Hopefully we were just unlucky. It started out fine, but when we came to politely complain about the cleaning standard of the room (bathroom to be more concrete), everything started going sideways - all due to a complete absence of service minded staff. To cut it short: It was not possible to clean the bathroom because cleaning staff had left the hotel earlier (we arrived around 5pm). Second no other rooms were available for us to swap - although we could find available rooms on the hotels website (that argument didn't convince the receptionist). As a result, we had to clean the bathroom ourselves as good as we could with shampoo and lots of hot water. After being in the nearby center we came back 8pm and wanted to eat dinner in the hotel restaurant, but were rejected for some random "german" reason (kitchen stop taking orders 8:45pm). When complaining about this to the receptionist and asking why she didn't tell us to book a seat before we left for town, the explanation was that she couldn't tell this to every arriving guest. I asked her if we needed to book a seat for the breakfast buffet - the answer was clearly a no. We had dinner at a nearby vietnamese restaurant. Next morning we were rejected at the breakfast because we were not "on the list", so we had a nice breakfast at a nearby baker. The rooms are big, but warn out, and this clearly used to be a smokers hotel by the looks and smell. Beds are OK comfy though. No apologies when explaining the above during check-out!
Hopefully we were just unlucky. It started out fine, but when we came to politely complain about the cleaning standard of the room (bathroom to be more concrete), everything started going sideways - all due to a complete absence of service minded staff. To cut it short: It was not possible to clean the bathroom because cleaning staff had left the hotel earlier (we arrived around 5pm). Second no other rooms were available for us to swap - although we could find available rooms on the hotels website (that argument didn't convince the receptionist). As a result, we had to clean the bathroom ourselves as good as we could with shampoo and lots of hot water. After being in the nearby center we came back 8pm and wanted to eat dinner in the hotel restaurant, but were rejected for some random "german" reason (kitchen stop taking orders 8:45pm). When complaining about this to the receptionist and asking why she didn't tell us to book a seat before we left for town, the explanation was that she couldn't tell this to every arriving guest. I asked her if we needed to book a seat for the breakfast buffet - the answer was clearly a no. We had dinner at a nearby vietnamese restaurant. Next morning we were rejected at the breakfast because we were not "on the list", so we had a nice breakfast at a nearby baker. The rooms are big, but warn out, and this clearly used to be a smokers hotel by the looks and smell. Beds are OK comfy though. No apologies when explaining the above during check-out!
