights

the only concern I have is the service at the chinese dessert lounge. the service was not really up to standard. I could see all waiting staff were quite busy, covering a large service area, but they all walked with eyes looking straight ahead, ignoring guests trying to get their attention. It took more than 15 mins before we got service after sitting down and having hard time to get someone to give us the bill. Other than this, very satisfy with my stay.

10

Timothy

28 May 2025

·

Stayed 3 nights

Hotel staff are friendly and helpful. Room attendants are very good. Buffet breakfast is out of this world with huge variety to choose from. Hotel is a bit dated but well kept and maintained as Shangrila should!

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Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11 $504	12 $344	13 $549	14 $550
15 $475	16 $318	17 $303	18 $306	19 $304	20 $360	21 $352
22 $278	23 $280	24 $281	25 $279	26 $292	27 $318	28 $324
29 $340	30 $313

Su	Mo	Tu	We	Th	Fr	Sa
		1 $300	2 $292	3 $267	4 $324	5 $315
6 $243	7 $276	8 $314	9 $310	10 $273	11 $308	12 $327
13 $244	14 $245	15 $255	16 $255	17 $247	18 $327	19 $344
20 $273	21 $324	22 $291	23 $339	24 $391	25 $391	26 $360
27 $308	28 $366	29 $391	30 $415	31 $1,076

Kowloon Shangri-La, Hong Kong

Prices for Kowloon Shangri-La, Hong Kong

Monthly average prices

About this property

Location

Room options

Deluxe King Room

Room, 1 King Bed (Horizon Side Harbour View)

Room, 2 Twin Beds (Horizon Side Harbour View)

Deluxe Twin Room

Horizon, Room, 2 Twin Beds, Harbor View

Deluxe Side Harbour View Twin Room

Harbour View Suite King

Premier Harbour View Suite King

Horizon Deluxe, Room, 2 Twin Beds

Horizon Deluxe, Room, 1 King Bed

Deluxe Side Harbour View King Room

Deluxe Harbour View King Room

Family Room (Questers Deluxe)

Deluxe Harbour View Twin Room

Executive Suite King

Horizon, Room, 1 King Bed, Harbor View

Family Room (Questers Deluxe Harbour)

Guest reviews of Kowloon Shangri-La, Hong Kong

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Kowloon Shangri-La, Hong Kong

Prices for upcoming dates