Name: Novotel Wolverhampton City Centre
Address: Union St, City of Wolverhampton District, England, United Kingdom, City of Wolverhampton District, West Midlands, GB
Price range: US$72–US$207 per night
Rating: 7.93

What guests think

At Novotel Wolverhampton City Centre, guests frequently praise the friendly, welcoming staff and convenient location near the train station and city centre, while feedback on rooms and upkeep varies from comfortable and spacious to dated with maintenance niggles.

Breakfast draws frequent praise, while bar and dinner experiences are inconsistent with occasional shortages or slow service. Cleanliness receives mixed feedback, with several reports of stained linens or carpets, mould, and odours alongside many clean rooms. On-site parking is available, but some mention road noise, difficult access, and third-party enforcement. Expect a convenient base with variable room condition and services.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Bar and public spaces are well liked, and on-site parking is available for a fee. Guests report occasional issues such as lift or key-card failures, safes out of order, an awkward EV charger, limited alcohol-free options, and dinner service unavailable on some nights.

Related guest reviews

6

Jodie

4 Jun 2025

·

Stayed 1 night

Central location and very close to the train station. Booked two rooms though and one didn’t have a mini fridge and a safe missing the front panel. Apparently the safes in the rooms are currently out of order throughout. Did not state this when booking, it offers a working safe.

10

Ruth

30 Sept 2025

·

Stayed 1 night

Helpful staff. Great breakfast. Very convenient for the train station, bus station and city centre. Great parking facilities at reasonable rates.

8

Kim

13 Aug 2025

·

Stayed 3 nights

I recently stayed at the Novotel Hotel and found it to be conveniently located just a short walking distance from the train station. The staff were friendly and helpful, making check-in and our overall stay pleasant. The lobby features a welcoming bar and a restaurant with a great selection of food options. Our room was spacious and well-equipped with amenities such as a coffee maker, kettle, blow dryer, iron, and fridge. The bed was comfortable with clean sheets, which made for a good night’s sleep. While the stay was comfortable overall, I do feel the property could benefit from some updates particularly in the carpets, drapes, and a fresh coat of paint to give it a more modern feel.

8

Lee

11 Jun 2023

·

Stayed 1 night

Lifts were broken my elderly parent had to walk four flights of stairs to level 2

6

Satishkumar

7 Aug 2024

·

Stayed 1 night

Staff very helpful and welcoming, I picked this hotel because it was near to the wedding location we were attending and it had an EV charging point however there was very little parking and the EV charger was tucked away in a corner of the car park and was difficult to park next to due to tight space in the car park.

10

Holly

26 Nov 2024

·

Stayed 2 nights

Our room was great and the hotel had everything we needed for our 2 night stay in Wolverhampton. It was clean, spacious, the Rituals toiletries in the bathroom were nice and the buffet breakfast was amazing with lots of choice. Parking was easy and cost £5 per day.

6

Robert

7 Jun 2023

·

Stayed 1 night

The hotel is ok with a good breakfast selection. The rooms are clean and comfortable. I had no interaction with staff other than the pay on arrival check in. However, I would not stay at this hotel again due to the car park being operated by Parkingeye. You need to enter your car registration on arrival and pay the fee but predictably, I still received a £100 fine and now have to fight this third party parking firm. The hotel are quite clear that the car park arrangement (although on the hotel premises) is nothing to do with them and they cannot/will not get in involved. I’ve stayed in 100’s of hotels over the years and never seen such an arrangement for parking. For me, it’s not worth the parking hassle to stay here again as there other hotels in the area.

8

Jerry

12 Aug 2025

·

Stayed 1 night

No dinner being served -"maintenance". There are dining places within 5-10 walk, but either over the busy ring road or through the subway - not great. Parking was £5, but armt least it was easy and felt in a secure enough area. Hotels windows that open - yay!

10

Ray

16 Nov 2025

·

Stayed 1 night

Excellent and friendly staff; very good breakfast, restaurant and bar. Very good and roomy public space

10

Shital

14 Jan 2025

·

Stayed 1 night

Property was good with easy parking facilities. However their key machine wasn’t working so everytime we needed to go the room had to be escorted which was a bit inconvenient

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Cleanliness

Many guests found rooms clean, but feedback is inconsistent. Several report stained linens or carpets, mould, unpleasant smells, and missed housekeeping checks.

Related guest reviews

6

Tracy

2 Feb 2025

·

Stayed 1 night

Such lovely staff. Sadly our room needed a good gutting, the water didnt drain, dirty around the plug. Black mould and worst of all someone had made tea in the kettle and it was thick mould. Therefore hadnt been checked in weeks. I did mention to reception when I left and they gave us a free breakfast which was lovely. It was a stay for my Husbands birthday so less than ideal . That said the bed was super comfy and we would return

6

Hiu Kwan

22 Jan 2025

·

Stayed 1 night

Room isn't ready at 3pm, water tank of the coffee machine is dirty inside. Staffs talking loud outside the room in early morning.

6

Roger

11 Dec 2024

·

Stayed 1 night

Carpet are really dirty in the room

4

Lars

16 Sept 2024

·

Stayed 1 night

Smell of Marijuana in the elevator when we arrived. Beds firm but had a smell of stale smoke in the non smoker room

4

Darius

25 Nov 2024

·

Stayed 1 night

There was blood on my curtains and both my sheets and my friend’s had stains. The night bar staff were slow and didn’t know what they were doing.

6

Tanya

27 Jul 2024

·

Stayed 1 night

Bedroom had dirty carpets, dirty curtains with holes in and dirty walls. We had a 7 year old with us so the sofa bed had been made up. My granddaughter had to be moved from the sofa bed to my bed as she was so allergic to the dust. As soon as she changed beds she was fine. My daughter had to sleep on the sofa bed and was also very allergic to the dust, she had an awful nights sleep. The bedding was clean but the room was tired.

2

Sanjeev

15 Aug 2024

·

Stayed 1 night

Bedsheets and linen was very unclean with soiled blood stains

10

Mandie

22 Nov 2025

·

Stayed 1 night

The hotel room was clean and comfortable and a lovely hotel and staff where very helpful with our stay

4

Caroline

22 Nov 2025

·

Stayed 1 night

Unlike my last visit at the beginning of Nov on first floor, this third floor room was not good enough for the money. Mattress sagging and really needs replacing. I placed a towel under the sheet as the mattress protector was very stained. Bed frame broken. A lot of noise from the room adjoining (315). Did I get the worst/last room because of late check in even though I booked well in advance? Staff on reception and serving at breakfast were lovely as usual and breakfast was good. Bar food last night was not as good as on previous occasions and menu items had sold out (salad niçoise). Chicken César salad was truly awful. Extremely limited alcohol free options too. Becks blue was only lager/ale option. You have Hobson’s brewery in Cleobury Mortimer down the road - you could use them. Missed opportunity in today’s increasingly sober curious age. But as I said, reception staff, waiting staff and brekky all lovely as before.

10

Louisa

18 Feb 2025

·

Stayed 1 night

Bed was lovely and comfortable, room was nice, clean and spacious.

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Rooms

Rooms are often spacious and comfortable, but decor feels dated and maintenance can be patchy (e.g., wobbly sockets, worn mattresses, AC or lighting quirks). Layout includes a separate toilet; limited USB points and some noise from the road or adjoining rooms are noted.

Related guest reviews

8

Roman

12 Dec 2023

·

Stayed 1 night

Great central location. Handy to all forms of transportation. Easy walk to the shops ,pubs and restaurant. Very quiet location though. Perfect. Friendly staff and very good breakfasts. The rooms are dated and the bathrooms especially need to b redone. Showering is awkward and tiles and grouting are crying for replacement as well

6

Nicola

20 Sept 2025

·

Stayed 1 night

Needs a bit of TLC. rooms are jaded and things look a bit worn, electric sockets wobbly, all a bit dated and worn out.

8

Sherralee

2 Nov 2023

·

Stayed 1 night

Good value hotel with plentiful breakfast. Clean, friendly and welcoming staff. We found the room a little noisy - air conditioning unit constantly made a clicking noise despite not being switched on - but overall very good for the money.

4

Pete

11 Aug 2025

·

Stayed 1 night

Comfortable, clean bed but room very noisy from all night traffic on the main road. No air con so windows needed to be open. Someone entered my room during the night with a key supposedly looking for a duvet, very scary when your door just opens a a light goes on. Not acceptable.

8

Stuart

31 Mar 2024

·

Stayed 1 night

Toilet had no wash hand basin. Poor matress

8

manuela

30 Oct 2025

·

Stayed 2 nights

Room was clean and spacious, albeit a little dated. Bring plugs as there are no usb points. Do like the fact it has a separate toilet. Breakfast and bar service excellent, quick and attentive.

6

Kasongo

8 Aug 2024

·

Stayed 1 night

The staff were very accommodating and the hotel was reasonably clean. Parking was ample and my room was a really decent size. The hotel could do with renovating though: the carpet in my room was stained, the remote control for the tv didn’t work (the light was flashing so don’t think it was a battery issue), the people in the adjoining room could be heard very clearly as the walls were thin, the shower took a long time to drain, and the toilet is in a separate room from the sink. Overall, my stay was fine for one night but not somewhere I would stay again.

8

Bruce

16 Dec 2023

·

Stayed 1 night

Excellent room etc. Bed ( for me ) was uncomfortable, heating seemed to turn off by itself during the night.

8

Kate

26 Nov 2025

·

Stayed 1 night

A little dated, but neat and roomy with a good bed.

10

Sharon

13 May 2025

·

Stayed 1 night

Rooms very nice and quiet

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Service

Staff are widely praised as friendly and helpful, with some smooth check-ins and attentive support. However, guests also report lapses such as slow or unavailable bar/breakfast service, booking or room-access errors, and occasional rudeness.

Related guest reviews

6

Helen

10 May 2024

·

Stayed 1 night

Daniel and his arrogant colleague were rude, dismissive and clearly didn’t want any guests to be there! Came back to hotel bar around 9.15. We were served by a lovely lady who even made our daughter a mocktail. Then Daniel came on… a guy was stood at the bar waiting to be served. He literally didn’t speak to him, just came round and turned the bar lights off! Another man went to reception to ask to be served, they reluctantly did this, then turned lights off again! We asked 20-30 mins later, he said there is a fault on the tills I can’t serve you! We suggested he put them through reception tills as these were clearly working, someone had just paid for parking. He refused, we said can you write them down, we’ll sign, put them through on rooms, you have our card details. He refused, he told two ladies there was a Tesco down the road if they really needed a drink and to walk there and bring it back to the room!! My husband asked for his name (no badge) he initially refused this saying he didn’t need to give it, but husband politely insisted and he said Daniel. His colleague disappeared when names were mentioned. Extremely disappointing early end to our evening.

10

Fran

4 Dec 2024

·

Stayed 2 nights

All staff were very kind, helpful and efficient. Kelly on reception went above and beyond, very kind. The hotel is in good condition, well serviced, I would recommend.

6

ANDREA

9 Apr 2025

·

Stayed 1 night

The early check in/out was great at no extra cost. The checkin lady asked me if I had paid because and said that she couldnt see my details online. She came across as very aloof. When coming back from a night out at around midnight - I was approached by an undesirable man whilst waiting for the lift. I ignored him when he was talking to me-he had previously been standing by the recepton desk when I entered the building. I did not feel safe in the hotel at that moment when I was approached by this stranger. When I went down for breakfast the next morning after waiting on my own for 5 minutes before being acknowledged to be seated. I gave the waitress my room number and then she asked me if I had paid? After eating some fruit I then went to get a full English breakfasrt. There were no hash-browns or mushrooms and I asked if some was coing out in which I was told 10 minutes. I got up a few times whilst eating my breakfast to check if anymore had been bought out to the eating area and was able to get a hash brown. I had to wait until I was on my second plate of food to get some mushrooms. There are

10

Lynda

26 Oct 2023

·

Stayed 1 night

Our stay was amazing at the Novotel Hotel. We had a warm welcome from Shanoi at reception. The room was clean and the environment was very pleasant. The breakfast was well laid out and evening meal was great with generous helpings and reasonably priced. All in all we thoroughly enjoyed our stay and would visit this hotel again.

10

Karen

3 Feb 2024

·

Stayed 1 night

Stayed here one night Staff friendly and helpful Room very clean and comfortable Food in the bar good quality and again great friendly service

4

Sara

27 Oct 2025

·

Stayed 1 night

1. I'd added an extra night and while the hotel confirmed that it would be linked when I got there it wasnt. Subsequently access to my room was locked after 24 hours. 2. Shower tub height was 2 inches above my knee. I'm 5ft4in making it hard to climb into shower and impossible to climb out. Was moved to an accessible room. 3. Breakfast. Please wait to be seated said the sign. Gave my room number and left standing. Asked if i could sit anywhere. Told self service. Over one hour of service left but most pastries were gone and not more coming out. No glasses left, reluctantly got some more. No small plates or bowls remaing, asked two people. Ended up using tea cup as a cereal bowl. Two bowls later put out and quickly taken by others. 4. Room i was moved to had water pipes which kicked in with noise from 4am when others started getting up. Lost over two hours sleep as it kept stop starting 5. Put in my room no cleaning signs on door. Housekeeping came in at 12 to clean room while i was trying to catch up on sleep. She had room only booked for one night 6. Got locked out of room as despite assurances they still had linked thw two nights booking. 7. Checked out at 8pm and cut my losses and drove home.

10

Jacques

30 Nov 2025

·

Stayed 2 nights

Check-in was smooth and quick. Prince went above and beyond. Room was clean with everything functioning as purposed. Breakfast was fresh and good. Welcoming and friendly staff.

10

gina

10 Jul 2024

·

Stayed 2 nights

We travel to Wolverhampton every month to see our elderly mother and having tried other hotels in the past, we would always stay at this Novotel for many reasons. As you enter the hotel there is a lovely welcoming atmosphere and very friendly receptionists. To the left the bar and lounge area is very attractive and after a long day’s gardening is lovely to come back to. There is a good choice of food and drinks and also a pretty outside seating area. The buffet breakfast at the Novotel is one of the best we have experienced. Whilst my husband really enjoyed the cooked items on offer, I enjoyed the varied and very fresh fruits and yogurts on offer. The rooms tick all the boxes being very large for a standard double and very clean. Lovely sheets and towels and a very comfy nights sleep. I can’t recommend this hotel highly enough as it ticks all the boxes and we really look forward to our stays there.

8

G

30 Jun 2024

·

Stayed 1 night

The Hotel was clean, room had air conditioning and was comfortable. Breakfast was very good. The only area the Hotel lets itself down is in the Reception. At all times there was only 1 person on reception which caused delays checking in and out.

6

Mark

25 Nov 2023

·

Stayed 1 night

Staff were helpful, but overworked . Poor staffing on the bar,but helpful barman. He seemed to be the only person in the hotel around 11.30pm. Certainly needed someone else to help him. Bed was a little on the hard side. They are my only complaints, good stay overall.

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Location

Very convenient for the train station, city centre, venues and events. Some guests mention road noise and that access or signposting can be tricky.

Related guest reviews

10

Sulekha

11 Aug 2025

·

Stayed 3 nights

Great location close to the train station convenient to get around. The room had all the amenities you need for a comfortable stay. I enjoy my view of the train station.

10

John

7 Jan 2025

·

Stayed 2 nights

Ticked all the right boxes. Clean and smart. Close to train station and city center.

4

Pete

11 Aug 2025

·

Stayed 1 night

Comfortable, clean bed but room very noisy from all night traffic on the main road. No air con so windows needed to be open. Someone entered my room during the night with a key supposedly looking for a duvet, very scary when your door just opens a a light goes on. Not acceptable.

10

Karen

3 Aug 2025

·

Stayed 1 night

First time for us to stay in this hotel. Just the one night to attend a gig. Convenient location for the Train station and city centre. Friendly staff. Comfortable room. Didn't use the bar or restaurant - but they looked really good. Would definitely stay here again.

10

Kevin

1 Nov 2023

·

Stayed 1 night

Very close to National Rail

10

Ruth

30 Sept 2025

·

Stayed 1 night

Helpful staff. Great breakfast. Very convenient for the train station, bus station and city centre. Great parking facilities at reasonable rates.

8

Moe

27 Jun 2025

·

Stayed 1 night

Conveniently located for easy access to bus station train station, local theatre, civic hall concert venue.

10

Donna

23 Mar 2024

·

Stayed 1 night

Perfect location for the train station and shops and KK's is walkable so perfect for what we needed. Staff were lovely and breakfast was decent too

8

Jerry

12 Aug 2025

·

Stayed 1 night

No dinner being served -"maintenance". There are dining places within 5-10 walk, but either over the busy ring road or through the subway - not great. Parking was £5, but armt least it was easy and felt in a secure enough area. Hotels windows that open - yay!

8

Glendene

29 Oct 2023

·

Stayed 2 nights

Only issue is that there should be sign posting to the hotel. Easy to make a wrong turn if arriving on foot as we did.

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Dining

Breakfast is frequently praised for quality and choice. Bar and dinner are more variable, with occasional shortages, lukewarm items, limited options, and slow service.

Related guest reviews

10

Tim

9 Apr 2025

·

Stayed 2 nights

Polite and helpful reception staff. Comfortable room which was clean. Bed very comfortable. Reasonable selection from the menu for an evening meal and the food is prepared well. Breakfast caters for all needs from full English through to continental and vegetarian with a good selection of fruit.

10

Paul

20 Dec 2024

·

Stayed 2 nights

Great hotel, unfortunately breakfast was tepid and the plates was always cold.

8

John

24 May 2024

·

Stayed 5 nights

Half the food on the menu was unavailable

6

Mark

29 Sept 2024

·

Stayed 1 night

Rooms a bit run down. Weedy shower, broken bath plug etc. Badly understaffed. Breakfast would have been okay if they had more than a few staff working. Food constantly running out. Tables not set. Not the staff’s fault. Just bad management.

10

Faye

3 Mar 2024

·

Stayed 1 night

Comfortable clean room and a good breakfast buffet. Staff really helpful especially Vivi! Thankyou

8

Tepin

10 Jul 2025

·

Stayed 4 nights

Breakfast is amazing compared with most franchise hotels at same price level

10

Garry

2 Dec 2023

·

Stayed 1 night

We like this hotel for its convenience for local music venues. The room type we usually book (executive) is good and spacious. The bar is great, and breakfast cannot be faulted. Good value for what you get.

8

Jerry

12 Aug 2025

·

Stayed 1 night

No dinner being served -"maintenance". There are dining places within 5-10 walk, but either over the busy ring road or through the subway - not great. Parking was £5, but armt least it was easy and felt in a secure enough area. Hotels windows that open - yay!

10

Kim

20 Jul 2025

·

Stayed 1 night

Lovely hotel, welcoming, breakfast great choices.

4

Caroline

22 Nov 2025

·

Stayed 1 night

Unlike my last visit at the beginning of Nov on first floor, this third floor room was not good enough for the money. Mattress sagging and really needs replacing. I placed a towel under the sheet as the mattress protector was very stained. Bed frame broken. A lot of noise from the room adjoining (315). Did I get the worst/last room because of late check in even though I booked well in advance? Staff on reception and serving at breakfast were lovely as usual and breakfast was good. Bar food last night was not as good as on previous occasions and menu items had sold out (salad niçoise). Chicken César salad was truly awful. Extremely limited alcohol free options too. Becks blue was only lager/ale option. You have Hobson’s brewery in Cleobury Mortimer down the road - you could use them. Missed opportunity in today’s increasingly sober curious age. But as I said, reception staff, waiting staff and brekky all lovely as before.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$90
February	US$100
March	US$107
April	US$97
May	US$99
June	US$103
July	US$106
August	US$93
September	US$111
October	US$116
November	US$130
December	US$101

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $112
6 $76	7 $107	8	9 $138	10 $93	11 $95	12 $120
13 $72	14 $107	15 $150	16 $132	17 $105	18 $145	19 $172
20 $87	21 $124	22 $170	23 $137	24 $94	25 $125	26 $135
27 $73	28 $104	29 $161	30 $130

Su	Mo	Tu	We	Th	Fr	Sa
				1 $95	2 $164	3
4 $91	5 $145	6	7 $165	8 $150	9 $106	10 $118
11 $108	12 $145	13 $207	14 $167	15 $108	16 $108	17 $131
18 $82	19 $147	20 $180	21 $153	22	23 $122	24 $126
25 $84	26 $147	27	28	29 $123	30	31 $132

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About this property

Location

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What guests think

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