Name: Chelsea Cloisters Serviced Apartments
Address: Sloane Avenue, Brompton & Hans Town, London, England, United Kingdom, London, Greater London, GB
Price range: US$105–US$5,186 per night
Rating: 7.32

What guests think

At Chelsea Cloisters Serviced Apartments, guests praise the central Chelsea location and convenience of self-contained studios with kitchen and laundry, plus generally friendly staff, while noting recurring downsides like slow or broken lifts, street noise, and inconsistent room standards.

Room quality varies widely; some refurbished and spacious, others small or worn, often without air conditioning and with single-glazed windows. Cleanliness is mixed, with many clean stays but repeated mentions of mouldy bathrooms, odours, and maintenance issues. Wi-Fi may be paid and unreliable for some. Overall, expect a convenient, budget-friendly base with practical amenities and uneven standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic; many mention small, slow lifts with frequent outages, while in-room kitchenettes and washer/dryers are appreciated. Some note nearby parking options.

Related guest reviews

8

Claudio

11 Aug 2025

·

Stayed 6 nights

Plus: kitchen with microwave, fridge, induction furnace. And one of the best traveller’s friend: a washing machine. A supermarket nearby is also very convenient. Minus: the front lift was out of order almost all the time. There were two others at the back of the buiding, but as they are similar, we were a bit scared they could also break. After all we were at the 7th floor.

8

Danny

3 Dec 2024

·

Stayed 1 night

There are only two very small and very slow lifts serving this large property. Be prepared to wait for the lifts or walk a lot of stairs.

8

Michael

27 Mar 2025

·

Stayed 1 night

Excellent location for walking to Royal Bompton Hospital. A few steps into and within the reception area. Four lifts to all floors.

6

Christopher

7 Aug 2024

·

Stayed 6 nights

The building itself was a bit worn. Staff were very friendly and accommodating. Only one working elevator in main lobby.

10

MIO

13 Aug 2025

·

Stayed 3 nights

The staff was very nice and polite. Two out of four elevators were out of service throughout our stay, but it did not bother us much. The room was spacious and cozy, with a small kitchen, a washing machine, and two toilets. A Sainsbury's is located very close to the hotel, super handy to buy breakfast and other necessities. The room did not have a phone; the only way to contact the front desk was through WhatsApp, and as a foreign traveller, I could not install and sign up for the app there. So basically, the only way to contact the front was to go down to the front and talk directly (it never happened, though). Strongly recommend that you install the app before traveling. We enjoyed our stay very much: I will stay at this hotel again if I ever revisit London.

10

Alnoor

1 Sept 2025

·

Stayed 7 nights

Easy and efficient check in. Excellent clean apartment. Only issue is only one elevator working so long waits to get into the tiny elevator. Otherwise a great place to stay!

10

Josefina

27 Mar 2025

·

Stayed 8 nights

Only one elevator worked during our stay. There is no housekeeping .

6

Nathan

1 Jul 2024

·

Stayed 2 nights

Parking is impossible to find and extremely expensive. We were doing some trips out from London, I'd recommend staying further out from if you plan any day trips to avoid the exorbitant amount of traffic into/out of Chelsea. The area was incredible for the time we were staying local, but the facilities were mostly clean and the elevator has been broken for about 7 years now.

8

Keisuke

25 Jan 2025

·

Stayed 7 nights

I tend to stay here when visiting London. One of the 2 main lifts was out of service this time. Apart from that, the room this time was spacious and OK, especially with bath tub.

6

Joy

27 Jul 2025

·

Stayed 5 nights

Fabulous location. Friendly staff. The elevator was out and the laundry didn’t work well. Kitchen and bathroom was tiny and awkward layout. Beds were comfy. We traveled as a family of four and planned to cook in for some meals, but wound up eating out because the layout of the kitchen and living area was too small for us.

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Cleanliness

Cleanliness is inconsistent: several guests found rooms clean, but there are recurring reports of mouldy bathrooms, lingering odours, and superficial or missed cleaning alongside worn fixtures.

Related guest reviews

2

Andrew

15 Mar 2025

·

Stayed 2 nights

Very dirty hotel room. Too many problems to list, but cleanliness was shocking. Staff very unhelpful. Will never use again.

2

Tania

24 May 2025

·

Stayed 1 night

We were ‘upgraded’ to 2 bedroom suite. However, the rooms were very tired and chipped. The bathroom had mould between the tiles etx and the windows were absolutely filthy around the frames. The windows are metal single glazed and didn’t close properly so the noise was terrible. It would be really cold and draughty in winter. The bedding was clean the towels were okay. Staff and reception are really lovely and so helpful. They stored our luggage for us. The location is excellence for the Chelsea Flower Show and for Battersea Power Station. Kings Road is a great shopping area.

6

Patricia A

2 Oct 2025

·

Stayed 3 nights

Our first room had a horrible smell and ants. We asked for a different room the next morning and they did move us with no problem. This room had no same and no ants!

4

Bryce

16 Aug 2025

·

Stayed 3 nights

The apartment we got was nothing like the pictures online. The reception area is nice but rest of building old and grotty. Lifts always breaking down. The apartment we had was in very poor condition. We would not stay here again

8

Joyce

22 Nov 2025

·

Stayed 1 night

Chelsea cloisters is a good location when visiting Royal Brompton hospital. The room was clean and had all the necessary facilities

8

Lorena

30 Aug 2025

·

Stayed 3 nights

The location is amazing! The size of the room and kitchen for the short period of time is great. Downside smelled bad. Smelled like molding and cigarette. I kept the windows open the whole time for the smell. The front desk stuff at the check in was ok Didn’t explain anything how to get the room I had to carry my luggage up and downs small stairs instead of telling me that the hall elevator was going to the same place and I just had to walk more. I would’ve rather walk with my luggage (has wheel) than going up and down stairs carrying myself . Needs more cleaning. I found a pair of socks under the table (not mine ) Pictures don’t look like reality at all. Not sure where the pictures are from but it’s not this hotel for sure. Overall price is good, location great.

8

Nicole

9 Oct 2025

·

Stayed 1 night

Our room was clean and spacious compared to other accommodations we've stayed in in London. We were on the 9th floor and the lift broke between us leaving for the evening and coming back. There wasn't very clear instructions on how to get to the other lift in the building. Otherwise good location, safe and near tube stations

2

ANTONAKIS

19 Mar 2025

·

Stayed 5 nights

The room was dirty and smell bad

8

Onuri

10 May 2025

·

Stayed 1 night

Pretty good studio space with hob and oven , washing and drying , good bathroom, however it was pee in the toilet and hair when I arrived , so that tells me , the cleaning isn’t very thorough. Or maybe it was just my room? It’s good for a short stay- I would stay here again if I was in a pickle. Mainly stayed here for the location, and convenience of the washing and kitchen facilities.

8

Devyn

8 Jun 2025

·

Stayed 8 nights

Our 4th floor room had significant mould in the bathroom over the shower and the window. There was lots of noise from the Sainsburys and other businesses nearby overnight and early morning which meant a very disturbed sleep. There is only one of two lift from the reception area working - with people unwilling to take the stairs, it meant long queues and over a 30 minute wait for a lift that was empty enough to fit me and my suitcase. We were only provided 1 room key for 2 people which was impractical. One night I asked reception for assistance to access my room as my partner was unwell and had returned to the room with our key to go to sleep. I was categorically denied by front desk staff who said it was a security risk, which was ridiculous given the room booking was in my name and I had appropriate Identification. Can’t say I will be rushing back, which is unfortunate given the great location of this place. It has good potential but definitely needs some work.

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Rooms

Rooms vary greatly in size and condition, from renovated and roomy to small or dated, usually with kitchenettes and often laundry. Common drawbacks are no air conditioning, thin single-glazed windows, and paid or patchy Wi-Fi.

Related guest reviews

8

Weidong

28 Dec 2024

·

Stayed 28 nights

great location, regular cleaning a little bit noisy, room is not particularly sound proof

2

hussam

30 Sept 2023

·

Stayed 2 nights

No Air conditioning No free Wi-Fi Very noisy

6

Jamie

26 Mar 2025

·

Stayed 5 nights

Great location. Property reasonable priced Beware of noise issue though, if assigned a room on the street side of the property We booked a five night stay and had to request a move to the rear of the building on the second night due to traffic noise all night.

6

Victoria

1 Jun 2025

·

Stayed 3 nights

The rooms are not air conditioned and were very warm so it was hard to sleep. We were there in May. The bed was quite comfortable.

8

Nenad

1 Dec 2023

·

Stayed 8 nights

Whatever history this hotel has, it's not warranted. It has a serviceable kitchen (fancy microwave, stove top, fridge, pots and pans, and all kinds of cutlery) with a store very close by, which is perfect and a lot cheaper than eating out. It comes with a kitchen table and two chairs, and also a very welcome space heater. It's honestly perfect for excursions into the city, and the tube is a 10min walk. It was clean and quiet, and we got good rest for all the 8 nights we stayed there. The only problem is that the booking on Expedia didn't match the room - booking said pull-out sofa, but it had none, and the 'parking available' needs a giant asterisk... there is expensive paid parking, or street parking.

8

Omar M.

15 May 2023

·

Stayed 3 nights

Nice property, especially the availability of a washing machine and a kitchenette. Some of the rooms are very modern (remodeled recently) and some are not. The only downside is the noise from outside. the windows are ancient and have never been updated. Most likely from the 50s or 60s when the building was built.

8

Elena

18 Jul 2025

·

Stayed 5 nights

Cozy and Convenient, Great Service We stayed as a group of three, and while the space is a bit small and not luxurious, it had everything we needed to cook a simple meal. There’s a supermarket just two minutes away, which helps save on water and snacks. It was quite hot and there’s no air conditioning, but the hosts were very helpful and brought us fans that made a big difference. The location is great—there are restaurants and public transportation nearby and a Starbucks just 5 minutes away. The reason I’m not giving it 5 stars is because, once we set up the sofa bed (since we were three people), the space felt very tight. Also, being at street level means there’s some noise. Overall, great service and a convenient place to stay if you’re looking for something practical and well located.

8

Joyce

18 Jan 2025

·

Stayed 1 night

Chelsea cloisters is a massive apartment building with 9 floors and lots of studios and apartments. Advise to ask for a room that doesn’t face the road as it is very noisy being a main road. We got one that faced the back. It was clean, tidy, and not far from South Kensington underground station. There is a sainsbury close by and restaurants, pubs but be warned these are expensive

6

Paul

17 Jul 2025

·

Stayed 1 night

Convenient and good area of London, clean.only issue was no air conditioning in this particular room though there may be on other rooms

10

Cristine

17 Aug 2023

·

Stayed 3 nights

I enjoyed my stay at Chelsea Cloisters and would stay here again. Our room was newly renovated and had many amenities such as a washer/dryer, and kitchen. The area is quiet, walkable, and conveniently located.

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Service

Most feedback highlights friendly, helpful front-desk staff and responsive problem solving. However, there are occasional complaints about rudeness, communication issues, and check-in mix-ups.

Related guest reviews

2

Tina

7 Jun 2025

·

Stayed 1 night

Security and the staff were very rude and wanted to know very personal stuff made me come down in my pyjamas to collect my friend even though I was on the phone and said it was okay for them to come up and the security man was extremely rude to me to the point of. I made a complaint in the morning and I couldn’t sleep due to this.

10

Joanna

31 Mar 2023

·

Stayed 1 night

The staff were welcoming, helpful and charming.

8

Chiara

29 Oct 2024

·

Stayed 5 nights

Juliana at the reception Was so Kind and extremely nice and helpful. The hotel is good, room clean and comfortable.

10

Abhay

30 Mar 2025

·

Stayed 3 nights

First time we rented a service apartment, and this was an excellent experience. Spacious and clean. Very conveniently located, very responsive staff.

10

Bronwyn

25 Mar 2024

·

Stayed 11 nights

Front desk staff Natalia and Sam are very friendly and helpful. Thank you for a great stay!

10

Claudia

4 Apr 2023

·

Stayed 6 nights

Wonderful staff who let us into our room early. Room was fantastic, all we needed. Super comfortable bed, great water pressure, handy to everything, beautiful area to be in.

2

Beccie

23 Jun 2024

·

Stayed 1 night

Safety here is not good, single woman, chose here due to good area. Was given key to my room that had a male on bed as I entered. Absolutely scared me and was advised by staff my room was reallocated but not updated on booking in. Had that have been me in the room and a man just walked in just terrified me. I will not stay again

2

Dawn

29 Oct 2023

·

Stayed 2 nights

The bed was absolutely miserable. Could feel the springs when laying on it. When first arrived I was talking to a man behind counter (there were 5 people behind counter) when 2 young women came in to ask a generic question, he totally dismissed me never to return to me or my check in. Another older man finally came to help. Very very rude!

10

Heidi

15 Aug 2025

·

Stayed 1 night

An excellent choice for location for shops, eateries. Clean and safe. Executive studio was a great size. Staff were outstanding!! Especially Sam and Jane on front desk.

10

Daniella

8 Nov 2025

·

Stayed 5 nights

Had a great stay here. The staff working from November 4-8 were all awesome and the studio was perfect. Thank you!!

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Location

Central Chelsea location near South Kensington Tube, museums, shops, and Hyde Park is a consistent highlight. Some guests note traffic or delivery noise due to the busy area.

Related guest reviews

8

Michael

27 Mar 2025

·

Stayed 1 night

Excellent location for walking to Royal Bompton Hospital. A few steps into and within the reception area. Four lifts to all floors.

8

Raeanne

5 Oct 2024

·

Stayed 6 nights

Great location! Close to the Tube and restaurants.

6

Deborah

3 Jan 2025

·

Stayed 5 nights

I slipped twice getting into the shower and struck my head. It’s a big step up and there is nothing to grab onto to help. There is also nothing on the bottom of the tub to prevent slips. It’s an older building with old windows and radiators so the wind was blowing through the windows in the one room and it was always cold. The staff was nice and helpful! Definitely within walking distance of grocery stores and the tube or buses.

8

Sonja A

1 Sept 2024

·

Stayed 5 nights

Great location for a stay in London

10

Mike

24 Feb 2025

·

Stayed 2 nights

Felt safe with 24 receptions, massive building but quite easy to navigate. Only 5-10 mins walk from tube stations

8

Scott

24 May 2024

·

Stayed 2 nights

We liked that we could eat in or out. Unfortunately the room we had was only single glazed and over the road from our room was a Sainsburys local that had late night deliveries.

10

Philip

25 Jun 2025

·

Stayed 1 night

Exceptionally clean studio apartment. Great location, great price, friendly staff. No restaurant or bar on site, but lots of local options available.

10

Noora

15 Jul 2023

·

Stayed 8 nights

Great location

8

Jonathan

2 Apr 2025

·

Stayed 1 night

Well priced accommodation with great access to transport, museums, Albert Hall. Rooms are a little tired, but clean and comfortable.

8

Georgia

26 Mar 2025

·

Stayed 2 nights

Really well located for transport links, local museums, easy walking distance to good range of eateries. Staff very friendly and helpful. Room cosy but well equipped. Couple of things in room need a little paint/ tlc but kitchenette area looked very new.and room equipped.well.

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Dining

Reviews focus on self-catering using in-room kitchenettes and nearby supermarkets; there is little feedback about on-site dining or breakfast.

Related guest reviews

8

Claudio

11 Aug 2025

·

Stayed 6 nights

Plus: kitchen with microwave, fridge, induction furnace. And one of the best traveller’s friend: a washing machine. A supermarket nearby is also very convenient. Minus: the front lift was out of order almost all the time. There were two others at the back of the buiding, but as they are similar, we were a bit scared they could also break. After all we were at the 7th floor.

8

Tammy

29 Sept 2024

·

Stayed 2 nights

Accommodation is in a great location and central to tube and sights. Rooms a good size and have a small kitchenette on if staying for more than a couple of nights. Bathroom is very small and could do with upgrading, looking rather shabby and windows need to be double glazed as can hear everything outside. Beds comfortable, unfortunately not the pillows.

8

Nenad

1 Dec 2023

·

Stayed 8 nights

Whatever history this hotel has, it's not warranted. It has a serviceable kitchen (fancy microwave, stove top, fridge, pots and pans, and all kinds of cutlery) with a store very close by, which is perfect and a lot cheaper than eating out. It comes with a kitchen table and two chairs, and also a very welcome space heater. It's honestly perfect for excursions into the city, and the tube is a 10min walk. It was clean and quiet, and we got good rest for all the 8 nights we stayed there. The only problem is that the booking on Expedia didn't match the room - booking said pull-out sofa, but it had none, and the 'parking available' needs a giant asterisk... there is expensive paid parking, or street parking.

10

Leddy

23 Jun 2024

·

Stayed 6 nights

The location is great, my little studio was fully equipped which made the longer stay more comfortable

10

James

8 Oct 2024

·

Stayed 2 nights

Good location to walk to museums. Appreciated the kitchenette and washer/dryer in the room. Room was clean and spacious for London.

8

Aja

30 Sept 2024

·

Stayed 3 nights

I would definitely stay again. Great staff. Nice sized apartment and futon couch. Lots of amenities and close to the subway. Good, safe neighborhood and grocery store next door. The only cons that it was noisy and very cold. The heat doesn't come on until mid October. We were very cold walking around in our apt. I should have brought it up to staff because they had portable heaters. But I didn't know. I was on the 7th floor and I could hear all the street noise with ease. You can also tell that it has been remodeled but is waiting on a few final touches, like carpet in the halls, windows and baseboards in the house. Would still highly recommend.good bang for your buck. Lovely staff and they even let us leave our bags there for the day.

10

Joseph

18 Jun 2024

·

Stayed 10 nights

I would definitely stay here again. The little kitchenette and the Sainsburys just steps away made all the difference in our vacation. Sometimes after a day of walking, we just got a ready meal at Waitrose or Sainsburys and ate in the room and watched TV. I loved it!The room was basic, but just perfect for the price. The area is top-notch too. So many nice restaurants and pubs nearby. Kings Road is a 5-minute walk. Perfect location!

10

Tatiana

5 Sept 2024

·

Stayed 6 nights

Great condo with all the appliances needed for a week long vacation. Absolutely a good place to come back to.

10

Philip

25 Jun 2025

·

Stayed 1 night

Exceptionally clean studio apartment. Great location, great price, friendly staff. No restaurant or bar on site, but lots of local options available.

8

carrie

7 Dec 2024

·

Stayed 8 nights

A good find at a reasonable price. Stayed for a week in a kitchenette studio which was great, clean and modern. Not sure of the set up - are the apartments individually owned? I did not mind occasional cleaning service as did my own laundry in unit. Construction noise during the day, otherwise quiet. Perfect location.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$100
February	US$130
March	US$131
April	US$155
May	US$172
June	US$169
July	US$175
August	US$135
September	US$163
October	US$161
November	US$170
December	US$204

Su	Mo	Tu	We	Th	Fr	Sa
				1 $225	2 $211	3 $299
4 $184	5 $152	6 $195	7 $208	8 $239	9 $250	10 $301
11 $167	12 $238	13 $215	14 $188	15 $196	16 $214	17 $287
18 $131	19 $150	20 $184	21 $202	22 $134	23 $206	24 $228
25 $112	26 $160	27 $180	28 $203	29 $152	30 $147	31 $177

Chelsea Cloisters Serviced Apartments

Prices for Chelsea Cloisters Serviced Apartments

Monthly average prices

About this property

Location

Room options

Executive Studio

Two Bedroom Apartment (1 Double Bed,1 Single Bed, and 1 Sofa Bed)

One Bedroom Apartment (1 Double Bed and 1 Sofa Bed)

Two Bedroom Apartment (Double, Twin & Sofa Bed)

Standard Studio, 1 Double Bed

Two Bedroom Apartment (Double, Double & Sofa Bed)

Penthouse

Guest reviews of Chelsea Cloisters Serviced Apartments

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Chelsea Cloisters Serviced Apartments

Considering this hotel for your London trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23 $5,186	24 $199	25 $175	26
27 $105	28 $149	29 $215	30 $207