Name: The Ritz-Carlton, Santiago
Address: Calle El Alcalde No. 15, El Golf, Santiago, Santiago (and vicinity), Chile, Santiago, Santiago Province, Chile
Rating: 8.95

Guest reviews

8.9

Fabulous

Based on 532 verified reviews

Who stays here?

Business

28%

Couple

42%

Family

18%

Group

7%

Solo

3%

What guests think

AI-generated summary based on recent guest reviews

At The Ritz-Carlton, Santiago, travellers consistently praise the friendly, attentive staff, safe Las Condes location near the metro and restaurants, and standout breakfasts, while noting dated details and occasional maintenance or service lapses that temper otherwise comfortable stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Maria H

Mar 4, 2026

·

Stayed 2 nights

We arrived on a Saturday evening. The hotel staff (entrance and reception) were distant and not helpful. The same on Monday morning at the concierge, while asking for information. Seemed like the staff were doing us a huge favor. The only reason I did not give a lower grade is because the quality of services improved a lot from Sunday evening. I stayed in Santiago many times before in another hotel, with far better service and newer rooms. Decided to try a diferent hotel this time and regreted.

10

Leslie

Feb 18, 2026

·

Stayed 3 nights

Excellent all round. Great safe location with many attractions shops and restaurants nearby. Great staff. Breakfast buffet superb. Nice room with all the amenities. Highly recommended

10

Olga

Jan 21, 2026

·

Stayed 2 nights

A wonderful hotel!!

10

john

Jan 15, 2026

·

Stayed 6 nights

Pool

10

Arun

Nov 23, 2025

·

Stayed 4 nights

Good hotel in Santiago,clean and staff were friendly.

Calle El Alcalde No. 15, El Golf, Santiago, Santiago (and vicinity), Chile

Location

With a stay at The Ritz-Carlton, Santiago in Santiago (Las Condes), you'll be within a 15-minute walk of Tobalaba Urban Market and Costanera Center. This luxury hotel is 1.8 mi (2.9 km) from Casacostanera and 2.3 mi (3.8 km) from Parque Arauco Mall.

Apoquindo(0.1 miles)

Peru Plaza(0.2 miles)

Tobalaba Urban Market(0.3 miles)

Los Leones Golf Club(0.4 miles)

Costanera Center(0.7 miles)

Gran Torre Santiago(0.8 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for a fee of USD 16 per day. Valet parking is also offered. Reservations are not required for parking.

Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee of approximately USD 25 for adults and children.

Pets are allowed at the property with a fee of USD 125 per pet, per stay. Service animals are exempt from fees.

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in is available for a fee, subject to availability.

A roundtrip airport shuttle is provided for a surcharge of USD 100 per vehicle (one-way) and is available 24 hours.

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility features are not provided.

The hotel is located in the Las Condes area of Santiago, within a 15-minute walk of Tobalaba Urban Market and Costanera Center. It is approximately 1.8 miles from Casacostanera and 2.3 miles from Parque Arauco Mall.

Yes, the hotel features an indoor pool and an outdoor heated pool. The operational hours for the pool are not specified.

Children 12 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

The Ritz-Carlton, Santiago

Amenities

Property description

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