Grand Hyatt Hangzhou

$196

/ night

Avg. for November

Prices for Grand Hyatt Hangzhou

Select dates to see prices and availability

$196

/ night

Avg. for November

Monthly average prices

Nightly prices at Grand Hyatt Hangzhou average $187 in January, the cheapest month, and $257 in April, the most expensive, based on the last 12 months.

Average nightly price at Grand Hyatt Hangzhou by month, last 12 months (USD)
Month	Average price
January	$187
February	$204
March	$227
April	$257
May	$244
June	$224
July	$232
August	$201
September	$205
October	$227
November	$196
December	$197

Most expensive: April (~$257)

Cheapest: January (~$187)

About this property

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless ...

Amenities

Business amenities

Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Dining

Grab a bite at 28 Hubin Road 湖滨28, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee.

Rooms

Make yourself at home in one of the 388 guestrooms featuring refrigerators and minibars. Your bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.

Location

Grand Hyatt Hangzhou is centrally located in Hangzhou, a 2-minute walk from West Lake and 11 minutes by foot from Wushan Night Market. This luxury hotel is 1.3 mi (2.1 km) from Wulin Square and 1.4 mi (2.3 km) from Broken Bridge.

What's nearby

West Lake(0.1 miles)
No.2 Park(0.2 miles)
Hangzhou Jiali Center(0.5 miles)
Wushan Night Market(0.5 miles)
Zhejiang University First Affiliated Hospital(0.6 miles)
Wulin Night Market(0.6 miles)
Xihu Tiandi(0.6 miles)
Broken Bridge(0.8 miles)
Beishan St(0.8 miles)
China Academy of Art(0.8 miles)
Westlake Yintai Commercial Center(0.9 miles)
Former Residence of Sha Menghai(1 miles)
Phoenix Mosque(1.1 miles)
Wulin Square(1.2 miles)
Liulang Wenying Park(1.2 miles)
The nearest major airport is Hangzhou (HGH-Xiaoshan Intl.)(20.4 miles)

Parking
Restaurant
Swimming pool
Business Center
Room Service
Valet Parking

Show all

Location

No.28, Hubing Road, Downtown Hangzhou, Hangzhou, China

West Lake (0.1 miles)

No.2 Park (0.2 miles)

Hangzhou Jiali Center (0.5 miles)

Wushan Night Market (0.5 miles)

Zhejiang University First Affiliated Hospital (0.6 miles)

Wulin Night Market (0.6 miles)

More location info

Room options

Room, 2 Twin Beds, Garden View

Room details

2 Twin Beds

Sleeps 3

431 ft²

Balcony

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Room, 2 Twin Beds, City View

Room details

2 Twin Beds

Sleeps 3

431 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Room, 1 King Bed (West Lake View)

Room details

1 King Bed

Sleeps 3

431 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Deluxe Room, 2 Twin Beds

Room details

2 Twin Beds

Sleeps 3

431 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Room, 2 Twin Beds (West Lake View)

Room details

2 Twin Beds

Sleeps 3

431 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Room, 2 Twin Beds (Club Access)

Room details

2 Twin Beds

Sleeps 3

431 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Room, 2 Twin Beds (West Lake View, Club Access)

Room details

2 Twin Beds

Sleeps 3

431 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Room, 1 King Bed (West Lake View, Club Access)

Room details

1 King Bed

Sleeps 3

431 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Deluxe Room, 1 King Bed

Room details

1 King Bed

Sleeps 3

431 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Room, 1 King Bed, City View

Room details

1 King Bed

Sleeps 3

431 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Room, 1 King Bed (Club Access)

Room details

1 King Bed

Sleeps 3

431 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Grand Suite, 1 King Bed (Deluxe)

Room details

1 King Bed

Sleeps 3

646 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Grand Suite, 1 King Bed

Room details

1 King Bed

Sleeps 3

646 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Tent, 1 King Bed (Camp in Garden)

Room details

1 King Bed

Sleeps 3

431 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Room, 1 King Bed

Room details

1 King Bed

Sleeps 3

431 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Room, 2 Twin Beds

Room details

2 Twin Beds

Sleeps 3

431 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Room, 1 King Bed, Garden View

Room details

1 King Bed

Sleeps 3

431 ft²

Balcony

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Guest reviews of Grand Hyatt Hangzhou

8.6

Fabulous

Based on 578 verified reviews

Who stays here?

Business

41%

Couple

20%

Family

25%

Group

Solo

What guests think

AI-generated summary based on recent guest reviews

Grand Hyatt Hangzhou earns strong praise for its lakeside location and friendly staff, with many guests noting clean, comfortable rooms, while others report inconsistencies in service and areas of age or maintenance that keep the experience from feeling uniformly five-star.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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What guests think

Feedback on rooms includes good views in some cases, but several guests encountered weak soundproofing, warm air-conditioning, low water pressure, and obstructed or underwhelming 'lake-view' outlooks. Dining is widely praised for breakfast and restaurants, with the lounge and bar appreciated, though some report uneven breakfast or restaurant service. A reliable choice overall, though not uniformly flawless.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Some guests praised the on-site bar service and the spa massage.

Related guest reviews

Juan

Oct 30, 2023

Stayed 1 night

Excellent location. Food at restaurant was delicious, massage was great.

Fernando

Feb 16, 2026

Stayed 3 nights

Excelente localização, ótimo buffet tanto no café da manhã, quanto no lounge.

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Phillip D

Jan 10, 2024

Stayed 2 nights

洒店就在西湖边，晚上有很夜市与飘亮的夜景与紧临西湖，看朝阳初起，观夕阳落下，晚间还有灯光秀，好不惬意。右手边很多航帮餐馆，口味都不错。酒店设施齐全服务到位，早餐内容也丰富，28号湖滨中餐厅是米其淋必须要品尝的，Emma Lu 是个非常优秀专业、耐心和热情的工作人员👍是个旅游度假的好去处，下次必须再次去

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Martin

Oct 14, 2025

Stayed 6 nights

Jerry the Antique Door bar manager was fantastic. She made you feel very welcome. Took pride in seeing that you were well served and happy and a good conversationalists

Huan

Aug 13, 2024

Stayed 2 nights

A 5-star facility in the best location in Hangzhou with services that match its class!

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are frequently described as clean and tidy, but several reviews note dated fixtures and occasional lapses such as bathroom stains or maintenance issues.

Related guest reviews

Rayson

Jan 3, 2026

Stayed 3 nights

There were shut stain in the toilet bowl when we check in. The room was also not ready by 3pm.

Yui Ping Paulo

Feb 15, 2026

Stayed 3 nights

Not a Grand Hyatt standard, the rooms are not well maintained, service is not up to a Grand Hyatt expectation, particularly during breakfast. I guess the staff are not well trained during Chinese New Year with many of the staff are on holiday? However, location is excellent, and I must say the concierge service is great.

Connie

Nov 6, 2023

Stayed 3 nights

The location of the hotel is good, next to the West Lake and walking distance to dining places, shopping and a subway station. However, there is a night market right outside the hotel and it is extremely crowded and noisy. The staff are friendly and helpful. Hotel is clean and in good condition. Size of room is standard and Ok.

Joanna

Nov 23, 2025

Stayed 3 nights

It was a great stay! Felt welcome from the moment I step in! Suggest to upgrade to have the lake view. U will not regret it. The rooms were clean and the staff are all very friendly. Worth the price tag!

Rainer Michael

Dec 29, 2025

Stayed 2 nights

Der var rent og pænt og personalet var meget venlige

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CHIHYUNG

Feb 18, 2026

Stayed 2 nights

房間乾淨、地點便利

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Yanlong

Jun 20, 2024

Stayed 1 night

It is okay but so so , old

VINCI

Apr 7, 2024

Stayed 2 nights

Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant.

Joey

Oct 10, 2024

Stayed 4 nights

Property needs renovation, some major work, well location is best of the best,1min walk to the west lake, staffs are very professional and hospitality, thank you!

Yuk Yee Ada

Dec 7, 2025

Stayed 3 nights

房間大，非常舒適和整潔，外出方便，附近很多商場和食肆。

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AI-generated summary based on recent guest reviews

Rooms

Guests report spacious, well-equipped rooms and good views in some cases, but also weak soundproofing, warm A/C, low water pressure, and many obstructed or underwhelming lake views.

Related guest reviews

CHONG

Nov 17, 2025

Stayed 1 night

Nice room. Superd location

Tiong Ho Brad

Feb 23, 2023

Stayed 2 nights

very hot rooms (27C), and they do not know how to reduce the temperature. But they do manage to change a room for me, but I need to open the door to let cold air to come in. They are very slow to refund the deposit. I left the hotel 3 days ago, they still have not yet refund my deposit yet.

Malcolm

May 28, 2025

Stayed 4 nights

Lake veiw was more a roof than lake

Pinky

Apr 1, 2023

Stayed 2 nights

位處西湖,十分方便! 職員友善,入住及退房都很有效率。只是空調有点不夠冷。

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YAOCHAO

Oct 20, 2024

Stayed 2 nights

Great hotel, good location just next to west lake. The lake view room we stayed barely could see lake blocked by trees. Sometimes a little bit noisy because kids running around in lobby.

Yee Kok

Oct 20, 2024

Stayed 3 nights

This luxury hotel offers a fantastic location, situated directly in front of West Lake and the shopping walking street areaIn, with the metro station just a few minutes’ walk away. However, the only drawback is that the water pressure is relatively low compared to other luxury hotels.

SHEN

Sep 28, 2025

Stayed 2 nights

Noise soundproof can be improved. Inside room u can hear outside peopke talking. And access for vehivle is not so friendly now maybe the construction, but is not up to hotel. All rest is excellent!

chen

Jun 16, 2024

Stayed 2 nights

我們住5 5 8房，湖景，但根本看不到湖。

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Jordick

Dec 25, 2024

Stayed 3 nights

The lighting in the room is too bright. No light dimmer.

Yuk Yee Ada

Dec 7, 2025

Stayed 3 nights

房間大，非常舒適和整潔，外出方便，附近很多商場和食肆。

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AI-generated summary based on recent guest reviews

Service

Staff are often friendly and professional, but experiences vary: reports include unprofessional interactions, slow deposit refunds, check-in mismatches, and breakfast service that falls short of expectations.

Related guest reviews

Lucy

Nov 13, 2025

Stayed 2 nights

Location excellent, well trained staff

André

Aug 24, 2025

Stayed 2 nights

Sehr gute Lage und ausserordentlich freundliche Mitarbeiter.

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George

Nov 4, 2025

Stayed 1 night

Nice location with good service

Pinky

Apr 1, 2023

Stayed 2 nights

位處西湖,十分方便! 職員友善,入住及退房都很有效率。只是空調有点不夠冷。

Translate

Yui Ping Paulo

Feb 15, 2026

Stayed 3 nights

KuanKhengCandy

Dec 24, 2025

Stayed 2 nights

Great customer oriented service!

Lin Fung

Oct 31, 2025

Stayed 1 night

員工服務態度不夠专業，一點也沒有回家的感覺⋯⋯

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Corinna

Dec 24, 2025

Stayed 3 nights

Great location! Excellent service!

Mingya

Oct 28, 2024

Stayed 4 nights

It’s in a very good location and good service!

Tong

Jul 23, 2024

Stayed 2 nights

Gebucht wurde ein Xihu-Aussicht Zimmer mit 2 Einzelbetten. Beim Check-in um 14 Uhr lt. Rezeption war das Zimmer noch nicht fertig. Dann sind wir zur Veranstaltung gegangen. Abend gegen 22Uhr bekamen wir ein Zimmer mit nur 1 Großbett, ohne Aussicht. Nach langer Diskussion mussten wir um 23Uhr nochmal Zimmer wechseln und bekamen endlich das Zimmer was wir gebucht haben. Wie kann das sein dass ein 5 Sterne-Hotel Rezeption bzw. Zimmervergabe so unprofessional ist?

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AI-generated summary based on recent guest reviews

Location

Widely praised lakeside position near West Lake places shopping, eateries and a metro stop within easy walking distance; a few mention crowds and noise from the nearby night market.

Related guest reviews

Jeff

Feb 6, 2025

Stayed 1 night

Good location to west lake.

Lucy

Nov 13, 2025

Stayed 2 nights

Location excellent, well trained staff

Fernando

Feb 16, 2026

Stayed 3 nights

Excelente localização, ótimo buffet tanto no café da manhã, quanto no lounge.

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Chloe

Oct 18, 2025

Stayed 3 nights

去西湖遊玩參考真的很方便，附近美食也多選擇，購物更是太方便了！

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KIN FAI GARY

Mar 2, 2025

Stayed 3 nights

Steps away from West Lake and shopping malls, restaurant. Had a few very nice nights in HangZhou.

Connie

Nov 6, 2023

Stayed 3 nights

Maria Celina

Aug 9, 2025

Stayed 2 nights

Good. Very good location.

Hoi Ching

Jun 22, 2025

Stayed 3 nights

Excellent location just minutes away from west lake, the fountain and pier to take west lake sightseeing boat, and right next to a mega shopping mall with extensive brands and dining options. Also good service.

Ka Chiu

Oct 4, 2025

Stayed 4 nights

酒店在西湖邊上，環境清靜

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Michael

Jul 19, 2025

Stayed 1 night

Excellent location on the lake. Third time staying at this location.

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AI-generated summary based on recent guest reviews

Dining

Breakfast buffet and on-site restaurants receive frequent praise, with the lounge and bar also appreciated. A few guests reported uneven service at breakfast or in restaurants.

Related guest reviews

Juan

Oct 30, 2023

Stayed 1 night

Excellent location. Food at restaurant was delicious, massage was great.

Fernando

Feb 16, 2026

Stayed 3 nights

Excelente localização, ótimo buffet tanto no café da manhã, quanto no lounge.

Translate

Linda mary

Nov 18, 2025

Stayed 2 nights

房間設施比較舊，已經住在6樓，但是景觀一般，另外一間房間也是6樓，景觀很差。有些餐廳服務員態度麻麻。有位服務員Wilson，服務態度殷勤，非常好。

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RAY

Jan 3, 2026

Stayed 4 nights

This hotel is tops. Loved the location, the breakfast, the service and the rooms. 5 Stars.

Yui Ping Paulo

Feb 15, 2026

Stayed 3 nights

Phillip D

Jan 10, 2024

Stayed 2 nights

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Martin

Oct 14, 2025

Stayed 6 nights

Jerry the Antique Door bar manager was fantastic. She made you feel very welcome. Took pride in seeing that you were well served and happy and a good conversationalists

Mar 18, 2023

Stayed 2 nights

Best location and wonderful food.

Hoi Ching

Jun 22, 2025

Stayed 3 nights

VINCI

Apr 7, 2024

Stayed 2 nights

Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant.

Was this helpful?

AI-generated summary based on recent guest reviews

Amanda

4 days ago

Stayed 2 nights

Great stay.

James

3 weeks ago

Stayed 2 nights

Room clean; convenient and good shopping around

BEOM SUK

Sep 23, 2026

Stayed 2 nights

Good location and the lounge is really nice

Paul

Sep 16, 2026

Stayed 2 nights

Room is clean and well maintained. Amenities are good. Staffs are very friendly and helpful.

Leia

Jul 26, 2026

Stayed 1 night

Amazing property! Fabulous room with all the amenities. Breakfast was also amazing. Would definitely stay here again!

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Grand Hyatt Hangzhou

Is parking available at the hotel?

Parking is available on-site and is free of charge. Valet parking services are also offered.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available for a fee of approximately CNY 198 per person. It is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Yes, airport shuttle services are available for a fee of CNY 550 per vehicle (one way). Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features are available for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may be available upon request.

Where is the hotel located in relation to nearby attractions?

The hotel is centrally located in Hangzhou, just steps from West Lake and within a 10-minute walk of Broken Bridge. It is approximately 1.5 miles from Wulin Square and Wushan Night Market.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor swimming pool. The operational hours and seasonal availability may vary, so it is advisable to check with the hotel directly.

What are the hotel's policies regarding children?

Children are allowed at the hotel. There is no specific minimum age mentioned for children to stay for free.

Have a question?

Instant AI responses are based on hotel information

Prices for upcoming dates

November 2026

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8 $233	9 $245	10 $238	11 $240	12 $238	13 $267	14 $285
15 $234	16 $240	17 $240	18 $240	19 $240	20 $272	21 $288
22 $240	23 $240	24 $239	25 $240	26 $240	27 $272	28 $288
29 $240	30 $240

December 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

2026-11-07: NO DATA
2026-11-08: 233.21335417431638USD
2026-11-09: 244.71527332373046USD
2026-11-10: 238.4003250615234USD
2026-11-11: 240.28796552929686USD
2026-11-12: 238.48734250048827USD
2026-11-13: 266.66540954345703USD
2026-11-14: 284.97444010449215USD
2026-11-15: 233.9853511171875USD
2026-11-16: 240.28796552929686USD
2026-11-17: 240.28796552929686USD
2026-11-18: 240.28796552929686USD
2026-11-19: 240.28796552929686USD
2026-11-20: 272.2654198051758USD
2026-11-21: 287.5871068115234USD
2026-11-22: 240.28796552929686USD
2026-11-23: 240.28796552929686USD
2026-11-24: 238.62534552392577USD
2026-11-25: 240.2950596196289USD
2026-11-26: 240.28796552929686USD
2026-11-27: 272.2654198051758USD
2026-11-28: 287.76172010449216USD
2026-11-29: 240.28796552929686USD
2026-11-30: 240.28796552929686USD
2026-12-01: 255.78424881640623USD
2026-12-02: 252.42564786767576USD
2026-12-03: 255.78424881640623USD
2026-12-04: 272.2654198051758USD
2026-12-05: 287.76172010449216USD
2026-12-06: 255.78424881640623USD
2026-12-07: 255.78424881640623USD
2026-12-08: 255.78424881640623USD
2026-12-09: 255.78424881640623USD
2026-12-10: 256.0222836171875USD
2026-12-11: 272.2654198051758USD
2026-12-12: 287.76172010449216USD
2026-12-13: 256.0222836171875USD
2026-12-14: 255.78424881640623USD
2026-12-15: 256.0222836171875USD
2026-12-16: 256.0222836171875USD
2026-12-17: 255.78424881640623USD
2026-12-18: 272.2654198051758USD
2026-12-19: 287.76172010449216USD
2026-12-20: 256.0222836171875USD
2026-12-21: 255.78424881640623USD
2026-12-22: 255.78424881640623USD
2026-12-23: 255.78424881640623USD
2026-12-24: 255.78424881640623USD
2026-12-25: 272.2654198051758USD
2026-12-26: 285.2858485541992USD
2026-12-27: 255.78424881640623USD
2026-12-28: 255.72047005224607USD
2026-12-29: 255.78424881640623USD
2026-12-30: 255.78424881640623USD
2026-12-31: 256.0222836171875USD
2027-01-01: 255.78424881640623USD
2027-01-02: 255.78424881640623USD
2027-01-03: 223.80677752832028USD
2027-01-04: 223.7997004501953USD
2027-01-05: 224.01449657617187USD
2027-01-06: 223.80677752832028USD
2027-01-07: 240.51849794677733USD

Su	Mo	Tu	We	Th	Fr	Sa
		1 $256	2 $252	3 $256	4 $272	5 $288
6 $256	7 $256	8 $256	9 $256	10 $256	11 $272	12 $288
13 $256	14 $256	15 $256	16 $256	17 $256	18 $272	19 $288
20 $256	21 $256	22 $256	23 $256	24 $256	25 $272	26 $285
27 $256	28 $256	29 $256	30 $256	31 $256