Is parking available at the property?

Self parking is available on-site for a fee of USD 30 per stay. Valet parking is also offered. Please note that parking is limited and reservations may be required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately USD 25 per person.

Does the property allow pets?

Pets are allowed at the property with a maximum of 2 pets per room. A pet fee of USD 30 per pet, per stay, applies, along with a pet deposit of USD 100 per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

A roundtrip airport shuttle service is available for a surcharge of USD 50 per person (one-way). This service operates 24 hours. Guests can arrange the transfer through the front desk.

What accessibility features does the property offer?

The property features wheelchair-accessible facilities, including limited access to the registration desk, public areas, and rooms. There are step-free entrances and elevators available for guest convenience.

What is the location of the property in relation to key landmarks?

The hotel is located in Santiago's Las Condes district, just a 5-minute walk from Parque Arauco Mall and 6 minutes from Parque Araucano. It is approximately 3.2 miles from Costanera Center and 6 miles from Santa Lucia Hill.

Does the property have a swimming pool?

The hotel features an outdoor swimming pool, which is seasonal and open from November 1 to March 31. The pool is available for guests during operational hours.

What are the policies for guests staying with children?

Children are welcome at the property. Kids can stay for free up to a minimum age of 12 years when sharing existing bedding with adults.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for an additional fee of USD 100 per night, subject to availability. Advance requests for rollaway beds are recommended.

Santiago Marriott Hotel

Average nightly price at Santiago Marriott Hotel by month, last 12 months (USD)
Month	Average price
January	$201
February	$218
March	$383
April	$213
May	$191
June	$192
July	$188
August	$173
September	$160
October	$191
November	$335
December	$177

What guests think

Across recent reviews, Santiago Marriott Hotel earns strong praise for its friendly staff and convenient Las Condes location near malls and restaurants, while many guests note spacious rooms that increasingly feel dated and in need of renovation.

Cleanliness is generally good, but some reported dirty bathrooms, odors, or missed housekeeping, and several said common areas and furnishings look worn. Breakfast receives frequent praise, though a few found it disappointing, and several disliked room service fees, limited selection or hours, and high restaurant prices. Service is usually helpful, yet reviews also mention check-in delays, billing or VAT disputes, and policy surprises such as paid parking or early check-in charges. Expect a comfortable, business-style stay with some aging touches.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Executive lounge is appreciated, and several reviews mention paid parking. Some common areas, including the lobby and restaurant seating, look worn and would benefit from maintenance.

Related guest reviews

10

Brad

Sep 11, 2024

·

Stayed 9 nights

Very nice hotel. The pool was down for maintenance. The staff made arrangements for me to visit a neighboring hotel with a roof top pool. Very good hotel.

6

Ledy

Mar 3, 2025

·

Stayed 1 night

we arrived early for check, and two hours later, they accommodated us after check-in time (30 minutes delay) in another, room that we booked with meeting space in the room, which is not friendly for family circumstances . We went to the pool which is nothing special the water was cold and a lot of winds around

10

Luis

Jul 28, 2025

·

Stayed 1 night

Hotel excelente. Localização excelente. Lounge executivo bastante útil e agradável.

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8

Rosa

Apr 2, 2025

·

Stayed 1 night

Necesita mucho mantenimiento, renovar sillas, mesas, paredes.

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8

Aida

Feb 16, 2022

·

Stayed 2 nights

En general bien Un día sin aseo Solo lo hicieron tarde en la tarde después de reclamo Hotel 5 estrellas debe incluir estacionamiento y debo pagarlo

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8

Rosa

Apr 2, 2025

·

Stayed 2 nights

Necesita mantenimiento todo el hotel!

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10

Janette

Dec 21, 2025

·

Stayed 1 night

The front desk staff--particularly Sophia--were delightful AND extremely helpful. We waited in their lovely executive lounge for our room and Sophia actually came up to let us know personally when our room was ready! We had a spacious junior suite. My only complaint is that we didn't stay longer!

8

Rosa

Apr 2, 2025

·

Stayed 1 night

El hotel necesita mucho mantenimiento, en el restaurante, las sillas, las paredes de las habitaciones y baños.

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6

Leiko

Jul 8, 2024

·

Stayed 2 nights

Hotel antigo porém limpo, no chekin não me informaram nada, a chave ficava sem funcionar tinha que descer até o hall para o cartão da porta funcionar , cobraram o estacionamento. Não voltaria

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8

PATRICIA INES

Aug 12, 2024

·

Stayed 3 nights

Ideal para una estancia en la zona de las condes, junto al shopping Parque Arauco y el Open kennedy. Con facil acceso al transporte publico y la zona con muchas opciones de restaurantes. El desayuno es fantastico y la atencion del personal tambien. La propiedad posee un pequeño gimnasio y una pileta al aire libre

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Cleanliness

Many guests found rooms very clean or spotless, but some reported dirty bathrooms or lobby restroom, lingering odors, and occasional missed or late housekeeping.

Related guest reviews

10

Alexandre

Jul 1, 2024

·

Stayed 5 nights

Hotel fantástico e impecável, com quarto super confortável, tudo funcionava, limpeza do quarto perfeita e funcionarios super atenciosos, para finalizar um cafe da manhã delicioso com diversas opções. No dia do passeio ao parque (muito cedo, 5h da manhã) eles tinham deixado uma maquina de café expressa com tudo (mocachino a cha), com frutas e bolachas

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6

MARIA

Apr 6, 2025

·

Stayed 2 nights

The property was outdated. The lobby furniture was old and the lobby restroom was small, very little water pressure, and dirty. The room was nice. Beds were comfortable but the supples were chintzy. Not what I expected for the high cost. Below standard for a Marriott Hotel.

8

jon

Dec 9, 2024

·

Stayed 1 night

The main areas were very well taken care of except for the lady's room, it clearly needs updating. Our room was spacious and clean but it also needs updating.

8

Aida

Feb 16, 2022

·

Stayed 2 nights

En general bien Un día sin aseo Solo lo hicieron tarde en la tarde después de reclamo Hotel 5 estrellas debe incluir estacionamiento y debo pagarlo

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10

Xiang

Jan 10, 2024

·

Stayed 3 nights

Staff were helpful and friendly. Hotel is in excellent condition. Very clean and safe.

10

Maria

Nov 27, 2025

·

Stayed 3 nights

La habitación estaba impecable. Espaciosa. Limpia La gente muy buena onda. Room service tambien

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6

Nury

Mar 16, 2025

·

Stayed 1 night

El cuarto del hotel huele a viejo, NO tiene extractor en el bano, las toallas son viejas y muy usadas, el bano de mi habitacion tenia cabellos y la tina sucia tambien. Adicional el colchon o mattres era muy blando y muy viejo

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8

marcelo

Jun 16, 2024

·

Stayed 5 nights

My room smelled like weed for days,

4

Jose F S

Jul 26, 2022

·

Stayed 2 nights

Já foi ótimo hotel . Falta adequações necessárias como “ ducha de banheiro” , limpeza melhor dos quartos , não deixar faltar toalha , sabonete e shampoo . Melhorar wi fi instável .

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10

EUN JUNG

Jun 17, 2025

·

Stayed 3 nights

Limpio comodo y tranquilo.

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Rooms

Rooms are spacious with comfortable beds and some city views, but many reviews describe dated decor and bathrooms, worn furniture, limited outlets, and occasional noise or odors.

Related guest reviews

10

ROGER

Feb 2, 2024

·

Stayed 5 nights

Initial room was a bit dated with shower in bath which we had trouble getting out of being over 70 years, but they immediately upgraded us to a walk in shower room, with a better view. Hotel is close to shopping malls and plenty of restaurants to choose from with various cuisines. Hotel staff were excellent - very friendly especially at check-in, and breakfasts were great - we had a breakfast box on two days as we had an early pick-up, and they were more than adequate. They can also book day tours and make recommendations which we found very useful. The hotel restaurant was quite expensive for what we had, and we only ate there for one evening, but all restaurants in the malls were also fairly expensive, so be prepared to pay - Santiago is an expensive place.

8

Bhakti

Apr 7, 2025

·

Stayed 2 nights

Need to get new upgrade in the rooms, furniture is old no charging for computer and mobile phones

8

Pedro Elias

Jul 31, 2025

·

Stayed 4 nights

Muy buen hotel pero sus habitaciones son muy viejas cama, muebles, baño.... están en mora de remodelar.

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8

maria elena

Jul 19, 2023

·

Stayed 4 nights

Is an old building the air condition ( hot) make a lot of noise the hotel have a good location

6

Laurent

Jul 23, 2025

·

Stayed 2 nights

Chambre désuète avec une deco des années 70/80, surtout la salle de bain qui mériterait d’être refaite. Cet établissement est correct mais une rénovation s’impose pour le mettre au standard d’un Marriott, ce qui n’est pas le cas de figure aujourd’hui. Point positif, la chambre est très grande, par contre l’insonorisation n’est pas top car on entend le trafic du boulevard en étant pourtant logé en hauteur… Faites attention au moment du Check out, on a cherché à me faire payer une deuxième fois le séjour qui était prépayé !!! C’est très moyen…

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10

Janette

Dec 21, 2025

·

Stayed 1 night

The front desk staff--particularly Sophia--were delightful AND extremely helpful. We waited in their lovely executive lounge for our room and Sophia actually came up to let us know personally when our room was ready! We had a spacious junior suite. My only complaint is that we didn't stay longer!

10

Rolando

Jul 13, 2024

·

Stayed 4 nights

All good. I had the same issue as in other hotels: the pillows. They are way too soft. That's the only complaint I have.

6

Nury

Mar 16, 2025

·

Stayed 1 night

El cuarto del hotel huele a viejo, NO tiene extractor en el bano, las toallas son viejas y muy usadas, el bano de mi habitacion tenia cabellos y la tina sucia tambien. Adicional el colchon o mattres era muy blando y muy viejo

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8

Shannon

Dec 5, 2025

·

Stayed 2 nights

Lovely room, spacious and comfortable bed. Big shower and free transportation from the airport. Breakfast was disappointing but the rest of the stay was nice.

10

Tais

Jan 8, 2022

·

Stayed 2 nights

ATENDIMENTO MUITO BOM, CAFÉ DA MANHÃ MUITO BOM TAMBÉM. A VISTA DOS QUARTOS É IMPRESSIONANTE, MUITO LINDA .

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Service

Service is widely praised as friendly and helpful, with proactive front desk support and flexibility on changes. However, some guests experienced slow or inconsistent check-in, billing or VAT disputes, early check-in fees, or room service errors.

Related guest reviews

4

Veronika

Mar 25, 2022

·

Stayed 6 nights

Front desk con personal nuevo, que fue poco amable y no entendía el manejo de los cobros en relación a reservas en Expidia. Solo entrega 1 llave y éramos dos personas adultas. El menú a la habitación poca variedad, platos regulares en sabor, siempre se les olvidaba algo de lo solicitado: una cuchara extra, el ketchup q les había pedido, traerme el café con la leche aparte, etc. y después volvían 45min después de haber reclamado con la cuchara faltante, cuando ya tenía el helado derretido.

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10

Brad

Sep 11, 2024

·

Stayed 9 nights

Very nice hotel. The pool was down for maintenance. The staff made arrangements for me to visit a neighboring hotel with a roof top pool. Very good hotel.

10

Yanhua

Mar 7, 2025

·

Stayed 1 night

Front desk service is excellent, they are very helpful & are very warm hearted!

6

Laurent

Jul 23, 2025

·

Stayed 2 nights

Chambre désuète avec une deco des années 70/80, surtout la salle de bain qui mériterait d’être refaite. Cet établissement est correct mais une rénovation s’impose pour le mettre au standard d’un Marriott, ce qui n’est pas le cas de figure aujourd’hui. Point positif, la chambre est très grande, par contre l’insonorisation n’est pas top car on entend le trafic du boulevard en étant pourtant logé en hauteur… Faites attention au moment du Check out, on a cherché à me faire payer une deuxième fois le séjour qui était prépayé !!! C’est très moyen…

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10

steven

Feb 10, 2026

·

Stayed 1 night

Excellent staff and amenities!

10

Janette

Dec 21, 2025

·

Stayed 1 night

The front desk staff--particularly Sophia--were delightful AND extremely helpful. We waited in their lovely executive lounge for our room and Sophia actually came up to let us know personally when our room was ready! We had a spacious junior suite. My only complaint is that we didn't stay longer!

6

Raul

May 22, 2024

·

Stayed 4 nights

Even though the hotel was empty they charge me $85 to have a room before 3 pm. I have never been charge this rate at any other US Hotels. Even though I had paid for breakfast everyday, they informed me that I did not have breakfast included. I had to look for my records to show them.

10

FREDO

Nov 9, 2025

·

Stayed 6 nights

Muy buen hotel y el sevicio excelente

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8

Karen

Mar 16, 2025

·

Stayed 1 night

We arrived early and I do understand checkin was an 3pm. I appreciate this is a rule however it was well after 3 pm when we were able and to check in. Other couple we were travelling with were check in an hour before us. The hotel itself was lovely as most Marriotts are. Just a small numb of front end staff could have been more attentive.

10

Karl

Mar 12, 2025

·

Stayed 5 nights

Always accommodating for changes and checkouts. Easy access and centrally located. Close to mall and offices…

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Location

Frequently praised as excellent and convenient in Las Condes, next to Parque Arauco/Open Kennedy malls, restaurants, and transport. A few note it feels far from main attractions.

Related guest reviews

10

Jose

Apr 20, 2024

·

Stayed 3 nights

Muy buena atención excelente ubicación

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10

Daniel

May 29, 2024

·

Stayed 3 nights

Comfy place to rest. A bit far from attractions but not surprising for a large city. Next to a mall and area with restaurants galore

10

april

Nov 5, 2024

·

Stayed 1 night

Great location!

8

Silvana

Aug 1, 2024

·

Stayed 2 nights

It was a very good experience this hotel is very well located

10

CARLOS ALBERTO

Aug 2, 2024

·

Stayed 9 nights

Excelente localização, próximo ao shopping Parque Arauco, um gigantesco centro de compras com uma fabulosa praça de alimentação. Eles de vários restaurantes fora do shopping.

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6

Irma

May 21, 2023

·

Stayed 2 nights

Location is excellent, close to restaurants and shopping.

8

PATRICIA INES

Aug 12, 2024

·

Stayed 3 nights

Ideal para una estancia en la zona de las condes, junto al shopping Parque Arauco y el Open kennedy. Con facil acceso al transporte publico y la zona con muchas opciones de restaurantes. El desayuno es fantastico y la atencion del personal tambien. La propiedad posee un pequeño gimnasio y una pileta al aire libre

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10

Carina

Aug 25, 2025

·

Stayed 8 nights

The location

8

David

Jul 23, 2023

·

Stayed 3 nights

This hotel has a very good location, its close to the main attractions and has a mall right at the side with nice lunch option, the hotel has a nice breakfast too

10

Karl

Mar 12, 2025

·

Stayed 5 nights

Always accommodating for changes and checkouts. Easy access and centrally located. Close to mall and offices…

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Dining

Breakfast is often rated very good to fantastic, with helpful early takeaway options. Some found breakfast poor or disappointing, considered the restaurant pricey, and disliked limited room service hours, fees, or accuracy.

Related guest reviews

4

Veronika

Mar 25, 2022

·

Stayed 6 nights

Front desk con personal nuevo, que fue poco amable y no entendía el manejo de los cobros en relación a reservas en Expidia. Solo entrega 1 llave y éramos dos personas adultas. El menú a la habitación poca variedad, platos regulares en sabor, siempre se les olvidaba algo de lo solicitado: una cuchara extra, el ketchup q les había pedido, traerme el café con la leche aparte, etc. y después volvían 45min después de haber reclamado con la cuchara faltante, cuando ya tenía el helado derretido.

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10

ROGER

Feb 2, 2024

·

Stayed 5 nights

Initial room was a bit dated with shower in bath which we had trouble getting out of being over 70 years, but they immediately upgraded us to a walk in shower room, with a better view. Hotel is close to shopping malls and plenty of restaurants to choose from with various cuisines. Hotel staff were excellent - very friendly especially at check-in, and breakfasts were great - we had a breakfast box on two days as we had an early pick-up, and they were more than adequate. They can also book day tours and make recommendations which we found very useful. The hotel restaurant was quite expensive for what we had, and we only ate there for one evening, but all restaurants in the malls were also fairly expensive, so be prepared to pay - Santiago is an expensive place.

10

Alexandre

Jul 1, 2024

·

Stayed 5 nights

Hotel fantástico e impecável, com quarto super confortável, tudo funcionava, limpeza do quarto perfeita e funcionarios super atenciosos, para finalizar um cafe da manhã delicioso com diversas opções. No dia do passeio ao parque (muito cedo, 5h da manhã) eles tinham deixado uma maquina de café expressa com tudo (mocachino a cha), com frutas e bolachas

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6

Robert

Apr 19, 2025

·

Stayed 1 night

when did room service then add a delivery fee and then still ask for tips? isnt the "room service" fee included in the pricing for the "room service" menu?

2

Gustavo

Mar 5, 2025

·

Outdated hotel . Terrible breakfast experience , not only the food but also service which was lost and couldn’t organize a simple guest line . Furthermore , we noticed a few fashion things missing from our luggage after check out . Don’t recommend .

10

Jorge

Jun 10, 2022

·

Stayed 2 nights

Walking to a lot of shopping options, excellent restaurant, but only room service after 9pm, unfortunately no fan in the bathroom or windows to open (handicapped traveler). Very good staff overall, Christian at the front desk was very helpful, as was Rodrigo in the bar, unpleasant parking security guard one day. Overall a pleasant stay.

8

Shannon

Dec 5, 2025

·

Stayed 2 nights

Lovely room, spacious and comfortable bed. Big shower and free transportation from the airport. Breakfast was disappointing but the rest of the stay was nice.

10

Juan

Aug 4, 2024

·

Stayed 1 night

Muy buen desayuno y atención general

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8

PATRICIA INES

Aug 12, 2024

·

Stayed 3 nights

Ideal para una estancia en la zona de las condes, junto al shopping Parque Arauco y el Open kennedy. Con facil acceso al transporte publico y la zona con muchas opciones de restaurantes. El desayuno es fantastico y la atencion del personal tambien. La propiedad posee un pequeño gimnasio y una pileta al aire libre

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8

Fabiano

Jul 25, 2024

·

Stayed 1 night

Localização excepcional, staff fantástico e um café da manha fabuloso.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13 $162	14 $162
15 $163	16	17 $556	18 $359	19 $444	20 $150	21 $165
22 $163	23 $189	24	25	26 $241	27 $139	28 $140
29 $158	30 $263

Su	Mo	Tu	We	Th	Fr	Sa
		1 $257	2 $393	3 $195	4 $150	5 $172
6 $132	7 $156	8 $160	9 $169	10 $141	11 $136	12 $126
13 $132	14 $156	15 $154	16 $150	17 $133	18 $132	19 $132
20 $130	21 $147	22 $161	23 $133	24 $132	25 $143	26 $126
27 $138	28 $138	29 $140	30 $140	31 $126

Santiago Marriott Hotel

Prices for Santiago Marriott Hotel

Monthly average prices

About this property

Location

Room options

Executive Room, 1 King Bed, City View (Executive Level)

Deluxe Room, 1 King Bed, City View

Deluxe Room, 2 Double Beds, City View

Family Suite, 2 Bedrooms, City View

Executive Room, 2 Double Beds, City View

Suite, 1 Bedroom, Executive Level (Twobay Suite)

Junior Suite, 1 Bedroom, City View

City Room, 1 King Bed

Executive Suite, 1 Bedroom, Executive Level

Room, 2 Queen Beds

Guest reviews of Santiago Marriott Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Santiago Marriott Hotel

Considering this hotel for your Santiago trip?

Prices for upcoming dates