Is parking available at the property?

Self parking is available on-site for a fee of MYR 5 per stay, which includes in/out privileges. Parking is limited, and reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served for a fee of approximately MYR 58 for adults and MYR 29 for children. Breakfast hours are from 6:30 AM to 10:30 AM on weekdays and from 6:30 AM to 11:00 AM on weekends.

Does the property allow pets?

No pets, including service animals, are allowed at this property.

What are the check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may incur additional charges and should be requested in advance.

Are airport shuttle services available?

Airport shuttle services are available for a surcharge of MYR 210 per vehicle (one-way, maximum occupancy 3). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features does the property offer for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and bathroom facilities are not provided.

Where is the property located in relation to key landmarks?

The hotel is situated in Kuala Lumpur City Centre, within a 15-minute walk of Pavilion Kuala Lumpur and Petronas Twin Towers. It is approximately 0.9 km from Kuala Lumpur Tower and 1.6 km from Petaling Street Market.

Is there a swimming pool at the property?

Yes, there is an outdoor swimming pool available. Pool access is from 6:00 AM to 8:00 PM, and it is seasonal.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of MYR 165 per night, subject to availability. Advance request or confirmation is required for rollaway beds.

Novotel Kuala Lumpur City Centre - 4 Star Hotel

Average nightly price at Novotel Kuala Lumpur City Centre by month, last 12 months (USD)
Month	Average price
January	US$107
February	US$98
March	US$87
April	US$104
May	US$96
June	US$101
July	US$104
August	US$101
September	US$102
October	US$110
November	US$108
December	US$106

What guests think

Travellers describe Novotel Kuala Lumpur City Centre as centrally located near Pavilion and KLCC, with clean, comfortable rooms and friendly staff, though service speed varies and some guests report noise, air conditioning, or minor maintenance issues.

Breakfast is often praised but several reviews note slow replenishment or repetitive options. Facilities include a pool (sometimes small or under renovation), a basic gym, and in-room filtered water; parking can be tight. Expect a convenient base in the city centre with good value if you can tolerate occasional service delays and noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the pool but note it can be small or under renovation, and the gym is basic. Parking is tight, while in-room filtered water and the lounge earn positive mentions.

Related guest reviews

10

CHEE WEE

13 May 2025

·

Stayed 4 nights

Good hospitality services throughout all staff from various departments. Special compliment to Kelvin & Ismail from Premier Lounge, tqvm for kind services provided during my stay.

8

Bjarne Weinø

17 Feb 2025

·

Stayed 2 nights

Et dejligt hotel, med flot inventar, centralt beliggende, til alting. Meget venligt og hjælpsomt personale, fra ankomst til afgang. Fine faciliteter, lækker morgenbuffet, dejlig pool, som såvel børn samt voksne havde stor glæde af. Det eneste negative var, at vi havde bestilt 3 værelser/lejligheder, til henholdsvis 2voksne, 2voksne og 2 børn, samt til 1 voksen og 2 børn, i vores bestilling, alle værelser var ens, men vi fik ekstra regning på opredninger. Men alt i alt et lækkert sted, som kun kan anbefales.

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8

Pedro

21 Apr 2023

·

Stayed 2 nights

Nära Pavillion Shopping mall, bra avstånd. Något renovering arbete runt poolen, lite tråkigt men det gick att bada.

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8

Ronald

23 Aug 2025

·

Stayed 3 nights

Room was simply appointed, with clean contemporary decor. Bed was comfortable, and the room was spacious. Adequate working desk area, chaise sofa by the window, in room fridge, safe. No tub in bathroom, just walk in shower. I found the proximity of the toilet to the wall too close to the point it felt cramped when seated. The fitness facilities were subpar -- adequate cardio equipment, and just a couple of benches and dumbbells, and oddly just one chest press machine (no multi gym or machines for other major body parts). Included breakfast was decent for a 4 star hotel. Overall great value, located right across the street from the popular Pavilion mall.

10

Kazuhiko

28 Feb 2025

·

Stayed 1 night

Hotel room is quiet in busy area. But car parking is bit difficult due to narrow ramp. Need to many try to adjust.

8

akira

21 Feb 2025

·

Stayed 2 nights

飲料水が蛇口から出るのが良かったです。

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8

Dean

11 Mar 2025

·

Stayed 4 nights

Great property in great area, not much to complain about except for breakfast which is pretty standard the only problem with the breakfast is it takes them forever to replace empty items and very often you have to ask. Wonderful pool.

8

Ibrahim, Khatijah

15 Aug 2024

·

Stayed 5 nights

The swimming pool needs to be improved on. Dining for breakfast menu could be further improved in terms of variety (same menu almost every day). Good service given and property is walkable to Pavillion.

10

Stacey

22 May 2024

·

Stayed 1 night

What a great hotel in the middle of downtown KL! Our room was spotless, the bed was super comfortable, very nice pillows, clean bathroom, free filtered water, and a very helpful staff. It is also steps away from a massive shopping center that has about 100 different options for food - pretty much everything you can think of. I would highly recommend this hotel and hope to stay again soon.

4

Willy

10 Dec 2024

·

Stayed 3 nights

This hotel has a carpark that look like you’re in 1975. The turns are so tight it is evident through all the scratch marks on the wall. So if you’re driving an SUV , just be careful. Novotel is under Accor group and I think there are certain expectation about the hotel. But this hotel room does not have any door bell ? Lastly I think the concierge was great but I cannot say the same for the kitchen staff. It appears that because I’m a Chinese , when I request for custom omelette at the egg station, I was told to just take from those ready made. Then when I spotted a few malay asking for omelette , they were served according to what they wanted. This is the most disappointing hotel I ever stayed, we are living in 2024 and yet such petty racism service from this hotel still exist??

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Cleanliness

Reviews commonly describe rooms and public areas as clean and well maintained. A few guests reported issues such as drain bugs or lingering odors in bedding.

Related guest reviews

6

Peter

10 Sept 2025

·

Stayed 4 nights

Location of hotel was great. Easy and short walk to pavilion. Check in was rather long process. While the lobby was nice, the hallway to the room was dingy so didn't give good vibes. The room itself also giving the same feelings. We had a room with connecting door which wasn't great as we had noisy guests next door but luckily only for one night. The room was spacious and the bathroom recently renovated but the shower was very narrow. Bedding was gross, the blanket and pillow were limp like it was very well used. Everyday after housekeeping we found new drain bugs in our room which was unpleasant. Do not recommend breakfast unless you like toast and cereal. Foods were not replenished quickly and also the hot items were at best room temp

10

Emma

30 Jan 2026

·

Stayed 15 nights

Very good atmosphere. All the staff members were amazing and room was very comfortable and clean.

10

Ahmad

1 Dec 2025

·

Stayed 2 nights

clean room, friendly staff

10

Masatomo

28 Feb 2025

·

Stayed 7 nights

とても綺麗で立地も良い。

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2

Reno

18 Jul 2024

·

Stayed 1 night

The bed and pillow stink. The air conditioner hasn't been cleaned. The temperature in the room doesn't go down. When I told the manager about the smell, he made fun of me. The manager's response was the worst.

10

Yoko

28 Feb 2024

·

Stayed 6 nights

１週間滞在しました。とてもよかったです。清潔、便利でした。隣の部屋との壁も厚いのか、静かでした。洗面台には蛇口が二つあり、ひとつは飲み水専用でした。そのため、無料での水ボトルの提供はありませんでした。シャワーのみでしたが、すぐお湯になりました。そして、除湿の風がきいていて、洗濯物がすぐ乾きました。次も絶対ここにします。

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8

Elaine

12 Sept 2025

·

Stayed 1 night

Clean room, nice staff, good breakfast choices, convenient location

10

Ian

12 Aug 2025

·

Stayed 1 night

This hotel is in a great location. The staff and rooms were excellent. Very clean and very good value for money.

10

Dawn

10 Jun 2024

·

Stayed 1 night

Very comfortable and nice hotel, as with all Novotel hotels. Location is very good too and just a short walk and opposite to Pavilion Mall.

10

SHARIFAH HANA BINTE

31 Aug 2023

·

Stayed 1 night

Great location and super clean hotel.

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Rooms

Rooms are generally comfortable and often spacious with modern touches and, in some cases, stable Wi-Fi. Recurring downsides include poor soundproofing, loud or inconsistent air conditioning, small twin beds, and minor bathroom layout or plumbing issues.

Related guest reviews

10

Alana

7 Mar 2023

·

Stayed 5 nights

This property was very good! Location was great and made it easy to explore KL. Only thing that was inconvenient was when showering the water temperature would fluctuate between boiling hot and freezing cold without touching the temperature control.

8

Ronald

23 Aug 2025

·

Stayed 3 nights

Room was simply appointed, with clean contemporary decor. Bed was comfortable, and the room was spacious. Adequate working desk area, chaise sofa by the window, in room fridge, safe. No tub in bathroom, just walk in shower. I found the proximity of the toilet to the wall too close to the point it felt cramped when seated. The fitness facilities were subpar -- adequate cardio equipment, and just a couple of benches and dumbbells, and oddly just one chest press machine (no multi gym or machines for other major body parts). Included breakfast was decent for a 4 star hotel. Overall great value, located right across the street from the popular Pavilion mall.

8

Daniel

4 Aug 2025

·

Stayed 1 night

Good location to everything, 10 min walk from a huge shopping centre and about 20 mins walk from the twin towers, 7/11 is also located right outside the hotel. The property was clean and tidy, shower however needs resealing as water tends to leak from it. Staff was slow when checking in and I had to pay an additional "tourists fee" without prior acknowledgement (it was only £2 for 1 night, but it was unexpected and unpleasant) Overall I was satisfied

6

Ying

27 Dec 2025

·

Stayed 6 nights

员工热情，地理位置非常方便。就是房间的空调声音太响啦。

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8

Mei-ling

10 Mar 2024

·

Stayed 5 nights

Pros:Close to shopping mall and transportation. Cons: twin beds were extremely small

4

siew wah

20 Oct 2025

·

Stayed 2 nights

Lift noise every 15secs as executive room is behind the lift wall. Cant sleep and asked for a change room but was given a downgraded room. No compensation on my room charges. Disappointed with hotel manager arrangement.

6

TAN

23 Aug 2024

·

Stayed 4 nights

Breakfast so so. Room clean but weak shower. loud aircon noise.

8

Pui Ting

30 Dec 2023

·

Stayed 3 nights

As this trip is business trip and I need to visit convention centre everyday, the hotel's location is very convenient. Room is comfortable, wi-fi is stable, and many electrical plug.

8

YAHSUAN

13 May 2024

·

Stayed 5 nights

Nice hotel, clean, modern and great location. Very helpful saff. The only drawback is poor noise isolation from the room. You can clearly hear people's voices from the corridor or the other room at midnight. Other than that, it was a pleasant stay.

8

Dr Lai

19 Feb 2023

·

Stayed 2 nights

Ideal location for shopping, short walking distance to KLCC convention centre , Pavillion, Suria KLCC, etc. Hotel newly renovated, clean and nice environment. However, this hotel is not so spacious , the room is also a bit small and the single bed is normal single size of 3 feet wide but not the wider type of super single bed. Not comfortable to sleep. Advised to get the King size bed.

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Service

Staff are frequently described as friendly and helpful, with standout service in the lounge and some early check-ins or special requests accommodated. However, several reviews cite slow or disorganized check-in/out, communication issues, and a few poor problem-resolution or order-handling experiences.

Related guest reviews

10

Sharifah Nur Amirah

31 Jul 2023

·

Stayed 3 nights

This would be 2nd stay at Novotel and once again, very satisfied with my stay. It’s a great place: clean, safe, classy & great guest service. Arrived a few hrs earlier before official check in time but the staff was able to give me my room and even upgraded to the executive room which was absolutely perfect for 3 pax.

8

Madhavi

21 Aug 2024

·

Stayed 5 nights

It is a very good hotel on a very good location. But the people behind the desk for check in and check out are very slow working. I think it could be better managed. They slill are very kind and sweet that is not the problem. The rooms are very clean and the breakfast is very good. The shopping malls are nearby and the twin towers are on walking distance. I would recommand the hotel to my family and friends.

10

CHEE WEE

13 May 2025

·

Stayed 4 nights

Good hospitality services throughout all staff from various departments. Special compliment to Kelvin & Ismail from Premier Lounge, tqvm for kind services provided during my stay.

6

LEE

9 Mar 2023

·

Stayed 1 night

Check in very slow and can’t find the guest name

10

Emma

30 Jan 2026

·

Stayed 15 nights

Very good atmosphere. All the staff members were amazing and room was very comfortable and clean.

6

M

7 Sept 2025

·

Stayed 2 nights

2 rooms : one only available at 5pm : the other one at 7pm. the front office mainly composed of young unexperienced people who promised us a compensation but did nothing in 3 days... staff was not ;ore experienced in breakfast room. big problem in understanding English. the only bright side : the location quite close to KLCC. Our driver confirmed to us that he did not know what was happening since COVID in Novotel which was getting down... a big disappointing for the French people we are proud of our ACCOR branch...

10

Sharon

16 Aug 2023

·

Stayed 1 night

I booked 3 rooms and requested for all rooms to be on the same floor and the hotel was able to accommodate to my request

8

Viktor

27 Jul 2024

·

Stayed 1 night

Everything was good, but there is a bit of confusion with the luggage while leaving it with the staff - it takes some time for them to find and identify it. Would probably book the same hotel while staying in Kuala Lumpur.

4

siew wah

20 Oct 2025

·

Stayed 2 nights

Lift noise every 15secs as executive room is behind the lift wall. Cant sleep and asked for a change room but was given a downgraded room. No compensation on my room charges. Disappointed with hotel manager arrangement.

4

Willy

10 Dec 2024

·

Stayed 3 nights

This hotel has a carpark that look like you’re in 1975. The turns are so tight it is evident through all the scratch marks on the wall. So if you’re driving an SUV , just be careful. Novotel is under Accor group and I think there are certain expectation about the hotel. But this hotel room does not have any door bell ? Lastly I think the concierge was great but I cannot say the same for the kitchen staff. It appears that because I’m a Chinese , when I request for custom omelette at the egg station, I was told to just take from those ready made. Then when I spotted a few malay asking for omelette , they were served according to what they wanted. This is the most disappointing hotel I ever stayed, we are living in 2024 and yet such petty racism service from this hotel still exist??

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Location

Consistently praised central location opposite or near Pavilion and within walking distance of KLCC, Petronas Towers, and the convention centre, with skywalks or bridges easing access. Handy for shopping, dining, and transport.

Related guest reviews

8

Juan G

22 Jun 2025

·

Stayed 2 nights

Last minute booking turned out to be ok finding. We spent two nights, great location close to the shopping district.

10

YOICHIRO

13 Jun 2023

·

Stayed 3 nights

Central of shopping area, Wisma Casway opposite hotel got Japanese restaurants and many PUB's

10

Charles

27 Jun 2025

·

Stayed 2 nights

The Novotel KL was well situated accross the road from the Pavillion Mall and a 9 minute walk to Bintang Buket or the Twin Towers . Good value for money.

10

Miki

21 Aug 2024

·

Stayed 5 nights

location is perfect!!

8

Kiran

3 Oct 2025

·

Stayed 3 nights

The location of hotel is awesome. Walkable distance from twin tower, aquarium, pavilion mall, bukit bintag street. Swimming pool looks little bit small. Breakfast option was really good. Rooms were clean and comfortable. Tourism aspects needs to be improved like providing maps, information about tourist attractions with some details on what is allowed in or not, how to get there etc. The hotel staff should be double cautious when delivering guest food order for takeaway. We ordered for veg and later on the way to Singapore we realized they gave us wrong parcel which was non veg. Hotels should work on check in times. 2 O' clock check in is really late and tourists loose half day. Atleast it should be by 10 or 11am.

10

Eun Kyoung

3 Oct 2025

·

Stayed 2 nights

쇼핑몰 아쿠아리아 다 걸어서 이용 가능 최고의 위치

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8

Takashi

12 Dec 2024

·

Stayed 5 nights

国際会議場に歩道橋を使って10分程度で歩いていけること，近くに大型のショッピングセンター（パビリオン）やコンビニ（セブンイレブン）があること，往路は鉄道と徒歩で現地に到着できたことなど好ましい点が多くありました。格安航空券で復路は早朝便となりアプリ配車サービス（Grab）を使いましたが，空港まで約2000円という料金だったので不満はありません。

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10

David

30 May 2025

·

Stayed 4 nights

Great location with many attractions nearby.

10

Raquel

22 Feb 2024

·

Stayed 6 nights

Excellent location. Convenient and accessible to most malls and restaurants

10

Kelvin

27 Apr 2024

·

Stayed 3 nights

Great location, just behind Pavilions. Walkable to KLCC, Twin Tower via overhead bridge, and 15 minutes walk to Bukit Bintang, Jalan alor area. Great security cos the lift card only allow u to access to your room level. Nice bed, good shower, with premiums shampoo, conditioner, body lotions, shower gel provided. Enjoy the pool on level 3. Stictly no smoking within hotel permises.

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Dining

Breakfast is often rated good with a decent variety, but multiple guests report slow replenishment and repetitive choices. A few issues with order handling or restaurant menu quality were noted, while room service was satisfactory in some comments.

Related guest reviews

6

Peter

10 Sept 2025

·

Stayed 4 nights

Location of hotel was great. Easy and short walk to pavilion. Check in was rather long process. While the lobby was nice, the hallway to the room was dingy so didn't give good vibes. The room itself also giving the same feelings. We had a room with connecting door which wasn't great as we had noisy guests next door but luckily only for one night. The room was spacious and the bathroom recently renovated but the shower was very narrow. Bedding was gross, the blanket and pillow were limp like it was very well used. Everyday after housekeeping we found new drain bugs in our room which was unpleasant. Do not recommend breakfast unless you like toast and cereal. Foods were not replenished quickly and also the hot items were at best room temp

8

Bernard

29 Dec 2025

·

Stayed 3 nights

Good location, good room, however, the breakfast dishes weren't replenished quickly. The problem was the Chinese tourists… a family occupied three rooms and seemed to think the hallway was a playroom for their many children, and at night the constant coming and going and the slamming of bedroom doors kept us awake.

10

Laura

30 Oct 2025

·

Stayed 5 nights

Sehr schönes, modernes Hotel. In 15 Minuten konnte man im die KLCC Suria Mall laufen. Frühstück war sehr gut und vielfältig.

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8

Dean

11 Mar 2025

·

Stayed 4 nights

Great property in great area, not much to complain about except for breakfast which is pretty standard the only problem with the breakfast is it takes them forever to replace empty items and very often you have to ask. Wonderful pool.

10

Riju

13 Jun 2023

·

Stayed 3 nights

Room service was very good.

8

Ibrahim, Khatijah

15 Aug 2024

·

Stayed 5 nights

The swimming pool needs to be improved on. Dining for breakfast menu could be further improved in terms of variety (same menu almost every day). Good service given and property is walkable to Pavillion.

4

Willy

10 Dec 2024

·

Stayed 3 nights

This hotel has a carpark that look like you’re in 1975. The turns are so tight it is evident through all the scratch marks on the wall. So if you’re driving an SUV , just be careful. Novotel is under Accor group and I think there are certain expectation about the hotel. But this hotel room does not have any door bell ? Lastly I think the concierge was great but I cannot say the same for the kitchen staff. It appears that because I’m a Chinese , when I request for custom omelette at the egg station, I was told to just take from those ready made. Then when I spotted a few malay asking for omelette , they were served according to what they wanted. This is the most disappointing hotel I ever stayed, we are living in 2024 and yet such petty racism service from this hotel still exist??

8

Elaine

12 Sept 2025

·

Stayed 1 night

Clean room, nice staff, good breakfast choices, convenient location

8

arefin

29 Jul 2023

·

Stayed 8 nights

nice hotel with very friendly staff. only thing I would suggest is having a more extensive menu from the restaurant and the food could use some improvement too.

6

LI

17 Jul 2024

·

Stayed 2 nights

位置優越，其他方面中上早餐很普通

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13 $97	14 $106	15 $82	16 $77	17 $77
18 $72	19 $72	20 $72	21 $72	22 $72	23 $73	24 $73
25 $76	26 $76	27 $76	28 $76	29 $76	30 $76	31 $76

Su	Mo	Tu	We	Th	Fr	Sa
1 $77	2 $77	3 $77	4 $77	5 $77	6 $77	7 $77
8 $77	9 $77	10 $77	11 $77	12 $77	13 $77	14 $77
15 $72	16 $77	17 $77	18 $77	19 $72	20 $72	21 $77
22 $72	23 $78	24 $72	25 $72	26 $77	27 $72	28 $72
29 $72	30 $72

Novotel Kuala Lumpur City Centre

Prices for Novotel Kuala Lumpur City Centre

Monthly average prices

About this property

Location

Room options

Executive Room, 1 King Bed

Premier Room, 1 King Bed

Premier Room, 2 Twin Beds

Deluxe Room, 1 King Bed

Deluxe Room, 2 Twin Beds

Junior Suite, 1 King Bed

Guest reviews of Novotel Kuala Lumpur City Centre

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Novotel Kuala Lumpur City Centre

Considering this hotel for your Kuala Lumpur trip?

Prices for upcoming dates