Grand Hyatt Jakarta

Superb staff! Every staff member I interacted with was excellent, helpful and extremely courteous. Fantastic gym. My favourite hotel in Jakarta.

Very nice hotel and our family room was spacious overlooking the pool and tennis court…Lovely marble bathroom. Friendly staff. Swimming pool, gym and tennis court were excellent. They even have physiotherapy and skin clinic. Very convenient as it is attached to Plaza mall and across the street from Grand Indonesia mall. So many restaurants and grocery stores are within walking distance. The food at the hotel is very nice. Will definitely stay here next time I visit Jakarta.

An Absolute Gem in Jakarta – Exceptional Experience! This was my first time in Jakarta, but as an experienced world traveler with stays at top hotels across the globe, I can confidently say this hotel is an undiscovered jewel. Unlike the usual tourist hotspots, it offers an unparalleled level of comfort and service. My room was simply outstanding—featuring a spacious walk-in closet, an enormous bathroom divided into three separate areas (shower, dual sinks, and toilet), and a beautifully designed bedroom/studio. This stay was my stopover before heading to Sorong for a diving trip, and the hotel’s Olympic-sized saltwater pool was a game-changer. It allowed me to check my dive gear—something often frowned upon in the U.S.—while also preparing for my dives with some solid swim sessions. The spa was at the level of a top-tier Japanese spa (and I say this having just been in Tokyo two weeks ago). Breakfast was exceptional, offering a perfect mix of Western and Indonesian options—Eggs Benedict done to perfection, incredible local dishes, fresh juices, and expertly crafted coffee drinks. I also had a fantastic Indonesian chicken soup for lunch at the café—absolutely delicious. The location is another huge plus. The hotel has direct access to Plaza Indonesia, and the magnificent Grand Indonesia Mall is just next door—making everything incredibly convenient. One of the true highlights of my stay was the exceptional hospitality. The staff’s warmth and attentiveness were beyond me!

Excellent hospitality, convenience to shopping mall and restaurants. Excellent facilities.

Gym is FABULOUS

The club lounge was excellent

The facilities have seen better days, but the pool area is unique in Jakarta.

A short stay to recover from our international flight and before onward travel to Bandung. The room was spacious with an excellent shower. and long bath. Buffet breakfast was plentiful. The best part of our stay were the lap swimming pool and the evening for cocktails and oysters at the lounge where there was live music and a marvellous view of the fountain roundabout and traffic below.

大型のショッピングモールと隣接しており、買い物に便利。プールなども設備も充実しており、市内観光スポットへのアクセスも良く、おすすめです。

Very nice hotel, great pool area, great service and very nice room. Highly recommendable

Clean, spacious and modem for a older hotel..

Very nice a good position easy-going stuff. Everything is okay apart the carpet. The walkway needs to be changed.

poor amenity room cleaning different global grand hyatt

Bath towel is not clean and old, should replace with new ones

The room was clean and very comfortable and makes it a home away from home. Breakfast was pretty decent as well. I would have wish the check-in staff (whom I wish not to mention) could display more enthusiasm as a front-office staff with more courteous and politeness in his welcome. The room was booked under my profile for a staff of mine, but the attitude was slightly comes off as impolite the way he put certain remarks or wordings. Overall experience has been very pleasant.

One of the best hotel di Jakarta. It’s clean and tidy and nice view. The staffs are polite and excellent customer service. Good transport link and shopping around the area. Beautiful garden and swimming pool.

ジャカルタ滞在に何度か利用したことがありますが、毎回文句なしに良いです ただ今回少し体調が悪く、鼻（におい）が敏感だったためか、バスルーム周辺がすごく葉巻臭かったです

常宿として利用しています。 ショッピングモールを考えれば他のホテルでも良いのですが便利さと安全、清潔であるのでハイアットになってしまいます。また、6月に戻ってきます。プラザインドネシアのリニューアル楽しみにしてます。

깨끗하고 친절했습니다

호텔에서 신경쓸수 있는 모든 것을 로비에 집중한듯. 신혼여행으로 왔는데 로비를 보고 잘 선택했다 싶은 마음은 방에 들어가자마자 바뀌었다. 카펫 바닥에서는 알수 없는 습기찬 냄새가 가득하고 포트는 더러워서 뭘 끓여먹을 수 없었으며 tv는 음…20년 전으로 온 듯 청결하지 않고 모든게 너무 오래되 보였다. 리모델링이 시급한듯..하얏트의 이름이 아깝다.

Clean, spacious and modem for a older hotel..

love the Christmas decor. Location was convenient for shopping as there are 2 big malls within walking distance. Hotel room is spacious with luxurious amenities

Old hotel. I don’t think it should be charging such rates for a dated room. Especially when the higher floors are already refurnished, the hotel should be providing the newer rooms and renovate the older ones without offering them to the public. It’s just a right thing to do.

great facility and location. prestigeous environment and very good hospitality from staff. overall very high quality. only two issues during stay, 1. pool dining too slow(had to cancel aft 50minutes delivery) 2. rotary noise during midnight and early morning very loud (not sure whether construction or traffic..)

An Absolute Gem in Jakarta – Exceptional Experience! This was my first time in Jakarta, but as an experienced world traveler with stays at top hotels across the globe, I can confidently say this hotel is an undiscovered jewel. Unlike the usual tourist hotspots, it offers an unparalleled level of comfort and service. My room was simply outstanding—featuring a spacious walk-in closet, an enormous bathroom divided into three separate areas (shower, dual sinks, and toilet), and a beautifully designed bedroom/studio. This stay was my stopover before heading to Sorong for a diving trip, and the hotel’s Olympic-sized saltwater pool was a game-changer. It allowed me to check my dive gear—something often frowned upon in the U.S.—while also preparing for my dives with some solid swim sessions. The spa was at the level of a top-tier Japanese spa (and I say this having just been in Tokyo two weeks ago). Breakfast was exceptional, offering a perfect mix of Western and Indonesian options—Eggs Benedict done to perfection, incredible local dishes, fresh juices, and expertly crafted coffee drinks. I also had a fantastic Indonesian chicken soup for lunch at the café—absolutely delicious. The location is another huge plus. The hotel has direct access to Plaza Indonesia, and the magnificent Grand Indonesia Mall is just next door—making everything incredibly convenient. One of the true highlights of my stay was the exceptional hospitality. The staff’s warmth and attentiveness were beyond me!

部屋は清潔でwifiも繋がりやすい。バスタブとシャワー室が別なので良かったです。モール直結で便利。

The room was clean and very comfortable and makes it a home away from home. Breakfast was pretty decent as well. I would have wish the check-in staff (whom I wish not to mention) could display more enthusiasm as a front-office staff with more courteous and politeness in his welcome. The room was booked under my profile for a staff of mine, but the attitude was slightly comes off as impolite the way he put certain remarks or wordings. Overall experience has been very pleasant.

The room so good the service as well

Room is outdated

The room was quite spacious and the service was amazing.

Superb staff! Every staff member I interacted with was excellent, helpful and extremely courteous. Fantastic gym. My favourite hotel in Jakarta.

great facility and location. prestigeous environment and very good hospitality from staff. overall very high quality. only two issues during stay, 1. pool dining too slow(had to cancel aft 50minutes delivery) 2. rotary noise during midnight and early morning very loud (not sure whether construction or traffic..)

Excellent hospitality, convenience to shopping mall and restaurants. Excellent facilities.

Beautiful hotel. Great front desk and restaurant staff.

The room was clean and very comfortable and makes it a home away from home. Breakfast was pretty decent as well. I would have wish the check-in staff (whom I wish not to mention) could display more enthusiasm as a front-office staff with more courteous and politeness in his welcome. The room was booked under my profile for a staff of mine, but the attitude was slightly comes off as impolite the way he put certain remarks or wordings. Overall experience has been very pleasant.

Check in was stated to be 3pm, we arrived a little after but our room wasn’t ready until 3:45pm. Also upon arrival the full benefits of our Grand Club access were not explained, including breakfast arrangements Throughout the afternoon we found the team to be very friendly but lacking the attention to efficiency and detail one expects of 4* hotel. Things reached a head when we were nearly seated at the wrong table for dinner in their C’s Steakhouse. Fortunately we spoke to the Director of F&B who was very understanding regarding all our concerns since checking in. Then everything improved Throughout dinner both the service and food were great and the following day it was obvious our complaint had been related to The Grand Club team. Service was then swift and attentive culminating in receiving a complimentary chauffeur ride to the airport. While our experience didn’t start well, I really appreciate the team for responding to our concerns and taking action to improve our overall experience As such when travelling though Jakarta again, we will probably revisit the Grand Hyatt.

We had reservations for family room, hotel did not have our room, instead gave us room without sofa. Room was updated, just not what we wanted. Staff wasn’t friendly during our whole stay with exception of Levvy in lounge. Levvy was great and nice. Hotel needs to train staff better or hire different people. Don’t think we will stay here again.

깨끗하고 친절했습니다

All the staff are so nice and friendly.

nice hotel and very kind staffs

excellent location

Breakfast is nice and lots of varieties as well. Next to Plaza Indonesia and just walk across to Grand Indonesia. Will visit again next time.

One of the best 5 Star hotel in the best location in the capital city of Jakarta.

Excellent hospitality, convenience to shopping mall and restaurants. Excellent facilities.

Uitstekkend hotel alles op loopafstand

ジャカルタの中心地であり、交通の便が良い。 また、ショッピングモールも充実して、買い物や食事も楽しめた。

大型のショッピングモールと隣接しており、買い物に便利。プールなども設備も充実しており、市内観光スポットへのアクセスも良く、おすすめです。

何と言っても場所が便利でとても広くて良かった！

good location

I stay here when I visit Jakarta. Whenever I stay here, I spend good time. Hotel is connected to a shopping mall.

Breakfast is nice and lots of varieties as well. Next to Plaza Indonesia and just walk across to Grand Indonesia. Will visit again next time.

Good to be back with some new outlook around the lobby and room. Things to improve are the amenities. It’s a bit weird to find no body lotion and razor for a 5 star hotel (these two seem to be on request), also wishing the breakfast provides more variant than what they offer now, and limited place to walk around the food counters is a bit concerning when more people having breakfast, but overall it was a pleasant stay xx

great facility and location. prestigeous environment and very good hospitality from staff. overall very high quality. only two issues during stay, 1. pool dining too slow(had to cancel aft 50minutes delivery) 2. rotary noise during midnight and early morning very loud (not sure whether construction or traffic..)

An Absolute Gem in Jakarta – Exceptional Experience! This was my first time in Jakarta, but as an experienced world traveler with stays at top hotels across the globe, I can confidently say this hotel is an undiscovered jewel. Unlike the usual tourist hotspots, it offers an unparalleled level of comfort and service. My room was simply outstanding—featuring a spacious walk-in closet, an enormous bathroom divided into three separate areas (shower, dual sinks, and toilet), and a beautifully designed bedroom/studio. This stay was my stopover before heading to Sorong for a diving trip, and the hotel’s Olympic-sized saltwater pool was a game-changer. It allowed me to check my dive gear—something often frowned upon in the U.S.—while also preparing for my dives with some solid swim sessions. The spa was at the level of a top-tier Japanese spa (and I say this having just been in Tokyo two weeks ago). Breakfast was exceptional, offering a perfect mix of Western and Indonesian options—Eggs Benedict done to perfection, incredible local dishes, fresh juices, and expertly crafted coffee drinks. I also had a fantastic Indonesian chicken soup for lunch at the café—absolutely delicious. The location is another huge plus. The hotel has direct access to Plaza Indonesia, and the magnificent Grand Indonesia Mall is just next door—making everything incredibly convenient. One of the true highlights of my stay was the exceptional hospitality. The staff’s warmth and attentiveness were beyond me!

All the staffs are friendly and always have smile on their face which made us feel home even though it was only a few night stay. Easy access to two big shopping malls, spacious gym, if you are the gym person, you will love their gym. Breakfast buffet had one of the best selections in my experience and enjoyed it. Definitely reccomended

Property are nice, food and drinks nut do good.

Great location & breakfast was amazing

A short stay to recover from our international flight and before onward travel to Bandung. The room was spacious with an excellent shower. and long bath. Buffet breakfast was plentiful. The best part of our stay were the lap swimming pool and the evening for cocktails and oysters at the lounge where there was live music and a marvellous view of the fountain roundabout and traffic below.

Check in was stated to be 3pm, we arrived a little after but our room wasn’t ready until 3:45pm. Also upon arrival the full benefits of our Grand Club access were not explained, including breakfast arrangements Throughout the afternoon we found the team to be very friendly but lacking the attention to efficiency and detail one expects of 4* hotel. Things reached a head when we were nearly seated at the wrong table for dinner in their C’s Steakhouse. Fortunately we spoke to the Director of F&B who was very understanding regarding all our concerns since checking in. Then everything improved Throughout dinner both the service and food were great and the following day it was obvious our complaint had been related to The Grand Club team. Service was then swift and attentive culminating in receiving a complimentary chauffeur ride to the airport. While our experience didn’t start well, I really appreciate the team for responding to our concerns and taking action to improve our overall experience As such when travelling though Jakarta again, we will probably revisit the Grand Hyatt.

スタッフはとても優しく、親切です。 朝食は色々な種類があり、とても美味しい。