Name: Holiday Inn Airport West
Address: 2520 Portage Ave, Winnipeg, Birchwood, Winnipeg, Canada, Winnipeg, Manitoba, CA
Price range: $156–$212 per night
Rating: 8.25

What guests think

At Birchwood Inn, BW Premier Collection, travelers consistently praise very clean rooms, friendly staff, and especially the family‑focused pool and indoor play structure, with convenient underground parking and a location on Portage Avenue that’s handy for getting around.

Common frustrations include rooms that run too warm or have malfunctioning A/C and noise from the pool area or neighboring guests. The pool complex can feel crowded, wristband rules are strict, and outdoor parking can be limited or have low clearance during construction. On‑site dining feedback is mixed, ranging from tasty breakfasts and helpful lounge service to slow service, unavailable gluten‑free items, and uneven meal quality. Best suited to families prioritizing on‑site kids’ activities over a quiet, business‑style hotel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Standout facilities include a large kids’ pool area with an indoor play structure; however, it often feels crowded, the hot tub is small, and wristband rules are strict with no life jackets provided. Underground parking is valued but can be limited or low‑clearance during construction.

Related guest reviews

10

Eunice

Mar 25, 2025

·

Stayed 2 nights

Wonderful pool and play structure for kids

8

Erin

Jul 26, 2023

·

Front desk staff were friendly and helpful. Booked a suite for a family of 5 and it was very spacious/clean. Nice big bathroom. Beds were comfortable. The pool area was a bit smaller then expected and very busy. Smaller kiddie pool was a great option for my 4 year old. No lifejackets available despite pictures of the pool area on the website which show lifejackets hanging by the pool. Was told that new management removed the lifejackets and they're no longer available to hotel guests. The playground was great, kids loved it.

8

Tiffany

May 31, 2024

·

Stayed 1 night

Pirates cove pool and play place is amazing. Very busy on the weekends for staycations

10

Bethany

Aug 25, 2025

·

Stayed 3 nights

Excellent for families!! The playground and pool in the same area is great for kids. The pool was nice and warm which was great.

10

isabelle

Mar 3, 2025

·

Stayed 1 night

The underground parking is great!

10

Leah

Jun 25, 2024

·

Stayed 1 night

The parking area for customers is underground and private, which is highly recommended for road trip travelers with pieces of luggage in vehicles.

10

Courtney

Oct 19, 2025

·

Stayed 2 nights

This has been our families favorite hotel stay! Our kids are 6 and 8! The pool/slide and the large indoor play place was a great perk to help the kids burn off energy!!

8

George

Sep 20, 2024

·

Stayed 1 night

Overall good but ridiculous with the pool access, we're a family of 6 and they wouldnt even allow me to purchase 2 more wristbands for my daughters friends who live nearby. Offered desk guy $100, he refused.

8

Peyton

Sep 4, 2024

·

Stayed 2 nights

We have a one year old boy who can't walk yet so having the indoor playground was a game changer (although it could have used some dusting/cleaning)! The pools were really nice as well. The room itself was pretty average. We liked that it had a microwave and a fridge. What we didn't like was the parking - it was a very compact parking lot and not many parking spots. The strictness on the wristbands was the absolute worst and so absurd. We took our wristbands off the first night because they bothered us and the next day they made us go to our room, get them out of the trash and bring them to the front desk to get replacements - all while we have our one year old freaking out. It just wasn't cool. They were very strict on everything which was very annoying while having our small child with us. The food at the restaurant was very average as well. There really isn't anything walkable around the hotel except a drug store and a Boston's restaurant. Overall was an okay stay but don't know if I would stay there again.

8

tracey

Mar 23, 2025

·

Stayed 1 night

Nice family oriented hotel , great pool area with play structure , lots of tables and chairs in play and pool area to watch kids etc . Downside is parking . Not alot of outdoor spots and although there is underground parking you cant use it if u have an suv or van due to low clearance. Bathroom door in the rooms are a sliding door that doesnt stay shut . No table in room that has 2 queen beds.

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Cleanliness

Many reviews highlight very clean rooms and well‑kept facilities. A minority cite lapses like stained carpets, missed housekeeping, dirty towels or tubs, and occasional pool or hot tub cleanliness issues.

Related guest reviews

10

Carie

Aug 7, 2025

·

Stayed 3 nights

Extremely clean rooms and facilities. We were super impressed with how well kept the play area and pool was. The rooms were modern, although not overly spacious. We had a queen bed with double-size bunkbeds which was perfect for our family. The only small issue was the air conditioner wasn’t working properly and the room got very warm. We had them address it once, but the problem persisted. We didn’t bother raising it again since we were leaving the next day. We will definitely stay again. We had a great time and used the pool and kids area for hours! It was a bit crowded at times, but that’s to be expected.

6

Marianne

Aug 11, 2025

·

Stayed 1 night

Asked front desk at check-in, where I could get coffee, they told me in the bar area right off the lobby. When I went there, they told me sorry they would have to make some. But didn’t. front desk told us about underground parking but we weren’t able to figure out how to get in. Since we were only there for one night, we just hauled our stuff across the parking lot. There were plenty of trolleys, but had to push it up a long awkward ramp to get to the elevator. To our knowledge breakfast wasn’t included. Wasn’t mentioned we didn’t ask. Towels were dirty and had hair in the tub. Had to start the coffee pot 2 or 3 times to engage and get a cup.

6

nicholas

Apr 24, 2024

·

Stayed 1 night

Room wasn’t very clean. Mold on ice container lid. Marks on bedding and walls. Front counter staff was very kind and helpful though.

10

Roy

Jul 12, 2025

·

Stayed 1 night

Clean room

10

Sarah

Dec 30, 2025

·

Stayed 3 nights

Room was very clean, and wonderful. Staff was very helpful, kind and corteuos

10

Travis

Oct 6, 2025

·

Stayed 1 night

Clean hotel with amazing kids activities! Even have cribs for babies at no extra charge!

8

Riley

Apr 25, 2025

·

Stayed 4 nights

Staff was amazing pool area could be a little cleaner rooms had stains on the carpet

8

Joe

Jul 22, 2025

·

Stayed 1 night

Clean !!!!!

8

Trevor

Nov 26, 2023

·

Stayed 1 night

The pool looked so gross looks it hasn’t been cleaned in months lots of green slime around

10

Michele

Jan 31, 2024

·

Stayed 1 night

I was pleasantly surprised at how quiet this hotel was. I gave cleanliness a 4 simply because the hot tub was foamy which speaks of bacteria. Pool was a great temperature for kids to enjoy playing.

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Rooms

Guests describe rooms as generally comfortable, with many spacious suites (some with kitchens) and good beds, though a number found mattresses too firm. Recurring drawbacks include warm rooms or unreliable A/C, noise near the pool or Portage Avenue, and interior rooms facing the pool without outdoor views.

Related guest reviews

6

lydia

Sep 25, 2023

·

Stayed 3 nights

the stay at holiday in was good except the view. i had no view because my window was facing the indoor pool. that was the only thing i disliked.. no outdoor view!

6

Elizabeth

Oct 27, 2025

·

Stayed 1 night

Beds are so hard!!! Hopefully with all the new Reno’s. They will have new beds.

6

Arlene

Sep 23, 2024

·

Stayed 2 nights

Hotel was clean and central area for us . We had room on lower level facing Portage Ave. traffic noise very loud. Also restaurant not great for supper .

8

Janet

Apr 14, 2024

·

Stayed 1 night

Perfectly adequate accommodation Window overlooked the pool. Did not like that there was no window to the outside Staff working at the hotel were helpful and friendly.

6

Kirby

Jan 6, 2025

·

Stayed 1 night

There was a druggie walking thru parking lot shouting out random words. Didnt feel safe. Thank goodness my husband was with me, we had to wait and walk around back of my car quickly inside. Beds were very hard, didnt sleep well. Certain parts of room not cleaned well enough. Room was too close to pool area and chlorine smell bothered us.

10

Shaye

Mar 2, 2025

·

Stayed 1 night

Room was great, kitchen was fully stocked with utensils to use. Accommodated our request for cribs. Pool area and play place clean and fun for kids. Only downfall was the restaurants food was poor, supper was poor steak sandwhich was soggy and steak a pencil led thick and over done. Burger had stale peeling bun and lacked any condiments on it. Breakfast was poor eggs were over hooked and all brown. Expensive prices in restaurant for very poor food.

8

Darcie

Nov 17, 2025

·

Stayed 1 night

Nice hotel. Rooms are big. Nice check-in. Slept good. Comfy beds.

6

Nancy

Jul 29, 2025

·

Stayed 1 night

Air conditioning not working properly set temperature at 18 stayed at 23 entire night

10

Jackie

Jul 16, 2025

·

Stayed 1 night

Great room bed was comfortable

6

Lisa

Aug 14, 2023

·

Stayed 2 nights

Building showing its age. Poor ventilation in room, unable to control temperature.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and accommodating, with smooth check‑ins and occasional early check‑in or upgrades. However, several reviews note inconsistent responses to issues, strict pool policies, and occasionally rude or unhelpful restaurant or front‑desk interactions.

Related guest reviews

10

Bridget

May 22, 2025

·

Stayed 1 night

The staff were very welcoming & the property was very clean!

2

Holly

Aug 15, 2025

·

Stayed 1 night

Poor Service, Noisy Stay, and Uncomfortable Room – Will Not Return Upon check-in, we went to our room to find a large permanent red stain on the floor. Wanting to avoid being charged, I called the front desk to report it. Instead of simply noting it, they made me come to the lobby, wait for maintenance to inspect it (who even said, “I don’t know why they put you in this room”), and then wait again for keys to a new room. I had explained we could stay if we weren’t blamed for the stain, but if moved, we needed a quiet room as it was a Monday evening and we had very important early morning work meetings. The new room reeked of air freshener so strongly we dropped our bags and had to leave until it dissipated. Despite my request for a quiet location, we were placed beside a large family with multiple rooms both beside and across the hall, who slammed doors, ran in halls, and continued to make noise until 3 a.m and well beyond me calling the front desk staff at 1a.m to report the ongoing disturbance and pleading for them to do something to make it stop. Additional issues: Only 3 towels in the bathroom for a 4-person reservation. Thermostat wouldn’t go below 18°C and the room stayed uncomfortably warm all night. No compensation—staff said to “take it up with Expedia.” If you want to deal with stains, sweat all night, and be kept awake by constant hallway noise, this is the place for you. Zero stars.

10

Whitney

Sep 26, 2025

·

Stayed 4 nights

We showed up to the hotel quite early, but our room was ready so they let us check in early. The hotel was clean and all the staff we encountered were friendly and helpful. We had a wonderful stay! The play structure and pool were a HUGE hit with my daughter, and I'd absolutely go back.

10

Aaron

May 29, 2025

·

Stayed 1 night

My flight landed at 7am, I was exhausted but had no where to go. They had a room ready for me in an hour and let me check in early so I could get some sleep. The front desk staff is amazing.

10

Faye

Oct 18, 2025

·

Stayed 1 night

Received a free room upgrade. Very clean and quiet room

8

Jennifer

Jun 18, 2023

·

Stayed 2 nights

Max at the front desk needs some customer service training. We found him harsh and unwavering.

8

Carla

Dec 28, 2024

·

Stayed 1 night

Kids loved the play area and the pool - and the pool was nice and warm. Staff were very friendly during our stay Only issue I’ve had is my security deposit not being released on my credit card and when I called staff weren’t able to help - instructed to call back when the guest services manager was on (daytime only)

6

Hailey

Aug 13, 2025

·

Stayed 3 nights

I liked most of the things the hotel had to offer. Although I did not like that my room had not been cleaned until I asked. I had two mornings without clean towels and a messy bed for most of my stay. If this is something that needs to be requested, you should tell the guests. Also, the female pool staff were a little rude around closing time.

8

Braydin

Dec 19, 2025

·

Stayed 2 nights

Super friendly staff! Always so helpful

8

Heather

Aug 9, 2024

·

Stayed 3 nights

The staff at the front desk and the cleaning team were exceptional. One front desk staff member, in particular, who worked mostly in the evenings, was incredibly sweet and helpful, making our stay especially enjoyable. Unfortunately, we had a less pleasant experience with the restaurant staff. Despite the restaurant not being busy, we waited to be seated while two staff members passed by without acknowledging us. When someone finally came to assist us, she was unfriendly, and her response to my question was rude and dismissive. Thankfully, our suite had a kitchen, allowing us to make our own meals or order from Skip and avoid dining at the restaurant.

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Location

Located on Portage Avenue, convenient for driving or transit and within reach of the Zoo/The Leaf and restaurants; not downtown but accessible. Some guests noted area or parking‑lot safety concerns, while others found it quiet.

Related guest reviews

10

Soamva

Jun 30, 2023

·

Stayed 4 nights

Nice place for a reasonable cost. Easy to get around by bus. Decent selection of restaurants nearby as well as a convenient store/pharmacy where you can purchase bus tickets.

6

Evan

Jul 28, 2025

·

Stayed 2 nights

Maybe it’s the wildfire evacuees staying there for free or being a Best Western rather than Holiday inn now but I was not impressed with the other customers. The drug use in the parking lot was something else. Someone pooped in the play structure. My car got damaged in the parking lot. The elevator smelled like drug smoke. I usually like this hotel but was not impressed.

8

Lucille A

Oct 23, 2025

·

Stayed 2 nights

Excellent location. Staff was friendly, helpful and pleasant.

2

Kristen

Aug 31, 2025

·

Stayed 5 nights

The property is not in a great spot and isn't super safe, they also have no security or anything on the property for when issues inevitably arrive.

10

Clifton

Jul 28, 2025

·

Stayed 2 nights

Close to the park, not too far from downtown (20 minute drive). Close to restaurants and pharmacy. Clean and very friendly staff. Lobby bar is very nice too.

8

Joshua

Jul 21, 2024

·

Stayed 2 nights

Good for kids, and family. Easy to get out of the city, or into the downtown. Not much to do in the immediate area, so you need to drive to do anything.

8

Yvonne

Jul 27, 2025

·

Stayed 1 night

Conveniently located Quiet stay Lot and garage parking

8

Wendy

Jul 31, 2025

·

Stayed 4 nights

Great pool, close to the Zoo and the Leaf and still accessible to downtown and the Forks.

8

Robin

Dec 23, 2024

·

Stayed 2 nights

Close to west end of city and right on portage Avenue so easy to get around city from.

6

Peter

Jun 22, 2025

·

Stayed 1 night

The room was good but the area and people around the hotel and some of the other guests in the hotel were a little scary.

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Dining

Feedback is mixed: many enjoyed tasty breakfasts, kids‑eat‑free deals, and a convenient lounge/restaurant, but others reported slow or unfriendly service, unavailable gluten‑free options, and uneven meal quality at dinner.

Related guest reviews

6

Ashley

Jul 22, 2025

·

Stayed 1 night

Pros: clean, great play structure and pool for kids, comfortable bed, clean bathroom with well draining tub. Cons: A/C in our room did not work, breakfast at hotel restaurant had very slow service and sausage came undercooked.

6

Arnie

Apr 20, 2025

·

Stayed 3 nights

An order of toast took 20 minutes

8

Archille

Jul 13, 2024

·

Stayed 2 nights

It was nice having a lounge and a restaurant. I had chicken tacos, which were good. My husband had the steak sandwich which was not good. The steak was mostly gristle and he barely ate any of it. He did not complain unfortunately so the hotel was not given the chance to rectify it. The staff was amazing though.

10

Dennis

Aug 6, 2024

·

Stayed 1 night

Very nice hotel. Conveniently located. Great breakfast. I’m picky on pillows and they had soft medium and firm on the beds. Have stayed before and will stay again

8

Sandra A

Dec 30, 2024

·

Stayed 6 nights

Very good service. Friendly staff. Very quick and reasonably priced food and room service.

10

Shaye

Mar 2, 2025

·

Stayed 1 night

Room was great, kitchen was fully stocked with utensils to use. Accommodated our request for cribs. Pool area and play place clean and fun for kids. Only downfall was the restaurants food was poor, supper was poor steak sandwhich was soggy and steak a pencil led thick and over done. Burger had stale peeling bun and lacked any condiments on it. Breakfast was poor eggs were over hooked and all brown. Expensive prices in restaurant for very poor food.

10

David

Dec 14, 2024

·

Stayed 2 nights

Great hotel and staff. Quite quiet and good breakfast and lounge. Just need better coffee at the breakfast restaurant. Thank you!

10

Jilene

Oct 10, 2025

·

Stayed 1 night

The continental breakfast was delicious

8

Kathleen

Oct 8, 2025

·

Stayed 3 nights

The kitchen ran out of gluten free bread on Sunday morning, so no toast. This morning, Tuesday, there was still no gluten free toast. I especially phoned ahead to make sure they had gf options. This made breakfast less pleasant. I substituted a fruit cup, for which I had to pay extra. Not fair!

10

Debbie

Aug 24, 2025

·

Stayed 1 night

Excellent stay! Very friendly and accommodating staff, super comfortable beds and pillows, and great breakfast! Would definitely stay here again!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$121
February	$126
March	$129
April	$156
May	$157
June	$150
July	$146
August	$145
September	$137
October	$131
November	$147
December	$132

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $196	17 $194	18 $193	19 $212
20 $163	21 $174	22 $200	23 $156	24 $164	25 $165	26 $174
27 $159	28 $175	29 $165	30 $175

Su	Mo	Tu	We	Th	Fr	Sa
				1 $174	2 $167	3 $163
4 $179	5 $179	6 $174	7 $175	8 $174	9 $175	10 $175
11 $183	12 $175	13 $178	14 $174	15 $175	16 $179	17 $172
18 $188	19 $174	20 $179	21 $175	22 $175	23 $175	24 $164
25 $181	26 $175	27 $175	28 $175	29 $178	30 $175	31 $180

Holiday Inn Airport West

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