Is parking available at the property?

Yes, free self-parking is available on-site. Valet parking is also offered for a fee of AUD 15 per day, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee ranging from approximately AUD 34.95 to 44.95 per person.

What are the standard check-in and check-out times?

Check-in is available from 2:00 PM, and check-out is until 10:00 AM. Early or late check-in/check-out may be requested, but availability is subject to the property’s discretion and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property has limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features such as wheelchair-accessible rooms and bathrooms are not detailed.

What is the location of the property in relation to key landmarks?

The property is located in Townsville, connected to the convention center, within a 15-minute walk of the Magnetic Island Ferry Terminal and Museum of Tropical Queensland. It is approximately 1.4 miles from the Maritime Museum of Townsville and 1.7 miles from Queens Gardens.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. Pool access is from 7:00 AM to 7:00 PM, and it is seasonal.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified. Families can enjoy amenities such as family rooms.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of AUD 50 per night, subject to availability. Advance request or confirmation may be required.

The Ville Resort - Casino in Townsville

Average nightly price at The Ville Resort - Casino by month, last 12 months (USD)
Month	Average price
January	US$149
February	US$165
March	US$178
April	US$213
May	US$195
June	US$184
July	US$214
August	US$203
September	US$201
October	US$196
November	US$174
December	US$178

What guests think

Across many reviews, The Ville Resort - Casino stands out for its beautiful pool area and scenic ocean or marina views, while travellers praise the friendly staff, clean rooms, and the convenient location near the ferry and The Strand.

Rooms range from modern and comfortable with great views to dated or noisy for some, with occasional issues like thin walls or music from events. Facilities are a major draw, though parking can be inconvenient and bar service by the pool is sometimes slow. On-site dining offers variety, but reviews note mixed quality and value, the need for reservations at busy times, and limited late-night options. Expect a scenic resort stay with strong poolside appeal and occasional service or access hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The resort-style pool and swim-up bar are frequent highlights, with guests also enjoying the on-site casino, spa and gym. Parking is repeatedly described as inconvenient or limited.

Related guest reviews

10

Michelle

15 Sept 2025

·

Stayed 1 night

Fabulous room and the pool was fantastic.

10

Maria

29 Jun 2025

·

Stayed 1 night

My family and I really enjoyed our stay at The Ville Resort Casino. Our room had a beautiful Marina view one night and ocean view from another room on our second stay. The hotel was clean and modern. We stayed in the deluxe rooms. Excellent service from the staff. We also really enjoyed the pool area, day spa and the buffet breakfast and dinner at Palm House in the hotel. Definitely will be re booking

4

Alec

4 Oct 2025

·

Stayed 2 nights

Parking was appalling there is NO allocated parking for guests it took over 15 minutes to park each time we left the Resort. The Restaurant do not offer anything other than a full breakfast at $45, we are older adults who would maybe eat some fresh fruit a coffee and a slice of toast. I doubt I shall return

6

Craig

12 Oct 2024

·

Stayed 4 nights

There were a series of problems with our stay. We had noisy neighbours in a room from midnight to 0630 one night. We had all sorts of problems ordering food and drinks from the poolside bar and app. The app wasn’t working one day and we were asked to go inside to two separate locations to order food and drinks. To top that the staff were rude at having to deliver the order to the pool deck. Our room was not serviced one day. When it was little things like milk were not replaced. We paid quite a lot for this stay for 4 nights and we simply expected more from this so-called premium location. We were spoken to in a dismissive way in the casino one night so we left without playing any of the games. Songs restaurant was enjoyable in the hotel. We got the best service of our stay as we were leaving when the Irish guy placed our luggage in our car. He was polite and attentive. I did raise these issues with the Duty Manager who comped a breakfast for both of us one day. However as it was a buffet it was hardly costing the hotel anything. The pool area is the winning feature. If only the service was better. The male lifeguard was attentive and did a good job.

10

Daniel

13 Aug 2024

·

Stayed 2 nights

Excellent delivery of specialty requests to the room pre arrival. And very helpful staff. Excellent room cleaning when we made a mess. Really nice facilities from the view, the bath, the gym, the restaurants, the pool and poolside bar.

8

Glen

27 Jun 2023

·

Stayed 1 night

Stay in Townsville regularly on business - well appointed rooms, good food options. Parking not ideal as it’s across the road and not undercover Definitely recommend

10

Rachel

13 Aug 2025

·

Stayed 4 nights

Always amazing! With one of the best swim-up pool bars in Australia. Definitely suggest an ocean view room.

10

Hazit

24 Apr 2025

·

Stayed 1 night

Clean and well maintained rooms, however parking is inconvenient.

10

Tram

24 Oct 2025

·

Stayed 1 night

Really lovely to stay with a beautiful pool.

10

Sharon

2 Aug 2024

·

Stayed 1 night

Immaculate room, choice of three restaurants, casino floor, sports bar, great breakfast. Only stayed one night enroute to magnetic island but would have been happy to stay longer. Lovely property

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Cleanliness

Rooms are widely praised as clean or immaculate, with housekeeping often noted as excellent. A few mention maintenance lapses such as dirty grout, stained carpets, or dated, musty hallways.

Related guest reviews

10

Melanie

4 Oct 2025

·

Stayed 1 night

The room had a great view. Clean and spacious

10

Tara

3 Apr 2025

·

Stayed 1 night

Booked here day of after needing to check out at another hotel due to unacceptable pest levels in the room...The Villa was a wonderful replacement! Beds are spring based, but more comfortable then the first appear. The pillows were wonderful! Clean room and bathroom. We arrived later in the evening after a long drive, so having a room service option was great (and tgey were quick!) Regret not being able to stay longer and enjoy the casino.

10

Sue

10 Feb 2025

·

Stayed 2 nights

Love how clean it was

10

Lia

2 Jul 2025

·

Stayed 2 nights

Clean and tidy. Kids loved the pool

10

Cody

13 Oct 2025

·

Stayed 6 nights

Great stay. Rooms were clean and staff were very friendly.

10

Emma

20 Oct 2025

·

Stayed 4 nights

The rooms were immaculate and the daily room cleaning was outstanding. The buffet options were great - healthy and lots of options. The pool area was beautiful and such a lovely resort vibe. The onsite restaurants were convenient. My only feedback would be to have more staff at the pool bar as service took a very long time. Other than that we loved our stay and will be back if we come back to Townsville.

8

Kelly-Anne

5 Apr 2025

·

Stayed 1 night

Staff were friendly and helpful. Room had amazing views of magnetic island. The room was clean, tidy and good size. The bed and pillows were comfortable. The only feedback is the hallways do not match the presentation of the Casino entrance, they are old, outdated and musky. The walls are quite thin, could hear the people next door move about early hours of the morning.

6

MARK

16 Mar 2023

·

Stayed 2 nights

rooms need a good clean carpet terrible not clean at all.

10

AGATHA

26 May 2024

·

Stayed 2 nights

Great service always happy to help and the accommodation was great. Clean and fresh!

8

Sally

26 Nov 2024

·

Stayed 2 nights

Likes: room, view, quarterdeck atmosphere and food dislikes: grout in shower- dirty food at miss songs ... not as nice as last visit

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AI-generated summary based on recent guest reviews

Rooms

Many guests liked the spacious layouts, comfortable beds, and impressive ocean or marina views, with several noting modern or recently refurbished rooms. Others found some rooms dated or noisy (thin walls or event music), and a few missed balconies or disliked shower-over-bath setups.

Related guest reviews

10

Melanie

4 Oct 2025

·

Stayed 1 night

The room had a great view. Clean and spacious

8

CHERYL

24 Oct 2025

·

Stayed 1 night

Very comfortable bed. Plenty of room in the walk-in shower for disability customers.

10

Bianca

12 Jul 2025

·

Stayed 1 night

Great location close to Ferry Terminal with a stunning view of Magnetic Island.

10

Chayse

15 Sept 2025

·

Stayed 3 nights

Ocean view

10

Marinka

4 Jan 2025

·

Stayed 1 night

Excellent facilities, 24 h reception. The newly refurbished rooms and bathroom are lovely. Will stay again on our drive back down from Cairns.

8

Kelly-Anne

5 Apr 2025

·

Stayed 1 night

Staff were friendly and helpful. Room had amazing views of magnetic island. The room was clean, tidy and good size. The bed and pillows were comfortable. The only feedback is the hallways do not match the presentation of the Casino entrance, they are old, outdated and musky. The walls are quite thin, could hear the people next door move about early hours of the morning.

10

Marika

30 Dec 2025

·

Stayed 2 nights

Good stay but rooms can do with an update

2

Linda

4 Oct 2023

·

Stayed 1 night

the music was way to loud we could hear it from the 17th floor and all you could hear was doof doof doof when i rang and asked could they get it turned down a bit i was told NO so no was not happy with our stay

8

Peter

4 Nov 2024

·

Stayed 1 night

the room is nice and comfortable the bathroom shower is dangerous. who these days puts a bathtub in with shower, i would hate to be full and shower in the bathtub why install shuch a narrow bath.

8

Adrian

18 Nov 2024

·

Stayed 1 night

Last minute booking, comfortable room. Woke to a lovely ocean view. Spacious bathroom and room.

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Service

Service is frequently described as friendly and helpful across reception, housekeeping and valet, with some standout staff praised by name. However, reviews also note inconsistent experiences including slow or poor check-in, delays or issues with room or pool-bar service, and occasional billing or access problems.

Related guest reviews

6

Barry

26 Sept 2023

·

Stayed 1 night

We experienced very poor room service for our in room dining which reception commented they had received complaints concerning this. Once I had checked out I received a phone call telling me that my debit card would not work and had to go back to reception where I found they were trying to bill someone else’s card so overall I would cross this hotel right off my list, never to try a stay there again.

10

Kelvin

3 Nov 2025

·

Stayed 1 night

The staff at the casino were so accomodating for my elderly mother and sister. The simple considerations like finding a room with a walk in shower. My mother found the rooms luxurious and the food in the cafe delicious, the staff friendly and the atmosphere refreshing. Thank you

10

Sharon Elizabeth

15 May 2025

·

Stayed 10 nights

The staff was extremely professional and courteous. My preferences for a room location away from the elevators was taken into consideration for which I was very grateful! Will definitely stay at this property when I return to Townsville!

8

Karen

29 May 2024

·

Check in took way too long. Pre-filled the emailed form which was not completed on the form when checking in therefore it needed to be written again. The process was lengthy and others in line were also disgruntled. The room itself was good. The parking is across the way and not well lit. Concerning when going out to the vehicle at night.

2

Brendan

20 Sept 2024

·

Stayed 1 night

Twice i have stayed at the resort paying good money to be there and twice i have been refused entry as a guest. Im not impressed with the service and feel ripped off. The staff were surprised when i told them i was a guest staying at the resort each time and still were not budging on letting me enjoy my stay in the casino. I dont know we hat else to say aopart from im rather dissapointed.

4

Zongjie

21 Jun 2023

·

Stayed 3 nights

Theres a door between 2 rooms which is weird and make me feel unsafe someone can get in the room in mid of the night Staff opened the door and came in to fill the minibar without getting the consent.

6

Craig

12 Oct 2024

·

Stayed 4 nights

There were a series of problems with our stay. We had noisy neighbours in a room from midnight to 0630 one night. We had all sorts of problems ordering food and drinks from the poolside bar and app. The app wasn’t working one day and we were asked to go inside to two separate locations to order food and drinks. To top that the staff were rude at having to deliver the order to the pool deck. Our room was not serviced one day. When it was little things like milk were not replaced. We paid quite a lot for this stay for 4 nights and we simply expected more from this so-called premium location. We were spoken to in a dismissive way in the casino one night so we left without playing any of the games. Songs restaurant was enjoyable in the hotel. We got the best service of our stay as we were leaving when the Irish guy placed our luggage in our car. He was polite and attentive. I did raise these issues with the Duty Manager who comped a breakfast for both of us one day. However as it was a buffet it was hardly costing the hotel anything. The pool area is the winning feature. If only the service was better. The male lifeguard was attentive and did a good job.

10

Shayman

22 May 2025

·

Stayed 1 night

The service was great staff was great, room service was very quick. Loved our stay look forward to next time

10

Sally

8 Apr 2025

·

Stayed 1 night

Jane on check in was awesome. Thankful to be allowed early check in. Smooth, easy and hospitable. Thanks

10

Jeremy

1 Jan 2025

·

Stayed 2 nights

Jane on the front desk was excellent. She was very courteous and helpful

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Location

Scenic waterfront setting near The Strand and close to the ferry terminal to Magnetic Island draws consistent praise. A few note it’s a bit of a walk to other eateries and that having a car can help.

Related guest reviews

10

Natalie

7 Jul 2025

·

Stayed 1 night

Wonderful location.

8

Cliff

13 Jun 2023

·

Stayed 2 nights

Great location

10

allan

5 Jun 2025

·

Stayed 3 nights

Went for wedding. Good place for wedding, nice atmosphere, but if you didn't want to eat there it was a long walk to any cafes. Close to ferry terminal for day trip to magnetic island

8

Debbie

26 May 2023

·

Stayed 2 nights

Location is lovely, room clean and tidy but just a little tired - hole in wall not plastered, windows dirty and hard to see out. Overall property is lovely and will be back!

10

Bianca

12 Jul 2025

·

Stayed 1 night

Great location close to Ferry Terminal with a stunning view of Magnetic Island.

10

Shannon

11 Dec 2022

·

Stayed 2 nights

Lovely property. Fab pool and Miss Songs restaurant was great. Prob the best place to stay in Townsville but hire a car if you are there for more than a couple of days. Bit of a walk to restaurants and attractions.

10

Darren

31 Mar 2023

·

Stayed 2 nights

As this was a weekend of drinking this was in the casino so was didn't need a taxis as they had restaurant's and bars close by. The pool was beautiful as well. This is walking distance to the ferry as well so you can have a trip to maggie island. Just grab some snack from woolies and coles and you will not need to lea e this area and drink and gambling at night after a trip over from maggie island.

10

Robert

10 Sept 2025

·

Stayed 3 nights

Nicely renovated property which is close to the Main Street The Strand.

8

Lindsay

8 Jul 2024

·

Stayed 1 night

Fantastic stay in a great room. Great view of Townsville and the inlet. We unfortunately just stayed overnight, but worked well for us as an overnighter for the Ferry to Magnetic Island.

10

Simon

26 Oct 2025

·

Stayed 4 nights

Excellent location, great rooms

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Dining

Multiple on-site restaurants and bars provide variety, with several guests praising Miss Songs and the Palm House buffet, plus generally quick room service. Others found some meals mediocre or overpriced, noted the need for reservations and limited late-night options, and reported occasional room-service issues.

Related guest reviews

10

Jess

10 Jul 2025

·

Stayed 4 nights

We loved our stay at The Ville, facilities were amazing, rooms were a good size for family of 4 & service was good. Restaurants were great too, lots to choose from for any budget.

8

Corey

22 Apr 2025

·

Stayed 1 night

Lovely property to stay at, however the lack of restaurants open and available to eat at due to the public holiday was disappointing. Food at the restaurants was also nothing to get excited about and was overpriced for what was delivered.

10

Maria

29 Jun 2025

·

Stayed 1 night

My family and I really enjoyed our stay at The Ville Resort Casino. Our room had a beautiful Marina view one night and ocean view from another room on our second stay. The hotel was clean and modern. We stayed in the deluxe rooms. Excellent service from the staff. We also really enjoyed the pool area, day spa and the buffet breakfast and dinner at Palm House in the hotel. Definitely will be re booking

6

Adrianus

13 Oct 2025

·

Stayed 2 nights

Over de hotelkamer was niets op te merken, een goed een schone kamer met de juiste faciliteiten, maar de eetgelegenheden zijn niet passend. Bij 2 werden er geweigerd, omdat we niet hadden gereserveerd, en de hamburger smaakte als een oude zool.

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10

Paula

15 Mar 2023

·

Stayed 1 night

Our stay was very nice. Our room was lovely, bright and comfortable. Service was very good. The surroundings are beautiful. Miss Songs was great. Highly Recommend.

8

Marinka

7 Jan 2025

·

Stayed 1 night

Fantastic pool and lovely new rooms. Was disappointed by the dinning at Miss Songs - didn’t eat most of the meals. Would not recommend that restaurant but the quarterdeck does a lovely seafood platter

10

Alexandra

28 Feb 2024

·

Stayed 2 nights

Fantastic stay - cannot fault whatsoever. Every single member of staff was lovely, room was clean, dining options were incredible (I had room service both nights and was massively impressed both times!). Pool area, gym and day spa all lovely too. Can’t wait to come back!

10

John

22 Oct 2024

·

Stayed 4 nights

Poor food options. Too much stodgy food. Buffet breakfast and dinner was poor quality and expensive

8

Davide

20 Aug 2025

·

Stayed 1 night

Colazione a pagamento (39 AUS) non di grande qualità. In aggiunta il caffè espresso è un ulteriore costo.

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8

Des

19 May 2025

·

Stayed 1 night

For anyone who arrives and checks in late, there is no food available in the Casino and no room service. Arrived late and hungry, so poor for a Casino and Hotel.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $190	2 $295	3 $497
4 $264	5 $158	6 $150	7 $201	8 $184	9 $245	10 $298
11 $152	12 $146	13 $292	14 $174	15 $143	16 $283	17 $284
18 $178	19 $193	20 $197	21 $198	22 $198	23 $248	24 $429
25 $195	26 $153	27 $150	28 $150	29 $139	30 $245	31 $317

The Ville Resort - Casino

Prices for The Ville Resort - Casino

Monthly average prices

About this property

Location

Room options

Resort Twin Marina View

Resort King Ocean View

Deluxe King Marina

Deluxe King Ocean

Executive King Marina View

Deluxe Twin Ocean Room

Resort King Suite

Deluxe Twin Marina

Executive Twin Marina View

Resort Twin Suite

Executive Suite

Executive King Ocean View

Resort Twin Ocean View

Executive Twin Ocean View

Resort King Marina View

Deluxe Suite

Guest reviews of The Ville Resort - Casino

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Ville Resort - Casino

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26 $281
27 $158	28 $146	29 $160	30 $145