Name: Village Hotel Swansea
Address: Fabian Way, St. Thomas, Swansea, Wales, United Kingdom, Swansea, Swansea, GB
Price range: $93–$223 per night
Rating: 7.7

What guests think

At Village Hotel Swansea, guests consistently praise the friendly, helpful staff and handy location for the marina and city, while feedback is mixed on room upkeep, noise, lift outages, and extra charges for parking and leisure access.

The gym, pool and sauna are a popular draw, though they can be busy, sometimes cold, and child access times apply. Breakfast receives the most complaints for limited choice, poor organization or lukewarm food, while bar meals are generally acceptable but service can be slow and the venue lively. Rooms often have comfortable beds and good space, but several guests report patchy Wi‑Fi, weak air‑conditioning or heating, and dated fixtures. Overall, expect welcoming staff and strong amenities, balanced by variable upkeep and an underwhelming breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Well-equipped with a popular gym, pool and sauna, plus a lively bar; however, recurring lift outages, crowds, and extra charges for parking and leisure access are noted. Some guests also mention early bar closing times.

Related guest reviews

6

Philip

Oct 20, 2025

·

Stayed 1 night

Staff were amazing. All lifts were out none were working. You can imagine how hard the staff worked

4

dewi

Aug 28, 2024

·

Stayed 1 night

Pool not included in price and freezing. Kids not allowed in after 7pm. Breakfast awful quality for price

8

RICHARD

Oct 20, 2023

·

Stayed 1 night

2nd recent overnight stay at the Village. Had a club room this time which I preferred as it was larger and better furnished. Onsite good gym, parking and Starbucks all a plus. Couple of areas for improvement: breakfast - not very exciting range of choices and pet peeve of concentrated orange and apple juice which seems a bit naff. Internet is also not the greatest here - just about ok for work purposes but could do with an upgrade

8

patrick

Jul 19, 2024

·

Stayed 1 night

Surprised to be asked to pay £5 for use of the SPA after paying £ 140 for the room. Most hotels this is inclusive.

10

Ryan

Jan 25, 2024

·

Stayed 1 night

Very nice hotel. Room was spacious and clean. Bathroom tidy and clean. Restaurant was open to public also so busy, but food was reasonably priced and tasty. Shame they still charge you £5 for parking even when staying at the hotel.

2

Wayne

Oct 26, 2025

·

Stayed 1 night

Elevator didn’t work the hole time

10

Chris

Oct 31, 2025

·

Stayed 3 nights

Bar was well stocked and food was nice. Bar did close a little early though (9:30pm - 10pm) which was a shame.

8

WYN

Jul 7, 2023

·

Stayed 1 night

The only feature about this hotel I don't like is that being asked to pay £5 to stay in a virtually empty car park is commercially avaricious.

10

Lynne

Oct 26, 2025

·

Stayed 1 night

Didn’t use breakfast facilities but the bar, room and lesuire facilities were great. Would definitely recommend.

8

Jonathan

Oct 28, 2025

·

Stayed 1 night

Club room was great. Comfortable bed, good view of the port, great shower and great smart TV. Coffee machine was a nice touch and the Gym and pool package was good. Not so good was the lift not working although the staff were taking people up in the staff lift if needed. I was on the 5th floor though! The restaurant was slow, and screaming kids that the parents couldn't control! Food was good but 35 minute wait! Changing rooms were being refurbished so I was warned against using them as not secure.

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Cleanliness

Cleanliness is mixed: many report tidy, clean rooms, but others cite dirty bathrooms, bad odours, stained linens or carpets, and inconsistent or infrequent housekeeping.

Related guest reviews

2

Naomi

Aug 17, 2024

·

Stayed 3 nights

We decided to book this hotel as it looked an upgrade on a premier inn. It wasn’t ! The room bathroom was dirty, there was a rusty plug hole. We had half used toilet roll and the toilet was dirty too. The air con didn’t work and would go below 19 degrees even if it had worked. Too noisy for the window to be open as it was a Mecca for drinkers. It was like a weatherspoons down at reception. Breakfast was stone cold every day and the selection of continental was ok. Although there were no muffins on two of the days. They had no hot chocolate satchets either in the middle of the summer holidays ?? The walk to the room had bright paint and carpets but it was filthy and needed hoovering very badly. Very dissapointed. When I raised the fact rhey had taken £30 from my account they promptly came back to and said they would refund in 2-3 days and I’ve heard nothing back to any of my follow ups. Very poor ! The staff are friendly but it by no means makes up for the hotel being so run down and poorly managed.

4

Sophie

Sep 23, 2025

·

Stayed 1 night

Placed in a room next to gym where music was playing so loudly you could hear every beat. No solution offered by staff. Went in until around 9pm and then again from 7am. Bathroom was dirty. Have stayed before but never experienced this.

6

alison

Aug 8, 2023

·

Stayed 13 nights

The property is in a great area close to bars and restaurants in town, marina and SA1. The staff are friendly and helpful but the rooms and corridors/ stairs and landing are looking a bit worn out, stains on carpet, dust on skirtings and windowsills etc. Bathroom had mould in the shower and bath. Saying that though I would stay there again as very convenient location and has a great bar area which serves food too.

10

Misterminchie

Nov 9, 2025

·

Stayed 2 nights

Very tidy

10

Catherine

Nov 22, 2025

·

Stayed 1 night

Lovely clean room with very pleasant staff who were attentive and helpful.

10

Melanie

Jul 19, 2024

·

Stayed 1 night

Lovely clean room staff lovely couldnt fault it

8

Colin

Mar 2, 2025

·

Stayed 1 night

Excellent stay with only downside being a terrible smell of drains in the bathroom which we reported on leaving

8

Jane

Jun 14, 2024

·

Stayed 2 nights

The bar and restaurant were nice. It's not far to walk to the beach or the center of town. The food was nice but breakfast was a bit poor on one of our mornings. The bathroom was a bit worn, mouldy and dirty but other than that we had a great stay.

4

John

Aug 3, 2024

·

Stayed 1 night

Friendly staff but IMPOSSIBLE to contact the hotel before or during the stay. Room was not well cleaned, bed linen was stained and torn, bathtub enamel was chipped leaving a large rusty hole, extractor fan did not work. Half of room service order was missing and they allowed me to buy items that weren't even available. Only way to contact the team was a web-chat that after 30 minutes had still not been answered and I gave up waiting. A disappointing experience overall.

2

Bee

Jul 29, 2025

·

Stayed 1 night

I have raised a complaint which has not been dealt with, there was fecal matter in the carpet of the disabled room I booked, a used earbuds and a ball of hair by the bed too. Facilities and staff were lovely however.

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Rooms

Rooms are generally comfortable and sometimes spacious, but several guests experienced noise from gym classes or public areas, unreliable Wi‑Fi, weak heating/air‑conditioning, and dated décor.

Related guest reviews

10

Helen

Feb 27, 2023

·

Stayed 1 night

Most comfortable beds ever

4

mark

Jun 18, 2025

·

Stayed 1 night

Worst village hotel I’ve stayed at very bland and restaurant closed main bar extremely busy and slow service. Rooms in need of a re design.

8

Andy

Aug 11, 2024

·

Stayed 3 nights

Room was spacious

8

RICHARD

Oct 20, 2023

·

Stayed 1 night

2nd recent overnight stay at the Village. Had a club room this time which I preferred as it was larger and better furnished. Onsite good gym, parking and Starbucks all a plus. Couple of areas for improvement: breakfast - not very exciting range of choices and pet peeve of concentrated orange and apple juice which seems a bit naff. Internet is also not the greatest here - just about ok for work purposes but could do with an upgrade

4

Nathaniel

Aug 18, 2024

·

Stayed 3 nights

Ok so there was 2 adults and two preteen children staying in the room. The ac didn’t work! The staff were absolutely great in trying to help us but ultimately couldn’t. An engineer came to the room and looked at the ac, blowing warm air and told us that the ac wouldn’t work properly as it was above the swimming pool and the ac being set at 19c’. A.. if this is the case our room should have been put on the other end of the hotel. B. I think this may have been a bit of a lie. The ac was blowing warm air. The staff gave us two fans, which helped but not massively. We woke up every morning with headaches due to the heat.

2

Denise

Mar 15, 2024

·

Stayed 2 nights

We book two rooms for ourselves, and our family. The hotel was ok, but instead of a nice view of the sea, our room was looking at a big black box with hill at the back of the hotel. The shower head couldn’t be adjusted, and kept swinging to the left soaking the bathroom floor and hopeless to get showered. The sofa next to our two single beds had dubious stains. But the worst part, we were woken at 6.15am with what can only be described as the loudest house music with a thumping beat, plus someone shouting at decibels. We called reception who apologized because our room was situated over spin class!! It went on for an hour! I’d never want to stay at this hotel ever again. To be fair, the reception staff and restaurant staff were brilliant! No complaints there.

6

James

Feb 2, 2025

·

Stayed 1 night

Heating in the room didn't work, needed a portable fan heater which I asked for. Aircon kept thinking it had reached 23c but was more like 18c which just wasn't warm enough. Internet access was so slow it was almost unusable, I couldn't watch any YouTube videos and websites were slow to load. It started working better very late on when I assume most people were sleeping (past 11pm) and demand was lower. Average experience overall. Staff were friendly though and breakfast was ok.

2

Robert

Nov 30, 2023

·

Stayed 1 night

Spinning class beneath my room started at 5.45AM loss of sleep and all control from hotel, I thought a hotel was for relaxation and sleeping not being woken up at 5.45AM, a full refund should be offered as a minimum requirement, I await a reply

2

Amira

Nov 24, 2024

·

Stayed 2 nights

This place was modern and trendy but sadly missed out on sound proofing. We were on the second floor and there was music blaring from the event space on the floor below till after 1am each night. The room was otherwise comfortable if a little shabby in the bathroom. The breakfast was fine. Was hoping to use this place regularly to visit my daughter at University down the road, but I will pay more to stay somewhere else next time

4

Nick

Nov 9, 2025

·

Stayed 1 night

The room smelt on entry so had to open the window and the internet was terrible

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Service

Service is widely praised as friendly and helpful, with thoughtful touches like early breakfasts for events; however, responses can be slow and it can be hard to reach staff or resolve issues at times.

Related guest reviews

10

Simon

Jul 28, 2025

·

Stayed 1 night

Every member of staff was excellent

10

geoff

Jan 1, 2026

·

Stayed 1 night

Your reception staff are extremely professional and friendly, especially as it was New Year’s Eve and the hotel was extremely busy. Rachael was especially helpful.

10

Jonathan

Feb 5, 2024

·

Stayed 1 night

My stay was comfortable and the staff could not have been more helpful and caring.

6

Mike

Jan 6, 2023

·

Stayed 2 nights

Stayed in many Village hotels and find them generally very good, however the slight issue with this one seemed to be the experience of some of the staff, some not very customer friendly and came over as bored or couldn't wait to go home, several mix ups with both my dinners too.

10

Tim

Jul 18, 2025

·

Stayed 1 night

Brilliant stay at The Village hotel, very friendly staff, really good facilities including the gym/spa and having a Starbucks next door was brilliant. The staff even arranged a super early morning breakfast option before my Ironman race, great service.

10

David

May 1, 2024

·

Stayed 1 night

Form the moment I checked it the staff were Great very helpful

8

Jonathan

Oct 28, 2025

·

Stayed 1 night

Club room was great. Comfortable bed, good view of the port, great shower and great smart TV. Coffee machine was a nice touch and the Gym and pool package was good. Not so good was the lift not working although the staff were taking people up in the staff lift if needed. I was on the 5th floor though! The restaurant was slow, and screaming kids that the parents couldn't control! Food was good but 35 minute wait! Changing rooms were being refurbished so I was warned against using them as not secure.

10

Richard

Jul 14, 2025

·

Stayed 2 nights

Village Hotels are always a nice stay, but they went better than usual by prepping early breakfasts from 4am for those participating in the Swansea Ironman on the weekend. Great service.

4

John

Aug 3, 2024

·

Stayed 1 night

Friendly staff but IMPOSSIBLE to contact the hotel before or during the stay. Room was not well cleaned, bed linen was stained and torn, bathtub enamel was chipped leaving a large rusty hole, extractor fan did not work. Half of room service order was missing and they allowed me to buy items that weren't even available. Only way to contact the team was a web-chat that after 30 minutes had still not been answered and I gave up waiting. A disappointing experience overall.

8

Elizabeth

Apr 7, 2024

·

Stayed 2 nights

Whilst we had a lovely time, the room was not made up by house keeping on the day were staying over again, and only one towel provided. When we went to say something the receptionist didn’t even look up.

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Location

Convenient for the marina/port and walkable or a short drive to the city, though the hotel is a little tucked away and a few guests found access or signage confusing.

Related guest reviews

8

Thomas

Jun 22, 2025

·

Stayed 1 night

Nice quiet location

10

James

Jun 23, 2023

·

Stayed 1 night

great hotel, great location

4

Heather

Jul 8, 2023

·

Stayed 1 night

We found Langdon Road, as the address suggested, but went up and down three times to find the Hotel. There didn't appear to be a sign to direct us to the Hotel, which was tucked behind the blocks of flats. As a result, we were stressed when we arrived. I think we were expected to use Sat Nav, which we do not use.

10

Lorraine

Sep 7, 2023

·

Stayed 3 nights

Excellant facilities. Perfect location, close to town but not in it

10

Roger

May 10, 2025

·

Stayed 1 night

access is not brilliant a little tucked away,but we had an annual old boys dinner,the hotel is very clean staff worked well,very courteous,but and it is a very big but,£34 for one bottle of south african wine,way overpriced not happy. ROGER TROLLOPE.

10

Judith

Aug 24, 2025

·

Stayed 1 night

Lovely, convenient location. Room large and clean. Everything you need for a filling breakfast

8

Charlotte

Mar 6, 2023

·

Stayed 1 night

Second stay in this good value hotel in the Marina, only a gentle 15 minute walk into the centre. Room comfortable but tired looking in places. Would recommend for the price.

8

Dee

Jun 8, 2024

·

Stayed 1 night

Great location hotel room fresh and clean , speedy check in great value for money

8

Jane

Jun 14, 2024

·

Stayed 2 nights

The bar and restaurant were nice. It's not far to walk to the beach or the center of town. The food was nice but breakfast was a bit poor on one of our mornings. The bathroom was a bit worn, mouldy and dirty but other than that we had a great stay.

8

Selvaranee

Jun 10, 2024

·

Stayed 1 night

clean, covenient, near the port

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Dining

Breakfast is frequently criticized for limited choice, poor organisation or lukewarm food; bar meals are generally acceptable but service can be slow, prices can feel high, and the venue can be very busy.

Related guest reviews

6

Harry

Apr 11, 2023

·

Stayed 1 night

I tried the village as my friend normally uses them (not the Swansea one though) so I paid a bit more than my usual and gave it a go. Never again though. Worst breakfast I have ever had. - ended up going elsewhere and I stay away a lot!!

8

john

Jan 19, 2024

·

Stayed 1 night

Good hotel , modern and stylish Nice to be met with pleasant receptionist who informed me that food available till ten . Unlike other hotels you could mention who use any excuse they can to close the bar and restaurant ! Food pretty good too Recommend this hotel

10

Stuart

Nov 11, 2024

·

Stayed 1 night

Room was bug & comfortable, food in the bar was delicious .

8

Gary

Feb 20, 2023

·

Stayed 1 night

No option in review for food, hot breakfast FOOD? was reported to management as part of another review direct with Village hotels. Deplorable and inedible (didn't even put it on my plate it was so bad) and should never have been put out No management feedback considering the content of the feedback.

6

STEPHEN

Dec 16, 2025

·

Stayed 1 night

Nice room, comfortable, quiet and warm. Busy busy hotel and leisure facilities. Busy bar with decent evening food at a fair price. Breakfast was awful on so many levels and I was disappointed to be changed three different prices for the same drink, even after complaining.

10

Chris

Oct 31, 2025

·

Stayed 3 nights

Bar was well stocked and food was nice. Bar did close a little early though (9:30pm - 10pm) which was a shame.

4

Colin

Jul 5, 2025

·

Stayed 1 night

There were a few things I could mention about my stay, but the main one that really stood out was the cost of a children’s jacket potato with beans. I genuinely wish I could include a picture of what they served—it’s hard to believe they charged £10 for it. Absolutely ludicrous. And before anyone reading this says, “Just pick something else,” this was an allergy-directed meal. It wasn’t about being picky—it was about safety. To make things worse, the air conditioning actually made the room hotter. It ended up being a rough night’s sleep, which definitely affected the overall experience.

4

Mick

Jan 19, 2024

·

Stayed 3 nights

Was very let down with my stay, food wasn’t very good at all, breakfast or my dinner I ordered to my room, I ate away after that. The rooms have very thin walls and you can hear everything, people using toilet, conversations. Last night a delivery lorry pulled up at just before midnight banging around and making lots of noise. Right at front of hotel under my room window. Overall bad experience

6

Angela

Oct 5, 2025

·

Stayed 1 night

It was ok the breakfast was very poor with limited choice and the choice was very poor

10

Susan

Jun 17, 2025

·

Stayed 1 night

Brilliant stay, staff accommodation. Breakfast not very organised, no cups, milk etc. Nothing topped up or checked regularly. We had to keep asking for things but staff didn't acknowledge with a smile would just walk off and get what was needed. Not what you expect from a hotel of this standard. Overall would stay again but unsure if we would book breakfast!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$99
February	$110
March	$111
April	$104
May	$120
June	$118
July	$141
August	$130
September	$127
October	$117
November	$115
December	$99

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $204
6 $106	7 $125	8 $209	9 $191	10 $108	11 $140	12 $204
13 $93	14 $184	15 $193	16 $187	17 $105	18 $122	19 $155
20 $95	21 $177	22 $160	23 $159	24 $119	25 $172	26 $157
27 $93	28 $147	29 $207	30 $133

Su	Mo	Tu	We	Th	Fr	Sa
				1 $105	2 $123	3 $155
4 $94	5 $164	6 $171	7 $170	8 $119	9 $127	10 $160
11 $96	12 $180	13 $222	14 $128	15 $106	16 $223	17 $156
18 $97	19 $128	20 $154	21 $158	22 $108	23 $127	24 $159
25 $95	26 $123	27 $171	28 $143	29 $108	30 $130	31 $159

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About this property

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What guests think

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