Name: Novotel Zurich City West
Address: Schiffbaustrasse 13, Turbinenplatz, Escher Wyss, Zürich, Switzerland, Zürich, Canton of Zürich, CH
Price range: $165–$351 per night
Rating: 8.1

What guests think

At Novotel Zurich City West, travellers highlight friendly staff, clean modern spaces, transport links to Hardbrücke and tram stops, and family‑friendly perks like a small pool, while noting compact rooms, mixed and pricey breakfast, and occasional reservation or communication issues.

Set in a quiet business district near supermarkets and restaurants. Facilities include a usable gym and convenient parking, but guests noted occasional lobby works and limited bar or restaurant service. A straightforward base outside the city center.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Small indoor pool is popular with families but can feel crowded or cool; several guests noted long opening hours. The gym is adequate and parking convenient, while lobby construction and limited bar service or early closing were reported.

Related guest reviews

10

Matthew

Jul 23, 2023

·

Stayed 2 nights

Great staff, very clean place with a useful fitness facility. Impressed with the pool area. Good value for money.

8

Evelyne

May 5, 2025

·

Stayed 1 night

Très bon accueil, avec un réel effort pour nous fournir nos chambres avant l'heure normale d'arrivée. Chambre propre, salle de bain avec baignoire, lit confortable, mais malheureusement un drap était taché. Piscine agréable avec serviettes et casiers à disposition, mais il manque un véritable espace pour se changer (les cabines prévues à cet effet ne ferment pas à clé...). Petit-déjeuner très correct, même si l’ambiance était un peu bruyante. Nous n'avons pas testé le restaurant pour les repas, mais le service pour boire un verre était inexistant : nous avons dû nous lever à chaque fois pour commander nos boissons, puis attendre assez longtemps avant qu'elles arrivent. Une bonne expérience dans l'ensemble, avec quelques points à améliorer.

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8

Azamossadat Jahanian

Aug 20, 2025

·

Stayed 4 nights

Staff were friendly. The room was clean and tidy. Breakfast was good, there were 2 coffee machine, but weren’t enough for this busy hotel and one of them was faulty. The pool was small but clean. Overall decent for 4 star hotel.

10

Raz

Aug 15, 2025

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Stayed 4 nights

comfortable beds and great internet access and Kids loved swimming pool and nice breakfast.

10

salman

Apr 22, 2025

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Stayed 3 nights

Room was little small for us couple with 2 kids but not bad. You get what you pay for. Very conveniently located from old town, 15 minutes tram ride away. Tram is actuly 2 minute walk. Great brakfast, nice pool, customer servicw great. Microwave not in the room but in the lobby. Play area for kids. Very nice environment. Will definitely recommend for family travel.

10

Hao Meng

Sep 7, 2025

·

Stayed 1 night

Good hotel located close to Hardbrucke train station (7-10 minutes walk) which is 10 minutes from airport or city centre. There is a big Co-op nearby which is very convenient. Swimming pool opens until 11pm which allows flexible plans for customer. Overall a good stay and decent choice for travellers in Zurich

10

Aparna

Jul 30, 2024

·

Stayed 2 nights

Close to train station and car rentals, Novotel offered all the amenities. Special mention for the lady at the front desk that took extra care to answer all our questions (sorry do not have a name). Property mentions a pool but it's more a leisure one and tends to be quite crowded.

8

Jamie

Jan 5, 2023

·

Stayed 19,361 nights

Was a good stay. I would stay again. The pool hours are limited which we didn’t know booking. So our last day where we wanted to swim we didn’t get too. Overall it’s an easy spot to get places and has enough around.

2

Karl

Mar 17, 2023

·

Stayed 1 night

The place is a building site.

10

Katerina

Jan 16, 2025

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Stayed 4 nights

Very good hotel, staff friendly and helpful. Parking underground very convenient. Room service everyday. Walking distance to public transport. Kids games and relaxing seating area and bar near reception.

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Cleanliness

Most guests describe the hotel and rooms as clean and well kept. A smaller number reported musty smells, mold, dust, or missed replenishment in some rooms.

Related guest reviews

8

Vikas

Jun 13, 2025

·

Stayed 1 night

Very clean indeed

10

Evian Rose

Dec 15, 2025

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Stayed 3 nights

O quarto de bom tamanho, limpo e confortável. O atendimento dos funcionarios de todo hotel nota 10. Café da manhã, muito bom! Localização ótima! É um hotel que me hospedei pela 2a vez. E se voltar para Zurich.,ficarei nele outra vez

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10

Karen

Nov 13, 2025

·

Stayed 3 nights

Everyone was very nice, very clean hotel!

6

Aamir

Sep 11, 2024

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Stayed 7 nights

Stayed with family for a week. Good points: - Staff were helpful Areas not so good: - Housekeeping was poor, piles of dirt under the bed and on the AC vent. (Not cleaned despite informing reception) - One of the window blind was broken. - No hair conditioner provided and did not refill the handwash till asked. - Room size was very small and not suitable for family. - Milk was off in one occasion, ran out of Olives once - There appears to be shortage of staff at breakfast - No option to request an omelette/ live cooking - Premises shared with IBIS hotels - kids play area was removed and converted as a waiting area for air Canada crew. - Asked for 20 Franc deposit to issue a UK to EU plug converter. It is not a four star hotel but a good 3 star hotel.

10

Marra Vanessa

Nov 1, 2025

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Stayed 3 nights

Room was ready when we arrived early than check in time. Room was clean, hotel has good service and amenities. People are friendly esp the people in the reception. I would stay this place again whenever I come to Zurich. Breakfast buffet was the best lot of choices.

4

Elena

Aug 23, 2024

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Stayed 1 night

All bathroom was in mold, also on the ceiling

10

Onix A

Oct 4, 2025

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Stayed 1 night

Clean Room, Very close to Hardbrucke Train Station. Staff is friendly and was very helpful with recommendations.

6

Lilia

Apr 12, 2023

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Stayed 1 night

Great location, easy to get to with public transit, great parking options. There is construction in the lobby so it’s not very useable. Our particular room was very dusty, it seemed like it hadn’t been used in a while and was not touched up prior to use. Amenities in the room extremely basic—no separate soap or shampoo, just one bottle. Two instant coffee packets with a kettle. Overall it was fine, but it was definitely not a four star hotel.

4

Anita

Aug 1, 2025

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Stayed 3 nights

My room was smelling musty. Hallways smelled musty. No closet space in the room. I didn’t realize I hooked a hotel that was so old. Lobby was great the restaurant ok.

10

annamarie

Oct 10, 2023

·

Stayed 1 night

Thank you - we had a lovely stay and the room had everything we needed. It was super clean.

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Rooms

Rooms are modern and functional but often feel small or tight for families; some note bed setups (twins joined, hard pillows), limited storage, or minor noise. Others found them comfortable and quiet with reliable Wi‑Fi.

Related guest reviews

6

Ian

Aug 2, 2025

·

Stayed 1 night

Our bed was two single beds pushed together so you kept falling down the middle of them during the night! Which meant me and my wife could not hug! The pillows were really hard, like rocks! Did not sleep very well. The morning buffet was so expensive, even though the kids were “free”, it was still 31 Swiss Franks per person!!

8

HAMZA

Apr 17, 2024

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Stayed 1 night

Family room size very small. Not worth the money charged for a family room. Location very good, close and easily commutable.

8

Robert

Jan 4, 2024

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Stayed 5 nights

Can hear steps on top of our room

10

Ramya

Jul 29, 2024

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Stayed 2 nights

Very friendly staff and good hotel. Rooms were very very small.

10

Raz

Aug 15, 2025

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Stayed 4 nights

comfortable beds and great internet access and Kids loved swimming pool and nice breakfast.

8

Maha

Aug 3, 2025

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Stayed 6 nights

Comfortable but small room for 4

6

Lilia

Apr 12, 2023

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Stayed 1 night

Great location, easy to get to with public transit, great parking options. There is construction in the lobby so it’s not very useable. Our particular room was very dusty, it seemed like it hadn’t been used in a while and was not touched up prior to use. Amenities in the room extremely basic—no separate soap or shampoo, just one bottle. Two instant coffee packets with a kettle. Overall it was fine, but it was definitely not a four star hotel.

4

Anita

Aug 1, 2025

·

Stayed 3 nights

My room was smelling musty. Hallways smelled musty. No closet space in the room. I didn’t realize I hooked a hotel that was so old. Lobby was great the restaurant ok.

8

lisa

Jun 26, 2024

·

Stayed 5 nights

This hotel is a little bit outside of the city center. It was easy enough to get around and there are plenty of restaurants and grocery stores in the area. The pool was nice and my kids had fun playing in it after a long day. The room was very small and tight for a family of four but we made it work. The refrigerator is also very small so we couldn’t stock up on drinks.

8

Afzal

Jul 21, 2023

·

Stayed 1 night

Room was way too congested. Everything else was excellent.

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Service

Staff are frequently praised as friendly, attentive, and helpful, with smooth check‑ins and occasional early check‑in granted. However, several guests reported poor responsiveness, reservation or late‑arrival issues, and occasional rudeness or slow assistance.

Related guest reviews

10

Jiaci

Dec 24, 2024

·

Stayed 2 nights

Excellent location. 6 min from train station. Alice at the front desk was really helpful, friendly, and professional. She made our experience from check in to check out seamless, smooth, and excellent! Thank you!

8

JOSE

Dec 30, 2025

·

Stayed 3 nights

The check in process was seamless and the staff was friendly and helpful. Even though the hotel is located in the TechnoPark area, the tram is a short 2min walk.

10

Afshin

Aug 13, 2025

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Stayed 3 nights

The front desk staff were friendly and helpful. The strict early check in process was lengthy although I paid extra for it. They need to realize that a customer who have travelled far and is tired they need refreshment. so the staff needed to clean it up earlier espcially when I had contacted them early. The second issue was it was hard to get hold of hotel clerk over the phone from overseas.

10

Onix A

Oct 4, 2025

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Stayed 1 night

Clean Room, Very close to Hardbrucke Train Station. Staff is friendly and was very helpful with recommendations.

10

Basavaraj VEERABHADRAPPA

Jul 27, 2024

·

Stayed 2 nights

Lovely accommodating staff is the highlight, it’s a clean place, convenient and priced right!

2

Surjyakanta

Jul 27, 2025

·

Stayed 2 nights

I was very disappointed with the customer service from the Novotel Reservations team. Unfortunately, my wife fell sick and we had to cancel my plan partially. Even after describing the whole situation and sharing all the the travel documents with the Reservation department, they simply ignored my case and avoided to help. It was not expected from a reputed hotel like Novotel. If they care about their customer and discuss this matter further, I would love to talk to them.

6

SAURABH

Jun 7, 2025

·

Stayed 6 nights

There was absolutely no facilities which are bare minimum, like - no iron board or coffee machine or water bottles in the room. Staff was not available most of the time to make the sofa bed, and the worst of all - no one picks up the front desk phone. You literally need to walk down to them every time. Breakfast was decent and locality is well connected.

4

Ali

Jun 9, 2025

·

Stayed 2 nights

I liked the location,the upkeep was also very good ,what i didn't like was staff attitude it was careless and not welcomingat all , the restaurant never answers the phone for room service, the front desk didn’t care at all about that,we booked a room for 2 adultsand 2 kids ,but we got was 4 befs cramped in a small room ,i visit zurich all the time with my family ,i cannot say that i will stay in this novatel .Thank you.

10

fred

Jul 15, 2025

·

Stayed 4 nights

First and foremost the Staff was very attentive to our needs whether we needed extra pillows, extra blankets, any info or recommendation on sight seeing or restaurants to eat at the staff was great. It was my wife and two 21 year old daughters staying at the Novatel for 5 nights for holiday from the States. . Rooms very clean. Hotel located in a good location. Not very touristy (which we like) but walkable to train station (about 20 minutes). Lots of restaurants to choose from on the walk toward train station. Grocery store across the street 2minute walk.

2

Cynthia

Jul 6, 2024

·

This property engages in the practice of renting your prepaid room to someone else if you arrive late, say after 10pm, banking on you might not show up until the next day, then they make double the money on your room. I arrived at 12:30am due to flight delays, my room was “oversold” and they sent me to another hotel. They did this even though my family had checked into their rooms already for our 3 nights stay and told them that I’d be arriving late. Even though the hotel covered all the expenses of sending me to another hotel for one night, including taxi service, it’s still a very poor experience. My son and I were exhausted from traveling for over 20 hours to get there, the additional hassle was not appreciated. Furthermore, it should be illegal to give away a room that was prepaid for a specific property. I do not recommend this hotel.

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AI-generated summary based on recent guest reviews

Location

Quiet, safe business district near Technopark, with supermarkets and restaurants nearby. It’s outside the center, but Hardbrücke station and tram stops are within walking distance for easy access around Zurich and to the airport.

Related guest reviews

8

Kevin

Aug 22, 2024

·

Stayed 3 nights

Very safe and quiet area

8

Shailaja

Jun 7, 2024

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Stayed 4 nights

Convenient to the station. Staff and reception service was great

8

JOSE

Dec 30, 2025

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Stayed 3 nights

The check in process was seamless and the staff was friendly and helpful. Even though the hotel is located in the TechnoPark area, the tram is a short 2min walk.

8

Tanuja

Jun 23, 2024

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Stayed 4 nights

Great location and close to public transportation

10

Hao Meng

Sep 7, 2025

·

Stayed 1 night

Good hotel located close to Hardbrucke train station (7-10 minutes walk) which is 10 minutes from airport or city centre. There is a big Co-op nearby which is very convenient. Swimming pool opens until 11pm which allows flexible plans for customer. Overall a good stay and decent choice for travellers in Zurich

10

Onix A

Oct 4, 2025

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Stayed 1 night

Clean Room, Very close to Hardbrucke Train Station. Staff is friendly and was very helpful with recommendations.

8

aylin

Jan 11, 2025

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Stayed 3 nights

too far from the city center

10

TUYET MAI

Sep 1, 2023

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Stayed 5 nights

It is within walking distance of 30 minute to the city center and only 4 minute to the city link rail. COOP supermarket and Starbucks are 4 minutes walking.

8

Luong

May 21, 2024

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Stayed 2 nights

The hotel was in good condition, close to the tram station, staff were good, not too many restaurants around.

10

fred

Jul 15, 2025

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Stayed 4 nights

First and foremost the Staff was very attentive to our needs whether we needed extra pillows, extra blankets, any info or recommendation on sight seeing or restaurants to eat at the staff was great. It was my wife and two 21 year old daughters staying at the Novatel for 5 nights for holiday from the States. . Rooms very clean. Hotel located in a good location. Not very touristy (which we like) but walkable to train station (about 20 minutes). Lots of restaurants to choose from on the walk toward train station. Grocery store across the street 2minute walk.

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AI-generated summary based on recent guest reviews

Dining

Breakfast often earns praise for quality and variety, but multiple reviews cite high prices, occasional cold or missing items, and understaffing. Some found the on‑site restaurant options limited.

Related guest reviews

6

Ian

Aug 2, 2025

·

Stayed 1 night

Our bed was two single beds pushed together so you kept falling down the middle of them during the night! Which meant me and my wife could not hug! The pillows were really hard, like rocks! Did not sleep very well. The morning buffet was so expensive, even though the kids were “free”, it was still 31 Swiss Franks per person!!

8

Azamossadat Jahanian

Aug 20, 2025

·

Stayed 4 nights

Staff were friendly. The room was clean and tidy. Breakfast was good, there were 2 coffee machine, but weren’t enough for this busy hotel and one of them was faulty. The pool was small but clean. Overall decent for 4 star hotel.

10

Marra Vanessa

Nov 1, 2025

·

Stayed 3 nights

Room was ready when we arrived early than check in time. Room was clean, hotel has good service and amenities. People are friendly esp the people in the reception. I would stay this place again whenever I come to Zurich. Breakfast buffet was the best lot of choices.

10

Anamarie

Oct 16, 2025

·

Stayed 2 nights

We stayed 2 nights at the Novotel. It is an awesome hotel. The only downside was the breakfast food was all cold, even the food supposed to be hot, like bacon and eggs. Other than that, the rooms were nice and clean and staff were very helpful and friendly.

8

Daniel

Nov 17, 2025

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Stayed 1 night

Located close to a tram stop which was handy. The food in the restaurant was very good.

6

Tim

May 30, 2023

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Stayed 2 nights

Lage ok, gute Anbindung an ÖPNV. Auf keinen Fall Frühstück buchen, katastrophale Zustände am Buffet, niemals das Geld wert.

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8

Pete

Aug 20, 2025

·

Stayed 1 night

Nice hotel in a convenient location for the city centre. Resturant didnt have much choice.

4

Grégory

Dec 29, 2024

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Stayed 1 night

Everything was good except the breakfast. Indeed, it was a nightmare. NO more cups, mugs, plates. Moreover, no more fruit salad, pancakes. Every one was in a rush trying to find something to put the food on when there was something to eat. Lastly, I've paid 36 CHF for one breakfast. Very expensive for a so bad experience!!!

10

Caroline

Nov 15, 2025

·

Stayed 2 nights

Très bon hôtel petit déjeuner copieux et délicieux

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10

Katherine

Jun 6, 2024

·

Stayed 5 nights

Very helpful staff. Great location to get to the main train station. Good buffet breaky

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AI-generated summary based on recent guest reviews

Month	Average price
January	$246
February	$231
March	$241
April	$255
May	$377
June	$354
July	$293
August	$287
September	$332
October	$267
November	$249
December	$281

Su	Mo	Tu	We	Th	Fr	Sa
				1 $333	2 $333	3 $202
4	5 $214	6 $231	7 $243	8 $212	9 $187	10 $191
11 $189	12 $212	13 $228	14 $257	15 $238	16 $192	17 $192
18 $199	19 $278	20 $321	21 $321	22 $272	23 $200	24 $217
25 $165	26 $197	27 $202	28 $206	29 $180	30 $178	31 $170

Novotel Zurich City West

Prices for Novotel Zurich City West

Monthly average prices

About this property

Location

Room options

Superior Room, 1 Double Bed with Sofa Bed

Superior Room, 2 Twin Beds

Superior Room, 1 Queen Bed

Executive Room, 1 Queen Bed with Sofa Bed

Suite, 1 Double Bed

Guest reviews of Novotel Zurich City West

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Novotel Zurich City West

Considering this hotel for your Zürich trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $309
20 $213	21 $346	22 $343	23 $351	24	25	26 $305
27 $208	28 $283	29	30 $349